Q Shop Plan-H

Question Bank

Queries Joining related

Q1. What is Consumer Merchandise Purchase Advance Form?

Ans: - Consumer Merchandise Purchase Advance From is to fill the basic information of the Customer (Name, Address, DOB, Age, Gender, Pan, Field worker Name, code etc.)

Q2. What is Consumer Merchandise Purchase Order Form?

Ans: - Consumer Merchandise Purchase Order Form gives the estimated Monthly Purchase of products from our Boucher Catalogs.

Q3.Is it mandates to pay Rs.12, 250 for joining or the customer can pay lesser than this?

Ans: - Yes

Q4. What does tabloid contains?

Ans: - It gives you information on prevalent adulteration practice across food products.

Q5. What matter “World of Privileges Book" contains?

Ans: - This book will contain detail information about our complimentary services such as Privilege and Thyrocare Card also; it provides wide range of merchant partners at your nearest location. It’s a complete family magazine which also covers some additional articles such as “Healthy Recipes”, “Wonder of the world”, “Humor the best medicine” etc.

Q6. Will customer receive the welcome kit within 21 days or the product kit?

Ans: - Yes the customer will receive the welcome kit within 21 working days from the date of receiving the receipt at the branch.

Q7 Will there be any unique Identity for each customer?

Ans: - Yes, the receipt number will act as unique ID for the customer

Q8. If Customer is residing in Rajasthan and want to make joining of Karnataka customer under his id, will his team member get same facilities as he will get?

Ans: - Yes the customer will be getting the same benefit.

Queries Commission related

Q9. Will Agent get 20 rupees commission for welcome kit or product Kit?

Ans: - The Agent will get Rs 20 for the dispatch of Welcome Kit.

Q10. What will be the mode of payment for paying commission?

Ans: - The mode of payment will be same as per the Current Company policy.

Q11. How will we calculate the commission? Will there be any tree structure as Combosale for commission calculation?

Ans: - Commission is predefined for every new customer as Rs. 800 or Rs. 20 for delivering the Welcome kit. Yes, there will be tree structure applicable as per 10.13 % tree commission for active parabanking agents.

Q12. Will there be any special commission calculation for active Para banking Agent along with 20 Rs delivery commission and Rs 800 joining commission?

Ans:- Yes, There will be additional commission for active Para bankers under “Family Tree Commission” as up to 10.13% as per their cadre.

Queries Payment related

Q13. Cheque will be in favor of?

Ans: - Sahara Q Shop Unique Products Range Limited

Q14. Is there any mandate price scale for monthly purchase?

Ans: - No there is no mandate price scale for the monthly purchase.

Queries Delivery related

Q15. When will customer receive his products post ordering?

Ans: - As practice the next months order slip should be handed over to the delivery person when he comes to deliver the customers products of the current month.

Q16. Is it mandate to take home delivery service or a customer can directly go to branch/franchisee to collect his product?

Ans: - No it’s not mandate to take Home delivery the customer can collect the products from the Warehouse or Franchisee; however just for the convenience of the customer we will provide the delivery.

Queries LBP'S related

Q17. Can we redeem the LBP's in the form of both cash and products?

Ans: - No the customer will redeem the LBP’s in the form of Products mention in our Product Catalog. Please refer to the LBP accumulation / Encashment Policy mentioned in Brochure.

Q18. How can we calculate the time period for the redemption of loyalty bonus point? Will that be effective from the date of first purchase or from the date of delivery of products?

Ans: - The calculation will done through perfect and robust software and that will be effective from the date of delivery of the products.

Q19. What will be the effective date of redemption of LBP's, if in case customer wants to join today itself in Sahara Q Shop? Will that be counted from the date of joining or from the date of launching?

Ans: - You can redeem your LBP’s post 60 months from the date of launching Sahara Q Shop in your city.

Queries Product related

Q20. Can we make change in the products after requestment or can we make monthly changes in the list of product?

