External User Training - moh.gov.sg

External User Training

&

1

Correct as of 16 September 2021

Agenda (1/2)

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Duration Agenda Learning Objective

25 minutes House Rules 1. House Rules

Introduction to HCSA and HALP 1. Introduction to HCSA2. Introduction to HALP3. Overview of Application Processing4. Overview of HALP Functionalities5. Overview of HALP User Roles6. Payment Methods7. Supported Desktop Browsers8. Supported Mobile Browsers

Data Verification Exercise 1. Data Verification Exercise in HALP

Helpdesk Support 1. Helpdesk Support and other training resources

HALP System Demo

15 minutes Login 1. Logging into HALP

Navigation, Inbox and Manage Account 1. Navigation and Inbox2. Manage Account

10 minutes Q&A

10 minutes break

30 minutes New Application 1. New Application

10 minutes Self-Assessment Checklist, Indicate Preferred Inspection Date

1. Self-Assessment Checklist and Indicate Preferred Inspection Date

10 minutes Q&A

Agenda (2/2)

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Duration Agenda Learning Objective

10 minutes break

20 minutes Renewal 1. Renewal (Single LicenceRenewal)

Request for Change 1. View and Replace Personneli. Add New Personnel

Data Verification 1. Verify licence information2. Request for change – Update

CGO information

25 minutes Rectify Non-Compliances, Reschedule Appointment,Request for Information, Withdrawal, Cessation

1. Rectify Non-Compliances2. Reschedule an Appointment3. Request for Information4. Withdrawal5. Cessation

15 minutes Q&A and Wrap Up 1. Q&A

External Training Session - House Rules (1/2)

• The session will be recorded for training purposes.

• This session is on navigation and demonstration on functionalities of the new IT system, HealthcareApplication and Licensing Portal (HALP).

• Any queries regarding HCSA policies or processes will be collated and taken back to be answered andshared separately.

Video and Microphone Settings

• To respect all attendees, all video & microphones are disabled by default. You will be able to be seen and heard during the Q&A section (more on this soon).

Chat Settings

• Please note that attendee chat has been disabled, and you will be able to raise questions during the Q&A section, either by posting or sharing verbally (more on this soon).


Question and Answer (Q&A) – Written

1) Submit your questions in the Zoom Webinar Q&A Forum:

1. Select the ‘Q&A’ button

2. Enter your question in the pop-up box

3. Click ‘Send’ once you are done

4. Feel free to upvote questions


Question and Answer (Q&A) - Verbal

2) Asking your question verbally during the Q&A :

1. If you wish to speak, please click ‘Raise Hand’ to inform the moderator

2. Wait for the moderator to call on you

3. A pop-up box will appear to invite you to unmute yourself. Click on this to activate your mic.

4. Once you are done, remember to turn off your mic in the bottom-left corner.

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INTRODUCTION TO HCSA AND HALP

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1. Introduction to HCSA (1/4)

• The content to be shared during this training on the Healthcare Services Act (HCSA) is not exhaustive andtouches on main points that are related to the new licensing system, which will be covered in the laterportions of this session

• For more detailed information on HCSA, please visit www.HCSA.sg to access resources on the act, itsservices, and the implementation approach and transition from PHMCA.

• For any further queries specific to HCSA, details on how you can send in such queries to MOH can be foundon the HCSA website.

http://www.hcsa.sg/


• The Healthcare Services Act (HCSA) will replace the existing Private Hospitals and Medical Clinics Act(PHMCA).

• In addition to better safeguarding the safety and well-being of patients in the changing healthcareenvironment while enabling the development of new and innovative services that benefit patients, HCSAwill also strengthen governance and regulatory clarity for better continuity of care to patients throughaddressing the wider issues of patient welfare

Some highlights of HCSA are:

• Services-Based Licensing: Healthcare providers will be licensed based on the type of services they provide

a. Licensable Healthcare Services (Underlying Services)

b. Special Licensable Services (SLS)

• Services which can only be provided if the licensee is granted a licence for at least one of thelicensable healthcare services prescribed as underlying to that special licensable healthcare service

• E.g. Nuclear Medicine Imaging or Assay Services


• Refined Roles And Responsibilities Of Key Personnel to strengthen governance and oversight of healthcare services through the following roles:

a. Licensee

b. Key Appointment Holder

c. Principal Officer (PO)

d. Clinical Governance Officer (CGO) – For selected services (e.g. Radiological Service, Clinical Laboratory Service, etc.)

