GreenSquare Homes · then disposed off immediately, preferably into a closed, lidded bin. CM-002008 Corrective Action Live All work should be carried out observing social distancing

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CONFIDENTIAL

GreenSquare HomesWORKING SAFELY DURING COVID 19 - LCHO SALES AND MARKETING

Risk Assessment Number RA-00030

Assessor: Rodger Shipway Assessed on: 15-May-2020 Approver: Helen Flinn Approved On: 15-May-2020 Status: Live

Department: GS Homes: Development - Marketing & Sales

Details: Carrying out viewings on Shared Ownership Property

Potentially carrying out tasks where enhanced protection is required.

Each colleague is required to follow these guidelines while working under the enhanced protection measures following theCovid-19 outbreak.

This is to be used IN ADDITION to the normal PPE and RAMS required for the task being completed.

Written in accordance with government guidance Working Safely During COVID 19 - Construction and Other Outside Work, Working Safely During COVID 19 - Offices and Contact Centres and Working Safely During COVID 19 - Vehicles

Hazards and Controls:

Identified Risk Residual Risk

Item

No.

Hazard Identification Hazard Potential & Consequences People at Risk Risk Control Measures Residual

Risk

1 Biological Infection Exposure to virus Colleagues High Colleagues who are sent to undertake work should be fit and well, Low Exposure to Coronavirus Development Contraction of Covid-19 Illness Death Colleague Family showing no signs of the virus and must not have any of theof Covid-19 Further spread of virus Members 15 underlying health conditions outlined in government guidance. 4

Customers Where possible practice social distancing - stay at least 2 metresaway from other people. Practice good personal hygiene at all times. Wash handsfrequently with soap and water, for a minimum of 20 seconds.Colleagues should cough into a tissue and dispose of straightaway - preferably into a closed bin. Where this is not possible usethe crook of your elbow. Avoid touching your face with uncleanhands, and especially when wearing gloves. Report any ill health or symptoms of Covid-19 to yoursupervisor/line manager immediately. Prepare to self isolate for aminimum of 14 days. Open all doors prior to Viewing Explain proceedure and social distancing measures to customerPrior to visit Where possible, carry our remote viewings

2 Access and Egress Spread of infection Colleagues High Plan access & egress points to enable 2m social distancing â€“ Low Exposure to Coronavirus - Colleague Family one way if possible.

Members 15 A one-way system on all access routes throughout sites should be 4Contractors considered where possible; marked up walkways can help give an

indication of what 2m spacing looks like. Stairs should be used in preference to lifts. Consider makingstaircases one way where possible. Enhanced cleaning regime in communal areas: Door handles,

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Item

No.


Risk

push plates, handrails in staircases, window handles, lift controlbuttons (inside car also), printers and other communal officeequipment. Ensure adequate and continuous stock of cleaningresources. Strict controls about who is in the building, when, and the areasthey will be accessing - for contact tracking purposes. Lock down any non-essential areas to prevent unnecessaryaccess. Limit numbers allowed in all parts of the buildings at all times. Hand sanitizer should be made available at main entry and exitpoints. Keep internal doors open where possible to reduce peopletouching door handles/push plates etc. Temporary audiologicallyactivated door prop units (Doorgard) are available to preventcontravening fire safety measures. Arrival and departure times should be staggered to minimisebottlenecks and potential congregation (entrances, exits, smokingareas, kitchens etc.). Security Guard/appointed person should be considered for loggingpeople in and out of site in place of a signing in/out book. If a signin book remains then cleansing materials and sanitiser should besecurely located with the book so that users can clean the pen andhands before and after use.

