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New Horizons India Ltd.



Presentation and body language

Actions speak louder than word by Carole

Martin

Some nonverbal pitfalls

The handshake Your ConfidenceYour postureye contactYour hands

!on"t fid#et

What all interviewers want to hear (anddon't want to hear )

A hi#hly $oti%ated indi%idual

ne#ati%e about yourself

criticizin# &re%ious e$ployers and'or $ana#ers'

Institute.



Pre-preparation for an interview

Research about the company

( )ead the co$pany*s recruit$ent literature and their annualreport +if a%ailable,.

( )ead rele%ant newspapers'professional -ournals and surf

the web.

( Ask friends ac/uaintances about the or#anization.

( Try and speak to an e$ployee already workin# in the

or#anization.



Presentation and body language

Actions speak louder than word by Carole Martin

Some nonverbal pitfalls

The handshake Your ConfidenceYour postureye contact

Your hands!on"t fid#et

What all interviewers want to hear (and don't want to hear )

A hi#hly $oti%ated indi%idual

ne#ati%e about yourself

criticizin# &re%ious e$ployers and'or $ana#ers' Institute.



Making a good first impressionMaking a good first impression

ress !ppropriatelyress !ppropriately 3ee the dress for success flyer included3ee the dress for success flyer included

A for$al dress code is the safest.Ha%e $anicured nails.

4rush your teeth.

Co$b your hair neatly.

0ear a dress that is properly ironed and that has no stains.

&ut a dash of deodorant to a%oid unpleasant odor.

0ear $ini$al -ewelry.

5se sober $ake6up + for wo$en,.

3ha%e properly +for $en,..

Stay "almStay "alm 7i%e yourself the opportunity to do what e%er rela2es you +within reason8,7i%e yourself the opportunity to do what e%er rela2es you +within reason8,

!rrive #arly!rrive #arly 7i%e yourself ti$e to #et lost 6 but check in no $ore than 9: $inutes early7i%e yourself ti$e to #et lost 6 but check in no $ore than 9: $inutes early

$reet well$reet well ;ir$ dry handshake;ir$ dry handshake 7ood breath +no #u$,7ood breath +no #u$, Always stand when introduce Always stand when introduce

Positive %ody &anguagePositive %ody &anguage



Interview QuestionsInterview Questions

uestions in an interview can be categoried into the following*

Non6Technical +7eneral, /uestions

Technical /uestions



Some examples ofSome examples of Non-Technical (General)uestions

+ell me something about yourself ,+ell me something about yourself , ow would you describe yourself ? ? Answer:Answer:

!ou nee" to categori#e $our answer in parts like%% !ou nee" to categori#e $our answer in parts like%% -- &ho are $ou'&ho are $ou'

!our ull Name an" elongs form% !our ull Name an" elongs form%

-- !our *rofessional +xperience' !our *rofessional +xperience'

It inclu"es $our ,ompan$ prole (,ertication. Strength. ,lients of the ,ompan$)%It inclu"es $our ,ompan$ prole (,ertication. Strength. ,lients of the ,ompan$)%

!our working experience (/ow long $ou are working with them 0 *ositive things !our working experience (/ow long $ou are working with them 0 *ositive thingswhile working with them)%while working with them)%

/ow $our present experience will help $ou for $our future growth%/ow $our present experience will help $ou for $our future growth%

-- +"ucation ackgroun"'+"ucation ackgroun"'

Give brief about +"ucation 0 ,ertication 1etails in chronological or"er%Give brief about +"ucation 0 ,ertication 1etails in chronological or"er%

-- amil$ ackgroun"'amil$ ackgroun"'

/ow man$ members in $our famil$ 0 their name with their proles whether the$/ow man$ members in $our famil$ 0 their name with their proles whether the$are working or not% (,ourse21egree Name. 3niversit$ 2 oar". percentage 2 Gra"eare working or not% (,ourse21egree Name. 3niversit$ 2 oar". percentage 2 Gra"e$ou4ve score")%$ou4ve score")%

-- !our personal elief 0 Interest' !our personal elief 0 Interest'

!our positive points ( Give them a goo" example that will proof $our positive point !our positive points ( Give them a goo" example that will proof $our positive point0 if $ou got an$ awar" or appreciation "ue that positive point)%0 if $ou got an$ awar" or appreciation "ue that positive point)%

!our personal beliefs% (Give some thing relate" to the 5ob be prepare to proof it)% !our personal beliefs% (Give some thing relate" to the 5ob be prepare to proof it)%

!our hobbies% !our hobbies%

!our achievements% !our achievements%

!our *rofessional 0 *ersonal 6im in 7ife (8ake it in a wa$ that how this 9ob will help !our *rofessional 0 *ersonal 6im in 7ife (8ake it in a wa$ that how this 9ob will help$ou out to achieve the same)$ou out to achieve the same)



Why should we hire you.

6 3ell your stron# points

3kills

Acade$ic <ualifications

2perience +if any, !on*t apolo#ize if you ha%e no e2perience.

6 3tress on positi%e personality traits such as=

0illin#ness to take initiati%e

Ha%in# a hi#h #raspin# power Ability to work hard 4ein# a tea$ player

Why do you want to wor/ for us.

> !escribe how your skills would benefit the co$pany as per your research

before the inter%iew.

> Answer not only fro$ your point of %iew but also fro$ the co$pany*s point

of %iew.



What is your greatest wea/ness.

There are two ways to tackle this /uestion=

> 3tate a stren#th dis#uised as a weakness.

2a$ples= ?I a$ fussy about details.@ ?I feel frustrated when tasks are not co$pleted in ti$e.@

> !escribe your weakness briefly and e2pand upon what strate#ies you

use to o%erco$e the weakness.

