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Installing and Upgrading Cisco Unified Communications Manager. Getting Started with Cisco Unified Communications Manager. Outline. Cisco Unified Communications Manager Installation and Upgrade Cisco Unified Communications Manager Basic Installation - PowerPoint PPT Presentation
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© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-1
Getting Started with Cisco Unified Communications Manager
Installing and Upgrading Cisco Unified Communications Manager
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-2
Outline
Cisco Unified Communications Manager Installation and Upgrade
Cisco Unified Communications Manager Basic Installation
Cisco Unified Communications Manager Upgrade During Install
Cisco Unified Communications Manager Windows Upgrade
Cisco Unified Communications Manager Upgrade
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-3
Cisco Unified Communications Manager Installation and Upgrade
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-4
Release 3.X
Release 4.X
Release 5.X
Releases and Upgrade Paths
Windows-based
4.2(3)
3.3(5)
4.1(3)
Windows Server 2000
4.0(2a)
Windows Server 2000
2005 2006
5.0(4)
Cisco Unified Communications Manager Upgrade Path
5.1(1)
Release 6.X 6.0(1)
Appliance
Appliance-based
2007
4.3(1)
Appliance
Windows Server 2003
4.2(1)
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-5
Cisco Unified Communications Manager Installation and Upgrade Options
Option Description
Basic install Install operating system and Cisco Unified Communications
Manager application software from bootable DVD.
Upgrade during install
Basic install from bootable DVD; upgrade patches are installed from FTP, SFTP, or local DVD.
Windows upgrade
Upgrade from supported 4.x release. Existing database is dumped to file server using the Data Migration Assistant tool. Cisco Unified CM Release 6.x is installed from bootable DVD, and data previously exported by DMA are imported into Cisco
Unified CM Release 6.x database.
5.x or higher upgrade
Upgrade from 5.1(x) release or higher can be done from the platform administration page using FTP or local DVD. Cisco
Unified CM software is updated; no installation from bootable DVD is required.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-6
Software Sources
From DVD
– The operating system and Cisco Unified Communications Manager application are copied from the Installation DVD. Configuration information is prompted immediately before the operating system and application installation.
Pre-Installed
– The operating system and Cisco Unified Communications Manager application are preloaded at the Cisco factory and shipped. Configuration information is prompted when the system is powered on.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-7
Installation Disc
One installation DVD includes: Operating system
Three products or product suites
– Cisco Unified Communications Manager
– Cisco Unity Connection
– Cisco Unified Communications Manager, Business Edition
Hardware configuration is part of install process
Note: All other discussion following this point assumes that the first option “Cisco Unified Communications Manager” is selected.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-8
Hardware Configuration
Hardware configuration is integrated with the Cisco Unified Communications Manager installation process. The installation process
checks for correct hardware configuration, unsupported platforms, and minimum hardware requirements.
The installation disc automatically configures the correct BIOS and RAID settings.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-9
Cisco Unified Communications Manager Basic Installation
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-10
Basic Installation
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-11
Important Configuration Information
Field Description
DHCPStatic or dynamic configuration of Server IP, hostname etc.
Options: Yes/No. If “No,” the hostname, IP address, IP mask, and gateway have to be defined manually.
DNS Enabled
If DNS server exists in your network, enter Yes. When DNS is not enabled, only IP addresses have to be used to reach all
network devices in your Cisco Unified Communications network.
First NodeIf “Yes,” the first Cisco Unified Communications Manager node
in the cluster is configured.
NTPWhen enabled, this server will act as a NTP server and provide
time updates to the subsequent nodes in the cluster.
Security Password Servers in the cluster use the security password to
communicate with one another. The password must contain at least six alphanumeric characters.
SMTPThis field specifies the name of the SMTP host that is used for
outbound e-mail. You must fill in this field if you plan to use electronic notification.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-12
Installation Procedures for Basic Install (Using Installation DVD)
Starting the installation.
