Handbook 2011/12

COURSErep

Pg.1 IntroductionPg.2 Welcome from Becca

Pg.3 Welcome from Usman

-Being a Course Rep-Pg.4 What is a Course Rep?Pg.5 Common IssuesPg.5 Course Related IssuesPg.5 General IssuesPg.6 Student Staff Liaison CommitteePg.6 Before the meetingPg.7 During the meetingPg.7 After the meetingPg.8 Jargon BusterPg.10 Group Spaces ExplainedPg.11 The Course Rep AcademyPg.12 School RepsPg.12 Student Liaison OfficersPg.13 Setting Up an Academic Society

-Your Union-Pg.14 UCLan Students’ UnionPg.14 Student Affairs Committee

Pg.15 Students’ Council

-Membership Services-Pg.16 The Student Voice UnitPg.16 The Advice Centre

Pg.17 The Bridge

-Your University-Pg.18 The ‘i’Pg.19 Student Services:Pg.19 Student Financial Support TeamPg.19 Multi-faith CentrePg.19 Health Centre

Pg.19 Pre-School Centre

-Contacts-Pg.20 The Students’ Union ContactsPg.21 University ContactsPg.22 OtherContacts

Contents

Introduction

Thishandbookisdesignedtoprovideyouwitheverythingyouneedtohelpyoubeasuccessfulcourserep. It outlines your role and the expectations that come with it; relevant contacts of people and services that can support you during your time as a course rep; as well as how to respond to common and sometimes complex queries you may receive from other students.

As a course rep you are a vital link between the students on your course, the University and the Students’ Union. As a result the Students’ Union will support you in various ways outlined further in this handbook as well as provide you with plenty of opportunities to use your voice and get involved. The role is flexible with the minimum requirement being to attend the initial training at the start of the year and all staff/student liaison committee meetings – usually one per semester. However you can always do more of which we encourage in order to get the most out of the role, its experiences and the skills that come with it.

Finally by becoming a course rep have the opportunity to develop core skills and enhance your CV through the Course Rep Academy, gain recognised volunteer qualifications and make loads of friends

along the way!

Welcome& Congratulationson becoming a course representative atthe University of Central Lancashire

As a course rep you are avital link between the students’

on your course, the University and the Students’ Union.

1.

My name is Becca, and I’m the Education Officer at the Students’ Union. It’s my job to represent students academically, and make sure your student experience within your studies is the best it can be. I’m an elected representative, which means I was voted into office by students, along with the Student Affairs Committee (SAC). I cover anything from feedback to personal tutors, course issues to sitting on Academic Board where the main decisions about your education are made. It’s my job to make sure that these decisions have students in mind.

Before I became Education Officers, I was a course rep for three years for Contemporary Theatre and Performance, and it’s definitely helped me to develop as a person. Until I became a rep, I had never sat on a committee and now I’m sitting on the top boards in the University! It just goes to show where you can go from here.

Becca Vafeas Martin DoddEducation Officer 2011/12 Course Rep Coordinator

Email:sueducation@uclan.ac.uk Email:mdodd3@uclan.ac.ukTel:01772894855 Tel:01772895384

Hello everyone& welcometo being a

Course Rep!

2.

IrememberaCourseRepwhenIfirststartedmycourseinmyfirstyear.Heputhishanduptobeonewhenthelectureraskedwhowasinterested(naturallyhisfriendspushedhimtoasajoke,buthedidit).Notrealisingwhathegothimselfinto,hestartedtoattendmeetings,speakto people on hiscourse and let the staff know aboutproblemsthatwasaffectingthem.

Not just his own problems, but concerns from people on his course whether that was issues to do with the timeta-ble, to issues around the course content and even tensions between the final years and the first years.

From the above changes were made on the course and fun/cultural events were organised to sort out the tensions including a football match (which we, as in the first years, won – whoop). This Course Rep then continued to represent Students’ Union as the President and is now writing this introduction as your Vice President Higher Education for the National Union of Students’ (NUS) and proud that we are recognising the huge impact you make on the lives of our students.

