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Deccan InternationalDecision-support software solutions for Fire & EMS

Leverage existing department data for increased efficiency and responsiveness

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About Deccan

Decision making is changing rapidly. Technology has turned vast pools of once unusable data into troves of insight for planning and operations. Like never before, leadership requires access to these insights. The power to analyze the right data at the right time must be harnessed to replace or add resiliency to institutional knowledge. This is especially important for Fire and Emergency Medical Services.

Deccan International provides Fire & EMS leadership with the most advanced analysis and planning

software available today. Deccan’s success comes from a combination of strength in operations research, leading GIS technology, and over 16 years of experience working exclusively with Fire & EMS.

Deccan International gives its clients the power to leverage existing resources with unprecedented efficiency and deliver exceptional responsiveness to the communities they serve.

Deccan is like having a consultant on staff 24/7

“The biggest difference and most valuable to us is the time it takes to calculate move-ups. With LiveMUM we get recommendations instantly. When more units are dispatched, LiveMUM pops out new recommendations immediately. You can ask anyone here who uses LiveMUM -- they will tell you it’s a tool we can’t do without.”

Users Group Conference...........3

Deccan and FDNY.......................4

Solutions...................................5

CAD Analyst & ADAM............7

LiveMUM.................................9

BARB & DiVa.........................11

Industry Articles........................13

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- William Peterson Fire Chief (Ret.) Plano Fire Department

- Dan Stilwell Communications Division Seattle Fire Department

“Deccan applications are the only software products we have ever bought that have over performed.”Contents

San Diego

The UGC plays an integral role in delivering value to clients. Client-led presentations and networking allow users to push the envelope on solving common industry problems through creative uses of Deccan applications. Moreover, the UGC completes a critical feedback loop

“There are so many good things about the UGC that it’s difficult to pick just one! This year, I would have to say the best thing I took back with me was seeing how others are utilizing the products in their environment and how I can incorporate some of those ideas in my department.”

For more information on the UGC, including the 2012 UGC brochure, visit www.deccanugc.com

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Users Group Conference

with Deccan’s engineering and project management teams. Meeting face-to-face is invaluable to making sure the applications are performing well and meeting every need. The UGC exemplifies Deccan’s culture of family, collaboration, and innovation.

- Dawn DeLoach CADA & ADAM User El Paso Fire Department

By users, for users, Deccan’s UGC lets the Deccan Family of Clients collaborate and share how to maximize the value of Deccan applications

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Deccan and FDNY

Deccan is proud to support the Fire Department of New York, (FDNY), collaborating with both the Fire and EMS divisions to conduct data-driven analyses of proposed and actual deployment changes.

Utilizing BARB software, FDNY Fire has reviewed and revised the run orders associated with each response box on a borough-by-borough basis, ensuring that the closest responding unit available in the system is dispatched to emergency incidents. FDNY EMS relies on the BARB software to select which hospital a patient should be transported to, based on the associated travel time and the ability of that hospital to treat the patient’s particular condition. As one component of the process to determine what, if any, units may be added or removed from service, both FDNY Fire and EMS exploit the HPC ADAM modeling

tool. When faced with possible budget cuts, FDNY can generate the optimal order of units to be considered for removal, and then closely examine the impact these potential unit closures would have on the remaining units’ workloads.

FDNY EMS has further employed HPC ADAM to assist in the consideration of new post locations. The recent placement of a unit at a relocated post allowed paramedics to respond within seconds to a woman having a massive heart attack at a nearby fitness center. Thanks to a response time under two minutes, the woman made a full recovery.

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Deccan’s strategic/planning tools include CAD Analyst & ADAM for optimal station siting, annexation analysis, and budget defense. Its real-time and operational tools include LiveMUM for move-up recommendations, BARB for run-card building, and DiVa for real-time cross checking of AVL recommendations.

Solutions

Deccan International has been assisting Fire & EMS for over 16 years. Its advanced analysis applications are used by more major metropolitan departments than any other solution, and benefit over 300 Fire & EMS departments across the United States and Canada.

