A subsidiary of

InfoFort strives and innovates to be recognized as the leading records and information management solution provider in emerging economies.

InfoFort

About InfoFortEstablished in 1997, InfoFort today is the leading records and information management solution provider in the GCC, and Africa.

InfoFort has and continues to develop secure, innovative and customized solutions for different industries. These solutions cover the full information life cycle and range from physical records management to electronic records management (scanning, conversion, capture, enrichment, data mining, document/records/workflow management systems), to consultancy, to secure and certified shredding, to offsite data protection, media, tape vaulting and rotation, and to secure data destruction.

InfoFort’s global customers, ranging from small and medium sized organizations to multinationals and Fortune 500 enterprises, span a broad range of industries including financial services, legal, healthcare, engineering, government, public services, energy, oil and gas, information technology and media.

InfoFort is owned by Aramex, a leading global provider of comprehensive logistics, transportation and information management solutions, which is listed on the Dubai Financial Market (DFM). Today, Aramex employs more than 8,600 people in over 310 locations around the globe, and has a strong alliance network providing worldwide presence. The range of services offered by Aramex includes international and domestic express delivery, freight forwarding, logistics and warehousing, information management, e-commerce solutions, and online shopping services.

Mission StatementInfoFort strives and innovates to be recognized as the leading records and information management solution provider in emerging economies.

Purpose StatementTo offer innovative information management solutions that preserves intellectual and knowledge capital, protects data, and enables progress.

Our PromiseTo take personal responsibility to safeguard our clients’ data & earn their trust.

Information ManagementAt InfoFort we talk about information and “Information Management”. Information is such a powerful word and world, which provides massive opportunities. Information is everywhere around us. It can be on paper, transformed from paper to digital, created digitally; can reside on a DVD, a tape, hard drive, a server, a cloud network; can be stored physically and electronically; can be archived and retrieved; can be preserved and purged; Information is everywhere and it is unstructured by nature.

Member of…

PreferredSolution Provider

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Services Offering

Comprehensive services that cover the complete information management lifecycle.

Services OfferingInfoFort services cover the full information management life cycle. These services range from physical records management to electronic records management to consultancy, to secure data destruction and certified shredding, to offsite media, tape vaulting and rotation.

Physical Records ManagementRecords storage and managementActive / in-active file managementFacility management

Electronic Records ManagementDocument imaging & conversion of various sizesData capturing & enrichmentDocument management system

Media Tape Vaulting and RotationSecured storageDaily pickupsScheduled & un-scheduled retrievals

Secure Data DestructionData security Permanent data wiping Green solutions

Business Intelligence & Analytics Substantial researches Actionable insightsIncrease revenue

Cheques Management ServicesFire-rated cabinetsSecure storageScheduled & un-scheduled retrievals

IT Escrow ServicesTrusted third party serviceSafe-keepingFlexibility

ConsultancyProcess mappingProcess re-engineeringSolution design

Secure ShreddingOff-site document destructionSecure environmentConfidential & certified

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Physical Records Management

Lower your total cost of ownership while benefiting from world class security, confidentiality, accessibility, compliance and preservation.

Whether you have inactive records or active ones and your company feels the continuous need for additional space, the pressure and challenge for better security, confidentiality, accessibility, compliance with your local and global regulations, and long term preservation, InfoFort’s physical records management services will be the answer.

PHYSICAL RECORDS MANAGEMENT

Assessment & Packing – Our well trained and experienced staff will identify, sort, bar-code, pack and catalogue your records in the InfoFort supplied boxes.

Collection & Storage – Your records are securely collected and transported for safe storage. A unique indexing / description is captured in our database.

Retrieval – Following certain security and confidenti-ality processes, you can simply email or use our web based system to request certain records.

Confidential Destruction – We manage your reten-tion cycle and advise you when obsolete documents become due for destruction.

How it works:

Secure – Our unique facilities are dedicated record storage centers with 24 hours security, electronic access control and CCTV monitoring. Also, we employ pro-active fire prevention measures supported by infrastructure, training, and real time links with civil departments.

