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DHL EXPRESS THAILAND Borderless Digital Trade
Pariphon Tantisaeree, Business IT Senior Director, DHL Express Thailand and Indochina
Bangkok, November 2015
2
OUR TWO STRONG PILLARS
We are one company with two powerful brands under one roof
The postal service for Germany The logistics company for the world
Deutsche Post delivers mail and parcel
in Germany and the world. It is an expert
provider of dialogue marketing and press
distribution services as well as corporate
communications solutions.
DHL commits its expertise in international
express, air & ocean freight, road and rail
transportation, contract logistics to its
customers.
3
DHL EXPRESS WITHIN THE GROUP
Global Business Services
DHL Customer Solutions & Innovation
Corporate Center
Express Global Forwarding -
Freight
Post - eCommerce - Parcel (PeP)
Supply Chain
Williams Lea
4
38,600 Vehicles
DHL EXPRESS TODAY: A GLOBAL OVERVIEW
2.6 Million Customers
83,000 Employees
180 Million Time Definite Shipments Annually
220 Countries &
Territories
served
3 Global Hubs &
19 Regional Hubs
1,450 Facilities 250
Dedicated Aircraft
4 Global QCCs &
27 Country QCCs
2 Global IT
Centers
34,000 Service Points
5
DEDICATED INTERCONTINENTAL AIR NETWORK
Note: exemplary illustration
CVG
LEJ
HKG
Leipzig Hub
Europe
Hong Kong Hub
Asia Pacific
Cincinnati Hub
Americas
250 dedicated aircraft connecting ~500 airports
6
Time Definite International Focus
The international specialists operate at the speed of yellow
WHAT WE DO?
We pick up and deliver documents and parcels as fast as possible around the world on a scheduled
express network. This helps facilitating world trade by enabling our customers to expand their
business to and from any country.
DHL EXPRESS CORE SERVICES
We offer the following in every country in the world:
• International door to door service, fast and
reliable, every time
• Focus on pieces up to 30kg and shipments
up to 300kg
• Focus on business to business shipments
• Full track and trace capability throughout the network
WE ARE THE GLOBAL EXPERTS IN EXPORT AND IMPORT 6
7
WHY SHIPPING EXPRESS?
?
Security • Visibility on items in transit – Low
failure/loss rate
• Short transit time – Lower risk of theft
Efficiency • Quick replacements – Reduced production shutdowns
• Reduced order-to-delivery cycle – Increased
customization of products & services
Outsourcing of Non-Core
Activity • Extended knowledge of markets &
regulations
• Electronic solutions for processing
documentation, reporting, shipment
tracking
Service • Quicker delivery – Better customer
service
• Tailored delivery options and full
visibility for own customer
Global Reach • Door-to-door service – Direct access to
international customers (particularly SMEs)
• Sourcing opportunities from global markets –
Access to new materials and suppliers
Time Savings • Reduced transit time – Supported just-
in-time inventory management models
• Especially in emerging markets with
weaker infrastructure
Cost Savings • Faster movement – Lower inventory
levels
• Economies of scale passed on to
customers
Infrastructure • Access to small and untested markets
• Ability to cope with short-term demand
8
DHL EXPRESS SERVICE
Free Quality Packaging Materials
• Express Flyer and Multi size box • DHL Jumbo box ,DHL pallet • Professional Packaging Service can be arrange for special
protection
Special Collections and Deliveries
• Pre-schedule pick up can be arrange for regular pick up
• Outside business hours ,weekend service can be
arranged as special service condition
DHL Tracking
• Customer Service Tel. 02 345 5000
• Email: [email protected]
• DHL website: www.dhl.co.th
• SMS : waybill number to tel. +447720334455
• e-Shipping Tools : MydDHL, Proview
Proof of Delivery
• Advance imaging system for proof of delivery
9
DHL EXPRESS SERVICE
Insurance
• DHL can arrange insurance for covering actual cash value in case of loss or damage.
DHL Customs Clearance Service
• DHL provide professional staff for Clarence shipment all gateways.
• “Clear in the Air System” help your shipment clear faster.
DHL Ezybill
• The eBilling online “Ezybill” help you an accurate, faster and efficiency account information.
DHL Payment Account Options
• Payment can be made through transfer to DHL account or paid at bank and paid by cash.
Dhl E-SHIPPING Tool W
eb
Ba
se
d
PROVIEW
MyDHL WEBSHIPPING
IMPORT EXPRESS ONLINE
PC
Ba
se
d
EMAILSHIP
MYDHL : Quick and Easy access to the full Online Service for DHL shipping
and tracking service 24/7
11
DHL EXPRESS THAILAND
12 Presentation title | Location | xx Month 20xx
PARTNERSHIPS WITH THAITRADE.COM
• Thaitrade.com members receive 30% discount when using DHL Express services
• DHL Express provide logistics consultant service at various trade fairs organized by DITP
THANK YOU