Employee Training History

Employee Training History

GEORGE KEITH

Course

Date

Course Title Course Code Results

Delivery

Method

History

Updated

04-Dec-

2014 2015 F-150 New Model Training 30N56W0 Pass

Web Based

Training (eLearning)

04-Dec-

2014

19-Nov-2014

Ford F-150 2015 Lineup & Offerings

3634W Pass

Web Based


19-Nov-2014

31-Oct-2014

Ford F-150 2015 Product Knowledge - Service

3655W Pass Web Based Training (eLearning)

31-Oct-2014

19-Sep-2014

2015 Mustang New Model Training

30N54W0 Pass Web Based Training

(eLearning)

18-Nov-2014

03-Sep-

2014

Ford Mustang 2015 Product

Knowledge 3630W Pass

Web Based Training

(eLearning)

03-Sep-

2014

26-Aug-

2014

Parts Process: Manage Inventory

Quality 3616W Pass

Web Based


26-Aug-

2014

25-Aug-2014

Parts Process: Strategies for Sales Growth

3607W Pass

Web Based


25-Aug-2014

22-Aug-2014

Parts Process: Accelerating Sales Growth


22-Aug-2014

08-Aug-2014

Phone Skills: Sell the Visit 3626W Pass Web Based Training

(eLearning)

08-Aug-2014

05-Aug-

2014

Ford F-150 2015 Lineup &

Offerings 3634W Fail

Web Based Training

(eLearning)

05-Aug-

2014

28-Jul-

2014 2015 Transit New Model Training 30N52W0 Pass

Web Based


18-Nov-

2014

28-Jul-

2014

Lincoln Pillars: The Foundation of

Our Brand's Success 3625W Pass

Web Based

Training

28-Jul-

2014

https://web.stars.dealerconnection.com/stars/traEmpTrgHistoryPre.do?d-7231583-o=2&d-7231583-p=1&method=changePageSize&d-7231583-s=1&resultsPerPage=ALL









Course

Date


Delivery

Method

History

Updated

(eLearning)

10-Jul-

2014 2015 Lincoln MKC 30N51W0 Pass

Web Based


18-Nov-

2014

09-Jul-2014

Ford Transit 2015 Product Knowledge

3633W Pass

Web Based


09-Jul-2014

09-Jul-2014

Lincoln MKC 2015: Product Knowledge


09-Jul-2014

05-Feb-2014

Collision and Body Shop Essentials

30G23W1 Pass Web Based Training

(eLearning)

05-Feb-2014

03-Feb-

2014

Technical Fundamentals -

Electrical Systems TF1010011C Pass

Web Based Training

(eLearning)

18-Nov-

2014

31-Jan-

2014 2014 Transit Connect NMT 30N50W0 Pass

Web Based


18-Nov-

2014

24-Jan-2014

NOM: Social Media - Manage the Dealership's Online Reputation

4124W Pass

Web Based


24-Jan-2014

16-Jan-2014

Ford Transit Connect 2014 Product Knowledge


17-Jan-2014

24-Oct-2013

Connecting the Right Plug-in to Your Customer

3614W Pass Web Based Training

(eLearning)

24-Oct-2013

23-Oct-

2013

Connecting the Right Plug-in to

Your Customer 3614W Fail

Web Based Training

(eLearning)

23-Oct-

2013

22-Oct-

2013

Parts Process: Accelerating Sales

Growth 3606W Fail

Web Based


22-Oct-

2013

14-Aug-2013

People Skills: Nice People Finish First - Being Positive Works

3576W Pass

Web Based


14-Aug-2013

14-Aug-2013

Service Process: Service Advisor Portal


22-Oct-2013

07-May-2013

Ford: Personal Orientation Experience


(eLearning)

24-May-2013










Course

Date


Delivery

Method

History

Updated

05-May-2013

Ford - Real-world Fuel Economy 3596W Pass Web Based Training

(eLearning)

24-May-2013

03-Apr-

2013 Certified Pre-Owned: Sales Skills 3556W Pass

Web Based Training

(eLearning)

03-Apr-

2013

21-Feb-

2013

Hybrid Vehicle Components and

Operation 30N26W2 Pass

Web Based


18-Nov-

2014

20-Feb-2013

People Skills: Beyond Words - How You Look and Sound

3573W Pass

Web Based


20-Feb-2013

18-Feb-2013

People Skills: I Can't See You - Effective Electronic Communication


18-Feb-2013

18-Feb-2013

People Skills: I'm Right, You're Wrong! - Resolving Issues


(eLearning)

18-Feb-2013

18-Feb-

2013

People Skills: Pay Attention -

Active Listening 3572W Pass

Web Based Training

(eLearning)

18-Feb-

2013

12-Feb-

2013 Lincoln Brand Champion 3578W Pass

Web Based


12-Feb-

2013

07-Feb-2013

Electrification Advanced Knowledge - Sales

3522W2 Pass

Web Based


07-Feb-2013

07-Feb-2013

Electrification Advanced Knowledge - Service

3523W2 Pass Web Based Training (eLearning)

07-Feb-2013

06-Feb-2013

Lincoln Brand Champion 3578W Fail Web Based Training

(eLearning)

06-Feb-2013

04-Feb-

2013 Lincoln Brand Champion 3578W Pass

Web Based Training

(eLearning)

24-May-

2013

29-Jan-

2013

Advanced Warranty & Policy

Workshop Test 3535CTEST Pass Web Test

24-May-

2013

29-Jan-2013

Warranty & Policy: Advanced Issues Webinar Testout

3413PTEST Pass Web Test 29-Jan-2013

23-Jan-2013

Certified Pre-Owned: Fixed Operations


(eLearning)

23-Jan-2013










Course

Date


Delivery

Method

History

Updated

23-Jan-2013

Certified Pre-Owned: Used Vehicle Operations


(eLearning)

24-May-2013

17-Jan-

2013

2013 C Max Hybrid New Model

Training Course 30N47W0 Pass

Web Based Training

(eLearning)

18-Nov-

2014

17-Jan-

2013 2013 Fusion New Model Training 30N46W0 Pass

Web Based


18-Nov-

2014

17-Jan-2013

2013 Lincoln MKZ New Model Training

30N48W0 Pass

Web Based


18-Nov-2014

17-Jan-2013

C-MAX Energi New Model Training

30N49W0 Pass Web Based Training (eLearning)

18-Nov-2014

17-Jan-2013

Certified Pre-Owned: Ford/Lincoln CPO Program

Overview


(eLearning)

24-May-2013

17-Jan-

2013

Certified Pre-Owned: Understanding How to Certify

Used Vehicles


(eLearning)

