GreenSquare Homes · 2020-05-20 · WORKING SAFELY DURING COVID 19 - SALES AND MARKETING CENTRES AND SHOW HOME S Risk Assessment Number RA-00032 Assessor: Rodger Shipway Assessed

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GreenSquare HomesWORKING SAFELY DURING COVID 19 - SALES AND MARKETING CENTRES AND SHOW HOMES

Risk Assessment Number RA-00032

Assessor: Rodger Shipway Assessed on: 19-Mar-2020 Approver: Helen Flinn Approved On: 15-May-2020 Status: Live

Department: GS Homes: Development - Marketing & Sales,Estate Agents

Details: Reopening sales offices and Show Homes

Potentially carrying out tasks where enhanced protection is required.

Each colleague is required to follow these guidelines while working under the enhanced protection measures following theCovid-19 outbreak.

This is to be used IN ADDITION to the normal PPE and RAMS required for the task being completed.

Written in accordance with government guidance Working Safely During COVID 19 - Construction and Other Outside Work, Working Safely During COVID 19 - Offices and Contact Centres and Working Safely During COVID 19 - Vehicles

Hazards and Controls:

Identified Risk Residual Risk

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Hazard Identification Hazard Potential & Consequences People at Risk Risk Control Measures Residual

Risk

1 Biological Infection Exposure to virus Colleagues High Colleagues who are sent to undertake work should be fit and well, Low Exposure to Coronavirus Development Contraction of Covid-19 Illness Death Contractors showing no signs of the virus and must not have any of theof Covid-19 Further spread of virus Colleague Family 15 underlying health conditions outlined in government guidance. 4

Members Where possible practice social distancing - stay at least 2 metresCustomers away from other people.

Practice good housekeeping at all times. Disinfect hard surfacesbefore working. Disinfect tools/equipment after leaving theproperty. Practice good personal hygiene at all times. Wash handsfrequently with soap and water, for a minimum of 20 seconds.Colleagues should cough into a tissue and dispose of straightaway - preferably into a closed bin. Where this is not possible usethe crook of your elbow. Avoid touching your face with uncleanhands, and especially when wearing gloves. Wear PPE when appropriate. Report any ill health or symptoms of Covid-19 to yoursupervisor/line manager immediately. Prepare to self isolate for aminimum of 14 days. If working in an empty property or a communal area, thenenhanced PPE for the task should still be worn. Display Instructions re social distancing and viewing only byappointment Demonstrate presence of hand sanitiser and gloves for customerand explain usage. Use sneeze screen at desk Only allow customers entry by appointment

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Open Show home doors throughout, wipe handles after each visit Customers who do not comply with rules should be asked to leave

2 Access and Egress Spread of infection Colleagues High Plan access & egress points to enable 2m social distancing â€“ Low Exposure to Coronavirus - Colleague Family one way if possible.

Members 15 A one-way system on all access routes throughout sales area 4Contractors should be considered where possible.

Cleaning of Door handles, push plates, handrails in staircases,window handles, , printers and other communal office equipment.Ensure adequate and continuous stock of cleaning resources. Strict controls about who is in the building, when, and the areasthey will be accessing - for contact tracking purposes. Lock down any non-essential areas to prevent unnecessaryaccess. Limit numbers allowed in all parts of the buildings at all times. Hand sanitizer should be made available at main entry and exitpoints. Keep internal doors open where possible to reduce peopletouching door handles/push plates etc. Arrival and departure times should be staggered to minimisebottlenecks and potential congregation (entrances, exits, smokingareas, kitchens etc.).

3 Human Contact/People Interaction Exposure to virus Colleagues High Colleagues who undertake work should be fit and well, showing no Low Exposure to contaminated people - Contraction of Covid-19 Illness Death Colleague Family signs of the virus and must not have any of the underlying healthCoronavirus is spread though droplets Further spread of virus Members 15 conditions outlined in government guidance. 4when coughing within 2 metres. Contractors Work should be carried out observing social distancing measures

Customers recommended by health officials - at least 2 metres betweenoperatives. Work/tasks should be scheduled/programmedaccordingly so that distances can be maintained. Minimise arrival and departure times should be staggered tominimise bottlenecks and potential worker congregation(entrances, exits, smoking shed, kitchens etc.). Split teams and shift working should be observed to limit the"churn" of people â€“ ensure the same staff work together daily. Where people have to directly pass things to each other, find waysto remove direct contact by using drop off points or transfer zones. Cough etiquette/respiratory hygiene â€“ ensure that all staff

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cough/sneeze into tissue, sleeve or elbow, always cover mouthand nose, dispose of tissues immediately, wash hands

4 Personal Protective Equipment Exposure to virus Colleagues High Ensure all parties working on site understand that additional PPE Low Failure to wear appropriate PPE items. Contraction of COVID-19 Illness Death Contractors beyond what is normally required is not beneficial, it can giveFailure to obtain required PPE items. Further spread of virus Customers 15 people a false sense of security. COVID 19 needs to be managed 4Failure to remove PPE items correctly. Colleague Family through social distancing, hygiene and fixed teams/partnering, notReliance on PPE to manage risk from Members through use of PPE. COVID 19 Masks/respirator hoods, must be face fitted. Pre-filters should be

changed after each job. If using a disposable mask - * Before putting on a mask, cleanhands with alcohol-based hand rub or soap and water. * Covermouth and nose with mask and make sure there are no gapsbetween your face and the mask. * Avoid touching the mask whileusing it; if you do, clean your hands with alcohol-based hand rub orsoap and water immediately. * Replace the mask with a new oneas soon as it is damp and do not re-use single-use masks. Gloves should be pulled up, over the wrists. Change gloves if tornor heavily contaminated. Keep hands away from face and PPEbeing worn. Avoid touching face whilst in the infected personsenvironment. Limit surfaces touched in the customerâ€™s environment. Reusable PPE items must be disinfected after each use. Whereused, single use/disposable PPE must be disposed of after use.Fresh items should be worn each time they are required.

5 Constant Washing/Sanitising of Hands Skin irritation / allergic reaction Colleagues Medium Ensure moisturiser is applied regularly. Low and Contact with Disinfectant Occupational Dermatitis Sore hands Contractors Ensure alternative products and PPE are available. Constant washing of hands Sanitising Split skin Open wounds Inability to 9 4on a regular basis Contact with wear issued PPE disinfectant wipes

6 Poor Personal Hygiene Transfer of Coronavirus Colleague High Undertake thorough hand washing on a regular basis. Before Low Risk of virus transfer to operative and Contraction of Covid-19 Illness Death Customer performing hand hygiene: * Expose forearms (bare below theother people via * hands to mouth * Further spread of virus Contractor 20 elbows); * Remove all hand and wrist jewellery; * Ensure finger 4hands to other people * hands to nails are clean and short; * Cover all cuts or abrasions with asurfaces waterproof dressing. Technique for hand washing and rubbing is

attached. Hand hygiene includes the use of alcohol based handsanitiser for routine hand hygiene and hand washing with soap and

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water, including thorough drying. The technique for hand washingmust be carried out thoroughly and for a time period sufficient toinactivate the virus - minimum of 20 seconds. Where no running water is available or hand hygiene facilities arelacking, colleagues may use hand wipes followed by alcohol basedhand sanitiser and should wash their hands at the first availableopportunity. Washing facilities in customers' homes should be avoided. Uniforms should be laundered: separately from other householdlinen; in a load not more than half the machine capacity; at themaximum temperature the fabric can tolerate, then ironed ortumbled-dried. Paper towels should be provided. Touching faces (particularly eyes, nose and mouth) with uncleanhands should be avoided wherever possible. A disposable tissue should be used when coughing and/orsneezing then disposed off immediately, preferably into a closed,lidded bin.

