Connect2 Consult Overview Process Outsourcing Solutions General 2010 [Compatibility Mode] (2)

Supporting cross functional business needs

2010

OverviewProcess Outsourcing

© 2009 Connect2Consult. All rights reserved. For recipients internal use only 2

Agenda

C― Overview

― Mission, Vision and Values

Broad Portfolio of Offerings― Cross Functional Support― Engagement Model and Value Proposition― Process Management― Primary Research Methodology

Offshore support― C2C’s support to processes― C2C Market Entry Support Services― Relevant Case Studies― Our Team

Introduction


An innovative process consulting and outsourcing firm, founded with an aim to integrate all cross functional business needs of businesses with the right solution. Help companies in optimizing their resources, improving their productivity and increasing their bottom line results

Ability to rapidly develop capabilities around industry or functional areas, or client-specific processes

Team has extensive experience in consulting, marketing and technology processes thereby understand business needs better

Comprehensive ecosystem of partnership in the consulting, research, application, software and hardware domain to help clients run their business smoothly today and future

Single access point for all business needs and Flexible engagement approach to satisfy client-specific requirements cost effectively

Boutique service framework with focus on providing high quality, personalized and highly customized services to small and medium enterprises

An Overview


Mission, Vision and Values

Right BUSINESS SOLUTION

Mission“To constantly innovate, identify and integrate business needs with

right solutions and help organisations focus their energies on their core business thereby increasing efficiency, productivity and profitability”

Vision“Emerge as a single access point for all consulting and technology needs required at different stages of the business across different

functions “

ValuesSincerity and Transparency… our business, capabilities and intentions

Openness ….. to progress, innovate and change for betterment

Passion…. for personal development, capability enhancement and customer service

Care… of our customers vision, goals and our reputation

Ease…. to customers to communicate effectively

Commitment … to promises, timely delivery and customer satisfaction


Introduction― Overview


Business Solutions and Services― Cross Functional Support― Engagement Model and Value Proposition― Process Management― Primary Research Methodology

Offshore support― C2C’s support to processes― C2C Market Entry Support Services― Relevant Case Studies― Our Team

Broad Portfolio of Offerings

Agenda


Financial Services Industrial TechnologyTravel, Logistics& Hospitality

Enterprise— ERP— BPM

Customer— CRM— Customer Loyalty

Human Resource— HRMS

Supply Chain — Inventory— Warehouse Management

Solutions

Consulting— Sales and CRM— Human Resource— Supply Chain— India Entry

Outsource — Designing

— Website— Logo— E-Brochure and Newsletter— Multimedia Presentations— Animation and Virtual Reality

— Marketing and Sales— Data Entry— Contact Database Generation— Pre-engagement Intelligence— Strategic Support— Media Monitoring

— Application Development and Maintenance

Services

Connect2Consult

Automobile Research and Consulting

Retail

Pharma/Healthcare Consumer Durable

Cross Functional Solutions and Services


Our Engagement Model - OTS and Value Proposition

With Offshore Talent model we aim to provide qualified professionals to support cross functional business processes, making sure that our clients invest invaluable time in driving their business results

Routine/Non Core Processes

Business Need/Challenges to

support goals

Access Offshore Talent to support

processes

Free up your resources to focus on strategic goals

Qualified Resource work as

extended team under

C2C management

Strategy

Sales and Marketing

Supply Chain

HRIncrease efficiency

and productivity

Result in competitive advantage in the

market

Increase in market share and bottom

line

Increase in Employment opportunities


C2C’s analystC2C’sProject Manager

Client

Research request submission 1

Confirmation

Deadline and Scope Confirmation3

Job Assignment

Clarification/Discussion5

End Product Delivery6

Feedback Form

2

7

4

Research request submission

Client enters request per agreed template and emails to C2C

1 Confirmation

Email confirmation of receipt2 Deadline and Scope

Confirmation

Manager confirms and discusses scope / deadlines

3 Job assignment

Assigns jobs to most qualified available person

4

Clarification/Discussion

Analyst takes clarifications, if required and confirms availability/non-availability of requested information

