Sustainability Report

2017

CEO Letter 03About InfoFort 04Sustainability Highlights 06Sustainability Governance & Strategy 07Our People 08

InfoFort Team in 2017 08Women at InfoFort 09Empowerment 10Our DNA 11

Sustainable Environment 12InfoFort’s Carbon Footprint 2017 12

202

Table of contents

Health & Safety 13Health & Safety Highlights 14

InfoCare 15InfoGreen 15GreenBox 16InfoGrow 17InfoSave 20

Certifications 21

Dear Stakeholder,

2017 was a truly extraordinary year, one thatallowed us to enhance and contribute tosustainability not only as a business but alsoas a driving force of digitization in our society.

We made remarkable progress over the last 12months. With every new client that we served andevery organization that we helped propel into thedigital realm, our sustainability impact grew stronger.

While we are engaged in countless initiatives, webelieve that our biggest impact has been in ourway of contributing to a more digital and thusmore sustainable future by enabling and actively encouraging organizations to digitize and use less paper.

With our evolving sustainability and corporate responsibility priorities in mind, we have continuedto develop InfoCare, our data-driven sustainability initiatives that include three critical mission platforms, namely, InfoGreen, InfoSave and InfoGrow.

Through InfoGreen, for example, we have launched initiatives and solutions that aim to raise awareness and have environmental impacts. One of these noteworthy

initiatives, our GreenBox service, has grown significantly in 2017 where we distributed989 boxes and increased our GreenBox office presence by 45%. This has allowed us to save23% more paper – 135,926kg to be exact.

Furthermore, in order to empower our workforce,we provided our staff with a total of 18 tailored training sessions throughout 2017. We’ve introduced a new e-learning program across our network thathas reduced learning time by almost 60%. We have also kept a close eye on our carbon footprint and continue to observe our office energy releases, water consumption and transport emissions.

We have also made significant progress in developing digital skills amongst the communities we work in. Through our recently formed partnerships with organizations such as AIIM, the Emirates Collegeof Technology, The German University of Technology in Oman, and Al-Rud’ha, we strive to enhance the skills of the youth.

We are proud to have been recognized by theDubai Chamber of Commerce and Industry for our corporate social responsibility and sustainability efforts in 2017. This recognition reaffirms our belief in the pursuit of a higher purpose, one thatis focused on humanity, the environment and the youth. We are pleased to present to you with our exceptional 2017 sustainability report that looksat our achievements, learnings and commitments. We hope this report not only instils confidence in our deeply rooted devotion and perseverance in catalyzing a more sustainable future but that it also inspires you, our stakeholders, to contribute and be an active part of these efforts.

Abed ShaheenCEO, InfoFort

CEO Letter

03

About InfoFort

Established in 1997, InfoFort is the Leading Information Management Solution Provider in the Middle East, Africa and Asia.

InfoFort’s comprehensive information management solutions cover the whole information management lifecycle and allow customers to move from paper to digital information management; structure their information; capture, process and validate data; automate customized workflows; and deploy electronic and digital signatures using smart and secure mobile technologies.

InfoFort is recognized as a "Cool Vendor in Emerging Markets" according to Gartner's2016 report, by leveraging its advanced technologies to increase the speed of adoptionof the digitization and automation journey.

Ourlocations

United Arab Emirates: Abu Dhabi . Dubai | Kingdom of Saudi Arabia: RiyadhJeddah . Dammam | Egypt | Jordan | Qatar | Bahrain | Lebanon | Turkey | OmanKuwait | Algeria | Kenya | Ghana | Uganda | Bangladesh

04

• Riyadh• Jeddah• Dammam

• Abu Dhabi• Dubai

Algeria

Ghana

EgyptLebanon Jordan

Turkey

KuwaitQatar

Bangladesh

OmanU.A.E

Bahrain

K.S.A

Kenya

Uganda

Mission Statement

To lead innovation in digital transformation solutions that enable organizations to digitize, automate and modernize.