17-Jan-

2013

03-Dec-

2012

Truck - Essential Knowledge for

Spec'ing Trucks 3461W Pass

Web Based


24-May-

2013

26-Nov-2012

Strategically Growing Your Wholesale Business

3405W Pass

Web Based


26-Nov-2012

26-Nov-2012

Wholesale Parts Fundamentals 3393W Pass Web Based Training (eLearning)

24-May-2013

23-Nov-2012

FordParts.com Advanced Customer Handling


(eLearning)

24-May-2013

23-Nov-

2012

FordParts.com Advanced Site

Setup 3565W Pass

Web Based Training

(eLearning)

24-May-

2013

23-Nov-

2012

FordParts.com Customers &

Ordering 3561W Pass

Web Based


23-Nov-

2012

23-Nov-2012

FordParts.com Developing

Sponsored Customer Relationships

3562W Pass

Web Based


24-May-2013

23-Nov- FordParts.com Marketing Your 3563W Pass Web Based 23-Nov-










Course

Date


Delivery

Method

History

Updated

2012 eBusiness Training (eLearning)

2012

23-Nov-2012

FordParts.com Measuring Your eBusiness


24-May-2013

21-Nov-2012

FordParts.com Customers & Ordering


(eLearning)

24-May-2013

21-Nov-

2012 FordParts.com Pricing 3560W Pass

Web Based Training

(eLearning)

24-May-

2013

21-Nov-

2012

FordParts.com eCommerce

Opportunity 3559W Pass

Web Based


24-May-

2013

21-Nov-2012

Inventory Mgmt 2-Plan Orders 3499W Pass

Web Based


21-Nov-2012

21-Nov-2012

Inventory Mgmt 3-Manage Order Bank-Finalize Orders


24-May-2013

20-Nov-2012

Inventory Mgmt 1-Introduction and Overview


(eLearning)

20-Nov-2012

20-Nov-

2012 Inventory Mgmt 2-Plan Orders 3499W Pass

Web Based Training

(eLearning)

24-May-

2013

19-Nov-

2012

Inventory Mgmt 1-Introduction

and Overview 3498W Pass

Web Based


24-May-

2013

16-Nov-

2012

NOM Curriculum: Internet Sales

Specialist Test 4140TEST Pass Web Test

16-Nov-

2012

15-Nov-

2012


Specialist Test 4140TEST Fail Web Test

15-Nov-

2012

13-Nov-2012

NOM Curriculum: Internet Sales Specialist Test

4140TEST Fail Web Test 13-Nov-2012

12-Nov-2012



09-Nov-2012



07-Nov-

2012 Lincoln Brand Champion Program 3579TEST Pass Web Test

07-Nov-

2012

07-Nov-

2012


Specialist Test 4140TEST Fail Web Test

07-Nov-

2012










Course

Date


Delivery

Method

History

Updated

07-Nov-2012

NOM: Digital Advertising-Display Advertising


(eLearning)

07-Nov-2012

07-Nov-

2012

NOM: Digital Advertising-

Leveraging Search Engines 4133W Pass

Web Based Training

(eLearning)

07-Nov-

2012

07-Nov-

2012

NOM: Lead Management-In Your

Store 4110W Pass

Web Based


07-Nov-

2012

07-Nov-2012

NOM: Lead Management-Measure Your Efforts

4111W Pass

Web Based


07-Nov-2012

07-Nov-2012

NOM: Social Media - Enhance Your Status


07-Nov-2012

05-Nov-2012

Selling U: Deliver the Numbers & Confirm the Sale


(eLearning)

24-May-2013

05-Nov-

2012

Selling U: Land on the Right

Vehicle 7011W Pass

Web Based Training

(eLearning)

24-May-

2013

05-Nov-

2012 Selling U: Phone to Floor 7013W Pass

Web Based


24-May-

2013

02-Nov-

2012

NOM Curriculum: Sales

Consultant Test 4142TEST Pass Web Test

02-Nov-

2012

02-Nov-

2012

NOM: Lead Management-

Appointments and Follow Up 4113W Pass

Web Based


02-Nov-

2012

02-Nov-2012

NOM: Lead Management-Respond to Leads

4112W Pass

Web Based


02-Nov-2012

02-Nov-2012

Selling U: Build the Relationship 7010W Pass Web Based Training (eLearning)

24-May-2013

02-Nov-2012

Selling U: Top Ten Selling 7008W Pass Web Based Training

(eLearning)

24-May-2013

01-Nov-

2012

Electrification Advanced

Knowledge - Sales 3522W1 Pass

Web Based Training

(eLearning)

24-May-

2013

01-Nov-

2012

Ford Focus & Focus ST 2013

Product Knowledge WBT 3501W1 Pass

Web Based

Training

24-May-

2013










Course

Date


Delivery

Method

History

Updated

(eLearning)

31-Oct-

2012

Lincoln MKX 2013 Product

Knowledge WBT 3492W2 Pass

Web Based


24-May-

2013

31-Oct-2012

Lincoln Navigator 2013 Product Knowledge WBT

3391W4 Pass

Web Based


24-May-2013

30-Oct-2012

History of Lincoln 3526W Pass Web Based Training (eLearning)

24-May-2013

30-Oct-2012

Lincoln MKS 2013 Product Knowledge WBT


(eLearning)

24-May-2013

30-Oct-

2012

Lincoln MKT 2013 Product

Knowledge WBT 3533W Pass

Web Based Training

(eLearning)

24-May-

2013

30-Oct-

2012

Lincoln MKZ & Hybrid 2013

Product Knowledge 3549W Pass

Web Based


24-May-

2013

30-Oct-2012

Lincoln Revitalization: What You Need To Know

3534W Pass

Web Based


24-May-2013

30-Oct-2012

NOM Curriculum: Greeter Test 4145TEST Pass Web Test 30-Oct-2012

30-Oct-2012

NOM: Online Marketplace-Internet-Informed Consumer

4109W Pass

Web Based


30-Oct-2012

24-Oct-2012

Electrification Advanced Knowledge - Service


24-May-2013

18-Oct-2012

Vehicle Brake Systems - Web Based Training

38S01W0 Pass Web Based Training

(eLearning)

18-Nov-2014

08-Oct-

2012

Tire Essentials 102 - Sidewall

Markings 261 Pass

Web Based Training

(eLearning)

22-Dec-

2014

08-Oct-

2012

Tire Essentials 201 - Selecting

Replacement Tires 263 Pass

Web Based


22-Dec-

2014

04-Oct-2012

Tire Essentials 102 - Sidewall Markings

261 Pass

Web Based


22-Dec-2014

04-Oct- Tire Essentials 201 - Selecting 263 Pass Web Based 22-Dec-










Course

Date


Delivery

Method

History

Updated

2012 Replacement Tires Training (eLearning)

2014

01-Oct-2012

People Skills: One Size Does Not Fit All - Communication Styles


01-Oct-2012

01-Oct-2012

People Skills: Your People Skills are Showing


(eLearning)