5 End Product Delivery

Analyst returns email with end product

6 Feedback Form

Feedback forms sent to clients for process/quality improvement

7

Process Management


• Validate findings

Report preparation and Quality Assurance

• Create language and data flow• Add observations and key findings• Collation of insights gathered to form a

storyline

• Extraction of “key messages” • Sanity check for any discrepancies• Qualified editors ensure

professional writing style

• Share interim findings as agreed at project inception

• Seek clarifications as appropriate• Deliver the final results

Communicate results

Ongoing Q

C by Project M

anager (~20% of total effort)

Updates and Feedback discussions w

ith client• Determine search strategy• Conduct desk research using premium

data sources• Conduct primary research via fact-

finding interviews

Collect Data • Identify potential information gaps and develop solutions

• Analysis using analytical techniques• Glean key findings and highlight

conclusions

Analyze and synthesize facts

• Propose appropriate recommendations

• Address outstanding issues and questions

• Seek Feedback to evaluate overall work• Determine next steps

Conductfollow-up

• Provide individual feedback

Our Research Methodology


• Design Interview Questionnaire• Develop an Interview Questionnaire/Discussion Guide or Web Survey• Consult with client and share proposed draft for approval

• Define a Strategy• Agree upon the “phone contact approach”• Non- monetary incentives to the interviewees to be agreed in advance with

client (i.e. sharing key findings of the study in exchange for information)• Develop Contact Directory

• Develop a contact list of potential interviewees— Organizations / Supply Chain / Industry experts/ End Users

• Contact list to be updated on a regular basis to monitor project progress and also shared with client if required

• Commence telephonic interviews; refine questionnaires as appropriate• Form an initial hypotheses and corroborate through successive interviews• Maintain detailed transcripts of all telephonic interviews conducted

Start-Up Efforts

Scheduling Interviews

Conducting Interviews

• Establish engagement with potential interviewees through• E-mails / telephone• Managing interviews (fixing appointments, follow ups)

• Determine success factors

Primary Research Methodology

• Synthesis and documentation of information in charts and memos• Cross tabulations and analysis

Summarize Findings

Test the interview guide/questionnaire/approach


Introduction― Overview


Broad Portfolio of Offerings― Cross Functional Support― Engagement Model and Value Proposition― Process Management― Primary Research Methodology

Offshore support to Food and Beverage― C2C’s support to processes― C2C Market Entry Support Services― Relevant Case Studies― Our Team

Offshore Support

Agenda


Our offshore support services across functions

Strategy Support

Sales and Marketing

Sourcing and Supply Chain

Application Development

C2C OfferingsProcesses Value Proposition

• New Market Entry (India)• New Segment Intelligence• Key Account Management (New big

accounts)• New Alliances/Partners

• B2B Prospect Database building in target market and vertical

• Company intelligence• Industry profiling• Competitor analysis

• Vendor identification and evaluation• Researching the supplier's

qualifications • Fix meetings and negotiation support• Logistics support

• Website Designing• Custom software development

• Management can spend more time on value creation strategies and aggressive tactics to cut off competition and make strategic decisions instead of spending valuable time on collecting data/information

• We can support sales and marketing team with all necessary information that they would need to prepare for their new business pitches or for engaging with current clients.

• Extra bandwidth will help expand coverage and enter new verticals which they have not touched upon

• Dedicated team can do an in-depth tracking of competitors, study prospects, customers to respond proactively to the actions of their competitors and industry.

• Qualified professional to support processes at an offshore location is cost advantageous. Significant cost reduction and improved efficiency

• With our presence in India, we can support end-to-end processes to enter Indian market from ideation to having a successfully running business operation on the ground


Pre-engagement Intelligence – Company Intelligence

Client Need

Develop an in-depth understanding of the company to support potential new client engagement. This study was done for a US based consulting firm

Research Approach

Extensive secondary research through databases, company websites and internet searches to develop insights into the company’s past performance and future, analysis of products and segments, geographical spread, competitors and financials