I would like to encourage every student to consider standing to be a rep, to vote in elections and to engage with their representatives: by being involved you can only make it better. Both the NUS and your Students’ Union are here to help and support you – you’re not alone and, working together, we can achieve more than we can apart.

One of the best things I ever did was become a Course Rep, it developed me with skills that I use daily and it’s with those skills I now represent you. I look forward and wish you luck, as you start your journey of representing the students on your course and making education better for everyone.

Inunity,

Usman AliNUS Vice-President Higher Education 2011/12

Hello everyone& welcometo being a

Course Rep!

“I would like toencourage every student to

consider standing to be a rep,to vote in elections and to

engage with theirrepresentatives”

3.

What is a Course Rep?

A Course Representative is a student who is elected by their peers to represent their fellow students’ views and opinion to the Department, School, University and Students’ Union. Course Representatives interact within each school, working proactively and diplomatically to improve the academic and non-academic experiences of students. Previous understanding is not essential because the Students’ Union provides training.

As a course rep you are expected to:• Attendtrainingprovided

• Beaneffectivecommunicatorbetweenstaffandstudentsonyourcourse

• Voiceopinionsofthestudentswhetheritissomethingyoupersonallyagreewithornot

• Attend Staff/Student Liaison meetings, raising important issues and feeding back responsestoyourcourse

• Ensurestudentexperienceandperspectiveisincludedinalldecisionsthataremade

• ReferanystudentswithissuestotheStudentLiaisonOfficer(SLO),Students’Unionservices orStudentServiceswhereappropriate(seediagrambelow).

• Raise important issues where relevant to the Union’s Education Officer for further consultationoraction.

In return you can gain recognition, support and respect in your role as a course rep. It enriches your C.V. and allows you to gain recognition for your volunteering hours. Further this year we are introducing the Course Rep Academy, a new awards scheme that’ll give you the chance to develop amongst others, new skills in Public Speaking, Networking and Leadership.

MoreinformationonallofthesewillbeprovidedatTrainingandviaGroupSpacesonceyouareregisteredasaCourseRep.

Course Reps

EducationOfficer

StudentAffairs

Committee

Student’sCouncil

StudentLiasion

Officer’s

StaffStudentLiasion

Committes

School Rep’s

StudentExperienceCommittee

AcademicBoard

4.

Common Issues

As a Course Representative you will be representing students on many types of issues, these will range from general issues such as problems with accommodation to specific course related issues such as timetabling.

However remember you may not always have all the answers or specific training, so don’t be afraid to signpost students to a relevant service. Remember a course rep is there to be a spokesperson for their course peers, you are not a mentor, nor are you a trained advisor!

Belowarevariousissuesthatarelikelytoariseduringyourtimeasacourserepaswellasthebestplacetoreferfellowstudentstoshouldyouneedto.

Course Related Issues:Marking:Module Tutor, Course Leader, SLO or the Union’s Education OfficerTimetabling:Course Leader, Departmental Administrator or your SLORooming:Module Tutor, Course Leader, Head of Department or your SLO.AssessmentDeadlines:Course Leader, Module Tutor or your SLO.Equipment/Facilities:Course Leader, or the Education OfficerTutorQuality: Course Leader or the Education Officer

General Issues:PersonalIssues:Personal Tutors, Student Services or the SU Advice CentreLibrary:The Union’s Education Officer or your SLOMoneyIssues:The SU Advice Centre or Student ServicesChildcare:The SU Advice Centre or the Pre-School CentreHousing:The SU Advice Centre or the Student Accommodation ServiceLegal: The SU Advice Centre or Student ServicesDisability: Student Services or the SU Advice CentreBenefits:The SU Advice Centre or Student Services

If you don’t find any luck with any of the proposed contacts or are unsure then don’t be afraid to contact your Student Liaison Officer, the Union’s Education Officer or Course Rep Coordinator on any of the contact information earlier in the handbook.

