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CreatingCreating Organizational gExcellence
Safety Executives of New YorkyMarch 27, 2007
Ch i S f t & S itChanges in Safety & SecurityBobbie Athey, Chief Health & Safety Officer - RetiredP t Ad i i t t T t ti P ti S i ltPast Administrator, Transportation Practice Specialty
Hurt at WorkHurt at Work
You've carefully thought out all the angles. You've done it a thousand times.It comes naturally to you. y yYou know what you're doing, its what you've been trained to do your whole life.y yNothing could possibly go wrong, right ?
Think Again.
M t lit T t ti A th itMetropolitan Transportation AuthorityNew York, New York
MTA Bridges & Tunnels
Triborough BridgeCross Bay-Veterans
Memorial Bridge
Henry Hudson Bridge
Queens Midtown Tunnel
Brooklyn Battery TunnelVerrazano Narrows
Bridge y gBridge
Throgs Neck Bridge Bronx Whitestone BridgeMarine Parkway-Gil Hodges Memorial Bridge
MTA Bridges & TunnelsMTA Bridges & Tunnels
Operate 7 bridges & 2 tunnels in NYC. More than $1 billion in tolls per year, with t thi d i t t t ittwo-thirds going to support mass transit.70% of traffic uses E-ZPass.E ZP C t I t bilitE-ZPass Customer Interoperability:
133 million trips provided to other agencies.39 million trips received from other agencies39 million trips received from other agencies.
SafetySafety
Safety is not something the Safety Department does.p
Safety is something EVERYONESafety is something EVERYONE does.
Role and Importance of pStandards
Policies and ProceduresTrainingTrainingEquipmentSoftwareSoftwareCommunications Record-keepingRecord keepingData
Employee Safety Improvement
9420
25
17.94
14.78
15
20
te
9.70
6.01
80
10
Rat
3.102.20 2.80
3.803.20 3.73.10
2.70
0
5
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006
Frequency Rates of Employee Lost Time
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006
Frequency Rates of Employee Lost Time Injury Incidents Per 200,000 Hours Worked
Role and Importance of pPlanning, Training and Drills
Emergency Response ProceduresEmergency Response Procedures Consequence Management SystemsSystemsCoordination and team building across disciplinesacross disciplines
Yesterday-Women in theYesterday-Women in the Workforce
Spring 1943 the first twelve womenSpring 1943 the first twelve women went to work as toll collectors, in high heels & stockingsheels & stockings.
S i 1946 th t hSpring 1946 the women went home until 1979.
How We EvolvedHow We Evolved
Enhanced decentralization practices
Incident used as training exercise
Incident managementIncident management
Emergency Notifications
Centralized Controls
On September 11th , 2001 the world and the role of the Safetyworld and the role of the Safety Professional changed forever.
How do you communicate with someoneHow do you communicate with someone across town or across the country?
Closest Facility
Closest Facility
Today - the Workforcey
1 763 full time employees1,763 full time employees791 in Protective Services190 females190 females20 female senior officers
T d th W kfToday - the Workforce
P l R fl ti P t tiPersonal Reflective ProtectionBullet Proof VestG B ltGun BeltSteel toed shoesEmergency Respirators
Reflective Gear Also Evolves
Queens Midtown TunnelE l S f t C ittEmployee Safety Committee
Quality Motivation TeamworkQuality Motivation Teamwork
Employee SafetyEmployee SafetyReduce The Number Of Injuries On Duty
Regularly communicate safety directives and conditions to all employee levelsp y
Employee Safetyp y yReduce The Number Of Injuries On Duty
Conduct regular safety meetings to share thoughts and exchange ideas
Role and Importance of pCounter-Terrorism
Intelligence Collection and Analysis, including:
Due Diligence on Vendors, Contractors and EmployeesSurveillance of Reconnaissance Activities
Visible PatrolsPre-Emptive Arrests or Assaultsp
Changed Training
Changed Training
Changed TrainingChanged Training
Changed Customer Service
Safety of Randomly Stopping T ffiTraffic
Training to Interview Safely
