Copyright Critical Links S.A. 1998-2006 All Rights Reserved

Copyright Critical Links S.A. 1998-2006 All Rights Reserved.

IP-PBX and VoIP-Gateway

for SMEs and Branch Offices

© Copyright Critical Links SA. 1998-2006 All Rights Reserved.

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Contents

PRODUCT OVERVIEW

IP PBX FEATURES

DEPLOYMENT SCENARIOS

SUMMARY

Best Broadband Appliance, 2005


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What is edgeBOX ?

A multi-function network device (CPE) that provides a full network infrastructure for SMEs and EBOs (Enterprise Branch Offices) Can be easily installed and maintained remotely, “Zero

Touch” for deployment and upgrades

iTEMSTM network management application deployed at Service Provider’s NOC allows total control over large scale CPE deployment.

Full replacement for traditional solutions consisting of assorted components from different vendors.

Best Best Broadband Broadband Appliance Appliance

20052005


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What is edgeBOX ?

• Maintainability, • Simplicity, • Security, • Flexibility, • Reliability• Low TCO

Business Router

WiFI

Security appliance

IP-PBX, VoIP appliance

Bandwidth Management

Storage appliance

Collaborationservices

edgeBOX places intelligence at the edge of the network… fully controlled from the center.

edgeBOX replaces 5-7 traditional appliances / CPE.

Advantages of the all-in-one approach:


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Quick Feature Overview

VoIP and PSTN gateway; SIP, IAX protocols; Voice mail, call routing, parking, music-on-hold,conferences, IVR, ACD, ENUM, …

INTEGRATED MANAGEMENTWeb based, secure Management;User Management: Local or remote RADIUS, LDAP;Local Radius and LDAP server;Full A-A-ASNMP v1,v2Software update ManagementComprehensive reporting

Statefull Inspection Firewall; VPNs (IPSec, PPTP); Anti-virus, anti-spam; Content filtering; Fine grained access policies; authent at firewall, …

File Server (Windows SMB, FTP); Print Server; Disk Quotas; Automatic Backup (local usb disk, remote);Anti-virus check on shares; …

Windows Primary Domain Controller (PDC); single-point logon; Email and HTTP server;Web caching; application platform for new services; …

Support for: ADSL, Cable, UMTS; LAN, WAN, EWAN, and DMZ ports; NAT, DNS, DHCP protocols; …

WiFI 802.11 AP, WEP, WPA,802.1X, Walled Garden, prepaid accessIntegrated AP ModeAccess Controller Mode

Inbound and Outbound QoS; Custom Qos Pipes; Supports Diffserv; Traffic prioritisation through CBQ, RED, WFQ, by user/group/port/protocol, …

VoIP, IP-PBX Router

Security WiFI AP

QoS Storage Collaboration


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edgeBOX software suite

Unified Management Interface enables high-level and easy configuration of integrated services – remotely via a secure connection.

Best-of-breed open-source software and Linux, combined with proprietary components at the core of the system

UnifiedManagement Interface

edgeBOX software runs on commercial off-the-shelf (COTS) hardware from well-known brands (DELL, IBM). Readily available, affordable Scalable, easily maintained Faster technology adoption cycles Future proof


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On the Network’s Edge

BRI FXS

LAN

Ethernet Ethernet

Ethernet

Internal ADSL modem WiFI 802.11b/g

USB ADSL modem

Ethernet/DMZUMTS

ISDN PRI

FXS/FXOISDN BRI

EWAN(private line)

PSTN

WAN(internet)

ISDN PRI

FXS/FXOISDN BRI


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Contents

PRODUCT OVERVIEW

IP PBX FEATURES


SUMMARY



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Integrated Voice and Data

Full IP-PBX solution based on Asterisk™

Analogue and Digital PSTN gateway (FXO/FXS, BRI, PRI)

Allows transparent VoIP calls to internal extensions, remote edgeBOX switches, ITSP or PSTN network

Supports SIP and IAX Integrated QoS for voice

and data enables VoIP as a reliable service

Can be scaled as requirements grow by simply upgrading the COTS hardware


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Fully Featured PBX

Easy to use graphical interface for defining complex IVR menus

ACD allowing routing of volume calls to prioritised queues

Define call rules for different time periods and individual extensions

Voice mail forwarding to email Least Cost Routing tables Telephone Number Mapping (ENUM)

for maximum IP telephony coverage Call conferencing, parking and

forwarding Hunt groups and follow-me feature Sound manager for music on hold and

voice messages User profiles with call permissions


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Connectivity

1. Phones/faxes connect through analogue phone cards with FXS ports

2. Softphones or USB phones on laptops and WiFi phones connect through an integrated WiFi Access Point

3. PCs with softphones or USB phones connect through the LAN

4. IP Phones, or analogue phones with a suitable adaptor, connect via the LAN

5. Calls can be routed to and from ISP via an ADSL connection

6. Calls can be also routed through an existing telephone service (analogue or digital)


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Outbound Routing

Sophisticated call routing tables allow the lowest cost route to be pre-selected, e.g.