1. Introduction to HCSA – Terminologies (4/4)

• Mode of Service Delivery

a. Licensed-Premises

b. Conveyance

• Business Name

– Will replace the previously used HCI Name

– To support the service-based licensing regime, licensees will be given the flexibility to assign a Business Name for each service they are providing

2. Introduction to HALP

▪ HALP (Healthcare Application & Licensing Portal) is the new one-stop licensing portal that will replacethe existing e-licensing system (eLis)

➢ ALL HCSA licensing application to be done online, e.g. applying for new services, renewing licencesor making changes to your licence(s);

➢ ALL Data to be submitted online, e.g. submitting data for Laboratory Developed Tests (Phase 1)and Assisted Reproduction (Phase 2); and

➢ Approved licences may be downloaded or printed from HALP

• Licensees which still have PHMCA licence(s) (e.g. clinics, hospitals, nursing homes), will still be required to use the eLis system for their licensing matters. This will be until these services are ported over to HCSA at each respective Phase

• Login to HALP (https://halp.moh.gov.sg) using CorpPass or SingPass.

• Select the types of services provided.

• Key in licensing details and other service-related information.

• Attach supporting documents.

• Pay the fees computed and submit the licence application.

• Indicate preferred inspection date.

3. Overview of Application Processing

1. Application

Submit application at

least 2 MONTHS

before

commencement

date

• Fill in Self-assessment Checklist.

• Receive confirmation on inspection date.

• Ensure documents are ready for inspection (e.g., MOM’s Registration for Pressure Vessels, NEA’s Licence for Irradiating Equipment etc.)

• Inspectors may contact you for further clarifications after inspection.

2. Inspection

• Receive email notification on application status when all licensing requirements are met.

• View e-licence on HALP upon approval.

• Make amendments to your licence should there be any changes required.

• Renew licence on HALP not later than 2 months from the expiry date. 3. Outcome

4. Post-Approval

For more details, refer to our website at https://www.moh.gov.sg/hcsa/home.

One licence will be issued per mode of

service delivery.

4. Overview of HALP Functionalities (1/2)

• New Application

• You can apply for new services and special licensable services (SLS) under HCSA.

• Renewal of Licences

• You can renew their HCSA Service Licence(s) in HALP.

• You may choose to either renew one licence or multiple licences together. In the case of a single

licence renewal, you will be allowed to edit/ make changes to licence information.

• Request for Change

• You can make amendments to your existing licence information.

• You can also view and edit your Personnel List, Mode of Service Delivery List, as well as perform

Change of Licensee and Change of Licence information.

4. Overview of HALP Functionalities (2/2)

• Online Appointment

• You can indicate your preferred inspection date range in the system, and reschedule inspections

(where applicable).

• Rectify Non-Compliances (NC)

• You can follow up and rectify non-compliances identified during the inspections.

• Request for Information

• You can submit additional information or documents requested by MOH for processing your

application.

5. Overview of HALP User Roles

There are 2 user roles available in HALP:

1. Company Administrator: Create, Edit, De-activate and Re-activate other authorised user accounts in

the same organization

2. Authorised User: Access HALP as an HCSA Applicant or Licensee to manage HCSA licences

6. Payment Methods

4 Payment Methods

Only applicable

for Licensees that

have an existing

GIRO account

setup

7. Supported Desktop Browsers

Microsoft EdgeVersion 83.0.478 and up

Mozilla FirefoxVersion 96.0 and up

Google ChromeVersion 90.0.4430 and up

Internet Explorer (Not recommended)

8. Supported Mobile Browsers

Microsoft Edge(Android)

Version 83.0.478 and up

Mozilla Firefox(Android and iOS)

Version 96.0 and up

Google Chrome(Android & iOS)

Version 90.0.4430 and up

Safari(iOS)

Version 14.2 and up

Data Verification Exercise (1/2)

• You will be participating in Data Verification (DV) Exercise in HALP.

– 1st Oct 2021 (Selected Lab Licensees, EAS/MTS)

– 1st Nov 2021 (All Other Licensees for Phase 1)

• The purpose of the DV Exercise is to ensure that your licence information is up-to-date and accurate for a seamless transition into HCSA.