7 Housekeeping - Site Offices/Depots Exposure to the virus Colleagues High Hard surfaces that are likely to come into contact during the Low The virus can remain on hard surfaces Contraction of Covid-19 Illness Death Contractors working day should be disinfected prior to starting. This must befor up to 72 hours Further spread of Coronavirus Customers 15 performed using either a combined detergent / disinfectant solution 4

Colleague Family or wipe. Products must be prepared and used according to theMembers manufacturersâ€™ instructions and recommended product

"contact times" must be followed. Only cleaning (detergent) and disinfectant products supplied byGreenSquare Group are to be used. COSHH Risk Assessments must be carried out and shared for alldisinfectant products used. Touch points in high traffic areas (door handles/push pads,handrails, window handles, door release mechanisms) should becleaned on a regular basis. Evidence of cleaning completion andtimes should be recorded. Hand sanitizer should be made available at main entry and exitpoints. Colleagues are to refrain from sharing equipment. Ideally no IT or telephone equipment should be shared. Where this

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is not possible, all IT and telephone equipment should be sanitisedbefore daily use and on a regular basis by users throughout theworking day. Including but not limited to: Power switches on iGelsPower switches on Monitors Mouse Keyboard Connectingcables/power leads Headsets Handsets and cradles Telephonekeypads Ideally no workstations should be shared. Where this is notpossible, all workstation equipment should be sanitised beforedaily use and on a regular basis bu users throughout the workingday. Including and not limited to: Desk surfaces Chair arms Desklights Stationery items such as pens, pencils, highlighters, staplers,hole punches, scissors etc. Desk fans/floor heaters Any communal office equipment should be sanitised before andafter each use. Printer/photocopier/franking machine/letter foldingmachine/binding machine etc. Touch screen control panelsInput/Output trays Tray/cover handles Operating handles Personal items should be stored away during working periods. Ensure adequate and continuous stock of resources â€“ handsoap, paper towels, cleaning equipment, sanitizer, disinfectantwipes. These are now business critical.

8 Confined Spaces Exposure to virus Colleagues High All work should be carried out observing social distancing Low Transfer of virus is more likely when in Contraction of Covid-19 Illness Death Customers measures recommended by health officials - at least 2 metresa confined space Further spread of virus Contractors 15 between operatives. Work/tasks should be scheduled/programmed 4

Colleague Family accordingly so that distances can be maintained. Members Do not enter a confined space with other people present.

Where joint working must take place in a confined space, PPEmust be worn by all parties at all times whilst in the space. Wash or sanitise hands thoroughly on a regular basis.

9 Contact with hazardous waste Exposure to virus Colleagues Medium All used disposable PPE should be bagged, per job and sealed in Low Contact with used PPE Contact with Exposure to other illness/bacteria Customers a plastic bag. used tissues Contractors 12 Good hygiene procedures should be followed when handling used 4

Colleague Family PPE or bagged used PPE. Members Used PPE waste will be classed as clinical waste and should be

taken to a GreenSquare depot/appointed place for storage, beforedisposal is organised by the Operations/Supply Centre team. Wash or sanitise hands thoroughly after touching the waste.

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10 Chemicals, Materials or Hazardous Ill health Colleagues Medium All products provided by GreenSquare Group will be COSHH risk Low substances Allergic reaction Fire Customers assessed. Exposure to hand sanitiser and Contractors 9 Sanitising products are alcohol based and can therefore be 4disinfectant flammable. Limit the amount of sanitiser being carried and keep

away from sources of ignition and direct sunlight. Avoid contact with eyes - if contact occurs flush with copiousamounts of water. Remove contact lenses if present and easy todo. If pain and redness persists get medical advice. If skin irritation occurs stop using the product. Contact yoursupervisor immediately. Obtain an alternative product. Do not drink. Apply to hands only.

11 Flammable Materials Fire Colleagues Medium Only small amounts should be carried on people's persons. Low Hand sanitiser is alcohol based and Injury Damage to Property Customers Keep away from direct sunlight and sources of ignition. could be flammable Contractors 8 Stocks of cleaning equipment and sanitiser should be kept 2

securely and only accessed when required. 12 Theft of PPE/Sanitising Materials - Lack of equipment/materials to remain Colleagues Medium Only put out the required amount of equipment/material required Low

properties safe whilst working Customers for the day around site. In demand products Anti-social behaviour/Assault Damage Contractors 6 Regular stock level checks should be undertaken throughout the 2

to property Exposure to virus Loss of day and levels recorded. revenue Delay to required Ensure stock of items are kept locked away and only accessedwork/servicing Impact on insurance when required. premiums Any incidence of theft or anti-social behaviour should be

immediately reported to your site manager/linemanager/supervisor and logged on Effective. Ensure items stored in vehicles are kept out of view. Ensure vehicles are locked and alarmed when not in use.

13 First Aid Cover Exacerbation of symptoms Colleagues High Ensure adequate first aider cover is in place at all times. Low Failure to have adequate first aider Death Exposure to corona virus as a Contractors First Aiders to avoid close contact with a person requiring first aid ifcover. Failure to provide correct result of treatment. Customers 15 at all possible. For minor injuries, where practical, a First Aider can 4equipment. COVID19 infects through Colleague Family advise the inured party what steps to take with regards to treatingcontact with mucous membranes " it Members their injury. If close contact is required, then appropriate PPEdoes not infect through the skin. should be worn (face mask and eye protection) by the first aider.Greatest hazard for FAs is transfer of The patient should also be given a mask to cover their nose andthe virus to the mucous membranes by mouth if it is safe for them to do so. contact of contaminated hands First Aiders will need additional PPE in case of medical

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(include contaminated gloved hands) emergency: FFP2 or FFP3 face masks, disposable plastic apronswith the eyes, nose or mouth. and enclosed eye protection.

If the first aid case is a suspected cardiac arrest, First Aidersshould not listen or feel for breathing by placing their ear andcheek close to the person's mouth. The default position is to openthe patient's airway and start chest compressions only, until helparrives. To reiterate - a person in cardiac arrest should havecompression only CPR applied. Consideration must be given to potential delays in emergencyservice response due to current pressures on resources. Following first aid treatment, any waste and disposable PPEshould be disposed of into a plastic bag and placed into a binimmediately. Any re-useable equipment or PPE should be disinfectedthoroughly. Following any first aid treatment and or removal of PPE, both FirstAider and patient should wash their hands thoroughly with soapand warm water. First Aid and PPE stock should be replenished immediately. All First Aid treatment cases should be recorded on Effective. If a first aid case is presenting symptoms consistent with coronavirus then it should be treated as a suspected case. If safe to doso, the individual should be moved to an isolated room to minimisethe risk of infection to others. Advice should be sought from theNHS (111 or www.NHS.uk). Only one First Aider is to providesupport/treatment where practical.