5.

Staff Student Liaison Committee

Staff Student Liaison Committees (SSLC) are a key part of a course rep’s role and allow students to

feedback to staff about their course and overall student experience. It is important that you attend SSLC

meetings where you will normally be joined by your Course Leaders, Student Liaison Officer and other

Course Reps. Other lecturers and support staff will also often attend.

Meetings are normally held once per semester, with some courses holding a meeting at the end of the

year as an opportunity to look back and put your experiences as a whole into perspective. It is also an op-

portunity to review the outcomes from any suggestions that have been made during the year and check

whether issues raised have been resolved.

Below is a short run through of what to expect as well as some helpful tips on how to act before, during

and after an SSLC.

Before a meeting (Preparation)• Contact your course and identify issues they want to be raised. You can do this in a number of ways

including via a 5-10min ‘lecture shout-out’, using email, blackboard/Web CT, messaging or posting

on social networking sites, or simply by meeting others on your course face-to-face. However don’t

be afraid to use your own ideas and share them with the Course Rep Coordinator!

• Contact other course reps from your course to decide how to bring forward shared issues.

• Remember to share both the positive and negative issues from your course; sometimes mentioning

what is positive about your course can be as beneficial to the university in-terms of sharing best

practice as fixing the negative.

• Make a list of issues you will want to raise and if you want add them as agenda items, don’t hesitate

to contact the administrator or chair of the meeting to add them.

• Read and check the minutes before the meeting, both to see the background situation and to

establish whether any points for action have been made.

• Check time and venue of the meeting. You will be advised of this via your SLO, or one of your school

administration team.

• As mentioned earlier you may wish to email your course members for feedback and suggestions.

Always use your UCLan email address for this purpose. Your SLO may help in providing contact with

your peers, although you will have to sign a data protection agreement.

6.

During a meeting (Presentation)• Arrive on time and don’t be afraid to introduce yourself to the Chair or Administrator if it is

your first meeting.

• Don’t be afraid to ask if you feel uncomfortable at any point, whether it be the layout of the

room before the meeting as well as explanations of issues or process during the meeting.

• Present all the comments from your course, even if you don’t agree with them. You can be

anonymous about the sources but remember to quantify the width and depth of opinions.

• If you feel confident enough don’t be afraid to suggest solutions to issues, remember with a

student perspective you are likely to have ideas that the staff have not considered.

• Remember staff, generally want to make improvement in their areas and appreciate

cooperation/negotiation. Remember staff are also under external pressures so cannot

always promise immediate solutions. However while you may not see instant changes in a

module, by raising issues you will have a considerable impact on its experience the following year.

After a meeting (Feedback)• Read through the minutes to make sure they are accurate and remember to confirm this when

asked at the next meeting.

• Put the minutes of the meeting on the course notice board or send them out via email.

Summarise the relevant points and actions where possible.

• Remember when possible to email the minutes to the Course Rep Coordinator

(mmdodd3@uclan.ac.uk) to keep the Student’s Union aware of current issues that may be

developing across the University.

• Keep in contact with your course leaders to chase up any outstanding issues/actions and be kept

up to date on developing ones.

• Feedback to your course members, remember that you are representing them! You can use

many of the methods you used to identify

key issues such as a lecture shout out, use of

socialnetworking or an email.

For further guides on how to be a successful course rep check out the UCLan SU Website here

or the “Files” section on Group Spaces.

7.

Jargon Buster

AOB – Any Other BusinessAny Other Business is an open opportunity for anyone within a Staff Student Liaison Committee before the close of a meeting to bring up any relevant topic which may have not been covered during the meeting.

LDU – Learning Development UnitThe Learning Development Unit based in the Fylde building is the staff development unit of the university. Further it also plays a crucial in the promotion and organisation of key innovation projects across the university’s provision and services.

