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7/22/2019 Data Performance Optimization Service V100R002 Delivery Guide V0.8 (20120320)
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Product name Confidentiality level
RF For internal use only
Product versionTotal 41 pages
V1R2
Data Performance Optimization Service V100R002 DeliveryGuide
(For internal use only)
Prepared by Hong Weifeng Date 2012-02-15
Reviewed by Date
Reviewed by Date
Approved by Date
Huawei Technologies Co., Ltd.
All Rights Reserved
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Revision Records
Date Version Description Author
2012-02-15 0.8 Draft Hong Weifeng
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Contents
1 Overview of UMTS KPI Improvement Service ...................................................................... 81.1 Objective .................................................................................................................. ........................................ 81.2 Application Scope .................................................................................................... ........................................ 81.3 Intended Audience ......................................................... ................................................................. .................. 8
2 Workflow and Task ...................................................................................................................... 92.1 Workflow ............................................................ ................................................................. ............................. 92.2 Task ......................................................... ................................................................. ...................................... 11
3 Delivery Guide ............................................................................................................................ 133.1 Prerequisites ................................................................................................................................................... 133.2 Procedure ....................................................................................................................................................... 13
3.2.1 Service Preparation ......................................................................................... ...................................... 133.2.2 RAN Data Reporting ................................................................. ............................................................ 133.2.3 PS Core Reporting .................................................................... ............................................................ 143.2.4 GSM or UMTS? .............................................................. ................................................................. ..... 153.2.5 Performance Audit for GSM ......................................................................................................... ........ 153.2.6 Field Test Report for GSM ......................................................... ........................................................... 163.2.7 PDCH Audit ......................................................... ................................................................. ................ 183.2.8 PS Capacity Audit for GSM ................................................................. ................................................. 183.2.9 Performance Audit for UMTS .............................................................. ................................................. 193.2.10 Field Test Report for UMTS ................................................... ............................................................ 203.2.11 R99\HSPA Audit ..................................................................... ............................................................ 223.2.12 PS Capacity Audit for UMTS .................................................................................. ........................... 223.2.13 PS Core KPI Audit ........................................................ ................................................................. ..... 233.2.14 Resource Utilization Audit ................................................................. ................................................. 243.2.15 System Parameter Proposal ................................................................ ................................................. 243.2.16 UMTS Multi-Carrier Optimization Proposal ...................................................................................... 253.2.17 Feature Introduction ....................................................................................................................... ..... 263.2.18 GUL network cooperation strategy optimization ................................................................................ 273.2.19 Resource Utilization Optimization Proposal ............................................................ ........................... 283.2.20 Approved? .......................................................... ................................................................. ................ 293.2.21 Radio Optimization ............................................................................................................. ................ 293.2.22 PS Core Optimization ......................................................................................................................... 30
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3.2.23 Trouble Shooting ........................................................... ................................................................. ..... 313.2.24 Meet KPIs Requirment? ........................................................... ........................................................... 313.2.25 Acceptance ......................................................... ................................................................. ................ 32
4 Deliverables ................................................................................................................................. 33
5 Checklist & Remark.................................................................................................................... 346 Responsibility Matrix ................................................................................................................. 357 Time Lines .................................................................................................................................... 378 Resource Plan ............................................................................................................................... 399 SLA ................................................................................................................................................. 41
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Figures
Figure 2-1Workflow of Data Performance Optimization Service ................................................................ ...... 10Figure 2-2Workflow of Field Test Report ................................... ............................................................... ........ 10Figure 2-3Workflow of Feature Introduction .......................................................................... ........................... 10Figure 2-4Workflow of Trouble Shooting .......................................................................................... ................ 11
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Tables
Table 2-1Tasks of Data Performance Optimization ................................................................. ........................... 11Table 4-1Deliverable of Data Performance Optimization Service...................................................................... 33Table 5-1Data Performance Optimization Service Checklist ................. ............................................................ 34Table 6-1Responsibility Matrix .......................................................................................................................... 35
Table 7-1Time line ............................................................. ................................................................. ................ 37Table 8-1Resource plan of UMTS KPI Improvement Service ........................................................................... 39Table 8-2Tools plan for Huawei Data Performance Optimization Service ......................................................... 40Table 9-1SLA Classification ......................................................... ................................................................. ..... 41
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Data Performance Optimization Service Delivery Guide
Key words:
Data Performance Optimization, E2E Network Optimization
Abstract:
This document mainly describes technical activities of radio network performance
troubleshooting service delivery with an overview of workflow, main prerequisites,deliverables and tools involved in each task as well as links to the available documentation(template, guidelines, tools overview etc.), which help to make a detailed understanding of
methodology, concepts or activities involved. Responsibility matrix, project timeline andresource plan are recommended for an actual project of service delivery.
