DHL Express - UZHe78b5f0f-1067-4256-af42...DHL Express transports urgent documents and goods reliably and on time from door-to-door in more than 220 countries and territories, and

DHL Express

YOUR CONTACT PERSON

PHONE 0848 711 711FAX 0848 712 712E-MAIL [email protected]

CUSTOMER SERVICE

• Shipment information & tracking• Cases of damage, complaints• National & international pickups: pls by phone!• Shipping advice & pricings• Same Day: very urgent shipments, emergencies

CUSTOMS/VAT INVOICING/IMPORT

E-MAIL [email protected]

• CSP (centralized settlement procedure ofcustoms administration)

• TAD (tax assessment decision)• eTAD (electronic tax assessment decision)• VAT (value-added tax)

INTERNET www.dhl.ch

INFORMATION ON OUR HOMEPAGE

• Express shipping in general, shipment tracking• Shipping advice, Fuel surcharge• Optional services• Tariff and transit times• e-billing online, MyDHL online shipping tool

ACCOUNTING

• Questions on invoices• e-billing registration• e-billing support: [email protected]

PHONE 0848 852 848FAX 0848 852 810E-MAIL [email protected]

E-COM HELPDESK

PHONE 0844 844 000E-MAIL [email protected]

• Online shipping, Intraship, Proview

SALES & ADMINISTRATION

E-MAIL [email protected] +41 44 842 49 59PHONE +41 61 467 78 99

IMPORT CUSTOMS DEPARTMENT

PHONE +41 61 315 84 00E-MAIL [email protected]

• General information on import customs clearance• Necessary customs documents• Customs instructions• Shipments withheld at Swiss customs

DHL Express - Excellence. Simply Delivered. Credit Suisse/Account no. 946326-51

Bank Clearing no. 4060/ VAT CHE 116.304.564

• Tariff & Transit Times• Quotes and Contracts• Information about Contracts• Address change request• Open a new account number

mailto:webcust%40dhl.com?subject=

mailto:vatquery.ch%40dhl.com?subject=

http://www.dhl.ch

http://www.dhl.ch/en/express.html

http://www.dhl.ch/en/express/tracking.html

http://www.dhl.ch/en/express/shipping/shipping_advice.html

http://www.dhl.ch/en/express/shipping/shipping_advice/express_fuel_surcharge.html

http://www.dhl.ch/en/express/optional_services.html

http://www.dhl.ch/en/express/resource_center/express_downloads.html#shipping

http://www.dhl.ch/en/express/resource_center/electronic_billing.html

https://www.mydhl.dhl.com

mailto:e-billing.support.ch%40dhl.com?subject=

mailto:queryhandling.ch%40dhl.com?subject=

mailto:queryhandling.ch%40dhl.com?subject=

mailto:ecom_dhl%40dhl.com?subject=

mailto:sme.sales.ch%40dhl.com?subject=

mailto:cccg%40dhl.com?subject=

CH100105559-111425300728 09-01-2018

The world of DHL Express

We would like to thank you for the opportunity to present our business proposal to you and trust that

our offer will meet your expectations.

DHL Express transports urgent documents and goods reliably and on time from door-to-door in more

than 220 countries and territories, and operates the most comprehensive global express network.

When you ship with DHL Express – you're shipping with international certified specialists in

international shipping and courier delivery services. We have a wide range of express document and

parcel services: from emergency same day, through time-critical next day, to less urgent day, certain

options along with shipping and tracking solutions – all to fit your needs.

CH100105559-111425300728 09-01-2018

Our Products

SAME DAY extremely urgent

TIME DEFINITE INTERNATIONAL

when time is everything

DAY DEFINITE INTERNATIONAL

less urgent

TIME DEFINITE DOMESTIC Coverage Swiss-wide

For critical shipments that need immediate pick-up and door-to-door delivery

Fast and reliable, time-critical shipping solutions

Less urgent and a cost-effective service

Fast and reliable, time-critical shipping solutions

By air, road or with onboard courier in Switzerland or worldwide

Global coverage To and from Europe Coverage Swiss-wide

Shortest possible time Delivered Express 9:00, (USA 10:30) Express 12:00 or before close of business (COB)

Certain number of business days

Next-Day Delivery/ 10.30/12.00/Close of Business (COB)

No limitations Max weight per piece 70 kg, max weight per shipment 300 kg

Max weight per piece 70 kg, max weight per shipment 300 kg

Max weight per piece 31.5 kg

No limitations Max dimensions 120x80x80 cm per piece or 120x100x160cm per pallet

Max dimensions 120x80x80 cm per piece or 120x100x160cm per pallet

Max dimensions 120 x 60 x 60 cm per piece (Overweight, Oversize or Overhandled piece is possible)

IMPORT SERVICES

One supplier, one agreement, one invoice

Import express service, door-to door delivery of document and non-document shipments, to your country with a wide range of DHL delivery options, from time-critical guaranteed next day, to less urgent day certain delivery options.

Documents up to 2.0 KGKG Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 90.5 19.22 20.12 21.11 21.11 21.16 24.01 25.05 25.76 27.291.0 21.48 22.38 24.04 26.33 24.44 30.14 31.58 32.82 35.371.5 23.62 24.52 26.88 31.39 27.49 36.06 37.71 39.77 42.832.0 25.76 26.66 29.72 36.45 30.54 41.98 43.84 46.72 50.29

Non-documents from 0.5 KG & Documents from 2.5 KGKG Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 90.5 28.93 29.85 31.28 31.28 30.96 37.10 39.65 40.37 41.901.0 31.19 32.11 34.21 36.08 34.24 42.72 45.78 47.43 49.981.5 33.33 34.25 37.05 40.71 37.52 48.13 51.91 54.49 57.652.0 35.47 36.39 39.89 45.34 40.80 53.54 58.04 61.55 65.322.5 37.61 38.53 42.73 49.97 44.08 58.95 64.17 68.61 72.993.0 39.75 40.67 45.57 54.60 47.25 64.36 70.30 75.67 80.453.5 41.89 42.81 48.41 59.23 50.42 69.77 76.43 82.73 87.914.0 44.03 44.95 51.25 63.86 53.59 75.18 82.56 89.79 95.374.5 46.17 47.09 54.09 68.49 56.76 80.59 88.69 96.85 102.835.0 48.31 49.23 56.93 73.12 59.93 86.00 94.82 103.91 110.295.5 49.33 50.46 58.59 76.26 61.68 89.68 99.02 108.51 115.406.0 50.35 51.69 60.25 79.40 63.43 93.36 103.22 113.11 120.516.5 51.37 52.92 61.91 82.54 65.18 97.04 107.42 117.71 125.627.0 52.39 54.15 63.57 85.68 66.93 100.72 111.62 122.31 130.737.5 53.41 55.38 65.23 88.82 68.68 104.40 115.82 126.91 135.848.0 54.43 56.61 66.89 91.96 70.43 108.08 120.02 131.51 140.958.5 55.45 57.84 68.55 95.10 72.18 111.76 124.22 136.11 146.069.0 56.47 59.07 70.21 98.24 73.93 115.44 128.42 140.71 151.179.5 57.49 60.30 71.87 101.38 75.68 119.12 132.62 145.31 156.28

10.0 58.51 61.53 73.53 104.52 77.43 122.80 136.82 149.91 161.3911.0 60.37 63.75 76.67 110.44 80.49 129.76 144.58 158.69 171.0112.0 62.23 65.97 79.81 116.36 83.55 136.72 152.34 167.47 180.6313.0 64.09 68.19 82.95 122.28 86.61 143.68 160.10 176.25 190.2514.0 65.95 70.41 86.09 128.20 89.67 150.64 167.86 185.03 199.8715.0 67.81 72.63 89.23 134.12 92.73 157.60 175.62 193.81 209.4916.0 69.67 74.85 92.37 140.04 95.79 164.56 183.38 202.59 219.1117.0 71.53 77.07 95.51 145.96 98.85 171.52 191.14 211.37 228.7318.0 73.39 79.29 98.65 151.88 101.91 178.48 198.90 220.15 238.3519.0 75.25 81.51 101.79 157.80 104.97 185.44 206.66 228.93 247.9720.0 77.11 83.73 104.93 163.72 108.03 192.40 214.42 237.71 257.5921.0 78.97 85.95 108.07 169.64 111.09 199.36 222.18 246.49 267.2122.0 80.83 88.17 111.21 175.56 114.15 206.32 229.94 255.27 276.8323.0 82.69 90.39 114.35 181.48 117.21 213.28 237.70 264.05 286.4524.0 84.55 92.61 117.49 187.40 120.27 220.24 245.46 272.83 296.0725.0 86.41 94.83 120.63 193.32 123.33 227.20 253.22 281.61 305.6926.0 88.27 97.05 123.77 199.24 126.39 234.16 260.98 290.39 315.3127.0 90.13 99.27 126.91 205.16 129.45 241.12 268.74 299.17 324.9328.0 91.99 101.49 130.05 211.08 132.51 248.08 276.50 307.95 334.5529.0 93.85 103.71 133.19 217.00 135.57 255.04 284.26 316.73 344.1730.0 95.71 105.93 136.33 222.92 138.63 262.00 292.02 325.51 353.7940.0 109.71 126.33 161.53 279.02 169.23 327.60 365.52 413.41 449.9950.0 123.71 146.73 186.73 335.12 199.83 393.20 439.02 501.31 546.1960.0 137.71 167.13 211.93 391.22 230.43 458.80 512.52 589.21 642.3970.0 151.71 187.53 237.13 447.32 261.03 524.40 586.02 677.11 738.59

Adder rate per additional 0.5 KG from 10.1 KGFrom To Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 910.1 20 0.93 1.11 1.57 2.96 1.53 3.48 3.88 4.39 4.8120.1 30 0.93 1.11 1.57 2.96 1.53 3.48 3.88 4.39 4.81

Adder rate per additional 1 KG from 30.1 KGFrom To Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 930.1 70 1.40 2.04 2.52 5.61 3.06 6.56 7.35 8.79 9.6270.1 300 2.42 3.36 4.11 5.61 4.24 6.56 7.35 8.79 9.62

300.1 99 999 2.79 3.87 4.72 6.45 4.88 7.54 8.46 10.12 11.06

Premium 9:00: add 35.00 CHF to the DHL EXPRESS WORLDWIDE ratePremium 10:30: add 35.00 CHF to the DHL EXPRESS WORLDWIDE ratePremium 12:00: add 20.00 CHF to the DHL EXPRESS WORLDWIDE rate

TIME DEFINITEDHL ExpressCustomer: ETH KOBEDHL EXPRESS WORLDWIDE

All Rates stated here are in CHF. The prices do not include VAT, fuel surcharge and other surcharges.The Rates as set out in this rate card are valid only until December 31 of the year the Rates are quoted. The Rates are subject to a General Price Increase (GPI) effective January 1st of each year.The Rates as set out in this rate card are based on the shipment volumes and profiles that have been provided by the Customer. In the event of a shortfall on the projected volumes or a substantial change inthe weight or destination mix, DHL reserves the right to revise the Rates at any time upon prior written notice to the Customer.DHL reserves the right to revise the Rates at any time upon prior written notice to the Customer if there is a substantial change in the Customer’s service requirements, the local currency’s exchange rate toCHF/EUR or in DHL’s costs.Customs duties, taxes and clearance-related charges are not included in the tariffs.Shipment insurance is also available. For more information, please contact our Customer Service.For bulky and lightweight shipments, DHL complies with IATA regulations and charges the greater of either the Volumetric or Actual weight.Use the following formula to determine volumetric weight: Length x Width x Height (cm3) / 5000 = Volumetric Weight (kg)Any individual piece or shipment above 1000kg or having odd dimensions (Length > 300cms or Width > 120cms or Height > 160cms) requires pre-approval of DHL and may be charged at alternate rates.Please contact your DHL account manager.