Ans :- Yes, We would gladly accept the changes if required in the order but these changes should be notified to the respective branch at least 4 working days in advance before the date of delivery

Q21. How can we order our products?

Ans: - You need to fill Consumer Merchandise Purchase Advance Form along with “Consumer Merchandise Purchase Order Form” and gives advance amount of Rs 12250 to place the order.

Q22. If in case customer is not able to make purchase of product in any month after joining, will his ID get terminated?

Ans :- No, the code will not be cancelled until 60 months from the date of enrollment in Sahara Q Shop.

Q23. In the catalogue price of meet masala powder of 50 GM is INR 50 and 100 gm is INR 26 (Product code 10176 & 10177 respectively)? Is it misprinted?

Ans: - yes, it’s a printing mistake and will revert on priority.

Q24. Till how many months customers have to make purchase of products? Is there any quarterly or yearly package in this scheme?

Ans: - No, they need to make purchase with us on a monthly basis to earn LBP’s (for

further details; please refer to LBP redemption Policy)

General Queries

Q25. If (Worker who has purchased the plan) introduces “B”, than “B” introduces “C” and further C introduces D. In this case the promotional incentive of Rs 800/- will go to “C” as he is the introducer. But will family tree commission will be distributed to A and his family tree members or not.

Ans) Yes the family tree commission will be distributed in the family tree of the worker.

Q26. Can even an employee can promote the plan and earn commission as mentioned below but he should first become motivator.

Ans) Commission will be distributed to employee as per current structure only

Q27. If any worker/depositor self introduces himself than will he get the promotional incentive of Rs 800/- and family tree commission as well.

Ans) Yes, he/she will get the promotional incentive and family tree commission as per their cadre.

Q28. Will Comosale/Comservs customers who are entitled to receive residuary commission in Comosale can also be converted in this plan or not?

Will it be considered as fresh joining or conversion?

Ans) Yes even Comosale and Comservs customers can join in this plan however they have to pay the advance purchase amount of Rs 12250/-

Q29. How the conversion will happen for customers having large amount deposit like 1 Lac or more. What will happen to the remaining amount?

Ans) A new plan is being launched for the same and will be shared shortly.

Q30. If any depositor has less amount than Rs 12250/- deposited with us and is willing to pay the remaining amount to join the new plan. How the commission will be distributed? Will it be considered as Fresh Joining or conversion?

Ans) In this case depositor is eligible to buy the plan by paying the remaining amount. The commission will be distributed on basis percentage of amount. For example if customer has a deposit of Rs 8000 and is will to pay Rs 4250 then in that case the introducer will get promotional incentive on prorate basis on amount Rs 4250 i.e. Rs

277.52 and the Family Tree commission will be distributed on Rs 8000 as per current structure of 6.13%

Q31. If any depositor converts any other depositor, will he get Rs 800/- as promotional Incentive or not? Whether family tree commission will be distributed in the family tree of the worker who introduced the depositor or not?

Ans) No, This is not applicable. There is no promotional incentive on conversion of existing customers

Q32. Delivery of complimentary products like Privilege Card, Thyrocare Card and World of Privileges Book will be done at Branches and further Branches will deliver the same to customers through their workers. For this any commission will be distributed?

Ans) Branches will be given Rs 20 per delivery which will be given to worker who is delivering the products.

Q33..If any field workers introduce any depositor under this scheme, will he get only 3.50% family tree commission? Or as per family tree of the worker [Introducer] 10.13% maximum commission will be distributed to worker’s tree according to their cadre? –

Ans) As per the family tree of the worker 10.13% maximum commission will be distributed to worker’s tree according to their cadre

Q34.At present, senior officer and above cadre worker get only initial commission. If any worker of above cadre take advance purchase plan and promote this scheme to the other person , in this condition will he get both type of commission like [1] promotional incentive and [2] family tree commission initial commission [promoter] or not ?