Purpose Statement

To enable and contribute to economic growth and progress through unlocking the value and potential of data.

05

Employees Nationalities in our workforce

of employees have been working for us

for 5 years

Locations acrossthe globe

InfoFort SustainabilityHighlights 2017

814 34 39% 18

Technology solutions users

300K+

Trees saved in 2017 Gallons of water saved in 2017

Hours volunteered Trained youth

2,266 +951K 689 208

Growth in women employees

8%

06

Shredded sheets of paper for our clients

+77M

Total number of digitized images

+233M

Retired media assets destructed in 2017

5,982

KG of paper recycled for our clients in 2017

+135K

Our SustainabilityGovernance & Strategy

Our commitment to sustainable living is deeply rooted in our business strategy through our mission and purpose, business model and sustainability priorities that help us to grow the our business while increasing our positive social and environmental impact.

InfoCare: Our Data-Driven Sustainability Initiatives

People Valuing and Empowering people to create organizational value

Sustainable Environment Responsible business practices aimed atprotecting the environment and resources

Health & Safety Maintaining a safe working environment withoutrisks to physical and mental health

InfoGreenInitiatives and solutions that aim to raise awareness and have environmental impacts.

InfoSaveInitiatives that aimto enable mission critical organisations to become more productive, efficient and responsive.

InfoGrowInitiatives that aimto train marginalized youth to help them enter the work force and be self-sufficient.

Our Sustainability Priorities

07

814 employees 34 nationalitiesInfoFort team in 2017

MulticulturalDiversity

Age distribution

We believe that People are our most valuable asset and a key to ensuring our future success and our continued leadership in technology solutions. InfoFort trains and empowers its people and prepares them to act as innovative and reliable solution providers, and intra-entrepreneurship in their own right.

InfoFort is driven by a diverse, dynamic, active and flexible team. We foster creativity and intra-entrepreneurship by creating a stimulating work environment where ideas coming from any member of the organization are encouraged, no matter how small.

People

At InfoFort, we believe that diversity drives innovation. We protect and value our diversity as we are a proud multicultural team.

Asia42.87%

Americas & Europe0.86%

46%

37%

13%

3%

21-30 years old

31-40 years old

41-50 years old

51-64 years old

Retention rate

39%

9%

2%

With the company for more than 5 years

With the company for more than 10 years

With the company for more than 15 years

08

Middle East 32.06%

Africa24.20%

Women at InfoFort

Women employeesby departments

InfoFort is committed to a diverse work environment with equal opportunities for all employees. We recognize the importance of gender diversity and equality for our business and also for the wider economies and societies we are in and we continue to strive fora balance in the company.

35% Operations13% Customer Management Teams11% IT8% Accounting and Finance8% Customer Service6% Business Improvement and Efficiency6% CRM & Marketing6% HR3% Administration1% Facilities1% Management1% Sustainability

Mother friendlyenvironment

Grew by 8% 9%

Lactation Room

Parking for expectant mothers

Flexible working hour for mothers

90 Days maternity leave and5 days paternity

Day off on Mother’s Day

09

Women colleagues2016 vs 2017 Total women

People empowerment

Learning

At InfoFort, we create an environment where our employees have the opportunities to develop their skills and grow their careers.

In 2017, we introduced a new e-learning program across our network that has relatively quick delivery cycles. This indicates that the time required to learn is reducedto 25%-60% of what is required in traditional learning.

Highlights2017

10

18 Total trainings

20 Hours

Our DNA

Through an internal crowdsourcing exercise we designed our DNA which represents what we all believe in and strive for. The DNA highlights our commitment to Confidentiality, Fairness, Justness, Equality, Transparency, Safety, Boundary-less thinking, innovation and experimentation and to nurturing and developing talent internally and externally.