PID code/name:CHC005XYF–CHB001CWJ/CHB001CUX/CHB001COA/CHB001CNL/CHB001CQ8/CHB001CRO/CHB001CQT

Ratecard as of: 15-Dec-2017

Activation ID: CH100105559-111425300728 TimeStamp/Version: 15-Dec-2017 11:24:52

Please note that you have to add the current fuel surcharge for international Time Definite services to the prices published in this document. http://www.dhl.ch/en/express/shipping/shipping_advice/express_fuel_surcharge_eu.html

http://www.dhl.ch/en/express/shipping/shipping_advice/express_fuel_surcharge_eu.html

Documents up to 2.0 KGKG Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 90.5 30.03 31.45 32.99 32.99 33.07 37.52 39.14 40.26 42.641.0 33.56 34.98 37.57 41.15 38.19 47.10 49.34 51.29 55.261.5 36.90 38.32 42.01 49.05 42.96 56.35 58.92 62.16 66.922.0 40.24 41.66 46.45 56.95 47.73 65.60 68.50 73.03 78.58

Non-documents from 0.5 KG & Documents from 2.5 KGKG Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 90.5 45.21 46.64 48.88 48.88 48.38 57.98 61.96 63.08 65.461.0 48.74 50.17 53.46 56.38 53.50 66.76 71.54 74.11 78.081.5 52.08 53.51 57.90 63.62 58.62 75.22 81.12 85.14 90.072.0 55.42 56.85 62.34 70.86 63.74 83.68 90.70 96.17 102.062.5 58.76 60.19 66.78 78.10 68.86 92.14 100.28 107.20 114.053.0 62.10 63.53 71.22 85.34 73.81 100.60 109.86 118.23 125.713.5 65.44 66.87 75.66 92.58 78.76 109.06 119.44 129.26 137.374.0 68.78 70.21 80.10 99.82 83.71 117.52 129.02 140.29 149.034.5 72.12 73.55 84.54 107.06 88.66 125.98 138.60 151.32 160.695.0 75.46 76.89 88.98 114.30 93.61 134.44 148.18 162.35 172.355.5 77.06 78.81 91.58 119.20 96.34 140.18 154.74 169.54 180.346.0 78.66 80.73 94.18 124.10 99.07 145.92 161.30 176.73 188.336.5 80.26 82.65 96.78 129.00 101.80 151.66 167.86 183.92 196.327.0 81.86 84.57 99.38 133.90 104.53 157.40 174.42 191.11 204.317.5 83.46 86.49 101.98 138.80 107.26 163.14 180.98 198.30 212.308.0 85.06 88.41 104.58 143.70 109.99 168.88 187.54 205.49 220.298.5 86.66 90.33 107.18 148.60 112.72 174.62 194.10 212.68 228.289.0 88.26 92.25 109.78 153.50 115.45 180.36 200.66 219.87 236.279.5 89.86 94.17 112.38 158.40 118.18 186.10 207.22 227.06 244.26

10.0 91.46 96.09 114.98 163.30 120.91 191.84 213.78 234.25 252.2511.0 94.38 99.55 119.88 172.56 125.69 202.70 225.92 247.99 267.2912.0 97.30 103.01 124.78 181.82 130.47 213.56 238.06 261.73 282.3313.0 100.22 106.47 129.68 191.08 135.25 224.42 250.20 275.47 297.3714.0 103.14 109.93 134.58 200.34 140.03 235.28 262.34 289.21 312.4115.0 106.06 113.39 139.48 209.60 144.81 246.14 274.48 302.95 327.4516.0 108.98 116.85 144.38 218.86 149.59 257.00 286.62 316.69 342.4917.0 111.90 120.31 149.28 228.12 154.37 267.86 298.76 330.43 357.5318.0 114.82 123.77 154.18 237.38 159.15 278.72 310.90 344.17 372.5719.0 117.74 127.23 159.08 246.64 163.93 289.58 323.04 357.91 387.6120.0 120.66 130.69 163.98 255.90 168.71 300.44 335.18 371.65 402.6521.0 123.58 134.15 168.88 265.16 173.49 311.30 347.32 385.39 417.6922.0 126.50 137.61 173.78 274.42 178.27 322.16 359.46 399.13 432.7323.0 129.42 141.07 178.68 283.68 183.05 333.02 371.60 412.87 447.7724.0 132.34 144.53 183.58 292.94 187.83 343.88 383.74 426.61 462.8125.0 135.26 147.99 188.48 302.20 192.61 354.74 395.88 440.35 477.8526.0 138.18 151.45 193.38 311.46 197.39 365.60 408.02 454.09 492.8927.0 141.10 154.91 198.28 320.72 202.17 376.46 420.16 467.83 507.9328.0 144.02 158.37 203.18 329.98 206.95 387.32 432.30 481.57 522.9729.0 146.94 161.83 208.08 339.24 211.73 398.18 444.44 495.31 538.0130.0 149.86 165.29 212.98 348.50 216.51 409.04 456.58 509.05 553.0540.0 171.76 197.19 252.28 436.10 264.41 511.44 571.38 646.35 703.3550.0 193.66 229.09 291.58 523.70 312.31 613.84 686.18 783.65 853.6560.0 215.56 260.99 330.88 611.30 360.21 716.24 800.98 920.95 1 003.9570.0 237.46 292.89 370.18 698.90 408.11 818.64 915.78 1 058.25 1 154.25

Adder rate per additional 0.5 KG from 10.1 KGFrom To Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 910.1 20 1.46 1.73 2.45 4.63 2.39 5.43 6.07 6.87 7.5220.1 30 1.46 1.73 2.45 4.63 2.39 5.43 6.07 6.87 7.52

Adder rate per additional 1 KG from 30.1 KGFrom To Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 930.1 70 2.19 3.19 3.93 8.76 4.79 10.24 11.48 13.73 15.0370.1 300 3.79 5.26 6.42 8.76 6.62 10.24 11.48 13.73 15.03

300.1 99 999 4.36 6.05 7.38 10.08 7.62 11.78 13.22 15.82 17.29

Premium 9:00: add 35.00 CHF to the DHL EXPRESS WORLDWIDE ratePremium 12:00: add 20.00 CHF to the DHL EXPRESS WORLDWIDE rate

TIME DEFINITEDHL ExpressCustomer: ETH KOBEDHL IMPORT EXPRESS WORLDWIDE





Please note that you have to add the current fuel surcharge for international Time Definite services to the prices published in this document. http://www.dhl.ch/en/express/shipping/shipping_advice/express_fuel_surcharge_eu.html

http://www.dhl.ch/en/express/shipping/shipping_advice/express_fuel_surcharge_eu.html

DHL EXPRESS INTERNATIONAL EXPORT ZONINGS & IMPORT ZONINGSCountry Zone Country Zone Country Zone Country ZoneAfghanistan (AF) 9 Dominican Rep. (DO) 8 Lesotho (LS) 9 Samoa (WS) 9Albania (AL) 9 East Timor (TL) 6 Liberia (LR) 9 San Marino (SM) 1

Algeria (DZ) 8 Ecuador (EC) 8 Libya (LY) 8 Sao Tome And Principe(ST) 9

American Samoa (AS) 9 Egypt (EG) 7 Lithuania (LT) 4 Saudi Arabia (SA) 7Andorra (AD) 2 El Salvador (SV) 8 Luxembourg (LU) 1 Senegal (SN) 9Angola (AO) 9 Eritrea (ER) 9 Macau (MO) 7 Serbia, Rep. Of (RS) 6Anguilla (AI) 8 Estonia (EE) 4 Macedonia, Rep. Of (MK) 6 Seychelles (SC) 9Antigua (AG) 8 Ethiopia (ET) 9 Madagascar (MG) 9 Sierra Leone (SL) 9Argentina (AR) 8 Falkland Islands (FK) 8 Malawi (MW) 9 Singapore (SG) 6Armenia (AM) 7 Faroe Islands (FO) 3 Malaysia (MY) 7 Slovakia (SK) 4Aruba (AW) 8 Fiji (FJ) 9 Maldives (MV) 9 Slovenia (SI) 4Australia (AU) 7 Finland (FI) 3 Mali (ML) 9 Solomon Islands (SB) 9Austria (AT) 1 France (FR) 1 Malta (MT) 3 Somalia (SO) 9Azerbaijan (AZ) 7 French Guyana (GF) 8 Mariana Islands (MP) 9 Somaliland, Rep Of (XS) 9Bahamas (BS) 7 Gabon (GA) 9 Marshall Islands (MH) 9 South Africa (ZA) 8Bahrain (BH) 7 Gambia (GM) 9 Martinique (MQ) 8 South Sudan (SS) 9Bangladesh (BD) 7 Georgia (GE) 7 Mauritania (MR) 9 Spain (ES) 2Barbados (BB) 8 Germany (DE) 1 Mauritius (MU) 9 Sri Lanka (LK) 7Belarus (BY) 7 Ghana (GH) 9 Mayotte (YT) 9 St. Barthelemy (XY) 8Belgium (BE) 1 Gibraltar (GI) 2 Mexico (MX) 5 St. Eustatius (XE) 8Belize (BZ) 8 Greece (GR) 3 Micronesia (FM) 9 St. Kitts (KN) 8Benin (BJ) 9 Greenland (GL) 5 Moldova, Rep. Of (MD) 7 St. Lucia (LC) 8Bermuda (BM) 7 Grenada (GD) 8 Monaco (MC) 1 St. Maarten (XM) 8Bhutan (BT) 9 Guadeloupe (GP) 8 Mongolia (MN) 9 St. Vincent (VC) 8Bolivia (BO) 8 Guam (GU) 9 Montenegro, Rep Of (ME) 6 Sudan (SD) 9Bonaire (XB) 8 Guatemala (GT) 8 Montserrat (MS) 8 Suriname (SR) 8Bosnia & Herzegovina(BA) 6 Guernsey (GG) 2 Morocco (MA) 8 Swaziland (SZ) 9Botswana (BW) 9 Guinea Rep. (GN) 9 Mozambique (MZ) 9 Sweden (SE) 3Brazil (BR) 8 Guinea-Bissau (GW) 9 Myanmar (MM) 9 Syria (SY) 9Brunei (BN) 9 Guinea-Equatorial (GQ) 9 Namibia (NA) 9 Tahiti (PF) 9Bulgaria (BG) 4 Guyana (British) (GY) 8 Nauru, Rep. Of (NR) 9 Taiwan (TW) 6Burkina Faso (BF) 9 Haiti (HT) 8 Nepal (NP) 7 Tajikistan (TJ) 7Burundi (BI) 9 Honduras (HN) 8 Netherlands, The (NL) 1 Tanzania (TZ) 9Cambodia (KH) 7 Hong Kong (HK) 6 Nevis (XN) 8 Thailand (TH) 6Cameroon (CM) 9 Hungary (HU) 4 New Caledonia (NC) 9 Togo (TG) 9Canada (CA) 5 Iceland (IS) 5 New Zealand (NZ) 7 Tonga (TO) 9Canary Islands, The (IC) 2 India (IN) 6 Nicaragua (NI) 8 Trinidad And Tobago (TT) 8Cape Verde (CV) 9 Indonesia (ID) 6 Niger (NE) 9 Tunisia (TN) 8Cayman Islands (KY) 8 Iran (IR) 8 Nigeria (NG) 9 Turkey (TR) 4Central African Rep(CF) 9 Iraq (IQ) 9 Niue (NU) 9 Turks & Caicos (TC) 8Chad (TD) 9 Ireland, Rep. Of (IE) 2 Norway (NO) 3 Tuvalu (TV) 9Chile (CL) 8 Israel (IL) 7 Oman (OM) 7 USA (US) 5China (CN) 6 Italy (IT) 1 Pakistan (PK) 7 Uganda (UG) 9Colombia (CO) 8 Jamaica (JM) 8 Palau (PW) 9 Ukraine (UA) 6Comoros (KM) 9 Japan (JP) 6 Panama (PA) 8 United Arab Emirates (AE) 7Congo (CG) 9 Jersey (JE) 2 Papua New Guinea (PG) 9 United Kingdom (GB) 2Congo, DPR (CD) 9 Jordan (JO) 7 Paraguay (PY) 8 Uruguay (UY) 8Cook Islands (CK) 9 Kazakhstan (KZ) 7 Peru (PE) 8 Uzbekistan (UZ) 7Costa Rica (CR) 8 Kenya (KE) 9 Philippines, The (PH) 7 Vanuatu (VU) 9Cote D Ivoire (CI) 9 Kiribati (KI) 9 Poland (PL) 3 Vatican City (VA) 1Croatia (HR) 4 Korea, Rep. Of (KR) 6 Portugal (PT) 2 Venezuela (VE) 8Cuba (CU) 8 Korea, D.P.R Of (KP) 9 Puerto Rico (PR) 8 Vietnam (VN) 7Curacao (XC) 8 Kosovo (KV) 6 Qatar (QA) 8 Virgin Islands-British (VG) 8Cyprus (CY) 4 Kuwait (KW) 7 Reunion, Island Of (RE) 9 Virgin Islands-US (VI) 8Czech Rep., The (CZ) 4 Kyrgyzstan (KG) 7 Romania (RO) 4 Yemen, Rep. Of (YE) 9Denmark (DK) 3 Laos (LA) 9 Russian Federation (RU) 6 Zambia (ZM) 9Djibouti (DJ) 9 Latvia (LV) 4 Rwanda (RW) 9 Zimbabwe (ZW) 9Dominica (DM) 8 Lebanon (LB) 7 Saint Helena (SH) 9

