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SAP Mobile Solutions Strategie und Umsetzung Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz) AG SAP Forum Baden, 11. Juni 2013

Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

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Page 1: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

SAP Mobile Solutions Strategie und Umsetzung

Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz) AG

SAP Forum Baden, 11. Juni 2013

Page 2: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 2 Public

Legal Disclaimer

The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This document is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

Page 3: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 3 Public 3

6.5 MILLIARDEN Natel-Abos weltweit 127 Minuten täglicher App-Nutzung in den

USA

©

79% Nutzen ihr Smartphone in den ersten

15 Minuten nach dem Aufstehen

Page 4: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 4 Public

Die Allgegenwärtigkeit von Smartphones und Tablets treibt die

Adoption im Unternehmen

65% nutzen iPAD

Fortune 500…1

der Firmen haben eine klar definierte Mobile-Strategie3

18% Der IT-Leader

betrachten Mobile als transformativ3

71%

1. GigaOm – “Mobile in the Enterprise” – May 2011; 2.. iPass – “The iPass Global Mobile Workforce Report” – Mar 2012; 3. Custom Solutions Group – “3 Ways that Businesses Struggle with Mobile” – May 2012

80% nutzen iPHONE

Durchschnittliche # an Geräten pro

Mitarbeiter2

3.5 Aber nur..

Page 5: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 5 Public

Keep Production Flowing

Interactive 3D Instructions

Concise Analytics Dashboards

Simplified Work Orders

Page 6: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 6 Public

Simplify Inventory &

Ordering

Inventory Management

Inventory-based Ordering

Flexible Reporting

Page 7: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 7 Public

Photo & Video Sharing

Location Based Services

Mobile Payment

Loyalty

Get Closer to your Fans

Page 8: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 8 Public

Product Review & Manuals

Parts Replacement

Interactive 3D Instructions

Turn Assembling Products into a Fun Experience

Page 9: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 9 Public

Turn Everyone into a Designer

Shop from Home

Personalized Experience

3D Visualizations

Mobile Payment

Page 10: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 10 Public

Beispiele für Mobile Business Apps

LoB Approvals (SAP Fiori) Mobile Maintenance Cockpit

Page 11: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 11 Public ©2012 SAP AG. All rights reserved.

Mobile Apps sind der einfache Teil…

Page 12: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 12 Public

Projekterfahrungen bei der Einführung mobiler Business Apps

Enterprise Services

80% Kosten einer mobilen Lösung

Sichere Anbindung von Geschäftssystemen

Versionierung und Lifecycle Management

Support für verschiedene mobile Geräte und

Betriebssysteme

End-to-end Monitoring und Reporting

Online & Offline Datenzugriff

Integration in die bestehende IT-Landschaft

Mobile Apps und User Experience

20% der Kosten einer mobilen Lösung

Beschleunigung durch Standard-Apps und Implementierungspartner

Page 13: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 13 Public

Mobile Platform und Mobile Enterprise Management

SAP Store

SAP Mobile Platform

Sybase 365

Messaging Services

SAP

Business Suite

SAP HANA & Other

Databases

3rd Party

Applications

LoB/Industry Apps Consumer Apps Analytic Apps

Presentation Frameworks

Application Services

Foundation Services

SAP Afaria

App Catalog

Device Management

Apps Management

Third Party App Dev Tools SAP App Dev Tools

Page 14: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 14 Public

Entscheidungskriterien für die Auswahl einer Mobile Platform

Mehrwert Einfachheit Auswahl Community

Unterstützung von B2E, B2B

und B2C Apps ohne

Mehrkosten

Schnelle Integration mit

bestehender Infrastruktur

(backend-ends, MDM, SSO,

etc.)

Grosse Auswahl an

Standard-Apps

Implementierungsoptio

nen

Skalierbarbeit,

Wechsel cloud -> on-

premise

Einfacheit bei

- Entwicklung

- Deployment

- Betrieb

Grosse Anzahl

Entwickler

Support durch führenden

Hersteller

Page 15: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 15 Public

Vorgehensmodell zur Entwicklung einer mobilen Strategie

Discover Plan Build Run

Strategy Management

WHY Vision & KPI

WHAT Use cases

HOW Realization

WHEN Roadmap

TCO & Business Case calculation

Value estimation

Benefit review and evaluation

Realize benefit

Establish potentials

for further benefits

Value Management

Security & Compliance concept

Risk Identification & Assessment

Execute risk mitigation plan

Raise Awareness

Establish Monitoring & Compliance, Review & Optimize

Risk & Security Management

Process to-be mapping

UX & Requirement Spec

App roll-out App design & development

Continuous App Lifecycle & Innovation of Usecases

Mobile Process Innovation

IT deployment plan Solution architecture Plan

IT operations IT deployment

and testing IT Lifecycle

Management IT Operations &

Service Optimization IT

Management

mLearning Framework

Education Plan Skill Matrix Knowledge transfer, application

and evaluation Transformation Training Execution

Program/Project planning

Program/Project initiation

Program/Project

realization Program/Project closure

Program and Project Mgmt

Change monitoring

Execute governance framework

Improve org. change readiness

Ensure sustainable governance Governance Governance Charter

MCOE capability framework

Page 16: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 16 Public

Ein Mobility Center of Excellence kann den Innovationsprozess

beschleunigen

1

2

4

3

Use Cases

Evaluations-

Standards

Ratings Metrics

Definiert und steuert die Umsetzung der mobilen Strategie

Erfasst Bedarfe der Fachbereiche und stellt zentral Lösungen bereit

Beschleunigt die Adoption mobiler Lösungen im Unternehmen

Sammelt und verteilt Mobility-Expertise im Unternehmen

Page 17: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 17 Public

Key Takeaways

Geeignete Security

und Verschlüsselung

sicherstellen

Übertragen von

Innovation aus der

Consumer-Welt in den

Enterprise-Kontext

Bedürfnisse der

Anwender in den

Mittelpunkt stellen

Frühzeitig eine

mobile Strategie

definieren

Page 18: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

Many Thanks

for your attention ! Contact:

Dr. Oliver Bäcker Head of Mobile Solutions

SAP Consulting Switzerland

SAP (Schweiz) AG

Althardstrasse 80

8105 Regensdorf

Mobile: +41 79 102 5203

[email protected]

http://www.sap.com

Page 19: Dr. Oliver Bäcker | Head of Mobile Solutions, SAP (Schweiz ......The information in this document is confidential and proprietary to SAP and may not be disclosed without the permission

© 2013 SAP AG. All rights reserved. 19 Public

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