Acronyms and abbreviations:
Acronyms and abbreviations Full Spelling
CQT Call Quality Test
CR Change Request
DT Drive Test
KPI Key Performance Indication
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1 Overview of UMTS KPI ImprovementService
1.1 ObjectiveThis guide defines the prerequisites, workflow, deliverables, checklist for deliverables,organization structure, responsibility matrix, time line and resource plan of Huawei Data
Performance Optimization service. It aims to guide the related service delivery departmentsand personnel to get familiar with the service delivery content and to deliver the service by
following the standard flow, thus delivering the service with a high efficiency and a goodquality.
1.2 Application ScopeThis guide applies to the post-sales delivery of Data Performance Optimization service.
1.3 Intended Audience
This guide is used by the on-site delivery engineers, project leader/managers, servicemanagers, service sales and marketing personnel of Huawei for service delivery, selling or
marketing.
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2 Workflow and Task2.1 Workflow
This section will describe an example of the workflow for radio network Performanceoptimization.
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Figure 2-1Workflow of Data Performance Optimization Service
START
GSM or UMTS?
004
END
Service Preparation
001
RAN Data Reporting
002
PS Core Reporting
003
Performance Audit
005
Field Test Report
006
PS Capacity Audit
008
Every Week
DataPerformanceMonitoring
PDCH Audit
007
GSM
DataPerformanceAssessment
UMTSData
PerformanceAssessment
A
A
Performance Audit
009
Field Test Report
010
PS Capacity Audit
012
R99\HSPA Audit
011
UMTSGSM
System Parameter
Proposal
015
UMTS Multi-Carrier
Optimization Proposal
016
Feature Introduction
017
GUL network
Cooperation Strategy
Optimization
018
Resource Utilization
Optimization Proposal
019
DataOptimizationSolution
Design
PS Core Optimization
022
Radio Optimization
021
Trouble Shooting
023
Ticket Received
SolutionImplementationA
nd
Verification
Yes Yes
No
Yes
No
Acceptance
025
PS Core KPI Audit
013
Resource UtilizationAudit
014
PSCoreData
Per
formance
As
sessment
Approved?
020
Meet KPI
Requirment?
024
Legend
Huawei
Operator
Huawei &
Operator
NOC
Figure 2-2Workflow of Field Test Report
Figure 2-3Workflow of Feature Introduction
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Figure 2-4Workflow of Trouble Shooting
2.2 Task
Table 2-1Tasks of Data Performance Optimization
No. Task Task Description Tools
MVCapability
Remote
Outsourcing
EngineerLevel
1 Service
Preparation
Kick off meeting /Tools
platform setup/ Outsourcing
N/A N L3
2 RAN Data
Reporting
Monitoring the RAN
performance (by Performancestatistic)
Y N L2
3 PS Core
Reporting
Monitoring the PS Core
performance (by Performancestatistic)
Y N L2
5 Performance
Audit
Perform a detail performance
audit (not limited to KPI in
contract)
Y N L2
6.1 Drive Test for
GSM
Drive test for E2E data
performance if operator
required.
N Y L1
6.2 CQT for GSM Call Quality Test for E2E data
performance if operatorrequired.
N Y L1
7 PDCH Audit Perform the PS channel resource
utilization for air interface.N N L2
8 PS Capacity Audit Perform resource utilization for
Board/ Transmission/ Interface.
N N L2
9 Performance
Audit
Perform a detail performance
audit (not limited to KPI in
contract)
Y N L2
10.1 Drive Test for
UMTS
Drive test for E2E data
performance if operatorrequired.
N Y L1
10.2 CQT for UMTS Call Quality Test for E2E data
performance if operator
required.
N Y L1
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11 R99\HSPA Audit Perform the PS channel resource
utilization for air interface.N N L2
12 PS Capacity Audit Perform resource utilization for
Board/ Transmission/ Interface.N N L2
13 PS Core KPI
Audit
Perform a PS core KPI audit
base on performance statistic
data. Such as Accessibility/Integrity/ Mobility.
N L2
14 Resource
Utilization Audit
Perform a Resource utilization
for GGSN/ SGSN and Interfaceetc.
N L2
15 System Parameter
Proposal
Design the solution for system
parameter tuning and propose to
operator
N N L3
16 UMTS
Multi-Carrier
OptimizationProposal
Propose an improved or proper
multi-carrier network planning
for current network.
N N L3
17 FeatureIntroductionProposal
Introduce a new feature for PSnetwork performanceimprovement. Such as HSPA+/
Edge etc.
N N L3
18 GUL Network
Cooperation
StrategyOptimization
Proposal
Consider of GUL co-existing
network and propose the
optimization proposal.
N N L3
19 Resource
Utilization
OptimizationProposal
Design the solution for system
resource utilization
enhancement and propose tooperator.
N N L3
21 Radio
Optimization
Execute the radio optimization
solution and verify it.N N L2
22 PS Core
Optimization
Execute the PS core
optimization solution and verifyit.
N N L2
23 Trouble shooting Handle the problems met from
optimization or subscriber
complaint.
N N L3
25 Acceptance Get the acceptance paper signed. N N L3
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3 Delivery Guide3.1 Prerequisites
Operator should purchase the Data Performance Optimization Service.