LIS – Learning and Information ServicesLearning and Information Services look after all things involving IT and the Library. They also look after IT Services and Equipment across most of the Campus as well as providing a range of services which allow you to work online from halls or home.

MEQ – Module Evaluation QuestionnaireModule Evaluation Questionnaires are completed by all students at the end of a module and is a method of review conducted by the course in order to aid feedback and continuous improvement of the design and delivery of a particular module.

NSS – National Student SurveyThe National Student Survey is an annual survey available to all final year undergraduate students. It asks twenty-three questions which cover all aspects of your university experience including learning and teaching, assessment and feedback as well as organisation and management. As a result it is used as a key national indicator and measure of both academic quality and student experience across all UK higher education institutions. Formoreinformationvisitwww.thestudentsurvey.com

NUS – National Union of StudentsThe National Union of Students is the national voice of students helping them to campaign, get cheap student discount and provide advice on living student life to the full. UCLan SU annually pays an affiliation to NUS and as result benefits from year-round support and training.

8.

QAA – Quality Assurance AgencyThe Quality Assurance Agency for Higher Education is an independent body which review the perform-ance of universities and colleges of higher education. They check how well universities meet their respon-sibilities on academic standards and quality, identifying good practice and making recommendations for improvement by conducting reviews and publishing reports on the confidence that can be placed on a universities management of standards and quality.

SLO – Student Liaison OfficerStudent Liaison Officers are recent graduates, employed across the university to work in conjunction with University Services, their designated Schools and the Students’ Union. They act ultimately as a referral point, to provide students and course reps with support, guidance, information and impartial confiden-tial advice.

SAC – Student Affairs CommitteeThe Student Affair Committee consists of five elected full time officers whom work together as part of the SAC to represent the views of the student body to the University and other external organisations.

School DescriptionsADP School of Art, Design and PerformanceBNE School of Build and Natural EnvironmentCEPS School of Computing, Engineering and Physical SciencesESS School of Education and Social ScienceFIS School of Forensic and Investigative SciencesJMEC/JOMAC School of Journalism, Media and CommunicationLBS Lancashire Business SchoolLLS Lancashire Law SchoolSTO/SSTO School of Sport, Tourism and Outdoors

9.

Group Spaces

GroupSpacesistheunion’snewdatabasepackage–basicallyitisakeytoolthatweusetokeepyouuptodatewithinformationandevents.

What do you need to do?As soon as we are given details that you are a Course Rep, we can add the bare bones of your details (i.e. your email address) to the database – you should then get an email welcoming you to Group Spaces. From this email, simply follow the link and fill in your details and create a profile.

What’s on Group Spaces?By creating a profile, you should be able to log-in to group spaces – on there you will be able to find the details of both relevant staff and other student reps, find files and support materials including simple guides, factsheets and this handbook. You will also be able to sign into events such as socials and training including as well as have access to various course rep academy materials.

Why do we need your details?The Union simply has your details to keep up-to-date with you – we promise to keep the details securely, and to only use your details to keep you up to date with relevant events and briefing that matter to you.

However don’t be worried about various messages clogging up your inbox. We promise to only email you weekly and where possible fortnightly with a compilation of relevant messages from around the Union, unless we feel a particular message deserves to be brought to your urgent attention.

For more information about Course Rep areas of

Group Spaces please contact the course rep co-ordinator

10.

The Course Rep Academy

During 2011/12, the Students’ Union has decided to introduce a year round optional trainingschedule known as the Course Rep Academy. Designed for course reps to enhance their ownskillsandemployabilitytheacademyconsistsofeightskillsbasedtrainingsessions,aswellasareflectivejournal.Itisawayforcourserepstodevelopskillsandreallystandoutfromthecrowd.

What kind of skills will be focussed on?The sessions will be a mixture of the soft skills that are required by employers, and skills to really make your voice heard as a Course Rep. So far there are sessions on Communication Skills, Networking, Time Management, Leadership and Using Data to Reinforce Arguments with more to be added over the upcoming weeks. These skill sessions will enhance some of the work that we do in basic training, and will really be polishing some of the skills that we know you’ve got.