TIME DEFINITEDHL ExpressCustomer: ETH KOBE




Non-documents & Documents from 0.5 KGKG Zone A Zone B Zone C Zone D Zone E Zone F Zone G Zone H0.5 51.56 61.87 67.03 72.18 77.34 82.49 92.80 103.121.0 72.18 86.62 93.84 101.05 108.27 115.49 129.92 144.371.5 87.65 105.18 114.46 122.71 131.99 140.24 157.77 175.302.0 103.12 123.74 135.08 144.37 155.71 164.99 185.62 206.232.5 118.59 135.60 165.50 176.34 189.22 205.21 234.09 257.793.0 125.29 143.34 175.81 189.23 204.69 222.74 253.69 283.573.5 131.99 151.08 186.12 202.12 220.16 240.27 273.29 309.354.0 138.69 158.82 196.43 215.01 235.63 257.80 292.89 335.134.5 145.39 166.56 206.74 227.90 251.10 275.33 312.49 360.915.0 152.09 174.30 217.05 240.79 266.57 292.86 332.09 386.695.5 158.28 181.52 226.34 252.65 281.01 309.36 350.65 411.446.0 164.47 188.74 235.63 264.51 295.45 325.86 369.21 436.196.5 170.66 195.96 244.92 276.37 309.89 342.36 387.77 460.947.0 176.85 203.18 254.21 288.23 324.33 358.86 406.33 485.697.5 183.04 210.40 263.50 300.09 338.77 375.36 424.89 510.448.0 189.23 217.62 272.79 311.95 353.21 391.86 443.45 535.198.5 195.42 224.84 282.08 323.81 367.65 408.36 462.01 559.949.0 201.61 232.06 291.37 335.67 382.09 424.86 480.57 584.699.5 207.80 239.28 300.66 347.53 396.53 441.36 499.13 609.44

10.0 213.99 246.50 309.95 359.39 410.97 457.86 517.69 634.1911.0 225.33 259.90 327.47 382.09 437.79 489.84 553.79 679.5712.0 236.67 273.30 344.99 404.79 464.61 521.82 589.89 724.9513.0 248.01 286.70 362.51 427.49 491.43 553.80 625.99 770.3314.0 259.35 300.10 380.03 450.19 518.25 585.78 662.09 815.7115.0 270.69 313.50 397.55 472.89 545.07 617.76 698.19 861.0916.0 282.03 326.90 415.07 495.59 571.89 649.74 734.29 906.4717.0 293.37 340.30 432.59 518.29 598.71 681.72 770.39 951.8518.0 304.71 353.70 450.11 540.99 625.53 713.70 806.49 997.2319.0 316.05 367.10 467.63 563.69 652.35 745.68 842.59 1 042.6120.0 327.39 380.50 485.15 586.39 679.17 777.66 878.69 1 087.9921.0 338.73 393.90 502.67 609.09 705.99 809.64 914.79 1 133.3722.0 350.07 407.30 520.19 631.79 732.81 841.62 950.89 1 178.7523.0 361.41 420.70 537.71 654.49 759.63 873.60 986.99 1 224.1324.0 372.75 434.10 555.23 677.19 786.45 905.58 1 023.09 1 269.5125.0 384.09 447.50 572.75 699.89 813.27 937.56 1 059.19 1 314.8926.0 395.43 460.90 590.27 722.59 840.09 969.54 1 095.29 1 360.2727.0 406.77 474.30 607.79 745.29 866.91 1 001.52 1 131.39 1 405.6528.0 418.11 487.70 625.31 767.99 893.73 1 033.50 1 167.49 1 451.0329.0 429.45 501.10 642.83 790.69 920.55 1 065.48 1 203.59 1 496.4130.0 440.79 514.50 660.35 813.39 947.37 1 097.46 1 239.69 1 541.7940.0 543.89 638.20 815.05 1 019.59 1 194.87 1 406.76 1 590.29 1 954.2950.0 646.99 761.90 969.75 1 225.79 1 442.37 1 716.06 1 940.89 2 366.7960.0 750.09 885.60 1 124.45 1 431.99 1 689.87 2 025.36 2 291.49 2 779.2970.0 853.19 1 009.30 1 279.15 1 638.19 1 937.37 2 334.66 2 642.09 3 191.79

Adder rate per additional 0.5 KG from 10.1 KGFrom To Zone A Zone B Zone C Zone D Zone E Zone F Zone G Zone H10.1 20 5.67 6.70 8.76 11.35 13.41 15.99 18.05 22.6920.1 30 5.67 6.70 8.76 11.35 13.41 15.99 18.05 22.69

Adder rate per additional 1 KG from 30.1 KGFrom To Zone A Zone B Zone C Zone D Zone E Zone F Zone G Zone H30.1 70 10.31 12.37 15.47 20.62 24.75 30.93 35.06 41.2570.1 300 10.31 12.37 15.47 20.62 24.75 30.93 35.06 41.25

300.1 99 999 10.31 12.37 15.47 20.62 24.75 30.93 35.06 41.25

Premium 9:00: add 35.00 CHF to the DHL EXPRESS WORLDWIDE ratePremium 10:30: add 35.00 CHF to the DHL EXPRESS WORLDWIDE ratePremium 12:00: add 20.00 CHF to the DHL EXPRESS WORLDWIDE rate

TIME DEFINITEDHL ExpressCustomer: ETH KOBEDHL THIRD COUNTRY EXPRESS WORLDWIDE

All Rates stated here are in CHF. The prices do not include VAT, fuel surcharge and other surcharges.Rates are only valid for international shipments not for 3rd country DomesticThe Rates as set out in this rate card are valid only until December 31 of the year the Rates are quoted. The Rates are subject to a General Price Increase (GPI) effective January 1st of each year.The Rates as set out in this rate card are based on the shipment volumes and profiles that have been provided by the Customer. In the event of a shortfall on the projected volumes or a substantial change inthe weight or destination mix, DHL reserves the right to revise the Rates at any time upon prior written notice to the Customer.DHL reserves the right to revise the Rates at any time upon prior written notice to the Customer if there is a substantial change in the Customer’s service requirements, the local currency’s exchange rate toCHF/EUR or in DHL’s costs.Customs duties, taxes and clearance-related charges are not included in the tariffs.Shipment insurance is also available. For more information, please contact our Customer Service.For bulky and lightweight shipments, DHL complies with IATA regulations and charges the greater of either the Volumetric or Actual weight.Use the following formula to determine volumetric weight: Length x Width x Height (cm3) / 5000 = Volumetric Weight (kg)Any individual piece or shipment above 1000kg or having odd dimensions (Length > 300cms or Width > 120cms or Height > 160cms) requires pre-approval of DHL and may be charged at alternate rates.Please contact your DHL account manager.




