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Page #1
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Open Source Software is expected to bring financial
benefits, as well as process improvements, to
Government agencies to enable more integrated and
improved public services for Malaysia, its citizens and
enterprises. Malaysia is one of the early pioneers to
have a Government-wide OSS Master Plan, executed
concertedly and relentlessly under the leadership and
coordination of Open Source Competency Centre
MAMPU. As an early adopter of OSS, in the last six
years Malaysia's Public Sector has made significant
inroads in changing mindsets and beliefs, and
proliferating open source projects, products and
services throughout its agencies and the private sector.
This presentation shares that journey, exploring the
challenges, achievements and lessons learnt along the
way.
“The case for open source software has been made with general acceptance of its promise of better quality, higher reliability, more flexibility and lower cost. Now is the time to hasten execution.”
- Y.Bhg Tan Sri Mohd Sidek HassanChief Secretary to the Government of Malaysia
December 2007
Page #2
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Page #3
Oslo, Norway19-20 April 2010
Ms. King Ing TanDeputy Director, ICT Policy and Planning Division,
Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)
Prime Minister’s Department, Malaysia
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Page #4
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Page #5
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Introduction
Malaysian Public Sector OSS Master Plan
Open Source Competency Centre (OSCC)
�From Vision to Reality
Challenges Met, Lessons Learnt & Way Forward
CONTENTS
Together We Transform
Page #6
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Introduction
CONTENTS
Together We Transform
Page #7
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Population28,310,000 (July 2009 est.)
Country comparison to the world (46th)
East & Southeast Asia
Ethnic Groups● Malay (50.4%)● Chinese (23.7%)● Indigenous (11%)● Indian (7.1%)● Others (7.8%)
Religions● Muslim (60.4%)● Buddhist (19.2%)● Christian (9.1%)● Hindu (6.3%)● Others (5%)
Age Structure● 0-14 years (31.4%)
Male 4,153,621 / Female 3,914,962● 15-64 years (63.6%)
Male 8,210,373 / Female 8,143,043● 65 years and over (5%)
Male 569,245 / Female 724,575
Median Age● Total (24.9 years)● Male (24.3 years)● Female (25.6 years)
East Malaysia
Peninsular Malaysia
Page #8
EconomyMiddle-income country, has transformed itself since 1970s from producer of raw materials into emerging multi-sector economy. Focus now to move the economy farther up the value-added production chain by attracting investments in high technology industries, medical technology, and pharmaceuticals. Continuing efforts to boost domestic demand and to wean the economy from its dependence on exports. Nevertheless, exports, particularly of electronics, remain a significant driver of the economy. As an oil and gas exporter, Malaysia has profited from higher world energy prices.
Government● Federal constitutional elective monarchy● Closely modelled on Westminster parliamentary
system, modified to accommodate Federation of 13 States and 3 Federal Territories
● Based on bicameral parliamentary system, headed by Prime Minister
● Legislative power divided between Federal and State legislatures
● State governments led by Chief Ministers
Federal
State
Local
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Legislative JudicialExecutive(Led by Prime Minister)
King of Malaysia
Illu
stra
tiv
e
Page #9
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
The Four Pillars of National Transformation
Page #10
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Introduction
Malaysian Public Sector OSS Master Plan
Open Source Competency Centre (OSCC)
�
CONTENTS
Together We Transform
Page #11
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan......once upon a time in a distant, tropical, truly Asian paradise...
“The Cabinet assigned MAMPU to study the feasibility of using OSS for mainstream public service delivery.”
20022003 2004 2005 2006 2007 2008 2009 2010
Page #12
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan......anticipating benefits in 4 key Government areas...
20022003 2004 2005 2006 2007 2008 2009 2010
Page #13
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan......launched on 16 July 2004...
16 July 2004
2002 2003 2005 2006 2007 2008 2009 20102004
● Formulated plan● Consultative process● Relevant stakeholders● MAMPU-led
Page #14
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan......ensuring shared understanding of...