11

Boundary-less thinking,freedom & openness

in communication

Fairness, justness,equality & transparency

A higher purpose that is focused on humanity,environment & youth

Nurturing & developingtalent, learning, mastery

& growthInnovation &

experimentation

A Culture of:

Safety of people & data

Confidentialityof information

We strive to maintain an environmental culture with a minimum of negative impact on the environment. Nowadays, our major impacts are office energy releases, water consumption, and transport emissions.

SustainableEnvironment

Global Emissions BreakdownInfoFort’s Carbon Footprint 2017

Generated from InfoFort managed, owned or leased vehicles that use diesel and unleaded 95 and 98 fuels

Generated from electricity consumption from heating, cooling, lighting, and technology use in our offices and warehouses across the globe.

Generated by InfoFort employees commute toand from work

Direct emissions (fuel)

Indirect emissions (transportation)

tCO2e2477

Generated by InfoFort employees business travel

tCO2e53

tCO2e1323 TOTAL

5244Tons of CO2 equivalent

(tCO2e)

27%

26%

Indirect emissions (electricity)

47%

EnergyConsumption

4,152,990 KW

WaterConsumption

23,855,882 liters

FuelConsumption319,961 liters

12

At InfoFort, we devote a special attention to protect our employees, customers, vendors and any other people involved in our operations. Safeguarding their health and safety is one of our main priorities.

We actively develop a safety culture in the company to prevent of all types of accidents and protect people at work and achieve our vision of zero major incidents.

InfoFort aims to constantly improve its health and safety performance by implementingthe following proactive safety measures:

General safety orientation training for new employees and employees starting new jobs, including company safety regulations and emergency procedures;

Specific trainings for employees, contractors and other stakeholders on the hazards of their jobs and how to do their jobs safely;

Constant improvement into the system of reporting hazards, injuries, illnesses, etc;

Workplace inspections for current and potential safety andhealth problems

Eye-catching safety signs and warning notices

Routine safety checks

Compliance with OHSAS regulations.

Health& Safety

A safe and healthy workplace

13

Health & SafetyHighlights 2017

Total Number of Incidents 60

05

55

01

31

01

30

01

07

25

10.25

1887712

235964

813

0.52974182

1.085970741

0.114754098

0

2.05

Total Number of Incidents Resulted in Injuries

Total Number of Incidents without Injuries

Total Number of Fatalities

Total Number of Vehicles Related Incidents

Total Number of Vehicles Related Incidents Resulting in Injuries

Total Number of Vehicles Incidents without Injuries

Total Number of Vehicles Incidents Fatalities

Total Number of Warehouse/Office Incidents with Injuries

Total Number of Warehouse/Office Incidents without Injuries

Total Number of Warehouse/Office Incidents Lost Time (Days)

Total Number of Working hours during 2017

Total Number of Working days during 2017

Total Number of Employees

Recordable Incident Rate

LTR - Lost Time Frequency Rate

Severity Rate

Vehicles Related Lost Days Rate (Per Million Boxes)

Warehouse Lost Days Rate (Per Million Boxes)

12Accidents per Million Boxes

14

Using our Information Management expertiseto drive sustainabilityInfoCare is InfoFort’s platform for empowering information-driven sustainability initiatives where we use our cumulative expertise and highly motivated and socially engaged talent to innovate in saving the environment, supporting mission-critical organizations to ultimately save lives, and developing and empowering youth living in margined communities. This platform has three pillars – InfoGreen, InfoSave and InfoGrow.

InfoFort’s secure data destruction service provides comprehensive solutions for data security and disposal of retired IT assets in line with industry best practice, international security standards and with full commitment to the environment. InfoFort utilises recognised recycling methods that guarantee zero landfill, zero incineration and processall materials in an eco-friendly manner, while maximising the re-use of all components.

InfoCare

Shredding & recycling solutions

Sheets of paper were securely shredded by InfoFort in 2017

Retired media assetswere securely destroyed by InfoFort in 2017

Green data destruction solutionof retired IT assets

77,322,000 5,982

15

InfoGreen

Initiatives and solutions that aim to raise awareness and have environmental impacts. Examples of these are solutions and practices for reducing paper consumption, carbon foot print and recycling to name a few.