DHL EXPRESS THIRD COUNTRY TD ZONESCountry Zone Country Zone Country Zone Country ZoneAfghanistan (AF) 10 Dominican Rep. (DO) 7 Lesotho (LS) 10 Samoa (WS) 10Albania (AL) 3 East Timor (TL) 10 Liberia (LR) 10 San Marino (SM) 1

Algeria (DZ) 10 Ecuador (EC) 8 Libya (LY) 10 Sao Tome And Principe(ST) 10

American Samoa (AS) 7 Egypt (EG) 10 Lithuania (LT) 2 Saudi Arabia (SA) 9Andorra (AD) 2 El Salvador (SV) 7 Luxembourg (LU) 1 Senegal (SN) 10Angola (AO) 10 Eritrea (ER) 10 Macau (MO) 4 Serbia, Rep. Of (RS) 3Anguilla (AI) 7 Estonia (EE) 2 Macedonia, Rep. Of (MK) 3 Seychelles (SC) 10Antigua (AG) 7 Ethiopia (ET) 10 Madagascar (MG) 10 Sierra Leone (SL) 10Argentina (AR) 8 Falkland Islands (FK) 10 Malawi (MW) 10 Singapore (SG) 4Armenia (AM) 10 Faroe Islands (FO) 2 Malaysia (MY) 4 Slovakia (SK) 2Aruba (AW) 7 Fiji (FJ) 10 Maldives (MV) 10 Slovenia (SI) 2Australia (AU) 5 Finland (FI) 2 Mali (ML) 10 Solomon Islands (SB) 10Austria (AT) 1 France (FR) 1 Malta (MT) 2 Somalia (SO) 10Azerbaijan (AZ) 10 French Guyana (GF) 8 Mariana Islands (MP) 7 Somaliland, Rep Of (XS) 10Bahamas (BS) 7 Gabon (GA) 10 Marshall Islands (MH) 7 South Africa (ZA) 9Bahrain (BH) 9 Gambia (GM) 10 Martinique (MQ) 7 South Sudan (SS) 10Bangladesh (BD) 5 Georgia (GE) 10 Mauritania (MR) 10 Spain (ES) 1Barbados (BB) 7 Germany (DE) 1 Mauritius (MU) 10 Sri Lanka (LK) 5Belarus (BY) 10 Ghana (GH) 10 Mayotte (YT) 10 St. Barthelemy (XY) 7Belgium (BE) 1 Gibraltar (GI) 3 Mexico (MX) 6 St. Eustatius (XE) 7Belize (BZ) 7 Greece (GR) 2 Micronesia (FM) 10 St. Kitts (KN) 7Benin (BJ) 10 Greenland (GL) 2 Moldova, Rep. Of (MD) 10 St. Lucia (LC) 7Bermuda (BM) 7 Grenada (GD) 7 Monaco (MC) 1 St. Maarten (XM) 7Bhutan (BT) 10 Guadeloupe (GP) 7 Mongolia (MN) 10 St. Vincent (VC) 7Bolivia (BO) 8 Guam (GU) 7 Montenegro, Rep Of (ME) 3 Sudan (SD) 10Bonaire (XB) 7 Guatemala (GT) 7 Montserrat (MS) 7 Suriname (SR) 8Bosnia & Herzegovina(BA) 3 Guernsey (GG) 3 Morocco (MA) 10 Swaziland (SZ) 10Botswana (BW) 10 Guinea Rep. (GN) 10 Mozambique (MZ) 10 Sweden (SE) 2Brazil (BR) 8 Guinea-Bissau (GW) 10 Myanmar (MM) 10 Syria (SY) 10Brunei (BN) 10 Guinea-Equatorial (GQ) 10 Namibia (NA) 10 Tahiti (PF) 10Bulgaria (BG) 2 Guyana (British) (GY) 8 Nauru, Rep. Of (NR) 10 Taiwan (TW) 4Burkina Faso (BF) 10 Haiti (HT) 7 Nepal (NP) 10 Tajikistan (TJ) 10Burundi (BI) 10 Honduras (HN) 7 Netherlands, The (NL) 1 Tanzania (TZ) 10Cambodia (KH) 10 Hong Kong (HK) 4 Nevis (XN) 7 Thailand (TH) 4Cameroon (CM) 10 Hungary (HU) 2 New Caledonia (NC) 10 Togo (TG) 10Canada (CA) 6 Iceland (IS) 2 New Zealand (NZ) 5 Tonga (TO) 10Canary Islands, The (IC) 3 India (IN) 5 Nicaragua (NI) 7 Trinidad And Tobago (TT) 7Cape Verde (CV) 10 Indonesia (ID) 5 Niger (NE) 10 Tunisia (TN) 10Cayman Islands (KY) 7 Iran (IR) 10 Nigeria (NG) 10 Turkey (TR) 3Central African Rep(CF) 10 Iraq (IQ) 10 Niue (NU) 10 Turks & Caicos (TC) 7Chad (TD) 10 Ireland, Rep. Of (IE) 1 Norway (NO) 3 Tuvalu (TV) 10Chile (CL) 8 Israel (IL) 3 Oman (OM) 9 USA (US) 6China (CN) 4 Italy (IT) 1 Pakistan (PK) 10 Uganda (UG) 10Colombia (CO) 8 Jamaica (JM) 7 Palau (PW) 7 Ukraine (UA) 10Comoros (KM) 10 Japan (JP) 4 Panama (PA) 7 United Arab Emirates (AE) 9Congo (CG) 10 Jersey (JE) 3 Papua New Guinea (PG) 10 United Kingdom (GB) 1Congo, DPR (CD) 10 Jordan (JO) 10 Paraguay (PY) 8 Uruguay (UY) 8Cook Islands (CK) 10 Kazakhstan (KZ) 10 Peru (PE) 8 Uzbekistan (UZ) 10Costa Rica (CR) 7 Kenya (KE) 10 Philippines, The (PH) 5 Vanuatu (VU) 10Cote D Ivoire (CI) 10 Kiribati (KI) 10 Poland (PL) 2 Vatican City (VA) 1Croatia (HR) 2 Korea, Rep. Of (KR) 4 Portugal (PT) 1 Venezuela (VE) 8Cuba (CU) 7 Korea, D.P.R Of (KP) 10 Puerto Rico (PR) 7 Vietnam (VN) 5Curacao (XC) 7 Kosovo (KV) 10 Qatar (QA) 9 Virgin Islands-British (VG) 7Cyprus (CY) 2 Kuwait (KW) 9 Reunion, Island Of (RE) 10 Virgin Islands-US (VI) 7Czech Rep., The (CZ) 2 Kyrgyzstan (KG) 10 Romania (RO) 2 Yemen, Rep. Of (YE) 10Denmark (DK) 2 Laos (LA) 10 Russian Federation (RU) 10 Zambia (ZM) 10Djibouti (DJ) 10 Latvia (LV) 2 Rwanda (RW) 10 Zimbabwe (ZW) 10Dominica (DM) 7 Lebanon (LB) 10 Saint Helena (SH) 10

TIME DEFINITEDHL ExpressCustomer: ETH KOBE




3rd Country Zones

Destination zone

1 2 3 4 5 6 7 8 9 10

Origin zone

1 A B C D E D E F D F

2 B B C E E E F F D F

3 C C C E F F F F E G

4 E F F C D D G G F H

5 F F G C D G H H F H

6 D E F C F C E E G H

7 E F G F H D E F G H

8 E F F F H E E E G H

9 E E E E E G G G D G

10 E E G G G G H H G H

How to lookup 3rd Country Zone and Price:1. Look up "CH Zones TD" tab to determine the origin and destination zone of shipment.2. Using the origin and destination zone, refer to the table above to locate the 3rd Country zone number which corresponds to the combination of the origin and destination zone.3. Use the zone number in the above table together with the weight of the shipment to determine the price in the Time Definite 3rd Country Rate card.

TIME DEFINITEDHL ExpressCustomer: ETH KOBEDHL EXPRESS THIRD COUNTRY ZONING




Non-documents from 1.0 KGKG Zone 1 Zone 2 Zone 3 Zone 41.0 75.94 78.16 81.39 96.012.0 86.34 88.56 94.90 120.383.0 96.74 98.96 108.41 144.754.0 107.14 109.36 121.92 169.125.0 117.54 119.76 135.43 193.496.0 122.49 125.77 143.34 210.007.0 127.44 131.78 151.25 226.518.0 132.39 137.79 159.16 243.029.0 137.34 143.80 167.07 259.53

10.0 142.29 149.81 174.98 276.0411.0 144.86 153.07 179.80 287.1112.0 147.43 156.33 184.62 298.1813.0 150.00 159.59 189.44 309.2514.0 152.57 162.85 194.26 320.3215.0 155.14 166.11 199.08 331.3916.0 157.71 169.37 203.90 342.4617.0 160.28 172.63 208.72 353.5318.0 162.85 175.89 213.54 364.6019.0 165.42 179.15 218.36 375.6720.0 167.99 182.41 223.18 386.7421.0 169.61 184.53 226.47 394.5122.0 171.23 186.65 229.76 402.2823.0 172.85 188.77 233.05 410.0524.0 174.47 190.89 236.34 417.8225.0 176.09 193.01 239.63 425.5926.0 177.71 195.13 242.92 433.3627.0 179.33 197.25 246.21 441.1328.0 180.95 199.37 249.50 448.9029.0 182.57 201.49 252.79 456.6730.0 184.19 203.61 256.08 464.4440.0 204.49 234.31 293.28 558.7450.0 224.79 265.01 330.48 653.0460.0 245.09 295.71 367.68 747.3470.0 265.39 326.41 404.88 841.6480.0 306.09 383.03 476.80 950.4490.0 346.79 439.65 548.72 1 059.24

100.0 387.49 496.27 620.64 1 168.04

Adder rate per additional 1 KG from 30.1 KGFrom To Zone 1 Zone 2 Zone 3 Zone 430.1 70 2.03 3.07 3.72 9.43


300.1 99 995 19.87 27.50 34.81 54.40

DAY DEFINITEDHL ExpressCustomer: ETH KOBEDHL ECONOMY SELECT





Non-documents from 1.0 KGKG Zone 1 Zone 2 Zone 3 Zone 41.0 79.64 81.98 85.36 100.692.0 90.54 92.88 99.53 126.253.0 101.44 103.78 113.70 151.814.0 112.34 114.68 127.87 177.375.0 123.24 125.58 142.04 202.936.0 128.43 131.88 150.34 220.257.0 133.62 138.18 158.64 237.578.0 138.81 144.48 166.94 254.899.0 144.00 150.78 175.24 272.21

10.0 149.19 157.08 183.54 289.5311.0 151.89 160.50 188.60 301.1412.0 154.59 163.92 193.66 312.7513.0 157.29 167.34 198.72 324.3614.0 159.99 170.76 203.78 335.9715.0 162.69 174.18 208.84 347.5816.0 165.39 177.60 213.90 359.1917.0 168.09 181.02 218.96 370.8018.0 170.79 184.44 224.02 382.4119.0 173.49 187.86 229.08 394.0220.0 176.19 191.28 234.14 405.6321.0 177.89 193.50 237.59 413.7822.0 179.59 195.72 241.04 421.9323.0 181.29 197.94 244.49 430.0824.0 182.99 200.16 247.94 438.2325.0 184.69 202.38 251.39 446.3826.0 186.39 204.60 254.84 454.5327.0 188.09 206.82 258.29 462.6828.0 189.79 209.04 261.74 470.8329.0 191.49 211.26 265.19 478.9830.0 193.19 213.48 268.64 487.1340.0 214.49 245.68 307.64 586.0350.0 235.79 277.88 346.64 684.9360.0 257.09 310.08 385.64 783.8370.0 278.39 342.28 424.64 882.7380.0 321.07 401.66 500.06 996.8590.0 363.75 461.04 575.48 1 110.97

100.0 406.43 520.42 650.90 1 225.09



300.1 99 995 20.84 28.84 36.51 57.06

DAY DEFINITEDHL ExpressCustomer: ETH KOBEDHL IMPORT ECONOMY SELECT





DHL EXPRESS DD EXPORT ZONINGS & IMPORT ZONINGSCountry Zone Country Zone Country Zone Country ZoneAustria (AT) 1 France (FR) 1 Lithuania (LT) 4 Romania (RO) 4Belgium (BE) 1 Germany (DE) 1 Luxembourg (LU) 1 Slovakia (SK) 4Bulgaria (BG) 4 Greece (GR) 3 Monaco (MC) 1 Slovenia (SI) 4Croatia (HR) 4 Hungary (HU) 4 Netherlands, The (NL) 1 Spain (ES) 2Czech Rep., The (CZ) 4 Ireland, Rep. Of (IE) 2 Norway (NO) 3 Sweden (SE) 3Denmark (DK) 3 Italy (IT) 1 Poland (PL) 3 United Kingdom (GB) 2Estonia (EE) 4 Latvia (LV) 4 Portugal (PT) 2 Vatican City (VA) 1Finland (FI) 3

DAY DEFINITEDHL ExpressCustomer: ETH KOBE




CH100105559-111425300728 09-01-2018

DHL Express Standard Services and Surcharges International

Optional Services

Name Description Price Mechanism Price in CHF Applicable1

Saturday Delivery The delivery of a shipment on a Saturday, to selected postal/zip code areas that have the capability to deliver,in countries where day 6 is not a normal working day.

