Handbook 2012/13

COURSErep

Pg.1 IntroductionPg.2 Welcome from joey

-Being a Course Rep-Pg.3 What is a Course Rep?Pg.4 Common IssuesPg.5 Student Staff Liaison CommitteePg.5 Before the meetingPg.6 During the meetingPg.6 After the meetingPg.7 Jargon BusterPg.9 The Course Rep AcademyPg.10 School Reps

-Your Union-Pg.11 UCLan Students’ UnionPg.11/12 Student Affairs CommitteePg.12 Students’ CouncilPg.13 Membership Services:Pg.13 Representation & Democracy Department

Pg.13 The Advice Centre

-Your University-Pg.14 The ‘i’Pg.15 Student Services:Pg.15 Student Financial Support TeamPg.15 Multi-faith CentrePg.15 Health Centre

Pg.15 Pre-School Centre

-Contacts-Pg.16 The Students’ Union Contacts

Contents

Introduction

Welcome and congratulations on becoming a Course Representative at the University of Central Lanca-shire. This handbook is designed to provide you with everything you need to help you be a successful Course Rep. It outlines your role and the expectations that come with it; relevant contacts of people and services that can support you during your time as a Course Rep; as well as how to respond to common and sometimes complex queries you may receive from other students.

As a Course Rep you are a vital link between the students’ on your course, the University and the Students’ Union. As a result the Students’ Union will support you in various ways outlined further in this handbook as well as provide you with plenty of opportunities to use your voice and get involved.

The role is flexible with the minimum requirement being to attend the initial training at the start of the year and all student-staff liaison committee meetings – usually one per semester. However, you can al-ways do more which we encourage as it will help you get the most out of the role, its experiences and the skills that come with it.

By choosing to become a Course Rep you have the opportunity to createchangewhether by changing a module as you study or improving the course for the benefit of future years; developkeyemployabilityskillsthrough optional training such as the NUS nominated Course Rep Academy; but most importantly enjoynewfriendships through numerous events and socials held throughout the year!

Welcome& Congratulationson becoming a course representative atthe University of Central Lancashire

As a course rep you are avital link between the students’

on your course, the University and the Students’ Union.

1.

Hello, I’m Joey and I’m the Education Officer at the Students’ Union. My role is all about making change where change is needed, representing students and just generally making your student experience the best it can be. I’m an elected officer and a 1/5th of you SAC (Student Affairs Committee) and we are the people who work to make life better for students.

So what do I cover? Well, quite a few things. Everything from feedback to personal tutors, anything that effects your education then I’m your guy! I even get to sit on the University’s Academic Board where I can create change at the very top.

However, I can’t do this all on my own. I’m just the figurehead; you’re the real change makers. It is you that can help me get feedback from your courses, you who can lobby your lecturers; it is you that will create a better future on your course and for the entire student body. I didn’t imagine in a million years I’d be where I am now but it all started with being a Course Rep for three years. And now here I am, making change and it couldn’t be more rewarding. Get involved, make difference, and change lives.

Joey Guy Martin Dodd & Amelia ShaweEducation Officer 2012/13 Course Rep Coordinator & Course Rep and Student Experience InternEmail:sueducation@uclan.ac.uk Email:coursereps@uclan.ac.ukTel:01772894898 Tel:01772894865

Hello everyone& welcometo being a

Course Rep!

2.

Hello everyone& welcometo being a

Course Rep!

3.

What is a Course Rep?

A Course Representative is a student who is elected by their peers to represent their fellow students’ views and opinion to the Department, School, University and Students’ Union. Course Representatives interact within each School, working proactively and diplomatically to improve the academic and non-academic experiences of students. Previous understanding is not essential because the Students’ Union provides training.

