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Fourth Quarter 2020
Earnings Conference Call
January 21, 2021
2
Note: See non-GAAP reconciliations on pages 10, 11, and 40 through 42.
Fourth Quarter 2020 Highlights
Solid financial results
Strong loan originations
HSA Bank footings of $10.0 billion, an increase of 17.5% year-over-year
Stable net interest income and net interest margin
Favorable credit profile
Strong liquidity, capital, and reserve positions
Positioned for future growth through execution on strategic initiatives
Committed to achieving 8 to 10% expense run rate reduction by 4Q21
Reported results include $42.0 million ($31.2 million after-tax) of strategic initiative charges
Consistent with our mission, we continue to support our customers, communities, and employees through various pandemic related relief programs
Net Income EPS ROACE ROATCE
Reported $60.0 $0.64 7.51% 9.31%
Adjusted $91.2 $0.99 11.54% 14.24%
3
* Floating loan rates reset in 1 month or less; periodic loans reset in greater than 1 month but before final maturity
Note: All loans are shown net of deferred fees (GAAP)
Loans & Deposits ($ in millions, end of period)
Total Loans: +8.0% YOY (+1.7% excl. PPP loans) Total Deposits: +17.2% YOY
$12,830 $13,566 $13,644
$1,354 $1,256
$7,207
$6,932 $6,741
$20,037
$21,852 $21,641
64%
68% 69%73%
67%68%
4Q19 3Q20 4Q20
Consumer Loans
PPP Loans (all commercial)
Commercial Loans
Commercial Loans to Total Loans
Floating and Periodic to Total Loans*
$9,773 $10,417 $10,407
$7,136
$9,528 $9,808$6,416
$6,976 $7,120$23,325
$26,921 $27,335
86%81% 79%
58% 61% 62%
4Q19 3Q20 4Q20
HSA
Transactional
Non Transactional
Loans to Deposits
Transactional & HSAs to Total Deposits
4.83% 3.40% 3.44%
Loan Portfolio Yield:
0.56% 0.19% 0.13%
Deposit Cost:
4
Note: Beginning in 1Q20, segment net interest income was updated to reflect changes in the funds transfer pricing methodology related to allocated capital. Prior periods were restated to reflect the change.
Loans: +10.0% YOY (+6.5% excl. PPP loans) Key Business Metrics
PPNR: 13.8% YOY
Commercial Banking ($ in millions)
$7,420$7,930 $8,064
$439 $404
$3,736
$3,927 $3,861
$344
$324 $320
$11,500
$12,620 $12,649
4.68%
3.24% 3.33%
4Q19 3Q20 4Q20
C&I
PPP (all C&I)
Investor CRE
Private Banking Consumer Loans
Loan Portfolio Yield
*AUM = Assets Under Management AUA = Assets Under Administration
4Q20 3Q20 4Q19
Loan Originations 1,231$ 291$ (99)$
Loan Fundings 825$ 280$ (224)$
Coupon on Fundings 3.79% 0.18% (0.25%)
Deposits 5,957$ (42)$ 1,575$
AUM / AUA* 2,686$ 384$ 382$
Increase / (Decrease)
4Q20 3Q20 4Q19
Net interest income 112.3$ 4.9$ 12.1$
Non-interest income 17.3 4.2 0.9
Operating revenue 129.6$ 9.1$ 13.0$
Operating expenses 48.7 (1.1) (3.2)
Pre-provision net revenue 80.9$ 8.0$ 9.8$
Favorable / (Unfavorable)
5
4Q20 3Q20 4Q19
Net interest income 40.5$ 0.6$ (1.5)$
Interchange revenue 9.7 (0.1) 0.3
Account and other fees 14.4 (3.0) 0.8
Operating revenue 64.6$ (2.5)$ (0.4)$
Operating expenses 34.8 0.0 0.2
Pre-tax net revenue 29.9$ (2.5)$ (0.2)$
Favorable / (Unfavorable)
4Q20 3Q20 4Q19
Core accounts ('000) 2,661 (13) 101
TPA accounts ('000) 292 (2) (122)
Percent of unfunded accounts 5.79% 0.15% 0.00%
Footings per account 3,378$ 201$ 524$
Deposits per account - core 2,517$ 64$ 243$
Investments as % of total footings 28.61% 2.59% 4.21%
New accounts ('000) 107 (19) (19)
PTNR / average account (annualized) 40.44$ (2.66)$ 0.08$
Increase / (Decrease)
HSA Bank ($ in millions)
Total Footings: +17.5% YOY Key Business Metrics
PTNR: (0.7)% YOY $5,822
$6,557 $6,697
$594
$419 $423
$2,071
$2,454 $2,853
$8,487
$9,430
$9,973
4Q19 3Q20 4Q20Linked Investments
Deposits - Third Party Administrator ("TPA")
Deposits - Core
Deposit Cost:
0.20% 0.12% 0.09%
Note: Beginning in 1Q20, segment net interest income was updated to reflect changes in the funds transfer pricing methodology related to allocated capital. Prior periods were restated to reflect the change.
Investments linked to third party administrator (“TPA”) accounts were $129 million, $111 million, and $113 million, for 4Q20, 3Q20, and 4Q19, respectively.
6
PPNR: 14.6% YOY
Loans: +5.3% YOY (-4.7% excl. PPP loans)
Deposits: +13.8% YOY
Key Business Metrics
Community Banking ($ in millions)
Note: Beginning in 1Q20, segment net interest income was updated to reflect changes in the funds transfer pricing methodology related to allocated capital. Prior periods were restated to reflect the change.
