Employee Training Programs

FCS 387

Employee Training

• Formal– Orientation– Job Instruction Training (JIT) – Certification– In-Service

• Informal

Instruction Methods

• Lecture

• Discussion

• Projects

• Laboratory Experiments

• Simulation

• Demonstration

In-Service Training

• “In-service training is education for employees to help them develop their skills in a specific discipline or occupation. In-service training takes place after an individual begins work responsibilities. Most typically, in-service training is conducted during a break in the individual's work schedule.”

Planning an In-Service

• Identify learning outcomes

• Identify assessment measures/evaluation methods

3 Components of an In-Service

• Introduction– Grab the audience– Establish credibility– Identify your objectives

• Learning outcomes

3 Components of an In-Service

• Body– Limit to a few major points– Reinforce major points through examples– Use a variety of media and methods of

delivery• Always present media in a professional manner

3 Components of an In-Service

• Conclusion– Do not abruptly end the in-service– Lead into summary with phrases such as:

“I want to leave you with one more thought”

3 Goals

• The learner understands

• The learner believes

• The learner feel comfortable challenging information or asking questions

Meeting the Needs of the Learner

• What can you teach them that they don’t already know?

• Tell the learner “What’s in it for them”

• Involve the learner through task-centered or problem-centered approaches to learning

• How can you internally or externally help to motivate the learner?

As an Instructor

• Be concerned about the learners

• Be knowledgeable of the subject

• Relate theory to practice

• Appear confident

• Be open to different learning approaches

• Present an authentic personality

• Be willing to go beyond objectives

• Create a good atmosphere

Group In-Service Activity

• Develop an employee in-service on hand washing – Write 1-2 learning outcomes (objectives)– Identify your teaching method(s)– Prepare your in-service visual aids– Develop an evaluation method

• Deliver your in-service to the class