Consumer-RMA-Claim-Form_ver1_0F.doc

8/11/2019 Consumer-RMA-Claim-Form_ver1_0F.doc

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RMA CLAIM FORM (Applicable for PIB only)

1. Address: (where courier pickup/delivery is required)

Name of Contact Person(First & Last name is mandatory)

Name of Company (If applicable)Address

City

tate

Postal Code (complete)

!elep"one # $it" !% Code

Fa (if any)

Mobile (if any)

'Mail I%

2. Product Informtion: (!"A Prt)

Processor Model Nmber

OPN Nmber

CP* erial Nmber

Manfactrin+ Code

,alid AM% -eat in. (/es) 0 (No)(if No see the terms and conditions)

-eat in. erial Nmber

#. Purchse Informtion:

%ate of Prc"ase

Copy of pplier In1oice (/es) 0 (No)

(if Yes attach the copy / if No see theconditions)

pplier Name

$. Physicl %erifiction: (refer to the terms nd conditions)

C"ips or Crac.s in t"e Pac.a+e or%ie

(/es) 0 (No)

Brnt p *nit (/es) 0 (No)

Mltiple Bent or %ama+ed Pins (/es) 0 (No)

&. 'ult escription / !emrks NO!' 2 Not 3or.in+4 %ead is not accepted as problem description5

. *ld !"A !ef: (Applic+le only if present !"A prt ws replced in pst)

Ori+inal RMA# Ori+inal OPN Ori+inal No5

By fillin+ ot t"is RMA claim form yo accept and are bond by t"e terms and conditionslaid do$n by Ad1anced Micro %e1ices (AM%)5

CPUs are not covered underwarranty if any of the conditionis yes. Refer to the terms andconditions.

oc. !m. %er: 1., '

Inv proof is must for CPUswhich per manufacturing date

code is out of warranty.

Provide eact pro!"em detai"which is encountered specificto CPU or coo"ing Unit.

Refer page #

Comp"ete name is mustper $%& Corporate R%$'uide"ines.


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-rrnty Instructions:

%etermine t"e eact failre of t"e nit and0or coolin+ fan5

%etermine $"et"er yor $arranty claim is co1ered by t"e !erms and Conditions listed in t"e

PIB bo5

Complete all sections of t"e $arranty claim form4 incomplete or inaccrate forms may delay

t"e ser1ice5

u+mit your wrrnty request usin the followin steps (mndtory):

o 6o to"ttp700emailcstomercare5amd5com

o Fill in yor contact information5

o elect t"e follo$in+ fields7

elect0Processor as t"e Prodct !ype5

elect0-rrnty as t"e Cate+ory5

elect0-rrnty ervice !equest8 as t"e !opic5

!ype in 9Processor -rrnty8 or 9etsink -rrnty8 as t"e b:ect

o Complete all remainin+ fields t"at are "i+"li+"ted $it" asteris.(3)

o Attac" t"e RMA Claim form and a scanned copy of yor In1oice5

o Clic. on 9bmit8 to sbmit yor re;est5

o /o s"old recei1e an atomated response and a ser1ice re;est nmber5

o If you do not receive the ervice !equest 4onfirmtion:

C"ec. yor PAM0


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If spplier In1oice is not a1ailable t"en t"e acceptance of RMA part is at t"e discretion of AM%5

me5 horte or -ron Items:

If t"ere is any p"ysical dama+e on t"e ne$ retrns4 please notify t"e carrier immediately and

obtain a $ritten report from t"eir inspector5 Report t"e case to AM% RMA er1ice Center$it"in EG"rs of recei1in+ +oods5

AM% stron+ly s++ests or cstomers to open and cont t"e content of e1ery pac.a+e as

soon as possible5 For any missin+ or $ron+ items recei1ed4 please obtain and fill ot a claimform4 or send a $ritten report4 eit"er by email or fa4 to AM% $it"in H days pon recei1in+5

%elayed to reportin+ may limit yor ri+"t for a fll claim5

Please attac" all rele1ant di+ital p"oto(s) to emailcstomercare5amd5com5 !"is $ill epedite

yor claim procedre5
http://emailcustomercare.amd.com/http://emailcustomercare.amd.com/


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%isul "echnicl Inspection on !"A Prt:

Microprocessor retrns t"at are Otof 3arranty or "a1e any of t"e follo$in+ types of se1ere 1isalmec"anical dama+e may not be retrned5 !"ese Inclde7

1. 4hips or 4rcks in the Pcke or ie:

e1ere c"ips or crac.s in t"e pac.a+e or die are most often cased by improper "eatsin. installationor remo1al5 !"is mode of dama+e is sally t"e reslt of applyin+ ecessi1e force onto t"e die orsbstrate4 or from t"e collision of t"e die $it" a "ard srface5 %ie crac.s can be obser1ed by tiltin+ t"e

part in t"e li+"t5 All die crac.s are considered serindced dama+e5 All die c"ips $it" len+t" or $idt"+reater t"an t"e $idt" of a c"ipcapacitor on t"e CP* (appro5 5mm) are considered serindceddama+e5

2. 8urnt 7p 7nits:

Brned 2p nits are often t"e reslt of improper "eatsin. installation4 not sin+ t"ermal interfacematerial4 not remo1in+ t"e protecti1e tape from t"e "eatsin.4 and0or by sin+ a nonrecommendedt"ermal compond5 !"ese types of defects create electrical s"orts in t"e part and render t"em nableto be tested in a mot"erboard5 Attemptin+ to test electrically s"orted parts $ill dama+e t"emot"erboard5 Brnedp nits are fre;ently se1erely discoloredJ "o$e1er4 some mild discoloration isnormal5

#. "ultiple 8ent or med Pins:

Improper "andlin+ often reslts in mltiple pac.a+e pins bein+ bent5 !"is le1el of dama+e is mostoften cased by forcin+ t"e nit into t"e soc.et incorrectly4 by droppin+ t"e nit4 or by forcin+ t"e pinsa+ainst a "ard srface5

Documents

Consumer-RMA-Claim-Form_ver1_0F.doc