Employee retention term paper to be submitted to sir asif.docx

Embed Size (px)

Citation preview

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    1/40

    EMPLOYEE RETENTION: by HR MANAGERS or LINE MANAGERS

    ORGANIZATIONAL DEVELOPMENT – spring 20!

    M"s#$r o% S&i$n&$ in M"n"g$'$n# S&i$n&$

    GENERAL MANAGEMENT

    S("($$) Z*+,-"r A+i .(*##o Ins#i#*#$ o% S&i$n&$ / T$&(no+ogy

    ISLAMA.AD

    .y

    MUHAMMAD FAYAZ 

    R$s$"r&( S*p$risor: Dr1 MHAMMAD ASI3 4HAN

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    2/40

    2RETENTION OF EMPLOYEES

    ABSTRACT

     In the present study we have addressed the problem question to analyse the management styles in

    organizations and to examine which is the best level of management responsibility for the

    retention of employees in an organization. We assume the extent of agreement of the employees

    towards the determinants of employee retention and functions of managers. Also a systematic

    review of past studies and literature reveals the effectiveness of employees retained through

    different strategies taken by managers in organizations. A need for further study and bringing 

    the fact in notice was duly highlighted. Moreover managers are considered to be more effective

    in retaining their subordinates than !" managers and other management line working in

     subordination to the top management. In our study we have highlighted this issue by paying 

     special attention to it. #ross sectional study was conducted by employing questionnaire to the

    mangers. "esults show that mangers have a significant impact on the retention of the

     subordinates in an organization. We have also discussed the different techniques that 

    management can adopt for collective results. !owever the data analysis techniques and the

     software suggested likewise future directions and for the research includes increasing the sample

     size along with considers more of the determinants responsible for retaining the employees.

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    3/40

    3RETENTION OF EMPLOYEES

    TABLE OF CONTENTS

    1 INTRODUCTION..............................................................................

    1.1 BACKGROUND....................................................................................4

    1.2 R ESEARCH OBJECTIVES.....................................................................6

    1.3 PROBLEM STATEMENT.......................................................................6

    1.4 R ESEARCH QUESTION........................................................................7

    1.5 SIGNIFICANCE OF THE STUD............................................................7

    1.6 DELIMITATIONS..................................................................................71.7LITERATURE GAP................................................................................!

    2 LITERATURE SURVEY..........................................................................

    2.1THEORATICAL FRAME"ORK  AND HPOTHESES DEVELOPMENT........!

    2.1.1EMPLOEE R ETENTION....................................................................#

    2.1.2LINE MANAGERS.............................................................................11

    2.1.3HR MANAGERS................................................................................12

    2.1.4TRAINING$DEVELOPMENT................................................................13

    2.1.5EMPLOEE R ELATION......................................................................15

    2.1.6 "ORK  R ECOGNITION......................................................................16

    2.1.7THEORETICAL FRAME"ORK ............................................................1!

    3 R ESEARCH METHODOLOGY...............................................................

    3.1SAMPLE...............................................................................................1#

    3.2MEASUREMENT SCALE.......................................................................1#

    3.3 DATA A NALSIS TECHNIQUE.............................................................21

    3.4PILOT STUD......................................................................................21

    3.4.1TESTING CONTENT R ELIABILIT FOR  PILOT STUD.......................22

    3.4.2 CONTENT R ELIABILIT...................................................................24

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    4/40

    4RETENTION OF EMPLOYEES

    4 DATA ANALYSIS...................................................................................

    4.1DEMOGRAPHIC A NALSIS...................................................................24

    4.1DESCRIPTIVE A NALSIS......................................................................24

    4.2.1NATURE OF EMPLOMENT...............................................................25

    4.2.2LEVEL OF R EPORTING......................................................................26

    4.2.3E%PERIANCE OF THE SAMPLE..........................................................27

    4.2.4NUMBER  OF S"ITCHED ORGANI&ATIONS........................................2!