Huawei will not be responsible for any tuning activities if its not included in the scope of thisservice.
No optimization service for indoor coverage system is included in this service.
Deliverables of this proposal should be under confidentiality. Without Huaweis writtenapproval, no audit and optimization results or any other related reports shall be release to third
party.
3.2 Procedure
3.2.1 Service Preparation
1) Brief description
At the beginning of the service, PM should organize the kick-off meeting with the operator.
The meeting agenda should include the structure of the project team, team member from
Huawei and the operator, the interface between each other. Some documents need to preparefor this meeting by AMS TL:
a) Hold a kick off meeting which includes self introduction and service team
introduction.
b) Tools Platform should be ready in this period.
c) Outsourcing should be ready in this period
2) Reference
3.2.2 RAN Data Reporting
1) Brief description
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This task is to confirm the KPI list and definition of monitoring KPI with operator. After thatwe could customize the monitoring KPI on M2000, post process the statistic data by PRS or
others tools. Report the monitoring KPIs to operator daily or weekly.
2) Input
Performance data, KPI list in contract or agreement
3) Procedure
a) Base on contract; confirm KPI list and formula with operator
b) Confirm the template of monitoring report with Operator
c) Install and commission hardware, software and database
d) Version mapping
e) Customize KPI formula and template in tools
f) Output RAN KPI monitoring report
4) Tools recommended
PRS V1R7
NIC
OMStar V5R6 Standalone
5) Output
KPI Monitoring Report
6) Reference
PRS V1R7 Manual
OMStar V5R6 Manual
PRS
3.2.3 PS Core Reporting
1) Brief description
This task is to report the PS core KPIs to operator daily, weekly or monthly. Such as AttachSuccessful Rate/PDP Activity Successful Rate/ RAU Successful Rate etc.
2) Input
SGSN configuration file
SGSN Performance Data
KPI list in contract or agreement
3) Procedure
a) Base on contract; review the monitoring KPIs and formulas.
b) Export the monitoring report template by MPA.
c) Confirm the template of monitoring report with Operator
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d) Install and commission hardware, software and database
e) Customized KPI formula and template in tools
f) Output KPI monitoring report
4) Tools recommended
MPA
5) Output
KPI monitoring report
6) Reference
3.2.4 GSM or UMTS?
1) Brief description
This task is to choose suitable assessment service to adapt the network.
2) Input
Network architecture
3) Procedure
a) Choose GSM or UMTS assessment task to adapt the current network
b) If current network contains both of GSM and UMTS, we should audit them both.
4) Tools recommended
None
5) Output
None
6) Reference
None
3.2.5 Performance Audit for GSM
1) Brief description
GSM PS data performance audit is performed in this task. KPIs before optimization aresurveyed in this task. For example, Accessibility (TBF establish successful rate),
Retain-ability (TBF drop rate) and Integrity (LLC uplink and down-link throughput) etc.
2) Input
Configuration data
Performance data
KPIs listed in contract
3) Procedure
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a) Get the configuration data of current network.
b) Collect the Performance data of current network by NIC Tools.
c) Import data to OMStar and export KPI audit report which could cover all KPIs
listed in contract.d) Analyze performance data, current KPIs compare with KPI baseline and output the
top 10 worse cell and ensure the optimization object. Add these results(recommendations & Actions) into KPI audit report.
4) Tools recommended
NIC
OMStar V5R6 Server
OMStar V5R6 Standalone
5) Output
GSM PS Performance Audit Report
6) Reference
3.2.6 Field Test Report for GSM
This task is composed by two parts which are Drive Test /Call Quality Test/ (fixed-point test)
3.2.6.1 Drive Test1) Brief description
This task is for monitoring network PS data performance from DT side. The period of test
should follow the contract and confirm with operator. The result of this task can be also used
by trouble shooting.
DT (the Drive Test) compared with the CQT (Call Quality Test), it existing bigger C/I
fluctuations and existing cell reselection. Compare with the CQT, you can also examine theradio coverage, interference, performance of coding/encoding etc. For example, cellreselection, RAU rate, Throughput for WAP/FTP, Ping delay and Coverage rate.
2) Input
Engineering Table
Digital Map
Test Route
Test Case Defined by operator &Huawei
3) Procedure
a) Define the test route and confirm it with operator.
b) Confirm with operator about DT KPIs & Test case.
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c) Preparing Test tools and related resources, for example: SIM card \Test cars\Outsourcing etc.
d) Collect drive test data and post process them.
e) Output Drive Test report which should contain DT KPI analysis and Top problemanalysis.
f) Perform trace or retest in case of it needs further investigation.
4) Tools recommended
Probe V2.3 and Assistant V3.1
MML
5) Output
Drive Test Report
6) Reference
3.2.6.2 Call Quality Test
1) Brief description
This task is for monitoring network PS data performance from fix-point test. The period& test
points should follow the contract and confirm with operator. The result of this task can be also
used by trouble shooting.