$6,863 $6,609 $6,421
$915 $852 $1,674
$1,708 $1,719
$8,537$9,232 $8,992
4.16%3.49% 3.46%
4Q19 3Q20 4Q20
Personal Banking PPP (all Business Banking)Business Banking Loan Portfolio Yield
$9,760 $10,171 $10,623
$2,768$3,779 $3,635
$12,528
$13,950 $14,258
0.66%0.24% 0.16%
4Q19 3Q20 4Q20
Personal Banking Business Banking Deposit Cost
4Q20 3Q20 4Q19
Loan originations - Mortgage & Consumer 623$ (26)$ 62$
Loan originations - Business Banking 76$ (44)$ (45)$
Coupon on fundings 3.15% (0.05%) (0.97%)
Transaction deposits / total deposits 43.57% 0.58% 6.92%
Digitally active households / total households 51.20% (0.08%) 2.13%
Self-service transactions / total transactions 75.57% (0.67%) 4.62%
Assets under Administration 3,900$ 202$ 188$
Increase / (Decrease)
4Q20 3Q20 4Q19
Net interest income 110.4$ 2.2$ 8.3$
Non-interest income 26.3 (2.7) (1.8)
Operating revenue 136.7$ (0.5)$ 6.5$
Operating expenses 99.0 - (1.7)
Pre-provision net revenue 37.7$ (0.5)$ 4.8$
Favorable / (Unfavorable)
7
COVID-19 Commercial Payment Deferrals by Sector
Total commercial deferrals down $96 million or 25% from September 30, and now represent 2.1% of the portfolio
Deferrals in other commercial sectors dropped from 1.6% at September 30 to 1.3%
Loans with Payment Deferrals in our Most Impacted Sectors Declined 31%
($ in millions)
Portfolio
Payment
Deferrals
% of
Portfolio Portfolio
Payment
Deferrals
% of
Portfolio
Most Impacted Sectors:
Restaurants 176$ 28$ 15.7% 150$ 11$ 7.4%
Hotel / Motel 127 28 21.8% 123 45 36.7%
Travel & Leisure 349 90 25.9% 337 63 18.6%
Oil and Gas 108 - 0.0% 77 - 0.2%
Retail 902 47 5.2% 835 19 2.3%
Transportation 357 15 4.1% 331 5 1.6%
Construction 380 2 0.6% 331 2 0.5%
Sub-Total - Most Impacted 2,400$ 209$ 8.7% 2,183$ 145$ 6.6%
All Other Sectors 11,195$ 178$ 1.6% 11,478$ 146$ 1.3%
Total Commercial Portfolio 13,595$ 387$ 2.8% 13,661$ 291$ 2.1%
As of 9/30/2020 As of 12/31/2020
Note: Balances above exclude deferred fees and premiums/discounts.
8
Payment Deferrals by Loan Segment
CARES Act / Interagency Statement deferrals are included in the above amounts and declined 29% from
September 30 ($201 million at December 31 and $283 million at September 30)
Deferrals Have Declined 35% to $315 million (1.6% of the Portfolio)
($ in millions)
Line of Business Portfolio
Payment
Deferrals
% of
Portfolio Portfolio
Payment
Deferrals
% of
Portfolio
Sponsor & Specialty ¹ 2,115$ 49$ 2.3% 2,267$ 38$ 1.7%
Middle Market ¹ 2,734 118 4.3% 2,745 90 3.3%
Asset Based Lending ¹ 886 12 1.3% 881 - 0.0%
Leveraged 1,439 55 3.8% 1,401 60 4.3%
Commercial Real Estate 3,938 78 2.0% 3,871 55 1.4%
Private Banking 201 1 0.6% 208 - 0.0%
Equipment Finance 598 17 2.8% 602 28 4.6%
Business Banking 1,683 57 3.4% 1,685 20 1.2%
Total - Commercial 13,595$ 387$ 2.8% 13,661$ 291$ 2.1%
Residential 4,853$ 83$ 1.7% 4,749$ 21$ 0.4%
Home Equity 1,852$ 12$ 0.6% 1,787$ 3$ 0.2%
Total Consumer 6,705$ 94$ 1.4% 6,536$ 24$ 0.4%
Total Bank ² 20,300$ 482$ 2.4% 20,197$ 315$ 1.6%
¹ Leveraged loans broken out separately
² Excludes PPP and Personal Lending loans, premiums/discounts, and deferred fees
As of 9/30/2020 As of 12/31/2020
9
*Represents the estimated common equity tier 1 (“CET1”) ratio for the current period inclusive of CECL regulatory capital transition provisions.
**See non-GAAP reconciliation on pages 40 through 42.
Average Balance Sheet ($ in millions)
Summary Average Balance Sheet 4Q20 Highlights
Average securities increased 1.8% LQ and 7.2% YOY
Average loans decreased 0.6% LQ and increased 9.7% YOY; PPP average loans totaled $1.328 million in Q4, for an adjusted loan decrease of 0.6% LQ and growth of 3.0% YOY
Average deposits increased 1.0% LQ and 16.5% YOY
Transactional deposits increased 1.0% LQ and 36.6% YOY
HSA deposits increased $693 million or 11.0% YOY
Loan-to-deposit ratio improved to 79.2%
Strong liquidity resulted in a $289 million LQ reduction in borrowings and a borrowings-to-assets ratio of 5.2%
Capital ratios remain strong with CET1 in excess of well capitalized
Tangible common equity of $2.5 billion; Tier 1 risk-based capital of $2.7 billion
Tangible book value per common share increased 3.1% YOY
4Q20 3Q20 4Q19
Securities 8,923$ 160$ 599$
Commercial loans 14,901 34 2,266
Consumer loans 6,828 (176) (346)
Total loans 21,729$ (142)$ 1,920$
Transactional Deposits 9,684$ 95$ 2,595$
HSA Deposits 7,013 59 693
All Other Deposits 10,519 122 568
Total Deposits 27,216$ 276$ 3,855$
Borrowings 1,955$ (289)$ (1,418)$
Common equity 3,094$ 34$ 42$
(At end of period)
Key Ratios:
Loans / total deposits 79.2% 200 bps 670 bps
Transactional & HSAs / total deposits 61.9% 60 bps 380 bps
Common Equity Tier 1 * 11.35% 12 bps (21 bps)
Tangible common equity ** 7.90% 15 bps (49 bps)
Tangible book value/common share** 28.04$ 0.18$ 0.84$
Favorable / (Unfavorable)
Increase / (Decrease)
10
WBS 4Q20 Net Income | GAAP to Adjusted ($ in millions)
Pre-Tax
After
Tax EPS
Reported (GAAP) 75.2$ 60.0$ 0.64$
Severance 17.9 13.2 0.15
Facilities Optimization 14.5 10.7 0.12
Project Costs 5.5 4.0 0.04
Debt Prepayment Costs 4.1 3.3 0.04
Adjusted (non-GAAP) 117.2$ 91.2$ 0.99$
4Q20 Reconciliation
Strategic initiative adjustments:
$42.0 million of pre-tax income
$31.2 million of after tax income
EPS of $0.35 per share
11
* 3Q20 results adjusted for a one-time expense of $4.8 million.