    5 R ESULTS & DISCUSSIONS....................................................................

    5.1CORRELATION.....................................................................................2#

    5.2R EGRESSION........................................................................................31

    5.3DISCUSSION ' FINDINGS....................................................................36

    5.4LIMITATIONS.......................................................................................37

    5.5R ECOMMENDATIONS 'DIRECTIONS FOR  FUTURE R ESEARCH............37

    5.6 IMPLICATIONS OF THE STUD............................................................3!

    6 R EFERENCES........................................................................................…

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    5/40

    5RETENTION OF EMPLOYEES

    RETENTION OF EMPLOEES( LINE MANAGERS OR THE HR MANAGERS)

    1. Intr!"#t$n

    1.1. %#'(r"n!T*+, -* /0 0/+/-+ *+8* 9/, -*: +, ;:8- 89;-+-+ + -*

    *+8* 9/ ;:= ,+= /= ;:/8-+ *

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    6/40

    6RETENTION OF EMPLOYEES

    :,;,+++-@. F+0/ + *+, /9= /, R-*++0 R--+ + G=

    T+9, /= B/= /:0

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    7/40

    7RETENTION OF EMPLOYEES

    9//09- /= +9;9-/-+ ,

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    8/40

    8RETENTION OF EMPLOYEES

    1.5. S$(n$$#n#) t+) r)*)r#+

    T* :,/:8* 8-:+

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    9/40

    9RETENTION OF EMPLOYEES

    2. L$t)rt"r) S"r)

    2.1. S#+)t$# A**#$t$n n! Ht+)*$*

    T*+, ,- 9//09-

     ;::9/8, /: 899

    2! 9//09- /: + 8-+

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    10/40

    10RETENTION OF EMPLOYEES

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    11/40

    11RETENTION OF EMPLOYEES

    R--+ H +- +:,- /;;/:= -* 22 /, 8+-= + C*> 214. S :/:=, /=

    ,8+/+/-+ 8/ ,, -* - 1###. "/,* /= T/@: 27 ,- *-*: -* 9;@, :9/+ +-* -* :0/+/-+

    9/+@ =-:9+, -* -- - *+8* -*+: 9;@:, /,: - -*+: ;:,,+/ =;9-.

    T*@ ,:= -*, 9;@, -*/- : 9,- 899+--= - 8

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    12/40

    12RETENTION OF EMPLOYEES

    8-+ + 9//0: 8/ 9-+/- 9;@, @ /,,+0+0 /+9, /= 8-+, -*

    :0/+/-+> /0 +-* 8:/-+0 / /-9,;*: +-* =8-> :,;8- ;,+-+> /= :/,, -* 9;@, ;:8+ / 8-+

    /8-9- 9//09- ;:/8-+8, /, /0/+,- -*+: + 9//0:> /= -*@ + 9: +@ -

    =+,;/@ /8-+ 899+-9- - -* :0/+/-+.

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    13/40

    13RETENTION OF EMPLOYEES

    M//0:, /: :;:,-/-+, -* :0/+/-+> , -* 8-:+

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    14/40

    14RETENTION OF EMPLOYEES

    ,:+8,> 9;@, -*+, *+0* =

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    15/40

    15RETENTION OF EMPLOYEES

    H = -* -- - *+8* / +:9 =;, -:/++0 /= =;9- ,-:/-0+, -*:

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    16/40

    16RETENTION OF EMPLOYEES

    ,

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    17/40

    17RETENTION OF EMPLOYEES

    V+0/> 2! /, 8+-= +A+,> 211. "*: ,

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    18/40

    18RETENTION OF EMPLOYEES

    2. T+)r)t$#0 Fr)8r' 

    T* -*:-+8/ :/9: +, =,+0= ,

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    19/40

    19RETENTION OF EMPLOYEES

    3. R)*)r#+ M)t+!0(

    3.1 S0)

    T* 88: -*+, :,/:8* +, +-* -* +9;/8- 9;@ :--+ -*:

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    20/40

    20RETENTION OF EMPLOYEES

    -* +,-+0 :0/+/-+ /-: */+0 /

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    21/40

    21RETENTION OF EMPLOYEES

    9//0:,. " */ +9+/-= -* ,/9 /9

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    22/40

    22RETENTION OF EMPLOYEES

    P+- , .726 /= .74

    :,;8-+@. T*, /

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    23/40

    23RETENTION OF EMPLOYEES

    :/0 0+ C:/8*, :/0 :+/++-@ *+8* +, .67#> /90 -* +-9, :,;,+ : 

    9/,

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    24/40

    24RETENTION OF EMPLOYEES

    4. Dt An0*$*

    4.1 D)(r+$# An0*$*

    T* =90:/;*+8 ;:-+ -* ?

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    25/40

    25RETENTION OF EMPLOYEES

    F

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    26/40

    26RETENTION OF EMPLOYEES

     $igure ).1 "esponses on the level of reporting ,*-/0

    L F:?

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    27/40

    27RETENTION OF EMPLOYEES

    4.2.3 E:)r$)n#) t+) S0)

     $igure ).%"esponses on the experience of the respondents ,*-/0

     N. @/:, F:?

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    28/40

    28RETENTION OF EMPLOYEES

    4.2.4 N",)r S8$t#+)! Or(n$;t$n*

     $igure ).) *umber of organizations switched prior to the existing org ,*-/0

     N. O:0 F:?

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    29/40

    29RETENTION OF EMPLOYEES

     $igure .& correlation ,*-/0

    T:/++0 /=

    =;9

    -

    E9;@

    :/-+

    ":

    :80+-+

    L+

    9//0: 

    H

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    30/40

    30RETENTION OF EMPLOYEES

    =+:8-+ :/-+ - - /:+/, ;/++0 *-*: -*: +, ;,+-+ : 0/-+

    :/-+,*+; - -* - /:+/,.

    V++0 -* 8::/-+ :,

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    31/40

    31RETENTION OF EMPLOYEES

    5.2 R)(r)**$n

    T* ,8= ;*/, -*+, :;:- -* 9=:/-+0 : :/-+,*+; /0 +, -,-= - -*

     :/= :/-+,*+; ? 9;@ :/-+

    /= : :80+-+ */ :0:,,=

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    32/40

    32RETENTION OF EMPLOYEES

    D;=-

    V/:+/

    I=;=-

    V/:+/

    M=

    R< =

    ANOVA

    > =

    C+8+-,

    ? =

    2n!

    St)

    L+

    M//0: 

    T:/++0$

    D;9-

    .413 . 3!.175 .

    .117 .25

    E9;@

    R/-+,

    .234 .2!

    ": 

    R80+-+

    1.32 .

    6678/./& 678/./

     In step two ,10 */ 8*8= -* 8- 9=+/-: L+ M//0: =;=- /:+/

    E9;@ R--+. T* /

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    33/40

    33RETENTION OF EMPLOYEES

    -* =;=- /:+/ /= -* 9= +-,, +, /+:@ ,+0++8/-> *:/, -* /

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    34/40

    34RETENTION OF EMPLOYEES

     $igure .: & st 3tep of "egression Analysis ,4eeping !" Manager as mediator0

    D;=-

    /:+/

    I=;=-

    /:+/

    M=

    R< =

    ANOVA

    > =

    C+8+-,

    ? =

    1*t

    St)

    E9;@

    R--+

    T:/++0$

    D;9-

    .331 ./ 75.523 ./

    .16# .36

    E9;@

    R/-+

    .17# .2!

    ": 

    R80+-+

    .6#2 .

    6678/./& 678/./

    T*+, ,-; +, -* ,/9 /, = + -* +:,- ;*/, *+ -,-+0 -* :0:,,+ : -* L+

    M//0: /, 9=+/-: E9;@ R--+.