– Boot the server with the installation DVD.
– Verify the integrity of the DVD if installing from this DVD for the first time.
– Select Cisco Unified Communications Manager.
– Choose to overwrite the hard disk (otherwise installation will abort). Platform Installation Wizard.
– Select No at the Apply Additional Releases window.
– Select No at the Import Windows Data window. Continue with Entering the Basic Install Information window.
– Time Zone, NIC, Network Settings, Certificates, Logins and Passwords, etc. as prompted.
Operating system and application will be installed after all installation information has been entered.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-13
Basic Installation Flow (Installation DVD)
Proceed with
Install
PlatformInstallation
Wizard
ApplyAdditionalReleases
ImportWindows
Data
BasicInstall –
Continue
AutoNegotiation
Config
TimeZoneConfiguration
NIC SpeedAnd Duplex
Configuration
UseDHCP
StaticNetwork
Configuration
DNSClientConfig
ConfigureDNS andDomain
AdministratorLoginConfig
CertificateInformation
PublisherConfig
PublisherAddress and
Security password
NTP ClientConfig
DatabaseAccessSecurityConfig
SMTPHost
Config
ConfigureSMTP Host
Address
ApplicationUser
Config
PlatformConfig
Confirmation
Boots from DVDAt Product
DeploymentSelection –
Select Unified CM
PlatformConfiguration
CompletedOS and Application
Installation Scripts Starts
No
No
No
Yes
Yes
Proceed
Yes
No
No
Yes
Yes
No
Yes
No
Yes
No
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-14
Installation Procedures for Basic Install (Preinstalled)
Boots up from the hard disk (with operating system and application pre-installed).
Enter Pre-existing configuration information.
– Insert USB key with configuration file. Platform Installation Wizard (if no USB configuration file is present).
– Select No at the Apply Additional Releases window.
– Select No at the Import Windows Data window. Continue entering the Basic Install information (if no USB configuration
file).
– Time zone, NIC, network settings, certificates, logins, passwords, etc. Configuration scripts will run after the configuration information has been
collected, and network services will be restarted.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-15
Basic Installation Flow (Preinstalled)
Existing USB
Or Disk with Pre-existing
Config File
PlatformInstallation
Wizard
ApplyAdditionalReleases
ImportWindows
Data
BasicInstall –
Continue
AutoNegotiation
Config
TimeZoneConfig
NIC SpeedAnd Duplex
Config
UseDHCP
StaticNetworkConfig
DNSClientConfig
ConfigureDNS andDomain
AdministratorLoginConfig
CertificateInformation
PublisherConfig
SubscriberAddress and
Security password
NTP ClientConfig
DatabaseAccessSecurityConfig
SMTPHost
Config
ConfigureSMTP Host
Address
ApplicationUser
Config
PlatformConfig
Confirmation
Boots from Hard disk
PlatformConfiguration
CompletedConfiguration Scripts Starts
No
No
No
No
No
No
Yes
Yes Yes
Yes
No
Yes
No
Proceed
Yes
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-16
Cisco Unified Communications Manager Upgrade During Install
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-17
Apply Additional Release
Upgrade During Install option
Is selected when you select Yes at the Apply Additional Release window
Performs a basic install and allows the system to be upgraded to a specific patch level
Obtains upgrade patch from a remote source or local DVD source
Installs multiple patches if desired
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-18
Installation Procedures for Upgrade During Installation
Starting the installation.
– Boot the server with the installation DVD.
– Verify the checksum for the DVD.
– Choose to overwrite the hard disk. Platform Installation Wizard.
– Select Yes at the Apply Additional Releases window. Installation of operating system and application will start.
– When installation has completed, appliance will reboot. After reboot, choose Upgrade Retrieval Mechanism.
– Local: Specified path and file name.
– FTP/SFTP: Configure Network Settings and enter the location and login information for the remote file server.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-19
Installation Procedures for Upgrade During Installation (Cont.)