What’s the level of commitment?The Course Rep Academy will be available for you to drop in and out as you choose – if you only fancy doing time management and nothing else, then that is up you. However to qualify for the full award there will be some time commitment involved, these being:

Level1(Bronze)–4trainingsessionsandareflectivejournalLevel2(Silver)–6trainingsessionsandareflectivejournalLevel3(Gold)–8trainingsessionsandareflectivejournal

Who’s it accredited by?The Academy is endorsed by an Institute of Leadership and Management Training Centre. Any further participation in the award will also count towards the V Award (contact the Centre for Volunteering for more information).

How can I get involved?For more information and to get involved please contact the Course Rep Coordinator.

11.

School Reps

IneachschoolintheUniversity,oneSchoolRepwillbeelected.School reps are there to provide the missing link between the University and Students’ Union. They will all sit on a School Rep Committee to discuss common issues between schools, and will have regular one-to-ones with the Representation staff of the Union.

They will also be encouraged to meet regularly with the Dean and Associate Deans of School, and the SLOs. The Schools reps are the representatives for all course reps in their School.

These spokespeople raise issues on behalf of Course Reps and most importantly, the students in their own school. They can action the Education Officer to work on their behalf to solve any issues raised. The Education Officer sits on many university committees and therefore has a voice for all students at these high levels of the university, where they are able to act for and in their best interests.

As well as raising important issues, the role offers the opportunity to work with the SAC, School Reps from different departments and other representatives from the student body. For more information on School Reps including how to contact or become a School rep, contact the Representation Coordinator or the Course Rep Coordinator.

Student Liaison OfficersThe role of the Student Liaison Officers is to support students within the school in which they are based as well as provide student focused information to the university. An SLO is normally a recent graduate and as a result are able to understand the students’ perspective. They have also normally been Course Reps themselves.

SLOs are highly involved with the recruitment and supporting of Course Representatives on a day-to-day basis. They act as a first port call and due to their position within the university can often call upon a range of contacts so that any issues raised can be resolved as efficiently as possible. They also often attend SSLC meetings alongside both departmental staff and course reps allowing them to be a useful supporter when needed.

SCHOOLrep

12.

Setting up an Academic Society

Student Societies provide brilliant ways for students to meet people with similar interests, to socialise and make friends, as well as offer opportunities for personal growth and professional development.

We currently have a drive to encourage more societies across the university but would in particular like to encourage more academic societies to be created. Academic societies can complement a students’ degree and further their study of the subject they are undertaking whilst helping to create a sense of community and belonging across the campus.

As a course rep you are in a prime position to be a key organiser of any society as well as enlisting other interested course mates or like-minded people - it may also make it easier to gather feedback on key issues! Academic Societies are a great way for discussing key course topics, sharing resources and knowledge or just simply socialising and organising events for course mates.

1. Find9coursematesorlike-mindedpeople.2. Gotowww.uclansu.co.uk/activitiesanddownload acopyofthe“CreateaNewSociety”Form.3. ContacttheStudentInvolvement&Development Team(SIDC)(foundonthegroundfloorofthe UnionBuilding)whowilladviseandsupportyou.4. HanditintotheSIDCofficeintheSUoremailsuclubsandsocs@uclan.ac.uk5. YourformwillbelookedoverbytheSUandadecisionwillbemadeonwhethertoaffiliate youwithin2weeks.

Formoreinformationonsettingupasocietycontactthe“CreateaNewSocietyForm”fromgroupspaces.

Setting up a societycan be done by

simply following these 5 steps:

13.