Deccan’s Raj Nagaraj, Vice President of Engineering, speaks on the future of LiveMUM in a presentation at Deccan’s 2012 UGC.

- Christopher Nastos LiveMUM User Seattle Fire Department

“Deccan has been excellent to work with; their whole objective has been to make us happy with the product no matter what it takes. With that said, we got a product that was much more efficient and built to the way we operate.”

CAD Analyst gives departments a complete understanding of response performance by allowing users to dissect historical CAD data, display results with rich map graphics, and run advanced reports to share findings with stakeholders.

Live Move-Up Module (LiveMUM) provides dispatchers with instant move-up recommendations to fix existing holes in coverage, remove move-up guesswork, introduce consistency to move-up policy, and plan for large scale emergencies.

Apparatus Deployment Analysis Module (ADAM) is the Fire & EMS industry’s most advanced and robust strategic planning tool. See how changes to current deployment will impact response performance, optimize deployment with current resources, and defend against budget cuts with ADAM’s advanced simulations.

Box-area Automated Run-card Builder (BARB) is a tool that automates the building of static run cards for the CAD. BARB handles the building of station and unit orders based on the type of dispatch system installed at the department. Build error free run-cards on the fly.

Dispatch Validator (DiVa) is a tool for Communication Centers transitioning from traditional run-card based CAD to AVL subsystems. DiVa’s easy map-based lookup and fast processing speeds make it an ideal tool for instant cross-verification of dispatch recommendations.

Strategic/PlanningTools

Real-time Operational Support Tools

CAD Analyst LiveMUM

ADAM

DiVa

BARB

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The two-in-one software solution for complete understanding of current and future deployment performance

Comprehensive Performance Analysis Tool

“What if” Deployment Modeling Tool

• Evaluate response performance based on: - Incident type - Station first-due areas - Shift, time of day, day of month, or month of year - Risk level

• Review current workloads against historical CAD data

• Report findings with intuitive graphics

• Analyze the effect of deployment changes

• Demonstrate projected impact on response times due to: - Budget cuts - Station closures - Staffing reductions - Apparatus relocation - Annexation

• Visualize deployment plans with color-coded maps

• Compare alternate deployment scenarios

• Build in department policy for actionable, realistic planning

The right information at the right time is critical to effective decision-making. CAD Analyst’s powerful deployment analysis engine delivers the timely data departments need for all decision-making, reporting, and planning activities.

Understanding the impact that changes to deployment will have on response performance provides lasting benefits to departments and their communities. ADAM provides advanced planning and decision-support capabilities for achieving unparalleled operational efficiency.

CAD Analyst + ADAM Apparatus DeploymentAnalysis Module

CAD Analyst ADAM

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Complete Deployment Analysis & Planning Solution

Client List

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ADAM simulations calculate and model a single unit’s response performance. However, especially in busy departments, units are not always available. Hypercube (HPC) ADAM factors unit availability into its calculations for a more accurate model. With HPC ADAM, for example, explore precisely how adding a medic unit to a busy area can create more balanced field performance.

ADAM Hypercube Extension

Simulate how changes to current deployment will impact response

performance with ADAM

Use CAD Analyst for dynamic

understanding of current deployment

Use CAD Analyst to validate ADAM predictions after

making data-backed deployment changes

“The Deccan products CAD Analyst & ADAM have significantly aided in defending our budget, reviewing station placement for the future, and viewing our current performance. With your tools we have been able to present strong evidence of our department’s performance both to the public and elected officials. No department should be without the Deccan software applications.” - Floyd Madison

State Fire Administrator New York State Office of Fire Prevention & Control

Austin-Travis Co. EMSTexas, USA

Brevard Co. Fire-RescueFlorida, USA

Cleveland Fire Dept.Ohio, USA

Cincinnati Fire Dept.Ohio, USA

Dallas Fire-Rescue Dept.Texas, USA

Kauai Fire Dept.Hawaii, USA

LAFDCalifornia, USA

Miami-Dade Fire RescueFlorida, USA

Montreal Fire Dept.Quebec, Canada

FDNYNew York, USA

San Diego Fire-Rescue California, USA

Toronto Fire Services Ontario, Canada

CAD Analyst & ADAM Clients

Optimizer takes ADAM a step further by automating the optimization process -- evaluating and iteratively identifying better deployment scenarios. The user provides inputs and constraints, and the ADAM Optimization Module finds the best possible deployment of existing or hypothetical emergency resources. By automating the process, the ADAM Optimization Module considers deployment scenarios which may have been overlooked in the manual deployment analysis process.

