Findings from LSP Certification Audits - WSH C · Your Trusted Partner in Accreditation SAC programmes over the years Testing and Calibration Laboratories (SINGLAS) Certification

Your Trusted Partner in Accreditation

Findings from LSP Certification Audits


Outline

• Introduction

• Findings from LSP Certification Audits

2


Introduction

3


What is Accreditation?

‘Independent evaluation of conformity assessment bodies (CABs) against

recognised standards to ensure their impartiality and competence to carry out

specific activities, such as tests, calibrations, inspections and certifications’

4


Accreditation Infrastructure

Industry (Products & Services)

Assurance in Singapore

Products & Services

rendered

Certification

Bodies

Calibration &

Testing

Laboratories

Inspection

Bodies

Confidence in the

technical competency &

integrity of the service

providers

Proficiency

Testing

Providers

Singapore Accreditation Council

(Secretariat provided by SPRING)

National System to ensure

compliance to international

standards and practices

Global Mutual Recognition Arrangement

on Accreditation

Platform for international

acceptance of national

accreditation systems

Conformity

Assessment Bodies

(CABs)

Examples: Medical,

Food, Construction

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http://www.ilac.org/


SAC programmes

over the years

Testing and Calibration

Laboratories (SINGLAS) Management System

Certification Bodies Inspection Bodies

Product Certification

Bodies

LSP Certification Proficiency Testing

Providers

1986 1996 2001 2013 2014

• Based on

ISO/IEC 17025

& ISO 15189

• >320

laboratories

accredited

• QMS based on

ISO/IEC 17021-

1

• 20 certification

bodies

accredited

• Based on

ISO/IEC 17065

• 11 certification

bodies

accredited

• Based on

ISO/IEC

17021-1

• 6 certification

bodies

accredited

• Based on

ISO/IEC 17020

• 107 inspection

bodies

accredited

• Based on

ISO/IEC

17043

• 2 facilities

accredited

Personnel

Certification

• Based on

ISO/IEC 17024

• 1 certification

body

accredited

6


Accredited LSP Certification Bodies

AJA Registrars Pte Ltd

Certification International (Singapore) Pte Ltd

Guardian Independent Certification Pte Ltd

Lloyd's Register Quality Assurance Limited

QAI Certification Pte Ltd

TÜV Rheinland Singapore Pte Ltd

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Benefits of Accreditation Reduce risk of conformity assessment being employed as a trade barrier

Enhance productivity

– reduce costs & delays in obtaining product approvals

– Removal of redundant and duplicate testing

Maintain integrity and transparency

Give users confidence

Facilitate trade and market access (MRAs)

Enhance regulatory efficiency

Support the government in FTA negotiations

SAC

8


Findings from LSP Certification Audit

9


Certification Criteria for LSPs

• ISO 29990:2010 Learning services for non-formal education and

training – Basic requirements for service providers

• Technical Notes

10

1. Learning Services

determine learning needs

design of learning service

provide the learning service

monitor the delivery of the learning service

conduct evaluation (by LSPs)

2. Management of LSPs

general management principles

strategy and business management

management review

preventive and corrective actions

financial management and risk management

human resource management

allocation of resources

Internal audits

feedback from interested parties


Common Audit Findings • LSP failed to ensure their compliance with ISO 29990:2010 and only focusing on MOM

Technical Notes compliance

11

Clause Findings

4.9 & 4.3

4.2 & Annex A

4.2

4.5

3.5.3

3.3.3

4.6.2

3.1

LSP are often failed to conduct:

1) Internal audit and Management review

2) Update of Business Plan (periodic review of market analysis, strategies, improvement plans

progress and result, etc)

3) Review and monitoring of Business policies and objectives, as well as quality policies and

objectives.

4) Financial and risk management

5) Evaluation of learning services; e.g. periodic evaluation of facilitators, gathering feedback for

improvement

6) Review of learning environment requirements for both training sites to ensure that they were

conducive for learning

7) Evaluation of LSP competencies, performance management, and professional development (3

core competencies evaluation, staffs satisfaction and motivation, etc)

8) Document Masterlist is not established to control version status of supporting documents


Common Audit Findings

12

• Findings against ISO 29990

Clause Findings

4.5

Reviewed the RA for “Walking on Scaffold” and verified that the Severity was

defined as “4”, even though the possible injury could be death due to falling

from height.



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• Findings against MOM Technical Notes II

Clause Findings

TN Part II,

Cl. 2.4

1) Reviewed Practical Training for Work-at-Height for workers course conducted by the

facilitator and verified that he is the only facilitator and he did not walk through the

practical training with the individual learner.

2) At the practical training site, seen only 4 out of 9 learners wearing safety shoes and the

Facilitator is also not wearing safety shoes. Further all the learners are not provided

safety gloves for the practical training.

3) Evidence of PE approval on the erected scaffold is not available. Also Scaffold condition

was not adequate. No capping of pipe end for some pipe & rusty condition of some bolts

and nuts that are used to hold the clamp that hold the pipe structure of the scaffold.

4) Reviewed the assessment conducted by the assessor, Suspension Trauma and verified

that the use of harness suspension straps was not verbalized by some of the learners

and the assessor did not penalized them.



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Clause Findings

Checklist for LSP LSP failed to records inventory of assessment paper, no system to monitor and

account for the production of the test question papers.

Facilitator and

Assessor

requirement

1) LSP failed their due diligence to ensure facilitator/assessor competency to

comply with TN requirements.

2) LSP facilitator failed to describe relevant experience in their CV related to the

course applied

Related

regulations &

Approved

Training syllabus

1) LSP did not update their course material to the latest applicable

requirements ; RM 2.0 framework. Operation of cranes 2016. etc.

2) LSP did not cover all topics in syllabus in their curriculum.

3) During audit with mock up course, LSP did not practice in real course

situation, instead shorten/skips the syllabus



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Clause Findings

TN Part II -

Training delivery

advice

LSP did not indicate version control in standard curriculum they developed, in

order to ensure an updated version of the training course syllabus, lesson plan,

facilitator’s guide and any other relevant course information at all times for

inspection and verification by MOM/CB/SAC.

Course Reference

Matrix

LSP failed to ensure the time allocated for a topic consistent with the material

and adhere to requirements. E.g. 2.5hours topic of SMSEC - Day 9: Topic of

factors affecting safety of scaffold structure were only covered with 8 slides.


(Lee Ham Eng)

(Head) | SAC Secretariat | SPRING Singapore

(+65 6279 1860) | ([email protected])

Thank you

www.sac-accreditation.gov.sg

16

mailto:[email protected]

http://www.sac-accreditation.gov.sg/



Documents

Findings from LSP Certification Audits - WSH C · Your Trusted Partner in Accreditation SAC programmes over the years Testing and Calibration Laboratories (SINGLAS) Certification