RICARDO ORTEGA NAVASenior IT Services and Solutions Executive

521 55 5452 0763 | rortegan@prodigy.net.mxM e x i c o C i t y

EXECUTIVE SUMMARY

Extensive background and professional experience in the IT Infrastructure, Applications and Business Process Outsourcing market in Mexico and the Latin American region, I have playing key strategic roles in the successful start up and growth of Outsourcing Business Units in leading Global IT Companies.

Highly effective and results oriented Senior IT executive with proven ability to define and achieve overall Services and Solutions business strategies and results with solid sales and negotiation skills, analytic thinking and unrestricted commitment to integrity, customer satisfaction and effective team work.

PROFESSIONAL EXPERIENCE

ORACLE DE MÉXICO 12/2010 – 06/2016

Global Solution Center (GSC) Director - Oracle Managed Cloud Services (OMCS)Solution Development and pre-Sales support for the OMCS division. Led the local Solution Managers team, as well as, coordinated with regional and global executives to assemble the required resources to ensure OMCS projects success. Implemented global strategies locally to attain revenue and profitability targets. Reporting to Latin American Region GSC Director based in Argentina.

Successfully implemented new GSC operations model targeted to attain higher complexity and larger outsourcing projects which derived in an increase of the average annual revenue deal size from $200KUSD to $1MUSD.

Developed significant business relationships with large strategic customers like Grupo Fármacos, Alsea and Grupo Bimbo among others, generating a solid Managed Cloud installed base revenue.

Mentored and provided advisement in the design and close of very large business opportunities significantly exceeding average deal size with projects in excess of $2MUSD and above the established profitability targets.

IBM DE MÉXICO 04/2009 – 12/2010

Business Development Executive - Strategic Outsourcing & Managed Businesses Processes ServicesDirect responsible for the business development and closing of complex IT Infrastructure and Business Process Outsourcing projects both within assigned IBM target accounts, as well as, for large strategic Outsourcing deals. Reporting to Global Technology Services Director and “Services Tiger Team” assigned Corporate Executive.

Strongly contributed to Strategic Outsourcing opportunity pipeline generation, maintaining a consistent ratio of 3 times the required order quota in assigned industry sectors and accounts.

Assigned to the “Large Services Deals Tiger Team” in charge of executing a worldwide IBM Services breakthrough strategy to pursue and close projects with potential revenue in excess of $200 MUSD.

Successfully conducted the opportunity development process for very large IBM Services Division projects including IT Infrastructure, Business Process and Application Outsourcing services for customers like Banorte and CEMEX, among others.

UNISYS DE MÉXICO 01/ 2004 – 12/2008

Portfolio Sales Executive - Global Infrastructure Services Accountable for new business development and selling of IT Consulting, IT Outsourcing, Infrastructure Support and Maintenance services portfolio, being responsible to exceed order and revenue targets for assigned accounts in the Financial, Commercial and Government Sectors.

Ricardo Ortega Nava Page 2

Developed, closed and further grew relevant IT Infrastructure services in target accounts in the Financial (HSBC, BBVA, among others) and Commercial (Baxter, Soriana, etc.) sectors.

Developed and consolidated strategic projects within Unisys Outsourcing Services offering in excess of $16.0 MUSD in designated accounts and territories.

HEWLETT PACKARD MEXICO 02/1995 – 11/2003

Services Division Territory Manager 12/2002 – 11/2003New business development and selling of the complete HP Consulting, Support and Outsourcing Services portfolio in different industry sectors, both directly and through distribution channels and partners.

Closed the most relevant services projects above the $1.5 MUSD revenue figure in the commercial sector (small and medium business). Consistently contributed to attain commercial sector services quota achievement and reached a 185% personal quota achievement in 2001.

Developed a successful partnership relation with traditional HP sales channels and partners, significantly increasing HP Services revenue through this selling model.

Outsourcing Sr. Consultant 05/2000 – 10/2002 Professional consulting, business development and closing of large and highly complex IT outsourcing projects.

Successfully achieved the closing and supported the implementation of the IT outsourcing projects of the most relevant Internet Data Centers (IDC’s) in Mexico, representing a total contract value exceeding the $10.0 MUSD services revenue for HP.

Developed and implemented a very successful sale through/sale with model with IDC’s, significantly increasing total services revenue and strengthening business relationships between the IDC’s and HP.

Obtained the 2000 “High Achievers” award, attaining 200% of assigned quota.

Outsourcing Design, Implementation & Delivery Manager 02/1995 – 04/2000 Design & implementation of the Solutions, Transition and Delivery organizations within HP Outsourcing Division.

Created and developed the Outsourcing Solution Design, Implementation & Delivery organizations, establishing the processes, procedures and delivery teams, as well as, supporting similar organizations in the Latin America Region.

Developed and closed major strategic outsourcing projects in diverse industry sectors for HP, beating major outsourcing competitors, resulting in the creation of a $12.0 MUSD annual revenue organization by 2000.

IBM SERVICIOS CORPORATIVOS DE INFORMACIÓN (ISCI) 07/1993 – 02/1995

Business Recovery Services ManagerOutsourcing Clients Account Executive Assigned to the team responsible for the transition of IBM Mexico internal IT department to ISCI (former

outsourcing division of IBM). Successfully managed IBM’s initial outsourcing accounts. Significantly developed the Business Recovery Services division attaining a 50% revenue and infrastructure

growth over a 1.5 years period.

ACADEMIC BACKGROUND

Computer Systems and Informatics Universidad Iberoamericana 1983 – 1987

TRAININGS & CERTIFICATIONS

Executive Business Management Training IPADE, Mexico 2013–2014, 2016Project Management Certification Project Management Institute 2000

LANGUAGES

Native Spanish, Advanced English