Cost per kilo witha min. per shipment

CHF 0.50 per kg/ min CHF 50.00 per shipment

TDI

Delivery by agreement

We deliver at exact times which have been previously agreed.

Per shipment CHF 30.00 DDI

Transport Insurance

Transport insurance against damage to goods (loss anddamage). The sum insured always refers to the entire shipment.

Per shipment1% of the goods value (at least CHF 20.00)

TDI/DDI

Extented liability

Extend DHL's standard liability when shipping documents to receive a one-off fixed compensation of CHF 400 in case of loss or damage. Also available for non-document shipments up to 18 kg with a shipment value below 400CHF.

Per shipment CHF 5.00 TDI

DTP – Duties & Taxes Paid

This service allows duties, taxes or regulatory fees to be charged to the Shipper or a nominated third party in a country other than destination, rather than the Receiver at destination.

Per shipment CHF 27.00 TDI/DDI

Importer of Record Allows the shipper to send a dutiable shipment to the receiver, with duties and taxes invoiced to a third party at destination or 3rd country acting as the nominated Importer of Record.

Per shipment CHF27.00 TDI/DDI

Neutral Delivery2

This service ensures the value of the goods being shipped are kept confidential from the Receiver; while the importer of record at destination who is not the Receiver, is billed for the inbound duties, taxes and any regulatory charges.


Direct Signature

DHL will obtain signature from the receiver or a representative at the delivery address. In case no one isat the delivery address, DHL will reattempt delivery. Direct Signature service makes sure your shipments can't be re-routed, dropped in a post box or left with the neighbor.


Diplomatic Service2

Dispatch solution for customers with diplomatic status and signatories to the Vienna Agreement of 1961.. on request on request TDI

GOGREEN2

Climate NeutralA carbon-neutral shipping service. Cost per kilo with

a min. per shipment


TDI

Electronic billingElectronic delivery of the invoice using our eBilling service.

per e-invoice free of charge TDI/DDI

Proof signature < 3 month

Proof of the recipient's signature < 3 months Per shipment CHF 15.00 TDI/DDI

Proof signature> 3 month

Proof of the recipient's signature > 3 months. Per shipment CHF 30.00 TDI/DDI

CH100105559-111425300728 09-01-2018

Surcharges


Fuel Surcharge (Kerosin)

A variable shipment charge derived from publically available jet or diesel fuel indices that is applied to the weight charge of each shipment. The charge is calibrated every month based on the fuel price level thatwas current two months prior to the billing month. You can find the current surcharge and more details at www.dhl.ch.5

Variable Variable TDI

Fuel Surcharge (Diesel)

The fuel surcharge for domestic and Day Definite services will be based on the most suitable national measure of diesel prices. The surcharge is linked to the consumer price in local currency of diesel fuel inclusive of duties and taxes. Within Europe this is measured by the European Commission Directorate General for Energy and Transport and published in the Oil Bulletin .

Variable Variable DDI

Dangerous goods2

DHL Express transports only those dangerous goods which are defined according to the international guidelines of the ICAO and the ADR. DHL Express offers customers the following DG services:

• UN 3373 Biological substances (Category B)

• UN 1845 Dry ice to keep goods cool

• Transportation of dangerous goods in exempted quantities

• Transportation of Lithium Batteries (special regulations)

• Consumer Goods ID8000

Per shipment Variable TDI/DDI

Over Sized Piece

A fixed surcharge is applied to any piece, including a pallet, that exceeds the scale weight of 70 kg or with a single dimension in excess of 120 cm. Shipment pieces,skids or pallets with an actual weight above 1000 kg or that exceed 300 cm in length, width or height are not accepted.

Per piece CHF 80.00 TDI/DDI

Over Handled Piece

Any pallet in a shipment that is non-stackable because of its packaging, content or shape. Per piece CHF 150.00 TDI/DDI

Remote Area Delivery

A surcharge is applied per shipment when the delivery destination location is remote. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.


CHF 0.50 per kg/ min CHF 30.00 pershipment

TDI/DDI

Remote Area Pickup

A surcharge is applied per shipment when the pickup location is remote and the transport charges are being billed to the account holder at destination or in a third country. Remote is defined as islands and highlands; ora zip code that is difficult to serve; or a suburb/town thatis distant, inaccessible or infrequently served.



TDI/DDI

Data Entry

This fixed surcharge is applied to any shipment consigned with non-electronic, paper based manual waybills. Electronic shipping documentation incurs no additional charges.


Paper invoices Printed invoices sent by postal services Per invoice CHF 7.00 TDI/DDI

Change of Billing

In the event that an item is to be invoiced retro-spectively to a customer number that does not correspond with the one found on the shipment order, asurcharge shall be incurred for cancellation of the original invoice and generation of a new one. This also applies to changes to customs invoices and requests

Per invoice CHF 20.00 TDI/DDI

http://www.dhl.ch

http://ec.europa.eu/energy/en/statistics/weekly-oil-bulleti

CH100105559-111425300728 09-01-2018

for accompanying or additional documents.

Address Correction

When an incorrect delivery address is given by the Shipper at the time of pickup and the delivery cannot befulfilled, DHL determines the correct address of the Receiver at destination and completes the delivery.


Dunning chargesDHL reserves the right to invoice a dunning charge in the amount of CHF 3.50 for the first dunning notice and CHF 10.00 for the second dunning notice.

per dunning notice

CHF 3.50 / CHF 10.00

TDI/DDI

Elevated Risk

Additional surcharges apply when shipping to a destination country, DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism. Destination countriesaffected: Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Sudan, Syria, Yemen, Crimea (MCX-CRM) and Cuba.

Per shipment CHF 20.00 TDI

Restricted Destination

A Restricted Destination surcharge applies when shipping to a destination country that is subject to trade restrictions on so called "dual-use material" is imposed by the UN Security Council. Countries in scope: CentralAfrican Republic, Cote d'Ivoire, Democratic Republic of Congo, Eritrea, Iran, Iraq, North Korea, Liberia, Libya, Somalia, Sudan, Syria, Yemen, Crimea (MCX-CRM) and Cuba.

Per shipment(Non-document)

CHF 30.00 TDI

Customs Services & Surcharges


Clearance Authorization

General notification of import shipments. Per shipment CHF 20.00 TDI/DDI

Bonded TransitTransfer and delivery of the item by means of consignment note (Nationales Transitverfahren) in transit status.


Broker NotificationTransfer of the shipment papers to an external customs clearance service provider (broker). Per shipment CHF 30.00 TDI/DDI

Release to Broker

At importers request, the release of a shipment to the customers designated customs broker of choice. DHL will transfer the necessary customs documentations and move the inbound shipment from the point of arrivalto the brokers location with the same customs office. The broker performs the last mile delivery. This is only available, if the broker is located at the same domicile as DHL and the shipment.


Bonded StorageStorage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork.

Per shipment

As of the 4th working day

CHF 10.00 TDI/DDI

ATA Import/ Export

Temporary Import/or Export Per shipment CHF 80.00 TDI/DDI

Precious metal check

Shipment presentation for precious metal check (for gold, silver, platinum etc.)


Veterinary check Presentation of shipment to the border vet. Per shipment CHF 50.00 TDI/DDI

Multiline EntryFrom the sixth tariff heading, a surcharge is payable for each additional tariff heading.

per add items CHF 12.00 TDI/DDI

CH100105559-111425300728 09-01-2018

Customs clearance fee Formal / Informal Clearance

For imported shipments, an additional customs clearance fee is charged. Informal Clearance accordingto the criteria of the Customs Authority

Per shipmentCHF 19.003 CHF 39.504 DDI

Advance commission

Only for importers without a CSP account. A commission is charged if import duties and taxes are initially paid by DHL Express.

Per shipment 2 % of the import duties advanced (at least CHF 3.00)

TDI/DDI

Disbursement feeCustoms clearance via DHL's CSP account. One-off processing fee charged to invoice.

Per invoice CHF 19.00 TDI

All prices in Swiss francs (CHF) do not include the basic price of the product, or where appropriate the statutory value added tax.

1 The options and surcharges listed also apply to EXPRESS 9:00 (10:30 USA) and 12:00 (excluding Saturday delivery & Neutral Delivery). 2 Additional contractual agreement required. Please contact your DHL Express sales adviser. 3 Informal Clearance according to the creteria of the Customs Authority4 Formal Clearance5 You can contact the DHL Express customer service on 0848 711 711.

The options and surcharges listed serve as reference values. All prices are given without warranty and may contain errors. You can find currently-valid prices for options and surcharges at www.dhl.ch. Please note that not all optional services are available forall items or in all countries.

Non-documents from 1.0 KG 18:00KG Zone A1.0 7.222.0 7.223.0 7.224.0 7.225.0 7.226.0 7.227.0 7.228.0 7.229.0 7.22

10.0 7.2211.0 7.2212.0 7.2213.0 7.2214.0 7.2215.0 7.2216.0 7.2217.0 7.2218.0 7.2219.0 7.2220.0 7.2221.0 7.2222.0 7.2223.0 7.2224.0 7.2225.0 7.2226.0 7.2227.0 7.2228.0 7.2229.0 7.2230.0 7.22

Adder rate per additional 1 KG from 32.1 KGFrom To Zone A32.1 99 999 1.00

Premium 10:30: add 10.00 CHF to the DHL EXPRESS WORLDWIDE ratePremium 12:00: add 5.00 CHF to the DHL EXPRESS WORLDWIDE rate

TIME DEFINITEDHL ExpressCustomer: ETH KOBEDHL EXPRESS DOMESTIC





Non-documents from 1.0 KGKG Zone A1.0 6.702.0 6.703.0 6.704.0 6.705.0 6.706.0 7.707.0 8.708.0 9.709.0 10.70

10.0 11.7011.0 12.7012.0 13.7013.0 14.7014.0 15.7015.0 16.7016.0 17.7017.0 18.7018.0 19.7019.0 20.7020.0 21.7021.0 22.7022.0 23.7023.0 24.7024.0 25.7025.0 26.7026.0 27.7027.0 28.7028.0 29.7029.0 30.7030.0 31.70

Adder rate per additional 1 KG from 5.1 KGFrom To Zone A

5.1 99 999 1.00

TIME DEFINITEDHL ExpressCustomer: ETH KOBEDHL DOMESTIC EXPRESS BASIC





DHL Domestic express oversize sHipments/overweigHt sHipments

oversize/overweigHt sHipments Oversize shipments and overweight shipments are additional services available for the domestic product DHL DOMESTIC EXPRESS. The standard DOMESTIC EXPRESS product is de-fined as follows (maximum values):

• Length: up to 120 cm• Width/height: up to 60 cm• Girth: up to 360 cm1

• Weight: maximum 31.5 kg

1 Length + 2x width + 2x height

Definition oversize sHipmentsDOMESTIC EXPRESS products with the following properties are defined in the DHL network as oversize shipments (maxi-mum values):

• Length: over 120 cm and up to 200 cm• Width/height: over 60 cm• Girth: over 360 cm and up to 440 cm1

• Weight: maximum 31.5 kg

Surcharge for oversize shipments: CHF 15.–/oversize shipment

Cannot be combined with DHL DOMESTIC EXPRESS 10:30; DHL DOMESTIC EXPRESS BASICDefinition overweigHt sHipments

DHL DOMESTIC EXPRESS products with the following pro-perties are defined in the DHL network as overweight ship-ments (maximum values):

• Length: over 200 cm• Girth: over 440 cm1

• Weight: over 31.5 kg• Palletised shipments

Surcharge for overweight shipments: CHF 25.–/overweight shipment + CHF 1.– per kg/weight >31.5 kg1

Cannot be combined with DHL DOMESTIC EXPRESS 10:30; DHL DOMESTIC EXPRESS 12:00; DHL DOMESTIC EXPRESS BASIC

otHer Definitions of oversize sHipments

• Unpackaged and incompletely packaged parcels• Bulky, non-stackable goods (tyres, baskets, rolls, buckets, boilers,

exhaust pipes, ladders, wheel rims, car bonnets, plastic sacks, ca-nisters etc.)