Ans) If they join and than promote they will get both promotional incentive and family tree commission as per their cadre

Q35.If any office worker below senior officer cadre does not join but he introduces any other person. Will he get commission as per cadre mentioned in the family tree? [As per new commission structure 12.26] or maximum up to motivator cadre 8.42%?

Ans) The person will not get promotional incentive however will get family tree commission as per their cadre. If person introduce new customer then he will get family tree commission (as per 12.26% maximum) and if he introduces existing depositor then he will get as per current structure (6.13% maximum).

Q36. If any workers himself take membership, he does not get promotional incentive.

will he get family tree commission 10.13% as per their cadre or not ?

Ans) He gets family tree commission of 10.13% as per their cadre.

Q37. Is there any maximum limit for number of members, who can shop on customer’s card?

Ans) Yes, Company has started this business keeping in mind that on an average a family size can be of 4-5 members. If customer wants to make purchase of products in bulk i.e. he wants to do bulk booking for that he has to contact his concerned branch, because he might get some discount on bulk booking.

Q38. If in case customer shop frequently in between a month from franchisee office apart from monthly shopping, will he get full LBP’s for that particular shopping?

Ans) No, 50 % of the LBP’s.

Q39. Apart from the quantity and the sale price of the various products mentioned in the catalogue, what if for example customer is willing to buy 250 gram dal, which is not mentioned in the catalogue, how will we calculate the LBP’s for that?

Ans) We can not provide such quantity to the customer, because there is some specific quantity defined by the company for each product in the catalogue, so the customer has to make purchase as per catalogue only.

Q40. Will the VAT and taxes be appli-cable on the purchase of products? Prices will be inclusive of taxes or will it be added at the time of billing?

Ans) Sale price is inclusive of all taxes.

Q41. Language Barrier may affect the percentage of interest for education pack, as many customers are not able to understand English language? How should we convince the customer in that case?

Ans) As per company decision, Education Pack can not be translated in any other regional language and we have to convince the customer, making him realize the advantage of Education Pack.

Q42. When will he get the first order of Sahara Q and Sahara Combo Genie?

Ans) Company is creating the software, in which there will be full information of customer identity (name, address, ctc no. etc). This software will be provided to each branch. Yes, as of now first delivery may take few more days. After first delivery, next all deliveries will be as per cycle (a month in Sahara Q Shop and Sahara Combo Genie from the date of first delivery) defined by the company.

Q43. What will happen if in case customer is paying joining amount through cheque as cheque clearance takes time, in that case will the delivery time be extended?

Ans) Date of delivery will be counted from the date of clearance of cheque.

Q44. If in case cheque gets bounced, there will be penalty charges applicable, but only in the next month. Customer can take wrong advantage of this thing which can be a loss for the company?

Ans) Customer would not like to pay penalty charges again and again and introducer will keep a check upon such customer,

Q45. Will the kartavyayogi get 20 Rs. for each delivery of products (Whether it is 3 or 4 times in a month)?

Ans) Unanswered

Q46. Will there be any specific time frame for ordering the products at franchisee office?

Ans) Customer can order his products in the duration of working hours of franchisee Office.

Q47. Company is providing 3.5% discount on monthly purchase, as per that percentage of discount, it is 204 rs for single purchase and in totality it should be 12240 rupees. Joining amount is 12250 rupees. What should we tell the customer in this case as customer may ask to return or adjust that remaining 10 Rs?

Ans) There are few more numbers after decimal in that particular 3.5%, which is

rounded of.

Q48. If in case any family wants to avail Amby Valley discount (free entry for two adults and two children), is there any specific age limit to fall in children category?

Ans) Unanswered

Q49. As it is mentioned in brochure that every month customer will get 3.5% discount which is 204 Rs. on purchase of consumer merchandise products till 60 months but if we calculate the 3.5% of 12250 Rs. it would be 428 Rs. So will customer get the discount of 204 Rs. of 428 Rs.?