3 Constant Washing/Sanitising of Hands Skin irritation / allergic reaction Colleagues Medium Ensure moisturiser is applied regularly. Low and Contact with Disinfectant Occupational Dermatitis Sore hands Contractors Ensure alternative products and PPE are available. Constant washing of hands Sanitising Split skin Open wounds Inability to 9 4on a regular basis Contact with wear issued PPE disinfectant wipes

4 Poor Personal Hygiene Transfer of Coronavirus Colleague High Undertake thorough hand washing on a regular basis. Before Low Risk of virus transfer to operative and Contraction of Covid-19 Illness Death Customer performing hand hygiene: * Expose forearms (bare below theother people via * hands to mouth * Further spread of virus Contractor 20 elbows); * Remove all hand and wrist jewellery; * Ensure finger 4hands to other people * hands to nails are clean and short; * Cover all cuts or abrasions with asurfaces waterproof dressing. Technique for hand washing and rubbing is

attached. Hand hygiene includes the use of alcohol based handsanitiser for routine hand hygiene and hand washing with soap andwater, including thorough drying. The technique for hand washing

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Item

No.


Risk

must be carried out thoroughly and for a time period sufficient toinactivate the virus - minimum of 20 seconds. Where no running water is available or hand hygiene facilities arelacking, colleagues may use hand wipes followed by alcohol basedhand sanitiser and should wash their hands at the first availableopportunity. Uniforms should be laundered: separately from other householdlinen; in a load not more than half the machine capacity; at themaximum temperature the fabric can tolerate, then ironed ortumbled-dried. Paper towels should be provided. Touching faces (particularly eyes, nose and mouth) with uncleanhands should be avoided wherever possible. A disposable tissue should be used when coughing and/orsneezing then disposed off immediately, preferably into a closed,lidded bin.

5 Confined Spaces Exposure to virus Colleagues High All work should be carried out observing social distancing Low Transfer of virus is more likely when in Contraction of Covid-19 Illness Death Customers measures recommended by health officials - at least 2 metresa confined space Further spread of virus Contractors 15 between operatives. Work/tasks should be scheduled/programmed 4

Colleague Family accordingly so that distances can be maintained. Members Do not enter a confined space with other people present.

Where joint working must take place in a confined space, PPEmust be worn by all parties at all times whilst in the space. Wash or sanitise hands thoroughly on a regular basis.

6 Chemicals, Materials or Hazardous Ill health Colleagues Medium All products provided by GreenSquare Group will be COSHH risk Low substances Allergic reaction Fire Customers assessed. Exposure to hand sanitiser and Contractors 9 Sanitising products are alcohol based and can therefore be 4disinfectant flammable. Limit the amount of sanitiser being carried and keep

away from sources of ignition and direct sunlight. Avoid contact with eyes - if contact occurs flush with copiousamounts of water. Remove contact lenses if present and easy todo. If pain and redness persists get medical advice. If skin irritation occurs stop using the product. Contact yoursupervisor immediately. Obtain an alternative product. Do not drink. Apply to hands only.

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Item

No.


Risk

7 Flammable Materials Fire Colleagues Medium Only small amounts should be carried on people's persons. Low Hand sanitiser is alcohol based and Injury Damage to Property Customers Keep away from direct sunlight and sources of ignition. could be flammable Contractors 8 Stocks of cleaning equipment and sanitiser should be kept 2

securely and only accessed when required. 8 Theft of PPE/Sanitising Materials - Lack of equipment/materials to remain Colleagues Medium Only put out the required amount of equipment/material required Low

properties safe whilst working Customers for the day around site. In demand products Anti-social behaviour/Assault Damage Contractors 6 Regular stock level checks should be undertaken throughout the 2

to property Exposure to virus Loss of day and levels recorded. revenue Delay to required Ensure stock of items are kept locked away and only accessedwork/servicing Impact on insurance when required. premiums Any incidence of theft or anti-social behaviour should be

immediately reported to your site manager/linemanager/supervisor and logged on Effective. Ensure items stored in vehicles are kept out of view. Ensure vehicles are locked and alarmed when not in use.