01-Oct-2012

01-Oct-

2012

Tire Essentials 102 - Sidewall

Markings 261 Pass

Web Based Training

(eLearning)

22-Dec-

2014

29-Sep-

2012

Tire Essentials 101 Tire

Definitions and Sizing 260 Pass

Web Based


22-Dec-

2014

29-Sep-2012

Tire Essentials 102 - Sidewall Markings

261 Fail

Web Based


01-Oct-2012

28-Sep-2012

Tire Essentials 101 Tire Definitions and Sizing

260 Fail Web Based Training (eLearning)

01-Oct-2012

28-Sep-2012

Tire Essentials 201 - Selecting Replacement Tires

263 Fail Web Based Training

(eLearning)

01-Oct-2012

27-Sep-

2012

Tire Essentials 101 Tire

Definitions and Sizing 260 Fail

Web Based Training

(eLearning)

01-Oct-

2012

27-Sep-

2012 Tire Inspection and Tire Damages 166 Pass

Web Based


22-Dec-

2014

25-Sep-2012

Introduction to Noise, Vibration and Harshness

30S05W0 Pass

Web Based


18-Nov-2014

19-Sep-2012

Brake Service Procedures - Web Based Training

38S02W0 Pass Web Based Training (eLearning)

18-Nov-2014

18-Sep-2012

Steering & Suspension Alignment 33S13W0 Pass Web Based Training

(eLearning)

18-Nov-2014

18-Sep-

2012

Steering System Theory and

Operation 33S12W1 Pass

Web Based Training

(eLearning)

18-Nov-

2014

17-Sep-

2012 2011 Explorer NMT 30N39W0 Pass

Web Based

Training

18-Nov-

2014










Course

Date


Delivery

Method

History

Updated

(eLearning)

17-Sep-

2012

2011 FORD FIESTA New Model

Training 30N38W0 Pass

Web Based


18-Nov-

2014

17-Sep-2012

2011 Ford Super Duty New Model Training

30N37W0 Pass

Web Based


18-Nov-2014

17-Sep-2012

2012 FOCUS ELECTRIC COMPONENTS AND OPERATION


18-Nov-2014

17-Sep-2012

2012 FOCUS NMT 30N40W0 Pass Web Based Training

(eLearning)

18-Nov-2014

14-Sep-

2012

2013 Lincoln MKT Limo Livery

NMT 30N45W0 Pass

Web Based Training

(eLearning)

18-Nov-

2014

14-Sep-

2012

2013 Sedan Utility Police

Interceptor 30N44W0 Pass

Web Based


18-Nov-

2014

13-Sep-2012

2009 F-150 NMT 30N30W0 Pass

Web Based


18-Nov-2014

13-Sep-2012

2010 MY Fusion/Milan/MKZ New Model Training


18-Nov-2014

13-Sep-2012

2010 MY Transit Connect New Model Training

30N35W0 Pass Web Based Training

(eLearning)

18-Nov-2014

13-Sep-

2012

2010 Taurus/Lincoln MKT New

Model Training 30N36W0 Pass

Web Based Training

(eLearning)

18-Nov-

2014

13-Sep-

2012

Ford C-MAX Hybrid 2013

Product Knowledge WBT 3545W Pass

Web Based


24-May-

2013

13-Sep-2012

Ford Fusion & Fusion Hybrid 2013 Product Knowledge WBT

3548W Pass

Web Based


24-May-2013

13-Sep-2012

Ford Product Training - Find It 3568W Pass Web Based Training (eLearning)

24-May-2013

06-Sep-2012

PIT - Using Online Service Publications


(eLearning)

18-Nov-2014










Course

Date


Delivery

Method

History

Updated

06-Sep-2012

Tire Pressure Monitor Systems (TPMS)

33S16W0 Pass Web Based Training

(eLearning)

18-Nov-2014

05-Sep-

2012 General Maintenance 10M01W0 Pass

Web Based Training

(eLearning)

18-Nov-

2014

05-Sep-

2012

ON-LINE SERVICE

PUBLICATION NAVIGATION 30G14W1 Pass

Web Based


18-Nov-

2014

05-Sep-2012

Parts Process: Receiving & Availability

3516W Pass

Web Based


24-May-2013

05-Sep-2012

Parts Process: Selling Related Parts & Accessories


24-May-2013

05-Sep-2012

Parts Process: Traffic Jam 3518W Pass Web Based Training

(eLearning)

24-May-2013

05-Sep-

2012

USING THE FORD TECHNICAL SERVICE

HOTLINE


(eLearning)

18-Nov-

2014

05-Sep-

2012 WARRANTY FOR TECHS 30G09W1 Pass

Web Based


06-Sep-

2012

04-Sep-2012

PRE DELIVERY INSPECTION 30G22W0 Pass

Web Based


18-Nov-2014

04-Sep-2012

WARRANTY FOR TECHS 30G09W1 Pass Web Based Training (eLearning)

18-Nov-2014

03-Sep-2012

Completing an Efficient VCU/MPI Inspection

10M02W0 Pass Web Based Training

(eLearning)

18-Nov-2014

29-Aug-

2012 Ford Brand Pillars 3536W Pass

Web Based Training

(eLearning)

29-Aug-

2012

29-Aug-

2012

Ford F-150 2013 Product

Knowledge WBT 3441W4 Pass

Web Based


24-May-

2013

29-Aug-2012

ONE WBT 3537W Pass

Web Based


29-Aug-2012

27-Aug- FMC360 Customer Relationship 3546W Pass Web Based 24-May-










Course

Date


Delivery

Method

History

Updated

2012 Management Application for Dealers


2013

27-Aug-2012

Ford Explorer & Explorer Sport 2013 Product Knowledge WBT


24-May-2013

17-Aug-2012

Service: Ford Focus & Focus ST 2013 Product Knowledge WBT

3502W1 Pass Web Based Training

(eLearning)

17-Aug-2012

07-Aug-2012

Electrification - MyFord Mobile Training Test

3553TEST Pass Web Test 07-Aug-2012

21-Jun-2012

Truck - Delivery & Follow-Up 2039W Pass Web Based Training

(eLearning)

24-May-2013

30-May-2012

NOM Curriculum: Parts Manager Test

4143TEST Pass Web Test 30-May-2012

30-May-2012

NOM Curriculum: Service Manager Test


30-May-2012

NOM: Digital Advertising-Database Marketing


30-May-2012

30-May-2012

NOM: Digital Advertising-Introduction


(eLearning)

30-May-2012

30-May-

2012

NOM: Social Media - Engage

Responsibly 4123W Pass

Web Based Training

(eLearning)

30-May-

2012

17-May-

2012

NOM: Online Marketplace -

Business Case 4108W Pass

Web Based


17-May-

2012

17-May-2012

NOM: Social Media - Connect With Customers

4121W Pass

Web Based


17-May-2012

17-May-2012

NOM: Social Media - What's the Buzz?


