E K T A A G A R W A L Mobile: +971-522685211 | Location: Dubai |Email ID:ekta.agarwal@outlook.com Visa : Dependent Visa, can work with any employer

SUMMARY

IT graduate with 4+ years of experience in sales coordination and partner account management

Key proficiencies include client handling, CRM management and ability to meet deadlines

Highly experienced in developing and sustaining effective relationships with customers for increased business opportunities

Proficient in providing administrative support to different departments aimed at coordinating sales efforts appropriately

Specialized in developing effective sales support mechanisms, maintaining a strong channel of communication with all levels of management

PROFESSIONAL EXPERIENCE

Icorp General Trading LLC, Dubai (UAE) Jan’16 to till date

Partner Account Manager

Developing relationships with existing affiliate partners and building new relationships capable of building revenue.

Managing multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for each account.

Identifying client issues and work with sales teams and technical staff to ensure issues are resolved quickly.

Conducting period performance checks to ensure partners are showing improvement. Drive efforts to meet sales quotas and individual account goals.

Identifying partners technical and sales capabilities deficiencies per Technology/Architecture to build the partner community calendar of trainings and events.

Regular meeting with existing end customers for new requirements and performance check of the solution.

Conducting live demonstration with partners for the new end customer based on the requirement

Assisting technical team in customizing the solution based on end customer requirement

Performed complex business analyses of customer's business communication requirements and developed benchmark demonstrations, proposals and value propositions that exceed customers' requirements resulting in the development of new customers and retention of existing document management services accounts by applying a consultative approach

Solutions oriented approach with excellent relationship management skills, successfully and consistently

delivering the responsibilities of revenue generation, profitability, market share and customer satisfaction.

Infosys BPO LTD, Bangalore (India) Mar’12 to Aug’15

Sr. Process Executive

Managing all aspects of plan and hierarchy setup required for sales representatives and

managers within assigned territories

Managing business reviews with internal and external stakeholders (Cisco & Infosys) on weekly, monthly, quarterly and annual basis

Providing required guidance or training to key customers and stakeholders on commission relevant processes and deadlines, use of available reports, reconciliation responsibilities, eligibility, and / or dispute resolution workflow

Entering and Maintaining the customer and product database in ORACLE 11i

Working with sales leadership to create ad-hoc reporting to show performance and other key

attributes to the sales force productivity

Preparing monthly, quarterly & annual reports using business Object and sharing analysis on

SLA’s, quality and automation percentage with all the stakeholders

Calculate commission/incentive award payments to sales personnel based on commission plan provisions

Preparing post invoices and follow up with clients to make the payment within the given time period

Effectively communicating process or policy deficiencies to management and active partner with

key players to implement required change

Assist sales and finance customers in reconciliation of sales credit and commission as required

Working with cross functional (IT) team to resolve the application related issues

ACHIEVEMENTS & CERTIFICATION

Successfully completed Implementation of ECM Solution for “Project and Maintenance Department” of “H.H Rulers Court” in Oct’16 and working on the “Asset Management” as an extended module.

Successfully completed POC implementation of Workflow Solution for Claim Process (Claim Process Automation) in NGI in Nov’16.

Awarded best client service by Infosys BPO Ltd in Aug’12

Certified in S&F (Sales & Fulfillment)-T100 foundation course from Infosys BPO Ltd

ACADEMIC QUALIFICATION

B.Sc. (IT) from MCRPV University Bhopal, India– 2010

12th From Saraswati Higher Secondary School Shahdol (MP) India – 2005

TECHNICAL QUALIFICATION

Application packages : MS OFFICE (Microsoft Excel, Word & Power point)

Trained on : Oracle E- Business Suite, BI Launchpad and CRM (Salesforce.com), CCW

Operating Systems : Windows XP, 7 and 8

Certified in Java from Orbit Technologies, Hyderabad, India

KEY PERSONAL SKILLS

Strong understanding of financial analysis

Ability to work independently and in cross functional team

Excellent planning, time management and organization skills

Organization and prioritization skills

Self-starter, proactive and energetic

Analytical and quantitative skills

PERSONAL DETAILS

Nationality Indian

Gender Female

Date of Birth 26th July, 1988

Social Status Married

Languages English – Fluent (read, write and speak)

Hindi – Native (read, write and speak)

Punjabi – (read, write and speak)

Passport No N1237334