CQT (Call Quality Test) for PS data performance is used for verify transmission from Um to
Gi interface, and to verify resources management algorithm. For example, Attach, Ping, WAP,FTP and Web related KPI is collected in this task.
2) Input
Engineering Parameter Table
Test Point list
Test Case defined by operator &Huawei
3) Procedure
a) Define the test points list and confirm it with operator.
b) Confirm with operator about CQT KPIs & Test case.
c) Preparing test tools and related resources, for example: SIM card \Test cars\Outsourcing etc.
d) Collect call quality test data and post process them.
e) Output CQT Test report which should contain CQT KPI analysis and Top problemanalysis.
f) Perform trace or retest in case of it needs further investigation.
4) Tools recommended
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Probe & Assistant
5) Output
Call Quality Test Report
6) Reference
GPRS&EGPRS
GRFSTG00331-GSM -V2R1-C.doc
3.2.7 PDCH Audit
1) Brief description
This task is to audit the air interface capacity of GSM. For example, PDCH utilization/
SDCCH Congestion Ratio/ TCH Congestion Ratio/ Uplink GPRS TBF Congestion Ratio/Downlink GPRS TBF Congestion Ratio/ Uplink EGPRS TBF Congestion Ratio etc.
2) Input
GSM Network configuration data
Current hardware specification
BSS Performance statistic data
3) Procedure
a) Collect & confirm configuration data \ Current hardware specification, Collectperformance statistic data for 1 week (at least).
b) Import the configuration data and performance statistic data to OMStar, audit RFresource utilization.
c) Compare the RF resource utilization with baseline. If current KPI exceed thebaseline (or KPI committed), it should be optimized.
d) Consider to the balance of CS/PS RF traffic, redistribute the RF resource.
e) If network need expansion, we could refer to next task.
4) Tools recommended
OMStar V500R006C03SPC400
5) Output
GSM Resource Utilization Audit Report
6) Reference
< PS E2E>
3.2.8 PS Capacity Audit for GSM
1) Brief description
This task is to audit the Board/ Transmission capacity, evaluate that whether the capacity
adapt to traffic.
2) Input
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Network configuration information of BSS
Specification of hardware
Performance data of BSS
License of BSS
3) Procedure
a) Collect & confirm configuration data/ Current hardware specification/ License ofBSS, Collect performance statistic data for 1 week (at least).
b) Import the configuration data and performance statistic data to OMStar, create BSStraffic model for current network. The traffic model can be used to guide the currentnetwork resource capacity assessment, predict the future development and guide the
expansion.
c) Perform the BSC resource audit which should include XPU board/ Dpud board/
DSP module inside board/ Abis interface.d) Perform the resource capacity forecast for BSS which should include the prediction
of BSC user numbers/ user number of current network.
e) Output the resource utilization audit report base on the audit result.
4) Tools recommended
NIC
OMStar V500R006C03SPC400
5) Output
GSM Resource Utilization Audit Report
6) Reference
< PS E2E>
3.2.9 Performance Audit for UMTS
1) Brief description
UMTS PS data performance audit is performed in this task. KPIs before optimization are
surveyed in this task. Such as Accessibility (RRC Access Successful Rate), Retain-ability (PS
Call Drop Rate), Mobility (SHO Successful Rate) and Integrity (Cell HSDPA Throughput)
were audited in this part.
2) Input
RNC and NodeB configuration files
RNC and NodeB traffic statistic files
PCHR files
Guides for tools
3) Procedure
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a) Get the configuration data of current network.
b) Collect the Performance data of current network by NIC Tools.
c) Import data to OMStar and export KPI audit report which could cover all KPIs
listed in contract.d) Analyze performance data, compare current KPIs with KPI baseline and output the
top 10 worst cells (or sector). Output the UMTS audit report by OMStar. Add theseresults (recommendations & Actions) into KPI audit report.
e) Collect configuration files, traffic statistic files, PCHR files by NIC and M2000.
f) Output report of excel and word by mini-OMStar function.
g) Obtain other related KPI data which cant be taken from report by OMStar otherrelated information (such as RRC access failure reason and call abnormal release
reason) by .
h) Analyze the report and relative information and evaluate PS KPI performance.
4) Tools recommended
NIC
OMStar V5R6 Server
OMStar V5R6 Standalone
5) Output
UMTS PS Performance Audit Report
6) Reference
< UMTS RAN12.0>
3.2.10 Field Test Report for UMTS
This task is composed by two parts which are Drive Test /Call Quality Test/ (fixed-point test)
3.2.10.1 Drive Test1) Brief description
This task is for monitoring network PS data performance from DT side. The period of test
should follow the contract and confirm with operator. The result of this task can be also usedby trouble shooting.
DT (the Drive Test) compared with the CQT (Call Quality Test), it existing bigger C/Ifluctuations and existing cell reselection. Compare with the CQT, you can also examine the
radio coverage, interference, performance of coding/encoding etc. For example, cell
reselection, RAU rate, Throughput for WAP/FTP, Ping delay and Coverage rate.
