END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating

ENDBACK NEXT

Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software

KEY TERMS

Copyright 2005, McGraw-Hill/Irwin, Inc. 4-1

Real World Cases

Computer Computer SoftwareSoftware

Lorrie NorringtonLorrie NorringtonIntuit Corp.Intuit Corp.

ENDBACK NEXT


KEY TERMS


Real World Cases

Learning ObjectivesLearning Objectives1. Important Trends Occurring in

Computer Software2. Major Types of Application and

System Software 3. Purpose of Several Popular

Microcomputer Software Packages for End User Productivity and Collaborative Computing

4. Functions of an Operating System5. Main uses of Computer

Programming Software, Tools, and Languages

ENDBACK NEXT


KEY TERMS


Real World Cases

Application SoftwareApplication Software

End User ApplicationsMajor Types of SoftwareMajor Types of SoftwareCharacteristics and Characteristics and

PurposesPurposes

Real World Case 1…Real World Case 1…

Intuit and Lone Star Intuit and Lone Star DoughnutsDoughnuts Click to go to

Case 1

ENDBACK NEXT


KEY TERMS


Real World Cases

OverviewOverview of Computer Softwareof Computer Software

Application-Specific

Programs

SystemManagement

Programs

GeneralPurpose

ApplicationPrograms

SystemDevelopment

Programs

ApplicationSoftware

SystemSoftware

ComputerSoftware

ENDBACK NEXT


KEY TERMS


Real World Cases

General-PurposeGeneral-PurposeApplication ProgramsApplication Programs

Software Suites and Integrated Packages

Oracle E-Business SuiteProgramsPrograms

MicrosoftMicrosoftOfficeOffice

LotusLotusSmartSuiteSmartSuite

CorelCorelWordPerfectWordPerfect

OfficeOffice

SunSunStar OfficeStar Office

WordWordProcessorProcessor

SpreadsheetSpreadsheet

PresentationPresentationGraphicsGraphics

DatabaseDatabaseManagerManager

Personal Info.Personal Info.ManagerManager

Word

Excel

PowerPoint

Access

Outlook

WordPro

1-2-3

Freelance

Approach

Organizer

WordPerfect

Quattro Pro

Presentations

Paradox

Corel Central

StarWriter

StarCalc

StarImpress

StarBase

StarSchedule

ENDBACK NEXT


KEY TERMS


Real World Cases


Visa International:Implementing an e-Business

Suite• Internal Systems a Risk to

Business• Management Infrastructure

Fragmented• New e-Business Suite Provided a

Streamlined System• Increased Processing Efficiency

ENDBACK NEXT


KEY TERMS


Real World Cases


Web BrowsersMicrosoft Internet ExplorerNetscape Navigator

ENDBACK NEXT


KEY TERMS


Real World Cases


Electronic Mail and Instant Messaging (IM)

ENDBACK NEXT


KEY TERMS


Real World Cases


Word ProcessingDesktop Publishing

ENDBACK NEXT


KEY TERMS


Real World Cases


Electronic Spreadsheets

ENDBACK NEXT


KEY TERMS


Real World Cases


Database Management–Database Development–Database Interrogation–Database Maintenance–Application Development

ENDBACK NEXT


KEY TERMS


Real World Cases


Presentation Graphics

ENDBACK NEXT


KEY TERMS


Real World Cases


Personal Information Managers (PIM)

ENDBACK NEXT


KEY TERMS


Real World Cases


Groupware – Collaboration Software

ENDBACK NEXT


KEY TERMS


Real World Cases


Application Service Providers (ASPs)

Salesforce.Com ASP Site

ENDBACK NEXT


KEY TERMS


Real World Cases


Fujitsu Technical Solutions:

• Using an ASP

• Dramatic Cost Savings of $415, 000 Annually

• Robust and Intuitive

• No IT Support Staff Needed

• Enlarged User Base

ENDBACK NEXT


KEY TERMS


Real World Cases

System Software:System Software:Computer System ManagementComputer System Management

Software InterfaceSoftware InterfaceSystem Management System Management

ProgramsProgramsSystem Development System Development

Programs - Programs - CASECASEReal World Case 2…Real World Case 2…Wells Fargo and Others: Wells Fargo and Others:

Business Applications Business Applications of Web Servicesof Web Services

Click to go toCase 2

ENDBACK NEXT


KEY TERMS


Real World Cases

System Software:System Software:Computer System ManagementComputer System ManagementSoftware Interface Between Software Interface Between End Users and ComputersEnd Users and Computers