As a course rep you are expected to:• Attendtrainingprovided

• Beaneffectivecommunicatorbetweenstaffandstudentsonyourcourse

• Voiceopinionsofthestudentswhetheritissomethingyoupersonallyagreewithornot

• AttendStaff/StudentLiaisonmeetings(usuallyonceasemester)raisingimportantissues andfeedingbackresponsestoyourcourse

• Ensurestudentexperienceandperspectiveisincludedinalldecisionsthataremade

• Referanystudentwithissuesnotrelevanttothestructureorqualityofthecoursetothe appropriateStudents’UnionorUniversityService• RaiseissueswhererelevanttoyourSchoolReporEducationOfficerforfurtherconsultation oraction

In return you’ll gain recognition, support and respect in your role,

Including:• Aninitialtwohourtrainingsessionidentifyinganddevelopingthekeyskillsrequiredto effectivelycarryouttherole

• ThechancetodevelopkeyemployabilityskillsandreceivedanendorsedInstituteof LeadershipManagementcertificatethroughtheCourseRepAcademy.TheCourseRep Academyisaprogrammeof8skillbasedsessionsrelatingtobeingaCourseRepdesigned torelatetobothpersonalstudyandemployability–nominatedforNationalUnionStudents’ HigherEducationAwardinJune2012.

• TheopportunitytoattendthefirstCourseRepConferencetonetworkanddiscusskeyissues affectingstudentsatUCLan.

• RecognitionthroughtheUniversity’sCentreofVolunteeringwhereyouwillbeabletoregister volunteering hours throughout the year (visit www.uclan.ac.uk/volunteering or email cfvolunteering@uclan.ac.ukformoreinformation).

• Recognitionintheformofacertificateandawardseveningoncompletionoftheroleandas aresultofmeetingsetrequirementsoutlinedabove.

For a full role description visitwww.uclansu.co.uk/coursereps

Common Issues

As a Course Rep you will find students raising many types of issues ranging from course related issues to more general complaints or person problems. You should always remember a Course Rep is there to be a spokesperson for their course peers, not a mentor or advisor! Where relevant you should signpost students to a relevant servic or department.If you are ever in doubt in how to deal with a particular enquiry or issue you should emailcoursereps@uclan.ac.uk.

Rememberattheheartofyourroleiscoursequality,belowaresomequestionsanddiscussionsyoushouldconsiderwhenlookingtogatherissuestoraise,butalsowhenyoureceivecommentsfromstudents.

Curriculum• Are the learning outcomes being met?• Does module content encourage the development of knowledge and skills?• How relevant is the programme to future study and employment?

Learning & Teaching• Should there be more/less lectures, lab sessions or tutorials? • Do current lectures, lab sessions or tutorials run on time and as timetabled?• What teaching methods would you find most useful?• What is the standard of handouts given?

Assessment• Is information given on plagiarism? How useful is it?• What feedback do you receive? Is it prompt and effective?• Do you have enough time to implement comments in your last assignment before the next on is due?

Learning & Teaching• Should there be more/less lectures, lab sessions or tutorials? • Do current lectures, lab sessions or tutorials run on time and as timetabled?• What teaching methods would you find most useful?• What is the standard of handouts given?

Learning Resources• Are there any hidden course costs, e.g. books/ field trips/specialist equipment?• What is the standard of disability access to lecture theatres/teaching rooms?• Are there sufficient books in the library for the number of people on the module/course?• Is access to computer facilities adequate?

Student Progression• How many of each degree classification are awarded each year?• How many students drop out of the programme?• How many students fail?• How many students go into relevant graduate employment?

4.

Quality and Standards• Are programme evaluation forms used? Are the responses acted upon?• Are National Student Survey Results shared? Are they acted upon?• Do you receive any information about what the School/Department has done in light of these questionnaires /surveys?

Staff Student Liaison Committee

Staff Student Liaison Committees (SSLC) are a key to any Course Rep’s role and allow students to feedback

to staff about their course and overall student experience. It is important that you attend SSLC meetings

where you will normally be joined by your Course Leaders, Student Liaison Officer and other Course Reps.