2) Input
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Engineering Table
Digital Map
Test Route
Test Method or Test Case Defined by operator &Huawei
3) Procedure
a) Refer to3.2.6.1 Drive Test
4) Tools recommended
Probe V2.3 and Assistant V3.1
MML
5) Output
Drive Test Report6) Reference
GPRS&EGPRS
GRFSTG00331-GSM -V2R1-C.doc
3.2.10.2 Call Quality Test
1) Brief description
This task is for monitoring network PS data performance from fix-point test. The period& test
points should follow the contract and confirm with operator. The result of this task can be also
used by trouble shooting.
CQT (Call Quality Test) for PS data performance is used for verify transmission from Um toGi interface, and to verify resources management algorithm. For example, Attach, Ping, WAP,FTP and Web related KPI is collected in this task.
2) Input
Engineering Parameter Table
Test Point list
Test Case defined by operator &Huawei
3) Procedure
a) Please refer to3.2.6.2 Call Quality Test
4) Tools recommended
Probe & Assistant
5) Output
Call Quality Test Report
6) Reference
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3.2.11 R99\HSPA Audit
1) Brief description
To be update
2) Input
To be update
3) Procedure
To be update
4) Tools recommended
To be update
5) Output
To be update
6) Reference
None
3.2.12 PS Capacity Audit for UMTS
1) Brief description
This task could audit DL throughput rate per R99, HSUPA user, per cell or user number per
cell.
2) Input
UL PS capacity audit report and results
RNC and NodeB configuration files
RNC and NodeB traffic statistic files
3) Procedure
a) Collect RAN configuration and traffic statistic data.
b) Divide the UL PS capacity limitation into different scenarios according to audit
results and relative information; the scenarios include external interference,frequency spectrum limitation, Um resource limitation and equipment resourcelimitation.
c) Make corresponding optimization solution According to UL PS capacity limitationscenario, the solution include feature solution, parameters solution and external
interference cancellation solution.
4) Tools recommended
OMStar V5R6C03, NIC V1R5, iManager M2000
5) Output
UMTS Resource Utilization Audit Report
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6) Reference
3.2.13 PS Core KPI Audit
1) Brief description
This task descript that how to perform a PS core audit. This audit should cover KPIs
mentioned in contract. For example, Attach Successful Rate, PDP Activity Successful Rate,
RAU Successful Rate, Paging Successful Rate etc.
2) Input
Configuration data for SGSN
Performance statistic data for SGSN
CHR For SGSN
3) Procedure
a) Prepare test tools &analysis tools.
b) Get the NOC operation rights approved by operator. Confirm with operator aboutaccess method.
c) Collect performance data & CHR of SGSN in a certain period.
d) Start MPA tools and export the PS core KPI audit report.
e) Start CHR Import tools &SDAP tools, analyze CHR data and export Top 5 faultsreasons.
f) Identify RF reason and PS core reason, and Gives the solution for PS core(SGSN/GGSN/Interface) reasons.
4) Tools recommended
WebUI/ NIC
FTP tools
LMT
OMStar
MPA
CHR Import
SDAP
5) Output
PS core KPI audit report
6) Reference
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UMTS PS Performance Audit Report
Drive Test Report (GSM/UMTS)
CQT Report (GSM/UMTS)
3) Procedure
a) Combine the optimization results listed in the reports, and output optimizationproposal considering the conflict between each action.
b) List the changing request in the proposal.
c) Recollect data and analyze them in case of solution redesign or adapting operatorsrequirement.
d) Complete the optimization proposal report bass on latest analysis and submit thereport to customer for approval.
4) Tools recommended
None
5) Output
Optimization proposal with CR
6) Reference
3.2.16 UMTS Multi-Carrier Optimization Proposal
1) Brief description
This task is to give a proper multi-carrier planning to improve current UMTS network. After
the UMTS network assessment, the planning problem might be found or the network needs
expansion, this task gives the solution for these kinds of problems.
2) Input
Current UMTS network architecture
Terminal capacity specification
BSS hardware specification
Feature list of BSS
3) Procedure
a) Communicate with operator and identify operators requirement.
b) Survey the preset conditions; check whether the current network could deploymulti-carrier planning.
c) Identify scenario which adapts current network.
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d) Output the multi-carrier planning proposal.
e) Submit the Proposal to operator and communicate with them.
4) Tools recommended
TG Pending
5) Output
UMTS Multi-carrier Planning Proposal
6) Reference
3.2.17 Feature Introduction
New feathers could obviously improve network performance. Lots of new feature
introduction are recommended in optimization proposal. The following section will describenew features could be used in our network.
3.2.17.1 HSPA+
1) Brief description
This task is to implement CN network system parameter optimization. We can get these
operation from the section 3.2.12 Performance Troubleshooting.
This task is optional.
2) Input
Optimization Proposal & CR
3) Procedure
Implement the Optimization Proposal & CR.
4) Tools recommended
None
5) Output
Optimization proposal with CR
6) Reference
None
3.2.17.2 Edge
1) Brief description
This task is to implement CN network system parameter optimization. We can get theseoperation from the section 3.2.12 Performance Troubleshooting.