UCLan Students’ Union

Mission:

“To Make Life Better for Students”The University of Central Lancashire Students’ Union is located at the heart of student life in Preston. Our role is to make the time you spend at the University as enjoyable as possible, and we do that through a range of services and facilities. The Students’ Union may be best known for its bars, entertainment, sports clubs and societies, but of course there is a lot more than that. We have full time professional staff that are keen to help you make the most of your time with us. But the best part of the Students’ Union is that it is run by students for students and you can get involved at whatever level you choose. We encourage everyone to participate in Union activities.

The Student’s Union and, more distinctively, the Education Officer are crucial in ensuring the effectiveness of course reps. We are here to support you and guide you in any way we can.

Wedothisby:

• Communicating with course reps via email, training sessions and staff/student committee meetings(SSLCs).

• Awardcertificationtoallactivecoursereps.

• Haveanopendoorpolicywhenavailable.

• Providetrainingtofulfilyourroleeffectively.

• Embrace common issues being tackled at course level and support them through to the a propriatehighercommittees.

Student Affairs Committee (SAC)This year, five full time officers were voted into office by you, the students, to serve on the Students’ Union Student Affairs Committee. The main role of Officers is to represent the views of the student body to the University and other external organisations.

The Education Officer is responsible for any academic issues representing all students, be they full-time, part-time, undergraduate or postgraduate. They are responsible for co-ordinating the Course Representative system and organising their training and the handbook.

The Education Officer also sits on many of the University’s Committees/Boards as well as helping the university to set academic policy. Finally they organise various campaigns throughout the year covering a range of academic issues, usually working with the Campaigns Officer, School Reps and Course Repre-sentatives.

14.

The President has a wide remit as the figurehead of the Students’ Union and attends most of the University’s committees in order to represent students where their voice is needed. The President is the first point of contact for students, having an overall responsibility for the organisation and co-ordinating the work of the Student Affairs Committee. The President is also the Partner College contact.

The Campaigns Officer is responsible for ensuring equal opportunities are promoted and encouraged throughout the Students’ Union and the University. Their role is centred on diversity and welfare in terms of both support and raising awareness. The Campaigns Officer will run various campaigns throughout the year, many of which come out of the new forums. They work closely with student services and the union’s advice centre with regard to these issues.

The Activities & Participation Officer is responsible for clubs and societies within the Students’ Union. They work closely with the Union’s Student Involvement and Development Team to ensure that all the Sports clubs and Societies (including Academic Societies) are well organised and run smoothly.

The Media Officer is Responsible for editing, publishing and distributing the Students’ Union newspaper, Pluto; supervises the radio station, Frequency and the Students’ Union TV station: PSTV.

Students’ CouncilThe members of the Student Council meet once a month to pass union policies and to discuss any is-sues that will affect you as a student. Although any student can attend Student Council, only the elected student representatives can vote on Student Council issues.

If you would like any issues to be discussed at a Student Council meeting remember they are only held once a month and your ideas need to be submitted in writing to the Council Chair, Jason Smith (by emailing mdodd3@uclan.ac.uk), at least five days before the meeting. The Student Council is a representative body made up of students elected to various positions. It is a great opportunity to get further involved in student life.

15.

Membership Services

The Student Voice UnitThe Student Voice Unit is made up of two full-time staff members including the Representation Coordinator and the Course Rep Coordinator.

• Havinganopenofficepolicytospeaktoyouaboutissuesastheyarise.

• Doing research into on-going issues around the university, and working with you as representativestoseekresolution.

• RunningtheStudentVoiceHub(onthefirstflooroftheUnionbuilding),whichisyourspaceto dosomework,meetpeople,usethecomputers,andfindoutuptodateissues.

• Researchingwiderhighereducationandsocialissuesaffectingstudentsandbriefingyouon them.

• Workingwithyoutocreatecampaignsacrossyourschools.

• RunningtheCourseRepAcademytohelpincreaseyouremployability,andcreatingspacesto improveyourskillsandeffectivenessascoursereps.

The Student Voice Unit can be found on the first floor of the Union building (behind the SAC office).

