Curriculum Vitae – Cristian Seculin

Personal informationAddress: Storojinet street, B13 building, ap. 1, Timisoara (Romania)

Contact: +0766280086 / cristi_seculin@yahoo.com / Skype: cristi_seculinDriving License: B Date of birth: 26 Dec 1987 | Nationality: Romanian

Professional Skills □ Communicating effectively: careful, active listener and understandable speaker; □ Courtesy: demonstration of consideration and generosity in providing service;□ Team spirit: efficiently cooperate with others; □ Fast decision making; □ Outstanding attention to details; □ Microsoft Office suite (Word, Excel, PowerPoint); □ Troubleshooting system and network problems and diagnosing and solving hardware or

software faults;□ Multi-tasking capabilities;□ Proper phone etiquette;□ Knowledge of customer service principles and practices;□ Knowledge of relevant software computer applications and equipment.

Professional ChronologyHelp-Desk Technical Support Engineer October 2014 – January 2016Retarus project, Ametras, Timisoara (Romania)

□ Responding within agreed time limits to call-outs;□ Setting up new users' accounts and profiles and dealing with password issues□ Prioritizing and managing many open cases at one time;□ Rapidly establishing a good working relationship with customers and other professionals, such

as software developers;□ Talking staff or clients through a series of actions, either e-mail or over the telephone, to help

set up systems or resolve issues;□ Accurately process and record call transactions using a computer and designated tracking

software□ Follow standard processes and procedures;□ Research required information using available resources;□ Deliver service and support to end-users using and operating automated call distribution

phone software, via remote connection or over the Internet;

Academic ChronologyMilenium High School, Timisoara (Romania) Graduated in 2007

Polytechnic University of Timisoara (Romania) 2010-2011

Foreign LanguagesEnglish – Advanced Level

German – Advanced Level

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