This task is optional.
2) Input
Optimization Proposal & CR
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3) Procedure
Implement the Optimization Proposal & CR.
4) Tools recommended
None
5) Output
Optimization proposal with CR
6) Reference
None
3.2.17.3 for GSM1) Brief description
This task is to implement CN network system parameter optimization. We can get theseoperation from the section 3.2.12 Performance Troubleshooting.
This task is optional.
2) Input
Optimization Proposal & CR
3) Procedure
Implement the Optimization Proposal & CR.
4) Tools recommended
None
5) Output
KPI Improvement Report
6) Reference
None
3.2.18 GUL network cooperation strategy optimization
1) Brief description
This task is to evaluate & optimize a GUL coexisting network. It includes GUL networkstrategy, network assessment and interoperability optimization.
2) Input
Performance statistic Data of GUL Network
Configuration data of GUL network
MML
PCHR
3) Procedure
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a) Perform an interoperation audit for each GUL network.
b) Perform a traffic and loading audit for each GUL network
c) Choose suitable audit way base on operators requirement.
Coverage based strategy audit
Loading based strategy audit
Performs them both and choose a suitable one.
d) Perform the terminal capacity audit.
e) Execute a RF coverage optimization for each GUL network base on audit result.
f) Execute a GUL cooperation optimization solution, this solution is chosen base onthe audit result.
4) Tools recommended
OMStar V500R006C02SPC400
5) Output
Optimization proposal with CR
6) Reference
3.2.19 Resource Utilization Optimization Proposal
1) Brief description
This task is to design resource utilization solution base on assessment results. This solutionwill refer to the assessment result executed before. For example, GSM PS Performance AuditReport/ GSM Resource Utilization Audit Report/ UMTS Resource Utilization Audit Report
etc. should be referred.
2) Input
Drive Test Report (GSM/UMTS)
CQT Report (GSM/UMTS)
GSM Resource Utilization Audit Report
UMTS Resource Utilization Audit Report
3) Procedure
a) Combine the optimization results listed in the reports, and output optimizationproposal considering the conflict between each action.
b) List the changing request in the proposal.
c) Recollect data and analyze them in case of solution redesign or adapting operatorsrequirement.
d) Complete the optimization proposal base on latest analysis and submit the proposalto customer for approval.
4) Tools recommended
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None
5) Output
Optimization proposal with CR
6) Reference
TGs of G/U Assessment part
Template
3.2.20 Approved?
1) Brief description
Customer approves the adjustment suggestion proposed by Huawei. If not, make further
analysis in Performance Assessment section.
2) InputOptimization Proposals & CR
3) 3) Procedure
a) Submit the Optimization Proposals & CR to operator and communicate with them.
b) Get the Proposals &CR approved by operator.
c) If Huawei scheme is not approved, go to 3.2.15 System Parameter Proposal toredesign the solution.
4) Tools recommended
None
5) Output
CR paper with operators signature
6) Reference
None
3.2.21 Radio Optimization
1) Brief description
This task is to execute all RF & RAN changing requests approved by operator, and to verifywhether the KPI is improved after optimization. All the optimization solution approved byoperator will be executed in this task, such as system parameter optimization/ UMTSmulti-carrier optimization/ new feature introduction/ resource utilization optimization
etc.
2) Input
KPIs listed in Service Contract
Optimization proposals
Approved Changing request
3) Procedure
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a) Execute RF optimization. This part could be finished by subcontractors.
b) Monitor the KPIs by DT/CQT & Performance statistic, to ensure if these RFoptimization actions do benefit to network or not. If the KPIs getting worse, a datare-collection, re-analysis and optimization should be taken. DT/CQT part could be
finished by subcontractors.
c) Execute RAN optimization.
d) Monitor the KPIs after solution was executed.
e) Compare the KPIs optimized and target (listed in contract), whether optimized KPIsreach the target.
f) If not, make further analysis.
4) Tools recommended
PRS V1R7
OMStar V5R6 Standalone
5) Output
KPI Verification Report
6) Reference
< URFSDT00022-UMTS Radio Network Performance optimization ReportNo.####.-V2R1doc >
3.2.22 PS Core Optimization
1) Brief descriptionThis task is to execute all PS core changing requests approved by operator, and to verifywhether the KPIs are improved after optimization. All the optimization solution approved by
operator will be executed in this task, such as system parameter optimization/ UMTS
multi-carrier optimization/ new feature introduction/ resource utilization optimizationetc.
2) Input
KPIs listed in Service Contract
Optimization proposals
Approved Changing request
3) Procedure
a) Execute PS core optimization.
b) Monitor the KPIs after solution was executed.
c) Compare the KPIs optimized and target (listed in contract), whether optimized KPIsreach the target.
d) If not, make further analysis.
4) Tools recommended
PRS V1R7
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OMStar V5R6 Standalone
5) Output
KPI Verification Report
6) Reference
< PS E2E>
3.2.23 Trouble Shooting
1) Brief description
Trouble shooting will handle the customer complaint ticket or problems met during
optimization.