• It is also to update service and personnel related information that may have changed during the service mapping exercise.

– Your licence information will be ported over to the new licensing system, HALP.

– Services will be ported over to HALP at each implementation phase.

Data Verification Exercise (2/2)

• What will you need to do for Data Verification Exercise?

– Login to HALP

– View your migrated licence information

– Ensure that the migrated data is updated/correct

– Update any outdated/incorrect information

– Provide new information that is required under HCSA (For e.g. Clinical Governance Officer (CGO), Key Appointment Holder (KAH))

Helpdesk Support

Phone and email touchpoints will be set up to help licensees

• Helpdesk Support (For HALP)

– Email: [email protected]

– Number: 6768 9796

– Helpdesk Support Hours: Mon to Fri, 8am to 8pm (excluding PH)

– Training Guides: https://www.moh.gov.sg/hcsa/phase-1

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https://www.moh.gov.sg/hcsa/phase-1

APPENDIX

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LOGIN

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LOGGING INTO HALP

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Step 1 – Select HALP on the landing page

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URL: https://halp.moh.gov.sg

Select Healthcare Application and

Licensing Portal (HALP) on the

landing page.

Proceed with Login with SingPass.

Please ensure your

CorpPass admin

grant you access to

HALP CorpPass

(ServiceID: MOH-

HALPCP)

Step 2 - Dashboard

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The dashboard will be displayed upon

successful login.

NAVIGATION AND INBOX

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Step 1 - Dashboard

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The dashboard will be displayed upon Login.

You can view new messages, application drafts

and active licences from the dashboard.

Step 2 - Inbox

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View Inbox for messages on

applications submitted

MANAGE ACCOUNT

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Step 1 - Select Manage Account

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Click on your user name to Manage

Account under the drop-down option.

Step 2 - View and Manage User Accounts

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For Company Administrator:

The list of user accounts will be

displayed. You can either Edit or

Create new user accounts.

For Authorised User: You can Edit

your own user account.

Step 3a - Create New Account

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To create account, fill in the required

fields.

Click Save to create account.

Step 3b - Edit Account

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To edit account, fill in the fields to be

updated.

Click Save to save the changes to

the account.

NEW APPLICATION

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Go to eServices. From the drop-down

menu, select Apply for a New Licence.

Step 1 - Navigate to eServices > Apply New LicenceStep 1 - Navigate to eServices > Apply New Licence

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Step 2 – Select Service

Select the service to apply and

click Continue

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Step 3 – Read Preliminary Information

Go through the Preliminary

Information provided and click

Proceed when done.

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Step 4a – Provide Licensee Details

Use the drop-down

menu to add a new

licensee

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Step 4b – Provide Licensee Details

Fill in Licensee Details in

the appropriate fields and

click Next

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Step 5a – Provide Mode of Service Delivery Details

Select the Mode of Service Delivery

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Step 5b(i) – Provide Mode of Service Delivery Details

Mode of Service Delivery:

View (if existing mode of service

delivery is selected) or Fill in the

details of the new mode of service

delivery.

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Step 5b(ii) – Provide Mode of Service Delivery Details

Fill up details for Mode of Service

Delivery and click Next.

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Step 6 – Provide Primary Documents

Primary Documents:

Upload Primary Documents

(Fire Safety Certification and any

other supporting document).

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Step 7a – Provide Service-Related Information

Fill in the Business Name and

click Next.

Business Name:

The business name by which the

applicant needs to provide or

continue the licensable healthcare

service, e.g. X Hospital, Y

Laboratory, Z Ambulance and

Medical Transport. The business

name will be reflected in the

Licence when it is granted.

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Step 7b – Provide Service-Related Information

Service-Related Information:

Scroll down to view the full list and

select the Disciplines that apply.

Click Next.

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Step 7c(i) – Provide Service-Related Information

Add/ Assign a CGO:

Select I’d like to add new

personnel and fill in the details, if

personnel is not in the drop-down

list.

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Step 7c(ii) – Provide Service-Related Information

} These fields will be auto

populated upon entering of valid

Professional Regn. No.