• Bundled parcels/goods• Insufficient packaging, which cannot withstand pressure or im-

pacts, so that the contents or the packaging is forced out• Objects with sharp edges• Parcels with unstable/unbalanced centre of gravity• Parcels without stable bases• All packages and goods which have labels which are not machine-

readable (e.g., rolls)

CH100105559-111425300728 09-01-2018

DHL Express Standard Services and Surcharges DOMESTIC

Optional ServicesName Description Price Mechanism Price in CHF Applicable1

Cash on delivery2

Sending without risk: Delivery of the shipment does not take place until the C.O.D. amount due has been paid. Up to a maximum of 12,000.00 Swiss francs per shipment.

Per shipment CHF 15.00 TDD

Pick-Pack(Shipment Preparation)

The preparation of a shipment or any non-customs related transport documents at origin, on behalf of the Shipper or Payer, including any requested Pick & Pack activities.

Per piece CHF 15.00 TDD

Higher insurance3 Higher insurance figure up to a maximum of 5,000.00 Swiss francs.

Per shipment CHF 5.00 TDD

GOGREEN2 CO2 neutral delivery. Per shipment CHF 0.10 TDD

Recipient's signature < 3 months

Proof of the recipient's signature < 3 months Per shipment CHF 15.00 TDD

Recipient's signature > 3 months

Proof of the recipient's signature > 3 months Per shipment CHF 30.00 TDD

Electronic billing Electronic delivery of the invoice using our eBilling service. per e-invoice Free of charge TDD

Surcharges


Fuel Surcharge (Diesel)

The fuel surcharge for Domestic services will be based on the most suitable national measure of diesel prices. The surcharge is linked to the consumer price in local currency of diesel fuel inclusive of duties and taxes.

Variable Variable TDD

Non conveyable Piece4

This surcharge is applied to parcels having one side that is longer than 120 cm or two sides that are longer than 60 cm(max. length less than 200 cm), as well as to parcels that are generally non-stackable.

Per piece CHF 15.00 TDD

Overweight Surcharge5 Parcel7 heavier than 31.5 kg. Per piece

CHF 25.00 (+ CHF 1.00 per kg/weight > 31.5 kg)

TDD

Oversized Surcharge5

Parcel7 larger than 200 cm. Per piece CHF 25.00 TDD

Paper invoices Printed invoices sent by postal services. Per invoice CHF 7.00 TDD

Dunning chargesDHL reserves the right to invoice a dunning charge in the amount of CHF 3.50 for the first dunning notice and CHF 10.00 for the second dunning notice.

Per dunningCHF 3.50/CHF 10.00 TDD

All the prices in Swiss francs do not include the basic price of the product, or where appropriate the statutory value-added tax.

1 The options and surcharges listed also apply to DOMESTIC EXPRESS 10:30 and 12:00 2 Additional contractual agreement required. Please contact your DHL Express sales advisor3 A higher insurance figure combined with the Cash on Delivery option is not possible. 4 Cannot be combined with DHL DOMESTIC EXPRESS 10:30 and DOMESTIC EXPRESS BASIC. 5 Cannot be combined with DHL DOMESTIC EXPRESS 10:30, 12:00, or DOMESTIC EXPRESS BASIC..6 Girth measurements more than 360 cm and up to 440 cm 7 Girth measurements more than 440 cm and parcels on pallets (Standard euro-pallets)

The options and surcharges listed serve as reference values. All prices are given without warranty and may contain errors. You can find currently-valid prices for options and surcharges at www.dhl.ch. Please note that not all optional services are available for all items or in all countries.

CH100105559-111425300728 09-01-2018

How to calculate volumetric weight?

Sometimes you want to send large packages that uses amount of space, but has low weight.

In such cases you have to calculate the cost of the shipment by using volumetric weight. Please followthe steps below to calculate whether the shipment is charged for volumetric weight or actual weight.

Length x Width x Height in cm / 5000 = Volumetric weight in kilos

To calculate the volumetric weight on the parcel multiplied length (cm) x height (cm) x width (cm) and the result is divided by 5000.

Example:

You send a parcel with DHL EXPRESS 12:00

and the actual weight is 8 kg, but the

dimensions are 40 cm x 30 cm x 50 cm.

Volumetric weight is:

40 x 30 x 50

5000

(1 cubic meter = 200 kg)

If you send multiple packages the weight will be

calculated seperately and the shipping costs

will be calculated based on the total weight. The

heavier of volumetric weight and actual weight

is the billing weight of your shipment.

= 12 KG

Zoning and Transit Times

ZONING AND TRANSIT TIMES WORLDWIDE*

A Afghanistan 9 3 4 4

Albania 9 1 2 1 1 1Algeria 8 1 2 1 1 1American Samoa 9 4 4 4 4Andorra 2 2 2 1 1Angola 9 4 4 4 3 3Anguilla 7 3 3 3Antigua 7 3 4 3Argentina 8 3 3 3 3 3 3Armenia 7 2 3 2Australia 7 3 3 2 2 2

Sydney, Melbourne, Brisbane, Perth

7 3 (DOC) 3 3 2 2 2

Austria 1 1 1 1 1 2 1 1 1 2Azerbaijan 7 2 2 2

B Bahamas 7 2 3 2 2 2Bahrain 7 2 2 2 2 2 2 2Bangladesh 7 3 3 2 2 2Barbado 7 2 3 3 3 3Belarus 7 2 3 1Belgium 1 1 1 1 1 2 1 1 1 2Belize 8 3 4 3 3Benin 9 2 2 2 2Bermuda 7 2 2 2 2 2Bhutan 9 4 4 3Bolivia 8 3 4 4 4Bosnia and Herzegovina 6 1 1 1 1 1Botswana 9 3 4 3 3Brazil 8 3 3 3 3 3Brunei Darussalam 9 3 4 2 2Bulgaria 4 1 1 1 5 1 1 1 5Burkina Faso 9 3 3 3Burundi 9 3 3 3

C Cambodia 7 2 2 2 2 2Cameroon 9 2/3 2 3 3 3 3Canada 5 2 2 2 2 2Canary Islands 2 2 3 2Cape Verde 9 5 5 4Cayman Islands 7 2 3 2 2 2Central African Republic 9 4 7 4 4Chad 9 5 5 4Chile 8 2 3 3 3 3China 4 6 2 (DOC) 2 2 2 2 2Colombia 8 2 2 2 3 3 3Comoros 9 5 5 4Congo (Brazaville) 9 2 3 3 3Congo dem rep 9 2 3 3 3Cook Islands 9 4 4 5Costa Rica 8 2 3 3 3 3Cote d'Ivoire 9 2 (DOC) 2 (DOC) 2 3 2 2 2Croatia 4 1 1 1 4 1 1 1 3Cuba 9 4 9 5Cyprus 4 2 2 2 2 2 2Czech Republic 4 1 1 1 1 3 1 1 1 3

D Denmark 4 3 1 1 1 1 3 1 1 1 3Djibouti 9 3 4 3Dominica 7 3 4 3 3Dominican Rep 7 3 4 3 3 3

Please check the usual conveyance time as well as product and service availability using the recipient‘s postcode at dhl.ch

Country Zone Export Import

DHL Express 9:00 1 (10:30 USA) Document and Non-Document

DHL Express 12:00 1 Document and Non-Document

DHL Express Worldwide Documents

DHL Express Worldwide Non-Docu-ments

DHL Economy SelectNon-Docu-ment

DHL Import Express 9:00 1 Document and Non-Document


DHL Import Express Worldwide Document and Non-Document

DHLImport Economy SelectNon-Docu-ment


E East Timor 6 4 4 4Ecuador 8 3 (DOC) 3 3 3 3 3Egypt 7 3 (DOC) 3 3 3 2 2 2El Salvador 8 2 3 3 3 3Eritrea 9 9 9 4Estonia 4 1 (DOC) 1 1 6 1 1 1 6Ethiopia 9 2 2 2

F Falkland Islands 8 6 6 5Faroe Islands 3 3 3 -Fiji 9 4 4 4Finland 3 1 1 1 5 1 1 1 5France 4 1 1 1 1 1 2 1 1 1 2French Guyana 8 2 2 3 3

G Gabon 9 2 2 2 2 2 2Gambia 9 3 3 3Georgia 7 2 3 2Germany 1 1 1 1 1 1 1 1 1 1Ghana 9 2 (DOC) 2 2 2 2 2Gibraltar 2 1 2 3 2 2Greece 3 1 1 1 1 1 1Greenland 5 3 3 -Grenada 7 3 4 3 3Guadeloupe 7 2 3 3 3Guatemala 8 2 3 3 3 3Guernsey 2 2 2 2 2 1 1 1Guinea Republic 9 4 6 3 3Guinea-Bissau 9 4 4 4Guyana (British) 8 3 4 5 5

H Haiti 7 3 3 3 3 3Honduras 8 2 3 3 3 3Hong Kong 6 2 (DOC) 2 2 2 1 1 1Hungary 4 1 1 1 4 1 1 1 4

I Iceland 5 1 1 1 1 1 1India 6 2 2 2 2 2 2Indonesia 6 2 2 2 2 2Iran 8 3 (DOC) 3 4 2 2 2Iraq 9 4 5 6Ireland 2 1 1 1 1 3 1 1 1 3Israel 7 1 1 1 1 1Italy 4 1 1 1 1 2 2 1 1 1 2

J Jamaica 7 2 3 2 2 2Japan 6 2 2 2 2 2 2Jersey 2 2 2 2 3 5 1 1 1Jordan 7 2 (DOC) 2/5 2 5 2 2 2

