DOCUMENT CONTROLBASICS

*Risk Management and Quality Assurance

19 MAY 2014

*What’s the need??

Less

clutter

Avoid

missing

files

More professional

look?

*How it worked for GQNSL?

Yup we became more organized..

And more professional looking

But there’s more…

*How it worked for GQNSL?

*Staff has the same way of doing things

*Responsibilities, assignments and schedules are clarified

*Consistency in training

*Continuous improvement link-Method streamlining-Better quality of results-Higher productivity

*OUTLINE

*Background on Quality Management System

*Definition and significance

*Process

*Document Control in GQNSL

*Quality Management System (QMS)

*world’s largest developer of voluntary international standard

*harmonize technical specifications of products and services 

*increased client satisfaction

*marketing tool to encourage more customers

*key requirements include QMS

ISO 9001:2008 Clause 4.2.3 Control of

documents

“Documents required by the quality management system shall be controlled”

Now…

Quality management system requires documents to be controlled

*Why control documents?

“A document control system ensures that policies , processes and procedures on

how to do a quality job on a consistent manner, are available to all workers all

the time.”

*What do we need?

1.Documents (quality policy, quality manual, procedures, work instructions) Guides on how to perform a task Consistency is the goal

*What do we need?

2.Controls Approval and issuance

- Approver

- Document Controller

- Document / Process Owner

2. Controls

Auditing• QMS = Continuous Improvement

• Monitoring and measurement

• Agreements and expectation setting

*So where do we start..

1.Form a document control administration team

2.Create a procedure for controlling document

3.Process / task / method owners create procedures and other documentations

4.Apply document control

*In GQNSL, we do it this way..

*In GQNSL, we do it this way..

*In GQNSL, we do it this way..