Fill in the particulars of your

CGO and click Next

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Step 7d – Provide Service-Related Information

Section Leader

Fill in the particulars for Section

Leader, and click Next

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Step 7e – Provide Service-Related Information

Laboratory Disciplines Allocation:

Select CGO and Section Leader to

assign to each Discipline, and click

Next.

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Step 7f – Provide Service-Related Information

Add/ Assign a PO:



personnel is not in the drop-down

list.

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Step 7g – Provide Service-Related Information

Add/ Assign a Key Appointment

Holder:



personnel is not in the drop-down list.

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Step 7h – Provide Service-Related Information

Add/ Assign MedAlert Person:



personnel is not in the drop-down list

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Step 7i – Provide Service-Related Information

Service-Related Documents:

Upload Service-Related

Documents (e.g. CGO

Qualification) and click Preview

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Step 8 – Preview and Submit

Review Licensee Details, Mode of Service

Delivery, Primary Documents and Service-

Related Information.

Next, fill up all items under Declarations.

Click Submit to continue with payment.

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Step 9 – Payment

Review the application before

payment.

Select Payment Method.

Click Pay to make payment.

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Step 10 – Acknowledgement

Upon successful payment, you will be presented

with an acknowledgement message. Click on

Indicate Preferred Inspection Date, Submit Self-

Assessment or Apply for Another Licence to

further interact with applications.

Click on Go To Dashboard to go back to

dashboard.

SUBMIT SELF-ASSESSMENT CHECKLIST

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Step 1 – Submit Self-Assessment

After applying for a New Licence Application,

click on Submit Self-Assessment

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Click on Fill to fill in the Self-

Assessment List.


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Fill in the Self-Assessment for both General

Regulation and Clinical Laboratory (for example).

Click Submit.

Step 4 – Submit Self-Assessment (Example)

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1. Click View to view your Self-Assessment

2. Once it’s done, Click Submit or

3. Click Print to print your self-assessment


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Acknowledgement Page will be shown. Click

Done to return to Dashboard.

INDICATE PREFERRED INSPECTION DATE

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Step 1 – Indicate Preferred Inspection Date

After applying for a New Licence

Application, click on Indicate

Preferred Inspection Date

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Select the Preferred date for inspection

(Start) and Preferred date for inspection

(End) from the date-picker


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After selecting the dates,

click Submit.


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Acknowledgement Page will be

shown.

Click Done to return to Dashboard

Page

VIEW ACTIVE LICENCE

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Step 1 – Select Licence

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Select the Licences tab

on the dashboard

Step 2 – Print Active Licence

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Select the Licence you

want to print and click on

Print.

Step 3 – View Licence

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The licence will be

downloaded in a zip folder.

Click the zip folder to open

your downloaded licence.

Step 4 – Open to View Licence

75

Double click to open and you

can view the Active Licence

Step 5 – View Licence*

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*Note: Sample Licence Template

(subjected to changes).

RENEWAL

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A. RENEW A SINGLE EXISTING LICENCE

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Step 1 - Select Licence to Renew

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Under Dashboard, click on

Licences tab.

Select the checkbox to select

the licence to renew and click

Renew

Step 2 - Proceed with Licence Renewal

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Review the selected licence for renewal.

Click Proceed.

Step 3a - Review Licence Information before Renewal (1/2)

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Review licence information and

click on Edit if changes are

necessary.

Otherwise, proceed to fill up

Declarations and click Submit

to continue.

Step 3b - Renewal with changes (if any) (1/3)

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If changes are required

(Renewal with changes):

For example, if you wish to make

changes for Mode of Service

Delivery, expand the section and

select Edit.


83

Click on Edit to make the

necessary changes.

The fields will now be editable.


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After making the changes, click

Preview to continue to the next page.

Step 4 - Fill in Declarations and Effective Date of Change

85

You may review your licence

information before submission.

Next, fill in all items under

Declarations.

Click Submit to continue.

Step 5 - Payment

86

Review the renewal

application before payment.



Step 6 - Successful Renewal Submission

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Upon successful submission and

payment for renewal application,

system displays Submission

Successful page.

Click Go to Dashboard to return

to dashboard.

B. RENEW MULTIPLE EXISTING LICENCES

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Step 1 – Select the Licences that you wish to renew

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Select the Licences that

you wish to renew and click

Renew.