** See non-GAAP reconciliation on pages 40 through 42.
Income Statement | Reported to Adjusted ($ in millions, except EPS)
Key Observations Reported to Adjusted Income Statement
$88.7 million adjusted income available to common shareholders, $0.99 diluted earnings per share
Linked quarter:
Net interest income up 0.6% as a result of lower funding rates
Non-interest income up 2.2% driven by higher direct investment income and loan related fees partially offset by lower HSA fee income and mortgage banking activities
Non-interest expense up 1.1%
Provision for credit losses of $(1.0) million, down from $23.8 million in Q3, results in a coverage ratio of 1.76% excluding PPP loans
Year-over-year:
Net interest income down 4.6% as a result of lower market rates partially offset by growth in earning assets
Non-interest income up 8.3% driven by higher direct investment income, mortgage banking activities, and HSA fee income partially offset by lower deposit service fees
Non-interest expense up 0.9%
Reported Adjusted
4Q20 Adj's 4Q20 3Q20* 4Q19
Net interest income 216.9$ 3.7$ 220.6$ 1.3$ (10.7)$
Non-interest income 76.8 - 76.8 1.7 5.9
Total revenue 293.7$ 3.7$ 297.4$ 3.0$ (4.8)$
Non-interest expense 219.5 (38.3) 181.2 (2.0) (1.5)
Pre-provision net revenue 74.2$ 42.0$ 116.2$ 1.0$ (6.2)$
Provision for credit losses (1.0) - (1.0) 23.8 7.0
Pre-tax income 75.2$ 42.0$ 117.2$ 24.8$ 0.8$
Income tax expense 15.1 10.8 25.9$ (6.4)$ 0.1$
Reported net income 60.0$ 31.2$ 91.2$ 18.3$ 0.7$
Income available to common 57.7$ 31.0$ 88.7$ 21.8$ 0.6$
Diluted earnings per share 0.64$ 0.35$ 0.99$ 0.24$ 0.03$
Net interest margin 2.83% 0.05% 2.88% (0 bps) (39 bps)
Efficiency ratio** 60.27% - 60.27% (28 bps) (175 bps)
Tax rate 20.1% 2.0% 22.1% (100 bps) 20 bps
Favorable / (Unfavorable)
12
Coverage %1
1.60%
1.33%
1.75%
4Q Provision $(1)
1.80%
3Q Provision $23
1 CECL coverage ratio at 12/31/2020 and 9/30/2020 excludes $1.3 and $1.4 billion of PPP loans, respectively.
Quarterly Provision ($ in millions)
Allowance for Loan Losses
$359 $(11) $0 $23 $370 $(9) $0 $(1) $359
6/30/2020 3Q NetCharge-offs
Flat LoanBalances
3Q Macro/Credit
9/30/2020 4Q NetCharge-offs
Flat LoanBalances
4Q Macro/Credit
12/31/2020
1.75% 1.80% 1.76%
3Q Assumptions 4Q Assumptions 4Q vs 3Q
2020 2021 2022 2020 2021 2022 2020 2021 2022
Avg Unemployment 9.0% 8.8% 6.6% 8.2% 7.4% 6.2% -0.8% -1.4% -0.4%
EOP Unemployment 9.5% 8.1% 5.7% 7.2% 7.2% 5.6% -2.3% -0.9% -0.1%
Real GDP Growth% -4.9% 2.6% 5.2% -3.6% 4.1% 4.7% 1.3% 1.5% -0.5%
13
$334
$451$481
2.60%
3.32%3.52%
4Q19 3Q20 4Q20
Commercial Classified Loans % of Total Commercial Loans
Key Asset Quality Metrics ($ in millions)
Net Charge-Offs Nonperforming Loans, OREO, NPL Ratio
Allowance for Credit Losses on Loans and Leases Commercial Classified Loans
$151
$163$168
$157 $167
$170
0.75% 0.74%
0.78%
4Q19 3Q20 4Q20
Nonperforming Loans OREO/Repossessed NPL Ratio
$4.8 $11.5 $8.3
$1.3
$1.1
$6.1
$11.5
$9.4
0.12%
0.21% 0.17%
4Q19 3Q20 4Q20
Commercial Consumer Net Charge-off Ratio
$209
$370 $359
1.69% 1.66%
1.04%
1.80% 1.76%
4Q19 3Q20 4Q20
Allowance for Credit Losses on Loans & Leases
Allowance for Credit Losses on Loans & Leases Coverage
Allowance Coverage excluding PPP Loans
1 Commercial classified loans as a % of total commercial loans at 12/31/2020 and 9/30/2020 excludes $1.3 and $1.4 billion of PPP loans, respectively.
1
14
Key Liquidity Metrics ($ in millions)
Diverse Deposit Gathering Capabilities Additional Secured Borrowing Capacity
Wide array of sources provide a strong base for loan growth
Total deposit growth of $414 million in 4Q20, resulting in a 79.2% loan to deposit ratio
Secured borrowing capacity remains robust
Federal Reserve PPP Liquidity Facility remains fully available
$6,416 $6,976 $7,120
$9,948$10,303 $10,841
$6,961$9,642
$9,374
$23,325
$26,921 $27,335
4Q19 3Q20 4Q20
HSA Deposits Retail Deposits
Commercial Deposits Total Loans
$2,938$4,506 $4,690
$932
$2,690 $2,583$5,175
$4,538 $4,789$9,045
$11,734 $12,062
4Q19 3Q20 4Q20
FHLB Federal Reserve Unencumbered Securities
Note: Borrowing capacity includes PPP loans that could be pledged to the PPP Liquidity Facility.
15
Capital Levels
*Preliminary and represents the estimated ratios for the current period inclusive of CECL regulatory capital transition provisions.
At Dec 31, At Sept 30, At Dec 31, Well
2020* 2020 2019 Capitalized
Common Equity Tier 1 Risk-Based Capital 11.35% 11.23% 11.56% 6.5%
Tangible Common Equity 7.90% 7.75% 8.39% N/A
Tangible Equity 8.35% 8.19% 8.88% N/A
Tier 1 Leverage 8.32% 8.24% 8.96% 5.0%
Tier 1 Risk-Based Capital 11.99% 11.88% 12.22% 8.0%
Total Risk-Based Capital 13.59% 13.47% 13.55% 10.0%
Excess Over
At Dec 31, 2020* Well
($ in millions) Capital* Capitalized*
Common Equity Tier 1 Risk-Based Capital 2,543 $ 1,086 $
Tier 1 Leverage 2,688 $ 1,073 $
Tier 1 Risk-Based Capital 2,688 $ 895 $
Total Risk-Based Capital 3,046 $ 804 $
16
Expand Commercial Banking
Aggressively Grow HSA Bank
Strengthen Community Banking
Specialized C&I business to complement Sponsor and Commercial Real Estate
Enhance distribution channels and maximize customer value
Focus on core markets and enhance digital channels
Supported by an Efficient and Scalable Operating Model
More customer-oriented ● Deeper expertise ● Collaborative culture
Simpler & more efficient ● Faster, more agile ● Strong risk management
Diverse, equitable and inclusive workplace ● Responsible corporate citizen
Strategic Focus for Future Growth
Working Together to Achieve our Mission
To help individuals, families and businesses achieve their financial goals
Positioned as a Leading Regional Bank in the Northeast
Delivering top-quartile performance in customer satisfaction, employee engagement
and shareholder value
Note: Estimates and other statements regarding future expense savings are forward-looking information. See page 43 for more information.