Where do you see yourself ten years from now.

Ne%er ad$it that you are not sure.

7i%e #oals related to the profession for which you are applyin#.

&resent a realistic plan as per your present a#e and situation.



escribe your dream job

7i%e an answer related to the profession for which you are inter%iewin#.

!escribe a realistic situation.

!escribe your strate#ies for achie%in# the -ob $entioned.

o you prefer wor/ing alone or in a team.

7i%e a $iddle6of6the6road answer.

)eflect your interpersonal skills.

At the sa$e ti$e reflect your ability to work independently.



ow do you react under pressure.

!escribe strate#ies that you use to deal with pressure.

!escribe an incident when you were under pressure and used these

strate#ies effecti%ely.

What is your greatest achievement.

!escribe an achie%e$ent that includes personal /ualities which would be

i$portant to the -ob.

4e honest.



Salar$Salar$

1.1. Don't talk about salary too soonDon't talk about salary too soon

It is best to discuss this after the ha%e offered you the position and before you ha%eIt is best to discuss this after the ha%e offered you the position and before you ha%e

accepted it.accepted it.

2. If asked about salary right away, change the subject2. If asked about salary right away, change the subject

Try ?I don*t want to bo2 $yself in ter$s of salary ri#ht now. If you don*t $ind I*d likeTry ?I don*t want to bo2 $yself in ter$s of salary ri#ht now. If you don*t $ind I*d like

to focus on the %alue I can produce for your co$pany@to focus on the %alue I can produce for your co$pany@

3. Do your research and reare to negotiate3. Do your research and reare to negotiate

4efore you #o into the inter%iew know the #oin# rate for your e2perience and4efore you #o into the inter%iew know the #oin# rate for your e2perience and

position.position.



!o"e #$a"les for Desk !uort %echnical &uestions!o"e #$a"les for Desk !uort %echnical &uestions

What is the !ctive irectory.What is the !ctive irectory.

!nswer*!nswer* An acti%e directory is a directory structure used on Microsoft 0indows based co$puters and ser%ers to store An acti%e directory is a directory structure used on Microsoft 0indows based co$puters and ser%ers to store

infor$ation and data about networks and do$ains. It is pri$arily used for online infor$ation and was ori#inallyinfor$ation and data about networks and do$ains. It is pri$arily used for online infor$ation and was ori#inallycreated in 9B and first used with 0indows :::.created in 9B and first used with 0indows :::.

An acti%e directory +so$eti$es referred to as an A!, does a %ariety of functions includin# the ability to pro%ide An acti%e directory +so$eti$es referred to as an A!, does a %ariety of functions includin# the ability to pro%ideinfor$ation on ob-ects helps or#anize these ob-ects for easy retrie%al and access allows access by end usersinfor$ation on ob-ects helps or#anize these ob-ects for easy retrie%al and access allows access by end usersand ad$inistrators and allows the ad$inistrator to set security up for the directory.and ad$inistrators and allows the ad$inistrator to set security up for the directory.

An acti%e directory can be defined as a hierarchical structure and this structure is usually broken up into three An acti%e directory can be defined as a hierarchical structure and this structure is usually broken up into three$ain cate#ories the resources which $i#ht include hardware such as printers ser%ices for end users such as$ain cate#ories the resources which $i#ht include hardware such as printers ser%ices for end users such asweb e$ail ser%ers and ob-ects which are the $ain functions of the do$ain and network.web e$ail ser%ers and ob-ects which are the $ain functions of the do$ain and network.

It is interestin# to note the fra$ework for the ob-ects. )e$e$ber that an ob-ect can be a piece of hardware suchIt is interestin# to note the fra$ework for the ob-ects. )e$e$ber that an ob-ect can be a piece of hardware suchas a printer end user or security settin#s set by the ad$inistrator. These ob-ects can hold other ob-ects withinas a printer end user or security settin#s set by the ad$inistrator. These ob-ects can hold other ob-ects withintheir file structure. All ob-ects ha%e an I! usually an ob-ect na$e +folder na$e,. In addition to these ob-ects bein#their file structure. All ob-ects ha%e an I! usually an ob-ect na$e +folder na$e,. In addition to these ob-ects bein#able to hold other ob-ects e%ery ob-ect has its own attributes which allows it to be characterized by theable to hold other ob-ects e%ery ob-ect has its own attributes which allows it to be characterized by theinfor$ation which it contains. Most IT professionals call these settin# or characterizations sche$as.infor$ation which it contains. Most IT professionals call these settin# or characterizations sche$as.

!ependin# on the type of sche$a created for a folder will ulti$ately deter$ine how these ob-ects are used. ;or!ependin# on the type of sche$a created for a folder will ulti$ately deter$ine how these ob-ects are used. ;orinstance so$e ob-ects with certain sche$as can not be deleted they can only be deacti%ated. Dthers types ofinstance so$e ob-ects with certain sche$as can not be deleted they can only be deacti%ated. Dthers types ofsche$as with certain attributes can be deleted entirely. ;or instance a user ob-ect can be deleted but thesche$as with certain attributes can be deleted entirely. ;or instance a user ob-ect can be deleted but thead$inistrator ob-ect can not be deleted.ad$inistrator ob-ect can not be deleted.

0hen understandin# acti%e directories it is i$portant to know the fra$ework that ob-ects can be %iewed at. In fact0hen understandin# acti%e directories it is i$portant to know the fra$ework that ob-ects can be %iewed at. In factan acti%e directory can be %iewed at either one of three le%els these le%els are called forests trees or do$ains.an acti%e directory can be %iewed at either one of three le%els these le%els are called forests trees or do$ains.The hi#hest structure is called the forest because you can see all ob-ects included within the acti%e directory.The hi#hest structure is called the forest because you can see all ob-ects included within the acti%e directory.