     $igure .; 1nd 3tep of "egression Analysis ,4eeping !" Manager as mediator0

    D;=-

    V/:+/

    I=;=-

    V/:+/

    M=

    R< =

    ANOVA

    > =

    C+8+-,

    ? =

    2n!

    St)

    HR 

    M//0: 

    T:/++0$

    D;9-

    .416 . 1.#4 .@@

    .53 .677

    E9;@

    R/-+,

    .22 .11!

    ": 

    R80+-+

    .643 .@@

    6678/./& 678/./

     In the step two ,10 */ 8*8= -* 8- 9=+/-: HR M//0: =;=- /:+/

    E9;@ R--+. T* /

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    35/40

    35RETENTION OF EMPLOYEES

    -* : :80+-+ -*:

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    36/40

    36RETENTION OF EMPLOYEES

    HR 9//0, ,;/:/-@ + :=: - 9/ / 89;/:+, ,-

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    37/40

    37RETENTION OF EMPLOYEES

    5.5 R)#)n!t$n* n! D$r)#t$n* r F"rt+)r R)*)r#+

    T*+, :,/:8* +, / - ,-; -/:=, -* --:

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    38/40

    38RETENTION OF EMPLOYEES

    6. R))r)n#)*

    A*9=> I.> S I.> P/ S. K.> 'A9> A. 213. E9;@ ;::9/8 / 71!734.

    B:0 L.> 'A=:,,> P. 212. R80+-+ =0 /= ,+, /- :( + *,

    +-:,-,). @ournal of Workplace 5earning > 1)2> 73!4.

    C/::/*:> S. M. 211. T /=

    L+-* : 1> 2552.

    C*> M. 213> J/ . P.> H, . S.> ' +;> F. ". K. 211. F:+=, : :+/,( 89;/:/-+ ;:8;-+, * B. 213. R,;,, - 8::, :8++0 :80+-+ /-

    :. @ournal of Managerial 7sychology> 1 4#251.

    F+0/> R. P. 21. "ethinking retention in good times and badD reakthrough ideas for

    keeping your best workers. N+8*/, B:/@ P S. 23. L+ 9//0: +9- + /:+0 /= =;9-( ,9/ : : +0

    =/). +mployee "elations> 13> 2!12#3.

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    39/40

    39RETENTION OF EMPLOYEES

    G+:-> C.> D "+> S.> 'S,> L. 211.T* + 4!2> 26#2!!.

    H C.> L+> H. C.> ' C* C. H. 26. C,-: 1; 5> 4#15!.

    K-0*+:0*,> C. 214. A S@,-9+8 P:,;8-+ T:/++0 T:/,:.I(ransfer of 5earning

    in Erganizations ;;. 657#. S;:+0: I-:/-+/ P S. E.> S G.> ' D P:@> R. L. 22.P:8;-+, : ;::9/8 :80+-+/90 = &&3> 1#122.

    L0> C. S.> P: P.> 'A/0> A. M. 212. T* I9;/8- H %; 1> 2646.

    M8C/:-*@> A.> D/:8@> C.> ' G:/=@> G. 21. ":+ //8 ;+8@ /= ;:/8-+8(

    U=:,-/=+0 + 9//0: /--+- 1/2> 15!167.

    M:@> M. J.> G P.> OS M.> 'C+0,> D. G. 26. N =+:8-+, + -* :,

    /= :,;,+++-+, -* HRM

  • 8/9/2019 Employee retention term paper to be submitted to sir asif.docx

    40/40

    40RETENTION OF EMPLOYEES

    R+8> D. 23. L+ 9//0: +9- + HRM( / +,+= +. E9;@ R/-+,>

    253> 2622!.

    S/=:,> K.> ' F:> S. 211. HR+ 9//09- :/-+,( 8*/:/8-:+,-+8, /=

    8-,. (he International @ournal of !uman "esource Management > 11!> 16111617.

    S*:+=/> J. E. 1##2. O:0/+/-+/ 8 M. 21. L+ M//09- R,;,+++-@ + HRM( A E9;+:+8/ S-