17-May-2012

14-May-2012

Service Advisor Road Test 3541EVAL Pass Evaluation - USA Only

05-Dec-2014

09-May-2012

Ford Escape 2013 Product Knowledge WBT


24-May-2013

24-Apr-2012

Service Process: Applying Your Relationship Skills


(eLearning)

24-May-2013










Course

Date


Delivery

Method

History

Updated

24-Apr-2012

Service Process: Applying Your Selling Skills


(eLearning)

24-May-2013

24-Apr-

2012

Service Process: Applying Your

Write-up Skills 3529W Pass

Web Based Training

(eLearning)

24-May-

2013

17-Apr-

2012

Electrification Advanced

Knowledge WBT - Service 3523W Pass

Web Based


24-May-

2013

09-Apr-2012

Body Shop Manager: Agent and Agency Marketing

3506W Pass

Web Based


24-May-2013

09-Apr-2012

Body Shop Manager: Insurance Companies


24-May-2013

06-Apr-2012

Body Shop Manager: Introduction 3504W Pass Web Based Training

(eLearning)

24-May-2013

06-Apr-

2012

Body Shop Manager: Lean

Principles 3510W Pass

Web Based Training

(eLearning)

24-May-

2013

06-Apr-

2012

Body Shop Manager: Owner

Marketing 3505W Pass

Web Based


06-Apr-

2012

05-Apr-2012

Navigation System for MyFord/MyLincoln Touch-Sales

3524W Pass

Web Based


24-May-2013

04-Apr-2012

MyFord Touch/MyLincoln Touch - Sales


24-May-2013

04-Apr-2012

Navigation System for MyFord/MyLincoln Touch-Srvc


(eLearning)

24-May-2013

03-Apr-

2012

MyFord Touch/MyLincoln Touch

- Service 3507W1 Pass

Web Based Training

(eLearning)

24-May-

2013

28-Oct-

2011 SYNC Lite 3491W2 Pass

Web Based


28-Oct-

2011

28-Oct-2011

SYNC for Ford/Lincoln Sales and Delivery

3489W2 Pass

Web Based


17-Feb-2014

28-Oct- SYNC for Ford/Lincoln Service 3490W2 Pass Web Based 17-Feb-










Course

Date


Delivery

Method

History

Updated

2011 and Re-delivery Training (eLearning)

2014

28-Oct-2011

Service: Ford Explorer 2012 Product Knowledge WBT


24-May-2013

16-Jun-2011

Ford Electrification Strategy 3521W Pass Web Based Training

(eLearning)

24-May-2013

16-Feb-

2011 SYNC Lite 3491W1 Pass

Web Based Training

(eLearning)

17-Feb-

2014

16-Feb-

2011 SYNC for Sales and Delivery 3489W1 Pass

Web Based


16-Feb-

2011

16-Feb-2011

SYNC for Service and Re-delivery

3490W1 Pass

Web Based


17-Feb-2014

16-Feb-2011

Service: Ford Focus 2012 Product Knowledge WBT


24-May-2013

26-Nov-2010

Service: Ford Explorer 2011 Product Knowledge WBT


(eLearning)

24-May-2013

18-Aug-

2010

MyFord Touch / MyLincoln

Touch - Service 3507W Pass

Web Based Training

(eLearning)

18-Aug-

2010

17-Aug-

2010

MyFord Touch / MyLincoln

Touch - Service 3507W Fail

Web Based


17-Aug-

2010

16-Aug-2010

MyFord Touch / MyLincoln Touch - Service

3507W Pass

Web Based


24-May-2013

15-Jun-2010

Managing Quick Lane for Profit 3388W Pass Web Based Training (eLearning)

16-Jun-2010

08-Jun-2010

Service: Ford Fiesta 2011 Product Knowledge WBT


(eLearning)

24-May-2013

07-Jun-

2010

Service: Ford Fiesta 2011 Product

Knowledge WBT 3496W Pass

Web Based Training

(eLearning)

18-Jun-

2010

04-Jun-

2010

VCU Training for Quick Lane

Technicians & Managers 3475W Pass

Web Based

Training

24-May-

2013










Course

Date


Delivery

Method

History

Updated

(eLearning)

02-Jun-

2010

Master Your Phone Skills to Ring

Up Parts Sales 3355W Pass

Web Based


02-Jun-

2010

02-Jun-2010

Parts Process: Introduction 3476W Pass

Web Based


24-May-2013

02-Jun-2010

Parts Process: Selling MLR Parts 3477W Pass Web Based Training (eLearning)

24-May-2013

02-Jun-2010

Parts Process: Selling for Heavy Repair/Collision


(eLearning)

02-Jun-2010

22-Jan-

2010

Service: Ford F-250/F-350/F-450

Product Knowledge 3484W Pass

Web Based Training

(eLearning)

22-Jan-

2010

08-Dec-

2009

Ford Fiesta 2011 Readiness In-

Dealership Training 3481C Pass Classroom

23-Nov-

2010

25-Aug-2009

Warranty Counseling Process- Step 1

1208 Pass FORDSTAR 23-Nov-2010

23-Jul-2009

Service Manager: Marketing & Merchandising


(eLearning)

24-Jul-2009

22-Jul-

2009

Service Manager: Focus on the

Service Process 3466W Pass

Web Based Training

(eLearning)

24-Jul-

2009

21-Jul-

2009 Service Manager: Introduction 3465W Pass

Web Based


21-Jul-

2009

21-Jul-2009

Service Manager: Shop Management

3469W Pass

Web Based


22-Jul-2009

20-Jul-2009

Service Manager: Introduction 3465W Fail Web Based Training (eLearning)

20-Jul-2009

03-Jun-2009

SYNC: Traffic, Directions and Information


(eLearning)

03-Jun-2009

02-Jun-

2009

SYNC: Traffic, Directions and

Information 3460W Fail

Web Based Training

(eLearning)

02-Jun-

2009

14-May-

2009

Ford Work Solutions Advanced

WBT 3453W Pass

Web Based

Training

14-May-

2009










Course

Date


Delivery

Method

History

Updated

(eLearning)

21-Apr-

2009

Ford Advantage Plan Sales Event

Quiz - Sales 3470QUIZ Pass Web Test

21-Apr-

2009

01-Apr-

2009

Diesel: Power Stroke® Care and

Maintenance 3455W Pass

Web Based Training

(eLearning)