Step 2 – Confirm on the selected licences for Renewal

90

There will be a pop-up window to

show that no changes are required

for all licences.

Click OK to continue.

Step 3 – Instruction for Renewal Application

91

Confirm your licences details

to renew.

Click Proceed to continue

Confirm your licences details to

renew.

Click Proceed to continue

Step 4a – Licence Review

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Expand each section to view

the licence information.

Click Preview the Next Service to view

the licence information for the next

service.

Step 4b – Licence Review

93

Click Submit to continue

Expand each section to view

the licence information.

Step 5 – Payment Summary

94

Review the renewal applications before payment.



Step 6 – Renewal Acknowledgement

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Upon successful submission and

payment for renewal application, system

displays Submission Successful page.

Click Go to Dashboard to return to

dashboard.

REQUEST FOR CHANGE

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A. REQUEST FOR CHANGE - CHANGE OF LICENSEE

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Step 1 - Change of Licensee

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Select Licences from

Dashboard

You may also fill in any

Search Criteria and click

on Search to retrieve the

search results.


99

Tick the checkbox to select the

licence that you wish to amend.

Click Amend to proceed.


100

Select Change of Licensee and

click Next to proceed.

Key in the UEN of Licensee to

transfer to.

Step 4a - Change of Licensee

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After keying in the UEN,

select the licensee from the

drop-down list on Please

Select the licensee to

transfer to.

Click Next to continue

Step 4b - Change of Licensee

102

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Step 5a - Change of Licensee

Fill in the reason for

licence transfer

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Step 5b - Change of Licensee

Next, fill in the email address of

transferee and upload the letter of

undertaking.

Tick ‘I declare that the information that I

have submitted is true’ and click Next.

Note: Declaration message displayed in

the screenshot here is a sample

(subjected to changes).

[email protected]

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Step 6a - Change of Licensee (1/2)

After clicking Next, a

preview will be displayed -

verify that the information is

correct.

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Step 6b - Change of Licensee (2/2)

Click Next after reviewing the

information.

Note: Declaration message

displayed in the screenshot is a

sample (subjected to changes).

Letter of undertaking.jpg

107


Review the application before

payment.



108


A Submission successful page will

be displayed once payment has

been made. Click Go to

Dashboard to return to dashboard

B. REQUEST FOR CHANGE – CHANGE OF LICENCE

INFORMATION

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Step 1 - Change of Licence Information

110

Select Licences from

Dashboard.

You may also fill in your

Search Criteria and click

on Search to retrieve

the search results.


111

Tick the checkbox to select the

licence that you wish to amend.

Click Amend to proceed


112

Select Change of Licence

Information and click Next

to proceed.


113

Select the category of

information you want to edit by

expanding the sections.


114

Review the information

you wish to amend and

click Edit.

Step 5a - Change of Licence Information

115

Click Next after editing to

save changes and proceed

to the next section.

You’ll be directed to

section you have

selected for amendment.

Business Name:

Click Skip to skip this

section or Edit to amend

the details.

Step 5b - Change of Licence Information

116

Disciplines/ Modalities (if

applicable):

Click Skip to skip this section or

Edit to amend the details.


save changes and

proceed to the next

section.

Step 5c(i) - Change of Licence Information

117

Clinical Governance Officer (CGO):

Click Skip to skip this section or Edit to amend

the details.

For example, to update CGO Mobile No., click

on Edit.

Step 5c(ii) - Change of Licence Information

118

After updating the information you wish to

amend, click Next to save changes and to

proceed to the next section.

Step 5d - Change of Licence Information

119

Section Leader:

Click Skip to skip this section

or Edit to amend the details.




Step 5e - Change of Licence Information

120

Disciplines Allocation:






Step 5f - Change of Licence Information

121

Principal Officer:






Step 5g - Change of Licence Information

122

Key Appointment Holder:






Step 5h - Change of Licence Information

123

MedAlert Person:






Step 5i - Change of Licence Information

124

Service-related Documents:



After updating the necessary

details, proceed with Preview.

Step 6(i) - Change of Licence Information

125

On the Preview Page, you may click

on the small arrows to expand and

review the changes made.

Expand Declarations to fill in the

items in the section.

Step 6(ii) - Change of Licence Information

126

Under Declarations, you may

indicate the preferable date for

the changes to be effective.


