CUSTOMER SERVICE EXTERNAL Customer Experience Strategy Summit Best Customer Experience Organization

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    Global Customer Service

    DHL EXPRESS

    CUSTOMER SERVICE EXTERNAL AWARDS YTD Sep 2018

  • 2DHL Express Customer Service External Awards 2018 | Oct 2018

    YTD 2018 - 30 CS AWARDS IN AMERICAS

    Country/Entity Name

    Award Title Award Organizer

    Argentina Gold - Award for Innovation in Customer Service - Other Service Industries

    Stevie Awards Inc.

    Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation

    Bolivia Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation

    Brazil

    Gold - Contact Center of the Year (Up to 100 Seats) - Other Service Industries

    Silver in Best Contact Center - Internal Operation

    Bronze - Customer Service Department of the Year - Transportation

    Canada Bronze - Customer Service Department of the Year - Transportation

    Chile Bronze - Customer Service Department of the Year - Transportation

    Colombia Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation

    Costa Rica Bronze - Customer Service Department of the Year - Transportation

    Ecuador Silver- Customer Service Complaints Team of the Year - All Other Industries

    Silver - Contact Center of the Year (Up to 100 Seats) - All Other Industries

    El Salvador Bronze - Contact Center Solution – New

    Guatemala Silver - Customer Service Management Team of the Year

    Bronze - Customer Service Executive of the Year

    Honduras Silver - Customer Service Team of the Year - Recovery Situation - All Other Industries

  • 3DHL Express Customer Service External Awards 2018 | Oct 2018

    YTD 2018 - 30 CS AWARDS IN AMERICAS

    Country/Entity Name

    Award Title Award Organizer

    Mexico Bronze - Customer Service Team of the Year - Transportation

    Stevie Awards Inc.

    Nicaragua Bronze - Customer Service Department of the Year - Transportation

    Panama Bronze - Customer Service Department of the Year - Transportation

    Peru

    Bronze- Back-Office Customer Service Professional of the Year - All Other Industries

    Bronze - Award for Innovation in Customer Service - All Other Industries

    Bronze - Customer Service Department of the Year - Transportation

    Uruguay Bronze - Front-Line Customer Service Team of the Year - All Other Industries - Less than 100 Employees

    U.S.A

    Gold - Customer Service Team of the Year - DHL US Workforce Planning Team - Productivity Challenge

    Silver- Customer Service Team of the Year - Nomination: DHL U.S. Key Accounts Executes!

    Gold in Customer Service Achievement of the Year

    Bronze - Customer Service Team of the Year - Transportation

    Bronze - Customer Service Team of the Year - Transportation (WMX Team)

    Bronze - Customer Service Department of the Year - Transportation

    Venezuela Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation

  • 4DHL Express Customer Service External Awards 2018 | Oct 2018

    YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA

    Country/Entity Name

    Award Title Award Organizer

    Australia

    QLD Winner - Operations Category Auscontact Awards

    QLD Winner - Customer Category

    Winner for Service Excellence - Australian Business Awards 2018 Australian Business Awards

    Bangladesh

    Winner - People's Choice Award for Favorite Customer Service

    Stevie Awards Inc.

    Gold - Frontline Team of the Year (Up to 100 Seats) - All Other Industries

    Gold - Customer Service Leader of the Year - Transportation Industry

    Silver - Customer Service Department of the Year - All Other Industries - Less than 100 Employees

    Gold - Contact Center of the Year - Airlines, Distribution & Transportation

    Customer Service Department of the Year- GOLD

    Customer Service Team of the Year- SILVER

    Customer Service Executive of the Year- Silver

    Silver - Best Contact Center of the Year Contactcenterworld.com

    Silver - Best Contact Center Leader of the Year

    Best Contact Center Customer Experience Management Asia Summit

  • 5DHL Express Customer Service External Awards 2018 | Oct 2018

    YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA

    Country/Entit y Name

    Award Title Award Organizer

    Hong Kong

    Merit – Customer Service Professional of the Year (Contact Center)

    Asia Pacific Customer Service Consortium (APCSC)

    Merit – Customer Service Professional of the Year (Contact Center)

    Winner (Logistics) – Customer Service Professional of the Year (Contact Center)

    Winner (Logistics) – Customer Service Team Leader of the Year (Contact Center)

    Global Support Services of the Year (Logistics)