02-Apr-

2009

01-Apr-

2009

Ford Advantage Plan Sales Event

Quiz - Service 3471QUIZ Pass Web Test

01-Apr-

2009

12-Feb-

2009 Leading Your Team for Success 3450W Pass

Web Based Training

(eLearning)

13-Feb-

2009

02-Feb-

2009 Customer Loyalty Program 3443W Pass

Web Based


03-Feb-

2009

26-Nov-2008

SYNC: Understanding 911 Assist and VHR - Service

3447W Pass

Web Based


26-Nov-2008

25-Nov-2008

SYNC: Understanding 911 Assist and VHR - Sales


26-Nov-2008

12-Jun-2008

Building Trust and Value Through Respect


(eLearning)

12-Jun-2008

09-Jun-

2008

Service Process: Delivery and

Follow-Up 3438W Pass

Web Based Training

(eLearning)

09-Jun-

2008

09-Jun-

2008 Service Process: Introduction 3435W Pass

Web Based


09-Jun-

2008

09-Jun-2008

Service Process: Selling Needed Service

3437W Pass

Web Based


09-Jun-2008

09-Jun-2008

Service Process: Write-Up 3436W Pass Web Based Training (eLearning)

09-Jun-2008

31-Mar-2008

Insight: Focus on Customers With Disabilities


(eLearning)

31-Mar-2008

08-Nov-

2007

Ford Taurus Product Knowledge

WBT 3420W Pass

Web Based Training

(eLearning)

08-Nov-

2007

19-Sep-

2007 SYNC Specialist Training 3426C Pass Classroom

23-Nov-

2010










Course

Date


Delivery

Method

History

Updated

15-Sep-2007

SYNC: Connecting with Sales Customers-SLS Other


(eLearning)

16-Sep-2007

15-Sep-

2007

SYNC: Connecting with Service

Customers-SVC Other 3424W Pass

Web Based Training

(eLearning)

16-Sep-

2007

14-Sep-

2007

Red Carpet for Sales Consultants

Test 0004-2TEST Pass Web Test

15-Sep-

2007

14-Sep-

2007 SYNC: Operation & Testing 34S26W0 Pass

Web Based Training

(eLearning)

18-Nov-

2014

13-Sep-

2007

SYNC: Connecting with Sales

Customers-SM & SC 3423W Pass

Web Based


14-Sep-

2007

13-Sep-2007

SYNC: Connecting with Service Customers-SM & SA

3425W Pass

Web Based


14-Sep-2007

27-Aug-2007

SYNC: The Basics 3421W Pass Web Based Training (eLearning)

28-Aug-2007

26-Jul-2007

Warranty & Policy: Advanced Issues

3413FS Pass FORDSTAR 23-Nov-2010

26-Jul-2007

Warranty & Policy: Advanced Issues Test

3413TEST Pass Web Test 06-Aug-2007

06-Jul-2007

Warranty: Identifying Challenging Repair Orders

3414W Pass

Web Based


07-Aug-2007

06-Jul-2007

Warranty: Metrics Based Performance Management


07-Jul-2007

20-Apr-2007

Diesel: 6.4L Power Stroke Operating Features


(eLearning)

21-Apr-2007

20-Apr-

2007

Diesel: Power Stroke®

Fundamentals 3410W Pass

Web Based Training

(eLearning)

21-Apr-

2007

09-Mar-

2007

F&I: Principles of Menu Selling

Test 5007TEST Pass Web Test

10-Mar-

2007

07-Mar-2007

F&I Sales: Build Trust & Identify Needs Test

5000TEST Pass Web Test 08-Mar-2007

07-Mar-2007

F&I: Improving Dealership Cust. Satisfaction Test

5004TEST Pass Web Test 08-Mar-2007

06-Mar- Commercial Service Plus 3387FS Pass FORDSTAR 23-Nov-










Course

Date


Delivery

Method

History

Updated

2007 2010

06-Mar-

2007 Commercial Service Plus Test 3387TEST Pass Web Test

08-Mar-

2007

03-Mar-

2007

Shop Foreperson: Supporting the

Sale 3402W Pass

Web Based Training

(eLearning)

04-Mar-

2007

03-Mar-

2007

Warranty Essentials for the Shop

Foreperson 3404W Pass

Web Based


04-Mar-

2007

15-Feb-2007

Insight: Focus on Asian-American Customers

3249W Pass

Web Based


16-Feb-2007

15-Feb-2007

Insight: Focus on Hispanic Customers


16-Feb-2007

14-Feb-2007

Insight: Focus on GLBT Customers


(eLearning)

15-Feb-2007

13-Feb-

2007

Privacy: Understanding

Telemarketing 3273W Pass

Web Based Training

(eLearning)

14-Feb-

2007

12-Feb-

2007

Harassment: Prevention in the

Workplace (Employee) LRNHUR602 Pass

Web Based


15-Feb-

2007

12-Feb-2007

Harassment: Prevention in the Workplace (Mgr)

LRNHUR702 Pass

Web Based


15-Feb-2007

12-Feb-2007

Legal Basics II (Sales) LRNCOM303 Pass Web Based Training (eLearning)

15-Feb-2007

12-Feb-2007

Money Laundering & USA Patriot Act

LRNBAF211 Pass Web Based Training

(eLearning)

15-Feb-2007

12-Feb-

2007

Privacy: Understanding

Telemarketing 3273W Pass

Web Based Training

(eLearning)

13-Feb-

2007

12-Feb-

2007 Truth in Lending (Reg.Z) LRNBAF230 Pass

Web Based


15-Feb-

2007

09-Feb-2007

Equal Employment Opportunity LRNHUR241 Pass

Web Based


15-Feb-2007

09-Feb- Family and Medical Leave Act LRNHUR231 Pass Web Based 15-Feb-










Course

Date


Delivery

Method

History

Updated

2007 Training (eLearning)

2007

09-Feb-2007

Legal Basics I (Sales) LRNCOM302 Pass Web Based Training (eLearning)

15-Feb-2007

08-Feb-2007

Equal Credit (Reg. B) LRNBAF225 Pass Web Based Training

(eLearning)

02-Mar-2007

07-Feb-

2007

Americans with Disabilities Act:

Accommodations LRNHUR223 Pass

Web Based Training

(eLearning)

09-Feb-

2007

07-Feb-

2007 Drug free Workplace Programs: LRNHUR282 Pass

Web Based


02-Mar-

2007

06-Feb-2007

Age Discrimination: Avoidance & Prevention

LRNHUR248 Pass

Web Based


09-Feb-2007

06-Feb-2007

Age Discrimination: Legitimate Distinctions

LRNHUR247 Pass Web Based Training (eLearning)