Ans) The 3.5% discount is on purchase amount not on the advance amount given. Let say customer purchase products worth of Rs Rs 5800 then he will get 3.5% discount on Rs 5800 i.e. Rs 204 approx which will be adjusted from his advance given of Rs 12250. Pls understand 3.5% is always on the purchase amount only. Again, let say if customer purchase products worth Rs 3000 then he will get discount of 3.5% on Rs 3000 which is Rs 105. This amount will be adjusted from his advance given of Rs 12250.

Q50. As it was told in training that there will be no refund of remaining advance amount 12250 Rs but in the brochure it is mentioned that “If there is no monthly purchase then there would be no adjustment of any amount from your advance. If any amount of the advance remains unadjusted at the end of 60 months from the delivery of the consumer merchandise products to you in your state or first adjustment against payment of 12250 Rs made by you, whichever is earlier, then the company will refund the balance unadjusted advance amount after the said 60 months period without any deduction or interest thereon”. So now customer will get any refund of unadjusted amount of 12250 Rs or not?

Ans) They will get the refund of unadjusted amount after 60 months.

Q51. As it is mentioned in hardcopy of brochure about refund policy “If Company is unable to commence the consumer merchandise retail venture within 18 months from the launch of “Q-SHOP PLAN H “(i.e. November 2011) due to some unforeseen circumstances and / or the reasons beyond its control then the customer can withdraw from the plan and company will refund the entire advance amount of 12250 Rs. without any deduction and interest.” But in the softcopy of the brochure it is mentioned that “If Company is unable to deliver any of the consumer merchandise products indicated by you in the consumer merchandise purchase order from chosen from our brochure/products catalogue, within 18 months from the date of payment of the said advance amount by you, then you shall be entitled to seek refund of the advance amount paid by you from the company or you may extend the time of the delivery, if so requested by the company.” kindly confirm which one to be communicated on the call?

Ans) “If Company is unable to deliver any of the consumer merchandise products indicated by you in the consumer merchandise purchase order from chosen from our brochure/products catalogue, within 18 months from the date of payment of the said advance amount by you, then you shall be entitled to seek refund of the advance amount paid by you from the company or you may extend the time of the delivery, if so requested by the company.”

Q52. What is Adulteration?

Ans) Adulteration is defined as a process by which the quality of the item is debased by adding some inferior ingredients since the aim of adulteration is to earn more profit.

Q53.What is the Food Adulteration?

Ans) Food is essential for life. It should be pure, nutritious and free from any type of adulteration for proper maintenance of human health. Food adulteration is the act of intentionally debasing the quality of food offered for sale either by the adding mixture or substitution of inferior substances or by the removal of some valuable ingredient. Food is declared adulterated.

Q54.What are the effects of Food Adulteration?

Ans) Regular intake of an adulterated food can lead to many health problems. From curable to incurable disorders and diseases can ruin ones lifestyle and life as well. Some of the health hazards include stomach ache, body ache, anemia, abortion, paralysis, and increase in the incidence of tumors, pathological lesions in vital organs, abnormalities of skin and eyes, Cancer etc. Hence food adulteration should be given great importance due to its effect in the health significance of the public.Children’s may also be effected with diseases in addition to the above, such as Anaemia, Mental Retardation, Brain and Liver Damage. What is the Milk Adulteration?It’s now official that milk adulteration is a big problem in India, It is sad to note that most Indians are resigned to drinking milk diluted with water which not only reduces the nutritious value of the beverage but also poses risk to health.

Q55.Does food coloring effect the taste of food?

Ans) Yes; it does, because of the compounds used to make food coloring (which consits of natural and artificial coloring)

Q56. How does wide-spread adulteration practice in India?

Ans) Adulteration is most prevalent in the India. Where experts estimate 70% of the samples currently submitted for testing are adulterated. With the easy access of information from the Internet, the number of adulterated is increasing. Even in the rural Area adulteration is also becoming a big problem.

Q57. Would you be able to highlight some common practices of Adulteration?

