of 50 /50
Conflict Resolution Michele Brezovec - Coach Teaching Mediation Skills to Help a Team Work Well Together

Conflict Resolution Michele Brezovec - Coach Teaching Mediation Skills to Help a Team Work Well Together

  • View
    213

  • Download
    1

Embed Size (px)

Text of Conflict Resolution Michele Brezovec - Coach Teaching Mediation Skills to Help a Team Work Well...

  • Slide 1
  • Conflict Resolution Michele Brezovec - Coach Teaching Mediation Skills to Help a Team Work Well Together
  • Slide 2
  • 2004-2005 TEAMS
  • Slide 3
  • FLL History 2004-2005: Two teams, First and Second place in States for Teamwork 2003-2004: One girls team and one boys team 2002-2003: First year
  • Slide 4
  • Mechanical Engineering
  • Slide 5
  • Simple Machines
  • Slide 6
  • White Mountains Workshop Teambuilding activities Hiking to a hut Helping each other make it up Mixing it up Laughing a lot Getting to know each other All members must go
  • Slide 7
  • Ready to Climb the Mountain
  • Slide 8
  • Slide 9
  • A Rest Stop on the Way to Tuckermans Ravine
  • Slide 10
  • Kids need to take ownership of the team and their actions.
  • Slide 11
  • Team Needs Each member needs to belong (sharing and cooperating with others) Need to have power (fulfilled by achieving, accomplishing, and being recognized and respected) Need for freedom (make choices in their lives and being safe) Need for fun (fulfilled by laughing and playing)
  • Slide 12
  • Students need to know that they have a voice.
  • Slide 13
  • Group Togetherness: Fridays
  • Slide 14
  • What to Teach to the Team What is conflict Anger management Communications skills - active listening Feelings are important Conflict in our lives Conflict styles Win/win agreements Building trust Social skills
  • Slide 15
  • A Contract
  • Slide 16
  • Conflict Everyone has it Part of our everyday lives Will continue to exist no matter how we deal with it
  • Slide 17
  • We Grow Through Conflict Learn about ourselves, others Learn how to communicate (listen) Learn the skills to solve problems Empathy Understanding With practice/success we become better
  • Slide 18
  • Sources of Conflict Communication Resources Needs Values/perceptions Structural conditions
  • Slide 19
  • Perceptions of Conflict Each person in a conflict will view the conflict differently. For resolution it is important that each understand how the other views the problem.
  • Slide 20
  • Conflict Styles Confrontational/Aggressive Avoidance/Passive Problem Solving
  • Slide 21
  • Conflict Resolution Directly involves the conflicting parties in both resolution process and outcome Proactively offers skills and strategies to participants prior to their involvement in the conflict Maximizes the use of negotiation and mediation processes to resolve disputes
  • Slide 22
  • Feeling Are Important Cant begin to get at the reason(s) for a conflict until we deal with the underlying feelings
  • Slide 23
  • A View to Share With All
  • Slide 24
  • Anger Management Control Communicate Channel Confront
  • Slide 25
  • Dont Let Anger Erupt Fear Hurt Stress Sadness Hostility Loneliness Feelings of failure Frustration
  • Slide 26
  • Peer Mediation is: A chance to work out your problem We wont tell you what to do We will not take sides We are not judges Everything is confidential Both parties need to want to solve the problem
  • Slide 27
  • Mediator A Mediator is a person who brings people together who are separated by disagreement and who help them to solve the problem so that they both win!
  • Slide 28
  • Role of a Mediator Doesnt take sides Is respectful Helps people work together Keeps information confidential Is an active listener A good team worker Dependable and responsible
  • Slide 29
  • What to do Listen carefully Be fair Ask how each person feels Let each person state what happened Treat each person with respect Keep what you are told confidential Mediate in private
  • Slide 30
  • What not to do Take sides Tell them what to do Ask who started it Blame anyone for the situation Ask, Why did you do that? Give advice Look for witnesses
  • Slide 31
  • Ground Rules No name calling or put downs No interrupting Be Honest Agree to solve the problem Do you understand
  • Slide 32
  • Disputants Take ownership of the problem and the solutions When students come up with their own solutions, they feel in control of their lives and committed to the plans of actions that they have created to address their problems. Skills they develop while being a part of the process may carry through to their lives
  • Slide 33
  • Mediation Agreement/Contract We have reached an agreement that we believe is fair and that solves the problem between us. In the future if we have problems that we cannot resolve on our own, we agree to come back to mediation.
  • Slide 34
  • Defining the Problem We cant find solutions until we define it first
  • Slide 35
  • I Messages Behavior - (What event made you angry) When... Feelings - (How does that behavior effect me) I feel Effect - (Reason - Why do I feel this way) Because Change - (What would make it better) What I would like is
  • Slide 36
  • Active Listening Use good eye contact Pay attention to body posture Use non-verbal cues: uh-huh, nod, etc Ask clarifying questions: open or closed questions as needed Repeat back what you heard them say (in your own words) Use neutral language
  • Slide 37
  • A Trust Exercise
  • Slide 38
  • The Treed Cat Story about a student and a cat and what is happening. One student reads it to a volunteer. This volunteer then repeats the story from memory to another student that was outside of the room. Then this student then repeats the story to the second student outside of the room.
  • Slide 39
  • Active Listening Game Draw a picture on a blackboard Have one group of students facing away and one facing the blackboard Students facing the blackboard has to describe what is on the board and the other has to draw it
  • Slide 40
  • Descriptions
  • Slide 41
  • Active Listening Students sit two circles with the inner one facing the outer one. Each pair talks for two minutes learning as much as possible about each other. After two minutes they repeat what they learned. The inner circle then moves over one person to the right until they have talked with all of the students in the outer circle.
  • Slide 42
  • Tie That Shoe
  • Slide 43
  • One Fish, Two Fish, Three Team building game One person in the front facing away from group The group of five students need to take the object from behind the guesser and get it back to base without the guesser finder out who has the object
  • Slide 44
  • The Web We all look at things differently.
  • Slide 45
  • The Web
  • Slide 46
  • Hand Tangle
  • Slide 47
  • Teamwork With Dice
  • Slide 48
  • The Log Rotation
  • Slide 49
  • Everyone Has To Move This Object A Little Further
  • Slide 50
  • THE END