0ithin the ;orest structure are trees these structures usually hold one or $ore do$ains #oin# further down the0ithin the ;orest structure are trees these structures usually hold one or $ore do$ains #oin# further down thestructure of an acti%e directory are sin#le do$ains. To put the forest trees and do$ains into perspecti%e considerstructure of an acti%e directory are sin#le do$ains. To put the forest trees and do$ains into perspecti%e considerthe followin# e2a$ple.the followin# e2a$ple.

A lar#e or#anization has $any dozens of users and processes. The forest $i#ht be the entire network of end users A lar#e or#anization has $any dozens of users and processes. The forest $i#ht be the entire network of end usersand specific co$puters at a set location. 0ithin this forest directory are now trees that hold infor$ation on specificand specific co$puters at a set location. 0ithin this forest directory are now trees that hold infor$ation on specificob-ects such as do$ain controllers pro#ra$ data syste$ etc. 0ithin these ob-ects are e%en $ore ob-ects whichob-ects such as do$ain controllers pro#ra$ data syste$ etc. 0ithin these ob-ects are e%en $ore ob-ects whichcan then be controlled and cate#orized.can then be controlled and cate#orized.



What is the re0uirement and wor/ of active directory.What is the re0uirement and wor/ of active directory. !nswer*!nswer* )e/uire$ent for Acti%e !irectory)e/uire$ent for Acti%e !irectory

9,NT;3 partition with enou#h ;ree space9,NT;3 partition with enou#h ;ree space,Ad$inistrator"s userna$e and password,Ad$inistrator"s userna$e and password

E,Correct Dperatin# syste$ %ersionE,Correct Dperatin# syste$ %ersionF,NicF,NicG,&roperly confi#ured TC&'I& +I& address subnet $ask and 6 optional 6default #ateway,G,&roperly confi#ured TC&'I& +I& address subnet $ask and 6 optional 6default #ateway,B, Net 0ork Connection +Throu#h 3witch or ia Another Co$puter with Crosso%er cable,B, Net 0ork Connection +Throu#h 3witch or ia Another Co$puter with Crosso%er cable,, !N3 3er%er , !N3 3er%er J,!o$ain na$e that you want to useJ,!o$ain na$e that you want to use,The 0indows ::: or 0indows 3er%er ::E C! $edia,The 0indows ::: or 0indows 3er%er ::E C! $edia

0ork Df Acti%e !irectory= Acti%e !irectory store infor$ation and data about networks and0ork Df Acti%e !irectory= Acti%e !irectory store infor$ation and data about networks anddo$ains Network 5sers.do$ains Network 5sers.

What is the Windows Registry.What is the Windows Registry. !nswer*!nswer* TheThe Windows registryWindows registry is a directory which stores settin#s and options for the operatin# syste$ foris a directory which stores settin#s and options for the operatin# syste$ for

Microsoft 0indows E6bit %ersions BF6bit %ersions and 0indows Mobile. It contains infor$ationMicrosoft 0indows E6bit %ersions BF6bit %ersions and 0indows Mobile. It contains infor$ationand settin#s for all the hardware operatin# syste$ software $ost non6operatin# syste$and settin#s for all the hardware operatin# syste$ software $ost non6operatin# syste$software users preferences of the &C etc. 0hene%er a user $akes chan#es to Control &anelsoftware users preferences of the &C etc. 0hene%er a user $akes chan#es to Control &anelsettin#s file associations syste$ policies or $ost installed software the chan#es are reflectedsettin#s file associations syste$ policies or $ost installed software the chan#es are reflectedand stored in the re#istry. The re#istry also pro%ides a window into the operation of the kerneland stored in the re#istry. The re#istry also pro%ides a window into the operation of the kernele2posin# runti$e infor$ation such as perfor$ance counters and currently acti%e hardware. Thise2posin# runti$e infor$ation such as perfor$ance counters and currently acti%e hardware. Thisuse of re#istry $echanis$ is conceptually si$ilar to the way that 3ysfs and procfs e2poseuse of re#istry $echanis$ is conceptually si$ilar to the way that 3ysfs and procfs e2poserunti$e infor$ation throu#h the file syste$ +traditionally %iewed as a place for per$anentrunti$e infor$ation throu#h the file syste$ +traditionally %iewed as a place for per$anentstora#e, thou#h the infor$ation $ade a%ailable by each of the$ differs tre$endously.stora#e, thou#h the infor$ation $ade a%ailable by each of the$ differs tre$endously.

TheThe Windows registry Windows registry was introduced to tidy up the profusion of per6pro#ra$ INI files that hadwas introduced to tidy up the profusion of per6pro#ra$ INI files that hadpre%iously been used to store confi#uration settin#s for 0indows pro#ra$s.pre%iously been used to store confi#uration settin#s for 0indows pro#ra$s. K9K9 These files tendedThese files tendedto be scattered all o%er the syste$ which $ade the$ difficult to track.to be scattered all o%er the syste$ which $ade the$ difficult to track.



What is the %lue ump #rror.What is the %lue ump #rror. !nswer*!nswer*Windows %lue Screen System umpWindows %lue Screen System ump

You e2perience the infa$ous blue screen of death or stop errors when you boot up your co$puter or while a windows application isYou e2perience the infa$ous blue screen of death or stop errors when you boot up your co$puter or while a windows application isrunnin#.runnin#.

