Graham Hall Resume Page 1

GRAHAM HALL 51 Rainey St. 1413 Austin, TX 78701 Phone: 903-217-3128 graham.hall@twelvewindconsulting.com

Epic Certified Orders and Order Transmittal Consultant

Multi certified EpicCare analyst with experience in EMR analysis, configuration, deployment, and support. Expert in analysis and definition of workflows and business necessities; auditing build for deployment risk reduction; re-engineering processes and workflows to suit both clinical and business needs within Epic; integration of interfaced ancillary systems such as laboratory information systems and imaging information systems. Extremely adept at on the fly adjustment and quick solution turnaround for deployment and support situations.

Expertise Highlights Laboratory Implementation Lead

System wide Order Transmittal Lead

Data/Business/Systems Analysis

Workflow design

Mapped record testing coordination

Expertise with all Epic clinical modules

Expert in 510k Enhanced Blood Administration build and interface requirements

Support scheduling and management

Data Courier Lead

Hospital and Clinic System Implementations

Auditor for all EpicCare modules pre-deployment

Testing/Scripting/Documentation for application and integrated testing

Printer and workstation mapping for Hospital and Clinic

Hardware deployment planning

Resource management

Vendor enhancement development and coordination

Professional Experience

STANFORD HEALTH CARE – PALO ALTO, CA Sep 2012 to PresentEpic Beaker Orders and PPID Lead Oct 2013 to PresentLead for development and deployment of the EpicCare portions of the Epic Beaker Clinical Pathology module. Deployment of system wide replacement for laboratory as well as hardware and software to support Joint Commission required PPID procedures and documentation. Provided leadership and expertise for planning, development, testing, validation, deployment, and support.

Key Experience: Led the build and design for all procedures required for a comprehensive complex laboratory

replacement as well as navigator, report, and workflow redesign to accommodate broad spectrum changes to the Epic system. Developed training materials and trained nursing education staff on new ambulatory and inpatient laboratory workflows for specimen collection and documentation.

Performed complete Order Transmittal overhaul for client system to fit new laboratory procedures and to provide lean build to ensure lowered future state maintenance of Order transmittal in system.

Developed environmental strategy for minimal data impact during 14 month pre-live stage to protect production stream while giving proper tools and comprehensive build to complete comprehensive testing program for deployment.

Led mobile device PPID development and deployment through Epic Rover and mobile label printing to Workstations as well as assisted management with device selection and budgeting for both iOS devices and sleds and mobile label printers.

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Assisted integration team and partner healthcare organization with the development of first live orders interface between two Epic Systems. This included the development of orders messaging triggers to provide PPID workflows for both hospitals and maintain two distinct production systems.

Developed production cutover/deployment plan for Beaker Program that required 5 minutes of system downtime and 2 hours of order message downtime to minimize production impact. Plan included two Epic systems, multiple ancillary systems, vendor upgrades, and 32 new interface deployments.

Led deployment migration of all data for multiple systems through transparent deployment plan ahead of timed schedule.

Developed Beaker deployment support plan for 3 weeks support with agreements for command center support from each affect Epic Module and IT application team.

Worked directly with vendor to develop and implement multiple custom solutions set by stakeholder requirements to elevate Epic Beaker functionality to an acceptable model. This includes multiple changes provided in the 2015 version of Epic from direct meetings with Beaker developers.

Developed interface and build for 510k approved enhanced blood administration module with Safetrace blood bank system.

Continued post-deployment support for the beaker module and orders team as well as consulting for build and optimization for all EpicCare modules for the hospital and clinics system.

Epic Orders Consultant Sep 2012 to Oct 2013Support and enhancement design for the Epic 2012 environment for single hospital system with multiple clinics. Provision of expertise in testing design, clinical workflow adjustment, efficiency in meeting lean build, support care, and incident prevention. Analysis of current build state and provision of future state models to better meet regulatory requirements and provide super-standard care.