2) Input
Problem tickets
Collected data for trouble shooting
3) Procedure
a) Analyze problem tickets and make the problem classified.
b) Choosing suitable TG to analyze the problem, refer to TGs in assessment part.
4) Tools recommended
PRS V1R7
OMStar V5R6 Standalone
5) Output
Trouble shooting Report
6) Reference
TGs in assessment part
3.2.24 Meet KPIs Requirment?
1) Brief description
Acquire KPI report after optimization, to calculate KPIs and evaluate if KPIs are satisfied.
2) Input
KPI Agreement
KPI Monitoring Report
Drive Test Report or CQT Report
3) Procedure
a) Collect the performance data to output the KPI report from PRS/OMStar.
b) Talk with the operator to confirm the verification condition.
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c) For network KPI, to calculate KPIs and evaluate if KPIs are satisfied
d) For subscriber complain, to get customer feedback and check if subscriber issatisfied
e) Otherwise, go to go to 3.2.15 System Parameter Proposal to redesign the solution.4) Tools recommended
None
5) Output
None
6) Reference
None
3.2.25 Acceptance1) Brief description
Communicate with customer about the KPI Verification Report, and get signature foracceptance.
2) Input
KPI Verification Report, Acceptance paper
3) Procedure
a) Communicate with operator on the procedure, result and possible remaining issuesof the KPI improvement service and achieve mutual agreement on the final report;
otherwise, make further analysis on the remain problem or complaint
b) Explore the opportunities for further service selling, such as expansion, other KPIimprovement module and etc.
c) Make sure that the Data Performance Optimization service is closed.
4) Tools recommended
None
5) Output
Acceptance paper with operators signature
6) Reference
None
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4 DeliverablesTable 4-1Deliverable of Data Performance Optimization Service
Item Description Contents Remark
KPI Monitoring Report
GSM PS Performance Audit
Report
Drive Test Report GSM or UMTSor both
Call Quality Test Report GSM or UMTSor both
GSM Resource Utilization AuditReport
UMTS PS Performance AuditReport
UMTS Resource Utilization
Audit Report
PS core KPI audit report
PS Core Resource Utilization
Audit Report
Optimization proposal
CR ChangingRequest
KPI Verification Report
Trouble shooting Report
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5 Checklist & RemarkTable 5-1Data Performance Optimization Service Checklist
Task Item Checked by
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6 Responsibility MatrixTable 6-1Responsibility Matrix
No. Task Huawei Customer
1 Service Preparation R R
2 RAN Data Reporting R
3 PS Core Reporting R
4 GSM or UMTS? S R
5 Performance Audit R S
6.1 Drive Test for GSM R S
6.2 CQT for GSM R S
7 PDCH Audit R S
8 PS Capacity Audit R S
9 Performance Audit R S
10.1 Drive Test for UMTS R S
10.2 CQT for UMTS R S
11 R99\HSPA Audit R S
12 PS Capacity Audit R S
13 PS Core KPI Audit R S
14 Resource Utilization Audit R S
15 System Parameter Proposal R S
16 UMTS Multi-Carrier Optimization
ProposalR S
17 Feature Introduction Proposal R S
18 GUL Network Cooperation Strategy
Optimization Proposal
R S
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19 Resource Utilization Optimization
ProposalR S
20 Approved? R
21 Radio Optimization R S
22 PS Core Optimization R S
23 Trouble shooting R S
25 Acceptance S R
Notes:
Rmeans: Responsibility; Smeans: Support
The definition of responsibility matrix is just an example. The exact responsibility matrix definition is
base on the project contract.
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7 Time LinesThe time duration for this service proposal is defined in the corresponding contract. Minimalquarterly time span is suggested.
1) Assumption:
There are 500 Sites/ (RNC/BSC) in the Data Performance Optimization Service Project. Theproject duration will be 3 month. And the Man Power per unit in the table is for 1 month.
For each task, consuming time is estimated as following table.
2) Resource Plan:
PM/RNO TD = 1,
TS = 3-6 (If operator purchase all the items)
3) Responsibility definition
a) PM/RNO TD: the owner of this project and responsible for the whole projectmanagement including human resource management, communication with customer
and other department, progress management, main problem analysis andmanagement, report review, etc.
b) TS: the owner of technical issue, responsible for information collection, tooloperation, problem analysis, network audit, optimization solution making andimplementation, and report preparation.