09-Feb-2007

06-Feb-2007

Americans with Disabilities Act: Introduction

LRNHUR220 Pass Web Based Training

(eLearning)

09-Feb-2007

05-Feb-

2007

Privacy: Safeguarding Customer

Data 3240W Pass

Web Based Training

(eLearning)

06-Feb-

2007

29-Jan-

2007

Appointment Coordinator/Cashier

Fundmentals 3406W Pass

Web Based


30-Jan-

2007

29-Jan-2007

Appointment Management 3407W Pass

Web Based


30-Jan-2007

25-Jan-2007

Dispatching Fundamentals 3396W Pass Web Based Training (eLearning)

26-Jan-2007

25-Jan-2007

Power Dispatching 3403W Pass Web Based Training

(eLearning)

26-Jan-2007

24-Jan-

2007

Customer Handling: Ensuring

Satisfaction 3395W Fail

Web Based Training

(eLearning)

25-Jan-

2007

23-Jan-

2007

Customer Handling: Concern

Resolution 3400W Pass

Web Based

Training

24-Jan-

2007










Course

Date


Delivery

Method

History

Updated

(eLearning)

23-Jan-

2007

Customer Handling: Ensuring

Satisfaction 3395W Pass

Web Based


28-Feb-

2007

03-Jan-

2007 Straight Talk 1365 Pass FORDSTAR

23-Nov-

2010

19-Oct-

2006

BPN: Prospecting for Commercial

Service Bus Test 3032TEST Pass Web Test

20-Oct-

2006

17-Oct-2006

BPN: Prospecting for Commercial Service Bus Test

3032TEST Pass Web Test 19-Oct-2006

17-Oct-2006

Commercial Service Programs (BPN) Test


06-Oct-2006

Bus. Preferred Network Service Orientation Test


15-Aug-2006

Warranty Administrator Fundamentals

3339W Pass

Web Based


16-Aug-2006

15-Aug-2006

Warranty Claim Preparation: First Time Every Time


16-Aug-2006

15-Aug-2006

Warranty Claim Submission: Success


(eLearning)

16-Aug-2006

15-Aug-

2006

Warranty Coverage Essentials:

Advanced Tour 3346W Pass

Web Based Training

(eLearning)

16-Aug-

2006

15-Aug-

2006

Warranty Coverage Essentials:

Basic Tour 3344W Pass

Web Based


16-Aug-

2006

21-Jul-2006

Substance Abuse Testing LRNHUR206 Pass

Web Based


27-Jul-2006

20-Jul-2006

Parts Managers-Inventory Management

3276W Fail Web Based Training (eLearning)

21-Jul-2006

20-Jul-2006

Parts Operations: Managing Your Inventory


(eLearning)

21-Jul-2006

19-Jul-

2006

Parts Operations: Leading Your

Department 3384W Pass

Web Based Training

(eLearning)

20-Jul-

2006

19-Jul-

2006

Parts Operations: Managing

Terms and Conditions 3380W Pass

Web Based

Training

20-Jul-

2006










Course

Date


Delivery

Method

History

Updated

(eLearning)

19-Jul-

2006

Warranty Essentials for Parts

Personnel 3373W Pass

Web Based


20-Apr-

2007

18-Jul-2006

Diesel Essentials 3302W Pass

Web Based


19-Jul-2006

18-Jul-2006

Parts Manager Fundamentals 3365W Pass Web Based Training (eLearning)

19-Jul-2006

18-Jul-2006

Parts Operations: Leading Your Department

3384W Fail Web Based Training

(eLearning)

19-Jul-2006

18-Jul-

2006


Personnel 3373W Pass

Web Based Training

(eLearning)

19-Jul-

2006

13-Jul-

2006 Diesel Essentials 3302W Fail

Web Based


14-Jul-

2006

11-Jul-2006

Business Development: Selling for Body Shop

3371W Pass

Web Based


12-Jul-2006

11-Jul-2006

Business Development: Selling for Parts


12-Jul-2006

11-Jul-2006

Shop Production: Analyzing Your Throughput


(eLearning)

12-Jul-2006

11-Jul-

2006


Personnel 3373W Fail

Web Based Training

(eLearning)

12-Jul-

2006

10-Jul-

2006

Body Shop Manager

Fundamentals 3364W Pass

Web Based


11-Jul-

2006

10-Jul-2006

Warranty Essentials for Body Shop Managers

3376W Pass

Web Based


11-Jul-2006

06-Jun-2006

CPO Vehicle Inspection 2080 Fail Web Based Training (eLearning)

07-Jun-2006

02-Jun-2006

Warranty Essentials for Service Managers


(eLearning)

03-Jun-2006










Course

Date


Delivery

Method

History

Updated

30-May-2006

Warranty Counseling Process- Step 1


25-May-2006

Appointment, Schedul&Loading:Sys Utilization Test


25-May-2006

Insight: Focus on Hispanic Customers


(eLearning)

26-May-2006

25-May-

2006

Shop Production: Loading to

Capacity 3381W Pass

Web Based Training

(eLearning)

26-May-

2006

25-May-

2006 Warranty Controls Workshop Test 9933TEST Pass Web Test

26-May-

2006

24-May-2006

Warranty Controls Workshop Test 9933TEST Fail Web Test 25-May-2006

22-May-2006

Shop Production: Scheduling to Capacity


(eLearning)

23-May-2006

22-May-2006


16-May-2006

PRIOR EQUIV. FOR 3325FS EQUI3325FS Pass Classroom 23-Nov-2010

15-May-2006

Business Development: Selling for Service


16-May-2006

15-May-2006


13-May-2006

Business Development: Selling for Service


14-May-2006

02-May-2006

Financial Analysis Workshop-Dealership Test

9957TEST Fail Web Test 03-May-2006

17-Apr-2006

Business Development: Marketing & Merchandising


18-Apr-2006

17-Apr-2006

Shop Production: Analyzing Your Potential


(eLearning)

18-Apr-2006

15-Apr-

2006

Business Development: Marketing

& Merchandising 3374W Fail

Web Based Training

(eLearning)

16-Apr-

2006

15-Apr-

2006

Shop Production: Analyzing Your

Potential 3370W Fail

Web Based

Training

16-Apr-

2006










Course

Date


Delivery

Method

History

Updated

(eLearning)

15-Apr-

2006

Warranty: Managing Service

Department Performance 3375W Pass

Web Based


16-Apr-

2006

14-Apr-2006

Shop Production: Analyzing Your Potential

3370W Pass

Web Based


15-Apr-2006

03-Apr-2006

Business Development: Interdepartmental Growth


04-Apr-2006

31-Mar-2006

People Management: Developing Your Team


(eLearning)