Efficient – No more struggling to find space for your old records or trying to find misplaced files. Bar-coding of individual files provide detailed information of archive contents and allows tracking of the exact locations of all documents in storage and in transit.

Confidential – All archived materials are kept anonymous through our bar-code ID system and are randomly located.

Economical – You no longer have to pay for your document management infrastructure. Storeroom rent, shelving, filling and overheads become a thing of the past. No need to spend on upgrading technology to maintain and manage your documents.

Benefits:

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Electronic Records Management

Document management, workflow management, email management systems, image capture solutions, data enrichment and DMS Integration.

InfoFort’s information management solutions includes a wide range of electronic records management services, such as document management, workflow management, email management, image capturing, image conver-sion, data enrichment and image recognition (OCR, MICR, ICR, etc...).

Electronic Records Management

Study– Our team of experts will visit your current archives and will conduct a complete study and analysis of the volumes, types, needs and technical details.

Financial Estimate – Once we develop the under-standing and scope of the requirements, we utilize a tool to provide a detailed and economical financial estimate.

Project Setup Onsite/Offsite – A project manage-ment team will deploy all infrastructure, train and lead the project to successful implementation.

Implementation – The team will then manage and deliver all electronic records to InfoFort’s supplied document management system or integrate with your existing one.

How it works:

Accessibility – With the cutting edge technology, your organization will have speedy and multiple simultaneous access.

Efficiency – Time is critical in today’s business environment. Our technology allows you to efficiently and accurately find the documents you need.

Confidentiality – All electronic information can be encrypted. Our security module allows us to custom-ize access levels as required.

Cost – Expensive real estate can be utilized to expand your business and free-up office space.

Best Practice – InfoFort follows international standards and is registered member of PDF/A Competency Center.

Benefits:

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Media / Tape Vaulting and Rotation

Media / tape vaulting and rotation solutions that guarantees business continuity and resilience.

Given today’s circumstances, business continuity and resilience are on the top of executives agendas. It is not enough to backup your data anymore. Strategic decisions should be made on where to store the backup media, storage conditions, rotation schedules and how it is picked up and delivered. Such decisions can make it or break it in times of disasters or need.

Media / Tape Vaulting and Rotation

Collection and Retrieval – Our team will collect your backup media from your office on a daily / weekly / monthly basis and return it on predefined schedule. The media is transported to and from our vaults under tight security in specially designed containers and under temperature controlled conditions.

Storage – All media are stored in our highly secure media vaults that are designed to withstand internal and external threats. The vaults are equipped with FM 200 suppression systems, maintained tempera-ture (15c to 21c) and humidity, anti-static flooring and shelving, CCTV, temperature monitoring systems and others.

Unscheduled Retrievals – InfoFort guarantees immediate action to any unscheduled retrieval due to an emergency or other and will deliver the media anytime and any day this is required.

How it works:

Disaster Recovery – Fulfills your risk management and disaster recovery needs and ensures business continuity.

Reliable, 24/7 response – We ensure that your media is timely picked up, stored, secured and delivered.

Compliant – Our vaults are compliant with global industry standards and state-of-art infrastructure.

Economical – You no longer have to build a large and expensive vault to accommodate the storage of your media. By using InfoFort services, you only pay for what you store.

Benefits:

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Secure Data Destruction

Comprehensive green solutions for data security and disposal of retired IT assets.

As companies deploy new technologies into their organizations, they are faced with real problems of what to do with their old and outdated IT assets. Be it data security, safety, confidentiality, compliance or environmental policies, it is no longer accept-able for companies to simply throw away old technologies or just pass them over to a third party. InfoFort’s Secure Data Destruction services will provide comprehensive green solutions for data security and disposal of retired IT assets (such as servers, hard drives, PCs, laptops, DLTs, LTOs, CDs, DVDs, flash memory sticks, smart phones) in line with the international security standards and with full commitment to the environment.