With the advent of new technologies, a common misconception is that we operate in a paperless business ecosystem. Research suggests a document, on average is copied 9 to 11 times and more than 50% of office waste is paper. These alarming figures predict an increasing rate in paper consumption.” For this reason, InfoFort launched in June 2014 its GreenBox service – a 100 % free service main purpose is to contribute to a sustainable eco-system that aims to create:

GreenBox

Join our green initiative today.Contact us at GreenBox@infofort.comVisit our website for more: www.greenbox.infofort.com

Progress in 2017

Environmental Impact

989

Total number of GreenBoxes distributed

Total number of GreenBoxes clients

506

135,926 (+23%)

KG of paper recycled

Number of offices

820 (+45%)

Awareness On paper wastage & its negative impact

Education On paper recycling & its bene�ts

Change In people's paper consumption habits

Sustainability Direct impact on the environment

16

Saved trees Saved gallonsof water

Saved gallonsof oil

Offset tCO2e

2,266 951,479 52,105 2,266

Initiatives that aim to train and enablemarginalized youth with life and information-based skills to develop, grow, enter the workforce and be self-sufficient.

200 Total trained youth689 Total hours volunteered

Solution Organization Country Impact FactsAbout

Aga khan foundation(Om- Habibeh Centerfor continuing education located in Aswan) the center aims to provide employment-related training to the youth of Aswan and Upper Egypt with the ultimate goal of fostering economic development.

InfoFort in a collaboration with Aga khan foundation established a Digital Lab at Om-Habibeh Center for continuing education and equipped it with a new network setup, thirteen computers and a high-performance server.

Trained 11 youths,2 InfoFort employees volunteered and offered a total of12 hours of training

Aga khan Egypt

17

Our SustainabilityProgress 2017

Dig

ital L

ab

Ruwwad Egypt - Ezbet Khairallah, home to morethan 500,000 habitants, isone of the biggest informal settlements in Cairo. Fadi Ghandour was first introduced to Ezbet Khairallah, in 2009, and in 2011 Ruwwad commissioned a needs assessment and asset mapping survey. In 2012,a community center was opened in the Ezbah anda small fund was createdwith the support of Aramex, Egypt, to educate 50 youths annually in exchange for community service. The center was set up by the youths themselves and continuesto grow to this day. By 2016, the number of scholars benefiting from the fund reached 197 scholars.

Upgraded the current Digital lab of Ruwwad Egypt with 5 PCs.

Trained 5 youths, 1 InfoFort employee volunteered and offered 1 hour of training

Ruwwad Egypt

Upg

rade

Dig

ital L

ab

18

Solution Organization Country Impact FactsAbout

Dubai Minds is an organization on the path to empower the UAE's youth by offering an unparalleled and life-changing work experiences. The city of Dubai garners an impressive amount of talent that is left unused. At Dubai Minds, we hope to cultivate and put that talent to its use.

InfoFort along with Dubai Minds worked together to provide youths in the UAE an opportunity to do their internships, meeting their universities and colleges’ requirements, and also provide awareness of thejob related work after their graduation.

Trained 11 youths,9 InfoFort employees volunteered and offered a total of 50 hours of training

Dubai Minds UAE

Inte

rnsh

ip a

t the

org

aniz

atio

n

Emirates Foundation is a philanthropic foundation set up by the Government of the Emirate of Abu Dhabi to facilitate public-private funded initiatives to improve the welfare of people across the UAE.

Offered shared knowledge and awareness session on content management which helped the Emirati youth chose their University specialization. In addition,InfoFort provided job opportunities for students who are interested in content management.

Trained 36 youths,2 InfoFort employees volunteered and offered a total of 18 hours of training

Emirates Foundations

UAE

Emira

tizat

ion:

Invo

lve

Emira

ti yo

uth

in

the

wor

k en

viro

nmen

t

Sultan Qaboos University, located in Al Khoudh in the Muscat Governorate, is the only public university in the Sultanate of Oman.