9 Travel to Work/Transport Spread of virus - Medium Minimise non-essential travel â€“ remote working options should Low Exposure to Coronavirus - always be considered first. Encourage people to walk or bicycle to

10 work if possible. 4Unless from same household staff should travel to work aloneusing their own vehicle/means of transport. Social distancing in vehicles â€“ single occupancy is preferred. Ifdouble crew required, sit as far apart as the vehicle allows. When entering/leaving vehicles all common areas likely to betouched should be cleaned including external and internal doorhandles, keys, steering wheel, gearstick, handbrake, radiocontrols, tracker consoles, guidance systems, steering column(indicators, windscreen wipers, cruise and radio controls), elbowrests, seat position controls, internal and external door frames,petrol cap, mirrors, seatbelt clip and release button, glovecompartment/center console catches and other internalfurnishings.). Refuelling â€“ contactless refuelling wherever possible: Pay atpump, contactless payment in kiosk. Drivers should wear glovesbefore handling pump handle or using touch screens/terminalcontrols.

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Item

No.


Risk

10 Mental Health Ill Health Colleagues Medium Employee Assistance Programme is available â€“ advertise the Low Fear regarding returning to work whilst Stress Contractors service more widely. restrictions are still in place. Fear of 9 Mental Health First Aiders available. 4contracting the virus. Fear of spreading Regular consultation, two-way communication, clarity andthe virus. flexibility. Reasonable adjustments depending on personal

circumstances to be considered 11 Suspected Case of Coronavirus Spread of coronavirus Colleagues High Colleagues and contractors who attend work should be fit and well, Low

Exposure to Coronavirus - Contractors showing no signs of the virus. Customers 15 If symptoms do present the person should be instructed to leave 4

and return home immediately. The person must then self isolatefor a period of 7-14 days (depending on personal circumstances)as per government guidance. If the person becomes seriously unwell whilst on site they shouldbe moved to an isolated part of the site. Arrangements must bemade with next of kin to have them taken home/collected ortransferred to a hospital dependent on symptom severity. Contact tracing should be detailed, and other site attendeesmonitored. Colleagues can be issued with a self testing kit, however they donot have to undertake it, or provide GreenSquare with the resultsunless they wish to. Any information provided remains subject toGDPR. Colleagues can be encouraged to use the government track andtrace app, but they are not required to.



Title Risk CalculatorRisk Calculator Type 2-factor

Risk Rating = Probability x Consequence

Fatality 5 10 15 20 25

Major Incident 4 8 12 16 20

7-day 3 6 9 12 15

Minor 2 4 6 8 10

Nil 1 2 3 4 5

Impr

obab

le

Rem

ote

Pos

sibl

e

Pro

babl

y

Ver

y Li

kely

ProbabilitesLabel Description Percentage

Improbable Heard of something like it happening somewhere(1:100year event)

20%

Remote The event does occur somewhere from time to time(1:30year event)

40%

Possible The event might occur once in your career (1:10yearevent)

60%

Probably The event has occurred several times in your career(1:3year event)

80%

Very Likely The event will occur on an annual basis or morefrequently

100%

ConsequencesLabel Description Percentage

Fatality 25Major Incident 207-day 15Minor 10Nil 5

Rating CategoriesLabel Description Colour Threshold

Low You dont need to take action or keepdocumentary records. Monitoring is necessaryto make sure that the controls are stilleffective.

1

Medium You must try to reduce the risk, but shouldcarefully measure the cost of prevention. Youshould use measures to reduce the risk withina defined time period. If the medium risk isassociated with extremely harmfulconsequences, you may need to carry outanother assessment to identify more preciselythe likelihood of harm. This will help youdecide whether you need to use improvedcontrol measures.

6

Page 6 of 14

CONFIDENTIAL



High You should not start work until the risk hasbeen reduced. You may have to set asideconsiderable resources to reduce the risk. Ifthe risk involves work in progress, you shouldtake urgent action. If it is not possible toreduce the risk even with unlimited resources,you must stop all work.

15

Page 7 of 14

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Actions ArisingNumber Type Status Assigned to / Location Summary

CM-001934 Corrective Action Live Colleagues who are sent to undertake work should be fit and well,showing no signs of the virus and must not have any of the underlyinghealth conditions outlined in government guidance.

CM-001935 Corrective Action Live Where possible practice social distancing - stay at least 2 metres awayfrom other people.

CM-001937 Corrective Action Live Practice good personal hygiene at all times.

Wash hands frequently with soap and water, for a minimum of 20seconds.