VISION: creating and enhancing value using OSS...to bring about efficient, secure and quality public services
● Reduce total cost of ownership● Increase freedom of choice● Increase interoperability● Increase growth of local ICT industry● Increase growth of OSS user and
developer community● Increase growth of knowledge-based
society● Reduce digital divide
● Reduce total cost of ownership● Increase freedom of choice● Increase interoperability● Increase growth of local ICT industry● Increase growth of OSS user and
developer community● Increase growth of knowledge-based
society● Reduce digital divide
OSS Objectives● Fit for purpose● Least disruptive to operations● Co-existence with other legacy
proprietary systems● Leveraging on existing facilities,
hardware, software and expertise● Not driven or controlled by
hardware and software vendors
● Fit for purpose● Least disruptive to operations● Co-existence with other legacy
proprietary systems● Leveraging on existing facilities,
hardware, software and expertise● Not driven or controlled by
hardware and software vendors
Guiding Principles
2002 2003 2005 2006 2007 2008 2009 20102004
Page #15
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan......embodying the spirit of integrated and improved public services...
● Establish strategic direction and framework
● Formulate policies, standards and guidelines
● Develop implementation plan and roadmap
● Establish Open Source Competency Centre (OSCC) to support OSS implementation in Public Sector
To spearheadTo spearheadand supportand support
OSSOSSadoption inadoption in
PublicPublicSectorSector
2002 20032004
2005 2006 2007 2008 2009 2010
Page #16
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan......providing framework and 7 Strategic Thrusts...
Promote Creativity And Innovativeness Via R&D To Harness
Competitiveness
Provide Incentive To Prosper The
Development Of OSS Solutions
Entrust A Governing Body To Champion Monitor & Drive The OSS Implementation
1
2
3
4
6
Optimise Resources By Encouraging
Smart Partnerships With Relevant Organisations
Develop OSS Technical
Implementation Plan For the Public Sector
MAMPU
MAMPU
Train And Develop Human Resource To Support OSS Implementation
MOE MOSTIContinuous Development
of Policies & Legal Direction To Encourage Utilisation & Production
Of OSS
Attorney General
MOSTI
MAMPU
7
5
2002 20032004
2005 2006 2007 2008 2009 2010
Page #17
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan......establishing policies, standards & guidelines...
OSSImplementation
Guidelines
Malaysian GovernmentInteroperabilityFramework for
OSS (MyGIFOSS)
Web ApplicationGuidelines
OSS ReferenceArchitecture
All documents are available for download at...http://opensource.mampu.gov.my or http://www.oscc.org.my
2002 2003 2005 2006 2007 2009 20102004 2008
Page #18
Federal State Local0
50
100
150
200
250
300
153%
102%
42%
82%
41%
10%
92%
61%
10%
9318%
9515%
219%
20941%
26944%
12154%
17234%
23338%
7835%N
um
ber
of
Ag
enci
es
Malaysian Public Sector OSS Master Plan......with technical implementation framework for 6 Solution Areas...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
0
100
200
300
400
500
600
700
292%
131%
161%
20915%
59944%
48336% Workload
ConsolidationClusterDistributed EnterpriseApplication SolutionsInfrastructureDesktop
Government of Malaysia
Nu
mb
er o
f ag
enci
es
2002 2003 2005 2006 2007 2008 20092004 2010
*** 2004-2010
1Develop OSS
Technical Implementation Plan For the Public Sector
MAMPU
Σ=1,349Σ=1,349
Σ=506Σ=506 Σ=617Σ=617 Σ=226Σ=226
Page #19
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Malaysian Public Sector OSS Master Plan......5 Pilot Projects showed early promises of significant savings potential...
2002 2003 2006 2007 2008 2009 2010
Pilot Project Benefits● Significant savings achieved as a result of
reduced use of proprietary software, i.e...● 88% savings in overall licensing cost
(~MYR 120k / USD 35k)● 58% reduction in development and
consultancy costs (~MYR 2.53m / USD 748k)
● 7% savings in software support services costs (~MYR 10k / USD 3k)
● 30.5% savings in overall cost (~MYR 2.66mil / USD 787k)
20052004
Page #20
Malaysian Public Sector OSS Master Plan......establishing road map to END GAME – Self Reliance
Laying the Foundation
Early Adoption
Accelerated Adoption Self Reliance
2004 Phase I 2006 2007 Phase II 2010 2011??? Phase III
Moving Forward
Successfully established foundation (Pilot Projects, Infrastructure, Governance, enabling environments)
PhasePhase Pilot and product roll-out,
exponential increase in number of agencies adopting OSS
Phase ● Agencies are competent to develop and implement OSS solutions independently
● Malaysia becomes technology producer rather than exclusively consumer
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
We Are Here
Page #21
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Open Source Competency Centre (OSCC)......to support the implementation of OSS Master Plan...
