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Creating Turnover Packages: Bridging Cx & Quality in One Software Platform Lili Sander Director Product Management

Creating Turnover Packages - BCxA · 2019-10-08 · Creating Turnover Packages: Bridging Cx & Quality in One Software Platform. Lili Sander. Director Product Management. AIA Quality

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  • Creating Turnover Packages:Bridging Cx & Quality in One Software Platform

    Lili SanderDirector Product Management

  • AIA Quality Assurance

    The Building Commissioning Association is a Registered Provider with The American Institute of Architects Continuing Education Systems (AIA/CES). Credit(s) earned on completion of this program will be reported to AIA/CES for AIA members. Certificates of the Completion for both AIA members and non-AIA members are available upon request.

    This program is registered with AIA/CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product.

    Questions related to specific materials, methods, and services will be addressed at the conclusion of this presentation.

    BCxA Conference – Chicagoland, IL – 2019 2

  • AGENDA

    BCxA Annual Conference – Chicagoland, IL – September 2019 3

    • Challenges at Scale

    • Varying Adoption of Technology-Driven Solutions

    • Patterns Across Industries

  • CHALLENGES AT SCALE

    BCxA Annual Conference – Chicagoland, IL – September 2019 4

  • • Hundreds of People Contributing

    to Commissioning

    • Different Expertise

    • Different Time Zones

    • Different Levels of Education

    BCxA Annual Conference – Chicagoland, IL – September 2019 5

    PROBLEM: COMMUNICATING ACROSS TEAMS

  • • Invite Every Stakeholder to Be a

    Participant in the Project Data

    • Appropriately Limit Data Access, but

    Let Them Participate Directly

    • Provide a Centralized Hub for

    Teams to Share Information

    BCxA Annual Conference – Chicagoland, IL – September 2019 6

    SOLUTION: STRUCTURED COLLABORATION

  • • Personnel Changes

    • Schedule Updates

    • Multiple Related Projects

    BCxA Annual Conference – Chicagoland, IL – September 2019 7

    PROBLEM: MANAGING SCOPE CHANGES

  • • Real-Time Scope Changes

    Distributed to the Project Team

    • Maintaining the Context/Integrity of

    Work Performed

    • Clarity of Scope Status

    BCxA Annual Conference – Chicagoland, IL – September 2019 8

    SOLUTION: REAL-TIME SCOPE MANAGEMENT

  • • Communication Channels are

    Outdated and Slow

    • Source of Truth Unclear

    BCxA Annual Conference – Chicagoland, IL – September 2019 9

    PROBLEM: ACCESSING THE LATEST INFORMATION

  • • Real-Time Data Transfer

    • KPIs and Dashboards

    • Digital Repository With

    Unlimited Access

    BCxA Annual Conference – Chicagoland, IL – September 2019 10

    SOLUTION: CENTRALIZED DIGITAL ACCESS

  • • Sensitive Project Data

    • Owner and Regulatory

    Requirements

    • Managing Accountability

    BCxA Annual Conference – Chicagoland, IL – September 2019 11

    PROBLEM: MAINTAINING COMPLIANCE

  • • Digitally Guide Your Project Teams

    Through Workflow Rules

    • Add Workflow Exceptions

    As Necessary

    • Control Who Can See and Execute

    Each Activity Based on Team,

    Location, Project Phase, Severity…

    BCxA Annual Conference – Chicagoland, IL – September 2019 12

    SOLUTION: PROCESS ENFORCEMENT & GUIDANCE

  • • High Labor Costs

    • Using the Right Person

    for the Right Job

    • Ensuring Field Access to

    Reference Material

    BCxA Annual Conference – Chicagoland, IL – September 2019 13

    PROBLEM: USING PEOPLE EFFECTIVELY

  • • Develop Your Test Requirements

    for Each Tag and System

    • Bake Your Quality, Cx and Turnover

    Procedures Into Your Digital Plan

    • Natively Link and Store Related

    Project Data For Field Access

    BCxA Annual Conference – Chicagoland, IL – September 2019 14

    SOLUTION: BUILD A PLAN & COLLATE YOUR DATA

    Screenshot from the app?