Colleagues should cough into a tissue and dispose of straight away -preferably into a closed bin.

Where this is not possible use the crook of your elbow.

Avoid touching your face with unclean hands, and especially whenwearing gloves.

CM-001939 Corrective Action Live Report any ill health or symptoms of Covid-19 to your supervisor/linemanager immediately.

Prepare to self isolate for a minimum of 14 days.

CM-002113 Corrective Action Live Open all doors prior to Viewing

CM-002114 Corrective Action Live Explain proceedure and social distancing measures to customer Prior tovisit

CM-002115 Corrective Action Live Where possible, carry our remote viewings

CM-001948 Corrective Action Live Plan access & egress points to enable 2m social distancing â€“ oneway if possible.

CM-001949 Corrective Action Live A one-way system on all access routes throughout sites should beconsidered where possible; marked up walkways can help give anindication of what 2m spacing looks like.

CM-001950 Corrective Action Live Stairs should be used in preference to lifts. Consider making staircasesone way where possible.

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CONFIDENTIAL



CM-001951 Corrective Action Live Enhanced cleaning regime in communal areas:Door handles, push plates, handrails in staircases, window handles, liftcontrol buttons (inside car also), printers and other communal officeequipment.Ensure adequate and continuous stock of cleaning resources.

CM-001952 Corrective Action Live Strict controls about who is in the building, when, and the areas they willbe accessing - for contact tracking purposes.

CM-001953 Corrective Action Live Lock down any non-essential areas to prevent unnecessary access.

CM-001954 Corrective Action Live Limit numbers allowed in all parts of the buildings at all times.

CM-001955 Corrective Action Live Hand sanitizer should be made available at main entry and exit points.

CM-001956 Corrective Action Live Keep internal doors open where possible to reduce people touchingdoor handles/push plates etc. Temporary audiologically activated door prop units (Doorgard) areavailable to prevent contravening fire safety measures.

CM-001957 Corrective Action Live Arrival and departure times should be staggered to minimisebottlenecks and potential congregation (entrances, exits, smokingareas, kitchens etc.).

CM-001958 Corrective Action Live Security Guard/appointed person should be considered for loggingpeople in and out of site in place of a signing in/out book.

If a sign in book remains then cleansing materials and sanitiser shouldbe securely located with the book so that users can clean the pen andhands before and after use.

CM-001982 Corrective Action Live Ensure moisturiser is applied regularly.

CM-001983 Corrective Action Live Ensure alternative products and PPE are available.

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CM-001984 Corrective Action Live Undertake thorough hand washing on a regular basis.

Before performing hand hygiene: * Expose forearms (bare below the elbows);* Remove all hand and wrist jewellery; * Ensure finger nails are clean and short;* Cover all cuts or abrasions with a waterproof dressing.

Technique for hand washing and rubbing is attached.

Hand hygiene includes the use of alcohol based hand sanitiser forroutine hand hygiene and hand washing with soap and water, includingthorough drying.

The technique for hand washing must be carried out thoroughly and fora time period sufficient to inactivate the virus - minimum of 20 seconds.

CM-001985 Corrective Action Live Where no running water is available or hand hygiene facilities arelacking, colleagues may use hand wipes followed by alcohol basedhand sanitiser and should wash their hands at the first availableopportunity.

CM-001987 Corrective Action Live Uniforms should be laundered: separately from other household linen; in a load not more than half the machine capacity; at the maximumtemperature the fabric can tolerate, then ironed or tumbled-dried.

CM-001988 Corrective Action Live Paper towels should be provided.

CM-001989 Corrective Action Live Touching faces (particularly eyes, nose and mouth) with unclean handsshould be avoided wherever possible.

CM-001990 Corrective Action Live A disposable tissue should be used when coughing and/or sneezingthen disposed off immediately, preferably into a closed, lidded bin.

CM-002008 Corrective Action Live All work should be carried out observing social distancing measuresrecommended by health officials - at least 2 metres between operatives. Work/tasks should be scheduled/programmed accordingly so thatdistances can be maintained.

CM-002009 Corrective Action Live Do not enter a confined space with other people present.