Ans) Adulteration has no limitation When profit in business is more important than morality, then it is possible to even poison food and beverages during adulteration however there are few common adulteration happen in most of the basic house hold things1 The study found that butter is adulterated with oleomargarine, a product of beef fat and lard is also added to butter.2. Root of chicory is common adulterant in coffee and supplemented by peas, beans and roasted ground wheat.3. mixing of infested and damaged grains to good quality grain are quite common in our country. Mustard seeds are often mixed with argemone seeds and extracted together while palm oil is mixed with soybean oil.4. Soybean, groundnut milk, wheat flour are mixed with milk and addition of wheat flour semolina to milk powder is common. Urea, detergents and refined oil are mixed with milk.

Q58. How does Sahara Q Shop combat the adulteration problem?

Ans) Sahara Q Shop is determined to eliminate the adulteration Problem as we are offering completely adulteration free 100% quality consumer merchandise products to the country at their door step. The entire merchandise product will be sealed pack and if you find any broken seal products please return immediately.

Q59. What all tests are being covered under Sahara Health Check Profile?

Ans) It includes total 45 parameters test including Thyroid, Lipid, Liver and Renal Profile, Electrolytes, Diabetic screen, Vitamin Deficiency & Hemogram

Q60. How customer can avail discounts and benefits at Aamby Valley & Sahara star hotel?

Ans) Reservation Desk

A centralised reservation centre at 022-39807444 for both Aamby Valley City and Sahara Star Hotel is available for our esteemed customers.

Customer Support Desk

A dedicated team of customer support representatives assist our esteemed customers between 0700 hrs and 2300 hrs daily.

NoteEsteemed customers have to carry their Sahara Privilege Card to avail the benefits. Discount will be given only on production of the card at the time of availing the necessary service.Exclusive Discounts Offered to Privilege Card Holders

20%* discount on the best available room rates at Aamby Valley or Sahara Star Hotel.

20%** discount on food and beverages at our restaurants.

20%^ discount on banquet and business centre rack rates.

20%^^ discount on additional activities, such as water sports, adventures, and salon/spa in Aamby Valley and spa and salon at Sahara Star.

*Maximum two rooms per booking** Up to 6 guests – 20%, more than 6 guests – 10%^ No discount on liquor or tobacco products^^No discounts on spa/salon products and shops

Q61. Do we get additional discount at Sahara Hospital?

Ans) Yes, there will be complimentary benefits given to esteemed customer, all esteemed customers joining Q Shop Plan – H will be entitled for discount on their medical bill at Sahara Hospital as follows:5% Discount on bill amount upto Rs 50,000/-3% Discount on bill amount above Rs 50,000/-

Q62. What is the new update regarding launching of Sahara Q Shop?

Ans) August : Gorakhpur, Luck now, Kanpur, Varanasi, Patna, Mujaffarpur, Ranchi, Jaipur, Jodhpur

September: Remaining cities of Rajasthan, Uttar Pradesh, Uttrakhand

October: Remaining cities of Bihar & Jharkhand

November: West Bengal, Assam, Odisha, Tripura

December: Haryana, Delhi, Punjab, Chandigarh

January ’13: M.P. Gujarat, Maharashtra, Chhattisgarh, Goa

Febraury: A.P. , Karnataka, Tamil Nadu & others

Q63. Can the installments be taken on half year/yearly mode also apart from monthly

Ans) Yes, can be taken but instalment to be taken in advance. For example if instalment

is for the quarter i.e. March, April and May then customer should pay the instalment in

March and accordingly interest (quarterly) should be calculated. Similarly, it can be

calculated for half yearly or yearly instalments. (Instalment benefit should be in case of

quarterly as it has been decided in monthly installment)

Q64. If a customer opts for instalment plan for any tenure of 12/24/36/48 months

option and at a later stage the said A/c becomes default, in such a case

A) How the treatment of default would be done

Ans) If esteemed customer does not pay instalment regularly and defaults in the

selected tenure then amount not paid shall be deducted along with 15% interest (half

yearly compounded) from the amount of Loyalty Bonus Point redemption amount at

end of 60 months and rest shall be paid to esteemed customer

b) Till which tenure the A/c can be regularized by paying the renewal

Ans) In such situation esteemed customer can regularized the A/c within the selected period of installment tenure.

