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ConfidentialConfidential 1
Flexible Approach
1
Building an approach for success:the Samsung Europe analytics story
@nickmilneEuropean Customer & Marketing Analytics Director
ConfidentialConfidential
2 – 4 screenshots of web app vs OOTB
2
• Audience 1
• Campaign Performance
Over the next 10 to 15 mins, I’ll cover:
1. A (very) brief history of Samsung Electronics
2. Building a vision and framework as a point of reference and to bring the wider organisation around
3. Clearly identifying the projects and deliverables which are the building blocks to getting to the end goal
4. The characteristics needed to survive in complex working environments
ConfidentialConfidential
2 – 4 screenshots of web app vs OOTB
3
• Audience 1
• Campaign Performance
A (very) brief history of Samsung Electronics:
ConfidentialConfidential
2 – 4 screenshots of web app vs OOTB
4
• Audience 1
• Campaign Performance
````````` Marketing Activity
Brand Advocacy Demand Generation Acquisition
BRANDAWARENESS
BRANDLOVE
BRANDCONSIDERATION
PRODUCTAWARENESS
TRAFFIC(ONLINE, RETAIL)
PRODUCTCONSIDERATION
PRODUCT PURCHASE & RE-PURCHASE(VOLUME / VALUE)
Outcomes 1. Increased acquisition 2. Increased retention 3. Increased engagement 4. Increased efficiency and ROI
Stores Online
Our Samsung Marketing Excellence Framework (MEF)
ConfidentialConfidential
2 – 4 screenshots of web app vs OOTB
5
• Audience 1
• Campaign Performance
Bringing a clear set of deliverables together to deliver against MEF
Strategic Market & Marketing Intelligence
(Market Econometrics, Strategic Marketing Analytics, MMM)
Real TimeMarketing Intelligence
(Attribution Modelling, Campaign Scorecards)
Customer & Channel Intelligence
(Propensity Modelling)
Powered by:smart
ConfidentialConfidential 6
Characteristics to thrive in complex work environments
MMM
Strategic Marketing Analytics
From:
To:
Be smartBe patient
Characteristic:
ConfidentialConfidential 7
Characteristics to thrive in complex work environments
MMM
Strategic Marketing Analytics
From:
To:
Be smartBe patient
Characteristic:
12 month BI Platform Approval
Award Winning smartBI
PerservereNegotiate
ConfidentialConfidential 8
Characteristics to thrive in complex work environments
MMM
Strategic Marketing Analytics
From:
To:
Be smartBe patient
Characteristic:
Award Winning smartBI
PerservereNegotiate
Customer Lifetime Value
Retail Catchment Area Store Planning
Be resilientBe entreprenurial
ConfidentialConfidential
2 – 4 screenshots of web app vs OOTB
9
• Audience 1
• Campaign Performance
Recap
1. Building a vision and framework as a point of reference and to bring the wider organisation around
2. Clearly identifying the projects and deliverables which are the building blocks to getting to the end goal
3. The characteristics needed to survive in complex working environments• Be Smart• Be patient• Persevere• Negotiate• Be Resilient• Be Entrepreneurial