Where needed you can also request your School Rep to attend to support you when raising particular

issues you maybe nervous about.

Meetings are normally held once per semester, and some departments also hold a meeting at the end of

the year as an opportunity to look back and put your experiences as a whole into perspective. It is also

an opportunity to review the outcomes from any suggestions that have been made during the year and

check whether they have been resolved.

Below is a short run through of what to expect as well as some helpful tips on how to act before, during

and after an SSLC.

Before a meeting (Preparation)• Contact your course and identify key issues they want to be raised. You can do this in a number of

ways with the most common being through a 5-10min ‘lecture shout-out’ at the start/end of a lecture;

via email or via the student portal social networking. However, don’t be afraid to use your own ideas

and remember to share them with the Course Rep Coordinator to highlight to others.

• Contact other Course Reps from your course to decide how to bring forward shared issues.

• Remember to share both the positive and negative issues from your course (often explaining what

is positive about your course is even more beneficial to the University in-terms of sharing best

practice than fixing the negative).

• Make a list of issues you want to raise and if you want to add them as agenda items (don’t hesitate

to contact the administrator or chair of the meeting to do so).

• Read and check the minutes before the meeting, both to see the background situation and to

establish whether any points for action have been made.

• Check the time and venue of the meeting. You will be advised of this via a member of the school

administration team.

• As mentioned earlier you may wish to email your course members for feedback and suggestions.

AlwaysuseyourUCLANemailaddressforthispurpose.

5.

During a meeting (Presentation)• Arrive on time and don’t be afraid to introduce yourself to the Chair or Administrator if it is your first

meeting

• Don’t be afraid to ask if you feel uncomfortable at any point, whether it be the layout of the room

before the meeting or both explanations of issues and process during the meeting

• Present all the comments from your course, even if you don’t agree with them. You can be

anonymous about the sources but remember to quantify the width and depth of opinions

• Act in a professional manner throughout remembering to raise point’s assertively and not

aggressively. Depersonalise comments by referring to modules and not naming lecturers!

• If you feel confident enough don’t be afraid to suggest solutions to issues, remember with a student

perspective you are likely to have ideas that the staff have not considered

• Remember staff, generally want to make improvements in their areas and appreciate cooperative

negotiation. They are also under external pressures so cannot always promise immediate solutions.

However remember, by raising issues you may have a considerable impact on future years

and therefore helping the next group of students on your course.

After a meeting (Feedback)• Read through the minutes to make sure they are accurate and remember to confirm this when asked

at the next meeting

• Put the minutes of the meeting on the course notice board or send them out via email. Summarise

the relevant points and actions where possible

• Remember when possible to email the minutes to the Union’s Course Rep Team

(coursereps@uclan.ac.uk) to keep the Student’s Union aware of current issues that may be

developing across the University

• Keep in contact with your course leaders to chase up any outstanding issues and be kept up to date

on developing ones

• Feedback to your course members, remember that you are representing them! You can use many of

the methods you used to identify key issues such as a lecture shout out, social networking or

an email.

For further guides on how to be a successful Course Rep including initiating & preparing agenda items, speaking assertively in public and other general tips check out the UCLan

Students’ Union website by visiting www.uclansu.co.uk/coursereps.

6.

Jargon Buster

AOB – Any Other BusinessAny Other Business is an open opportunity for anyone within a Staff Student Liaison Committee before the close of a meeting to bring up any relevant topic which may have not been covered during the meet-ing.

LDU – Learning Development UnitThe Learning Development Unit based in the Fylde building is the staff development unit of the university. Further it also plays a crucial in the promotion and organisation of key innovation projects across the university’s provision and services.

LIS – Learning and Information ServicesLearning and Information Services look after all things involving IT and the Library. They also look after IT Services and Equipment across most of the Campus including the many PC’s and Apple Macs as well as a range of services which allow you to work online from halls or home.