Possible "ausesPossible "auses3top errors are basically application errors that occur when the 0indows kernel detect an error which it can not reco%er. There are $any3top errors are basically application errors that occur when the 0indows kernel detect an error which it can not reco%er. There are $any

factors that would lead to these syste$ han#s or $e$ory du$ps. Typically the co$puter halts and what follows throu#h is a set offactors that would lead to these syste$ han#s or $e$ory du$ps. Typically the co$puter halts and what follows throu#h is a set ofdia#nostic infor$ation displayed on a blue screen. The contents of the &C"s $e$ory could be du$ped to a file for later analysis. 0hendia#nostic infor$ation displayed on a blue screen. The contents of the &C"s $e$ory could be du$ped to a file for later analysis. 0henstop errors occur the only action the user can take is to restart the co$puter and the sa$e proble$ $ay co$e back if the root cause isstop errors occur the only action the user can take is to restart the co$puter and the sa$e proble$ $ay co$e back if the root cause isnot resol%ed.not resol%ed.

The followin# are the causes errors =The followin# are the causes errors =

Software #rrors uring Windows 1perationSoftware #rrors uring Windows 1perationNewly installed software de%ice dri%ers or $odified re#istry settin#s $ay corrupt the syste$ resultin# in a stop error either constantly orNewly installed software de%ice dri%ers or $odified re#istry settin#s $ay corrupt the syste$ resultin# in a stop error either constantly ortri##ered under certain circu$stances.tri##ered under certain circu$stances.

ardware #rrors uring Windows 1perationardware #rrors uring Windows 1peration0hen a hardware de%ice $alfunctions bein# re$o%ed or newly added durin# a windows operation or start up a hardware stop error $ay0hen a hardware de%ice $alfunctions bein# re$o%ed or newly added durin# a windows operation or start up a hardware stop error $ayoccur. This happens when the operatin# syste$ detects a conflict between the hardware and de%ice dri%er or inco$patible hardware andoccur. This happens when the operatin# syste$ detects a conflict between the hardware and de%ice dri%er or inco$patible hardware andincorrect 4ID3 settin#s.incorrect 4ID3 settin#s.

2ntermittent #rrors2ntermittent #rrors)ando$ physical and lo#ical errors such as a defecti%e syste$ $e$ory failed hard disk or o%er6heatin# processor $ay tri##er blue)ando$ physical and lo#ical errors such as a defecti%e syste$ $e$ory failed hard disk or o%er6heatin# processor $ay tri##er bluescreen du$p.screen du$p.

ResolutionResolutionIt is difficult to co$e up with a precise set of instructions for e%ery possible error. Ne%ertheless here are so$e #eneric solutions =It is difficult to co$e up with a precise set of instructions for e%ery possible error. Ne%ertheless here are so$e #eneric solutions =

ealing with Software #rrorsealing with Software #rrorsIf the blue screen occurs after you install a software application or de%ice dri%er it is likely that the software is inco$patible with theIf the blue screen occurs after you install a software application or de%ice dri%er it is likely that the software is inco$patible with thesyste$. To fi2 this error boot into safe $ode fro$ the 0indows 3tartup $enu and re$o%e any unnecessary files and pro#ra$s that $i#htsyste$. To fi2 this error boot into safe $ode fro$ the 0indows 3tartup $enu and re$o%e any unnecessary files and pro#ra$s that $i#htbe causin# the proble$. If you ha%e $odified your re#istry restore all settin#s back either $anually or restore the re#istry fro$ a backupbe causin# the proble$. If you ha%e $odified your re#istry restore all settin#s back either $anually or restore the re#istry fro$ a backuparchi%e. If you are runnin# on 0indows & you can alternati%ely atte$pt to perfor$ a syste$ restore to re%ert all settin#s to a safe point.archi%e. If you are runnin# on 0indows & you can alternati%ely atte$pt to perfor$ a syste$ restore to re%ert all settin#s to a safe point.

ealing with ardware #rrorsealing with ardware #rrors

If operatin# on a faulty hardware causes a blue screen to occur ensure that the hardware is co$patible with your syste$ by readin# upIf operatin# on a faulty hardware causes a blue screen to occur ensure that the hardware is co$patible with your syste$ by readin# upon the hardware and $otherboard $anual. ;irstly try to trouble shoot and eli$inate any faulty hardware. You can also try to install theon the hardware and $otherboard $anual. ;irstly try to trouble shoot and eli$inate any faulty hardware. You can also try to install thelatest fi2es that your hardware and $otherboard $anufacturers pro%ide. If the proble$ persist re$o%e or chan#e the hardware. If youlatest fi2es that your hardware and $otherboard $anufacturers pro%ide. If the proble$ persist re$o%e or chan#e the hardware. If youha%e $ade $odifications to your 4ID3 such as o%erclockin# troubleshoot the 4ID3 error by re%ert the settin#s back to ori#inal %alues orha%e $ade $odifications to your 4ID3 such as o%erclockin# troubleshoot the 4ID3 error by re%ert the settin#s back to ori#inal %alues orset it to default.set it to default.

ealing with 2ntermittent #rrorsealing with 2ntermittent #rrorsIf you ha%e recei%ed error $essa#es or warnin#s that your hardware such as the $e$ory or hard disk $i#ht be defecti%e a co$$onIf you ha%e recei%ed error $essa#es or warnin#s that your hardware such as the $e$ory or hard disk $i#ht be defecti%e a co$$ontechni/ue is to swap in new hardware co$ponents to replace the suspected parts until the faulty part is identified. 3o$e hardwaretechni/ue is to swap in new hardware co$ponents to replace the suspected parts until the faulty part is identified. 3o$e hardwaredia#nostic pro#ra$ $ay also help. At ti$e you $ay need to test your hardware on other workstations to identify the source of thedia#nostic pro#ra$ $ay also help. At ti$e you $ay need to test your hardware on other workstations to identify the source of theproble$. Take note that an o%erheatin# co$puter can cause erratic beha%ior and ulti$ately lead to syste$ failure.proble$. Take note that an o%erheatin# co$puter can cause erratic beha%ior and ulti$ately lead to syste$ failure.