    Contact Center of the Year (Logistics – Under 300 Seats)

    Best Customer Experience Management of the Year (Logistics)

    Customer Satisfaction Quality System of the Year (Logistics - North Asia)

    Indonesia

    14th Contact Center Service Excellence Award (CCSEA) 2018 for category Best Email Center (Brand Digital Touch) Center for Customer

    Satisfaction and Loyalty (Carre CCSL) and Service Excellence magazine

    14th Contact Center Service Excellence Award (CCSEA) 2018 for category Best Call Center

    Service Quality Award 2018

    Platinum - Best Employee Engagement of the Year

    Indonesia Contact Center Association

    Bronze - Best Technology Innovation of the Year

    Bronze - Best English Agent of the Year

  • 6DHL Express Customer Service External Awards 2018 | Oct 2018

    YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA Country/Entity

    Name Award Title Award Organizer

    India

    Best Customer Centric Organization of the Year Customer Experience Strategy Summit

    Best Customer Experience Organization of the Year

    Japan Leader of the Year 2018 CC-Award JP

    Korea, Republic Of

    2018 National Best Call Center Korea Management Association Consulting (KMAC)

    New Zealand

    Supreme Diamond Award

    2018 CRM Awards

    1st Place - Best Contact Center of the Year (Transport Services)

    Pakistan Silver – Best Operations Manager of the Year Contactcenterworld.com

    Philippines Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation Stevie Awards Inc.

    Singapore

    Contact Center of the Year (Logistics – Under 100 Seats)

    Asia Pacific Customer Service Consortium (APCSC)

    Customer Satisfaction Quality System of the Year (Logistics – ASEAN)

    Employee Engagement Program of the Year (Logistics - South Asia)

    Silver - Best Contact Centre Team Leader of the Year (Between 20-100 seats)

    Contact Centre Association of Singapore (CCAS)

    Silver - Customer Experience Mystery Shopper Awards

    Bronze - Best Contact Centre Manager of the Year (Between 20-100 seats)

  • 7DHL Express Customer Service External Awards 2018 | Oct 2018

    YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA

    Country/Entity Name

    Award Title Award Organizer

    Sri Lanka Silver Winner - Customer Service Department of the Year Stevie Awards Inc.

    Taiwan

    Merit – Customer Service Team Leader of the Year (Service Center)

    Asia Pacific Customer Service Consortium (APCSC)

    Winner (Logistics) – Customer Service Manager of the Year (Service Center)

    Winner (Logistics) – Customer Service Manager of the Year (Contact Center)

    Winner (Logistics) – CRM Manager of the Year

    Customer Satisfaction Quality System of the Year

    Contact Center of the Year (Logistics – Under 200 Seats)

    People Development Program of the Year (Logistics)

    Thailand Bronze - Customer Service Department of the Year - Airlines, Distribution & Transportation Stevie Awards Inc.

  • 8DHL Express Customer Service External Awards 2018 | Oct 2018

    YTD 2018 - 62 CS AWARDS IN ASIA PACIFIC EXCL. CHINA

    Country/Entity Name

    Award Title Award Organizer

    Vietnam

    Gold - Contact Center of the Year (Up to 100 Seats) - All Other Industries

    Stevie Awards Inc.

    Gold - Back-Office Customer Service Professional of the Year - All Other Industries

    Silver - Back-Office Customer Service Team of the Year - All Other Industries

    Silver - Customer Service Department of the Year - Airlines, Distribution & Transportation

    Silver - Customer Service Team of the Year - Recovery Situation - All Other Industries

    Gold - Award for the Innovative Use of Technology in Customer Service

    Gold - Executive Team Of The Year Best In Biz

    Best Contact Center Support Pro - Workforce Planning

    Contactcenterworld.com

    Best Contact Center Supervisor

    Green Contact Center

    Best Customer Loyalty Program

  • 9DHL Express Customer Service External Awards 2018 | Oct 2018

    YTD 2018 - 6 CS AWARDS IN CHINA

    Country/Entity Name

    Award Title Award Organizer

    China

    Contact Center of the Year (Logistics – Under 1000 Seats)

    Asia Pacific Customer Service Consortium (APCSC)

    Employee Engagement Program of the Year (Logistics – China)

    Customer Satisfaction Quality System of the Year (Logistics – China)

    Project Manager of the Year (Logistic)

    Customer Service Team Leader of the