14 Fire Injury Colleagues Medium Ensure adequate fire warden cover throughout working day. Low Lack of Fire wardens Propping open Death Contractors Evacuation "buddies" â€“ if required for evacuation then handdoors Customers 10 sanitizing/washing should take place immediately afterwards. 2

15 Uninformed workforce Compromise of arrangements Colleagues High Based on NHS, Public Health and government guidance and Low Staff who are not fully aware and/or Risk to health of other staff and their Contractors instruction, specific procedures and measures to reduce the risk offully understanding of the procedures family members Colleague Family 15 spreading and/or contracting Coronavirus have been prepared. 4and arrangement put in place to work Members Every colleague and contractor on site to be fully briefed regularlywithin government policy on essential to ensure they are aware of the hazards and risks, and theyworking understand the rules and procedures put in place.

Any updates to internal procedure, NHS and/or Public Health

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warning notices will be issued to mobile workers via email. Share with our customers and contractors by email/phone/writing,the arrangement we have in place and how we would expect themto cooperate with our colleagues at their premises.

16 Food and Drink and Kitchen Areas Contraction or spread of virus Colleagues High Colleagues to be encouraged to prepare food and drink at home Low Potential cross-infection at site, client Loss of work time Breach of social Contractors so avoiding the need to visit shops or take away outlets andpremises, shop premises or take away distancing rules Customers 15 minimise transmission points. 4outlets. Colleague Family Restrict number of people using kitchen facilities at any one time.

Members Meal breaks should be scheduled and staggered to reduce contactand congestion and so that social distancing can be maintainedsafely within break out areas. Colleagues should take rest breaks in an open space where theycan maintain safe social distancing measures. Colleagues should politely refrain from accepting or consumingbeverages or food products that are offered bycolleagues/contractors/customers. Cleaning materials should be made available in break out areas sohigh contact surfaces such as fridge doors, tables, chairs and foodpreparation equipment (microwave, hot water boiler, toaster,coffee machine etc.) can be wiped down prior to use by eachindividual. Regular dish washing should take place/Dishwashers should beput on regularly to ensure dirty cutlery and crockery are cleanedand that adequate numbers of clean items are available for use. Enhanced cleaning regimes required: Water coolers, microwavedoors and control panels, taps, dishwasher handles, cupboard anddrawer handles and fronts, fridge doors, milk cartons, coffeemachines, tea-coffee-sugar pots (outsides and lids). People should not share objects that touch mouths (cups, cutlery,bottles etc.). Tables and chairs to be cleaned before and after each use(donâ€™t forget underside of chairs). Ensure seating arrangements in break out areas allow for 2msocial distancing requirements. People regularly reminded that thisdistance needs to be maintained at all times. Removeseating/furniture if necessary to help enforce this.

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Bins need to be emptied regularly. Ensure adequate and continuous stock of resources â€“ handsoap, paper towels, cleaning equipment, sanitizer, disinfectantwipes etc. These are now business critical.

17 Toilet Facilities Transmission of coronavirus Colleagues High Restrict number of people using toilet facilities at any one time. Low Exposure to Coronavirus - Contractors Social distancing still to be observed whilst using facilities.

Customers 15 Enhance cleaning regimes â€“ door handles and common touch 4Colleague Family points, locks, toilet brush handles, flush handles, taps. Members Paper towels available to allow people to open doors with clean

hands. A wastepaper bin located outside of the bathrooms fortowel disposal. Bins need to be emptied regularly. Ensure adequate and continuous stock of resources â€“ handsoap, paper towels, cleaning equipment, sanitizer, disinfectantwipes etc. These are now business critical.

18 Travel to Work/Transport Spread of virus - Medium Minimise non-essential travel â€“ remote working options should Low Exposure to Coronavirus - always be considered first. Encourage people to walk or bicycle to

10 work if possible. 4Unless from same household staff should travel to work aloneusing their own vehicle/means of transport. Where public transport is only option consideration should begiven to wearing a face mask. Hand hygiene practices should beundertaken immediately upon arrival and removal and disposal ofmask should be carried out following guidelines. Consider staggering start times to reduce congestion on publictransport/avoid peak times on roads. Car park should also be included in social distancing measures â€“use bays where line markings are clear first, every other spaceused etc. Use of bike racks should also be included in social distancingmeasures - one person locking/unlocking bikes at a time if cannotmaintain 2m distance. Electric vehicle charge points will need to be cleaned by usersbefore and after each use. Social distancing in vehicles â€“ single occupancy is preferred. Ifdouble crew required, sit as far apart as the vehicle allows.

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Limit â€œchurnâ€• of people â€“ ensure same staff work togetherdaily where double crewed jobs are required. When entering/leaving vehicles all common areas likely to betouched should be cleaned including external and internal doorhandles, keys, steering wheel, gearstick, handbrake, radiocontrols, tracker consoles, guidance systems, steering column(indicators, windscreen wipers, cruise and radio controls), elbowrests, seat position controls, internal and external door frames,petrol cap, mirrors, seatbelt clip and release button, glovecompartment/center console catches and other internalfurnishings.). Refuelling â€“ contactless refuelling wherever possible: Pay atpump, contactless payment in kiosk. Drivers should wear glovesbefore handling pump handle or using touch screens/terminalcontrols.

19 Meetings Spread of infection Colleagues High All meetings should continue to be conducted virtually unless it is Low Failure to maintain social distancing - Contractors absolutely essential to meet face to face (serious justification

Customers 15 required). In these circumstances meeting group numbers should 4Colleague Family be kept as small as possible and 2m distancing rules should beMembers observed. Meeting times should be kept as brief as possible.

Rooms should be well ventilated (windows open) to allow fresh aircirculation. Cleaning should be undertaken before and after meetingsincluding tables, chairs, light switches, computer equipment,remote controls, air con unit controls, window handles, doorhandles, push plates. Rooms should be cleared of any items usedby attendees, by attendees. Cleaning materials and a rubbish bin(ideally closed top) should be present in all meeting rooms. Binsshould be emptied regularly. Consideration should be given to holding meetings in open areaswhere possible. Confidentially needs to be considered in meetings â€“ 2m is asignificant distance to talk across. Pick an appropriate room fordiscussions of a sensitive nature. Hand sanitiser should be provided in all meeting rooms.

