© copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Amadeus Hotels Product

© copyright 2002 AMADEUS G

lobal Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden

Amadeus HotelsProduct Tour

2002



Amadeus Hotels Product Tour

Understanding how your hotel is displayed to end users Depending on your level of access (Complete Access, Complete

Access Plus, Dynamic Access)

Step-by-step guide to making a hotel reservation

What the reservation looks like to an end user



Making a hotel reservation

Step 1: Availability Displays Making an Availability request

Multi-property display – availability display for properties in a certain

city Shopping for a Special Rate Looking at specific Property Availability

Single-property display – availability display for available rates in a certain hotel

Explanation of the screens



Availability request for Frankfurt

ENTRY:

>HAFRA4JUL-1

Frankfurt 3 letter code

For 4th of July for1 night

Hotel Availability



Multi-property display for Frankfurt

DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO

AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR

85.00-105.00 2 NR+COSMOS HOTEL D F EUR

159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00

END OF DISPLAY



What does the Multi-property display mean ?


AR TR CUR 1 CH+ HOTEL MIRAMAR D T EUR 150.00-175.00

Marketing message

CurrencyCode

Transport code

Rate range

Name of property

Area code

Level ofAccess

Chain code

Line number



Availability request for Frankfurt with Special rate request

Entry:

> HAFRA4JUL-1/SR-AMX

Special rateFor American Express3-letter code



Multi-property display for Frankfurt with Special rate AMX


AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR AMX 80.00-80.00 2 NR+COSMOS HOTEL D F EUR AMX 159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR AMX ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR AMX ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D T EUR AMX 75.00-75.00 6 CH+HOTEL KAISERHOF D T DEM AMX 110.00-110.00> END OF DISPLAY

Rate code requested



Access Levels

Complete Access Indicated by “/” after the hotel chain code Rate range shown on multi-property display taken from

Amadeus database Rates and availability on single-property display taken

from Amadeus database and shown in cryptic mode






159.00-179.00 3 TP!TOP HOTEL FRANKFURT A F EUR ! 50.00-95.00 4 SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! 80.00-156.00 5 ON/MEIROTELS FRANKFURT D R EUR 80.10-95.00 6 CH+HOTEL KAISERHOF D T DEM 110.00-110.00END OF DISPLAY

> HA5Complete Access indicator /

Line number 5

Hotel Availability for full available rate information

Single-property display request for line 5 (Complete Access (/) property)



Complete Access (/) single-property display

DE FRA DOWNTOWN TH 04JUL02-05JUL02

** SINGLE OCCUPANCY RATES ** ON/MEIROTELS FRANKFURT - FRAMER D TAXI EUR -A- -B- CAT TYPE INFO RATE TYPE INFO RATE RAC 1) B1SRAC A G S 88.00 / B2TRAC A G S 95.00 COR 2) B1SCOR A G S 80.10 / B2TCOR A G S 88.00PRO 3) B1SPRO A G S 75.00 / B2TPRO A G S 75.00G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE END OF DISPLAY >

Rate columns A and B

Rate line 2



Access Levels

Complete Access Plus Indicated by “+” after the hotel chain code Rate range shown on multi-property display taken from

Amadeus database Rates and availability on single-property display taken

from hotel chain or representation company’s CRS. Full description of hotel room.



> HA1

Single-property display request from line 1 (Complete Access Plus (+) property)





Complete Access Plus indicator



Complete Access Plus single-property display (seamless information from Hotel Provider’s CRS)

**** CLASSIC INTERNATIONAL HOTELS **** DE FRA TH 04JUL02-05JUL02 *SGL* CH+HOTEL MIRAMAR FRAH20 D TAXI EUR A MEMBER OF CIH-HOTELS 1)85.00 SUPERIOR ROOM WITH TWIN BED B2TRAC G STANDARD RACK RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST 2)105.00 DELUXE ROOM WITH DOUBLE BED A1DRAC G STANDARD RACK RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST 3)85.00 DELUXE ROOM WITH DOUBLE BED A1DCOR G CORPORATE RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST END OF DISPLAY >

Rate line 1



Access Levels

Dynamic Access Indicated by “!” after the hotel chain code Rate range shown on multi-property display taken from

hotel chain or representation company’s CRS Rates and availability on single-property display taken

from Hotel chain or representation company’s CRS. Full description of hotel room.



Single-property display request for line 3 (Dynamic Access (!) property)

> HA3





Dynamic Access indicator

Indicates that the rate range comes from theHotel providers CRS



Dynamic Access single-property display (seamless information from Hotel Provider’s CRS)

**** TOP INTERNATIONAL HOTELS **** DE FRA TH 04JUL02-05JUL02 *SGL* TP!TOP HOTEL FRANKFURT FRATOP D TAXI EUR 1)59.00 PROMOTIONAL RATE B2TPRO G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH 2 SEPERATE BEDS 2)72.00 PROMOTIONAL RATE B1QPRO G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH QUEEN BED 3)95.00 -COR- CORPORATE RATE A2TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE SUPERIOR TWIN BEDDED ROOM 4)80.00 -COR- CORPORATE RATE A1TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE SUPERIOR FRENCH BEDDED ROOM 5)95.00 -COR- CORPORATE RATE A1KCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE KING BEDDED SUPERIOR ROOM 6)50.00 -COR- CORPORATE RATE B2TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH 2 SEPERATE BEDS