K Kazakhstan 7 2 3 2 2 2Kenya 9 2 (DOC) 2 (DOC) 2 2 2 2 2Kosovo 6 2 2 1 1 1Kuwait 7 2 (DOC) 2/3 2 3 2 2 2Kyrgyzstan 7 4 5 2

L Laos 9 3 3 2 2 2Latvia 4 1 1 1 5 1 1 1 7Lebanon 7 2 (DOC) 2 (DOC) 2 4 2 2 2Lesotho 9 3 3 3 3Liberia 9 2 3 3Libya 8 7 8 7Lithuania 4 1 1 1 4 1 1 1 4Luxembourg 1 1 1 1 1 2 1 1 1 3

M Macau 7 2 2 2Macedonia 6 1 1 1 1 1Madagascar 9 3 3 2 2Malawi 9 3 3 4












Malaysia 7 2 2 2 2 2 2Maldives 9 4 4 3Mali 9 3 4 2 2 2Malta 3 2 2 1 (DOC) 1 (DOC) 1Martinique 7 2 3 3 3Mauritania 9 3 4 2 2Mauritius 9 3 3 2 2 2Mayotte 9 6 6 4Mexico 5 2 3 2 2 2Micronesia 2 9 4 4 3Moldova 7 2 3 1Monaco 1 1 1 1 2 1 2Mongolia 9 3 4 3Montenegro 6 2 3 1 1 1Montserrat 7 3 3 3 3Morocco 8 2 6 2 2 2Mozambique 9 3 (DOC) 3 3 3 3Myanmar 9 2 2 2 2 2

N Namibia 9 3 (DOC) 3 3 3 3Nepal 7 3 3 2 3Netherlands Antilles 3 7 2 3 2Netherlands 4 1 1 1 1 1 2 1 1 1 2Nevis 7 3 4 3 3New Caledonia 9 5 5 5New Zealand 7 3 3 3 3Nicaragua 8 2 3 3 3 3Niger 9 3 4 2Nigeria 9 2 2/3 3 4 4 Lagos 9 2 2 3 2 2Niue 9 5 5 5North Korea 9 4 4 -Norway 3 1 1 1 3 1 1 1 3

O Oman 8 2 (DOC) 2 2 2 2 2 2P Pakistan 7 2 2 2 2 2

Panama 8 2 3 3 3 3Papua New Guinea 9 4 4 5Paraguay 8 2/3 2 3 3 3 3Peru 8 2 3 3 3 3Philippines 7 2 (DOC) 2 (DOC) 2 2 2 2 2Poland 4 1 1 1 1 4 1 1 1 4Portugal 2 1 1 1 5 1 1 1 5Puerto Rico 7 2 2 2 2

Q Qatar 8 2 (DOC) 2 (DOC) 2 3 2 2 2

R Reunion 9 3 3 2 2Romania 4 1 1 4 1 1 1 4Russia 6 1 2 1 1 1Rwanda 9 3 3 3

S Saipan 9 4 4 3Samoa (West) 9 4 4 3San Marino 1 1 1 1 3 1 1 1 4Sao Tomé & Principe 9 3 3 4Saudi Arabia 7 2 (DOC) 2 2 2 2 2 2Senegal 9 3/4 3 3 3 (DOC) 2 2Serbia 6 1 1 1 1 1Seychelles 9 4 4 3Sierra Leone 9 2 2 3 3Singapore 6 2 (DOC) 2 2 2 2 2 2Slovakia 4 1 1 1 1 4 1 1 1 4Slovenia 4 1 1 1 4 1 1 1 4Solomon Islands 9 5 5 5Somalia 9 5 5 5Somaliland 9 5 5 5













South Africa 8 2 2 2 2 2South Korea 6 2 2 2 2 2 2South Sudan 9 4 4 3 3 3Spain 4 2 1 1 1 1 3 1 1 1 3Sri Lanka 7 2 (DOC) 2 4 2 2 2St. Barthelemy 7 3 3 3 3St. Kitts 7 3 4 3 3St. Lucia 7 3 4 3 3St. Vincent 7 3 3 3 3Sudan 9 4 4 2 2 2

Suriname 9 4 5 3 3

Swaziland 9 3 3 2 2 2

Sweden 3 1 1 1 1 3 1 1 1 3

Syria 7 7 8 2 2

T Tahiti 9 5 6 5

Taiwan 6 2 (DOC) 2 2 2 2 2 2

Tajikistan 7 3 4 3

Tanzania 9 2 2 2 2 2

Thailand 6 2 (DOC) 2 2 2 2 2 2

Togo 9 2 2 2

Tonga 9 5 5 5

Trinidad & Tobago 7 2 3 3 3 3

Tunisia 8 2 3 1 1

Turkey 4 2 2 2 1 1 1

Turks & Caicos Islands 7 2 3 2 2

Tuvalu 9 5 5 5

U Uganda 9 3 3 2 2 2

Ukraine 6 1 2 1 1 1

United Arab Emirates 7 2 (DOC) 2 2 2 2 2 2

United Kingdom 4 2 1 1 1 1 3 1 1 1 3

Uruguay 8 2 3 3 3 3

USA 4 5 2 2 2 2 2 2 2

New York / New Jersey 5 1 1 1 1 2 2 2

Uzbekistan 7 3 4 2

V Vanuatu 9 5 5 5

Venezuela 8 3 4 3 3 3

Vietnam 7 2 2 2 2 2 2

Virgin Islands (Britishi) 7 3 3 3 3 3

Virgin Islands (US) 7 3 3 2

Y Yemen 9 3 3 3 3 3

Z Zambia 9 3 3 3 3 3 3

Zimbabwe 9 3 (DOC) 3 4 3 3

1 Please check the usual conveyance time as well as product and service availabil-ity using the recipient‘s postcode at dhl.ch

2 The term «Micronesia» includes the following islands: Guam, the Federated States of Micronesia, Kiribati, the Marshall Islands, Nauru, the Northern Mariana Islands, Palau and Wake

3 The term «Netherlands Antilles» includes the following islands: Aruba, Bonaire, Curacao, Sint Maarten, Sint Eustatius and Saba.

4 Islands of these countries receive the items one or two days later than the speci-fied conveyance time. The service (export/import) is not available for the Canary Islands. Non-binding average conveyance times in working days (Mondays to Fridays), based upon past experience. The conveyance times exclude customs clearance. Longer conveyance times may apply to remote areas.

*IMPORTANT NOTE

The conveyance times stated are usual, non-binding conveyance times for working days (Mondays to Fridays) based upon past experience. The information refers to time-definite items to/from the capital city of the respective country. The conveyance times for day-definite items represent the best-possible usual conveyance time to/from the respective country.

When transporting item to certain areas, different conveyance times may occur. Please therefore check the recipient’s postcode at www.dhl.ch to obtain the usual conveyance time as well as product and service availability and for items subject to customs clearance please also check the item’s value.

Conveyance times are subject to change.













DHL EXPRESS TERMS AND CONDITIONS OF CARRIAGE

(“Terms and Conditions”)

IMPORTANT NOTICE

When ordering DHL’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of the receiver of the Shipment (“Receiver”) and anyone else with an interest in the Shipment that these Terms and Conditions shall apply.

“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A “waybill” shall include any Shipment identifier or document produced by DHL or Shipper automated systems such as a label, barcode, waybill or consignment note as well as any electronic version thereof. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). “DHL” means any member of the DHL Express Network.

1 Customs Clearance

DHL may perform any of the following activities on Shipper’s or Receiver’s behalf in order to provide its services : (1) complete any documents, amend product or service codes, and pay any duties, taxes or penalties required under applicable laws and regulations (“Customs Duties”), (2) act as Shipper’s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver’s customs broker or other address upon request by any person who DHL believes in its reasonable opinion to be authorized.

2 Unacceptable Shipments

A Shipment is deemed unacceptable if:

• no customs declaration is made when required by applicable customs regulations,

• it contains counterfeit goods, animals, bullion, currency, gem stones; weapons, explosives andammunition; human remains; illegal items, such as ivory and narcotics,

• it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA(International Air Transport Association), ICAO (International Civil Aviation Organization), ADR (European Road Transport Regulation on dangerous goods) or other relevant organization (“Dangerous Goods”),

• its address is incorrect or not properly marked or its packaging is defective or inadequate toensure safe transportation with ordinary care in handling,

• it contains any other item which DHL decides cannot be carried safely or legally.

3 Deliveries and Undeliverables

Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area.

DHL may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point. Shipper may exclude some delivery options on request.

If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. DHL shall have the right to destroy any Shipment which any law prevents DHL from returning to Shipper as well as any Shipment of Dangerous Goods.

4 Inspection

DHL has the right to open and inspect a Shipment without notice for safety, security, customs or other regulatory reasons.

5 Shipment Charges and Fees

DHL’s Shipment charges are calculated according to the higher of actual or volumetric weight per piece and any piece may be re-weighed and re-measured by DHL to confirm this calculation.

Shipper, or the Receiver when DHL acts on Receiver’s behalf, shall pay or reimburse DHL for all Shipment or other charges due, or Customs Duties owed for services provided by DHL or incurred by DHL on Shipper’s or Receiver’s behalf. Payment of Customs Duties may be requested prior to delivery.

If DHL uses its credit with the Customs Authorities or advances any Customs Duties on behalf of a Receiver who does not have an account with DHL, DHL shall be entitled to assess a fee.

6 DHL’s Liability

6.1 DHL’s liability in respect of any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.

For cross border Shipments transported by road, DHL’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law.

If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 or make its own insurance arrangements.

DHL’s liability is strictly limited to direct loss and damage to a Shipment only and to the per kilogram limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention.

6.2 DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. DHL is not liable for any damages or loss caused by delay, but for certain Shipments, Shipper may be able to claim limited delay compensation under the Money Back Guarantee terms and conditions.

7 Claims

All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.

8 Shipment Insurance

DHL may be able to arrange insurance covering the value in respect of loss of or damage to the Shipment, provided that the Shipper so instructs DHL in writing, including by completing the insurance section on the front of the waybill or by DHL’s automated systems and pays the applicable premium. Shipment insurance does not cover indirect loss or damage, or loss or damage caused by delays.

9 Circumstances Beyond DHL’s Control

DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to DHL; any act or omission by a person not employed or contracted by DHL - e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” -e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.

10 Shipper’s Warranties and Indemnities

Shipper shall indemnify and hold DHL harmless for any loss or damage arising out of Shipper’s failure to comply with the following warranties and representations:

• all information provided by Shipper or its representatives is complete and accurate;

• the Shipment is acceptable for transport under Section 2 above;

• the Shipment was prepared in secure premises by reliable persons and was protected againstunauthorized interference during preparation, storage and any transportation to DHL;

• Shipper has complied with all applicable customs, import, export, data protection laws,sanctions, embargos and other laws and regulations; and

• Shipper has obtained all necessary consents in relation to personal data provided to DHLincluding Receiver’s data as may be required for transport, customs clearance and delivery, suchas e-mail address and mobile phone number.

11 Routing

Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

12 Governing Law

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of the country of origin of the Shipment and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.

13 Severability

The invalidity or unenforceability of any provision shall not affect any other part of these Terms

and Conditions.

Further information is available on the DHL website (www.dhl.com) or from DHL Customer

Service.