17
Significant Progress on our Initiatives
In December, we
announced the
consolidation of 27
banking centers that will
drive $15 million in
annual run rate savings
beginning in 3Q21
Organizational actions
are underway and will
begin delivering benefits
in 2Q21
Increased discipline
around third party
spend, redesigning
processes
Savings delivered
throughout 2021
Banking Center Consolidation /
Other Real Estate
Simplify the Organization
Process Optimization & Ancillary Spend
Reduction
Growth drivers expected to deliver incremental revenue lift
Efficiency opportunities with anticipated run rate expense reduction of 8 - 10% of
core non-interest expense
We have made significant progress on our targets and remain committed to our stated objectives
Note: Estimates and other statements regarding future expense savings are forward-looking information. See page 43 for more information.
18
2021 Strategic Expense Initiatives ($ in millions)
Targeting 8 - 10% net reduction by 4Q21 through rationalizing our banking center network,
consolidating corporate facilities, organizational actions, process optimization, and ancillary spend
reduction
We continue to make strategic investments in the business to drive incremental revenue and
digital capabilities
In total, the components of our strategic expense initiatives translate to ~$56 million in
annualized run rate benefit
4Q21 Expense Walk Components of $18 Million 4Q21 Run Rate Savings
Banking Center / Other Real Estate
Organizational Actions
Process Optimization & Ancillary Spend
~25%
~40%
~35%
$178 ~$4 ~$(18)
~$164
3Q20 EfficiencyRatio Cost Base*
Investments inBusiness
Project Savings 4Q21Forecast
100%
Note: Estimates and other statements regarding future expense savings are forward-looking information. See page 43 for more information.
*See non-GAAP reconciliation on page 40.
19
Support in Response to COVID-19
Employees Consumers Businesses Communities
Consistent with our long history of supporting our customers, communities and employees in times of need, Webster is committed to providing financial flexibility to all that we serve
Provided a digital solution for performing daily health self-assessments for bankers working at a Webster location
Thoughtful and cautious re-entry to workplace; in compliance with state guidelines, occupancy in buildings is less than 25%
75% of our bankers are currently working remotely
Extra cleaning and safety protocols put in place at our sites and banking centers
0% hardship loan program for employees aided 400+ bankers with $1.9MM in loans
No furloughs throughout 2020
Launched expanded recognition program
Learning and development teams swiftly converted professional development workshops to virtual formats
Funded 11,000+ Paycheck Protection Program applications for nearly $1.5B in loans
This funding for business clients helped to save more than 110,000 jobs in the communities we serve
Participated in Main Street Lending Program
Proactively contacted commercial clients
► Payment modifications (needs based / COVID related impact)
Participating in the next round of Paycheck Protection Program launched January 19, 2021
HSA Bank provided 36,000 employer groups with COVID-19 related guidance online and through webinars
Contributed nearly $2 million to nonprofit and community organizations in our footprint
Multiple cycles of targeted donations for urgent basic needs, human services, and disaster relief:
► Feeding America ► American Red Cross ► United Way COVID Relief ► Mental Health America, and
Protect The Heroes
Ongoing funding to support virtual learning and volunteerism
Partnerships and funding focused on equity and economic inclusion:
► YWCA of SE Wisconsin – Racial Equity Initiatives
► Women’s Business Development Council – Equity Match Program
► Equal Justice Initiative ► RE-CENTER Race & Equity in
Education
24/7 Customer Care Center; mobile app and online banking
Enhanced lobby access
Customer relief program:
Assisted 2,600 consumers with mortgage payment deferrals
Moratorium on holding residential foreclosure sales and vesting until March 1, 2021, unless property is vacant
Increased deposit limits; waived penalties for early CD withdrawals upon request; waived / reduced certain fees upon request;
Provided provisional credits to EIP recipients to offset negative account balances
Frontline Heroes program for essential healthcare workers / first responders
Proactively contacted consumer customers
Financial relief measures offered to HSA account holders
20
Pages 21 to 26 – Income Statement
Page 27 – Net Interest Margin – Linked Quarter
Page 28 – Interest Rate Risk 12 Month PPNR Sensitivity Trend
Page 29 – Earning Asset and Funding Mix
Pages 30 to 31 – Investment Portfolio
Page 32 – Loan Originations and Mix
Pages 33 to 38 – Loan Segments Information
Page 39 – Deposit Mix and Rate
Page 40 to 42 – Non-GAAP
Supplemental Information
21
$1,240.4$1,176.7
$716.0$759.0
2019 2020
Operating Revenue Operating Expense
Full Year 2020 Highlights ($ in millions, unless noted)
$524.5 PPNR $417.7
PPNR
Consolidated PPNR (20.4)%
EPS of $2.35, -42.1% from prior year; EPS of $2.69 after
adjusting for $38.8 million after tax strategic initiative costs
Return on equity of 6.9%
Tangible book value per common share up 3.1%
Full year efficiency ratio of 59.6%
Consolidated PPNR of $417.7 million decreased $106.
million
Revenue of $1.2 billion down 5.1%
Expenses of $758.9 million up 6.0%
Loan growth of $1.6 billion and lower borrowings of $1.8
billion funded by deposit growth of $4.0 billion
Year Over Year
Note: See non-GAAP reconciliation on page 42.
Net Interest Margin: 3.55% 3.00%
Earnings Per Share: $4.06 $2.35
22
As of 4Q20 YOY
Loans ($B) $12.6 10.0%
Deposits ($B) $6.0 35.9%
Originations (12 mos.) $4,294 6.1%
As of 4Q20 YOY
Total footings ($B) $10.0 17.5%
Deposits ($B) $7,120 11.0%
Accounts ('000) 2,953 -0.7%
$510.0 $529.3
$388.4 $390.6
2019 2020
Operating Revenue Operating Expense
$264.3 $263.2
$135.6 $140.6
2019 2020
Operating Revenue Operating Expense
$431.9$482.2
$181.6 $187.5
2019 2020
Operating Revenue Operating Expense
HSA Bank Community Banking Commercial Banking
$294.7 PPNR $250.3
PPNR
$122.6 PTNR
$128.7 PTNR
$138.7 PPNR
PPNR +17.7% YOY PTNR (4.7)% YOY PPNR +14.0% YOY*
Segment Results – Full Year ($ in millions, unless noted)
PTNR – Pre-Tax Net Revenue
Aggressively Grow
HSA Bank
Strengthen
Community Banking
*GAAP figures. PPNR for full year 2019 is $123.4 million or +12.4% YOY after adjusting for a $1.7 million business optimization expense .