)ead The 3i#ns)ead The 3i#nsIf the blue screen persist you $ay wish to tackle the proble$ directly by readin# the error $essa#e. Dn 0indows &If the blue screen persist you $ay wish to tackle the proble$ directly by readin# the error $essa#e. Dn 0indows &when a stop error occurs the syste$ will reboot itself. To fully study this error $essa#e you ha%e to disable your co$puterwhen a stop error occurs the syste$ will reboot itself. To fully study this error $essa#e you ha%e to disable your co$puterfro$ auto restartin# when this happens.fro$ auto restartin# when this happens.To do this follows these steps=To do this follows these steps=

ClickClick StartStart point to point to SettingsSettings select select "ontrol Panel"ontrol Panel!ouble click on the!ouble click on the SystemSystem iconicon

Click theClick the !dvanced!dvanced tabtab ClickClick SettingsSettings under theunder the Startup !nd RecoveryStartup !nd Recovery sectionsection

ow to ma/e the des/top icons smaller or lager.ow to ma/e the des/top icons smaller or lager.!nswer*!nswer* This is %ery si$ple on you $ain desktop -ust ri#ht click the $ouse button in a blank space then scroll down and clickThis is %ery si$ple on you $ain desktop -ust ri#ht click the $ouse button in a blank space then scroll down and click

properties. You are at the display settin#s $enu on the top bar you will see a tab that reads appearance click on this tab.properties. You are at the display settin#s $enu on the top bar you will see a tab that reads appearance click on this tab.Dnce you are at the appearance tab click the ad%anced button +it should be in the lower ri#ht corner, once you are at theDnce you are at the appearance tab click the ad%anced button +it should be in the lower ri#ht corner, once you are at thead%anced window you will see a scroll down $enu that has desktop displayed click on this and scroll down to icons nowad%anced window you will see a scroll down $enu that has desktop displayed click on this and scroll down to icons nowsi$ply raise the font of the icon size and the icons will beco$e lar#er to raise the font of the te2t there is a bar underneathsi$ply raise the font of the icon size and the icons will beco$e lar#er to raise the font of the te2t there is a bar underneath

that it will list the for$at the te2t is displayed in to the ri#ht of that will be the size you can also bold the te2t with the boldthat it will list the for$at the te2t is displayed in to the ri#ht of that will be the size you can also bold the te2t with the boldbutton on the ri#ht side of this bar.button on the ri#ht side of this bar.

ow to restore Windows 3P in "ommand 4ode.ow to restore Windows 3P in "ommand 4ode.!nswer*!nswer* Click on start button in &ro#ra$$e there is a accessories in this you will #et syste$ tool in syste$ tool there is syste$Click on start button in &ro#ra$$e there is a accessories in this you will #et syste$ tool in syste$ tool there is syste$

restore point set it.restore point set it.

Or Or

4oot to safe $ode with co$$and pro$pt.4oot to safe $ode with co$$and pro$pt.Type c=windowssyste$Erestorerstrui.e2eType c=windowssyste$Erestorerstrui.e2e

;ollow pro$pts.;ollow pro$pts.

ow do you reset the users password give the steps it too/ to get you to the user account.ow do you reset the users password give the steps it too/ to get you to the user account.!nswer*!nswer* If it*s a local account on an & $achine or ::: you can enter control panel and local users icon to reset accounts. Dr enterIf it*s a local account on an & $achine or ::: you can enter control panel and local users icon to reset accounts. Dr enter

)5N fro$ 3tart $enu and type lusr$#r.$sc to open the applet directly. If the account resides on an acti%e directory ser%er)5N fro$ 3tart $enu and type lusr$#r.$sc to open the applet directly. If the account resides on an acti%e directory ser%eren%iron$ent then you will need to open the A!5C. You can do this by either drillin# down to it fro$ the ad$inistration toolsen%iron$ent then you will need to open the A!5C. You can do this by either drillin# down to it fro$ the ad$inistration tools$enu off the start $enu or %ia control panel or by #oin# to )5N fro$ 3TA)T $enu and enterin# !3A.$enu off the start $enu or %ia control panel or by #oin# to )5N fro$ 3TA)T $enu and enterin# !3A.



What is the difference between 4S 1utloo/ and 4S 1utloo/ #5press. ow we willWhat is the difference between 4S 1utloo/ and 4S 1utloo/ #5press. ow we will

troubleshoot outloo/. ow we will configure ldap on outloo/.troubleshoot outloo/. ow we will configure ldap on outloo/.!nswer*!nswer* Dutlook 2press is a &D&E6 and IMA&6co$patible $ail client with a built6in newsreader. It is a%ailable with InternetDutlook 2press is a &D&E6 and IMA&6co$patible $ail client with a built6in newsreader. It is a%ailable with Internet

2plorer for 0indows or as a stand6alone client.2plorer for 0indows or as a stand6alone client.

Dutlook is also an e$ail client but unlike Dutlook 2press it is also a personal infor$ation $ana#er. 0e can use itDutlook is also an e$ail client but unlike Dutlook 2press it is also a personal infor$ation $ana#er. 0e can use itfor %iewin# and $aintainin# calendars or#anizin# contacts and $ana#in# tasks. 0hen we use it with anfor %iewin# and $aintainin# calendars or#anizin# contacts and $ana#in# tasks. 0hen we use it with an2chan#e ser%er account you can use it for #roup schedulin# and sharin# your contacts and tasks with others.2chan#e ser%er account you can use it for #roup schedulin# and sharin# your contacts and tasks with others.

