Fort Andres Bonifacio, Metro Manila Governance Conditions/updates/2018/Service-Charter/OAPM...Fort Andres Bonifacio, Metro Manila (In compliance with Republic Act 11032 otherwise known

Army Core Purpose: Serving the people. Securing the land.

Army Vision: By 2028, a world-class Army that is a source of national pride

Fort Andres Bonifacio, Metro Manila

(In compliance with Republic Act 11032 otherwise known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018)

Army Core Purpose: Serving the people. Securing the land. 2


CITIZEN’S CHARTER Office of the Army Provost Marshal Headquarters Philippine Army, Fort Andres Bonifacio, Metro Manila Copyright, 2014 Released November 2014 Revised Third Edition 2017 Revised Forth Edition 2018 All rights reserved. No part of this booklet maybe reproduced in any form or by any means without the written permission from the copyright owner.



OFFICE OF THE ARMY PROVOST MARSHAL, MGEN DELOS REYES BLDG,

HEADQUARTERS PHILIPPINE ARMY, Fort Andres Bonifacio, Metro Manila,

Philippines TRUNKLINE: (02) 845-9555, LOCAL: 6627/6277/6727,

FAX: 6527, Hotline No.: 09276132166



Personnel of the Office of the Army Provost Marshal

COL JOEL ALEJANDRO S NACNAC INF (GSC) PA Army Provost Marshal

LTC ALFRED E RAMONES SR AGS (GSC) PA Deputy, Army Provost Marshal

MAJ RUFINO B BAYANGOS (AGS) PA Executive Officer

CPT MA NELFA B SALAVERIA (AGS) PA Chief, Legal & Investigation Branch

CPT CYRIEL G NAMBATAC (INF) PA Chief, Admin Branch

CPT PETRONILIO T AGUEDAN SR (MI) PA Chief, Research & Statistic Branch

CPT JEFFERSON F ALGARNE (CAV) PA Chief, Operations & Training Branch

SMS Petronio D Cuevas (FS) PA Chief Clerk

Cpl Arnold L Navallo (Inf) PA Pfc Jullebell D Manadao (EW) PA

Pfc Joevil I Sevilla (Inf) PA Legal & Investigation Branch NCO’s

Sgt Rex A Jose (INF) PA

Cpl May M Venus (EW) PA Admin Branch NCO’s

Cpl Merlino D Jacinto (INF) PA Research & Statistic Branch NCO

SSg Rolando F Garilles (Inf) PA

SSg Danilo E Tomas (Inf) PA Operation and Training Branch NCOs



TABLE OF CONTENTS

Foreword - - - - - - - - - - - - - - - - - 4

Vision and Mandate 5

Performance Pledge- - - - - - - - - - - - - - 6 Adoption of 5’S Program 7

Frontline Services - - - - - - - - - - - - - 8

Filing of Complaint - - 9-11

Issuance of Certification- 12-14

Feedback Form - - - - - - - - - - - - - - - 15

Office Directory - - 16



FOREWORD

This citizen’s charter booklet is a significant tool that provides information and education for the customers/clients of The Office of the Army Provost Marshal (OAPM). It is our commitment of providing exemplary services for our customers/ clients based on our functions, that is, to conduct investigation in relation to violations of Discipline, Law and Order (DLO) with focus on the administrative

liability of individuals. This citizen’s charter was revised based on the current of-fice mandate with a flow of the activity that was simplified and clearly defined in order to continuously intensify our effort to pro-vide a high level of DLO awareness and adherence among PA personnel towards a well-disciplined Army that is source of national pride by 2028. At your service! JOEL ALEJANDRO S NACNAC Colonel INF (GSC) PA Army Provost Marshal



OFFICE DIRECTORY

Trunkline: (02) 845-9555 Locals: 6627– Investigation Br 6727– Operation Br 6277– Administrative Br Hotline No: 09276132166 Fax: 6527 E-mail: [email protected] Office address: Office of the Army Provost Marshal, Headquarters, Philippine Army, MGen Delos Reyes Building, Fort Andres Bonifacio, Metro Manila



FEEDBACK FORM

We value your feedback. Please let us know how well we have served you by completing this form. You may use this form for compliments, complaints or suggestions. (Pinapahalagahan namin ang inyong mga hinaing. Nais naming malaman kung paano namin lalong mapabuti ang paghatid ng aming serbisyo sa pamamagitan ng in-yong papuri, reklamo o puna, at suhestiyon.)

Nature of Transaction/uri ng transaksiyon (Check the choices below/guhitan ang mga pagpipilian sa ibaba): _______ Issuance of OAPM Clearance _______ Filing of Complaint

Name/Pangalan (optional/maaring ipagpaliban)_________________________________________________ Contact Number/Telepono (optional/maaring ipagpaliban)_________________________________________________ Mailing Addres/Tirahan (optional/maaring ipagpaliban)_________________________________________________ _________________________________________________ Person/Unit/Division involved (tao o yunit na sangkot)_________________________________________________ Date of Transaction (petsa ng transaksiyon)_____Time of Transaction (oras ng transaksiyon)_________ _____________________________________________________________________________

_____________________________________________________________________________

Compliment (Papuri) Complaints (Reklamo/Puna) Suggestion (Suhestiyon)



VISION

MANDATE

By 2028: a world-class Army that is a source of national pride.