01-Apr-2006

30-Mar-

2006

People Management: Building

Your Team 3362W Pass

Web Based Training

(eLearning)

31-Mar-

2006

30-Mar-

2006

People Management: Developing

Your Team 3363W Fail

Web Based


01-Apr-

2006

30-Mar-2006

People Management: Leading Your Team

3361W Pass

Web Based


31-Mar-2006

30-Mar-2006

Service Manager Fundamentals 3366W Pass Web Based Training (eLearning)

31-Mar-2006

22-Mar-2006

Service: Taking Control of Your Performance


(eLearning)

23-Mar-2006

22-Mar-

2006

Talking with Confidence about

How a Vehicle Works 3353W Pass

Web Based Training

(eLearning)

23-Mar-

2006

21-Mar-

2006

Master Your Phone Skills to Ring

Up Sales 3330W Pass

Web Based


22-Mar-

2006

21-Mar-2006

Outperform the Aftermarket: Building Satisfaction

3351W Pass

Web Based


22-Mar-2006

21-Mar-2006

Outperform the Aftermarket: High-Mileage Selling


22-Mar-2006

21-Mar-2006

Outperform the Aftermarket: Making the Sale


(eLearning)

22-Mar-2006










Course

Date


Delivery

Method

History

Updated

21-Mar-2006

Outperform the Aftermarket: Preparing to Sell


(eLearning)

22-Mar-2006

21-Mar-

2006

Outperform the Aftermarket:

Service Sales Mastery 3356W Pass

Web Based Training

(eLearning)

22-Mar-

2006

21-Mar-

2006

Parts & Service Advantage:

Keeping It Genuine 3349W Pass

Web Based


22-Mar-

2006

20-Mar-2006

Master Your Phone Skills to Ring Up Sales

3330W Pass

Web Based


21-Mar-2006

20-Mar-2006

Outperform the Aftermarket: Service Sales Mastery


21-Mar-2006

17-Mar-2006

Service Advisor Fundamentals 3348W Pass Web Based Training

(eLearning)

18-Mar-2006

15-Mar-2006

Warranty Controls Workshop Test 9933TEST Pass Web Test 24-Mar-2006

14-Mar-2006

Insight: Introduction to Multicultural Customers


(eLearning)

24-Mar-2006

14-Mar-2006

Warranty Controls Workshop Test 9933TEST Fail Web Test 15-Mar-2006

13-Mar-2006

Insight: Focus on Women Customers


(eLearning)

24-Mar-2006

13-Mar-

2006

Insight: Focus on Youth

Customers 3297W Pass

Web Based Training

(eLearning)

24-Mar-

2006

13-Mar-

2006

Insight: Introduction to

Multicultural Customers 3248W Fail

Web Based


14-Mar-

2006

13-Mar-2006

Managing Phone Skills to Ring Up Profits

3331W Pass

Web Based


24-Mar-2006

13-Mar-2006

Warranty Essentials for Service Advisors


24-Mar-2006

13-Mar-2006

Warranty: Taking Control of Your Performance


(eLearning)

24-Mar-2006










Course

Date


Delivery

Method

History

Updated

13-Mar-2006

You and Ford: Making History 3341W Pass Web Based Training

(eLearning)

24-Mar-2006

13-Mar-

2006

Your Role in a Successful

Dealership: Fixed Ops 3342W Pass

Web Based Training

(eLearning)

24-Mar-

2006

09-Dec-

2005

Leadership For Dealership

Managers Test 9706TEST Pass Web Test

10-Dec-

2005

06-Dec-2005

Leadership for Dealership Managers


30-Nov-2005

Improving Profitability - Service Test

9959STEST Pass Web Test 01-Dec-2005

16-Nov-2005

Improving Profitability - Service Test

9959STEST Fail Web Test 17-Nov-2005

11-Nov-

2005

Financial Analysis Workshop-

Parts & Service 9959FS Pass FORDSTAR

23-Nov-

2010

11-Nov-

2005

Managing Employee Performance

Test 2047TEST Pass Web Test

14-Nov-

2005

10-Nov-2005

Managing Employee Performance Test

2047TEST Pass Web Test 11-Nov-2005

09-Nov-2005

Managing Employee Performance 2047FS Pass FORDSTAR 23-Nov-2010

08-Nov-2005

Coaching & Counseling Employees Test

2501TEST Pass Web Test 09-Nov-2005

07-Nov-

2005

Coaching & Counseling

Employees 2501FS Pass FORDSTAR

23-Nov-

2010

01-Nov-

2005

Customer Concern Verification

Qual Cking Test 9946TEST Pass Web Test

02-Nov-

2005

31-Oct-2005

Customer Concern Verification & Quality Checking


10-Oct-2005

HYBRID ESCAPE/MARINER NEW MODEL TRAINING

OVERVIEW

30N26F0 Pass FORDSTAR 23-Nov-2010

10-Oct-

2005

Hybrid Escape/Mariner New

Model Training Overview 30N26W0 Pass

Web Based Training

(eLearning)

18-Nov-

2014

12-Jul-

2005

Warranty Claim Preperation

Workshop Test 9927-2TEST Fail Web Test

13-Jul-

2005

01-Jul-2005

Customer Concern Verification Qual Cking Test

9946TEST Fail Web Test 09-Jul-2005

02-Jun-2005

Process: Customer Concern Resolution Test

9915TEST Pass Web Test 03-Jun-2005










Course

Date


Delivery

Method

History

Updated

01-Jun-2005

Process: Customer Concern Resolution Test

9915TEST Fail Web Test 02-Jun-2005

01-Jun-2005

Technical Resource Utilization Test

9948TEST Pass Web Test 02-Jun-2005

23-May-

2005

Customer Concern Verification

Qual Cking Test 9946TEST Fail Web Test

24-May-

2005

18-May-

2005

Warranty For Receiving & Inspect

New Vehicle Test 9925TEST Pass Web Test

19-May-

2005

12-May-

2005

Warranty & Policy Administration

Web 9923-2W Pass

Web Based Training

(eLearning)