$121.6 PPNR
Expand
Commercial Banking
As of 4Q20 YOY
Loans ($B) $9.0 5.3%
Deposits ($B) $14.3 13.8%
Banking centers 155 -2
23
*See non-GAAP reconciliation on pages 40 through 42.
Income Statement ($ in millions, except EPS)
4Q20 Highlights Summary Income Statement
$57.7 million income available to common shareholders, $0.64 diluted earnings per share
Net interest income down 6.2% YOY reflecting lower market rates, partially offset by growth in earning assets and lower funding costs
Non-interest income up 8.3% YOY driven by higher direct investment income, mortgage banking activities, and HSA fee income, partially offset by lower deposit service fees
Non-interest expense up 22.1% YOY reflecting expenses associated with strategic initiatives
Provision for credit losses of $(1.0) million, down from $23.8 million in Q3, results in a coverage ratio of 1.76% excluding PPP loans
4Q20 3Q20 4Q19
Net interest income 216.9$ (2.4)$ (14.4)$
Non-interest income 76.8 1.7 5.9
Total revenue 293.7$ (0.7)$ (8.5)$
Non-interest expense 219.5 (35.5) (39.8)
Pre-provision net revenue 74.2$ (36.2)$ (48.2)$
Provision for credit losses (1.0) 23.8 7.0
Pre-tax income 75.2$ (12.4)$ (41.2)$
Income available to common 57.7$ (9.2)$ (30.4)$
Diluted earnings per share 0.64$ (0.11)$ (0.32)$
Net interest margin 2.83% (5 bps) (44 bps)
Efficiency ratio* 60.27% (28 bps) (175 bps)
Tax rate 20.1% 80 bps 220 bps
Favorable / (Unfavorable)
24
$231.3 $219.3 $216.9
3.98%
3.13% 3.08%
0.75%
0.27% 0.26%
4Q19 3Q20 4Q20
Net Interest Income
Interest-Earning Assets Yield
Interest-Bearing Liabilities Cost
Net Interest Income ($ in millions)
(6.2)% YOY Key Observations
NIM:
3.27% 2.88% 2.83%
NII: -$2.4 million (non-FTE) LQ
► -$5.3 million due to increased prepayments and premium amortization
► -$3.7 million due to borrowings and unwind costs of derivatives and balance decline
► +$4.0 million due to deposit balance growth and cost
► +$1.4 million due to securities balance changes
► +$1.2 million due to loan yield and balance changes
NIM: -5 bps LQ
► -5 bps due to unwinding of term borrowings and related derivatives
► -5 bps due to loan and securities yields and balances
► +5 bps due to deposit and borrowing cost and balances
NII: -$14.4 million (non-FTE) YOY
► -$45.8 million due to loan and securities balances and yields (1 month LIBOR down 164 bps)
► +$22.9 million due to deposit balance growth and cost
► +$4.5 million due to borrowings balance decline and cost
► +$4.0 million due to other liabilities
NIM: -44 bps YOY
► -103 bps due to loan and securities yields and balances
► +59 bps due to deposit and borrowing cost and balances
25
Deposit service fees 15,902$ 291$ (2,968)$
HSA fee income
Wealth & investment services
Loan related fees
Mortgage banking activities
Other
Total
24,104
4,428
(2,977)
Favorable / (Unfavorable)
4Q194Q20 3Q20
76,763$ 1,703$
1,145
344
391
1,824
5,108
5,844$
8,820
9,095
4,110
14,732
(3,131)
565
2,527
Non-Interest Income ($ in thousands)
Diverse Sources Key Observations
$1.7 million increase LQ
Increase in other of $4.4 million due to higher direct investment income, swap fees, and miscellaneous fee income
Increase in loan related fees of $2.5 million due to higher syndication, prepayment, and line usage fees
Decrease in HSA fee income of $3.1 million as the prior quarter included $2.0 of TPA account fees
Decrease in mortgage banking activities of $3.0 million due to lower volume and spreads on loans originated for sale
$5.9 million increase YOY
Increase in other of $5.1 million due to direct investment income, mark to market on customer derivatives, and miscellaneous fee income
Decrease in deposit service fees of $3.0 million driven by lower overdraft and service-related fees
Increase in mortgage banking activities of $1.8 million primarily due to higher origination volume and spreads on loans originated for sale
Increase in HSA fee income of $1.1 million driven primarily by higher account service fees
26
Compensation and benefits
Favorable / (Unfavorable)
4Q20 3Q20 4Q19
122,754$ (18,735)$ (22,287)$
Technology and equipment 29,122 (1,276) (1,483)
(35,534)$ (39,800)$
Occupancy
Deposit insurance
Marketing
Other
Total
28,024
4,372
3,485
31,773
219,530$
(13,645)
290
472
(3,147)
(13,749)
(168)
367
(1,973)
Non-Interest Expense ($ in thousands)
Maintaining Expense Discipline Key Observations
$35.5 million increase LQ
Results include $38.3 million of charges related to strategic initiatives
Increase in compensation & benefits of $18.7 million primarily due to severance costs
Increase in occupancy of $13.7 million primarily due to facilities optimization
Increase in other of $2.0 million primarily due to project costs related to strategic initiatives taken in the quarter
Increase in technology & equipment of $1.3 million primarily due to infrastructure investments
$39.8 million increase YOY
Results include $38.3 million of charges related to strategic initiatives
Increase in compensation and benefits of $21.6 million primarily due to severance costs
Increase in occupancy of $13.7 million primarily due to facilities optimization
Increase in other of $3.1 million reflects the net impact of a $5.5 million increase in professional fees and $0.9 million in business optimization expenses related to our strategic initiatives, offset by lower pension, travel, and OREO costs
Increase in technology and equipment of $1.5 million primarily due to infrastructure investments
27
Net Interest Margin – Linked Quarter ($ in millions)
Avg Bal. Int. Yield/rate Avg Bal. Int. Bps
Securities 8,923$ 48.1$ 2.22% 160$ (4.1)$ (25)
Money Market & Other 188 0.5 1.08 (5) (0.1) (21)
Loans HFS 26 0.2 2.80 (5) (0.0) (14)
Commercial Loans 14,901 132.0 3.47 34 4.4 11