ADAM Optimizer Extension

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• Instant awareness of coverage holes

• Practical move-up recommendations

• Intuitive color-coded real-time coverage maps

• Dynamic training and evaluation functions

• Advanced interoperability tool

• Built-in business rules

Connecting with the CAD in real time, LiveMUM identifies holes in coverage or changes in a unit’s status and then instantaneously recommends the optimal move-ups for apparatus. With LiveMUM, dispatchers do not

Integrates seamlessly with CAD to provide instant move-uprecommendations straight to the dispatcher’s desktop

LiveMUM recommends an engine move-up from station A to station B for a 17% improvement in coverage

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BB

Coverage at time of recommendation

Coverage after selected move-up

The user can change Estimated Time Back in service to verify recommendation

The user can input alternate units and stations to test alternate move-up ideas

By ticking ‘Evaluate’ and clicking the ‘Evaluate’ button, LiveMUM displays the alternate move-up scenario

have to depend upon static move-up charts, pre-planned move-up schedules, or field personnel, significantly reducing time and the risk of human error. Supercharge your organization’s operational efficiency with LiveMUM.

LiveMUM Live Move-Up Module

LiveMUM was built from the ground up specifically for Fire & EMS organizations. Deccan’s expertise in Fire & EMS, combined with industry leading operations research and an unparalleled commitment to customer service, has made LiveMUM the most trusted and advanced move-up tool available.

Identifies gaps in coverage caused by both large-scale incidents and multiple, simultaneous single-unit response incidents as and when they occur

Proposes move-up solutions with a global coverage perspective, preventing the creation of new coverage holes when resolving existing ones

Proactively delivers move-up recommendations on large-scale incidents so that the nearest stations are immediately and automatically backfilled – without the use of a Pre Plan chart or diagram

Notifies dispatchers when units can be moved back to their original locations as soon as coverage in the impacted area improves

Powerful analysis engine determines the likelihood of a call occurring based on historical CAD data

Utilizes AVL data to ensure that units are providing coverage to the system based on their actual locations, preventing unnecessary move-ups

Dispatchers receive move-up recommendations as desktop pop-up windows

Composes optimal move-up solutions that take advantage of the multiple capabilities a single unit can offer, resolving, for instance, both Engine and Ladder coverage gaps with a Quint relocation

Augments dispatcher move-up decision-making with advanced analytics

Department-specific business rules can be applied to standardize move-up practices across the dispatch floor

Successfully used by a large number of metropolitan Fire & EMS departments

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LiveMUM ClientsThe Industry Leader in Move-up Technology

Boston EMSMassachusetts, USA

Dallas Fire-Rescue Dept.Texas, USA

Fairfax County Fire-Rescue Services Virginia, USA

Long Beach Fire Dept.California, USA

Los Angeles Co. Fire Dept. California, USA

Louisville Fire Dept. Kentucky, USA

Memphis Fire Dept.Tennessee, USA

FDNY EMS New York, USA

Orange County Fire Auth.California, USA

San Francisco Fire and EMS Dept. California, USA

Seattle Fire Dept.Washington, USA

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BARB Box Automated Run-card Builder

BARB automates the building of static run-cards (pick lists). BARB builds run-cards in minutes, saving your department hundreds (if not thousands) of labor hours, all while eliminating the risk of human error.

Quick and Error Free Run-cardsBARB provides a seamless and fail-safe process for incorporating data-driven run-cards into any CAD system. BARB operates independently of CAD and allows run-cards to be exported directly into the CAD system.

Export Run-cards to CAD

In the event of a CAD system failure, BARB functions as an excellent backup by providing complete run order information for instant and accurate incident dispatch. In this way BARB can stand in as a “proxy” to CAD.