Secure Data Destruction

Registration: Upon receiving your request, we will set off an inventory capturing your IT assets ‘serial number, models and quantities.

Data Destruction: Our well-trained and experienced staff will assist you to choose the most secure and suitable method of destroying your media. We offer onsite & offsite services such as data wiping degaussing, crushing and shredding.

Recycling: We utilize recognized recycling methods that guarantee Zero landfill, Zero incineration and process all materials in an eco-friendly manner, while maximizing the re-use of all components.

Acknowledgement: At the end of the process, our team will provide full documentation, acknowledging that data was destroyed and/or your IT hardware was recycled according to the industry best practice.

Compliance: Our services are in accordance with the US / NSA / CSS, while our equipment’s assure compliance with certain security codes and standards such as: PCI DSS / NIST / NIST SP 800-36 / NIST SP 800-88 / HIPAA/ PIPEDA / GLBA.

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How it works:

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Green: Your organization will be in line with the industry’s best practice and thus maintain a competi-tive edge.

Data Security: Whether the destruction takes place at our facility or yours, we guarantee that the data security is not compromised. Our destruction centers are secure with 24/7 security, electronic access control and CCTV monitoring.

Logistics management: To ensure an optimum service is offered, we provide all required resources: packing, collection, transportation, inventory and decommissioning to name a few.

Benefits:

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Business Intelligence and Analytics

Unlock the potential of your valuable data.

Data and information are key enterprise assets. Whether it’s to track, analyze, customer behavior or to identify and extract the valuable information, our business intelligence and analytics solutions assist organizations to transform their set of data into actionable insights that gives them a competitive advantage.

Business Intelligence and Analytics

Define – Based on your business objectives, our team will analyze your needs, provide the steps to carry out and define the areas of action to meet your long term business goals.

Collect Information – In order to ensure an accurate analysis is submitted; our team will undertake substantial researches, collect adequate data and filter the most relevant information.

Measure Results – The outcomes of such analysis are tangibles. Our business intelligence and analytics platform will improve your decision making and influence various areas such as marketing, finance or customer service ensuring compliance to interna-tional and local standards.

How it works:

Efficient – Our services, powered with top of the line business intelligence and analytics technologies will provide you with the efficient analysis, extracted from multiple sources.

Economical – Through our practice, you can cross or up sell, increase loyalty, attract new customers and manage your company’s data, guarantying your business goals are met.

360-degree Approach – To ensure business improve-ment, our approach will focus on your clients’ behavior and information is extracted and interpreted thoroughly at each level of the process.

Increased Revenues – Our solutions will provide valuable, actionable and monetizable marketing and business performance insights that will increase your revenues and help you identify new opportunities.

Benefits:

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Cheques Management

Complete, efficient and secure cheques management.

For regions where cheques are heavily in use, InfoFort has developed solutions that help the banking industry or financial institutes in managing the flow, disbursement storage and digitization of cheques (post dated or others).

Cheques Management

Collection – We securely collect and transport your cheques from branches or hub locations.

Registration – Cheques received through a specially designed process to ensure accuracy. Cheques can be individually bar-coded and passed through a special scanner which reads the MICR number while capturing the image.

Information Capture – All details of the cheques are captured in compliance with ICCS requirements and directives of the central bank.

Storage – Special fireproof cabinets are used to store the cheques after sorting them out based on different strategies and customer requirements.

Retrieval – Cheques are pulled 48 hours prior to their maturity and are presented to the institute. They can also be accessed on an adhoc basis.

How it works:

Safeguarding – Cheques follow a very strict and secure process and storage system.

Accuracy – A powerful system ensures data integrity. This ensures that all information is accurately captured.

Flexibility – We manage variety of cheques including, security cheques, personal loan, mortgage loan, and others.

Economical – You no longer have invest in human resources handling the non core competencies.

Benefits:

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IT Escrow

Secure and practical escrow solutions for your intellectual property.