2press has li$ited ri#hts and use popE whereas outlook use 3MT& and has $ore ri#hts.2press has li$ited ri#hts and use popE whereas outlook use 3MT& and has $ore ri#hts.

Dutlook 2press is a part of Internet 2plorer.Dutlook 2press is a part of Internet 2plorer.

Here are so$e features of outlook that outlook e2press does not ha%e 6Here are so$e features of outlook that outlook e2press does not ha%e 69, Calendar 9, Calendar , 6$ail )ules O ;ilter, 6$ail )ules O ;ilterE, 3chedual TaskE, 3chedual TaskF, &ublic folder.F, &ublic folder.

"onfiguration Steps of &!P on 1utloo/"onfiguration Steps of &!P on 1utloo/ 66open your outlook 6 #o to Tool 6 #o to 6$ail account 6 click on 6 $ail account than 6$ail account pro$pt willopen your outlook 6 #o to Tool 6 #o to 6$ail account 6 click on 6 $ail account than 6$ail account pro$pt willbe open 6 #o to directory 6 click check bo2 of Add a new directory or Address 4ook 6 click ne2t 6 here you canbe open 6 #o to directory 6 click check bo2 of Add a new directory or Address 4ook 6 click ne2t 6 here you canconfi#ure L!A& 3er%ice on your Dutlook.confi#ure L!A& 3er%ice on your Dutlook.

+roubleshoot+roubleshoot You can troubleshoot outlook by take Help on Dutlook task bar.You can troubleshoot outlook by take Help on Dutlook task bar.

What is the core files re0uired to boot Windows 3P.What is the core files re0uired to boot Windows 3P.!nswer*!nswer*

ntldr boot.ini bootsect.dos ntdetect.co$ ntbootdd.sys ntoskrnl.e2e hal.dll syste$ de%ice dri%ers +s.sys,ntldr boot.ini bootsect.dos ntdetect.co$ ntbootdd.sys ntoskrnl.e2e hal.dll syste$ de%ice dri%ers +s.sys,



What is the difference between windows 3P and windows 6777.What is the difference between windows 3P and windows 6777.

Win 3P8 has drivers that 9recognie9 hardware8 easier and faster8 with system set upWin 3P8 has drivers that 9recognie9 hardware8 easier and faster8 with system set up3P is considerably faster and has a better :2 2t also supports added features such as built in cd writing support;3P is considerably faster and has a better :2 2t also supports added features such as built in cd writing support;system restore; and better networ/ing featuressystem restore; and better networ/ing features

<eature<eature Win-3PWin-3P Win - 6777Win - 6777

)elease)elease ::9::9 ::::::

E'BF bitE'BF bit E'BF bitE'BF bit E bitE bit

built6in C! writer supportbuilt6in C! writer support YesYes NoNo

)e$ote !esktop Connection Internet)e$ote !esktop Connection InternetConnection ;irewall ;ast 5ser 3witchin#Connection ;irewall ;ast 5ser 3witchin#

0indows Media &layer and 0indows0indows Media &layer and 0indows

Messen#erMessen#er

YesYes NoNo

;ile sys support;ile sys support ;AT9BENT;3H&;3;AT9BENT;3H&;3+Hi#h6&erfor$ance ;ile+Hi#h6&erfor$ance ;ile3yste$,3yste$,

;AT9BENT;3;AT9BENT;3

NTNT G.9G.9 G.:G.:



ow would you create an email account for a user already in !.ow would you create an email account for a user already in !.!nswer*!nswer* Dpen Microsoft Dutlook if you are usin# office ::: and click on Tools tab. 7o to $ail Accounts. There you canDpen Microsoft Dutlook if you are usin# office ::: and click on Tools tab. 7o to $ail Accounts. There you can

find two options like $ail and !irectory. Click on Add a new Account and click ne2t. If you are usin# 2chan#efind two options like $ail and !irectory. Click on Add a new Account and click ne2t. If you are usin# 2chan#e

Or Or

Dpen Microsoft Dutlook if you are usin# office ::: and click on Tools tab. 7o to $ail Accounts. There you canDpen Microsoft Dutlook if you are usin# office ::: and click on Tools tab. 7o to $ail Accounts. There you canfind two options like $ail and !irectory. Click on Add a new Account and click ne2t. If you are usin# 2chan#efind two options like $ail and !irectory. Click on Add a new Account and click ne2t. If you are usin# 2chan#e3er%er then click o%er there this depends on that particular Dr#anization. Accordin# to their setup you ha%e to3er%er then click o%er there this depends on that particular Dr#anization. Accordin# to their setup you ha%e tochoose. And if you are usin# &D&E ser%er then ne2t popup will co$e alon# with your na$e e$ailaddress &D&Echoose. And if you are usin# &D&E ser%er then ne2t popup will co$e alon# with your na$e e$ailaddress &D&Eand 3MT& I& address &assword etc. and after that click on Ne2t and finish it.and 3MT& I& address &assword etc. and after that click on Ne2t and finish it.

ow will you install 1perating System in more than =7 P" at a time when the all Pcsow will you install 1perating System in more than =7 P" at a time when the all Pcs

having same configuration.having same configuration.!nswer*!nswer*

it is %ery si$ple. -ust install the D3 and all the dri%ers in one syste$ and $ake a #host i$a#e usin# norton #host andit is %ery si$ple. -ust install the D3 and all the dri%ers in one syste$ and $ake a #host i$a#e usin# norton #host andrestore it in re$ainin# F syste$s. )estorin# a #host takes G6B $ins while os and dri%ers will take $ore than onerestore it in re$ainin# F syste$s. )estorin# a #host takes G6B $ins while os and dri%ers will take $ore than onehour for each.hour for each.