Use BARB as a CAD BackupBARB is a comprehensive quality assurance tool, allowing users to verify road network maps used in Fire & EMS incident dispatch. BARB provides a “sanity check” on routing attributes such as street accessibility.

Perform Street Network QA

BARB can build run-cards in minutes to reflect real/potential changes to an area’s field deployment or road network. Modify field deployment for scenarios such as station or unit closure, and make road network modifications to account for road closures, special events, and much more.

Automated Run-card Building and Robust Disaster Planning in One Application

Prepare for disasters by building run-cards over 1000 stations or units deep! Include mutual-aid agreements and specialty vehicles for a complete regional disaster plan.

BARB fosters interoperability by allowing for the inclusion of tow trucks, bulldozers, etc. With BARB, your department will be ready for any disaster imaginable.

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Deccan’s Dispatch Validator (DiVa) is a critical tool for Communication Centers transitioning from traditional run-card based CAD to AVL subsystems. Built on robust run-card based models, DiVa is capable of evaluating both static run orders (from run-card based CAD) and AVL-identified closest resources

DiVa and BARB - Extending the Power of BARB

Loudoun County BARB ExperienceOver the last 10 years there has been an increasing demand for advanced deployment tools to prepare Fire Departments for potential disasters. Loudoun County, Virginia, took a major step forward in this regard by acquiring BARB. The agency has used BARB to add over 200 mutual-aid stations to its run order, despite not having map data for any of these stations. In the event of a major disaster,

Loudoun County is equipped with run cards that include more than 200 mutual-aid

stations spanning over 50 miles.

to provide dispatchers with a necessary decision-support and verification tool for day-to-day operations.

DiVa eliminates the need for dispatchers to reference run-card books to cross-check AVL recommendations. The application sits right on the dispatchers desktop and features blazing fast processing for quick, easy queries.

This map of Loudoun County includes run cards for more than 200 mutual-aid stations

Best Practices in Emergency Services October 2010

An Alternative to Brownouts? San Jose tests a different approach to a growing—albeit controversial—practice.

By Jenifer Goodwin

Get an inside look at San Jose’s deployment of LiveMUM

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Changes for the fire service

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what ifs

Private ambulance experience

JEMS

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Daily News April 2011

Kerry Cavanaugh: LAFD plan aiming to do more with less By Kerry Cavanaugh, Staff Writer Posted: 04/20/2011 08:01:24 PM PDT Updated: 04/20/2011 08:05:06 PM PDT

Kerry Cavanaugh is an editorial writer and columnist for the Los Angeles Daily News. She can be reached atkerry.cavanaugh@dailynews.com.

Article Link: http://www.dailynews.com/columnists/ci_17895309?source=email

LAFD turned to Deccan for decision-support when forced to make controversial deployment changes

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Fire Fighting Magazine April 2011

Probability-driven, pre-emptive move-ups: cost efficiencies and improved performance Fire Chief Len Garis, Dr Joseph Clare, and Dr Raj Nagaraj

The Scope of the Coverage Problem

An in-depth look at the positive impact of LiveMUM at Surrey Fire Department - British Columbia’s largest city.

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The Underlying Logic of LiveMUM

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What the Dispatchers Experience

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Improved Responses and Cost Efficiencies

Conclusions and Future Applications

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Authors Biographical Information

Chief Len Garis

Dr Joseph Clare

Dr. Raj Nagaraj

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American-StatesmanOctober 2009

New tool keeping EMS rigs on the move System tells supervisors where ambulances may be needed to fill in gaps.

By Tony Plohetski AMERICAN-STATESMAN STAFF Monday, October 05, 2009

LiveMUM at Austin-Travis County’s EMS Department

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Article Link: http://www.statesman.com/news/content/news/stories/local/2009/10/05/1005ambulances.html

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For more information please contact:

Tracy Gonzales 858.764.8363 tracyg@deccanintl.com

5935 Cornerstone Court West Suite 230 San Diego, California

Deccan International

www.deccanintl.com

858.764.8400

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