MEQ – Module Evaluation QuestionnaireModule Evaluation Questionnaires are completed by all students at the end of a module and is a method of review conducted by the course in order to aid feedback and continuous improvement of the design and delivery of a particular module.

NSS – National Student SurveyThe National Student Survey is an annual survey available to all final year undergraduate students. It asks twenty-three questions which cover all aspects of your university experience including learning and teaching, assessment and feedback as well as organisation and management. As a result it is used as a key national indicator and measure of both academic quality and student experience across all UK Higher Education Institutions. For more information visit www.thestudentsurvey.com

NUS – National Union of StudentsThe National Union of Students is the national voice of students helping them to campaign, get cheap student discounts and provide advice on living student life to the full. For more information visitwww.nus.org.uk

7.

QAA – Quality Assurance AgencyThe Quality Assurance Agency for Higher Education is an independent body which review the performance of universities. They check how well universities meet their responsibilities on academic standards and quality, identifying good practice and making recommendations for improvement by conducting reviews and publishing reports on the confidence that can be placed on a universities management of standards and quality.

SLO – Student Liaison OfficerStudent Liaison Officers are recent graduates or placement students, employed across the university to work in conjunction with University Services, their designated Schools and the Students’ Union. They act ultimately as a referral point, to provide students with support, guidance, information and confidential advice.

SAC – Student Affairs CommitteeThe Student Affair Committee consists of five elected full time officers whom work together as part of the SAC to represent the views of the student body to the University and other external organisations.

School DescriptionsADP–School of Art, Design and PerformanceBNE–School of Build and Natural EnvironmentCEPS–School of Computing, Engineering and Physical SciencesESS–School of Education and Social ScienceFIS–School of Forensic and Investigative SciencesJDC–School of Journalism and Digital CommunicationLBS–Lancashire Business SchoolLLS–Lancashire Law SchoolLIS–School of Languages and International Studies (also Learning and Information Service)STO/SSTO– School of Sport, Tourism and Outdoors

8.

This year for the first time UCLan Su will be holding its first Course Rep

Conference on 14th November in 53 Degrees with lunch provided. The conference will be centred on developing a stronger Course Rep

System at UCLan. Keep an eye out closerto the event for more details.

The Course Rep Academy

During2011/12theStudents’UnionintroducedtheCourseRepAcademy,ayearroundtrainingscheduleforCourseRepstoenhancetheirownskillsandemployability.Consistingofeightskillsbasedtrainingsessions,aswellasareflectivejournaloncompletion,theAcademyisawayforyoutodevelopkeyemployabilityskills.

DuetothehugesuccessoftheprogrammelastyearincludingbeingnominatedforanawardattheNationalUnionofStudents’HigherEducationAwardstheUnionislookingforwardtore-launchtheacademylaterthisyear.

What kind of skills will be focussed on?The sessions will be a mixture of the soft skills that are required by employers, and skills to really make your voice heard as a Course Rep. There are sessions on Communication, Networking, Time Management, Leadership and Using Data to Create Arguments amongst others. These skill sessions will enhance some of the work that we do in basic training, and will really be polishing some of the skills that we know you’ve got.

What’s the level of commitment?Course Reps can drop in and out of Course Rep Academy sessions as they choose – for example if you only fancy doing Time Management and nothing else, then that’s an option. However, to qualify for a full award there will be some time commitment involved, for each level of the award including up to eight 2hr training sessions and a final reflective journal.

You can take as long as you want to qualify for the award, and can transfer your credits for the next level up, should you fancy going for gold in the future years.

Who’s it accredited by?The Academy is endorsed by an Institute of Leadership and Management centre. Further opportunity to develop skills once the Gold Award is completed are available by contacting the Course Rep Coordinator.

How can I get involved?The Academy will be officially launched in November, with sessions running throughout the academic year. For more information, and to get involved, please contact the Course Rep Team by emailing: coursereps@uclan.ac.uk.

9.