New Partners
Current Day PracticesCurrent Day Practices
CentralCentral Command & Control
Mobile C dCommand Center
Routine Drills
New Facility and UpgradesNew Facility and Upgrades
Built In-house
Completed Quickly
Inter-agency partnerships:Bridges and Tunnels Operations
E i i & C t tiEngineering & Construction
MTA Police
New York City Police Highway Unit
• Operating Budget InvestmentAccident Reduction Program Speed/Radar Enforcement Dedicated In-House ForcesDedicated In House Forces
• Safety and Wrecker PatrolsSafety and Wrecker PatrolsContinuous Patrolling
• External PartnershipsNew York City Police Departmenty pCity and State DOTs
Customer Safety
Collision Reduction Unit (CRU)Collision Reduction Unit (CRU)
ACROBAT/CRUACROBAT/CRU
•• Frequent Team Visits to Facilities• Energizing the Process Through Team Members• Quarterly Round-table Discussions• Surgical Focus on One Facility• ”Brainstorming Ideas”• Brainstorming Ideas
Diverse Safety Responsibility
Reduce Vehicle Collision and Injury Rates for Customer Safety
Formation Snow PlowingFormation Snow Plowing
Employee Safety
Getting “Buy-In”Getting Buy In
E Z Pass Safety
QUESTIONSQ
Risk Assessment
Sometimes You Have to Un-doSometimes You Have to Un do
Choosing New Equipment
Making it WorkMaking it Work
High Visibility Markings
Specialized Cleaning
Housekeeping
Garage Safety
New Issues of Remote Security Posts
Critical Issues of Health & SafetyCritical Issues of Health & Safety
One Acre CoverageOne Acre Coverage
Operations Gets With the Program
L T G lLong Term Goals
•Communication Strategiesg
•Safety Interventions & Audits
•Create a Book
S f t & S it D ill I iti ti•Safety & Security Drill Initiatives
•Action Plans for Continued Improvementp
E Z Pass SafetyEmployee Slogan ContestsEmployee Slogan Contests
Traveling TrophyTrophy
Taking it Home
Security is Simply Another CConstraint on Transportation SystemsTransportation Systems
Oth t i t i l dOth t i t i l dOther constraints include:Other constraints include:Infrastructure and Operating CostsInfrastructure and Operating CostsMultiMulti-- and Interand Inter--Jurisdictional Jurisdictional coordinationcoordinationSocial Equity IssuesSocial Equity Issues
Objective: To minimize the constraintsObjective: To minimize the constraintsObjective: To minimize the constraints Objective: To minimize the constraints and optimize the systemand optimize the system
Role and Importance of pInfrastructure Hardening
Access Control SystemsVideo Monitoring SystemsVideo Monitoring SystemsPhysical BarriersP t l b U if d S itPatrols by Uniformed Security Personnel
LONG TERM PROJECTSLONG TERM PROJECTS
Painting
Structural
RepairsRepairs
Redesign g
Redecking
New Contractor ID RequirementsRequirements
Painting Suspension Cables
PaintersPainters using a spider tospider to paint suspender propes on main cable
Rebuilding Under Traffic
Installing Road Panel
ContractorContractor workers installing precast concrete
d lroad panel
Minimizing Impact on TrafficMinimizing Impact on Traffic
Minimizing Impact on Traffic
Minimizing Impact on TrafficMinimizing Impact on Traffic
Riding Public . . .
Metro North Railroad/Henry Hudson Bridge
Blackout
06.15 22 April 2003
Republican National pConvention
Madison Square GardenNew York, New York,August, 2004
New York City Marathony
Elite men & TV camera vehiclevehicle
10.06 7 November 2004Thirty-five thousand runners
F th F tFocus on the Future
Exploring non-traditional roles for safety.
Funding additional security where neededFunding additional security where needed.
R i ti d b i t l tiRaise questions and brainstorm solutions.
…going your way
Bridges and TunnelsBridges and TunnelsWe Care AboutWorker & Customer Safety & ySecurity
Bridges and TunnelsSo Finally
While We Might Not BeIs On It’s WayBridges and Tunnels
While We Might Not BeTo Better Safety and
SecuritySecurity
Covenant Transport
Marine
clarendon
Transportation Practice SpecialtyTransportation Practice SpecialtyOil & Gas Oil & Gas BranchBranch
Questions or Comments?
THANK YOUTHANK YOU