Developed in-depth understanding of the

company

Helped the client to evaluate the company

and helped them in their pitching strategy

Event analysis to identify major

milestones achieved by the company

Exhaustively analyzed the company vis-à-vis market, competition,

financial performance


Prospect Database building

Client Need

To build contact database to help client run a campaign for their products and generate leads. This study was done for Middle East based IT firm

Research Approach

Secondary research, company websites and internet searches to generate a list of C level contacts in pre-defined vertical. The list included information like Contact name, Designation, Phone no, Email and business description

Identify companies in pre-defined vertical through secondary

research

Generated prospects database list

Identify C level contacts in the company

Search for relevant information like email,

phone no, company description

15 © 2009 Connect2Consult. All rights reserved. For recipients internal use only

US Retail Store – India Entry

• A US based consulting firm was helping its client in the apparel and home furnishings export business, to build a new exclusive retail store presence in India

• Secondary research for market assessment, regulatory information, product analysis, competitive study

Data collection for the Development of

India strategy

Strategic assessment to gain picture of the

opportunities and the challenges in the

market

Advisory support in formulating strategy

and developing partnerships

Client got intelligent on the overall industry and the implications if enter

in India

Client Need

Research Approach


Mega Trends in Process Foods Market

• Study and identify the mega trends and sub trends of each mega trends in the processed food industry that influence the markets across US

• Collected news items/ literature on food industry from associations and food consortiums • Used secondary sources to collect information for each trend on parameters like demographics,

consumption patterns, buying behavior, values, economy, lifestyle etc.

Developed insights into future plans and trends

in the market

Interpretations of Mega trends helped the client to shape new services

and products according to the customer needs

and requirements

Identifying the food attributes and the

trends that influence the consumption

spending

Financial and strategic analysis of each global competitor and one key

regional player

Client Need

Research Approach


Evaluation of Potential Joint Venture Partners

Our client is a supplier of Greenhouses and associated garden products based out of Europe. It was considering a potential jointventure with a company involved in aluminium extrusion, fabrication, greenhouses manufacturing and other aluminum applications

Our client wanted to source its raw materials from a low cost country like India. They wanted us to support them in understanding the overall Aluminium extrusion industry within India including various players that can be considered for a joint venture. In the second phase our client also wanted us to do supplier benchmarking and provide negotiation support to close the deal with appropriate supplier

In-depth analysis of the aluminium extrusion industry

within India. Generated comprehensive list of 82 players

Player evaluation and short listing based on nature of their business, size of firm, product portfolio, export experience,

quality standards, technology 19players were short listed

Supported our client during initial conversations and

negotiations with the prospective suppliers

Helped our client to zero down on

one vendor

Client Need

Research Approach


Our Team – Relevant Profiles

Profile 1

Areas of ExpertiseMore than 8 years of experience in Marketing , Quality & Process, Business Planning , Logistics and Supply Chain

EducationMBA from Wigan and Leigh College UK, Six Sigma Green Belt from Motorola University

Profile 3

Areas of ExpertiseMore than 6 years of experience in handling functional domains like Strategic Marketing, Sales, Research and Process Consulting across different verticals IT, Investment Advisory, KPO

EducationMBA from Banasthali University, Rajasthan

Profile 4

Areas of ExpertiseMore than 5 years of experience in sales, marketing and research across sectors including Retail, Financial services, IT and research KPO’s

EducationMBA from Amity Business school, certified financial advisor from AMFI(association of mutual funds in India) and IRDA(insurance regulatory development association)

Profile 2

Areas of ExpertiseOver 6 years of hands-on experience of consulting, business and market research projects like company & industry analysis, licensing, location analysis, investment opportunity assessment, competitive intelligence, and vendor evaluation processes

Industry focus: Pharma, Healthcare, Biotech, Nutraceutical, Food, Education and Retail

EducationPursuing M.S. in Management consulting, a collaborative program run by CDC, India and BITS, Pilani and hold M. Pharmacy from BITS, Pilani

111E/9, Vasant Kunj New Delhi-110070T: 91 98109161390

E: [email protected]

Documents

Connect2 Consult Overview Process Outsourcing Solutions General 2010 [Compatibility Mode] (2)