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20 Failure to Adhere to Control Measures Spread of Coronavirus Colleagues High Colleagues and Contractors have duties to cooperate (under Low Exposure to Coronavirus - Contractors Health and Safety at Work etc. Act 1974 and Health Protection

15 (Coronavirus, Restrictions) (England) Regulations 2020). 4Site Managers to monitor day to day activities to ensure socialdistancing and hygiene rules are being observed and maintainedto protect health and reduce spread of COVID19 virus. Site Managers to promote and coach good practice to allpersonnel on site. Site Managers to monitor controls in place for suitability, and reportnon-compliance, cases of suspected symptoms,requirements/consideration for extra control etc. GreenSquare disciplinary procedures in place for repeatedbreaches or flagrant disregard for safety .

21 Mental Health Ill Health Colleagues Medium Employee Assistance Programme is available â€“ advertise the Low Fear regarding returning to work whilst Stress Contractors service more widely. restrictions are still in place. Fear of 9 Mental Health First Aiders available. 4contracting the virus. Fear of spreading Regular consultation, two-way communication, clarity andthe virus. flexibility. Reasonable adjustments depending on personal

circumstances to be considered 22 Suspected Case of Coronavirus Spread of coronavirus Colleagues High Colleagues and contractors who attend work should be fit and well, Low

Exposure to Coronavirus - Contractors showing no signs of the virus. Customers 15 If symptoms do present the person should be instructed to leave 4

and return home immediately. The person must then self isolatefor a period of 7-14 days (depending on personal circumstances)as per government guidance. If the person becomes seriously unwell whilst on site they shouldbe moved to an isolated part of the site. Arrangements must bemade with next of kin to have them taken home/collected ortransferred to a hospital dependent on symptom severity. Contact tracing should be detailed, and other site attendeesmonitored. Colleagues can be issued with a self testing kit, however they donot have to undertake it, or provide GreenSquare with the resultsunless they wish to. Any information provided remains subject toGDPR. Colleagues can be encouraged to use the government track and

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trace app, but they are not required to.



Title Risk CalculatorRisk Calculator Type 2-factor

Risk Rating = Probability x Consequence

Fatality 5 10 15 20 25

Major Incident 4 8 12 16 20

7-day 3 6 9 12 15

Minor 2 4 6 8 10

Nil 1 2 3 4 5

Impr

obab

le

Rem

ote

Pos

sibl

e

Pro

babl

y

Ver

y Li

kely

ProbabilitesLabel Description Percentage

Improbable Heard of something like it happening somewhere(1:100year event)

20%

Remote The event does occur somewhere from time to time(1:30year event)

40%

Possible The event might occur once in your career (1:10yearevent)

60%

Probably The event has occurred several times in your career(1:3year event)

80%

Very Likely The event will occur on an annual basis or morefrequently

100%

ConsequencesLabel Description Percentage

Fatality 25Major Incident 207-day 15Minor 10Nil 5

Rating CategoriesLabel Description Colour Threshold

Low You dont need to take action or keepdocumentary records. Monitoring is necessaryto make sure that the controls are stilleffective.

1

Medium You must try to reduce the risk, but shouldcarefully measure the cost of prevention. Youshould use measures to reduce the risk withina defined time period. If the medium risk isassociated with extremely harmfulconsequences, you may need to carry outanother assessment to identify more preciselythe likelihood of harm. This will help youdecide whether you need to use improvedcontrol measures.

6

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High You should not start work until the risk hasbeen reduced. You may have to set asideconsiderable resources to reduce the risk. Ifthe risk involves work in progress, you shouldtake urgent action. If it is not possible toreduce the risk even with unlimited resources,you must stop all work.

15

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Actions ArisingNumber Type Status Assigned to / Location Summary

CM-002116 Corrective Action Live Colleagues who are sent to undertake work should be fit and well,showing no signs of the virus and must not have any of the underlyinghealth conditions outlined in government guidance.

CM-002117 Corrective Action Live Where possible practice social distancing - stay at least 2 metres awayfrom other people.

CM-002118 Corrective Action Live Practice good housekeeping at all times.

Disinfect hard surfaces before working.

Disinfect tools/equipment after leaving the property.

CM-002119 Corrective Action Live Practice good personal hygiene at all times.

Wash hands frequently with soap and water, for a minimum of 20seconds.

Colleagues should cough into a tissue and dispose of straight away -preferably into a closed bin.

Where this is not possible use the crook of your elbow.

Avoid touching your face with unclean hands, and especially whenwearing gloves.

CM-002120 Corrective Action Live Wear PPE when appropriate.

CM-002121 Corrective Action Live Report any ill health or symptoms of Covid-19 to your supervisor/linemanager immediately.

Prepare to self isolate for a minimum of 14 days.

CM-002122 Corrective Action Live If working in an empty property or a communal area, then enhancedPPE for the task should still be worn.

CM-002295 Corrective Action Live Display Instructions re social distancing and viewing only byappointment

CM-002296 Corrective Action Live Demonstrate presence of hand sanitiser and gloves for customer andexplain usage.

CM-002297 Corrective Action Live Use sneeze screen at deskPage 15 of 28

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CM-002298 Corrective Action Live Only allow customers entry by appointment

CM-002299 Corrective Action Live Open Show home doors throughout, wipe handles after each visit

CM-002300 Corrective Action Live Customers who do not comply with rules should be asked to leave

CM-002130 Corrective Action Live Plan access & egress points to enable 2m social distancing â€“ oneway if possible.

CM-002131 Corrective Action Live A one-way system on all access routes throughout sales area should beconsidered where possible.

CM-002133 Corrective Action Live Cleaning of Door handles, push plates, handrails in staircases, windowhandles, , printers and other communal office equipment.Ensure adequate and continuous stock of cleaning resources.

CM-002134 Corrective Action Live Strict controls about who is in the building, when, and the areas they willbe accessing - for contact tracking purposes.

CM-002135 Corrective Action Live Lock down any non-essential areas to prevent unnecessary access.

CM-002136 Corrective Action Live Limit numbers allowed in all parts of the buildings at all times.

CM-002137 Corrective Action Live Hand sanitizer should be made available at main entry and exit points.

CM-002138 Corrective Action Live Keep internal doors open where possible to reduce people touchingdoor handles/push plates etc.

CM-002139 Corrective Action Live Arrival and departure times should be staggered to minimisebottlenecks and potential congregation (entrances, exits, smokingareas, kitchens etc.).

CM-002150 Corrective Action Live Colleagues who undertake work should be fit and well, showing nosigns of the virus and must not have any of the underlying healthconditions outlined in government guidance.

CM-002151 Corrective Action Live Work should be carried out observing social distancing measuresrecommended by health officials - at least 2 metres between operatives. Work/tasks should be scheduled/programmed accordingly so thatdistances can be maintained.

CM-002152 Corrective Action Live Minimise arrival and departure times should be staggered to minimisebottlenecks and potential worker congregation (entrances, exits,smoking shed, kitchens etc.).

CM-002153 Corrective Action Live Split teams and shift working should be observed to limit the "churn" ofpeople â€“ ensure the same staff work together daily.

