Anca Dobre(F, 34, BUCURESTI, married)
Mobile phone: 0040727723827Email: [email protected]
BestMatcharea sales manager, key account manager, customer care
representative, customer servicerepresentative, foreign sales
executive needed in bucharest, internship firma de publicitate,
salesrepresentative
Career goal
I search a job that would benefit of my experience in eCommerce,
of my abilities and positiveinteraction. Plus 10 years experience
in eCommerce that could make a difference and bring results.
Desired activity domains: Institutions / Liberal professions -
EducationDesired job locations: BUCURESTI, AbroadWilling to travel:
Yes
ExperienceKey Account Manager (Full time)Period: 2012-07
presentCompany and location: PayU - GeCAD ePayment, BUCURESTIJob
domain / occupation: SalesManage the portofolio and new accounts.
Realize a long term relationship and maximize salesopportunities.
Responsible of target achieving goals. Primary interface between
the client and all the relevant divisions from within the
Company.Financial Operation Specialist (Full time)Period: 2009-05
presentCompany and location: PayU, BUCURESTIJob domain /
occupation: Financial / AccountingManage client accounts in the
PayU platform.Reconcile bank statements. Manage refunds and
chargebacks.Team LeaderPeriod: 2006-03 2007-01Company and location:
GeCAD ePaymentJob domain / occupation: Customer
service-coordinating a team of 12 people on different projects like
Helpnet or Xerox Romania -manage activities within the organization
to obtain optimal results for the clients and maximizeestablished
objectives by performing the duties personally or through Customer
CareRepresentatives -supervise and coordinate activities of
Customer Care Representatives -assign duties and examine work to
meet client expectations -motivate call centre staff to achieve
targets, provide support, guidance and trainingCustomer Care
Representative (Full time)Period: 2004-10 2006-03
Company and location: PayU, BUCURESTIJob domain / occupation:
Customer serviceCoordinate a team of 12 regarding customer support
services - retail, pharma, eCommerceindustries.Customer Service
RepresentativePeriod: 2003-01 2004-06Company and location:
SoftwinJob domain / occupation: Customer service- good knowledge
and utilisation of Internet in order to find pertinent answers for
customersquestions - post-sale on line assistance - technical
assistance - establishing an excellent relationship with the
client
EducationUniversity (graduate)Universitatea Bucuresti (1999 -
2002), BUCURESTIMajor: Foreign Languages and LiteratureFrench /
English department
SkillsDriving license: Yes
Blogging, shooting and selling.
Spoken foreign languages:English - AdvancedFrench - Advanced
Certifications (activities):Prizes10 01 1998 - ATTESTATION DE
REUSSITE DIPLOME DE LANGUE FRANCAISE25 11 1998- DIPLOME APPROFONDI
DE LANGUE FRANCAISE (D.A.L.F.)05 1996- OXFORD EXAMINATION IN
ENGLISH AS A FOREIGN LANGUAGEVolunteering2006 - Volunteer for SECS
Foundation Bucharest, Romania