  • • Numerous Data Sources

    • Stale Data

    • Source of Truth Unclear

    BCxA Annual Conference – Chicagoland, IL – September 2019 15

    PROBLEM: REPORTING ON PROGRESS

  • • Let Field Activities Update

    Reports Automatically

    • Create Reports From Current

    Project Data

    • Make Some Reports Available

    to Everyone

    BCxA Annual Conference – Chicagoland, IL – September 2019 16

    SOLUTION: REPORTING FOR “FREE”

    Dashboard screenshot/mock up?

  • TRENDS IN TECHNOLOGY ADOPTION

    BCxA Annual Conference – Chicagoland, IL – September 2019 17

  • BCxA Annual Conference – Chicagoland, IL – September 2019 18

    TRENDS IN TECHNOLOGY ADOPTION: PAPER

  • BCxA Annual Conference – Chicagoland, IL – September 2019 19

    TRENDS IN TECHNOLOGY ADOPTION: PAPER + DIGITAL

  • BCxA Annual Conference – Chicagoland, IL – September 2019 20

    TRENDS IN TECHNOLOGY ADOPTION:FULL DIGITAL EXECUTION

  • PATTERNS ACROSS INDUSTRIES

    BCxA Annual Conference – Chicagoland, IL – September 2019 21

  • • Integrate Quality, Commissioning

    and Turnover Plans

    BCxA Annual Conference – Chicagoland, IL – September 2019 22

    SHARING METHODOLOGIES ACROSS INDUSTRIES

    Commissioning

    Quality Turnover

  • • Plan From a Shared Set of Tags,

    Systems and Components

    BCxA Annual Conference – Chicagoland, IL – September 2019 23

    SHARING METHODOLOGIES ACROSS INDUSTRIES

  • • Plan in Advance

    BCxA Annual Conference – Chicagoland, IL – September 2019 24

    SHARING METHODOLOGIES ACROSS INDUSTRIES

    Screenshot from the app?

  • • Build In Gates and Prerequisites for

    Each Project Phase

    BCxA Annual Conference – Chicagoland, IL – September 2019 25

    SHARING METHODOLOGIES ACROSS INDUSTRIES

  • • Report on Completion

    BCxA Annual Conference – Chicagoland, IL – September 2019 26

    SHARING METHODOLOGIES ACROSS INDUSTRIES

  • • Native Support for Progressive,

    Comprehensive Closeout

    BCxA Annual Conference – Chicagoland, IL – September 2019 27

    CLOSEOUT WITH CONFIDENCE

  • Lili [email protected]

    28

    Creating Turnover Packages:�Bridging Cx & Quality in One Software PlatformSlide Number 2AGENDACHALLENGES AT SCALEPROBLEM: COMMUNICATING ACROSS TEAMSSOLUTION: STRUCTURED COLLABORATIONPROBLEM: MANAGING SCOPE CHANGESSOLUTION: REAL-TIME SCOPE MANAGEMENTPROBLEM: ACCESSING THE LATEST INFORMATIONSOLUTION: CENTRALIZED DIGITAL ACCESSPROBLEM: MAINTAINING COMPLIANCESOLUTION: PROCESS ENFORCEMENT & GUIDANCEPROBLEM: USING PEOPLE EFFECTIVELYSOLUTION: BUILD A PLAN & COLLATE YOUR DATAPROBLEM: REPORTING ON PROGRESSSOLUTION: REPORTING FOR “FREE”TRENDS IN TECHNOLOGY ADOPTIONTRENDS IN TECHNOLOGY ADOPTION: PAPERTRENDS IN TECHNOLOGY ADOPTION: PAPER + DIGITALTRENDS IN TECHNOLOGY ADOPTION:�FULL DIGITAL EXECUTIONPATTERNS ACROSS INDUSTRIESSHARING METHODOLOGIES ACROSS INDUSTRIESSHARING METHODOLOGIES ACROSS INDUSTRIESSHARING METHODOLOGIES ACROSS INDUSTRIESSHARING METHODOLOGIES ACROSS INDUSTRIESSHARING METHODOLOGIES ACROSS INDUSTRIESCLOSEOUT WITH CONFIDENCELili Sander�[email protected]