InfoFort’s IT Escrow services provide a secure solution for both licensors and licensees and enable them to complete their trade transaction in a way that safeguards both parties’ interests.

IT Escrow Services

Legal Agreement – We form a binding agreement with both the licensor and licensee.

Safe Storage – We store the intellectual property in a specific vault which is designed to maintain safety and security of the property.

Access – We grant access to the intellectual property based on the contract’s terms and conditions.

How it works:

No conflict of Interest – We act independently as an escrow agent and have no conflict of interests where there is a dispute or when the licensor ceases to exist.

Safeguard – Extreme protection and access control procedures.

Customize – Each agreement is customized to best fit your requirements.

Mitigate Risk – As a trusted and neutral third party InfoFort solution helps you mitigate your risk and ensures access to intellectual property or source code for mission critical software.

Benefits:

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Consultancy

Extensive industry specific experience and a scientific approach to consulting.

Whether your organization is looking to evaluate the existing system of document and information management / storage or in process of deciding upon the best technologies and methods of implementation, InfoFort has the right capabilities to help you choose the best technologies and strategies.

Consultancy

Process mapping – Our experts will conduct a complete study on your current methods of record, document and workflow management. They will study the different processes and will map them utilizing latest tools and scientific methods.

Process re-engineering – After conducting the initial study, we utilize our experience, know-how, time, motion studies, process improvement and methodologies to redefine your process and make sure they are in line with your expectations and best practices.

Technology – Based on a gap analysis method and using different tools, we can recommend the suitable technologies that your organization need to meet its challenges and demands.

Solution design – In addition to all above we can customize a comprehensive solution and implement it using our expertise, tools and infrastructure.

How it works:

Best Practice – Your organization will be in line with industry best practices and thus maintain a competitive advantage.

Retention – The ability to quickly and consistently identify which records need to be retained and for how long.

Maintenance – Creation and maintenance of credible records for litigation, audit or government investigation.

Compliance – Compliance with legal and regulatory retention requirements.

Efficiency and Productivity – Improved operational efficiency, including reduced need for space, equipment and supplies.

Business Integration – Integration of records management into your business systems and processes.

Benefits:

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Secure Shredding

Secure, confidential and environmentally friendly shredding.

InfoFort manages the complete information life cycle and that includes purging information when it’s not needed anymore. Moreover, InfoFort's green initiatives ensure that document shredding is done in an ethical and environ-mentally friendly manner. Furthermore, our shredding services are done in a secure manner to make sure that confidentiality is maintained at all times.

Secure Shredding

Retention Policies – The ability to maintain your records retention schedules in our system and based on your policies we alert you when these records or documents are due for shredding.

Notification & Shredding – Once the notification is authorized by you, we prepare all your boxes for shredding and we proceed with the process at our premises with your presence and a witness if needed.

Certification – Once the documents are shredded, we provide a certi ficate of destruction which enables you to keep track of destructed documents and will also fulfill the legal and regulatory requirements.

How it works:

Compliance – Be compliant with different governing rules and regulations.

Cost Reduction – Reduce cost of storage for records that are obsolete.

Security – Ensure that no one has an access to information that is no longer needed.

Certification – Maintain audit trails by a certificate of destruction.

Environmentally friendly – Align your green initiatives with our green practices in shredding, recycling and contributing to the well being of the environment around us.

Benefits:

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Industry Solutions

Innovative and customized solutions for your industry.

Our customized banking solutions are based on our extensive experience and history in this industry.

BANKING

Solution

For more than a decade, InfoFort has been continuously innovating and customizing solutions for the financial services industry in general and the banking in specific.

The exposure to the majority of the banks in the regions we operate in, have given us tremendous experience, in depth knowledge of different banking processes and the prevailing needs.