Consumer Loans 6,828 57.8 3.38 (176) (3.5) (12)
Total Loans & Leases 21,729 189.8 3.44% (142) 0.9 4
Interest-Earning Assets 30,866$ 238.6$ 3.08% 8$ (3.3)$ (5)
Deposits 27,216$ 8.6 0.13% 276$ (4.0)$ (6)
Borrowings 1,954 10.5 2.17 (290) 3.1 84
Interest-Bearing Liabilities 29,170$ 19.1$ 0.26% (14)$ (0.9)$ (1)
Tax-Equivalent Net Interest Income 219.5$ (2.4)$
Less: Tax-Equivalent Adjustment (2.6) 0.0
Net Interest Income 216.9$ (2.4)$
Net Interest Margin 2.83% (5)
4Q20 Increase/(Decrease)
28
2.4%
1.1%
-0.3%
2.4%3.0%
1.8%
4Q18 4Q19 4Q20
Short End Up 50 bps Long End Up 50 bps
-5.4%
-3.8%
-1.4%
-2.9%
-3.9% -4.0%
4Q18 4Q19 4Q20
Short End Down 50 bps Long End Down 50 bps
Interest Rate Risk 12 Month PPNR Sensitivity Trend
Rising Rate Scenarios Key Observations
Asset sensitivity to rising short term rates has declined since 4Q18 due to an increase in floors
► Loans at floors now approximately $3.4 billion
► $1 billion of 1 month LIBOR floors purchased during 2019 have an average strike of 1.56%
► Assumes historical deposit elasticity
Short end rates up 50 bps with no change in long end rates results in a 0.3% decrease in PPNR compared to flat rates
Long end rates down 50 bps (floored at zero) with no change in short end rates results in a 4.0% decrease in PPNR compared to flat rates
Short end rates down 50 bps assumes deposit rates fall to no less than 0.0%
Falling Rate Scenarios
Assumes Federal Funds at stated rate of 25 bps and 10 year swap at 95 bps
Deposit rates will fall no lower than 0.0%
29
Earning Asset and Funding Mix ($ in millions)
Key Observations Earning Asset Mix
Funding Mix
Type Balance Total % Floating % Periodic % Fixed %
Securities 9,041$ 29% 6% 2% 92%
Loans HFS 13 0% 100% 0% 0%
Resi / HE Loans 5,365 18% 0% 29% 71%
HE Lines 1,369 4% 95% 0% 5%
C&I Loans 8,570 28% 47% 22% 31%
CRE Loans 6,300 21% 81% 14% 5%
Total 30,658$ 100% 36% 15% 49%
Floating and periodic rate loans represent 68% of total loans:
► Floating rate loans represent 48% of total loans
► Periodic rate loans represent 20% of total loans
SBA PPP loans balances equal $1.3 billion or 6% of total loans and are all fixed rate. Excluding PPP, floating and periodic loans would have represented 73% of total loans
LIBOR indexed loans represent 55% of total loans:
► Loans indexed to 1 month LIBOR represent 39% of total loans
► LIBOR indexed loans with rate reset frequencies greater than 1 month represent 16% of total loans
CRE loans are predominantly floating rate to the bank but fixed for customers due to customer swaps
HSA deposits represent 23% of our funding mix
Type Balance Total < 1 Year > 1 Year
Checking 9,757$ 35%
HSA 6,619 23%
Savings 4,878 17%
Money Market 2,892 10%
Time 2,244 8% 85% 15%
Borrowings 1,836 7% 46% 54%
Total 28,226$ 100%
30
$5,294 $5,724 $5,568
$2,926$3,304 $3,327
$8,220$9,028 $8,895
2.86%
2.47%2.22%
4Q19 3Q20 4Q20
HTM Securities AFS Securities Yield
4.2 3.7 3.4
5.2
6.9
6.0
2.60%
1.61% 1.62%
4Q19 3Q20 4Q20
Portfolio Duration (years) Purchase Duration (years) Purchase Yield
Key Observations
Available-for-Sale portfolio includes $92.5 million of net unrealized gains at 4Q20 compared to $103.1 million at 3Q20
Held-to-Maturity portfolio excludes $267.2 million of net unrealized gains at 4Q20 compared to $283.0 million at 3Q20
Securities yields decreased 25 bps LQ primarily from premium acceleration in Agency MBS and Agency CMBS (18 bps) as a result of increased prepayments
Investment Securities
Duration / Yield
Investment Portfolio ($ in millions)
Portfolio duration decreased by 0.8 years vs. a year ago; LQ duration decreased by 0.3 years primarily due to increased prepayment speeds on Agency MBS and Agency CMBS
Purchase yield increased by 1 bp vs. LQ while purchase duration decreased by 0.9 years due to asset mix
Key Observations
31
Investment Securities ($ in millions)
Dec 31, Sept 30, Increase/
End of period balances 2020 2020 (Decrease)
Available-for-Sale:
Agency CMOs 154.6$ 173.4$ (18.8)$
Agency MBS 1,457.4 1,527.3 (69.9)
Agency CMBS 1,117.3 1,051.8 65.5
Non Agency CMBS-floating 508.0 455.0 53.0
Corporate Debt Securities 13.1 12.4 0.7
Collateralized Loan Obligations 76.4 84.4 (8.0)
Total Available-for-Sale 3,326.8$ 3,304.3$ 22.5$
Held-to-Maturity:
Agency CMOs 91.6$ 116.0$ (24.4)$
Agency MBS 2,419.8 2,595.7 (175.9)
Agency CMBS 2,101.2 2,033.8 67.4
Non Agency CMBS-fixed 216.1 227.0 (10.9)
Municipal Bonds and Notes 739.5 750.9 (11.4)
Total Held-to-Maturity 5,568.2$ 5,723.4$ (155.2)$
32
Loan Originations and Mix ($ in millions)
Loan Mix and Yield
Balance Yield Balance Yield Balance Yield
Commercial 8,578$ 3.87% 8,612$ 3.66% 6,881$ 5.13%
CRE 6,322 2.94% 6,308 2.95% 5,949 4.16%
Residential 4,782 3.22% 4,886 3.36% 4,973 3.65%
Consumer 1,959 3.77% 2,046 3.83% 2,234 4.92%
Total 21,641$ 3.44% 21,852$ 3.40% 20,037$ 4.46%
End of period balances
Full quarter yields
4Q20 3Q20 4Q19
Originations by Loan Portfolio
Balance Originations Balance Originations Balance Originations
Commercial Non-Mortgage 6,412$ 777$ 6,381$ 600$ 5,355$ 559$
Asset-Based Lending 891 157 890 88 1,047 150
Total Commercial 7,303$ 934$ 7,271$ 688$ 6,402$ 709$
Commercial Real Estate 5,026 257 5,026 233 4,754 602
Business Banking 2,571 76 2,623 120 1,674 121
Residential Mortgages 4,782 394 4,886 414 4,973 332
Consumer 1,959 143 2,046 105 2,234 155
Portfolio Total 21,641$ 1,804$ 21,852$ 1,560$ 20,037$ 1,919$
Residential Mortgages originated for sale 125$ 149$ 94$
Total Originations 1,929$ 1,709$ 2,013$
End of period balances
Full quarter originations
4Q20 3Q20 4Q19
Note: 4Q20 originations data includes $106 thousand of PPP loans, all in business banking. 3Q20 originations data includes $34.8 million of PPP loans, with $3.4 million in commercial non-mortgage and $31.4 million in business banking.