Q65. Those customers who have opted for installment plan would be considered for the

monthly/bumper draws and whether 8 free LBP would be applicable in such cases or

not.

Ans) Yes, all such customers would be entitled for monthly/bumper draws as well as 8

free LBP. However the draw reward will be given once the entire joining/Advance

purchase amount is recovered.

Q66. If a customer opts for a 48 month option and neither he deposits a single renewal

nor he does any purchase during the scheme tenure, in such a case what amount would

be paid to the customers on completion of tenure or the amount would be paid in cash

or has to be adjusted in our products only.

Ans) In such situation the initial advance paid by the esteemed customer would be

refunded in cash after 60 months without any interest of deduction. Also, if customer

wants to purchase any product then he can do so.

Q67. Can the renewal/installment payment be accepted through Cheque as well.

Ans) Yes, renewal can be accepted but post realization of Cheque only.

Q68. It is being mentioned that in case of monthly default of installments 15% (half-

yearly compound) rate of interest would be charged which would be adjusted in the LBP

as being mentioned, but incase the LBP is less than the amount to be recovered in such

case how the adjustment would be done.

Ans) Such situations should not come however if at all such situation arises then amount

to be deducted from the advance of the customer paid initially.

Q69. If Fresh amount is taken in case of existing accounts, will the worker be entitled for

promotional incentive on this Fresh amount as we have Rs 800 in Rs 12250 plan.

Ans) Yes, worker would get promotional incentive on prorate basis on the fresh amount.

Since Rs 800 is given as promotional incentive on Rs 12250 joining amount which is

6.53%. So for every fresh amount received, commission of 6.53% would be given as

promotional incentive.

Example: For Rs 1000 fresh cash, it would be Rs 65.30, on Rs 2000 it would be 130.61

and so on.

This would be applicable for both i.e. existing and new customer in full payment option

as well as in instalment option for all joining amount i.e. Rs 13000, Rs 14000, Rs

15000…….up to Rs 30000.

Q70. If an existing customer wants to get adjustment of lesser amount based on the

maturity of his account, then can this extra amount be given to him in the form of LBP

or Advance Payment Voucher?

Ans) No, as if now there is no provision for the same.

Q71. As per the installment scheme an option of 12/24/36/48 months is being given and

is suggested that if some kind of Collection Charges are being given to field workers the

number of default accounts would be quite low.

Ans) No collection charges will be allowed. Worker shall get the commission on each

installment on prorate basis.

Q72. Please clarify the methodology for this sample situation: If the Maturity amount is

greater than the plan amount and the depositor wants to opt for the installment

scheme - e.g. Maturity Amount is Rs.15000 and wants to reinvest only Rs.5000 and

obtain the payment for balance amount of Rs.10000 and deposit Rs.7250 in

installments.

Ans) In such case customer need not join 15000 slab but rest of the money should go in any other scheme of the group for minimum 5 years.

Q73. When the Maturity amount exceeds the maximum joining slab of Q-Shop plan i.e.

Rs 30000 amount, how will the balance amount be treated, e.g. Maturity=Rs.45000;

customer wants to join Rs 12250 plan.

Ans) In such case customer need not join 15000 slab but rest of the money should go in any other scheme of the group for minimum 5 years.

Q74. Please clarify if the depositor can /cannot combine payments from more than one

existing account to reinvest in a single option of Plan-H scheme.

Ans) Yes, esteemed customer can do the same.

Q75. If “A” is a worker (who has purchased Plan H) introduces a new customer “B”, then

“B” introduces a new customer “C” and further C introduces D. In this case the

promotional incentive of Rs 800/- will go to “C” as he is the introducer. But will family

tree commission will be distributed to A and his family tree members or not.

Ans) Yes the family tree commission will be distributed in the family tree of the worker.