End Users

Application Software

System Software

ComputerHardware

ENDBACK NEXT


KEY TERMS


Real World Cases

Operating SystemsOperating SystemsThe User Interface• Command-Driven• Menu-Driven• Graphical User Interface

ENDBACK NEXT


KEY TERMS


Real World Cases

Operating SystemsOperating SystemsUser

Interface

ResourceManagement

TaskManagement

FileManagement

Utilitiesand OtherFunctions

End User Systemsand Network

Communications

Managingthe Use ofHardware

Resources

Managing theAccomplishment

Of Tasks –

ManagingData andProgram

Files

Providinga Variety of

SupportServices

ENDBACK NEXT


KEY TERMS


Real World Cases

Operating SystemsOperating SystemsResource Management

–Virtual MemoryFile ManagementTask Management

–MultitaskingMicrosoft Windows

–Windows NT–Windows 2000–Windows XP–Windows Server 2003

ENDBACK NEXT


KEY TERMS


Real World Cases

Operating SystemsOperating SystemsUNIX

–Solaris by Sun–AIX by IBM

Linux–Open-Source Software–Shareware–Red Hat–Caldera–VA Linux

Mac OS X

ENDBACK NEXT


KEY TERMS


Real World Cases

Operating SystemsOperating SystemsOrbitz and E* Trade:

Switching to Linux• Sold on Linux Advantages• Transaction Intensive

Operation• Dramatic Cost Savings

Over Alternatives• Faster Response Time• Ease of Maintenance

ENDBACK NEXT


KEY TERMS


Real World Cases

Other System Other System Management ProgramsManagement Programs

Database Management Systems

Network Management Programs

UtilitiesPerformance MonitorsSecurity MonitorsApplication ServersMiddleware

ENDBACK NEXT


KEY TERMS


Real World Cases

Other System Other System Management ProgramsManagement Programs

Travel Now: Converting to an Application Server

• Needed Expanded Capacity• Application Server in

Support of Web Site• Simplifies Adding New

Features to Website• Used Far Less Servers• Significant Conversion Costs

ENDBACK NEXT


KEY TERMS


Real World Cases

Programming Programming LanguagesLanguages

Machine Languages

Assembler Languages

Use Binary Coded Instructions101010101011101111001100

110011100111010110101101111011

Use Symbolic Coded InstructionsLOD YLOD YADD ZADD ZSTR XSTR X

ENDBACK NEXT


KEY TERMS


Real World Cases


High-Level Languages

Fourth-Generation Languages

Use Brief Statements or ArithmeticBASIC: X = Y + ZX = Y + ZCOBOL: COMPUTE X = Y + ZCOMPUTE X = Y + Z

Use Natural and NonproceduralStatements

SUM THE FOLLOWING NUMBERSSUM THE FOLLOWING NUMBERS

ENDBACK NEXT


KEY TERMS


Real World Cases


Object-Oriented Languages

Savings Account Object

Withdraw(amount)

CurrentCurrentAccountAccountBalanceBalance

DepositDeposit(amount)(amount)

Print M

onthly

Statem

ent

Get

Ow

ner

Cal

cula

teIn

tere

st

Get

Balance

ENDBACK NEXT


KEY TERMS


Real World Cases


Object-Oriented LanguagesVisual-Basic Supports GUI

ENDBACK NEXT


KEY TERMS


Real World Cases


Web Languages and ServicesHTMLXMLJAVA

–Platform Independence–Program Applets

JAVA2 Enterprise EditionMicrosoft .NET Software

ENDBACK NEXT


KEY TERMS


Real World Cases


J2EE and .NET Compared

ENDBACK NEXT


KEY TERMS


Real World Cases


Fidelity Investments: Converting to XML

• Retrofit of Corporate Data to an XML Format

• Sought to Reduce Hardware, Software, and Web and Transactional Protocols

• Common Platform Saved Time and Allowed Programmer Reassignment

ENDBACK NEXT


KEY TERMS


Real World Cases


Web Services Applications

Client Application

Web Service is DeliveredBack to Client in XML

Web Service ComponentsCommunicate Via SOAP, an XML-Based Protocol forConnecting Applicationsand Data

Web Services is Translatedto XML, Which Acts as a Platform-Neutral Wrapper

Uses UDDI Web ServicesDirectory to Locate DesiredWeb Service

ENDBACK NEXT


KEY TERMS


Real World Cases


Web Services ApplicationsDollar Rent A Car:

Developing Web Services• Used “.NET” Technology• Provided Direct Machine-

to-Machine Links• Relatively Easy to Do• Potential for Reuse

ENDBACK NEXT


KEY TERMS


Real World Cases

Programming Programming SoftwareSoftware

Language TranslatorAssemblerCompilerInterpreterProgramming Tools• Graphical Programming

Interfaces• Programming Editors• Debuggers

ENDBACK NEXT


KEY TERMS


Real World Cases

Programming Programming SoftwareSoftware

Programming Tools

ENDBACK NEXT


KEY TERMS


Real World Cases

SummarySummarySoftware –

Two Major Types

1. Application Software

2. System Software

Application Software Types

1. General-Purpose

2. Application-Specific

ENDBACK NEXT


KEY TERMS


Real World Cases

SummarySummarySoftware – System Software

• System Management• System Development• Network

Management• Database

Management• Utilities

ENDBACK NEXT


KEY TERMS


Real World Cases

SummarySummarySoftware – Operating Systems -Five Basic Functions

1.User Interface2.Resource Management3.File Management4.Task Management5.Utilities

ENDBACK NEXT


KEY TERMS


Real World Cases

SummarySummarySoftware – Programming LanguagesFive Major Levels1. Machine Languages2. Assembler Languages3. High-Level Languages4. Fourth-Generation

Languages5. Object-Oriented Languages

ENDBACK NEXT


KEY TERMS


Real World Cases

KEY TERMSKEY TERMSApplication ServerApplication SoftwareApplication-Specific ProgramsAssembler LanguageDesktop PublishingElectronic MailElectronic Spreadsheet

SoftwareFile ManagementFourth-Generation LanguageGeneral-Purpose Application

ProgramsGraphical User InterfaceGroupwareHigh-Level LanguageHTMLInstant MessagingIntegrated PackageJavaLanguage Translator ProgramMachine Language

MiddlewareMultitaskingNatural LanguageObject-Oriented LanguageOperating SystemPersonal Information ManagerPresentation Graphics SoftwareProgramming ToolsResource ManagementSoftware SuitesSystem Management ProgramsSystem SoftwareTask ManagementUser InterfaceUtility ProgramsVirtual MemoryWeb BrowserWeb ServicesWord Processing SoftwareXML

ENDBACK NEXT


KEY TERMS


Real World Cases

Real World Case 1 Intuit and Lone Star Doughnuts: The Small Business Software Challenge


Real World Case 2 Wells Fargo and Others: Business Applications of Web Services


Optional Case StudiesOptional Case Studies

Real World Case 3 Merrill Lynch and Others: The Growth of Linux in Business

Real World Case 4 Mark’s Work Warehouse and Others: Using Java in Business



ENDBACK NEXT


KEY TERMS


Real World Cases

Data Resource Management

Chapter 5

ENDBACK NEXT


KEY TERMS


Real World Cases

Intuit and Lone Star Intuit and Lone Star Doughnuts: The Small Doughnuts: The Small

Business Software ChallengeBusiness Software Challenge

Return toCases Page

Return toChapter 4

1- Why does Intuit dominate its 1- Why does Intuit dominate its present software markets? present software markets?

Visit its website and review its Visit its website and review its software products and software products and

services to help you answer.services to help you answer.

ENDBACK NEXT


KEY TERMS


Real World Cases



• Cost of Product.• Ease of Use of Product.• Product Includes Most

Features that Small Businesses Need.

• Easy to Learn How to Use the Product.

Discussion points would include:Discussion points would include:

ENDBACK NEXT


KEY TERMS


Real World Cases



• Minimizes Accounting Issues for the user.

• User Does Accounting Without Realizing It.

• Windows Based Product is Easy to Run.

• Backup and Related Features are Simple.


ENDBACK NEXT


KEY TERMS


Real World Cases



2- How successful will 2- How successful will Microsoft be in competing Microsoft be in competing

with Intuit in the small with Intuit in the small business software market? business software market?

Why? Visit the Great Plains Why? Visit the Great Plains Software website and review Software website and review their software products and their software products and services to help you answer.services to help you answer.

ENDBACK NEXT


KEY TERMS


Real World Cases



• Ease of Purchase – Quick Books Off-the-Shelf vs. Great Plains Ordering from a Business Partner.

• Cost of Product – Quick Books Low Cost vs. Great Plains Higher Prices.

• Upgrade Costs – Quick Books Upgrades When Necessary vs. Great Plains Buy More on the Front-End.


ENDBACK NEXT


KEY TERMS


Real World Cases



• Ease of Use – Quick Books vs. Great Plains.