33
CRE Outstandings
Outstandings by Collateral Type
Commercial Real Estate ($ in millions)
Key Observations
Majority of balances in CRE line of business:
Dedicated expertise, consistent leadership team and focused strategy
Business Banking consists of Owner Occupied and Investment CRE
Average hold size: < $0.5 million
Largest segments within Other Commercial Business Units include
Healthcare & Senior Living facilities (~$430 million)
Data centers (~$230 million)
Owner Occupied (~$180 million)
Balances are well-diversified and strategically weighted on resilient property types with industry tailwinds
Industrial / Warehouse
Multi Family / Residential
Data centers & Healthcare facilities
Unfunded commitments were $606 million vs. $705 million in 3Q20
34
Outstandings by Segment1
Outstandings by Industry: 4Q20
Commercial & Industrial ($ in millions)
Key Observations
¹ Excludes $1.3 and $1.4 billion of PPP loans for 4Q20 and 3Q20, respectively; Leveraged category broken out and represents loans within Sponsor and Specialty and Middle Market segments
C&I balances cross multiple lines of business with focused strategies:
Sponsor & Specialty and Leveraged – Industry focused
Asset Based Lending and Equipment Finance – Collateral focused
Middle Market and Business Banking – In footprint focus, full services customers
Diversified portfolio with concentrations in sectors where Webster has deep expertise and long term relationships
Growth in 2020 was 6% driven by Tech & Infrastructure, Healthcare, and Public Sector Finance offset by lower utilization in Asset Based Lending
35
Sponsor & Specialty and Leveraged Lending ($ in millions)
S&S Outstandings – Leveraged vs. Non-Leveraged1
S&S by Industry Vertical
Key Observations
1 Sponsor and Specialty Non-Leveraged includes Data Center CRE loans; S&S and Leverage excludes deferred fees and premiums/discounts
Sponsor portfolio consists of 66% non-leveraged and 34% leveraged
86% of leveraged loans are in Sponsor ($1.2 billion), with the balance in Middle Market
Webster has been lending to Sponsor-backed and leveraged borrowers for 16 years
The portfolio performed well through the great recession, and generated better risk-adjusted returns
We maintain a defined strategy:
Grow in non-cyclical end markets
Finance business models with a high % of recurring revenue (>75%)
Partner with Tier 1 Private Equity firms with deep expertise in target sectors
Focus on direct and agented middle market business
Maintain credit discipline, avoid chasing the market
There have been no payment deferrals for the Tech & Infrastructure portfolio
36
Portfolio by Geography
Portfolio: Origination FICO, LTV & Debt to Income
Residential Mortgage ($ in millions)
Key Observations
Portfolio has diversified outside of CT, most notably into MA
Origination metrics are high quality and have steadily improved over the last few years
89% of balances had a FICO score ≥ 700
89% of balances had an LTV < 80%
Average DTI is 33%
Current portfolio metrics continue to be favorable
Current weighted average FICO is 778
Current weighted average LTV is 66%
Asset quality metrics are at cycle lows
46% of NPLs are from pre-2008 originated loans
Net charge-offs ~2 bps
Delinquency = 23 bps
37
Portfolio by Geography
Portfolio: Origination FICO, CLTV & Weighted Average DTI
Home Equity
($ in millions)
Key Observations
Portfolio concentrated in CT
46% in first lien position
Origination metrics are high quality and have remained stable over the last few years
88% of balances had a FICO score ≥ 700
82% of balances had a CLTV < 80%
Average DTI is ~36%
Current portfolio metrics continue to be favorable
Current weighted average FICO is 762
Current weighted average CLTV is 67%
Asset quality metrics at cycle lows
64% of NPLs from pre-2008 originated loans
Delinquency = 41 bps
Net recoveries in 2020
$2 billion of unused exposure, 96% FICO > 700
Utilization has remained stable at ~39%
38
Personal Lending Balances
Lending Club Balances by FICO
Personal Lending ($ in millions)
Key Observations
We discontinued our LC purchases in April
Lending Club (“LC”) represents 74%, $115 million of the banks unsecured balances vs. $137 million in 3Q
The portfolio overall has slowly declined over the last few years (both LC & Webster loans)
The bank ceased purchases of Tranche C loans in 2017 due to a change in risk appetite
Since discontinuing the purchases of Tranche C loans, the average FICO score in the portfolio has increased meaningfully
≥ 700 FICO now represents 75% vs. 58% at the end of 2016
≥ 740 FICO now represents 42% vs. 24% at the end of 2016
Loss rates and delinquency have also steadily improved as a result
Hardship deferrals have declined to $2 million at 12/31/20 vs. $3 million at 09/30/20 and $19 million at the peak
39
By Product
Balance Rate Balance Rate Balance Rate
Demand 6,155 - 6,137$ - 4,446$ -
Health Savings Accounts 7,120 0.09% 6,976 0.12% 6,416 0.20%
Interest Bearing Checking 3,653 0.05% 3,391 0.07% 2,690 0.16%
Money Market 2,940 0.17% 3,069 0.27% 2,313 1.16%
Savings 4,979 0.05% 4,777 0.11% 4,355 0.53%
Core Deposits 24,847$ 0.06% 24,350$ 0.10% 20,220$ 0.34%
Time Deposits 2,488$ 0.74% 2,571 1.00% 3,105 1.79%
Total 27,335$ 0.13% 26,921$ 0.19% 23,325$ 0.54%
Core/Total 91% 90% 87%
4Q20End of period balances
Full quarter cost
4Q193Q20
Deposit Mix and Rate ($ in millions)
By Line of Business
Personal Banking 10,623$ 0.19% 10,171$ 0.29% 9,760$ 0.76%
Commercial Banking 2,545 0.07% 2,507 0.10% 1,844 0.22%
Treasury & Pymt Solutions 3,053 0.12% 3,246 0.18% 2,297 0.99%
Private Banking 358 0.15% 246 0.23% 241 0.89%
Business Banking 3,635 0.07% 3,779 0.10% 2,768 0.32%
HSA Bank 7,120 0.09% 6,976 0.12% 6,416 0.20%
Corporate & Reconciling 1 0.00% (4) -0.01% (1) 0.17%
Total 27,335$ 0.13% 26,921$ 0.19% 23,325$ 0.54%
40
Non-GAAP – QTD ($ in thousands)
Efficiency Ratio 4Q20 3Q20 4Q19
Non-interest expense 219,530$ 183,996$ 179,730$
Net foreclosed (expense) income 836 201 (263)
Amortization of intangibles (1,147) (1,089) (962)
Strategic initivatives (38,265) (4,786) -
Non-interest expense (net of above) 180,954$ 178,322$ 178,505$