127

Click Pay to proceed.


A Submission successful page will be

shown once payment has been

made. Click Go to Dashboard to

return to dashboard.

C. REQUEST FOR CHANGE – MODE OF SERVICE

DELIVERY LIST

129

Step 1 - View and Edit Mode of Service Delivery Info

130

Select Mode of Service Delivery List

from the Navigation Bar

Step 2 - Edit Mode of Service Delivery Info

131

Click on the address that you

want to edit for Mode of

Service Delivery

Step 3a - Edit Mode of Service Delivery Info

132

Click Edit to update your Mode of Service

Delivery Info.

Note: The changes will be applied to other

licences associated with this mode of

service delivery.

Step 3b - Edit Mode of Service Delivery Info

133

Edit your info by filling in

the details you want to

change

Click Preview once you are

done editing your information.


134

After selecting on the

payment method, click Pay


A Successful Amendment Page will be

displayed once payment has been made.

Click Go to Dashboard to return to

dashboard.

D. REQUEST FOR CHANGE – PERSONNEL LIST

Personnel List - Changes Allowed

1. Change Information of Personnel

2. Replace Personnel

137

D1. CHANGE INFORMATION OF PERSONNEL

138

Step 1 - View and Edit Personnel List

139

Select Personnel List

on the navigation bar

from the dashboard

Step 2 - View and Edit Personnel List

140

On the Personnel List page,

select the Personnel that you

would like to edit

Step 3 - Edit Personnel

141

Click Edit to update

Personnel Info

The Personnel Amendment

page shows the Name,

NRIC, Licence No. and

Roles of the Personnel


142

Select Change the

Information of this Personnel


143

Update the Personnel Information

Note: ID No. cannot be updated.


144

Select Change the

Information of this Personnel,

then edit the Personnel info.

Click Preview to proceed.

For example, you may

update the Mobile

No.


145

Payment summary will be displayed.



A Submission successful page will be shown

once payment has been made.

Click Go to Dashboard to return to dashboard

D3. ADD NEW PERSONNEL

147

Step 1 – View Personnel

148

On the Personnel List page,

select the Personnel that you

would like to edit

Step 2 - Add New Personnel

149

Click Edit to update

Personnel Info

The Personnel Amendment

page shows the Name,

NRIC, Licence No. and

Roles of the Personnel


150

Select Replace with Another Personnel

and there will be a drop-down menu shown.


151

Click on Please Select


152

Click on I’d like to add a new personnel


153

Scroll down and fill in the new

personnel details


154

After filling in personnel

information, click on

Preview.

Step 8 – Add New Personnel

155

Payment summary will be displayed.


Step 9 – Add New Personnel

156

A Submission successful page will be shown

once payment has been made.

Click Go to Dashboard to return to dashboard

RECTIFY NON-COMPLIANCES (IF ANY)

157

Step 1 – Rectify Non-compliances

After receiving a Message to

Submit Documentary Proof of

Rectification, click on it.

158


Note: The Non-compliances listed in

this slide and subsequent slides are

not an actual representation of what

will be displayed in the system.

1. Upon opening the Message

Content,

2. Click on here to submit your

rectifications

159


Click on Rectify.

160


1. Click Upload to upload the

necessary documents for

rectifications.

2. Input your remarks and

3. Click Save.

161


Click Submit to continue.

162


163

An acknowledgement message will be

displayed upon successful submission.

Click Go To Dashboard to return to

Dashboard.

RESCHEDULE AN APPOINTMENT

164

Step 1 – Reschedule an Appointment

165

After receiving a Message to

Select Inspection

Appointment Date, click on it.


166

If the dates are not suitable and you

would like to reschedule, hover over

eServices and click on View

Appointments.


167

Check the checkbox for the Inspection

that you want to Reschedule.

Click on Request to Reschedule.

Step 4(i) – Reschedule an Appointment

168

1. Fill in the Reason for

Request

2. Select the New Preferred

Date Range from the date-

picker

3. Click Submit.

Step 4(ii) – Reschedule an Appointment

169

Upon clicking Submit for the first time,

if the New Preferred Date Range is not

available, a message will be displayed

to prompt you to key in another date.