Offered shared knowledge and awareness session on content management which helped the Emirati youth chose their University specialization. In addition,InfoFort provided job opportunities for students who are interested in content management.

Trained 18 youths,3 InfoFort employees volunteered and offered a total of 50 hours of training

Sultan Qaboos

University

Oman

Inte

rshi

p fo

r Om

ani w

omen

in c

onte

nt m

anag

emen

t

Al Manzil: Actively promotes inclusion by providinga professional learning environment for people with disability to nurture their potential & develop the needed social, educational & vocational skills that are required to function in society.

InfoFort provided volunteers assisted Al Manzil’s special needs students in identifying their strengths in job related areas and also providing career opportunities within InfoFort and other organizations within their capacity.

Trained 15 youths, 3 InfoFort employees volunteered and offered a total of 34 hours of training

Al Manzil UAE

Lega

cy o

f hop

e

19

Solution Organization Country Impact FactsAbout

Global Communities: An organization that helps girls achieve their dreams by training, mentoring and starting SMEs.

The youth organizations setup a training program witha schedule of topics which volunteers sign-up for and offer skills to the youth within the specified period as organizedby the youth organizations.InfoFort Kenya in conjunction with a volunteer from a different company offered 2 sessionsof 2 hour to over 100 girls at their centers.

Trained 100 youths, 7 InfoFort employees volunteered and offered a total of 4 hours of training

Global Communities

Kenya

Yout

h tr

aini

ng p

rogr

am

Rescue Dada Centre: An organization that rescues girls subjected to abuse and rehabilitates them through education.

Global Communities: An organization that helps girls achieve their dreams by training, mentoring and starting SMEs.

The youth empowerment program entails having youth collectively in groups of 5 to 200, having training sessions by one or more skill sharers. The training sessions fall under the youth organizations’ schedules where they request for facilitators to go to the youth and give talks or train the girls for an hour or more.

Trained 4 youths, 4 InfoFort employees volunteered and offered a total of 520 hours of training

Rescue Dada Centre &

Global Communities

Kenya

Yout

h em

pow

erm

ent t

hrou

ghsk

ill s

harin

g/in

tern

ship

With InfoSave, InfoFort actively seeks ways to donate its expertise and solutions to mission-critical organizations. Our InfoSave initiatives enable such as health-care support, humanitarian, aid and relief, blood banks and NGOs to become more productive, efficient and responsive.

Solution Organization Country Impact FactsAbout

Ruwwad Egypt - Ezbet Khairallah, home to more than 500,000 habitants, is one of the biggest informal settlements in Cairo. Fadi Ghandour was first introduced to Ezbet Khairallah, in 2009, and in 2011 Ruwwad commissioned a needs assessment and asset mapping survey. In 2012, a community center was opened in the Ezbah and a small fund was created with the support of Aramex, Egypt, to educate 50 youths annually in exchange for community service. The center was set up by the youths themselves and continues to grow to this day. By 2016, the number of scholars benefiting from the fund reached 197 scholars.

Supported Ruwwad Egypt in digitizing their financial records.

Number of files:3000 images

InfoFort employees volunteered and offered a total of 40 hours of training

Ruwwad Egypt

Egypt

20

Our SustainabilityProgress 2017

Wor

kpla

ce m

oder

niza

tion

solu

tion

ISO 9001:2015 Certification. The updated standard focuses more on Risk management, interested parties and the context of organization.

OHSAS 18001:2007

Upcoming Certificates for 2018: ISO 27001 Information Management Solutions ISO 39001 Road Safety and Traffic Management system ISO 14001 Environmental Management System Compliance to GDPR standard

Dubai Chamber CSR Label 2017 InfoFort was recognized by Dubai Chamber of Commerce and Industry for its corporate social responsibility and sustainability efforts.

21

Certifications

data@infofort.com | www.infofort.com