Via the Internet to branch offices in different countries to reduce cost

Via the existing telephone network for other international calls to guarantee call quality

Select carrier that provides the lowest cost for the destination called

Calls are connected to a specific service by dialing a prefix code that identifies the server

Different routes can be defined to provide continuity when services fail


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Inbound Routing

ACD functions for distributing large volumes of calls:

Set up voice menus with graphical IVR editor

Define multiple queues from the menus and assign agents to queues

Define frequency of the “announce position” message

Define ring strategy, e.g. ring all, round robin, ring agent with fewest calls

Define max number of callers waiting in a queue

Assign priorities to queues Configure music on hold

Create rules for different time periods, e.g. for holiday cover

Direct Inward Dial (DID)


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Continuity

Calls made through the edgeBOX can be connected using any available service provider:

Via an ISP over the Internet through one or more ITSPs Via the existing analogue or digital telephone networks For all calls, Telephone Number Mapping (ENUM) can

be used to search for a SIP registered numbers, if no number is found, PSTN is used instead

If either IP or PSTN network fails, calls are transparently routed via alternative network


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Interoperable

Interoperable with other devices: Supports all common IP phone and

gateway protocols (SIP, IAX) and codecs (GSM, G729, G711, G726)

Connects to softphones, USB phones, standard phones with ATAs, IP phones, WiFi phones…

Integrates with traditional PBX systems

Support 1, 2, 3 or 4 port, FXS/FXO, BRI and T1/E1 PRI cards

Remote extensions configurable across NAT and firewalled networks

DHCP provides simple network integration

http://iaxtalk.com/index.php?main_page=product_info&products_id=7&zenid=9681e3e642c657d9ecf8dec6039ea9f6


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Quality of Service

Allows for effective VoIP prioritisation.

Outbound and Inbound QoS Outbound classes (upGold,

upSilver, upBronze, and upBE)

Two inbound classes (downBE and downPremium).

Custom QoS pipes guarantee traffic in the event of congestion.

DiffServ Enables differentiated services and Service Level Agreements (SLA)

Uses CBQ, RED, WFQ


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Enterprise Grade Security

Stateful Inspection Firewall (WAN, EWAN, VPNs)

Optional authentication at Firewall level to grant access to services and resources

Policy enforcing and selective access based on user/machine/group

Fully configurable and audited internet access policies to the WAN and EWAN

Secure Virtual Private Network (VPN) with IPSec (3DES encryption and MD5 authentication).

Secure PPTP connections


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Contents

PRODUCT OVERVIEW

IP PBX FEATURES


SUMMARY



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Scenario #1: Standard

The IP PBX (edgeBOX) controls all IP phones (possibly from different manufacturers) and VoIP adapters (ATA)

Calls are routed to the operator using a VoIP connection.

No VoIP specific hardware required for edgeBOX. All connections are through IP.

VoIP Trunks can be configured with/without authentication.

Used by customers that want a new IP platform but want to use some of their existing analogue phones.


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Scenario #2: Maintaining the old PBX

Used by customers that already have a TDM PBX and want to add VoIP users while maintaining the legacy PBX.

Calls are routed to the operator using a VoIP connection (from the IP-PBX);

The new IP Phones are handled by the IP-PBX (edgeBOX);

The existing phones are handled by the legacy PBX;

Calls for the non IP phones are routed to the legacy PBX using a TDM connection between it and the IP-PBX;

The customer migrates the users to the new platform, when it’s completed, the legacy PBX is removed.

Requires PRI/BRI modules on TDM PBX and PRI/BRI cards on edgeBOX for setting a trunk between the two.


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Scenario #3: VoIP Concentrator

Calls are routed to the operator using a TDM connection from the legacy PBX;

The new IP Phones are handled by the IP-PBX (edgeBOX);

The existing phones are handled by the legacy PBX;

Calls for the IP phones are routed to the IP PBX using a TDM connection between the IP-PBX (edgeBOX) and the legacy PBX;

There is no VoIP to the operator. Requires PRI/BRI modules on TDM PBX and

PRI/BRI cards on edgeBOX for setting a trunk between the two.

BRI scenario: BRI cards on edgeBOX (allow 2 simultaneous calls per BRI).

PRI scenario: PRI cards on edgeBOX (allow 30 simultaneous calls per PRI).

Used by customers that already have a TDM PBX and want to add VoIP users, but need to have the legacy PBX as the gateway to the PSTN


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Scenario #4: Without VoIP connection to PSTN

Calls are routed to the operator using a TDM connection to the IP PBX (edgeBOX);

The IP PBX controls all IP phones (possibly from different manufacturers) and VoIP adapters (ATA)

There is no VoIP to the operator. Requires PRI/BRI modules for

edgeBOX. BRI scenario: BRI cards on

edgeBOX (allow 2 simultaneous calls per BRI).

PRI scenario: PRI cards on edgeBOX (allow 30 simultaneous calls per PRI).

Used by customers that want an IP PBX, but don’t have an IP connection to their location.


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Scenario #5: Standard VoIP with backup

PSTN

Used by customers that want an IP-PBX but want to keep a PSTN connection, e.g. for backup purposes or for alternate routing of calls. Requires PRI/BRI/FXO modules for

IP-PBX BRI scenario: BRI cards on edgeBOX

(allows 2 simultaneous backup calls for each BRI).

PRI scenario: PRI card on edgeBOX (allow 30 simultaneous backup calls for each PRI).

FXO scenario: card POTS-FXS/FXO on edgeBOX.


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Contents

PRODUCT OVERVIEW

IP PBX FEATURES


SUMMARY



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edgeBOX Features and Benefits

edgeBOX includes mnay Voice services, based on open protocols. High quality VoIP through QoS system.

Fully featured IP-PBX. Voice mail, call routing, parking, music-on-

hold, conferences, IVR, ACD, ENUM, … Integrated Voice and Data . High level of connectivity, with capacity

for both IP and PSTN network. Inbound-outbound routing. Interoperability with other devices.


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European HeadquartersCritical Links, S.A.Parque Industrial de Taveiro, Lote 483045-504 Coimbra, PORTUGALTel: +351 239 989 100 Fax: +351 239 989119

USA OfficeCritical Software, LimitedSan Jose, California, USA

UK OfficeCritical Software technologies LtdNew Bond Street, London, UK

www.critical-links.com

[email protected]

Documents

Copyright Critical Links S.A. 1998-2006 All Rights Reserved