One-stop, national reference centre to lead, guide andassist government agencies with OSS implementation
Why OSCC ?
To provide direction in development and use of OSS
● Through information, expertise & physical infrastructure
To facilitate collaboration among Public Sector, Institutes of Higher Learning and business communities
● Increasing human capital development● Positioning Malaysia as a world class OSS
technology hub
Page #22
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Open Source Competency Centre (OSCC)......with 8 functional service areas dedicated to implementing OSS...
Promote and create awareness
Conduct and coordinate R&D
Formulate policies, guidelines and standards
Conduct and coordinate training
Formulate and facilitate certification
Provide technical support and consultancy
Operate and maintain Knowledge Bank
Conduct and coordinate collaboration
Page #23
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Open Source Competency Centre (OSCC)......to leverage OSS as building blocks to develop products...
Enhanced
MySpamGuard
MyNetWatch
Award
Winner
MyMeeting
MySurfGuard
MyWorkSpace
New
MySurveillance
Page #24
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Open Source Competency Centre (OSCC)......and offer services which facilitate adoption & implementation
Advanced VirtualisationFacility (AVF)
OSS DevelopmentToolkit
OpenOffice.org (OOo)Migration Pack
Updated
for v3.1.1
Help Desk
Knowledge Bank &eMarketPlace
OSCC Mirror
OSS Exhibitions and
Seminars
Page #25
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Introduction
Malaysian Public Sector OSS Master Plan
Open Source Competency Centre (OSCC)
�From Vision to Reality
CONTENTS
Together We Transform
Page #26
From Vision to Reality......enabled by OSCC's innovation of skilful blending of key attributes of open source and Open Source Development Model (ODM)...
2004 Phase I 2006
Laying the Foundation
Early Adoption
2007 Phase II 2010 2011???Phase III
Moving ForwardWe Are Here
OPEN SOURCE● Free licensing● Free distribution
ODM● User engagement● Share and reuse● Agility and flexibility● Meritocracy● Transparency● Self governance
OSCC ProductsandServices
OSS Proliferation in Public Service
REALITY● More cost effective,
connected and improved Public Service
● Larger and more competitive ICT industry
● Improved competence of human capital
● Lessening digital divide
Accelerated Adoption Self Reliance
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Page #27
22632%
33748%
13619%
Number of agencies adopting OSS
FederalStateLocal
Σ=699Σ=699
2003 2004 2005 2006 2007 2008 2009 2010
0
100
200
300
400
500
600
700
25 51 92 131 163
345
691 699
Year
No
. of
Ag
en
cie
s
From Vision to Reality......which resulted in OSS proliferation in Public Sector...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Over 96% use OSSOver 96% use OSS
*** 2004-2010
MYR 197.20 million
(USD 58.32 million)
cost savings!***MYR 197.20 million
(USD 58.32 million)
cost savings!***
Page #28
From Vision to Reality......in Federal agencies...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Health
Tourism
Energy, Green Technology & Water
Foreign Affairs
Education
Defence
Works
Women, Family & Community Development
International Trade & Industry
Federal Territories & Urban Wellbeing
Domestic Trade, Cooperative & Consumerism
Finance
Youth & Sports
Plantation Industries & Commodities
Housing and Local Government
Science, Technology & Innovations
Rural & Regional Development