MORE >




Step 2: Check for more information

General hotel information Rate information

in Hotel Terms from Complete Access single-property displays in Hotel Pricing from Complete Access Plus and Dynamic

Access single-property displays Chain information

General Hotel Information (Hotel Features)Entry: HF + line number (from multi-property display)

HF (from single-property display)

DE FRA CH+FRAH20 HOTEL MIRAMAR LOCATION ----------------------------------------------- L - LOC BERLINER STRASSE 31 FRANKFURT 60311 GERMANY -TEL: -49-69-920 39 70 -FAX: -49-69-920-39 769 -THE HOTEL IS SITUATED IN THE ABSOLUTELY CITY -CENTER OF FRANKFURT. THE MAIN RAILWAY STATION -CAN BE REACHED BY WALKING WITHIN 10 MINUTES. -MOST POINTS OF INTEREST ARE IN WALKING DISTANCE. EXTRA CHARGES ------------------------------------------ E - EXT -TAX: -TAX INCLUDED IN ALL RATES. -SVC: -SERVICE INCLUDED IN ALL RATES. -MEAL: -BREAKFAST INCLUDED IN ALL RATES. -ADDITIONAL OCCUPANTS: -ROLLAWAYS ARE AVAILABLE ON REQUEST. -CRIBS ARE NOT AVAILABLE. MORE >



Rate information (Hotel Terms or Pricing)

DE FRA ON/FRAMER TH 04JUL02-05JUL02 *SGL* MEIROTELS FRANKFURT D TAXI EUR PRICING -------------------------------------------------------- CAT TYPE INFO RATE RAC 1) B1SRAC A G S 88.00 G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE RATE DESCRIPTION --------------------------------------- D - DES -RAC : RACK RATE EXCLUDED BREAKFAST. RATE INCLUSIONS/EXTRAS --------------------------------- I - INC -TAX : NOT INCLUDED -SVC : INCLUDED -COMMISSIONABLE RATE: YES-10 PERCENT SELL RULES --------------------------------------------- S - SEL -ADV : 2 DAY ADVANCE BOOKING REQUIRED CANCELLATION POLICY ------------------------------------ C - CXL -REFUND REQUIRES CANCEL BY 6 PM DAY OF ARRIVAL MORE >

Entry: HT + required rate line number and column (e.g. HT1A) For Complete Access Hotel

Entry: HP + required rate line number (e.g. HP1) for Complete Access Plus or Dynamic Access Hotel



Hotel chain information (AIS pages)Entry:GGHTL + hotel chain code (e.g. GGHTLMC) INDEX EN 11OCT01 1532Z GHTL******************************************************* * * * MC * M A R R I O T T G E N E R A L I N D E X * MC * * * *********************************************************** ----------------------------------------------------------- KEYWORD TOPIC DESCRIPTION ENTRY ----------------------------------------------------------- MARRIOTT..........ALL ABOUT MARRIOTT HOTELS......GGHTLMCMAR NEWS..............ALL THE LATEST NEWS............GGHTLMCNEW POLICY............POLICY SUB INDEX...............GGHTLMCPOL HELP..............HELP CONTACTS..................GGHTLMCHEL ----------------------------------------------------------- ACCESS............COMPLETE ACCESS PLUS...........GGHTLMCCAP BROCHURES.........HOW TO OBTAIN BROCHURES........GGHTLMCBRO CANCELLATION......MARRIOTT CANCEL POLICY.........GGHTLMCCAN >




Step 3: You have made your choice

Create a PNR (Passenger Name Record)

Sell a room at a hotel



Create a Passenger Name Record(PNR)

Create PNR with name NM1Test/Traveller Mr Airline and/or car booking (if applicable) Hotel booking (see next slide) Contact number: APNCE12121212-B or -H Address: AM Amadeus Marketing Reference: RT Travel Agent End transaction: ET



Hotel Sell (from single property display)

From Complete Access single-property displayEntry:

Explanation: Hotel Sell, rate line number and column, credit card guarantee

From Complete Access Plus or Dynamic Access single-property display Entry:

Explanation: Hotel Sell, rate line number, credit card guarantee

> HS1A/G-CCVI4974999906219057exp1202

> HS1/G-CCVI4974999906219057exp1202



What the booking will look like to an end user?

RP/NCE1A0950/ RF TEST 1.TEST/TRAVELLERMR 2 HHL CH HK1 FRA IN04JUL OUT05JUL B2TRAC EUR85.00 DLY H20 HOTEL MIRAMAR/BC-B2TRAC/BS-12345675/CF-IH504926 /G-CCVI4974999906219057EXP1202 *CH+ SEE RTSVCH 3 AP NCE12121212-B 4 AM AMADEUS MARKETING >

Hotel segmentChain code City code

Arrival/departure

Room/Rate Code

Daily RateHotelname

Booking source (IATA Number)

Confirmation number

Status Code and number of rooms booked(HK = Confirmed)

Room type/rate code



Congratulations...you have made a reservation with Amadeus!

Documents

© copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Amadeus Hotels Product