• Migration of Quick Books files into Turbo Tax – Often Tax Preparers for Small Businesses Request Quick Book Files to Simplify the Tax Services for Small Business Owners. Business Keeps Costs to a Minimum.


ENDBACK NEXT


KEY TERMS


Real World Cases


Business Software ChallengeBusiness Software Challenge3- Do you agree with Intuit’s 3- Do you agree with Intuit’s

strategy to capitalize on the strategy to capitalize on the opportunities in small opportunities in small

business software, and the business software, and the threat posed by competition threat posed by competition from Microsoft, SAP, and from Microsoft, SAP, and Oracle? Why or why not? Oracle? Why or why not? What else could they do? What else could they do?

Explain. Explain.

ENDBACK NEXT


KEY TERMS


Real World Cases



• Low Cost Provider of Software.

• Ease of Use of Product.• Ease of Migration into Tax

Software – Small Business Owner Can Upload Business File intro Turbo Tax, Prepare His/Her Own Return and File it Electronically. Saves Business Owner Money.


ENDBACK NEXT


KEY TERMS


Real World Cases



• Market has the Potential to Generate Increased Revenues for the Company that Provides the Best Software at the Most Competitive Price to the Most Customers. At Present that is Intuit.


Return toCases Page

Return toChapter 4

ENDBACK NEXT


KEY TERMS


Real World Cases

Wells Fargo and Wells Fargo and Others: Business Others: Business

Applications of Web ServicesApplications of Web Services

Return toCases Page

Return toChapter 4

1- What is the Purpose and 1- What is the Purpose and Business Value of Web Business Value of Web

Services?Services?

ENDBACK NEXT


KEY TERMS


Real World Cases



• Transform a Wide Variety of Data Formats into a Single Format.

• A Consistent Way of Aggregating Data from Multiple In-house Systems Including Old Mumps Systems to New Microsoft Ones Became Possible Using Web Services.

• Web Service Modules Can Be Snapped Together in Lego-like Fashion to Develop Customer Accounts that are Tailored to Fit the Customer’s Data Format.

Discussion points include:Discussion points include:

ENDBACK NEXT


KEY TERMS


Real World Cases



• Development Setup Time Reduced by 30% to 50% per Customer.

• Cost Savings for the Customer.• Deliveries by Businesses Can Be

Speeded up Through the Use of Web Service.

• CRM Systems Such as Patient Account Information Can Be Accessed Faster By Users.

• Interenterprise Systems Can Be Developed by Web services.


ENDBACK NEXT


KEY TERMS


Real World Cases



2- What are the benefits of 2- What are the benefits of Web services for Wells Fargo, Web services for Wells Fargo,

Things Remembered, and Things Remembered, and Providence Health?Providence Health?

ENDBACK NEXT


KEY TERMS


Real World Cases


Applications of Web ServicesApplications of Web ServicesWells FargoWells Fargo

• No Longer Needed Separate Channels to Tie Customer’s Data into the Bank’s Back-end Systems.

• Account Setup Times Were Reduced by 30% to 50% for Each New Customer.

• Development Time and Money Saved.• Customers Save Time and Money

Altering their Data Formats.

Benefits would include:Benefits would include:

ENDBACK NEXT


KEY TERMS


Real World Cases


Applications of Web ServicesApplications of Web ServicesThings RememberedThings Remembered

• Web Services Speed Up Deliveries to Customers.

• Web Services Objects Created Can Be Reused as Part of Larger Web Services Initiatives.

• Web Services Will Eventually Be Used at POS Systems in the 760 Retail Stores Saving Telecommunications Costs and Reducing Order Confirmation Time.


ENDBACK NEXT


KEY TERMS


Real World Cases


Applications of Web ServicesApplications of Web ServicesProvidence HealthProvidence Health

• Development costs have been reduced.• The time needed to bring a new service

for customers to market has been reduced by 30% to 50%.

• Web services now provide patients and health care workers immediate access to patient information.

• Provides a consistent way of aggregating data from all of the in-house systems (from Mumps system to Microsoft systems).


ENDBACK NEXT


KEY TERMS


Real World Cases


Applications of Web ServicesApplications of Web ServicesProvidence HealthProvidence Health

• Patients can look up benefits information online and use a portal for transactions.

• Medical staff can access all of the patient information from all of Providence’s clinics, hospitals and offices.

• Web services based portal improves clinical care and patient care, and hopefully reduces costs and increases efficiencies.