CM-002154 Corrective Action Live Where people have to directly pass things to each other, find ways toremove direct contact by using drop off points or transfer zones.Page 16 of 28

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CM-002155 Corrective Action Live Cough etiquette/respiratory hygiene â€“ ensure that all staffcough/sneeze into tissue, sleeve or elbow, always cover mouth andnose, dispose of tissues immediately, wash hands

CM-002156 Corrective Action Live Ensure all parties working on site understand that additional PPEbeyond what is normally required is not beneficial, it can give people afalse sense of security. COVID 19 needs to be managed through socialdistancing, hygiene and fixed teams/partnering, not through use of PPE.

CM-002158 Corrective Action Live Masks/respirator hoods, must be face fitted.

Pre-filters should be changed after each job.

CM-002159 Corrective Action Live If using a disposable mask - * Before putting on a mask, clean hands with alcohol-based hand rub orsoap and water.* Cover mouth and nose with mask and make sure there are no gapsbetween your face and the mask.* Avoid touching the mask while using it; if you do, clean your handswith alcohol-based hand rub or soap and water immediately.* Replace the mask with a new one as soon as it is damp and do notre-use single-use masks.

CM-002160 Corrective Action Live Gloves should be pulled up, over the wrists.

Change gloves if torn or heavily contaminated.

Keep hands away from face and PPE being worn. Avoid touching facewhilst in the infected persons environment.

CM-002161 Corrective Action Live Limit surfaces touched in the customerâ€™s environment.

CM-002163 Corrective Action Live Reusable PPE items must be disinfected after each use.

Where used, single use/disposable PPE must be disposed of after use. Fresh items should be worn each time they are required.

CM-002164 Corrective Action Live Ensure moisturiser is applied regularly.

CM-002165 Corrective Action Live Ensure alternative products and PPE are available.

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CM-002166 Corrective Action Live Undertake thorough hand washing on a regular basis.

Before performing hand hygiene: * Expose forearms (bare below the elbows);* Remove all hand and wrist jewellery; * Ensure finger nails are clean and short;* Cover all cuts or abrasions with a waterproof dressing.

Technique for hand washing and rubbing is attached.

Hand hygiene includes the use of alcohol based hand sanitiser forroutine hand hygiene and hand washing with soap and water, includingthorough drying.

The technique for hand washing must be carried out thoroughly and fora time period sufficient to inactivate the virus - minimum of 20 seconds.

CM-002167 Corrective Action Live Where no running water is available or hand hygiene facilities arelacking, colleagues may use hand wipes followed by alcohol basedhand sanitiser and should wash their hands at the first availableopportunity.

CM-002168 Corrective Action Live Washing facilities in customers' homes should be avoided.

CM-002169 Corrective Action Live Uniforms should be laundered: separately from other household linen; in a load not more than half the machine capacity; at the maximumtemperature the fabric can tolerate, then ironed or tumbled-dried.

CM-002170 Corrective Action Live Paper towels should be provided.

CM-002171 Corrective Action Live Touching faces (particularly eyes, nose and mouth) with unclean handsshould be avoided wherever possible.

CM-002172 Corrective Action Live A disposable tissue should be used when coughing and/or sneezingthen disposed off immediately, preferably into a closed, lidded bin.

CM-002179 Corrective Action Live Hard surfaces that are likely to come into contact during the workingday should be disinfected prior to starting.

This must be performed using either a combined detergent / disinfectantsolution or wipe.

Products must be prepared and used according to themanufacturersâ€™ instructions and recommended product "contacttimes" must be followed.

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CM-002180 Corrective Action Live Only cleaning (detergent) and disinfectant products supplied byGreenSquare Group are to be used.

CM-002181 Corrective Action Live COSHH Risk Assessments must be carried out and shared for alldisinfectant products used.

CM-002182 Corrective Action Live Touch points in high traffic areas (door handles/push pads, handrails,window handles, door release mechanisms) should be cleaned on aregular basis. Evidence of cleaning completion and times should berecorded.

CM-002183 Corrective Action Live Hand sanitizer should be made available at main entry and exit points.

CM-002184 Corrective Action Live Colleagues are to refrain from sharing equipment.

CM-002185 Corrective Action Live Ideally no IT or telephone equipment should be shared.

Where this is not possible, all IT and telephone equipment should besanitised before daily use and on a regular basis by users throughoutthe working day.Including but not limited to:Power switches on iGelsPower switches on Monitors MouseKeyboardConnecting cables/power leadsHeadsetsHandsets and cradlesTelephone keypads

CM-002186 Corrective Action Live Ideally no workstations should be shared.

Where this is not possible, all workstation equipment should besanitised before daily use and on a regular basis bu users throughoutthe working day.Including and not limited to:Desk surfacesChair armsDesk lightsStationery items such as pens, pencils, highlighters, staplers, holepunches, scissors etc.Desk fans/floor heaters

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CM-002187 Corrective Action Live Any communal office equipment should be sanitised before and aftereach use.Printer/photocopier/franking machine/letter folding machine/bindingmachine etc.Touch screen control panelsInput/Output traysTray/cover handlesOperating handles

CM-002188 Corrective Action Live Personal items should be stored away during working periods.

CM-002189 Corrective Action Live Ensure adequate and continuous stock of resources â€“ hand soap,paper towels, cleaning equipment, sanitizer, disinfectant wipes. Theseare now business critical.

CM-002190 Corrective Action Live All work should be carried out observing social distancing measuresrecommended by health officials - at least 2 metres between operatives. Work/tasks should be scheduled/programmed accordingly so thatdistances can be maintained.

CM-002191 Corrective Action Live Do not enter a confined space with other people present.

CM-002192 Corrective Action Live Where joint working must take place in a confined space, PPE must beworn by all parties at all times whilst in the space.

CM-002193 Corrective Action Live Wash or sanitise hands thoroughly on a regular basis.

CM-002194 Corrective Action Live All used disposable PPE should be bagged, per job and sealed in aplastic bag.

CM-002195 Corrective Action Live Good hygiene procedures should be followed when handling used PPEor bagged used PPE.

CM-002196 Corrective Action Live Used PPE waste will be classed as clinical waste and should be takento a GreenSquare depot/appointed place for storage, before disposal isorganised by the Operations/Supply Centre team.

CM-002197 Corrective Action Live Wash or sanitise hands thoroughly after touching the waste.

CM-002198 Corrective Action Live All products provided by GreenSquare Group will be COSHH riskassessed.

CM-002199 Corrective Action Live Sanitising products are alcohol based and can therefore be flammable.

Limit the amount of sanitiser being carried and keep away fromsources of ignition and direct sunlight.

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CM-002200 Corrective Action Live Avoid contact with eyes - if contact occurs flush with copious amountsof water.

Remove contact lenses if present and easy to do.

If pain and redness persists get medical advice.

CM-002201 Corrective Action Live If skin irritation occurs stop using the product.

Contact your supervisor immediately.

Obtain an alternative product.

CM-002202 Corrective Action Live Do not drink.

CM-002203 Corrective Action Live Apply to hands only.

CM-002204 Corrective Action Live Only small amounts should be carried on people's persons.

CM-002205 Corrective Action Live Keep away from direct sunlight and sources of ignition.

CM-002206 Corrective Action Live Stocks of cleaning equipment and sanitiser should be kept securely andonly accessed when required.