School Reps

In each School in the University, one School Rep will be recruited.School Reps are there to provide the missing link between theUniversity and Students’ Union while developing community and a sense of belonging between students and Course Reps. They will receive tailored support, meeting regularly with the Education Officer and Representation Staff of the Union. They will also be encouraged to meet regularly with the Dean and Associate Deans of their Schools as well as other key contacts where appropriate. They can action the Education Officer to work on their behalf to solve any issues raised and will have the opportunity to work with the SAC and other representatives from the student body.

AsaSchoolRepaswellasfulfillingmanyoftheresponsibilitiesofaCourseRepyouwillalsobeexpectedto:

• Attend monthly meetings with the Education Officer and Course Rep Coordinator

• Attend School Student Experience or Teaching & Learning Committees (usually once a semester) raising important issues and feeding back responses to Course Reps

• Attend Student-Staff Liaison Committee Meetings in a support capacity if requested by Course Reps from within your particular school

• Be an effective communicator between staff and Course Reps

• Liaise with and support Course Reps within your school as required

• Be part of organising one priority education campaign or supporting one project alongside the Education Officer.

Inreturn,againyouwillreceivemanyofthebenefitsofbeingaCourseRepaswellas:

• An UCLan SU School Rep Hoodie & Volunteer T-shirt for events and personal use.

• The opportunity to complete an Institute of Leadership and Management Certificate in Managing Volunteers paid for by the Union (Details to be confirmed)

• Tailored personal development to ensure your year in the role provides you with key experiences to use in the future

For a full role description visit www.uclansu.co.uk/schoolreps

For 2012/13 the Union is hoping to recruit School Reps in October using an innovative online video application process for the first year of the Union taking more responsibility of the Course Rep System. As part of this School Reps will for the first time be specifically supported and resourced to be effective advocates of change and student-led representation.

For more information on School Reps including and how to become a School Rep, contact the Education Officer or email: coursereps@uclan.ac.uk.

SCHOOLrep

10.

UCLan Students’ Union

Mission:

“To Make Life Better for Students”The University of Central Lancashire Students’ Union is located at the heart of student life in Preston. Our role is to make the time you spend at the University as enjoyable as possible, and we do that through a range of services and facilities. The Students’ Union may be best known for its bars, entertainment, sports clubs and societies, but of course there’s a lot more than that. We have full time professional staff members that are keen to help you make the most of your time with us. But the best part of the Students’ Union is that it is run by students for students and you can get involved at whatever level you choose. We encourage everyone to participate in Union activities.

The Student’s Union and, more distinctively, the Education Officer are crucial in ensuring the effectiveness of Course Reps. We are here to support you and guide you in any way we can.We do this by:

• Communicating with Course Reps

• Awarding certificates to all active Course Reps anually

• Have an open door policy when available

• Provide training that allows you to fulfill your role effectively

• Embrace common issues being tackled at course level and supporting them where needed through to an appropriate committee.

Student Affairs Committee (SAC)This year, five full time Officers were voted into office by you, the students, to serve on the Students’ Union Student Affairs Committee. The main role of Officers is to represent the views of the student body to the University and other external organisations.

The Education Officer is responsible for any academic issues representing all students, be they full-time, part-time, undergraduate or postgraduate. They are responsible for co-ordinating the Course Rep System and organising their training and the handbook.

The Education Officer also sits on many of the University’s Committees/Boards as well as helping the university to set academic policy. Finally they organise various campaigns throughout the year covering a range of academic issues, usually working with the Campaigns Officer, School Reps and Course Rep.

11.

The President has a wide remit as the figurehead of the Students’ Union and attends most of the University’s committees in order to represent students where their voice is needed. The President is the first point of contact for students, having an overall responsibility for the organisation and co-ordinating the work of the Student Affairs Committee. The President is also the Partner Institution contact.

