Don WarnerSenior IT Quality Program DirectorMicrosoft Corporation

Critical to Align IT Roadmap/Business StrategyCritical to Align IT Roadmap/Business Strategy

As StartAs Start--ups Mature, IT Basics Increase in Importanceups Mature, IT Basics Increase in Importance

Applications Rationalization is BP SimplificationApplications Rationalization is BP Simplification

Principles Principles -- The Foundation for Enterprise ArchitectureThe Foundation for Enterprise Architecture

Don WarnerMicrosoft Quality and Business Excellence - IT

• IT Quality Program Director

• 34 Years IT experience

• Six Sigma Master BlackBelt

• DMIT, Lawrence Technological University

• MSE, University of Michigan

• MBA, Rochester Institute of Technology

• BS, University of Michigan

ImproveImprove

ValidateValidateSustainSustain

End-to-End Quality ProfessionThe Quality profession is the

first Career Model at

Microsoft to be cross-organizational, giving

support to employees:

•Who capture and analyze

VOC/VOB

•Who drive the translation from customer requirements

to operating metrics and

process improvement

•Who continuously build improvements into products

and services

Multiple roles combine to effectively drive the process of contiMultiple roles combine to effectively drive the process of continuous nuous

improvementimprovement

Many think of the dot.com start-up phenomenon

A company with a limited operating history

Now has certain connotations

Think Google and Dell not too long ago

Google Founder Larry Page courtesy CNET Networks

Thinking big, acting small

Decision making marked by speed

Independent thinking

Risk taking

Creativity

Drive for innovation

Incorporated in 1981

First IPO in 1985

Consistent positive yearly growth

Skyrocketing growth brings with it very serious challenges and opportunities

Cost Center Cost Center

Uncoordinated, Uncoordinated, Uncoordinated, Uncoordinated, Uncoordinated, Uncoordinated, Uncoordinated, Uncoordinated, manualmanualmanualmanualmanualmanualmanualmanual

infrastructure infrastructure infrastructure infrastructure infrastructure infrastructure infrastructure infrastructure

More Efficient More Efficient Cost CenterCost Center

Managed IT Managed IT Managed IT Managed IT Managed IT Managed IT Managed IT Managed IT Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure Infrastructure

with limitedwith limitedwith limitedwith limitedwith limitedwith limitedwith limitedwith limitedautomationautomationautomationautomationautomationautomationautomationautomation

Managed and Managed and Managed and Managed and Managed and Managed and Managed and Managed and consolidated ITconsolidated ITconsolidated ITconsolidated ITconsolidated ITconsolidated ITconsolidated ITconsolidated IT

InfrastructureInfrastructureInfrastructureInfrastructureInfrastructureInfrastructureInfrastructureInfrastructurewith maximum with maximum with maximum with maximum with maximum with maximum with maximum with maximum

automationautomationautomationautomationautomationautomationautomationautomation

Fully automated Fully automated Fully automated Fully automated Fully automated Fully automated Fully automated Fully automated management, management, management, management, management, management, management, management,

dynamic resource dynamic resource dynamic resource dynamic resource dynamic resource dynamic resource dynamic resource dynamic resource usage, businessusage, businessusage, businessusage, businessusage, businessusage, businessusage, businessusage, business--------

linked SLAslinked SLAslinked SLAslinked SLAslinked SLAslinked SLAslinked SLAslinked SLAs

Business Business EnablerEnabler

Strategic Strategic AssetAsset

* Based on the Gartner IT Maturity Model

Infrastructure Optimization Model: Security

IT is viewed as a

strategic asset

IT is a valued

partner & enables new business

initiatives

IT managed

environment

Users have the

right tools, availability, &

access to info

IT Staff trained

in best practices

i.e., MOF, ITIL

Users expect basic services

from IT

IT staff taxed by

operational

challenges

Users come up with their own IT

solutions

Self-assessing &

continuous

improvement

Easy, secure access to info

from anywhere

SLAs are linked

to business

objectives

Clearly defined and enforced

images, security

& best practices

Central Admin

& configuration

of security

Standard desktop images

defined, not

adopted by all

IT processes

undefined

Complexity due

to localized processes &

decentralization

Self provisioning

& quarantine

capable systems ensure

compliance &

high availability

Automated

identity/ access

management

Automated system

management

Multiple

directories for

authentication

Limited automated s/w

distribution

Patch status of

desktops is

unknown

No unified directory for

access mgmt

Multi-year roadmapsAlignment with the business

Enable better strategic line of sight

Operational Excellence

Responsive IT Organization Able to Deliver

Ensure Good Governance Processes

Investments Aligned to Strategic Priorities

IT Portfolio ManagementStrategic technology roadmap

Processes for funding and initiating IT projects

Enterprise ArchitectureEnforcement of architectural standards

IT Lifecycle ProcessesEnforcing the use of IT lifecycle processes

Continuous Process ImprovementProcess Improvement Programs

Sim

plific

atio

n

Sim

plific

atio

n

Drives AgilityAnd Consistency

Creates Repeatable Customer Experiences

Enables Operational Excellence

Strategic RoadmapsBuild 3-year business capability roadmaps

Build multi-year IT portfolio improving several of the key capabilities

Develop multi-year IT investment strategyThe IT driven technology strategies define the 3-year technology roadmap