Home Affairs
Human Resources
Natural Resources & Environment
Agriculture and Agro-based
Transport
Information, Communication & Culture
Higher Education
Prime Minister Department
0 5 10 15 20 25 30 35 40 45
122
333
44
55
666
78
999
111212
1516
2642
0
50
100
150
200
250
21342%
12424%
8216%
7815%
153%
OSS Adoption at Federal Agencies
Website / Online serviceOffice automationEmail / CollaborationNetwork infrastruc-ture / SecurityVirtualisation
OSS Categories
Σ=226 / 99.6%Σ=226 / 99.6%
*** 2004-2010
Page #29
From Vision to Reality......in State agencies...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
EducationSurvey & Mapping
Legislative CouncilPort Authority
Fishery / Natural ResourceWater Supply
Royal ProvisionDistrict & Land Office
Land & MinesState Library
Town & Rural PlanningVeterinary Service
Irrigation & DrainagePublic Service
Culture / HeritageSyariah Judiciary
AdministrationPublic Works
FinanceAgriculture
Forestry / River / LandscapeSocial Welfare
Economic DevelopmentIslamic Affairs
Municipality
0 20 40 60 80 100 120 140 160
222
56
99
1111
1313131314141414
1616
1819
2836
39136
Nu
mb
er
of a
ge
nci
es
0
50
100
150
200
250
300
25152%
10422%
7014%
5111%
71%
OSS Adoption at State Agencies
Website / Online serviceOffice automationEmail / CollaborationNetwork infrastruc-ture / SecurityVirtualisation
OSS Categories
Σ=337 / 94.9%Σ=337 / 94.9%
*** 2004-2010
Page #30
● e-Complaints● e-Submissions● e-Planning● e-Engineering● e-Landscape● e-Building
Local AuthorityAdoption
From Vision to Reality......and in Local Authority (Municipal) agencies...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
● Linux Desktops● OpenOffice.org● 320 users
● Public Service System● Compound System
● e-Building● e-Complaints ● Linux Desktops
● OpenOffice.org● 215 users● e-Complaints
● Linux Desktops● OpenOffice.org● 300 users
Sepang
Melaka
Kemaman
Selayang
PetalingJaya
Kajang
Alor Gajah
● e-Leave System● e-Dog Licenses
● e-Licences● Integrated Financial System● Computer Asset System● Hall Booking System● Compound System● Attendance System
Σ=136 / 95.8%Σ=136 / 95.8%
ILLUSTRATIVE*** 2004-2010
Klang
Page #31
From Vision to Reality......also more vibrant OSS-based ICT Industry and R&D Community through Smart Partnership...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
MOHE
• Establishment of OSS Centres of Excellence in universities
• Inclusion of OSS in ICT labs & curriculum
• Roll-out of Learning Management System (LMS) to 10,000 schools nationwide
• 58% of districts have schools adopting OSS
MOSTI
• 45 projects using OSS funded by grants
● 53% local OSS IT vendors● 71 vendors in OSCC e-Marketplace● Panel of OSCC product Service Providers● 62 companies in Industry Participation Plan dialogue
Page #32
A few OSSCommunitiesin Malaysia
From Vision to Reality......supported by growing, thriving and dynamic OSS communities...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Open Source Developer
Club Malaysia(OSDC.my)
FOSSchix.my(Females Only)
PHP.net.my
Fedora Malaysia
Ubuntu-my
myopenSUSE
Universiti Kebangsaan Malaysia (UKM) Open Source
Community
Jom Linux
ILLUSTRATIVE
Page #33
From Vision to Reality......acknowledgements from United Nations organisations and Japan's Centre of the International Cooperation for Computerisation...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
“The Government of Malaysia has taken a very pro-active attitude in promoting the development of OSS in the country and its use in the Public Sector.”