CM-002207 Corrective Action Live Only put out the required amount of equipment/material required for theday around site.

CM-002208 Corrective Action Live Regular stock level checks should be undertaken throughout the dayand levels recorded.

CM-002209 Corrective Action Live Ensure stock of items are kept locked away and only accessed whenrequired.

CM-002210 Corrective Action Live Any incidence of theft or anti-social behaviour should be immediatelyreported to your site manager/line manager/supervisor and logged onEffective.

CM-002211 Corrective Action Live Ensure items stored in vehicles are kept out of view.

CM-002212 Corrective Action Live Ensure vehicles are locked and alarmed when not in use.

CM-002213 Corrective Action Live Ensure adequate first aider cover is in place at all times.

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CM-002214 Corrective Action Live First Aiders to avoid close contact with a person requiring first aid if atall possible. For minor injuries, where practical, a First Aider can advisethe inured party what steps to take with regards to treating their injury.

If close contact is required, then appropriate PPE should be worn (facemask and eye protection) by the first aider.

The patient should also be given a mask to cover their nose and mouthif it is safe for them to do so.

CM-002215 Corrective Action Live First Aiders will need additional PPE in case of medical emergency: FFP2 or FFP3 face masks, disposable plastic aprons and enclosed eyeprotection.

CM-002216 Corrective Action Live If the first aid case is a suspected cardiac arrest, First Aiders should notlisten or feel for breathing by placing their ear and cheek close to theperson's mouth. The default position is to open the patient's airway andstart chest compressions only, until help arrives. To reiterate - aperson in cardiac arrest should have compression only CPR applied.

CM-002217 Corrective Action Live Consideration must be given to potential delays in emergency serviceresponse due to current pressures on resources.

CM-002218 Corrective Action Live Following first aid treatment, any waste and disposable PPE should bedisposed of into a plastic bag and placed into a bin immediately.

CM-002219 Corrective Action Live Any re-useable equipment or PPE should be disinfected thoroughly.

CM-002220 Corrective Action Live Following any first aid treatment and or removal of PPE, both First Aiderand patient should wash their hands thoroughly with soap and warmwater.

CM-002221 Corrective Action Live First Aid and PPE stock should be replenished immediately.

CM-002222 Corrective Action Live All First Aid treatment cases should be recorded on Effective.

CM-002223 Corrective Action Live If a first aid case is presenting symptoms consistent with corona virusthen it should be treated as a suspected case. If safe to do so, theindividual should be moved to an isolated room to minimise the risk ofinfection to others.

Advice should be sought from the NHS (111 or www.NHS.uk).

Only one First Aider is to provide support/treatment where practical.

CM-002224 Corrective Action Live Ensure adequate fire warden cover throughout working day.Page 22 of 28

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CM-002225 Corrective Action Live Evacuation "buddies" â€“ if required for evacuation then handsanitizing/washing should take place immediately afterwards.

CM-002226 Corrective Action Live Based on NHS, Public Health and government guidance andinstruction, specific procedures and measures to reduce the risk ofspreading and/or contracting Coronavirus have been prepared.

CM-002227 Corrective Action Live Every colleague and contractor on site to be fully briefed regularly toensure they are aware of the hazards and risks, and they understandthe rules and procedures put in place.

CM-002228 Corrective Action Live Any updates to internal procedure, NHS and/or Public Health warningnotices will be issued to mobile workers via email.

CM-002229 Corrective Action Live Share with our customers and contractors by email/phone/writing, thearrangement we have in place and how we would expect them tocooperate with our colleagues at their premises.

CM-002230 Corrective Action Live Colleagues to be encouraged to prepare food and drink at home soavoiding the need to visit shops or take away outlets and minimisetransmission points.

CM-002231 Corrective Action Live Restrict number of people using kitchen facilities at any one time. Meal breaks should be scheduled and staggered to reduce contact andcongestion and so that social distancing can be maintained safely withinbreak out areas.

CM-002232 Corrective Action Live Colleagues should take rest breaks in an open space where they canmaintain safe social distancing measures.

CM-002233 Corrective Action Live Colleagues should politely refrain from accepting or consumingbeverages or food products that are offered bycolleagues/contractors/customers.

CM-002234 Corrective Action Live Cleaning materials should be made available in break out areas so highcontact surfaces such as fridge doors, tables, chairs and foodpreparation equipment (microwave, hot water boiler, toaster, coffeemachine etc.) can be wiped down prior to use by each individual.

CM-002235 Corrective Action Live Regular dish washing should take place/Dishwashers should be put onregularly to ensure dirty cutlery and crockery are cleaned and thatadequate numbers of clean items are available for use.

CM-002236 Corrective Action Live Enhanced cleaning regimes required:Water coolers, microwave doors and control panels, taps, dishwasherhandles, cupboard and drawer handles and fronts, fridge doors, milkcartons, coffee machines, tea-coffee-sugar pots (outsides and lids).Page 23 of 28

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CM-002237 Corrective Action Live People should not share objects that touch mouths (cups, cutlery,bottles etc.).

CM-002238 Corrective Action Live Tables and chairs to be cleaned before and after each use (donâ€™tforget underside of chairs).

CM-002239 Corrective Action Live Ensure seating arrangements in break out areas allow for 2m socialdistancing requirements. People regularly reminded that this distanceneeds to be maintained at all times. Remove seating/furniture ifnecessary to help enforce this.

CM-002240 Corrective Action Live Bins need to be emptied regularly.

CM-002241 Corrective Action Live Ensure adequate and continuous stock of resources â€“ hand soap,paper towels, cleaning equipment, sanitizer, disinfectant wipes etc. These are now business critical.

CM-002242 Corrective Action Live Restrict number of people using toilet facilities at any one time. Socialdistancing still to be observed whilst using facilities.

CM-002243 Corrective Action Live Enhance cleaning regimes â€“ door handles and common touch points,locks, toilet brush handles, flush handles, taps.

CM-002244 Corrective Action Live Paper towels available to allow people to open doors with clean hands.A wastepaper bin located outside of the bathrooms for towel disposal.

CM-002245 Corrective Action Live Bins need to be emptied regularly.

CM-002246 Corrective Action Live Ensure adequate and continuous stock of resources â€“ hand soap,paper towels, cleaning equipment, sanitizer, disinfectant wipes etc. These are now business critical.

CM-002261 Corrective Action Live Minimise non-essential travel â€“ remote working options should alwaysbe considered first. Encourage people to walk or bicycle to work ifpossible.

CM-002262 Corrective Action Live Unless from same household staff should travel to work alone usingtheir own vehicle/means of transport.

CM-002263 Corrective Action Live Where public transport is only option consideration should be given towearing a face mask. Hand hygiene practices should be undertakenimmediately upon arrival and removal and disposal of mask should becarried out following guidelines.

CM-002264 Corrective Action Live Consider staggering start times to reduce congestion on publictransport/avoid peak times on roads.

CM-002265 Corrective Action Live Car park should also be included in social distancing measures â€“ usebays where line markings are clear first, every other space used etc.Page 24 of 28

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CM-002266 Corrective Action Live Use of bike racks should also be included in social distancing measures- one person locking/unlocking bikes at a time if cannot maintain 2mdistance.