Step 4(iii) – Reschedule an Appointment

170

1. Click Submit again to accept this new

inspection date.

2. Change the New Preferred Date

Range to generate a New Date if the

generated date is not suitable.


Click OK to return

to Dashboard.

171

Upon successful submission, an

acknowledge message is displayed.

Click OK to return to Dashboard.

REPLY A REQUEST FOR INFORMATION

172

Step 1 – Reply Request for Information

173

If there is a Request for

Information in your inbox, click on

the message in your Inbox.

Action Required: For such

messages, you are required to

respond to MOH via HALP


174

Upon opening the Message

Content, click on HALP to provide

the necessary documents


175

Upload the necessary supporting

documents.

Click Next.


176

1. Click Next till you see the

Preview and Submit Page.

Check if all section has a

Green Tick. If it does not,

revisit that section by clicking

back or clicking the arrow

beside that section.

2. Click Submit once all

information is rectified.


177

A submission successful message

will be shown.

Click Go To Dashboard to return

to dashboard page.

WITHDRAWAL

178

Step 1 - Application Withdrawal

179

Select

Applications from

the Dashboard

Select Withdraw on

the Application you

wish to withdraw

Step 2 - Select Withdrawal

180

Reason for Withdrawal:

Select the reason for withdrawal

from the dropdown list.

Step 3 - Reason for Withdrawal (1/6)

181

Reason for Withdrawal:

Select your reason for withdrawal from the drop-

down list - Duplicate Application, Wrong

Application, Failure to obtain pre-requisite

licence from other agency(ies), No longer

wish to provide the service and Others


182

Reason (Duplicate Application):

If Duplicate Application is

selected, you may upload

supporting documents(s) and click

Submit once done.


183

Reason (Wrong Application):

If Wrong Application is selected,

you may upload supporting

document(s) and click Submit

once done.

Reason (Failure to obtain pre

requisite licence from other

agency(ies)):

If Failure to obtain pre requisite

licence from other agency(ies) is

selected, you may upload

supporting document(s) and click

Submit once done


184


185

Reason (No longer wish to

provide the service):

If No longer wish to provide

the service is selected, you

may upload supporting

document(s) and click Submit

once done


186

Reason (Others):

If Others is selected, fill in your other

reason for withdrawal under remarks and

you may upload supporting document(s)

and click Submit once done

Step 4 - Withdrawal Form

187

After clicking submit, you will see a

summary of the application that you

wish to withdraw

Click Back to proceed to dashboard.

CESSATION

188

Step 1 - Licence Cessation

189

Click Licences

from the

dashboard

Step 2 - Select Licence to Cease

190

Select the

Licence you wish

to cease

Click Cease to proceed

Cessation Form

(Effective Date):

Fill in the Effective Date

and Cessation Reasons.

Step 3 - Cessation Form

191

Cessation Form (Reasons):

Select the cessation reason

from the dropdown list

Step 4a - Cessation Form (Reasons)

192

Cessation Reasons

(Not Profitable):

You may choose Not

Profitable as the

cessation reason

Step 4b - Cessation Form (Reasons)

193

Cessation Reasons

(Retiring):

You may choose

Retiring as the cessation

reason

Step 4c - Cessation Form (Reasons)

194

Cessation Reasons

(Others):

You may choose

Others as the

cessation reason and

fill in your reason in

the text box

Step 5a - Cessation Form (Patient’s Records Transfer)

195

Cessation (Patient’s Records):

Choose whether you want to

transfer your patients records

Step 5b - Cessation Form (Patient’s Records Transfer)

196


Select Yes if you want to transfer

the patient’s records, and provide

details on where the patient’s

records will be transferred to after

cessation.

Step 5c - Cessation Form (Patient’s Records Transfer)

197


Select No if you do not want to

transfer the patient’s records, and

provide details on why the

patient’s records could not be

transferred

Step 6 - Cessation Form (Declarations)

198

Cessation (Declaration):

Fill in the declarations.

Click Next to continue

Step 7 - Cessation Form (Preview)

199

Cessation (Preview):

Verify the information provided

in the form preview.

Click Submit to proceed

Step 8 - Cessation Acknowledgement

200

Cessation (Acknowledgement):

The acknowledgment summary will be

displayed to show that it has been

successfully submitted

Click Back to go

to dashboard

End

201