Upgrade will start.
– When upgrade has completed, appliance will reboot.
After reboot, at the Entering Pre-existing Configuration Information dialog box, insert USB or disc if you have pre-existing configuration information.
Platform Installation Wizard.
– Select No at the Apply Additional Releases window.
– Select No at the Import Windows Data window(if you have no existing Windows DMA data).
Continue entering the Basic Install information if no USB or disc with pre-existing configuration information has been inserted.
– Time zone, NIC, network settings, certificates, logins, passwords, etc.
Configuration scripts will run after the configuration information has been collected, and network services will be restarted.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-20
Upgrade During Installation Flow
Proceed with
Install
PlatformInstallation
Wizard
ApplyAdditionalReleases
Boots from DVDAnd at Product
DeploymentSelection –
Select Unified CM
Yes
Yes
Proceed
Install OS,Application And reboots
UpgradeRetrieval
Mechanism
RemotePatch
Configuration
Local
Remote
AutoNegotiation
Configuration
NIC SpeedAnd Duplex
Configuration
UseDHCP
StaticNetwork
Configuration
DNSClient
Configuration
ConfigureDNS andDomain
No
No
Yes
Yes
No
Yes
Install Upgrade Patch and reboots
RetrieveUpgrade From CDOr DVD
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-21
Upgrade During Installation Flow (Cont.)
USBOr Disk with Pre-existing Config File
PlatformInstallation
Wizard
ApplyAdditionalReleases
ImportWindows
Data
BasicInstall –
Continue
AutoNegotiation
Configuration
TimeZoneConfiguration
NIC SpeedAnd Duplex
Configuration
UseDHCP
StaticNetwork
Configuration
DNSClient
Configuration
ConfigureDNS andDomain
AdministratorLogin
Configuration
CertificateInformation
PublisherConfiguration
SubscriberAddress and
Security password
NTP ClientConfiguration
DatabaseAccessSecurity
Configuration
SMTPHost
Config
ConfigureSMTP Host
Address
ApplicationUser
Configuration
PlatformConfigurationConfirmation
Reboots from Hard disk
PlatformConfiguration
CompletedConfiguration Scripts Starts
No
No
No
No
No
No
Yes
Yes Yes
Yes
No
Yes
No
Proceed
Yes
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-22
Upgrade During Installation (Retrieval Mechanism)
SFTP FTP Local
Choose the mechanism for retrieving the upgrade file
The following windows show the procedure for configuring the network settings before you can retrieve the file for upgrading from a remote source.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-23
Upgrade During Installation(Remote Patch Access Information)
Location and login information for remote file server
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-24
Upgrade During Installation(Patch Location)
Patch directory and patch name (optional) of the local disc that contains the upgrade patches
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-25
Cisco Unified Communications Manager Windows Upgrade
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-26
Installation Procedures for Windows Upgrade
The Cisco Unified CallManager Release 4.x has to be backed up using Cisco BARS.
The Cisco Data Migration Assistant (DMA) is used to export the database content to a file server.
Installation of Cisco Unified Communications Manager Release 6.x.
– Server is booted with the installation DVD.
– The system hard disk needs to be overwritten.
Platform Installation Wizard has to import Windows data.
Installation of operating system and application will start.
After completed installation, the Cisco DMA retrieval mechanism loads the exported 4.x data file from these devices:
– A local path by file name.
– A FTP/SFTP server with given network settings, location, and login.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-27
Cisco Data Migration Assistant
The Cisco Data Migration Assistant (DMA) is a tool for migrating configuration information when upgrading from a Windows-based Cisco Unified Communications Manager release to an appliance-based Cisco Unified Communications Manager release.
Cisco Unified CallManager 4.2(3) Publisher
Cisco Unified CommunicationsManager Release 6.0(1) Publisher
DMA
Cisco Unified CM Release 6.0(1)
installation imports file.