CM-002010 Corrective Action Live Where joint working must take place in a confined space, PPE must beworn by all parties at all times whilst in the space.

CM-002011 Corrective Action Live Wash or sanitise hands thoroughly on a regular basis. Page 10 of 14

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CM-002016 Corrective Action Live All products provided by GreenSquare Group will be COSHH riskassessed.

CM-002017 Corrective Action Live Sanitising products are alcohol based and can therefore be flammable.

Limit the amount of sanitiser being carried and keep away fromsources of ignition and direct sunlight.

CM-002018 Corrective Action Live Avoid contact with eyes - if contact occurs flush with copious amountsof water.

Remove contact lenses if present and easy to do.

If pain and redness persists get medical advice.

CM-002019 Corrective Action Live If skin irritation occurs stop using the product.

Contact your supervisor immediately.

Obtain an alternative product.

CM-002020 Corrective Action Live Do not drink.

CM-002021 Corrective Action Live Apply to hands only.

CM-002022 Corrective Action Live Only small amounts should be carried on people's persons.

CM-002023 Corrective Action Live Keep away from direct sunlight and sources of ignition.

CM-002024 Corrective Action Live Stocks of cleaning equipment and sanitiser should be kept securely andonly accessed when required.

CM-002025 Corrective Action Live Only put out the required amount of equipment/material required for theday around site.

CM-002026 Corrective Action Live Regular stock level checks should be undertaken throughout the dayand levels recorded.

CM-002027 Corrective Action Live Ensure stock of items are kept locked away and only accessed whenrequired.

CM-002028 Corrective Action Live Any incidence of theft or anti-social behaviour should be immediatelyreported to your site manager/line manager/supervisor and logged onEffective.

CM-002029 Corrective Action Live Ensure items stored in vehicles are kept out of view.

CM-002030 Corrective Action Live Ensure vehicles are locked and alarmed when not in use.Page 11 of 14

CONFIDENTIAL



CM-002079 Corrective Action Live Minimise non-essential travel â€“ remote working options should alwaysbe considered first. Encourage people to walk or bicycle to work ifpossible.

CM-002080 Corrective Action Live Unless from same household staff should travel to work alone usingtheir own vehicle/means of transport.

CM-002086 Corrective Action Live Social distancing in vehicles â€“ single occupancy is preferred. Ifdouble crew required, sit as far apart as the vehicle allows.

CM-002088 Corrective Action Live When entering/leaving vehicles all common areas likely to be touchedshould be cleaned including external and internal door handles, keys,steering wheel, gearstick, handbrake, radio controls, tracker consoles,guidance systems, steering column (indicators, windscreen wipers,cruise and radio controls), elbow rests, seat position controls, internaland external door frames, petrol cap, mirrors, seatbelt clip and releasebutton, glove compartment/center console catches and other internalfurnishings.).

CM-002089 Corrective Action Live Refuelling â€“ contactless refuelling wherever possible: Pay at pump,contactless payment in kiosk. Drivers should wear gloves before handling pump handle or using touchscreens/terminal controls.

CM-002104 Corrective Action Live Employee Assistance Programme is available â€“ advertise the servicemore widely.

CM-002105 Corrective Action Live Mental Health First Aiders available.

CM-002106 Corrective Action Live Regular consultation, two-way communication, clarity and flexibility. Reasonable adjustments depending on personal circumstances to beconsidered

CM-002107 Corrective Action Live Colleagues and contractors who attend work should be fit and well,showing no signs of the virus.

CM-002108 Corrective Action Live If symptoms do present the person should be instructed to leave andreturn home immediately.The person must then self isolate for a period of 7-14 days (dependingon personal circumstances) as per government guidance.

CM-002109 Corrective Action Live If the person becomes seriously unwell whilst on site they should bemoved to an isolated part of the site. Arrangements must be made withnext of kin to have them taken home/collected or transferred to ahospital dependent on symptom severity.

CM-002110 Corrective Action Live Contact tracing should be detailed, and other site attendees monitored.Page 12 of 14

CONFIDENTIAL



CM-002111 Corrective Action Live Colleagues can be issued with a self testing kit, however they do nothave to undertake it, or provide GreenSquare with the results unlessthey wish to. Any information provided remains subject to GDPR.