ENDBACK NEXT


KEY TERMS


Real World Cases


Applications of Web ServicesApplications of Web Services3- What are the business 3- What are the business

challenges of Web services? Visit challenges of Web services? Visit the Web services websites of the Web services websites of

BEA BEA ((www.bea.com/products/webservices),

IBM (www.ibm.com/solutions/webservices

), and Microsoft (www.microsoft.com/webservices),

to help you answer.to help you answer.

ENDBACK NEXT


KEY TERMS


Real World Cases



• Costs to use the Web services.

• Development time and cost to convert the site’s applications to the language used by the Web service provider.

Challenges would include:Challenges would include:

Return toCases Page

Return toChapter 4

ENDBACK NEXT


KEY TERMS


Real World Cases



• Costs to use the Web services.

• Development time and cost to convert the site’s applications to the language used by the Web service provider.

• Security issues.

Challenges would include:Challenges would include:

Return toCases Page

Return toChapter 4

ENDBACK NEXT


KEY TERMS


Real World Cases

Merrill Lynch and Others: Merrill Lynch and Others: The Growth of Linux in The Growth of Linux in

BusinessBusiness

1- Should businesses 1- Should businesses continue to switch to the continue to switch to the Linux operating system Linux operating system

on servers and on servers and mainframes? Why or mainframes? Why or

why not?why not?Return to

Cases Page

ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

• Cost Savings.• Enhanced Processing Power and

Speed Afforded by Linux.• Ease of Maintenance.• Cost Savings From Converting to

Linux are so Large that CIOs Get Giddy Talking About It.

• Reliability of Linux vs. Other Operating Systems Such as Windows.

• Security Issues.


ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness 2- Should business and 2- Should business and

consumer PC users consumer PC users switch to Linux PC switch to Linux PC

operating systems like operating systems like Lindows and software Lindows and software

suites like Sun’s suites like Sun’s StarOffice? Why or why StarOffice? Why or why

not?not?

ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

• Cost of Software to be Acquired to Run on Linux.

• Availability of Applications Running on Linux (StarOffice).

• Ease of Patching Bugs (Maintenance).• Compatibility and/or Conversion of

existing Unix-based or Windows-based Data Files to Run in a Linux Environment.

• Reliability of Linux vs. Other Operating Systems Such as Windows.

• Security Issues.


ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

3- Should the IT departments 3- Should the IT departments of companies like Merrill of companies like Merrill

Lynch contribute their Lynch contribute their software improvements to software improvements to

the open source community the open source community for products like Linux? for products like Linux? Explain your reasoning.Explain your reasoning.

ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

• Security Implications.

• Legal Implications.


Return toCases Page

ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

• Security Implications.

• Legal Implications.

• Proprietary Issues Related to In-house Infrastructure, Network Architecture, etc.


Return toCases Page

ENDBACK NEXT


KEY TERMS


Real World Cases

Mark’s Work Wearhouse Mark’s Work Wearhouse and Others: Using Java in and Others: Using Java in

BusinessBusiness

1- What are the benefits 1- What are the benefits of Java as a programming of Java as a programming language for retail POS language for retail POS applications compared to applications compared to

other programming other programming languages?languages?

Return toCases Page

ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

• Software Can Run on any Hardware or Operating System.

• Java Code is Easy to Modify as the Needs Expand.

• Open Systems Allows Companies to Avoid Paying Microsoft Licensing Fees.

• Reduced Costs.


ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

2- What are the benefits of 2- What are the benefits of Java for the development Java for the development of e-commerce portals for of e-commerce portals for customers and suppliers customers and suppliers

like Parts Edge?like Parts Edge?

ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

• Increase Portability of Applications Across Multiple Operating Systems, Application Servers and Hardware.

• Reusable Application and Legacy System Business Logic.

• A Common Presentation Layer for Business Systems.

• Reduced Costs and Cycle Times for Application Development and Upgrades.


ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

3- Why do companies like 3- Why do companies like Mark’s Work Wearhouse Mark’s Work Wearhouse frequently team Java with frequently team Java with

the Linux operating the Linux operating system?system?

ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

• Reduced Store Opening Costs by 30%.

• Reduced Maintenance Costs by 50%.• Eliminated the Need for In-store

Servers.• Store Registers Connect Directly Via

Frame Relay to Central Servers at the Home Office.


Return toCases Page

ENDBACK NEXT


KEY TERMS


Real World Cases


BusinessBusiness

• Reduced Store Opening Costs by 30%.

• Reduced Maintenance Costs by 50%.• Eliminated the Need for In-store

Servers.• Store Registers Connect Directly Via

Frame Relay to Central Servers at the Home Office.

• Ease with which Developers Can Bolt on New Applications that Connect to the POS System.


Return toCases Page

Documents

END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating