THE DESIGN OF SERVICES Human Smart Cities Experimenting between Planning and Designing

Smart cities predict the convergence of smart information and communication technologies to

improve the efficiency and effectiveness of urban systems and services.

They have long been promised great things: more energy efficient power grids, an end to traffic jams and even rubbish bins that let you

know when they're full.

Smart Cities the mainstream

Liquid socio technical systems where citizens, institutions, private actors ….interact in a mesh

of flows and dynamic artifacts to solve everyday problems by making reliable

solutions

Human Smart Cities

Starting from micro-experimentations (solving the problem)

up-scaling

Towards macro-transformations

(addressing the vision)

Addressing the Human Smart Cities

Networking smartness drivers

that address the vision

Prototypes (processes, projects and solutions at different stages)

developed in the context by activating vast and complex participatory

processes

Interactions between people, things and places lie at the centre of the

Human Smart City

Smartness drivers

A clear shared vision

A clear socio-cultural situatedness A strategic orientation

An dynamic technological platform (the enabler)

Smartness drivers common treats

Changing the way the city moves

BikeMI

RadioBus

CarPooling

CarSharing

Electrical Cars

Design for Human Smart Cities

Think in systemic way: Starting from real problems Knowing the context Developing a vision (a possible future) Boosting complex participatory processes to share the vision

Adopt a strategic approach: Co-designing with a large partnership the reliable solutions Engaging citizens in becoming part of the solutions Developing sustainable business models for the envisioned solutions (scaling up)

Design for Human Smart Cities

THE DESIGN OF SERVICES

Thank you ! Grazia Concilio, Francesca Rizzo Grazia.concilio@polimi.it, francesca.rizzo@polimi.it