CM-002112 Corrective Action Live Colleagues can be encouraged to use the government track and traceapp, but they are not required to.

Page 13 of 14

CONFIDENTIAL



Appendix of Attachments

DocumentsRA-00030 ( HandHygienePoster.pdf )RA-00030 ( Sales Viewing Procedures Covid 10 process.pdf )

Page 14 of 14

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Apply a small amount (about 3ml) of the productin a cupped hand, covering all surfaces

Rub hands palm to palm Rub back of each hand withthe palm of other hand with

fingers interlaced

Rub each thumb claspedin opposite hand usingrotational movement

Rub tips of fingersin opposite palm ina circular motion

Rub each wrist with opposite hand Your hands are now safe

Rinse hands with water Dry thoroughly witha single-use towel

Use elbow toturn off tap

Once dry, your hands are safe

Wet hands with watercover all hand surfacesApply enough soap to

1a1b

2 3

Rub palm to palm withfingers interlaced

4

Rub with backs of fingersto opposing palms with

fingers interlocked

5

6 7

8

9

12

9

9 1110

20-30 sec

40-60 sec

Adapted from WHO World Alliance for Patient Safety 2006

HAND CLEANING TECHNIQUES

1a 1b

Hands must be cleaned before and after every patient contact

IMPERATIVE Sales Viewing Procedures for COVID 19 14/05/20 INTRODUCTION Rigorous protocols need to be adopted to ensure the protection of employees and customers. Operating Procedures at the start of every day. If more PPE needs to be ordered, you must take account of extended ordering times. Social distancing Workers must follow the same principles of social distancing while travelling to and from work and while at work. Self-isolation Anyone who either has a high temperature or a new persistent cough or is within 14 days of the day when the first member of their household showed symptoms of coronavirus (Covid-19) should not come to site, but must follow the guidance on self isolation. Anyone who is at increased risk of severe illness from coronavirus (Covid-19) is strongly advised to work at home and should be particularly stringent about following social distancing measures. If a worker develops a high temperature or a persistent cough while at work, they should: - Ensure their manager or supervisor is informed - Return home immediately - Avoid touching anything Viewings Where possible virtual viewings should be carried out instead of face to face. Only booked customer appointments are allowed. Only one appointment at a time to ensure social distancing is maintained Customers should be informed in advance of arrival on site of the measures in place that they need to abide by. Before the appointment, a clear but brief explanation of how the appointment will flow is to be followed to ensure both parties are at ease with the situation and understand what is expected of them. Customers will be asked to wear gloves and avoid touching any doors or surfaces if possible. Gloves and a bin will be provided, if customers forget their own. FAILURE TO FOLLOW PROCEDURES WILL MEAN THE VISITOR WILL BE ASKED TO LEAVE.

It is important that staff travel to appointments alone and do not share a car with anyone they do not live with. The Sales advisor should arrive at the property early and open all of the doors Once at the property, the sales advisor should wait outside or in the car. The customer can walk around the property, but after the appointment should not enter the sales advisor’s two metre space. The Sales advisor will be supplied with hand sanitiser and wipes. After the appointment the Sales advisor should wipe down door handles and wash or sanitise hands thoroughly. No documentation – e.g. brochures, plans, hand-outs, reservation paperwork and identification - to be directly exchanged between employees and customers. Reservation payments will be taken over the telephone. If a signature is required and cannot be obtained digitally documents could be printed and, using safe distancing, left somewhere for the customers to sign without touching them. Customers would need to be provided with a new pen or asked to bring their own. Documents can then be scanned and sent to the customer via email. SHOW HOMES, STOCK PLOTS AND CONSTRUCTION INTERACTION Inspections / key handover between construction and sales are still expected to happen. Social distancing and the processes outlined in this document and in those developed to cover construction activity are expected to be maintained. This procedure must be shown to all sales staff and they must sign a copy, to confirm they understand their responsibilities. Signature Name Position Date