DMA exports TAR file or tape.
Network Share Server
S/FTP
Appliance
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-28
Data Not Exported by Cisco DMA
Custom MOH files
– User must reinstall on all servers after upgrade to Release 6.0(1).
Custom TFTP phone load files and custom background images.
– User must reapply after upgrade to Release 6.0(1).
Files on Cisco Unified Communications Manager subscriber servers.
– Subsequent nodes obtain required information from the first node as part of the Cisco Unified Communications Manger upgrade process.
Cisco Unified Communications Manager Administrator user ID needs to be set during installation.
– There is no longer a default CCMAdministrator user ID in Cisco Unified CM Release 6.x.
User names are migrated, but passwords and pins are not.
– You will define a standard password or pin for all usernames during the upgrade and ask users to change from CCMUser pages.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-29
Windows Upgrade Installation Option
Is selected at the Import Windows Data window
Installs Cisco Unified Communications Manager Release 6.x and imports data from a Cisco Unified CallManager Release 4.x
Obtains Data Migration Assistant (DMA) data file from a remote source or local DVD
Requires install and run DMA on a Cisco Unified CallManager 4.x
Windows Upgrade option
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-30
Cisco Unified Communications Manager Upgrade
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-31
Cisco Unified Communications Manager Release 5.x and 6.x Upgrades
Upgrades from Release 5.x or higher is done from the Cisco Unified Operating System Administration page.
Cisco Unified Communications Manager provides dual partitions.
– Holds two copies of the Cisco Unified Communications Manager software and database (active and inactive partitions).
Upgrade Process.
– Perform a backup using Disaster Recovery System (DRS).
– Start the installation of the new version (performed in the background while current version is operating).
– After new version has been installed to inactive partition, reboot, switching to new version.
– Cisco Unified Communications Manager will boot from partition where new version has been installed.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-32
Dual Partitions
Dual partitions each have Unified Communications Manager software and database.
Enables continued operation when you upgrade software.
Upgrade software installs on the inactive partition.
Activates the upgraded software by “switching versions” during reboot.
Current active partition becomes inactive and retains current “old” software until next upgrade.
If versions are switched before next upgrade, you revert to previous version.
System maintains two versions of software (does not apply to Release 4.x upgrades).
Inactive Partition
Active Partition
5.1(1)
6.0(1)
5.1(1)
6.0(1)
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-33
Installation Procedures for Cisco Unified Communications Manager Upgrade
Back up the existing Cisco Unified Communications Manager Release 5.1(1) system using the Cisco Unified Communications Manager Disaster Recovery System (DRS).
Ensure that SFTP/FTP server is available to perform the upgrade remotely or that an upgrade image is available on DVD to perform the upgrade locally.
Log in to the Cisco Unified Operating System Administration page and start the upgrade.
Cisco Unified Communications Manager upgrades can be done without affecting call processing, and server can be rebooted later during a service window after the upgrade.
Install updated license file (if required).
Reboot and switch version on publisher and wait until it is initialized and fully operational.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-34
Upgrade Process on Cisco Unified Communications Manager Platforms 5.x and 6.x
Cisco Unified Operating System Administration allows upgrades from local sources and FTP or SFTP servers.
Cisco Unified Operating System Administration > Software Upgrades > Install/Upgrade
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-35
Summary
Upgrades from versions 3.x, 4.0(2), 5.0(x) to 6.x are not supported.
Cisco Unified Communications Manager basic installation can be performed from bootable DVD or factory pre-installed systems.
Using the Upgrade During Install option saves time when applying service release updates.
The Cisco Unified Communications Manager administrators user ID can be freely chosen. The account CCMAdministrator is no longer mandatory.
Upgrades from version 5.1x to 6.x can be done via Cisco Unified Operating System Administration Software Upgrade.
© 2008 Cisco Systems, Inc. All rights reserved. CIPT1 v6.0—1-36