- United Nations Joint Inspection Unit Report
(2005)
Page #34
From Vision to Reality......international recognition by Gartner...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Gartner Case Study (May 2006)
Page #35
From Vision to Reality......recognition from regional and local media...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
ZDNet Asia - 28 January 2010“M'sia govt touts 95 percent OSS adoption”
ZDNet Asia - 28 January 2010“M'sia govt touts 95 percent OSS adoption” ZDNet Asia - 28 July 2009
“Exponential increase in OSS adoption amongst Public Sector agencies”
ZDNet Asia - 28 July 2009“Exponential increase in OSS adoption amongst Public Sector agencies”
The Star - 29 October 2009“A vision become reality”
The Star - 29 October 2009“A vision become reality”
The Edge - 6 June 2009“MAMPU accelerates Open Source”
The Edge - 6 June 2009“MAMPU accelerates Open Source”
Page #36
From Vision to Reality......recognition from local media and appreciation from Ministries...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Bernama - 23 April 2009“All Government Agencies to Implement Open Source Software”
Bernama - 23 April 2009“All Government Agencies to Implement Open Source Software”
TheStar - 25 October 2007”2007 Software Solution Ready for use”
TheStar - 25 October 2007”2007 Software Solution Ready for use”
Ministry of Finance17 September 2007“Received accolade for assisting in implementation of webcasting facility”
Ministry of Finance17 September 2007“Received accolade for assisting in implementation of webcasting facility”
The Star Intech - 14 March 2006”OSS initiative rolling out smoothly”
The Star Intech - 14 March 2006”OSS initiative rolling out smoothly”
Human Resource Ministry3 January 2008“Received acknowledgement for assisting migration of 3,000 PCs & notebooks to OpenOffice.org”
Human Resource Ministry3 January 2008“Received acknowledgement for assisting migration of 3,000 PCs & notebooks to OpenOffice.org”
Page #37
From Vision to Reality......premier annual conference - MyGOSSCON...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
MyGOSSCON Awards Night 2009
• OSS Case Study Award
• OpenOffice.org Competition
• 24-Hour OSS Programming Contest
• Best Exhibitor Award
Page #38
From Vision to Reality......transfer of knowledge and skills in pursuit of human capital development...
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Scholarship Management System (e-Sila)
• OSCC Pilot Project
• Successfully transferred knowledge and skills
• Grew from 5 to 30++ OSS developers
• 1st agency to attain “Phase III – Self Reliance”
OSCC Training
• Over 5,100 government staff
• Certified 54 OSS technicians from agencies
• Extended training capacity to 7 universities through Certified Training Providers (CTP) Programme
Page #39
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Introduction
Malaysian Public Sector OSS Master Plan
Open Source Competency Centre (OSCC)
�From Vision to Reality
Challenges Met, Lessons Learnt & Way Forward
CONTENTS
Together We Transform
Page #40
People● Inertia● Fear● Uncertainty● Doubt● Re-learning● Cultural adaptation
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Challenges Met......challenges came primarily from 4 quarters...
Industry● Proprietary influence and lobbying
Smart Partnerships● OSS commitments are secondary
to partners' core functions● Creating practical WIN-WIN
package
Technology● Ensure eGovernment
services accessible by OSS users
● Interoperability with legacy systems
● Proprietary formats
FUD**Challenges
**FUD – “the enemy of transformation!”
Page #41
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Lessons Learnt......3 significant lessons which come to mind...
Size matters, less is best...
...so don't over bureaucratise, agility is key.
Not all the smart people work for us......use competency centres to leverage expertise from across the world, allowing for competition of ideas.
Don't try to boil the ocean...
...pick manageable pilot projects to gain experience and demonstrate success, quickly.
Page #42
TOWARDS
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Way Forward......further innovation towards National Transformation and Vision 2020...
New ways of working
Global collaboration
Knowledge-based society
More connected Government
Vibrant local ICT Industry
VISION 2020High income, inclusive and
sustainable nation
Page #43
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Way Forward......continuing role of OSCC to nurture and sustain OSS eco-system
Public Sector R & D Business
Build on successful OSS implementations to move up eGovernment value chain
Use OSS as cost effective alternative
Increase geographic dispersion of OSS sites
Strategic engagement on OSS product development
Re-emphasise policies and practices
Strategic Thrust re-alignment towards focused programmes
Increase competencies for in-house implementations
Unfinis
hed B
usines
s
Unfinis
hed B
usines
sVV
II SS
II OO
2 N2 N 00
22 00
Page #44
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Introduction
Malaysian Public Sector OSS Master Plan
Open Source Competency Centre (OSCC)
�From Vision to Reality
Challenges Met, Lessons Learnt & Way Forward
CONTENTS
Together We Transform
Page #45
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector
Malaysia – Truly Asia......just another day in paradise!!
Page #46
Presenter:Ms. King Ing [email protected]
Together We Transform● OSCC Portal
● http://opensource.mampu.gov.my● OSCC Mailing list (oscc-discuss)
● http://lists.oscc.org.my● Phone Contact
● +60 3 8319 1200 (General line)
THANK YOUTHANK YOU
A Government's Vision Becomes Reality:OSS Implementation in the Malaysian Public Sector