The Advice CentreIf you or anyone you know needs help or advice, drop in and visit the Students’ Union Advice Centre. The centre offers free, impartial and confidential advice to all students and can help with representation on a wide area of issues that you could encounter while at university. The Advice Centre has trained advisors to give help and guidance on:

• Housing

• Money

• DisciplinaryandComplaintprocedures

• Benefits

• Academicmatters

ThereareseveralwaystocontactTheStudents’UnionAdviceCentre:

Tel: 01772 894880Email: suadvice@uclan.ac.ukOrsimplydroptotheAdviceCentreintheStudents’Unionbuildinghub.

16.

The BridgeThe Bridge Student Employment Centre helps students get part-time and vacation work with local, respectable employers. The Bridge advertises a wide range of vacancies both paid and voluntary that can earn you some money, improve your C.V. as well as enhance your employability for after you graduate.

What are the Benefits of using The Bridge?• Aswellasadvertisingjobsfromlocalcompanies,wealsoadvertiseonbehalfofjobcentres.

• Jobs fair are held twice a year where local employers are available to talk to you about workingfortheircompany.

• Anemploymentagencyserviceisalsorunsowecanlookforpart-timeorvacationworkfor youinadditiontoyoulookingonournoticeboards.

• We’reopenallyearround.

• Easyaccess–TheBridgeislocatedinthehubonthegroundflooroftheSUbuilding.

The advisors at The Bridge are also able to give you advice on Tax, National Insurance, International Student working rules and general employment advice.

YoucancontactTheBridgeon:

Tel: 01772 894894Email: thebridge@uclan.ac.uk

17.

The University

HoweversupportdoesnotjustcomeintheformoftheStudents’Union,theUniversityalsooffersanumberofservicesandfacilitiesthatyoucansignpoststudentstowhenapproachedasacourserep.

The ‘i’The Student Information Centre, also known as the ‘i’ is an exciting facility located at the front of the Foster Building. The Centre provides a wide range of information, support and advice, operating along the lines of being a One Stop Shop.

The ‘i’ has a team of experienced staff who are familiar with most of the issues students want to know about. Many of our staff are former UCLAN students with an in-depth knowledge of the University. The main reception area offers a general information facility covering all aspects of University life. If students are unsure where to go or what they need to do next – they can call into the ‘i’ and staff will either answer the query or find out the answer. Alternatively they will work with the student to resolve the problem. Students are only directed to other parts of the campus for specialist services or where it is appropriate to use their own School/Department.

Services they provide include:• Bookingofappointmentsforspecialistse.g.FreshStart,APLCoordinator,andInternational Advice.

• Counciltaxenquiries.

• Loanpaymentenquiries.

• InternationalStudentadviceincludingvisaadvice/information.

• Helpwithinduction.

• Financialsupport(ALF/emergencyloans).

• Loans,bursaries&tuitionfeeinformationandhelp.

• AccreditationofPriorLearningadvice/applications.

• Restartingstudyinformation.

• Studyabroad(exchange)advice).

• Students’Unionadvice.

• Accommodationadvice.

• Academicadvice.

Youcandropinbetweenthetimesbeloworcontactthe‘i’usingthevariousmethods:OpeningTimes:Monday-Thursday8.30am-7.00pm*andFriday8.30am-4.00pm

Tel: 01772 895000Email: ti@uclan.ac.ukOnline: www.uclan.ac.uk/the-i

18.

Student Services

Student Services are various support mechanism’s provided by the university for students thatneedthem.Theyaredesignedtoaidstudentswiththepressureofuniversitylifeandindoingsospecialiseinfourmainareas:

Student Financial Support TeamFunding is one of the most important parts of being a student, however it can also be a complicated and confusing area. The Student Financial Support Team, located in the ‘i’ offer general information and guid-ance throughout all aspects of student funding, referring to specialist advisers where necessary.