The Campaigns Officer is responsible for ensuring equal opportunities are promoted and encouraged throughout the Students’ Union and the University. Their role is centred on diversity and welfare in terms of both support and raising awareness. The Campaigns Officer will run various campaigns throughout the year, many of which come out of the new Zones. They work closely with Student Services and the Union’s Advice Centre with regard to these issues.

The Activities & Participation Officer is responsible for clubs and societies within the Students’ Union. They work closely with Team UCLan and the Opportunities Centre to ensure that all the Sports Clubs and Societies (including Academic Societies) are well organised and run smoothly.

The Media Officer is Responsible for editing, publishing and distributing the Students’ Union Newspaper and Magazine (Pluto/PR1); supervises the radio station (Frequency); and the Students’ Union TV station: PSTV.

Students’ Council

Students’ Council is the Highest decision making and policy setting body of the Students’ Union. It’s made up of elected Student Representatives who are eligible to vote. The Council decides on Union policy, mandates and trustees to put policies into action and ensures the Student Affairs Committee keep standards high across all aspects of the Union.

Everyone’s welcome to come along to the Students’ Council meetings which are held once a month and anyone can propose a new policy which must be submitted a week before the meeting to the Council Chair, Hayley White (email: mwebber@uclan.ac.uk for more information).

Zones

The Students’ Union has set up three open recurring meetings, themed around different elements of articulating the student voice. The purpose of these meeting, is to give all students an opportunity to help shape and enhamce the student experience. Each zone covers certain themes: BetterUnion,Better University and Better Community. Visit www.uclansu.ac.uk/zones for more details.

12.

Membership Services

The Representation & Democracy DepartmentThe Representation & Democracy Dept. is made up of three members of staff including Matthew Webber, the Representation Coordinator; Martin Dodd, the Course Rep Coordinator and Amelia Shawe, the Course Rep & Student Experience Intern. Our job is to support you as representatives across the university, we do this by:

• Having an open office policy to speak to you about issues as they arise.

• Doing research into on-going issues around the university, and working with you as representatives to seek resolution.

• Running the Student Voice Hub (on the first floor of the Union building), which is your space to do some work, meet people, use the computers, and find out up to date issues.

• Researching wider higher education and social issues affecting students and briefing you on them.

• Working with you to create campaigns across your schools.

• Running the Course Rep Academy to help increase your employability, and creating spaces to improve your skills and effectiveness as Course Reps.

There are several ways to contact the representation and Democracy Department:

Tel: 01772 8948666Email: yourunion@uclan.ac.ukor simply drop into the Representation and Democracy Office in the Students’ Union buildingbehindtheSACOfficesonthefirstfloor.

The Advice CentreIf you or anyone you know needs help or advice, drop in and visit the Students’ Union Advice Centre. The centre offers free, impartial and confidential advice to all students and can help with representation on a wide area of issues that you could encounter while at university. The Advice Centre has trained advisors to give help and guidance on:

• Housing

• Money

• DisciplinaryandComplaintprocedures

• Benefits

• Academicmatters

ThereareseveralwaystocontactAdviceCentre:

Tel: 01772 894880Email: suadvice@uclan.ac.ukOrsimplydropintotheAdviceCentreintheStudents’Unionbuildinghubonthegroundfloor.

13.

The University

However support does not just come in the form of the Students’ Union, the University alsooffersanumberofservicesandfacilitiesthatyoucansignpoststudentstowhenapproachedasaCourseRep.

The ‘i’The Student Information Centre, also known as the ‘i’ is an exciting facility located at the front of the Fos-ter Building. The Centre provides a wide range of information, support and advice, operating along the lines of being a One Stop Shop.

The ‘i’ has a team of experienced staff who are familiar with most of the issues students want to know about. Many of our staff are former UCLAN students with an in-depth knowledge of the University. The main reception area offers a general information facility covering all aspects of University life. If students are unsure where to go or what they need to do next – they can call into the ‘i’ and staff will either answer the query or find out the answer. Alternatively they will work with the student to resolve the problem. Students are only directed to other parts of the campus for specialist services or where it is appropriate to use their own School/Department.

