DELORA BURDICK14024 Belmont Trail, Rosemount, MN 55068  |  burdick.delora@hotmail.com | 651-442-7200www.linkedin.com/in/deloraburdick

SUMMARY Service minded, detail oriented, personable professional with excellent communication and documentation skills. Eager to learn new technologies. Able to adjust to arising changes. Works well independently or in a team environment with other departments to achieve company goals in an organized manner efficiently under time constraints. Known for being reliable and dependable in all duties.

EXPERIENCE SERVICE DESK ANALYSTST. JUDE MEDICAL, MINNETONKA, MNAUG 2015-PRESENT

Experience with Remedy, Active Directory and DameWare. Provided first level troubleshooting support for software and hardware issues for end users

via phone.

TRAINING AND TECHNICAL SERVICES SPECIALISTACCESS GENETICS, EDEN PRAIRE, MNJAN 2014-AUG 2015

Performed Quality Assurance testing on reagents and maintained QMS documentation.

Coordinated with other departments to meet production, validation and product deadlines.

Performed and reviewed FISH (fluorescence in situ hybridization) and Molecular patient assay results on site and at a satellite lab.

Created reports and coordinated sample testing for client labs participating in an inter-lab exchange proficiency testing.

Responded to and worked with customer inquiries through phone calls and emails.

Lead bi-weekly presentations for molecular testing, review, and quality metrics.

Member of the Safety Committee.

Reviewed LSOP’s and assisted in documentation revisions.

Maintained documentation, adhered to company policies and government regulations (ie HIPPA).

CUSTOMER QUALITY TECHNOLOGISTACCESS GENETICS, EDEN PRAIRE, MNFEB 2013-JAN 2014

Performed quality assurance testing on vendor made and in-house produced reagents.

Participant in the Safety Committee to ensure all regulatory safety standards were adhered too and sought for safety improvements within the company.

Cooperated with other departments to achieve decisions on incoming reagent product.

Documented all new reagent lot history within QMS.

Created reports for labs participating in proficiency testing.

Reviewed and reported patient results for FISH and Molecular assays.

Performed FISH testing in an off-site partner lab, accessioned orders, maintained lab supplies, equipment documentation, and created monthly reports.

CLINICAL LAB TECHNOLOGISTACCESS GENETICS, EDEN PRAIRE, MNOCT 2008- FEB 2013

Answered customer phone calls regarding customer results.

Trouble-shooted FISH assay and reporting issues with partner lab clients.

Performed laboratory testing for FISH and molecular assays.

Able to multi-task duties to achieve patient results in a timely manner.

Trained new techs PLATFORM assays.CLINICAL LAB CYTOTECHNOLOGISTMAYO CLINIC, ROCHESTER, MNMAR 2000-JUN 2006

Performed Cytogenetic analysis on biological specimens (blood, bone marrow, amniotic fluid) focusing primarily on bone marrow specimens.

Analyzed any anomalies (fusion, break, deletions, additions, etc.) through chromosome