CM-002267 Corrective Action Live Electric vehicle charge points will need to be cleaned by users beforeand after each use.

CM-002268 Corrective Action Live Social distancing in vehicles â€“ single occupancy is preferred. Ifdouble crew required, sit as far apart as the vehicle allows.

CM-002269 Corrective Action Live Limit â€œchurnâ€• of people â€“ ensure same staff work together dailywhere double crewed jobs are required.

CM-002270 Corrective Action Live When entering/leaving vehicles all common areas likely to be touchedshould be cleaned including external and internal door handles, keys,steering wheel, gearstick, handbrake, radio controls, tracker consoles,guidance systems, steering column (indicators, windscreen wipers,cruise and radio controls), elbow rests, seat position controls, internaland external door frames, petrol cap, mirrors, seatbelt clip and releasebutton, glove compartment/center console catches and other internalfurnishings.).

CM-002271 Corrective Action Live Refuelling â€“ contactless refuelling wherever possible: Pay at pump,contactless payment in kiosk. Drivers should wear gloves before handling pump handle or using touchscreens/terminal controls.

CM-002275 Corrective Action Live All meetings should continue to be conducted virtually unless it isabsolutely essential to meet face to face (serious justification required).

In these circumstances meeting group numbers should be kept as smallas possible and 2m distancing rules should be observed.

Meeting times should be kept as brief as possible.

CM-002276 Corrective Action Live Rooms should be well ventilated (windows open) to allow fresh aircirculation.

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CM-002277 Corrective Action Live Cleaning should be undertaken before and after meetings includingtables, chairs, light switches, computer equipment, remote controls, aircon unit controls, window handles, door handles, push plates.

Rooms should be cleared of any items used by attendees, byattendees.

Cleaning materials and a rubbish bin (ideally closed top) should bepresent in all meeting rooms.

Bins should be emptied regularly.

CM-002278 Corrective Action Live Consideration should be given to holding meetings in open areas wherepossible.

CM-002279 Corrective Action Live Confidentially needs to be considered in meetings â€“ 2m is asignificant distance to talk across. Pick an appropriate room fordiscussions of a sensitive nature.

CM-002280 Corrective Action Live Hand sanitiser should be provided in all meeting rooms.

CM-002281 Corrective Action Live Colleagues and Contractors have duties to cooperate (under Healthand Safety at Work etc. Act 1974 and Health Protection (Coronavirus,Restrictions) (England) Regulations 2020).

CM-002282 Corrective Action Live Site Managers to monitor day to day activities to ensure socialdistancing and hygiene rules are being observed and maintained toprotect health and reduce spread of COVID19 virus.

CM-002283 Corrective Action Live Site Managers to promote and coach good practice to all personnel onsite.

CM-002284 Corrective Action Live Site Managers to monitor controls in place for suitability, and reportnon-compliance, cases of suspected symptoms,requirements/consideration for extra control etc.

CM-002285 Corrective Action Live GreenSquare disciplinary procedures in place for repeated breaches orflagrant disregard for safety .

CM-002286 Corrective Action Live Employee Assistance Programme is available â€“ advertise the servicemore widely.

CM-002287 Corrective Action Live Mental Health First Aiders available.

CM-002288 Corrective Action Live Regular consultation, two-way communication, clarity and flexibility. Reasonable adjustments depending on personal circumstances to beconsideredPage 26 of 28

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CM-002289 Corrective Action Live Colleagues and contractors who attend work should be fit and well,showing no signs of the virus.

CM-002290 Corrective Action Live If symptoms do present the person should be instructed to leave andreturn home immediately.The person must then self isolate for a period of 7-14 days (dependingon personal circumstances) as per government guidance.

CM-002291 Corrective Action Live If the person becomes seriously unwell whilst on site they should bemoved to an isolated part of the site. Arrangements must be made withnext of kin to have them taken home/collected or transferred to ahospital dependent on symptom severity.

CM-002292 Corrective Action Live Contact tracing should be detailed, and other site attendees monitored.

CM-002293 Corrective Action Live Colleagues can be issued with a self testing kit, however they do nothave to undertake it, or provide GreenSquare with the results unlessthey wish to. Any information provided remains subject to GDPR.

CM-002294 Corrective Action Live Colleagues can be encouraged to use the government track and traceapp, but they are not required to.

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Appendix of Attachments

DocumentsRA-00032 ( HandHygienePoster.pdf )RA-00032 ( New Homes Covid 10 process.pdf )

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Apply a small amount (about 3ml) of the productin a cupped hand, covering all surfaces

Rub hands palm to palm Rub back of each hand withthe palm of other hand with

fingers interlaced

Rub each thumb claspedin opposite hand usingrotational movement

Rub tips of fingersin opposite palm ina circular motion

Rub each wrist with opposite hand Your hands are now safe

Rinse hands with water Dry thoroughly witha single-use towel

Use elbow toturn off tap

Once dry, your hands are safe

Wet hands with watercover all hand surfacesApply enough soap to

1a1b

2 3

Rub palm to palm withfingers interlaced

4

Rub with backs of fingersto opposing palms with

fingers interlocked

5

6 7

8

9

12

9

9 1110

20-30 sec

40-60 sec

Adapted from WHO World Alliance for Patient Safety 2006

HAND CLEANING TECHNIQUES

1a 1b

Hands must be cleaned before and after every patient contact

IMPERATIVE Sales Centre Procedures for COVID 19 14/05/20 INTRODUCTION Rigorous protocols need to be adopted to ensure the protection of employees and customers. In addition, sales & marketing suites operating during the coronavirus (Covid-19) pandemic also need to minimise the risk of spread of infection. This includes considering how personnel travel to and from site. Sales Agents need to put training and monitoring processes in place to ensure individuals are aware of the requirements and make every effort to comply. Marketing suites should review the Sales and Marketing Operating Procedures at the start of every day. If more PPE needs to be ordered, you must take account of extended ordering times. The agent will be expected to control this. Initially, marketing suites should be operated with minimal staff to maintain social distancing. The Sales Agent should complete a risk assessment on each development, to assess if additional sales negotiators and visitors can be accommodated in the marketing suites whilst maintaining social distancing. The guidance covers marketing suites, show homes and access between the two. Social distancing Workers must follow the same principles of social distancing while travelling to and from work and while at work. Self-isolation Anyone who either has a high temperature or a new persistent cough or is within 14 days of the day when the first member of their household showed symptoms of coronavirus (Covid-19) should not come to site, but must follow the guidance on self -isolation. Anyone who is at increased risk of severe illness from coronavirus (Covid-19) is strongly advised to work at home and should be particularly stringent about following social distancing measures. If a worker develops a high temperature or a persistent cough while at work, they should: - Ensure their manager or supervisor is informed - Return home immediately - Avoid touching anything DRIVING AT WORK If required to travel to a different development, it is important that staff travel alone and do not share a car with anyone they do not live with. During this return to work period, sales management staff are to visit only one development a day to reduce the potential spread of infection. Sales Managers will be encouraged to reduce visits to sites to a minimum and utilise conference call facilities. Where they do visit sites, all protocols must be followed.

