Grace Leigh Rotz Grace.Rotz@SWIFT.com Additional contact information available upon request.

Summary Experienced technical communicator with proven success in the fields of international communication, software development, and support documentation. Skills

• DITA XML, oXygen Author • Agile project management, organization,

planning, leadership • Microsoft Office • Communication (written and oral) • American Red Cross CPR/AED First Aid

and Lifeguarding certified • ExpertOnlineTraining.com certified Basic

Youth Leader & Counselor Education

• The University of Tennessee Knoxville, Tennessee B.A. English, Technical Communication Magna Cum Laude Cumulative GPA: 3.66 Graduation: May 14, 2016

Related Course Work: Biology I, II Chemistry I, II Calculus I Professional & Technical Writing Technical Editing Writing About Science & Medicine Rhetoric & Writing Environmental Writing Document Design, Technical Layouts

Honors and Achievements

• Chancellor’s Honor Award for Extraordinary Professional Promise 2016

• J. Paul Blakely Award of Distinction (Technical Communication, Undergraduate Division) 2015

• St. John’s Cathedral Choral Singer Scholar 2013–2015

• Phi Eta Sigma National Honor Society 2012–present

• Callie Wood Ross Award Scholar 2013 • Frederick T. Bonham Award Scholar 2013

Employment

• September 2016–present Society for Worldwide Interbank Financial Telecommunication (SWIFT) Manassas, Virgina/La Hulpe, Belgium Associate Technical Writer, Level 30: Maintain and create customer support documentation in coordination with SWIFT software development projects. Part of an international team of technical communicators who work on individual projects specific to the SWIFT line of products. Travels to SWIFT headquarters in Belgium throughout the year to directly collaborate with stakeholders, product and project managers, and software developers associated with the respective documentation set. Employment is continued on the next page.

References and full copies of all major

projects are available upon request.

• February 2016–May 2016 University of Tennessee Institute for Nuclear Security International Journal of Nuclear Security (IJNS) Accra, Ghana/Knoxville, Tennessee PDC Instructor/Team Member: Traveled to Ghana to present a professional development course (PDC) at a nuclear security conference hosted by the African Centre for Science and International Security (AFRICSIS). Focused course content around effective, written communication in the form of technical documents within the global nuclear security sector, such as research findings, grant proposals, and policy adjustments. • December 2015–May 2016 University of Tennessee Institute for Nuclear Security International Journal of Nuclear Security (IJNS) Knoxville, Tennessee Editorial Intern Coordinator: Provided technical editing support to writing candidates for submission and publication in the journal, and assisted the Managing Editor with editorial tasks. Coordinated intern projects for the IJNS Intern Team through the tasks needing completion for submission and publication for new issues of the journal. • August 2015–May 2016 University of Tennessee English Department Writing Center Knoxville, Tennessee Undergraduate Tutor: Assisted students with writing assignments through interpersonal, instructional skills. Attended weekly tutor training meetings to develop teaching philosophies through research articles and discussions directly with the trainer.

• May 2015–December 2015 Y-12 National Security Complex History Department Oak Ridge, Tennessee Indexing Intern: Compiled the index of the 2012 edition of Mr. Ray Smith’s book Historically Speaking. Will receive indexing credit upon full publication of the book. • June 2014–present Billy Johns Radio Haddon Heights, New Jersey Director of Social Media (Remote): Update station website through HTML coding, post on social networking platforms and respond to listener feedback. Interface with marketing prospects within the South Jersey community and report directly to the Billy Johns Radio President frequently about website and social media traffic. • May 2014–August 2016 Crystal Lake Pool Westmont, New Jersey Seahawks Swim Team Assistant Coach: Developed swimmers’ stroke techniques (ages 6-18) and coordinated/contributed to workout scheduling. Taught swim lessons to children seeking to become more familiar with the pool, and provided support to colleagues during swim meets and assessments of swimming skill. • July 2013–August 2013 The Pinelands Center at Mount Misery Browns Mills, New Jersey Camp Counselor: Guided campers through teambuilding exercises and a Christian example. Held responsibility over campers for six days and nights throughout the summer months.