The Army Provost Marshal is the Special Staff to the Commanding General, PA on matters pertaining to the Enforcement of Discipline, Law and Order and Safety in the Philippine Army.



PERFORMANCE PLEDGE

WE, the officers, enlisted personnel and civilian employees of the Office of the Army Provost Marshal humbly strive to be: P - Professional R - Reliable O - Organized V - exercise Virtue O - Observe Due Process S - Strong Against Temptation T - Team Work M - Maintain moral ascendancy by leading good example A - Always on time R - Responsible to the need of the service S - Service in the interest of justice and fairness H - Humble A - Adhere to due process L - Loyal to the government



Flowchart (Issuance of Certification)

Release of Certification

Signature of Admin Officer in-behalf of APM

Step 5



Issuance of Certification

Step Nr

Customer

Activity

Duration

Person In

Charge

Fee

Form

1

Concerned person/ unit Commander

Request from concerned person or unit commander

5 minutes

Admin NCO/ Record NCO

None

Written request

2

Verification on the OAPM data base

10 minutes

Record NCO

3

Preparation of Certification by Record NCO;

5 minutes

4

Approved and signature by Chief, Admin Branch in behalf of APM

5 minutes

C, Admin Br

5

Release of Certification

5 minutes

Record NCO



ADOPTION OF 5’S PROGRAM



FILING OF COMPLAINT

Written complaint must be in a form of notarized affidavit and must attached with other supporting documentary evidences.

FRONTLINE SERVICES

NR SERVICES TIMELINE FEE Concerned Branch

1 Filing of Complaint 15 minutes None Legal and Investigation

2 Issuance of Clearance 30 minutes None Legal and Investigation

Schedule of available services:

Monday to Friday 0800H -1700H

NO NOON BREAK

Who can avail of the services?

Any personnel of the AFP and their dependents, individual, entities and organization who has personal knowledge of the offense committed by the respondent.

What are the requirements?

Complaint Affidavit, letter complaint, documentary evidence and testimonies of the witness/es (if there is any).

Duration:

More or less than 30 minutes.



Issuance of Certification

Schedule of available services:

Monday to Friday 0800H to 1700H

NO NOON BREAK

Who can avail of the services:

All Army personnel.

What are the requirements:

- Written request from concerned person;

- Written request from unit commander; or

- Written request from any active commissioned officer authorized to act for and in behalf of the unit Commander.

Duration: 30 Minutes PROCEDURE: 1. The admin NCO or record NCO will receive the written request from the concerned person or from the unit commander. 2. The admin NCO will forward the request to record NCO for verification in the OAPM data base. 3. Record NCO will prepare the certification and forward the same to Chief, Admin Branch for signature in behalf of APM. 4. Release of Certification


Army Vision: By 2028, a world-class Army that is a source of national pride Flowchart (Filing of Complaint)

MP

ADMIN

GAD FP

LIB

PAMUs

OESPA

Registration/Security Check/Ushering

Initial Verification of Purpose/Business Endorse to GAD Focal PointMonitor

Determine needed assistance per GBV Referral SystemDetermine nature of ComplaintEndorse to LIB non-domestic related complaintsRefer to OESPA domestic related complaintsMonitor

A. Duty EP, LIBInitial QuestioningVerification of DocumentsFill-up Complaint SheetInitial Acceptance of ComplaintEndorse to Investigator

B. Duty Investigator, LIBReview complaint/documentsFinal Acceptance of ComplaintInvestigation/ReferralMonitor

Legend:- Internal to OAPM- Referral

- Invest

- Invest

Step 3

Step 4



FILING OF COMPLAINT Procedure: Upon receipt of complaint, duty personnel will conduct initial investigation and verification of substantial documents from complainants; and refer the complainant to Gender and Development (GAD) Office with complaint slip.

GAD personnel will conduct initial interview to determine the nature of complaint; if domestic or non-domestic violence. If domestic, said personnel will make an assessment and referral to OESPA. If non-domestic violence, endorse complainant to Legal and Investigation Branch (L&IB).

L&IB personnel will conduct initial interview and screening of complaint affidavit, evidence and other supporting documents. If the supporting documents is complete in substance and in form, the complainant will fill-up complaint sheet. Complaint will be accepted with supporting documents and complainant will be advised accordingly that the complaint will be referred to unit of concerned personnel for appropriate action/investigation.

STEP BY STEP PROCEDURE (Filing of Complaint)

Step Nr

Customer Activity

Dura-tion

Person in Charge

Fee

Form

1

Personally appear

Registration

MP

Log-book

2 State

purpose Identification of purpose

Duty EP Admin

Com-plaint slip

3 Provide

information

Initial interview, determine nature of complaint

and need assistance

GAD Focal Person

Referral slip

4

Submits written

complaint affidavit/

letter complaint w/ attachments

Initial questioning; verification of documents; initial

acceptance; and, endorsement to investigator

Duty EP L&IB

Com-plaint sheet

Review complaint/documents; final acceptance; investigation/

referral; and, monitor

Duty investiga-tor, L&IB

15 Mi nu t es

None