Q76. If any worker/depositor self introduces himself than will he get the promotional incentive of Rs 800/- and family tree commission as well

Ans) Promotional incentive will not be given to worker however the family tree commission will be given.

Q77. In case of employee promoting the Plan – H to other customers how the commission will be given

Ans) If employee has joined Plan – H and promoting the same to other customer then he would get promotional incentive as per joining amount

Example: If employee introduces a customer for Rs 12250 plan then the employee would get Rs 800 promotional incentive.

The family tree commission for employee will be given in the same manner as it is done for other schemes of Sahara India Pariwar

Q78. All the customer joining Plan – H would be entitled for discount on Sahara Hospital bill as follows:

5% discount upto Rs 50000 bill amount 3% discount above Rs 50000 bill amount

This will be applicable only for the first family of the customer.

Please clarify who all would be cover in first family members. Will dependents would also be cover or not.

Ans) The first family would consist of following members:

Self Father (Dependent) Mother (Dependent) Spouse Children (Dependent)

Yes, the dependents would also be cover if they are not married.

Q79. What is the Q Goldbank?

Ans) In Q Goldbank, Customer can book gold at the prevailing rate on the date of booking and get upfront discount of 37.50% and the delivery of Gold will be made after 5 years from the date of commencement.

Q80. What are the common types of adulteration in Gold?

Ans) Gold can be adulterated in multiple ways such as: Mixing iridium and ruthenium in precious metal.

Adulterating metals are added during the jewellery making.

Q81. What is the min. quantity of adulteration in Gold?

Ans) generally, it contains 5-6% of adulteration in gold.

Q82. What is Carat or Karat in Gold?

Ans) Carat (or karat) is the term used to measure the proportion of Gold in jewellery. The origin of the word 'carat' lies in 'carob seed', which was originally used to balance scales in Oriental bazaars, 18 carat Gold is defined as 75% pure Gold.

Q83. What is the importance of Gold in our economy or into Financial Market?

Ans) Saving in Gold has always been a sound and intelligent option for centuries. The track record of growth trend in gold has been unmatched as it has grown more than Approx. 400% in last 7 years.

Q84. What is the source of data pertaining Gold Growth rate?

Ans) This is the average growth rate based on data collected from www.mcxindia.com .

Q85. What is MCX?

Ans) MCX stand for Multi Commodity Exchange and MCX is one of the leading commodity ex-change.

Q86. After joining Gold Bank, when would I get the delivery of gold?

Ans) The Gold shall be delivered to the customer within 30 days from the date of receipt of request for delivery after the expiry of stipulated tenure i.e. 5 years

Q87. Can I cancel or withdraw after 6 months from the date of joining?

Ans) No, there shall be locking period of 1 year from the date of first booking and No request for cancellation/closure will be entertained from the customer.

Q88. Is it the right investment for my hard earned money?

Ans) We would like to tell you that saving in precious metal has always been a sound and intelligent option from century moreover on the booking of gold customer will get instead discount of 37.50%.

Q89. How much I have to pay if I book 10 gm of gold today?

Ans) Customer needs to pay the prevailing rate of gold at the time of booking also, they will be entitled to get upfront discount of 37.50%.

Q90. Is there any minimum booking value that I need to book?

Ans) Yes, Customer has to book minimum 2gm. of gold.

Q91. What are the modes in of payments Q Goldbank?

Ans) Esteemed customer can choose any out of three mode of payment as per his/her convenience

Cash

Cheque

Demand Draft

Q91. Would there be any additional charges at the time of gold delivery?

Ans) Yes, as per the market set up customer has to pay for making/minting/stamping upto 8% to 15% however, being an esteemed customer, will charge you only between 2% to 5% at the time of delivery.

Q92. Would there be any additional charges in case of late payment?

Ans) In the event of any delay in payment of an installment, the customer will be liable to pay 15% interest (compound half-yearly), computed form the date on which was due until the entire amount due with the interest accrued thereon is paid to the company.