We understand the banking industry records as they vary from:

Mandate files which need to be constantly updated

Credit card files which require frequent access

Daily teller transactions which needs proper archiving methods due to large volumes

Corporate accounts which needs flawless controls

How It Helps You

InfoFort customized solutions include, but are not limited to:

Physical records storage and management

Electronic records management

Cheques Management

Confidential and certified shredding

Management of bank’s record facility

Data encrichment and analysis

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Medical records service, diagnosis and treatments, assist finding the patient history of examination. This information is vital for all providers involved in a patient’s healthcare.

HEALTHCARE

Managing medical records has been a challenge for all healthcare providers given the sensitivity and importance of speed and instant access to information and their impact on human lives.

InfoFort solutions enable healthcare providers to meet the challenges faced due to growing number of paper based information and the need to simultaneously access patient files as needed.

Solution How it Helps You

We understand the nature of your records as it vary from:

Active patient’s history which needs to be constantly updated Patient’s medical records which require frequent access Laboratory and radiology records which needs suitable archiving methods

InfoFort customized solutions include, but not limited to:

Active patient file management

Inactive patient file management Secured & certified shredding of documents

Management of healthcare provider’s medical record room

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InfoFort’s solutions have been a long time enabler and enhancer of different govern-mental units, public services and departments. Whether it is physical or digital, our customized solutions has helped different government entities such as ministries, municipalities, law enforcement, planning, auditing and others to enhance their inter-nal processes and improve the quality of their services.

GOVERNMENT

Our services and solutions have been extended to many government, semi-government and public sectors including:

Municipalities: Given the wide scope of services that municipalities usually handle, information and paper based documents have expended in these organizations like Town planning, Water & Electricity.

Naturalization & Residency: Managing resident and citizen applications ranging from passports, birth certificates, residency, citizenship, entry permits and other types of services offered by the department.

Law Enforcement: InfoFort solutions can help the agencies to improve their internal processes, public services, access to information as needed and better collaborate together.

These solutions cover complaint handling, requests from public, requests from cross disciplines, requests from courts of law, traffic department’s applications, licensing and others.

Solution

InfoFort offers comprehensive services which helps you acheive the following:

Improved government to citizen services

Improved & structured document control

Compliance to laws of the country

Complete inventory of records

Simultaneous access to your electronic records

Focus on your core competency while InfoFort manages your records

Preservation of critical records and history

How It Helps You

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TELECOMMUNICATIONInfoFort solutions enables and improves the telecommunication industry’s processes and overall compliance. For more than a decade InfoFort has been playing a vital role in innovating and providing telecom operators with solutions that allows them to better manage their process.

Improved customer service and thus competitive advantage

Compliance to federal laws of the country

Complete inventory of records

Simultaneous access to your electronic records

Reduced cost

How It Helps You

With growth in the demand for mobile devices, the intense industry rivalry, the presence of large number of retail outlets with each country and across geographies, and together with the legal and security issues in place, one can only imagine the challenge that telecom operators are facing.

InfoFort solutions continue to help operators with the complete process from:

Collecting application forms and processing them

Scanning them and capturing specific information

Integrating with operator’s systems

Handling different document types such as

Prepaid applications

Postpaid applications

Corporate account files

Individual account files

Billing documents

Solution

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INSURANCEAccessing information and managing it properly has never been more important for the insurance industry. Importance of privacy legislation, increased litigation and the need for compliance has made the need for good records management practices dominant.

InfoFort’s solution helps you achieve:

Faster and efficient claim processing

Well defined retention schedules

Security and accessibility of your paper and electronic documents

Compliance with the stringent regulatory require-mentsReducing the risk and cost of litigation, without impacting your ability to deliver a high level of service to your internal and external customers

How It Helps You

Our services cover physical and electronic manage-ment of records based on your requirements and our deep understanding of the different offered policies such as

Property Insurance

Property Damage Insurance

Liability Insurance

Product Insurance

Vehicle Insurance

Life Insurance

Insurance companies manage large volumes of information and documents. InfoFort offers active and inactive file storage and management. Our solution captures the critical information of your records in terms of indexes (ex: policy number, expiry date, etc.) as specified by your organization thus making it easy for you to access these records when needed.