Multi-faith CentreThe Mulit Faith Centre, located on St Peter’s Square exists to encourage members of all faith traditions or none to develop their spiritual and religious understanding as they themselves develop socially and intellectually at University. The Centre is staffed by a team representing a range of major religious traditions. Members of the team work together to provide a friendly welcome, to offer personal guidance, (religious or otherwise), to give information about places and opportunities for prayer and worship, and to put you in touch with fellow members of your own faith tradition. Several different faith groups meet regularly at the Centre for worship and discussion.

Health CentreWhether you are feeling ill, want family planning advice, or need information on vaccinations for your trip abroad, the staff at the University Health Centre located in the Marsh Building are able to provide you with a caring and confidential service on these and a wide range of medical matters. Students must register as soon as they arrive at University.

Pre-School CentreThe Pre-School located on the Preston Centre currently provides facilities for up to 70 children aged from 6 months to pre-school age. The centre is open Monday to Friday throughout the year and the two session system operated enables students to match child care needs to study requirements.

19.

The Students’ Union Contacts

The Student Affairs Committee (SAC)Located on the First Floor of the SU Building

ReniEddo-Lodge-PresidentTel: 01772 894898Email: supresident@uclan.ac.uk

BeccaVafeas-EducationOfficerTel: 01772 894855Email: sueducation@uclan.ac.uk

StefanPopovic-TheCampaignsOfficerTel: 01772 894891Email: sucampaigns@uclan.ac.uk

JackBanks-ActivitiesandParticipationOfficerTel: 01772 894848Email: suapofficer@uclan.ac.uk

DaveStubbings-MediaOfficerTel: 01772 894875Email: sumedia@uclan.ac.uk

Student Voice Unit Located on the First Floor of the SU Building

MartinDodd-ActingRepresentationCoordinator:Tel: 01772 894865Email: mdodd3@uclan.ac.uk

MartinDodd-CourseRepCoordinatorTel: 01772 895385Email: mdodd3@uclan.ac.uk

The Advice CentreLocated on the Ground Floor of the SU BuildingTel: 01772 894880Email: suadvice@uclan.ac.uk

The BridgeLocated on the Ground Floor of the SU BuildingTel: 01772894894Email: thebridge@uclan.ac.uk

20.

University Contacts

Student Liaison Officers Located in Rooms 102/103 of the Harris Building

RachelleO’BrienSchool of Built and Natural Environment, School of Journalism, Media & CommunicationSchool of Language and International StudiesTel: 01772 893855Email: reobrien1@uclan.ac.uk

JohnMoffatSchool of Lancashire Business SchoolSchool of Lancashire Law SchoolSchool of Education and Social Science Tel: 01772 894635Email: jcmoffat1@uclan.ac.uk

LauraPendergastSchool of Art, Design and PerformanceSchool of Computing, Engineering and Physical SciencesTel: 01772 892452Email: lfpendergast1@uclan.ac.uk

JamesLambSchool of HealthSchool of DentistrySchool of Social WorkSchool of Postgraduate Dental and Medical EducationTel: 01772 895089Email: jtlamb2@uclan.ac.uk KarinaRoydenSchool of PsychologySchool of Forensic and Investigative SciencesSchool of Pharmacy and Biomedical SciencesSchool of Sport, Tourism and The OutdoorsTel: 01772 893748Email: kroyden@uclan.ac.uk

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Other Services:

The <i>Tel: 01772 895000Email: ti@uclan.ac.uk

Student Finance SupportTel: 01772 895858Email: sfsteam@uclan.ac.uk

FuturesTel: 01772 895858Email: futures@uclan.ac.uk

Counselling ServicesTel: 01772 892572Email: corecep@uclan.ac.uk

Disability Advisory ServicesTel: 01772 892593Email: disability@uclan.ac.uk

Multi Faith CentreTel: 01772 892615Email: ywhiston@uclan.ac.uk

Health CentreTel: 01772 892598

International OfficeTel: 01772 201201Email: international@uclan.ac.uk

Pre-School CentreTel: 01772 892598

Centre for VolunteeringTel: 01772 893669

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