13-May-

2005

26-Aug-

2004

HYBRID ESCAPE/MARINER

NEW MODEL TRAINING OVERVIEW

30N26F0 Pass FORDSTAR 23-Nov-

2010

08-Apr-

2004

Coaching & Counseling

Employees Test 2501TEST Fail Web Test

09-Apr-

2004

08-Apr-

2004

Selling Ford Brakes-Making the

Right Choice 3024W Pass

Web Based


13-Apr-

2004

14-Oct-2003

SVT 2004 Service Advisor Training

30G06W0 Pass

Web Based


18-Nov-2014

16-Jul-2003

PREREQUISITE COURSE 3254C

PRERQ3254C Pass Classroom 23-Nov-2010

13-May-2003

Service Advisor Basic Skills-Web 3022 Pass

Web Based


06-Jun-2003

09-May-2003

Customer Viewpoint:Customer Satisfaction Tool Test


09-May-

2003

Relationship Management

Introduction Test 9827TEST Pass Web Test

14-May-

2003

09-May-

2003

Selling Parts and Service to

Women Test 2020TEST Pass Web Test

14-May-

2003

09-May-2003

Service Write-up Techniques Test 9947TEST Pass Web Test 14-May-2003

08-May-2003

Customer Viewpoint:Customer Satisfaction Tool Test

9985TEST Fail Web Test 09-May-2003

07-May-2003

Appointment: Scheduling & Loading Sys Bldg Test


07-May-

2003

Customer Viewpoint:Customer

Satisfaction Tool Test 9985TEST Fail Web Test

08-May-

2003

07-May- Waranty Guide Review Service 9922TEST Pass Web Test 14-May-










Course

Date


Delivery

Method

History

Updated

2003 Personnel Test 2003

06-May-

2003

Appointment: Scheduling &

Loading Sys Bldg Test 9845TEST Fail Web Test

07-May-

2003

06-May-

2003 L2e: Internet Basics 4013 Pass

Web Based Training

(eLearning)

07-May-

2003

06-May-

2003

Maintenance & LightRepair:Grow

Your Business Test 9944TEST Pass Web Test

07-May-

2003

06-May-2003

Warranty- Advanced Administration Test

9924-2TEST Pass Web Test 07-May-2003

05-May-2003

Motorcraft Batteries: Jumpstart Your Sales

3009 Pass Web Based Training

(eLearning)

06-Jun-2003

05-May-

2003

Parts: Maximizing Profit Through

Powertrain Sales 3011 Pass

Web Based Training

(eLearning)

06-Jun-

2003

05-May-

2003

Selling Ford Brakes-Making the

Right Choice 3024 Pass

Web Based


06-May-

2003

05-May-2003

Shocks & Struts Product Knowledge

3002 Pass

Web Based


06-Jun-2003

02-May-2003

Tire Condition Analysis & Warranty Administration

3021 Pass Web Based Training (eLearning)

06-Jun-2003

02-May-2003

Tire Product Knowledge and Selling Applications

3001 Pass Web Based Training

(eLearning)

06-Jun-2003

01-May-

2003

After-Warranty Assistance Tools

Guidelines Benefit 3010 Pass

Web Based Training

(eLearning)

10-Sep-

2003

01-May-

2003

Engine & Transmission

Maintenance & Protection 3218W Pass

Web Based


10-Sep-

2003

01-May-2003

Motorcraft Batteries: Selling The Value

3008 Pass

Web Based


10-Sep-2003

01-May-2003

Tire Condition Analysis & Warranty Administration

3021 Fail Web Based Training (eLearning)

03-May-2003

01-May-2003

Virtual Service Advior Basics-ADP


(eLearning)

10-Sep-2003










Course

Date


Delivery

Method

History

Updated

01-May-2003

Virtual Service Advisor Basics-R&R


(eLearning)

03-May-2003

30-Apr-2003

Using Service Pricing Goods to Sell MLR


08-Oct-2002

SVT Service Advisor Training 30N04W0 Pass Web Based Training

(eLearning)

18-Nov-2014

01-Apr-2002

Masters Tenure Requirement - Not a Course!

TENURE Pass Classroom 23-Nov-2010

12-Nov-2001

On The Lane Perf. Selling & Customer Handling Trn

OTLSAT Pass Classroom 23-Nov-2010

29-Mar-2001

TECH OVERVIEW: CLI CNTRL, SAFETY RESTRAINTS & EMIS


27-Feb-2001

TECH OVERVIEW: DRIVETRAIN


27-Jul-2000

Customers: Addressing Concerns-Service

9913 Pass FORDSTAR 29-Jul-2000

29-Jun-

2000

FIXED OPERATIONS

ORIENTATION 9911 Pass FORDSTAR

30-Jun-

2000

28-Jun-

2000

WARRANTY GUIDE REVIEW

FOR SERVICE PERSONNEL 9922 Pass FORDSTAR

30-Jun-

2000

27-Jun-2000

Selling Parts & Service to Women 2020 Pass FORDSTAR 30-Jun-2000

20-Jun-2000

SERVICE ADVISOR BASIC SKILLS

2022 Pass FORDSTAR 22-Jun-2000

13-Jun-2000

9912 TEST-OUT EXAM 9912TEST Pass Self Study 15-Jun-2000

13-Jun-

2000 Fixed Operations Orientation Test 9911TEST Pass Web Test

15-Jun-

2000

13-Jun-

2000

SERVICE ADVISOR BASIC

SKILLS 2022 TEST-OUT 2022TEST Pass Self Study

15-Jun-

2000

13-Jun-2000

Selling Parts and Service to Women Test


13-Jun-2000

TEST OUT FOR COURSE 9913 9913TEST Fail Self Study 15-Jun-2000

13-Jun-2000

Tech Overview: Drivetrain Test Out


13-Jun-

2000 Tech Overview: Engines Test Out 9612TEST Pass Web Test

15-Jun-

2000

13-Jun- Tech Overview:Cli Cntrl, Sfty 9615TEST Fail Web Test 15-Jun-










Course

Date


Delivery

Method

History

Updated

2000 Restr & Emis Test 2000

13-Jun-

2000

Tech Overvw: Brks,Steering, &

Susp Test Out 9614TEST Pass Web Test

15-Jun-

2000

13-Jun-2000

Waranty Guide Review Service Personnel Test


05-Jan-2000

WARRANTY CONTROLS WORKSHOP

9933-2 Pass FORDSTAR 06-Jan-2000

16-Dec-1999

RELATIONSHIP MANAGEMENT INTRODUCTION

9827 Pass FORDSTAR 18-Dec-1999

05-Oct-1998

SERVICE ADVISOR OP SKILLS

9621 Pass FORDSTAR 08-Oct-1998

28-Sep-1998

SERVICE ADVISOR OP SKILLS

9621 Pass FORDSTAR 07-Oct-1998

03-Sep-

1998

Around The Wheel: Service

Advisor Training 9840 Pass FORDSTAR

28-Sep-

1998

10-Aug-

1998

SUPERDUTY F-SERIES SERV

ADV/MGMT OVERVIEW 1999 34N12F0 Pass FORDSTAR

11-Aug-

1998

06-Mar-1998

TECHNICAL CUSTOMER HANDLING

SAS01M0 Pass Computer Based Training

09-Mar-1998










Documents

Employee Training History