Funding Models

Responsibility lies with Portfolio Managers

Depends on a good Business/IT Partnership

Size of company - Chimney Viewpoints

Key initiative for FY09

23

Sample Artifact - Capability Analysis

FY09 FY10 FY11

Recruitment & Selection

Global Recruitment management (NGS);

Easier worldwide career searches for

employees via Global career site; Recruiting

campaigns to promote the Microsoft Story to

the market

Career Planning & Development

Assessment focused on developing manager

talent;

Learning & Development

Implement the foundation for an integrated

learning platform (PERL);

Prescriptive training based on career

development needs

Organization Capability Development

Employee Engagement trends through Pulse

Survey; Improve manager & leadership

capability

Foundational Capabilities

Role taxonomy foundational changes (Nexus) ;

Integrated user experience, task management

(HRWeb); BI

Recruitment & Selection

Leverage career model for selecting mangers;

Recruiting campaigns to promote the

Microsoft Story to the market; Continue

improvements in global recruitment

management

Career Planning & Development

Continue developing manager talent

Improve mentor program and 360 feedback

capabilities

Learning & Development

Improved learning roadmap through

“MyPlan”; Improved learning transcript

capabilities

Organization Capability Development

Continue to improve manager & leadership

capability

Foundational Capabilities

Continuation of HR Portal improvements, HR

Business Intelligence, Platform simplification

Workforce Planning

Improve workforce planning capabilities for

supporting distributed development, focus

areas like S+S

Succession Planning

Improve the “ready now” leadership pipeline

by improving succession planning functionality

& HiPo processes

Recruitment & Selection

Continue improvements in global recruitment

management

Career Planning & Development

Continue developing manager talent

Learning & Development

Community based learning to improve ramp

up , targeted training through ratings etc

Organization Development

Continue to improve manager & leadership

capability

Foundational Capabilities

Continuation of HR Portal improvements, HR

Business Intelligence, Platform simplification

Workforce Planning

Continue tooling around workforce planning

Succession Planning

Continue to improve succession planning

functionality

24

Career Planning, DevelopmentLearning & DevelopmentManager ExcellenceLeadership Development

FY09 FY10 FY11

Performance Review CompensationBenefits Management

Workforce PlanningSuccession PlanningRecruitment & Selection

Employee ExperienceJob Title TaxonomyBusiness Intelligence

• Prevus• ProcWeb• IT Foundation solutions (HR

BI, technology platforms)

• Next Generation Staffing• Career Site Marketing

• Career Based Compensation• A&B Systems Management• Equity Transfer Tax Solution

• Partner & Executive Comp• Next Gen Benefits Tools• Total Rewards Messaging• International Professional:

Definition, Policy & Benefits

• JAM Phase II• Management CSPs• Mentoring Tool

• Career Based Compensation

• Equity Transfer Tax Solution

• Partner & Executive Comp

• Undefined

• Career Based Compensation

• Equity Transfer Solution

• Partner Comp• Undefined

• Succession Planning Tool

• PERL• Organizational Capability

Improvement

• Undefined

• Next Generation Staffing• Career Site Marketing• Workforce Planning

• Undefined

• ProcWeb• IT Foundation Solutions• Simplification• Compliance

• PERL

• OrganizationalCapability Improvement

• Undefined

• ProcWeb

• IT Foundation Solutions• Simplification

• Compliance

• Workforce Planning

• Undefined

Sample Artifact – Multi-Year IT Portfolio

25

$17M $20M Est. $23M Est. $20M

Sample Artifacts – Views of IT Investment Strategy

Must meet the strategic goals and objectives of the enterprise

Represent the IT strategy of the enterprise

Be agile and able to respond to new trends, drivers where appropriate

Be designed based on sound principles

Well documented

Source: Steenkamp et all, ICIER 2004 LTU DMIT Architecture Presentation

Source: Steenkamp et all, ICIER 2004 LTU DMIT Architecture Presentation

Source: Steenkamp et all, ICIER 2004 LTU DMIT Architecture Presentation

Viewpoints Inventory Principles Models Standards

Data Required

enterprise

data model

Shared data, data warehousing, stratification, aggregation, Internet standards…

Conceptual,

logical, and

physical

models, ER,

component

diagram, CRUD

matrix, Use

cases…

IEEE 1471,

Data

Standards,

Relation SQL,

Dublin

metadata

standards,

patterns…

Organization Portal

communities,

content types,

interoperability

requirements

…

Overarching guidelines from enterprise goals, strategy…

System context

diagram,

Interoperability model,…

Separate web

services,

internet

standards

Artifact – The Index Model Architectural Framework

Critical to Align IT Roadmap/Business StrategyCritical to Align IT Roadmap/Business Strategy

As StartAs Start--ups Mature, IT Basics Increase in Importanceups Mature, IT Basics Increase in Importance

Applications Rationalization is BP SimplificationApplications Rationalization is BP Simplification

Principles Principles -- The Foundation for Enterprise ArchitectureThe Foundation for Enterprise Architecture

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The

information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT

MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

DONALDW@MICROSOFT.COM