Q93. Would there be any additional benefits?

Ans) Yes, Benefits are as mentioned below:

100% Hallmarked with highest quality and purity which stands guarantee for you

Upfront discount of 37.5% at the time of booking assures the customer with potential saving

Opportunity to become a part of Q Shop Plan H and avail quality products at fair price

Opportunity to pay in easy installments per your convenience in 12/24/60 months period

Lower making/minting/stamping charges of upto 5% only whereas it goes upto 15% in the market with other reputed competitors

Q94. Can I pay in easy monthly installments?

Ans) Yes, our esteemed customer has options to pay in easy monthly installments as per his convenience.Options are as mentioned below:

12 Months – with minimum 15% down payment

24 Months – with minimum 20% down payment

60 Months – with minimum 30% down payment

For easy understanding of the instalment payment option, please refer the chart below.

TENURE WISE PAYMENT OF Rs 1,000 MONTHLY INSTALMENTS

TENURE ( in months) 12 24 60

PER MONTH AMOUNT (IN Rs) 97 54 26

TOTAL AMOUNT (in Rs) 1,164 1,296 1,500

Q94. What is the process to place the order?

Ans) Our respective Kartavyayogi will contact you or you may contact our nearby Branch office (BO) or Regional office (RO) for further assistance.

Q95. When will I get the delivery of gold?

Ans) The Gold shall be delivered to the customer within 30 days from the date of receipt of request for delivery after the expiry of stipulated tenure i.e. 5 years.

Q96. Can I request to process refund in case of discontinuity after 1 or 2 years?

Ans) Customer can discontinue the plan, however the locking period is one year and refund will be provided after the deduction of administrative, processing, promotional and development charges.

Q97. What is the difference between yellow and white Gold?

Ans) Pure Gold is yellow in colour, but when alloyed with other metals, results in varying colours of Gold. Gold alloys are usually a mixture of Silver, copper, and zinc, where the amounts of each vary depending on the desired final colour, normally in white Gold.

Q98. What if I need further information?

Ans) Please call us @ 0522-6656565 or email us on customerinfo@saharagoldmart.com

Q99. How do I update my information or preferences?

Ans) Please call us @ 0522-6656565 or email us on customerinfo@saharagoldmart.com

Q100. Cheque would be in favor off?

Ans) Please contact your nearby branch office (BO) or Regional office (RO).

Q101. In case I opt for taking jewellery post maturity, how will I select the design?

Ans) The customer may select gold coins or gold jewellery from the company catalogue released from time to time.

Q102. Can a old customer of Plan H can purchase the new products such as Gold/Gold Jewelry,

Multiband products (Electronics Goods & IT Goods)?

Ans) Yes

Q103. If customer joins under this plan with the amount of Rs 10000 and doesn’t avail any services. Will he get the refund of his advance amount after 6 Years?

Ans) Yes

Q104. If Customer joins under this plan with the amount of Rs 1 Lac, and customer avail the benefit of Rs. 80000 in Hospitality or Consumer Merchandise in duration of 6 years. Will customer get any refund of his remaining advance amount?

Ans) Yes

Q105. As it is mentioned in “ Your purchase eligibility of the hospitality room nights in the first two years will be 0.20 each and from 3rd to 6th year 0.40 each on every single rupee of advance.” Kindly explain this point.

Ans) Let’s say customer joins and pay 20k to avail the benefits under NEW Plan H, For first two years, the purchase eligibility will be 20% of his advance and 40% from 3rd year onwards hence it shall be as follows:

YearsPurchase Eligiblity (Per

Rs) Purchase Eligiblity (In Rs)

1 0.2 40002 0.2 40003 0.4 80004 0.4 80005 0.4 80006 0.4 8000

40000

Note: Purchase amount can be carry forward for max. 2 years Eligibility to buy hospitality room nights subject to maximum 2 times of your

advance amount.

Q106. If a depositor wants to convert his deposit in this plan H, Can he do so?

Ans) Yes