Table 7-1Time line
Task Outsourced Unit Unit
Amount
Man Power per Unit
Service Preparation No project 1 56
RAN Data Reporting No RNC 2 2
PS Core Reporting No RNC 2 1
Performance Audit No site 400 0.5
Drive Test for GSM Yes site 400 0.25
CQT for GSM Yes site 400 0.5
http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A8http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A8http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A8http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A10http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A10http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A10http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A10http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A10http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A10http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A10http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A8http://d/Hongweifeng(Breezer)/Desktop/GSM/06%20%E6%88%90%E6%9C%AC%E6%B5%8B%E7%AE%97%E5%B7%A5%E5%85%B7%20Cost%20Dimensioning%20Tool/GRFCDT01195-Data%20Performance%20Optimization%20SBOM%20Cost%20Dimension%20Tool_v1.2.xlsx%23%E5%A1%AB%E5%86%99%E8%AF%B4%E6%98%8E!A87/22/2019 Data Performance Optimization Service V100R002 Delivery Guide V0.8 (20120320)
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PDCH Audit No site 400 0.5
PS Capacity Audit No site 400 0.5
Performance Audit No site 400 0.5
Drive Test for UMTS Yes site 400 0.25
CQT for UMTS Yes site 400 0.5
R99\HSPA Audit No site 400 0.5
PS Capacity Audit No site 400 0.5
PS Core KPI Audit No site 400 0.5
Resource Utilization
AuditNo site 400 0.5
System ParameterProposal
No RNC 2 2
UMTS Multi-Carrier
Optimization ProposalNo RNC 2 2
Feature Introduction
ProposalNo RNC 2 2
GUL Network
Cooperation StrategyOptimization Proposal
No RNC 2 2
Resource Utilization
Optimization ProposalNo RNC 2 2
Radio Optimization No site 200 1
PS Core Optimization No RNC 2 4
Trouble shooting No site 100 4
Acceptance No project 1 8
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8 Resource PlanSince radio network troubleshooting is an ongoing & on-demand kind of service, therequirement of resource is mainly determined by customer budget or other financial concerns.
So here just types of resource & tools are recommended.
Table 8-1Resource plan of Data Performance Optimization Service
No. Tasks DurationWeekly Progress
1st 2nd 3rd 4st 5th 6th 7th 8th
1 Service Preparation 7 days
2 RAN Data Reporting 1 days/Week
3 PS Core Reporting 1 day/Week4 GSM or UMTS? 1 day/Month
5 Performance Audit 7 day/Month
6.1 Drive Test for GSM 1 day/Month*Cluster
6.2 CQT for GSM 1 day/Month*
7 PDCH Audit 1 day/Month
8 PS Capacity Audit 2 day/Month
9 Performance Audit 2 day/Month
10.1 Drive Test for UMTS 2 day/Month
10.2 CQT for UMTS 7 days/Per time
11 R99\HSPA Audit 4 days/Month
12 PS Capacity Audit 4 days/Month
13 PS Core KPI Audit 4 days/Month
14 Resource Utilization Audit 4 days/Month
15 System Parameter Proposal 3 days/Per
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16 UMTS Multi-Carrier Optimization
Proposal3 days/Per
17 Feature Introduction Proposal 3 days/Per
18 GUL Network Cooperation StrategyOptimization Proposal
3 days/Per
19 Resource Utilization Optimization
Proposal3 days/Per
20 Approved? Depends on Operator
21 Radio Optimization 21 days/Per
22 PS Core Optimization 7 days/per
23 Trouble shooting 1 day/Per
25 Acceptance Depends on Operator
Table 8-2Tools plan for Huawei Data Performance Optimization Service
No. Tools
1 OMStar V5R6 Standalone
2 OMStar V5R6 Server
3 U-Net V3
4 PRS V1R7
5 Nastar V6R9
6 NPMaster V1R2
7 RNC LMT
8 UMAT
9 Symena ACP
10 DT Tools (e.g. Probe V2R3, QXDM, TEMS, Swissqual)
11 Post-processing tool (e.g. Assistant V3R3 Actix, Mapinfo, TEMS routes
analysis,etc)
12 Basic Troubleshooting Tools (e.g. Site master, DuMeter, Clinometers, Compass,
WirShark, Flashget/Thunder etc.)
13 DT accessories
14 DT Laptop
15 RF database server(e.g. DT log file, RF parameters, Change Request,etc)
Notes:
This part of resource plan is just an example. The detail resource requirement is base on project.
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9 SLASLA classification for radio network performance troubleshooting service is recommended asfollowing table.
Table 9-1SLA Classification
Category SLA
Availabletime
Responsetime
Restorationtime(Critical) /Remedy time(Major/Minor)
Resolution time
(without HW/SWproblem)
Critical 7*24 15 mins 2/4/6/8 hrs, 98% 2-10 days, 98%
Major 5*8 2 hrs 1-7 days, 98% 5-15 BDs, 95%
Minor 5*8 4 hrs 3-30 days, 98% 10-30 BDs, 95%
Note:
Traveling time and any delay caused by Huawei uncontrollable factor are excluded from the time
committed above.
Response times are only valid for service request tracked in MOS7100 or ITR or likely serviceworkflow management system.
For the definition of critical event, please refer to The Category of Radio Network Performance
Critical Event
For critical problems, restoration time is only valid when emergency recovery service is available,which is normally categorized into four class 2/4/6/8 corresponding specific recovering time.
The differentiation of major and minor category is defined by customer according to the emergencyof a problem.
BD refers to business day.