Solution

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FILM AND SOUNDOur Film and Sound solutions are tailored to meet film, music and broadcast industries’ major needs, such as: TV stations, media companies, production houses, security enterprises or advertising agencies. We offer our best expertise to ensure your digital media and tape assets are securely and safely handled and preserved.

Comprehensive archiving system

Improves your media / tapes storage

Reduce your storage cost considerably

Focus on your core competency while we manage your tapes

Prompt, secure and easy access to your media and tapes

Safe and long term media and tapes’ preservation

Comply with international and local standards

Scheduled and on-demand transportation

Fulfills your risk management and disaster recovery needs

Ensures business continuity

Save real estate expenses

Follow global industry standards and state-of-art infrastructure

How It Helps You

All our media and tapes are stored in highly secure media and tapes vaults especially designed to withstand internal and external threats. Our vaults follow international standards:

Solution

Equipped with FM 200 gas suppression systems

Maintained temperature (15 °C to 21°C) and 20-50%relative humidity

CCTV monitoring and recording

Limited access control

24/7 - 365 days security guards and patrol guards

Smoke and heat detectors

Fire system & control with direct link to civil defense's base

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OIL, GAS AND ENERGYIncorporating information management system into the oil, gas and energy industry had considerably improved companies' operations and safety. InfoFort offers solutions that enable you to improve the processes in place while maintaining your industry compliance.

All physical and electronics records become accessible

All log films and drawings are preserved

High quality scanned images can be used for further conversion

Accelerate the decision making and create a safer production environment

Capture indexed information and records automati-cally

Reduce disaster and technology threats

Improved third party service and enhance time management

Consolidate physical and digital storage while reducing management costs

Secure on the long run, confidential and high-value information

Comply with international and local standardsinfrastructure

How It Helps YouSolution

Consolidate the company's data into its computer systems by scanning its log films and drawing

Implement a structured schedule to rotate the company's data across various locations

Archive and secure the company’s private data and drawings

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Our experts are eagerly waiting to help your company enjoy better security, confidentiality, accessibility, compliance, disaster recovery and preservation. Get in touch with us today.

Contact us

Our Locations

JeddahPhone: +966 2 6084401/2/3Fax: +966 2 6084405

Qatar

Jordan

DohaPhone: +9744 4 683207Fax: +9744 4 604657

Kuwait Phone: +965 1 820 011Fax: +965 2 434 6190

Kuwait Phone: +965 1 820 011Fax: +965 2 434 6190

Kuwait

KenyaOffice Cell: +254 703 633 411Office Cell: +254 704 860 752

UgandaPhone: +256 312 202 500 / +256 312 202 776Fax: +256 312 202 600

GhanaOffice Cell: +233 (303) 409090

Africa

RiyadhPhone: +966 1 216 9818 / 38Fax: +966 1 216 9744

Saudi Arabia

AmmanPhone: +962 6 566 6010Fax: +962 6 402 7051

Abu DhabiPhone: +971 600 54 00 41Fax: +971 2 643 4272

DubaiPhone: +971 600 54 00 41Fax: +971 4 886 3055

United Arab Emirates

MuscatPhone: +968 24 503392Fax: +968 24 503770

MuscatPhone: +968 24 503392Fax: +968 24 503770

Oman

ManamaPhone: +973 17 467536Fax: +973 17 466835

ManamaPhone: +973 17 467536Fax: +973 17 466835

Bahrain

DammamPhone: +966 3 8589502Fax: +966 3 8589501

CairoHotline: +202 16915Fax: +202 3 3046789

CairoHotline: +202 16915Fax: +202 3 3046789

Egypt

Email: secure@infofort.comWebsite: www.infofort.com

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Each ton of recycled paper can save 17 trees, 380 gallons of oil, 4,000 kilowatts of energy, 7,000 gallons of water and 60 pounds of air pollution. Please help us save the environment by recycling. This brochure is printed on recycled paper, “Eural Premium card””.