MARKETING SUITE ACCESS AND RULES Sales Agents must ensure sales staff have been fully trained and briefed on all safety requirements in advance of them returning to work. • Only booked customer appointments are allowed. If a visitor arrives without an appointment and there is no other customer in the sales office at the time and no appointments booked, then and only then, will the visitor be allowed in, i.e. to take that vacant appointment. • Only one appointment at a time to ensure social distancing is maintained within the sales complex. • Customers should be informed in advance of arrival on site of the measures in place that they need to abide by. • Builders need to ensure parking is available that enables safe distancing rules to be adhered to. Customers to be told to only arrive a few minutes before their appointment and to wait in their car until the time of their appointment. • Clear signage must be provided outside the marketing suite entrance to advise customers that they will not have to touch any surfaces and doors will be opened for them, whilst maintaining social distancing at all times. • Once in the sales office, the sales advisor should advise the customer of the safety protocols and ensure the two metre social distancing requirements are agreed and maintained. Whilst the customer can walk around the sales office they should not enter the sales advisor’s two metre space. Consideration could be given to using perspex screens on the sales advisor’s desk for extra protection. • Upon welcoming customers to their appointment, a clear but brief explanation of how the appointment will flow is to be followed to ensure both parties are at ease with the situation and understand what is expected of them. FAILURE TO FOLLOW PROCEDURES WILL MEAN THE VISITOR WILL BE ASKED TO LEAVE. Doors to be left open in show homes and handles to be wiped after each visit. • No documentation – e.g. brochures, plans, hand-outs, reservation paperwork and identification - to be directly exchanged between employees and customers. Builders should endeavour to send to customers digitally. Builders should also develop processes for customers that do not have the facility to accept and view documents digitally. Consideration could be given to producing pre made up packs that can be left in a certain place for customers; or, for example, laminated A3 plans could be made available a safe distance away from the sales advisor for the customer to view without touching. Any such documents should be cleaned wearing gloves once the customer has left. • Reservation payments will be taken over the telephone (with the builder ensuring adequate ID authentication measures are in place). • Customers to be sent documents digitally or by email for signature and returned by email; or customers to confirm by email that they have read and are in agreement with the documents.

If a signature is required and cannot be obtained digitally documents could be printed and, using safe distancing, left somewhere for the customers to sign without touching them. Customers would need to be provided with a new pen or asked to bring their own. Documents can then be scanned and sent to the customer via email. SHOW HOMES, STOCK PLOTS AND CONSTRUCTION INTERACTION • Show homes accessed through marketing suites will manage visits in line with the marketing suite guidance. • Show homes accessed through communal areas, where people are already residing, will be made clear to the visitors prior to their appointment. Access to these units will be managed in line with the marketing suite guidance. • Stock plots access through construction working environments. Sometimes there will be light construction works taking place in communal areas which lead to stock plots. Any plot which has such access will be highlighted by the site manager to the sales team each day. As an appointment system is being operated, all appointments should be provided to the site manager to ensure social distancing can be maintained for all parties during the visit. • Inspections / key handover between construction and sales are still expected to happen. Social distancing and the processes outlined in this document and in those developed to cover construction activity are expected to be maintained. Builders should ensure there is signage provided reminding individuals at all key points around the development of the requirements. This could include: • Floor markings, to ensure two metre distance is maintained between people when going around the marketing suite sales tools, such as any interactive TV screens, development models and the show home. Consideration could be given to using floor markings to show the two-metre safe distance around the Sales Advisor’s seating position. • To remind the sales team not to attend site if they have any symptoms of coronavirus and to follow guidelines. • To require all members of the sales team and visitors to wash their hands for 20 seconds using soap and water when entering and leaving the development (hand sanitizer is available as an alternative). HAND WASHING / TOILET FACILITIES Builders need to ensure that customers are able to wash their hands or sanitise them when attending site. If hand washing /toilet facilities are used, then they must be cleaned after use. Customers should be asked to wash hands/ use sanitiser upon entering the sales office. Gloves to be made available for sales advisor/customers to wear during visit and disposed of after the visit ends. If washrooms are reserved for sales staff only, hand sanitiser / gloves must be provided to customers on entry. If this approach is followed customers need to be notified in advance that there will be no toilet facilities available. In the event that facilities remain open to customers: • Wash or sanitise hands before and after using the facilities

• Following each appointment the cleaner or handyman will clean the toilet facilities, particularly door handles, locks and the toilet flush • Provide suitable and sufficient rubbish bins for hand towels with regular removal and disposal. • Ensure adequate supplies of soap and fresh water are readily available and kept topped up at all times • Provide hand sanitizer (minimum 60% alcohol based) as an alternative for customers who do not want to use the hand washing facilities or where no customer handwashing facilities are available. KITCHENETTE AND REFRESHMENT AREAS • Sales advisers and cleaners/handymen should bring their own food for lunch to avoid travelling to local shops once at work. • Builders could consider informing customers in advance that refreshments are not going to be made available. Or that only cold drinks will be provided (by the sales negotiator so the customer does not need to use the facilities) In terms of staff use of the facilities; • Only one member of staff to use facilities at any given time and lunch times should be staggered to reduce contact • Drinking water should be provided with enhanced cleaning measures of the tap mechanism introduced Frequently clean surfaces that are touched regularly, using standard cleaning products e.g. kettles, refrigerators, microwaves • Hand cleaning facilities or hand sanitizer should be available at the entrance to any room where people eat and should be used by workers when entering and leaving the area • A distance of two metres should be maintained between users, wherever possible • All rubbish should be put straight in the bin and not left for someone else to clear up • Tables/kitchen surfaces should be cleaned between each use • Crockery, eating utensils, cups etc. should not be used unless they are disposable or are washed and dried between use • Consider arrangements for monitoring compliance. FIRST AID AND EMERGENCY SERVICE RESPONSE Sales staff should follow their own company’s first aid protocol. The primary responsibility is to preserve life and first aid should be administered if required and until the emergency services attend. • Emergency plans including contact details should be kept up to date • Consideration must also be given to potential delays in emergency services response, due to the current pressure on resources CLEANING Enhanced cleaning procedures must be put in place. Outside contractors will now clean twice weekly, so it will be the responsibility of staff to maintain general and personal cleanliness. This must include the cleaning of touch points between appointments and of common contact surfaces in show home and marketing suites with antibacterial wipes and products. Close attention should be paid to cleaning: • Taps and washing facilities • Toilet flush and seats • Door handles and push plates • Hand rails on staircases and corridors • All areas used for eating must be thoroughly cleaned at the end of each break, including chairs and door handles. • Telephone equipment

• Key boards, photocopiers and other office equipment • Rubbish collection and storage points should be increased and emptied regularly throughout and at the end of each day. This procedure must be shown to all on site staff and the must sign a copy, to confirm they understand their responsibilities. A signed copy should be retained by the agent. Signature Name Position Date