What is bootloader.What is bootloader.!nswer*!nswer* 4ootloader is called Master 4oot )ecord +M4), where our D3 is loaded.4ootloader is called Master 4oot )ecord +M4), where our D3 is loaded.

What is &!P Server.What is &!P Server.!nswer*!nswer*

L!A& Li#htwei#ht !irectory Access &rotocol is an Internet protocol that e$ail and other pro#ra$s use to look upL!A& Li#htwei#ht !irectory Access &rotocol is an Internet protocol that e$ail and other pro#ra$s use to look upinfor$ation fro$ a ser%er.infor$ation fro$ a ser%er.



What is the technical difference between es/top Support > elp es/.What is the technical difference between es/top Support > elp es/.!nswer*!nswer*

The difference between desktop support and helpdesk are the followin#=The difference between desktop support and helpdesk are the followin#=

9. !esktop support is the one doin# the troubleshootin# on hand.9. !esktop support is the one doin# the troubleshootin# on hand.

. Helpdesk support is the one recei%in# the call and troubleshoots it re$otely. Helpdesk support is the one recei%in# the call and troubleshoots it re$otely

What is the difference between server 1S and des/top 1S.What is the difference between server 1S and des/top 1S.!nswer*!nswer* 0ith ser%er D3 we can $ana#e desktop D3. 3er%er Ds is hi#her %ersion of !esktop D3.0ith ser%er D3 we can $ana#e desktop D3. 3er%er Ds is hi#her %ersion of !esktop D3.

ow can i tell if the print spool in running and where is it located. where does it storeow can i tell if the print spool in running and where is it located. where does it storespooled print jobs.spooled print jobs.

!nswer*!nswer* 7o to start button and run pro$pt and type ser%ices.$sc and open window and now #o to printer spooler ser%ices7o to start button and run pro$pt and type ser%ices.$sc and open window and now #o to printer spooler ser%ices

you can stop and start this ser%ice okyou can stop and start this ser%ice ok

1r 1r The &rint spool 3er%ice appears in 3er%ices. 7o to Ad$inistrati%e tools then chooseThe &rint spool 3er%ice appears in 3er%ices. 7o to Ad$inistrati%e tools then choose

3er%ices. 3croll down to &rint 3pooler and look at the status. The files are stored in3er%ices. 3croll down to &rint 3pooler and look at the status. The files are stored in

c=windowssyste$Espoolprintersc=windowssyste$Espoolprinters

ow do you install a pre e5isting printer on users des/top.ow do you install a pre e5isting printer on users des/top.!nswer*!nswer*

7o to control panel and then #o to add hardware wizard after that read all the options carefully. 0hen syste$7o to control panel and then #o to add hardware wizard after that read all the options carefully. 0hen syste$re/uires software for that insert the software C! otherwise syste$ will install auto$atically. )estart the syste$re/uires software for that insert the software C! otherwise syste$ will install auto$atically. )estart the syste$

:ser has a home folder setup in ! when he logs in it maps the : drive which point to the:ser has a home folder setup in ! when he logs in it maps the : drive which point to theshare on the server he accidentally deleted it what is the fastest way to get it bac/ from ashare on the server he accidentally deleted it what is the fastest way to get it bac/ from acommand line.command line.

!nswer*!nswer* net use u= 'ho$enet use u= 'ho$e



2f you have client in a different location and want to access that client from server; what is2f you have client in a different location and want to access that client from server; what isthe best way to access that client from server.the best way to access that client from server.

!nswer*!nswer*You can find the client in Acti%e !irectory and use re$ote desktop fro$ there or you can click start then run andYou can find the client in Acti%e !irectory and use re$ote desktop fro$ there or you can click start then run andtype the co$$and $stsc which opens the re$ote desktop pro#ra$ type in the co$puter na$e or I&type the co$$and $stsc which opens the re$ote desktop pro#ra$ type in the co$puter na$e or I&address you want to connect too and lo# in.address you want to connect too and lo# in.

Or Or The best way I think so is to take re$ote connections by M3T3C or otherwise you can also use the softwareThe best way I think so is to take re$ote connections by M3T3C or otherwise you can also use the software!AM0A) which allows yourself and the client to use $achine one at the sa$e ti$e i.e si$ultanously.!AM0A) which allows yourself and the client to use $achine one at the sa$e ti$e i.e si$ultanously.

What will you do if you are unable to view deleted files in recycle bin (Win3P).What will you do if you are unable to view deleted files in recycle bin (Win3P).!nswer*!nswer*

)i#ht click on )ecycle 4in and click on &roperties then uncheck the option !o not $o%e files to )ecycle 4in.......@)i#ht click on )ecycle 4in and click on &roperties then uncheck the option !o not $o%e files to )ecycle 4in.......@

4y selectin# this option the deleted files will not be per$anently deleted fro$ the syste$. Dnly then the ne2t4y selectin# this option the deleted files will not be per$anently deleted fro$ the syste$. Dnly then the ne2tdeleted files could be %iewed in the )ecycle 4indeleted files could be %iewed in the )ecycle 4in

?ou are re0uired to install a new printer on the Print Server what are your steps. ?ou are re0uired to install a new printer on the Print Server what are your steps.Remember this will be a shared printer.Remember this will be a shared printer.

!nswer*!nswer* If you want to set up a network printerIf you want to set up a network printer Start @ Settings @ Printers @add printerStart @ Settings @ Printers @add printer after that you can confi#ure itafter that you can confi#ure itto your own preference.to your own preference.