Net interest income before provision 216,929$ 219,256$ 231,250$
FTE adjustment 2,577 2,635 2,486
Non-interest income 76,763 75,060 70,919
Loss on termination of hedges 3,680 - -
Other 291 297 402
Less: Gain on securities - - 29
Total revenue (net of above) 300,240$ 297,248$ 305,028$
Efficiency Ratio 60.27% 59.99% 58.52%
Tangible Common Equity Ratio
Shareholders' equity 3,234,625$ 3,219,690$ 3,207,770$
Less: Goodwill and other intangible assets 560,756 561,902 560,290
Tangible shareholders' equity 2,673,869 2,657,788 2,647,480
Less: Preferred stock 145,037 145,037 145,037
Tangible common shareholders' equity 2,528,832$ 2,512,751$ 2,502,443$
Total assets 32,590,690$ 32,994,443$ 30,389,344$
Less: Goodwill and other intangible assets 560,756 561,902 560,290
Tangible assets 32,029,934$ 32,432,541$ 29,829,054$
Tangible Common Equity Ratio 7.90% 7.75% 8.39%
41
Non-GAAP – QTD continued ($ in thousands)
Tangible Book Value per Common Share 4Q20 3Q20 4Q19
Tangible common shareholders' equity 2,528,832$ 2,512,751$ 2,502,443$
Common shares outstanding 90,199 90,204 92,027
Tangible Book Value per Common Share 28.04$ 27.86$ 27.19$
Average shareholders' equity 3,239,221$ 3,205,329$ 3,196,563$
Less: Average goodwill and other intangible assets 561,303 560,959 560,750
Average preferred stock 145,037 145,037 145,037
Average tangible common shareholders' equity 2,532,881$ 2,499,333$ 2,490,776$
Net income 60,044$ 69,281$ 90,473$
Less: Preferred stock dividends 1,969 1,969 1,969
Add: Intangible assets amortization, tax-effected 906 860 760
Income adj. for preferred stock dividends & intangible assets amort. 58,981 68,172 89,264
Adjusted income, annualized basis 235,924$ 272,688$ 357,056$
Return on Average Tangible Common Shareholders' Equity 9.31% 10.91% 14.34%
Return on Average Tangible Common Shareholders' Equity
42
Non-GAAP – YTD ($ in thousands)
Efficiency Ratio 2020 2019
Non-interest Expense 758,946$ 715,950$
Net Foreclosed (Expense) Income (1,504) 173
Amortization of Intangibles 4,160 (3,847)
Strategic initivatives 43,051 -
Other Expense - (1,757)
Non-interest Expense (net of above) 713,239$ 710,519$
Net Interest Income Before Provision 891,393$ 955,127$
FTE Adjustment 10,246 9,695
Non-interest Income 285,277 285,315
Less: Gain on Securities 8 8
Add: Loss on termination of hedges 3,680 -
Discrete fair value adjustment related to customer derivatives 5,511 -
Other 1,180 1,448
Total Revenue (net of above) 1,197,279$ 1,251,577$
Efficiency Ratio 59.57% 56.77%
43
This presentation contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements can
be identified by words such as “believes,” “anticipates,” “expects,” “intends,” “targeted,” “continue,” “remain,” “will,” “should,” “may,” “plans,” “estimates,” and
similar references to future periods; however, such words are not the exclusive means of identifying such statements. Examples of forward-looking statements
include, but are not limited to: (i) projections of revenues, expenses, expense savings, income or loss, earnings or loss per share, and other financial items;
(ii) statements of plans, objectives, and expectations of Webster or its management or Board of Directors; (iii) statements of future economic performance; and
(iv) statements of assumptions underlying such statements. Forward-looking statements are based on Webster’s current expectations and assumptions regarding its
business, the economy, and other future conditions. Because forward-looking statements relate to the future, they are subject to inherent uncertainties, risks, and
changes in circumstances that are difficult to predict. Webster’s actual results may differ materially from those contemplated by the forward-looking statements,
which are neither statements of historical fact nor guarantees or assurances of future performance. Factors that could cause actual results to differ from those
discussed in the forward-looking statements include the ongoing COVID-19 pandemic and governmental and other responses thereto including the deployment and
effectiveness of vaccines, the Company’s ability to successfully achieve the anticipated cost reductions from branch consolidations, higher than anticipated costs or
delays in implementing the Company’s consolidation plan, and the other factors that are described in the “Forward-Looking Statements”, “Risk Factors” and
“Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections of the Company’s Annual Report on Form 10-K and Quarterly
Reports on Form 10-Q and the “Forward-Looking Statements” section and other information contained in our earnings release for the fourth quarter of 2020
furnished as an exhibit to our most recent Current Report on Form 8-K. Any forward-looking statement made by the Company in this presentation speaks only as of
the date on which it is made. Factors or events that could cause the Company’s actual results to differ may emerge from time to time, and it is not possible for the
Company to predict all of them. The Company undertakes no obligation to publicly update any forward-looking statement, whether as a result of new information,
future developments, or otherwise, except as may be required by law.
Non-GAAP Financial Measures This presentation contains both financial measures based on accounting principles generally accepted in the United States (“GAAP”) and non-GAAP based financial
measures, which are used where management believes them to be helpful in understanding the Company’s results of operations or financial position. Reconciliations
of these non-GAAP financial measures, to the most comparable GAAP measures are included in this presentation and the Company’s earnings release available in the
Investor Relations portion of the Company’s website at www.wbst.com. These disclosures should not be viewed as a substitute for operating results determined in
accordance with GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other companies. For additional
information see reconciliation to GAAP financial measures presented in the Company’s Press Release.
Forward-looking Statements
WBS 4Q20 Financial Review