Services they provide include:• Bookingofappointmentsforspecialistse.g.FreshStart,APLCoordinator, andInternationalAdvice.

• Counciltaxenquiries.

• Loanpaymentenquiries.

• InternationalStudentadviceincludingvisaadvice/information.

• Helpwithinduction.

• Financialsupport(ALF/emergencyloans).

• Loans,bursaries&tuitionfeeinformationandhelp.

• AccreditationofPriorLearningadvice/applications.

• Restartingstudyinformation.

• Studyabroad(exchange)advice).

• Students’Unionadvice.

• Accommodationadvice.

• Academicadvice.

Youcandropinbetweenthetimesbeloworcontactthe‘i’usingthevariousmethods:OpeningTimes:Monday-Thursday8.30am-5.00pmandFriday8.30am-4.00pm

Tel: 01772 895000Email: ti@uclan.ac.ukOnline: www.uclan.ac.uk/the-i

14.

15.

Student Services

Student Services are various support mechanism’s provided by the university for students thatneedthem.Theyaredesignedtoaidstudentswiththepressureofuniversitylifeandindoingsospecialiseinfourmainareas:

Student Financial Support TeamFunding is one of the most important parts of being a student, however it can also be a complicated and confusing area. The Student Financial Support Team, located in the ‘i’ offer general information and guidance throughout all aspects of student funding, referring to specialist advisers where necessary.

Multi-faith CentreThe Mulit Faith Centre, located on St Peter’s Square exists to encourage members of all faith traditions or none to develop their spiritual and religious understanding as they themselves develop socially and intellectually at University. The Centre is staff by a team representing a range of major religious traditions. Members of the team work together to provide a friendly welcome, to offer personal guidance, (religious or otherwise), to give information about places and opportunities for prayer and worship, and to put you in touch with fellow members of your own faith tradition. Several different faith groups meet regularly at the Centre for worship and discussion.

Health CentreWhether you are feeling ill, want family planning advice, or need information on vaccinations for your trip abroad, the staff at the University Health Centre located in the Foster Building are able to provide you with a caring and confidential service on these and a wide range of medical matters. Students must register as soon as they arrive at University.

Pre-School CentreThe Pre-School located on the Preston Campus currently provides facilities for up to 70 children aged from 6 months to pre-school age. The centre is open Monday to Friday throughout the year and the two session system operated enables students to match child care needs to study requirements.

The Students’ Union ContactsThe Student Affairs Committee (SAC)Located on the First Floor of the SU Building

EddGraham-Hyde-PresidentTel: 01772 894855Email: supresident@uclan.ac.uk

JoeyGuy-EducationOfficerTel: 01772 894898Email: sueducation@uclan.ac.uk

LeeMac-TheCampaignsOfficerTel: 01772 894891Email: sucampaigns@uclan.ac.uk

BenLatham-ActivitiesandParticipationOfficerTel: 01772 894848Email: suapofficer@uclan.ac.uk

SophieBennett-MediaOfficerTel: 01772 894883Email: sumedia@uclan.ac.uk

Representation & Democracy Department Located on the First Floor of the SU Building

MatthewWebber-RepresentationCoordinator:Tel: 01772 894866Email: mwebber@uclan.ac.uk

MartinDodd-CourseRepCoordinatorTel: 01772 894865Email: mdodd3@uclan.ac.uk

AmeliaShawe-CourseRep&StudentExperienceinternTel: 01772 895384Email: ashawe@uclan.ac.uk

CourseRepsEmail: coursereps@uclan.ac.uk

The Advice CentreLocated on the Ground Floor of the SU BuildingTel: 01772 894880Email: suadvice@uclan.ac.uk

The Opportunities CentreLocated on the Ground Floor of the SU BuildingTel: 01772 894894Email: suopportunities@uclan.ac.uk 16.