October, 1st 2016

1. Area of application

These General Terms and Conditions apply to relationships between the customer («originator») and DHL Express (Switzerland) Ltd. (“DHL Express”) concerning the use of postal services within Switzerland and Liechtenstein. These apply for the following products described in the respective product brochures:• DHL DOMESTIC EXPRESS• DHL DOMESTIC EXPRESS BASIC• DHL DOMESTIC EXPRESS 10:30• DHL DOMESTIC EXPRESS 12:00

They also apply to the following additional services that can further be purchased by the originator:• Additional service bulky goods (Additional Handling)• Additional service shipments with Oversize/Overweight All prices and dimensions for bulky goods/groupage shipments are listed in a separate brochure attached to this document.

2. General conditions

2.1. Acceptance

2.1.1. Addressing and packaging

The originator commits to addressing and packaging the items according to postal regulations. DHL Express may charge a supplement if extra processing is necessary for items which do not comply with these regulations. DHL Express may open items to check their content, but is not obliged to do so.

2.1.2. Applicable data

Only data on items that has been delivered by the originator electronically or in a different form is used and is applicable for further processing.

2.2. Prices and payment methods

2.2.1. Prices

Services provided by DHL Express are subject to the prices listed in the current price list or the order confirmation. These prices do not include VAT or the fuel surcharge for road transport.

2.2.2. Invoicing, payment conditions

When the originator hands over items to DHL Express, an invoice shall be created using the data supplied by the originator either electronically or as a hard copy. The invoice amount is to be paid according to the payment methods listed on the invoice for the services.

2.3. Delivery

2.3.1. Time of delivery

Items shall be deemed delivered once DHL Express has handed them over to the addressee or delivered them to another location designated for this purpose.

2.3.2. Location and day of delivery

Items with or without proof of delivery shall be delivered on working days according to DHL Express services. Transit times or delivery times specified by DHL are without engagement. DHL Express therefore is not liable for damage or loss caused by delays, unless otherwise stipulated by mandatory legal regulations which apply for individual cases.

GENERAL TERMS AND CONDITIONS FOR DHL EXPRESS (SWITZERLAND) DOMESTIC SERVICES

DHL Express © D

HL E

xpre

ss (S

chw

eiz)

AG,

04/

2015

/ T

&C

/ Dom

estic

Exp

ress

2.3.3. Authorisation for delivery acceptance

Other than the addressee, any other persons residing at the same residence or present at the same business address are entitled to accept items.

2.4. Non-deliverable items

2.4.1. The following are deemed non-deliverable items:

a. Items whose addressee cannot be located or determined;b. Items whose addressee refuses acceptance.

2.4.2. Return

Non-deliverable items shall be returned to the originator at his/her own cost. The originator has no right to reimbursement of the price paid at pos-ting. DHL Express may open the shipment to ascertain its originator. Where the item cannot be returned to the originator, since he cannot be located, or no instructions are obtained from him on the disposal of the item and the addressee cannot be located or determined, the regulations in Art. 444 of the Swiss Code of Obligations (OR) shall apply: after 14 (fourteen) days, during which the item is stored at the cost and risk of the originator, it is sold privately.

2.5. Items excluded from posting

The following items are excluded from posting:a. Items which are addressed with a PO box number, and/or are coded, and/or are marked as “poste restante”;b. Items which do not meet the criteria listed in the latest product brochure;c. Items with a value exceeding CHF 5,000 (five thousand Swiss francs) for the products listet in paragraph 1 and on no account cash, gold or silver ingots, precious metals, clocks, jewellery, precious stones, works of art, antiques, bonds, bills of exchange, account books, bonds payable to the bondholder, goods that are illegal to post.d. Items whose packaging is unsuitable in terms of form, content and/or type;e. Items which could injure people or cause material damage;f. Items whose weight exceeds the maximum weight indicated in the DHL Express range of services;g. Drugs;h. Perishable or easily damaged goods or goods that need special protection from vibrations, heat or cold, temperature fluctuations or damp, and which require specific technical precautions;i. Firearms, munitions, explosives or military equipment;j. Pornographic items or content of any kind which could be classed as pornographic or politically sensitive under the law;k. Any goods which are classed as dangerous or forbidden items or are only permissible under certain conditions according to domestic or international conditions;I. Live animals, human remains.

2.6. Cash on delivery items (COD)

a. If according to the product description, the COD dispatch is possible and the originator commissions DHL Express to deliver an item as COD, the amount to be paid by the addressee on acceptance must be clearly legible on the item label and in the accompanying papers.b. DHL Express is not liable for damages which arise owing to inaccurate information. Any damage which occurs as a result of inaccurate, incomplete or incorrect information and/or labelling is at the cost of the originator. In such cases, the originator is liable for all costs and expenses and must pay DHL Express for all possible claims by third parties against DHL Express, and for all compensation arising from damages in connection with the posting.c. According to the conditions in paragraph 2.3.1 of these General Terms and Conditions, DHL Express shall only hand over the item to the addressee or an uthorised person upon payment of the COD amount.d. The maximum amount for a COD item is listed in the DHL Express range of services.

2.7. Right to open items

DHL Express is entitled to carry out spot checks on items or open suspicious items in order to check whether the item or the goods are excluded from posting under paragraph 2.5.

3. Insurance

After accepting the originator‘s order, DHL Express may take out transport insurance for the originator. However, this must not exceed a value of CHF 5,000 (five thousand Swiss francs) for the services ““DHL DOMESTIC EXPRESS”, “DHL DOMESTIC EXPRESS 10:30” and “DHL DOMESTIC EXPRESS 12:00” provided the originator places an order to this effect and pays the insurance premium. The insurance does not cover indirect loss or losses caused by delay. The insurance applies exclusively to the various services listed in the DHL Express range of services.

DHL Express

© D

HL E

xpre

ss (S

chw

eiz)

AG,

04/

2015

/ T&

C Do

mes

tic E

xpre

ss

4. Specific conditions for domestic posting

4.1. Liability

4.1.1. Basic conditions

DHL Express‘s liability is subject to the conditions listed in the Swiss Code of Obligations regarding the contract of carriage with the amendments/modifications listet below. If the originator does not use a suitable service as listed in the DHL Express range of services for posting an item or posts goods or items which are excluded from posting, DHL Express accepts no liability. DHL Express is only liable for direct damages and only up to the maximum amounts listed below and thus on no account for consequential damage and loss of profit.

4.1.2. Liability limits

The following liability limits apply, in particular but not exclusively in connection with Art. 447 and 448 of the Swiss Code of Obligations:a. For all damage in transit, which occur due to full or partial destruction, damage or full or partial loss of a parcel with the services „DOMESTIC EXPRESS BASIC“, DHL Express is liable up to a limit of CHF 500 (five-hundred Swiss francs).b. For all damage in transit, which occur due to full or partial destruction, damage or full or partial loss of a parcel with the services “DHL DOMESTIC EXPRESS”, “DHL DOMESTIC EXPRESS 10:30” and “DHL DOMESTIC EXPRESS 12:00”, DHL Express is liable up to a limit of CHF 1,000 (one thousand Swiss francs).c. For all damage caused by delay, the liability is limited to the invoice amount for the carriage of the late item.

4.1.3. Claimants

The originator is entitled to compensation according to paragraph 4.1.2.

4.1.4. Exceptions to the basic liability clause

DHL Express is not liable:a. for acts of God, particularly but not limited to natural disasters, power outages or electronic damage, riots, social conflicts, proceedings or injunctions against a person who is not employed by DHL Express or under contract with them;b. if the damage was caused by the originator, in particular as a result of incomplete or incorrect information, inappropriate packing or addressing or if the damage is attributable to the type of the item’s content;c. if the item is excluded as described in the conditions under paragraph 2.5 or if it has been seized or destroyed by the relevant authorities;d. if the addressee accepts the item without reservation (cf. paragraph 5 below);e. if the addressee has not submitted a complaint as regards defects on the item which are not visible from the outside within 8 (eight) days (Art.452 OR; cf paragraph 5 below).

4.1.5. Liability of the originator

a. The originator of a shipment is liable for all damages that DHL Express and/or third parties incur as a result of posting unauthorised items or objects that do not comply with posting regulations or non-observance of the conditions of admission.b. The acceptance of such an item by DHL Express does not exempt the originator from liability.

4.1.6. Possible collection of the compensation amount

a. If the lost item or part thereof is found after payment of compensation estimated to be the value of the item, the originator or the addressee shall be informed that they may have this delivered within a period of (3) three months upon repayment of the compensation amount. b. If the originator and addressee decline acceptance of this item, it shall become the property of DHL Express.

5. Obligation to check by addressee/complaint period

The addressee is obliged to check the item for damage or completeness immediately upon receipt. Defects visible from the outside must be reproved upon receipt. All complaints regarding defects not visible from the outside must be sent in writing to DHL Express within 8 (eight) days after accep-tance of the item, since otherwise DHL will not be liable (cf. paragraph 4.1.4 above).

6. Other conditions

6.1. Subcontracting

DHL Express may call in subcontractors to perform the contract and is liable only for their proper selection and instruction, provided these are not subcontracted carriers. Liability in accordance with Art. 449 of the Swiss Code of Obligations shall apply for the transport companies (subcontracted carriers) commissioned by DHL Express, whereby DHL Express remains liable to its customers but has a right of recourse to the subcontracted carrier.

DHL Express © D

HL E

xpre

ss (S

chw

eiz)

AG,

04/

2015

/ T&

C Do

mes

tic E

xpre

ss

6.2. Alteration to the General Terms and Conditions

DHL Express reserves the right to change these General Terms and Conditions at any time.

7. Offsetting and assignation

a. It is only possible to offset claims made by DHL Express if the enforceability of a claim was established or this was recognized in writing by DHL Express.b. The holder of the right may not assign claims that he/she may have against DHL Express without its written authorisation. So far as DHL Express is liable to the originator, the originator shall assign any rights to DHL Express, which he or she has in regard to the addressee of the item and third parties, which are the cause of the damage.c. For enforceable claims against the customer, DHL Express has the right of lien and right of retention on goods and assets that have been transferred to it.

8. Data protection

Unless otherwise indicated, DHL Express may provide the name and address of the originator to third parties. DHL Express may collect, save and process data provided by the originator or the addressee for services to be carried out and/or performed. In addition, DHL Express may pass this data on to state authorities and institutions in accordance with legal regulations upon demand.

9. Ineffectiveness of individual conditions of these General Terms and Conditions

The ineffectiveness of an individual condition of these General Terms and Conditions shall not affect the effectiveness of the other conditions of these General Terms and Conditions.

10. Written form

Modifications and amendments to these General Terms and Conditions are only valid if they are agreed upon in writing. Collateral agreements are invalid.

11. Applicable law/place of jurisdiction

Swiss Law is binding for these General Terms and Conditions and all contracts subject to these. The exclusive place ofjurisdiction for all disputes is Basel.

12. Source text

The DHL Express General Terms and Conditions are available in German, French, Italian and English. In the event of conflict, the German version shall apply.

DHL Express © D

HL E

xpre

ss (S

chw

eiz)

AG,

04/

2015

/ T&

C Do

mes

tic E

xpre

ss