Key Experience: Led orderset procedure review of all ordersets within the system to meet current clinical standards as

well as improve efficiency in build. Coordinated efforts between multiple teams to improve change management during the orderset implementation over a four month period to ensure that proper communication and training was provided from the applications teams to the client.

Redesigned on-call support for the inpatient tower after removal of offshore personnel. New design improves response time and support accuracy as well as improves prioritization of issues by the on-call staff. Provided training and future training documentation for support staff to include incidents, order transmittal, fax, and e-prescribe support.

Led design and implementation for Epic’s enhanced after visit summary to improve patient perception of care from client as well as improve accuracy of after visit documentation to meet demands of regulatory requirements and to meet demands of a new standard set by client leadership. Redesigned admission and discharge workflow in tandem with after visit summary to improve accuracy of patient medication documentation by users.

Improved coordination between teams to ensure reduction of build gaps in parochial design. Reduction of tickets across teams and improvement of handoff relationship between teams to improve response time and improve client perception of support team.

OCHSNER HEALTH SYSTEMS – NEW ORLEANS, LA Dec 2010 to May 2012Epic Application Coordinator Dec 2010 to May 2012Design and implementation for a three year deployment of Epic for eight hospitals and over thirty clinical facilities. Analysis and re-engineering of clinical and business processes to suit a new electronic health record and consolidation of practice standards to a singular model. Redesign and fully test the Epic system to suit decided clinical and business workflows.

Key Experience: Took charge of laboratory and blood bank integrated workgroup after previous lead was removed during

middle of build phase five months before deployment. Redesigned entire laboratory build with 99.2%

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accuracy in primary mapped record testing for procedures and results to three different laboratory systems. Re-engineered all inpatient workflows to fit hospitals with different integrated lab systems. Redesigned blood bank procedures and workflows to provide full matching at hospitals with the main laboratory information system and partial matching for the hospital with Cerner Classic laboratory information system.

Analyzed and built point of care testing for entire system. Provided build and workflows for interfaced point of care with PWEB and Cerner systems. Designed quality control measures to fit our hospital needs and force documentation of quality control on tests specified by lab and nursing.

Led and coordinated swift audit and correction one week before deployment of all smart set, smart group, order set, protocol, and preference lists build for interfaced procedures. Designed restrictions and restricted order panels to prevent use of interfaced procedures outside of designated locations.

Led order transmittal build for entire hospital system. Redesign of outpatient order transmittal for proper function and scheduling of multiple ancillary systems including multiple imaging systems and five distinct lab systems (Ochsner LIS, Cerner Classic, Progeny, LabCorp, Quest)

Led Orders support for implementation of clinic’s new Epic system. Redesigned ambulatory workflows for lab collection, scheduling, and registration on the fly after end user rejection of ambulatory build. Resulted in acceptance and success of laboratory operations within two days of deployment.

WUQU KAWOQ – BETHEL VT./SANTIAGO SACATEPEQUEZ, GUATEMALA 2009 to 2010Clinical Intern

Clinical coordinator for an international multi clinic non-governmental health organization.

Organized travel and operations for monthly physician pediatric, gynecology, and primary care clinics

Maintenance of pharmacy and distribution of medication to patients within clinic system

Long term provision of care to diabetes, cancer, and malnutrition patients

Led coordination and deployment of disaster relief for more than 100,000 people following the hurricane Agatha disaster in Guatemala

Education

TULANE UNIVERSITY – NEW ORLEANS, LA Bachelor of Science in Cell and Molecular Biology and Linguistics, 2008 Master of Arts in Linguistics with Thesis in Medical Anthropology and Linguistics, 2009

Technology Summary Certifications: EpicCare Inpatient Orders, Inpatient Order Transmittal

Applications: Epic EMR, Microsoft Visio, Microsoft Sharepoint, Microsoft Office, HEAT Help Desk Solution, Accenture ITSM, Rightfax