:ser sent a job but it is stuc/ in the local cue how can you delete it. name a couple ways:ser sent a job but it is stuc/ in the local cue how can you delete it. name a couple ways

!nswer*!nswer*Click on the printer icon in the taskbar located at the botto$ ri#ht hand corner and you will be able to delete itClick on the printer icon in the taskbar located at the botto$ ri#ht hand corner and you will be able to delete itrestartrestart



What does !P2P! stand for.What does !P2P! stand for.!nswer*!nswer*

A&I&A 6 Auto$atic &ri%ate I& addressin#. A&I&A 6 Auto$atic &ri%ate I& addressin#.

This is a dyna$ic ser%ice +I $entioned here dyna$ic $eans you ha%e not need to start O stop this ser%iceThis is a dyna$ic ser%ice +I $entioned here dyna$ic $eans you ha%e not need to start O stop this ser%iceco$puter will auto$atically started this ser%ice when !HC& is down O stop this ser%ice when !HC& is up, thatco$puter will auto$atically started this ser%ice when !HC& is down O stop this ser%ice when !HC& is up, that

$eans this ser%ice is related with !HC&.$eans this ser%ice is related with !HC&.

A&I&A assi#n pri%ate I& address fro$ 9B.GF.:.9 to 9B.GF.GG.GF. A&I&A assi#n pri%ate I& address fro$ 9B.GF.:.9 to 9B.GF.GG.GF.

A&I&A also check presence !HC& ser%er e%ery G $inutes + accordin# to Microsoft , A&I&A also check presence !HC& ser%er e%ery G $inutes + accordin# to Microsoft ,

What will you do if you have a virus that loaded several processes every time you stop theWhat will you do if you have a virus that loaded several processes every time you stop theprocess it restarts itself you tried going into safe mode but it does the same thingyouprocess it restarts itself you tried going into safe mode but it does the same thingyoufound the && files associated with it.found the && files associated with it.

!nswer*!nswer*

Check the default ho$e pa#e settin# under options tab. )eset it to a known #ood ho$e pa#e +ie= M3N 7oo#leCheck the default ho$e pa#e settin# under options tab. )eset it to a known #ood ho$e pa#e +ie= M3N 7oo#leetc., and run full antispyare scans. I"d reco$$end a freebie such as adaware se or spybot sOd.etc., and run full antispyare scans. I"d reco$$end a freebie such as adaware se or spybot sOd.

What is 24!P. ow does it wor/.What is 24!P. ow does it wor/.!nswer*!nswer*

IMA& stands for ?Internet Messa#e ACC33 &rotocol@. IMA& store your Dffline O Dnline $ails on IMA& ser%erIMA& stands for ?Internet Messa#e ACC33 &rotocol@. IMA& store your Dffline O Dnline $ails on IMA& ser%erfro$ your 0orksatation. You not need to transfer your $ails to your ser%er. IMA&F this is latest %ersion of IMA&.fro$ your 0orksatation. You not need to transfer your $ails to your ser%er. IMA&F this is latest %ersion of IMA&.IMA& 6 this ser%ice help you to access your $ail which is stored in ser%er.IMA& 6 this ser%ice help you to access your $ail which is stored in ser%er.IMA& sync your stored +in 3er%er,Mail with your outlook.IMA& sync your stored +in 3er%er,Mail with your outlook.



andling ifficult Situations

!ifficult situations are unpredictable and can occur at any ti$e. The followin#factors could $ake inter%iews difficult=

( $barrassin# $o$ents.

( Harassin# $o$ents.

#mbarrassing moments

You could respond to e$barrassin# $o$ents in any of the followin# ways=

I#nore the $ishap and carry on with the inter%iew.

)e$e$ber to keep your cool and be as positi%e and confident as possible.



andling ifficult Situations

Harassin# $o$ents

You $ay respond to harass$ent in any of the followin# ways=

Tactfully steer the con%ersation away by chan#in# the topic.

I#nore the re$ark'#esture and continue the inter%iew.

Confront the inter%iewer in a polite and $ature $anner.

Ter$inate the inter%iew ri#ht away.



6sking Questions of the interviewer6sking Questions of the interviewer

Askin# /uestions is a key part of the inter%iew process. It is an Askin# /uestions is a key part of the inter%iew process. It is an

opportunity to set yourself apart fro$ the other inter%ieweesopportunity to set yourself apart fro$ the other inter%iewees

Ask /uestions that show you ha%e thou#ht about a lon# ter$ career Ask /uestions that show you ha%e thou#ht about a lon# ter$ careerwith the co$panywith the co$pany

culture and possible career pathsculture and possible career paths

Ask <uestions that show you ha%e done your research on the co$pany Ask <uestions that show you ha%e done your research on the co$pany the effects of an upco$in# $er#er ac/uisition or e2pansionthe effects of an upco$in# $er#er ac/uisition or e2pansion



Thank the inter%iewer for his or her ti$eThank the inter%iewer for his or her ti$e

Thank you or I would like to thank you at the be#innin# of theThank you or I would like to thank you at the be#innin# of theletter.letter.

Inte#rate an opportunity for continuin# co$$unication with theInte#rate an opportunity for continuin# co$$unication with the

inter%iewer and'or the e$ployer.inter%iewer and'or the e$ployer. I would be willin# to discuss $y interest a#ain with you at yourI would be willin# to discuss $y interest a#ain with you at your

con%enience.con%enience.



Thought Thought for the 1a$for the 1a$

efore ever$thing else. :Getting ;ea"$<efore ever$thing else. :Getting ;ea"$<is the secret of Success%is the secret of Success%

Henry FordHenry Ford

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