Conference Program

Crowne Plaza Downtown Hotel Indianapolis, IN May 15-18, 2018

United States Indoor Sports Association P: (703) 820-2810 F: (509) 357-7096

1340 N. Great Neck Road, Suite 1272-142 | Virginia Beach, VA 23454-2268

May 17, 2018

Dear Guest:

Welcome to Indianapolis for USIndoor’s 18th Annual Facility Operators Conference and Tradeshow! Six years ago, the last time we held our Conference in Indianapolis, and it remains a fantastic city center for our event. With each passing year, a growing number of our members pass their 25th anniversaries in business. Yet, all is not the same, as industry change ever seems to challenge us with new, inventive ways to do business.

Perhaps most notably, it’s high tech advances that have taken center stage, from player registration to sponsorship, concessions to communications, risk management to business development. Consequently, best practices, programming, marketing and operations have taken on new meaning, and our conference curriculum reflects this trend.

True to our reason for being–recreation and fun–USIndoor’s annual conference is more than just classrooms, too. Where else can you reconnect with industry peers, recharge and leave inspired? So I’m pleased to report another great turnout by both new and old-comers, which is good news for all in terms of the mix of energy, intelligence and comraderie we get to share and experience. And you can take full advantage through activities like the Bus Tour, CAO Banquet and opening and closing socials. There may still time to sign up, if you’d like to ask any of our staff.

Veteran attendees will be pleased to see many first-time sponsors and exhibitors, too, in areas of video technology, payment processing, revenue programs, building construction, office systems, lighting, field maintenance and flooring. I think it’s a sign of good things ahead for USIndoor and our industry. Plus, I think we’ll learn a lot about what we thought we knew already.

You never know when or where the next inspiration will arise. Get involved from the start by setting your personal goals, challenge your assumptions and get into the conversation. Realize, too, that you’re amidst a lot of “Type As”. When you hear someone doing better than you, think first, “how can I learn from this and do better,” and resist the urge to explain away your differences. Listen, share, be open and lower your shield if you find you need to.

I look forward to meeting everyone here this week. Please join me in paying special thanks to our amazing line-up of speakers—many of whom are first-time presenters, almost all of whom are volunteers. Thanks, also, to our generous sponsors, exhibitors, the USIndoor Board and our new Meeting Director, Jennifer Mobley! I hope you’ll “show them the love” they deserve and consider taking a turn when we do it again in Milwaukee in May 2019!

Very truly yours,

Don ShaperoPresident

Conference Schedule & Notes Welcome to USIndoor’s 2018 Facility Operators Conference and Tradeshow. All sessions and activities take place at the Crowne Plaza Indianapolis Downtown Hotel unless otherwise indicated.

Conference name badges or tickets are required for admission to all events and sessions, including off-site. The Exhibit Hall will be closed during all sessions to allow exhibitors to participate in

educational programming and for security. Please cooperate with staff and leave the exhibit hall at the end of exhibit hours.

You’ll find almost all pertinent schedule information on the Conference app. Details, including area

visitor information, are otherwise provided in the body of this Program or will be available at Check-In, and at the “Think USIndoor First” Hospitality Lounge.

Other notes (* indicates pre-registration and separate fee required)

• Badges:

o Black: Executive Symposium attendees (exclusive, separate registration required)

o Blue: Existing Operators (not taking part in the Symposium)

o Green: Startup registrants

o Red: Exhibitors, USIndoor personnel, and other speakers and industry providers

• Check-In and Registration: Grand Hall Foyer (1st Floor)

o Tuesday, May 15 (CAO only): 7:30 AM to 9:00 AM

o Wednesday, May 16 (Bus Tour only): 8:00 AM to 8:30 AM

o Wednesday, May 16: 9:00 AM to 10:00 AM and 4:00 PM to 6:00 PM

o Thursday, May 17: 7:30 AM to 1:00 PM

• “Think USIndoor First” Hospitality Lounge: Grand Hall Foyer (1st Floor)

• Certified Arena Operator Class*: C&O Room (1st Floor)

• Facility Bus Tour*

o Boarding: 8:30 AM at hotel lobby entrance

o Departure: 8:45 AM

o Return: 4:30 PM at hotel lobby entrance

• Opening Social: Slippery Noodle Inn, 372 S Meridian St. (pre-registration required for guests)

• State of Industry Breakfast & General Session: Illinois Street Ballroom (2nd Floor)

• CAO Banquet*: Milwaukee Room (1st Floor)

• Tradeshow: Grand Hall (1st Floor)

• Closing Social: Grand Hall Bar (1st Floor; pre-registration required for guests)

I’m so glad you’re joining us for this exciting event!

Jennifer Mobley, Meeting Director

USIndoor App Download the USIndoor App, available on the Google Play Store and Apple App Store by searching for “USIndoor”. The app features a hub of Conference information in a digital and mobile form,

including schedule of events, session descriptions, sponsor and exhibitor listings, and speaker biographies. The app can also be used year-round for access to USIndoor services, information, and forms, including membership renewal and media and directory information.

“Think USIndoor First” Hospitality Lounge

sponsored by Far Out Solutions Located amidst our meeting rooms at the Crowne Plaza Indianapolis Downtown Hotel, the “Think

USIndoor First” Hospitality Lounge is where guests can gather, relax, and chat while recharging cell phones and tablets between sessions and watching live pictures and tweets from all over our event.

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Photo Contest

sponsored by Far Out Solutions The Photo Contest returns to the 2018 Conference with a chance to win $100 gift card in Milwaukee,

site of the 2019 Facility Operators Conference! Simply post your photos to Facebook, Instagram, and Twitter with the hashtag #USIndoor throughout the event. We’ll stream your posts in the "Think USIndoor First" Hospitality Lounge and announce a winner following the Conference.

Social Media Hashtag: #USIndoor

Tuesday, 5/15

8:00am-6:00pm

Wednesday, 5/16

8:00am-6:00pm

Thursday, 5/17

Startup TrackIntro for Startups

12:00-1:15pm

2018 Industry Survey Successful Market Trends Deep Dive to the Bottom Line Feasibility & Business Planning (1:30)

Afrim Nezaj, moderator Peter Corbett, InSports Mike Gingerich

Financing Methods (3:00)

Friday, 5/18

Untapped Revenue Opportunities Maximum Results Construction Process (9:30)

Elaine Matthews, William Knox, Grand Park Rosie Salas, Trainertainment

moderator USIndoor Provider Intros (10:45)

Executive Leveraging the Latest Tech Defining & Motivating Staff Roles Risk Management (1:45)

Symposium* John Burns, SMG, moderator Gary Lindsey, SMART Solutions

(cont.) Wrap-Up (3:15)

Schedule is subject to change. as of April 24, 2018

* Limited seating, separate registration required. Additional fee may, or may not, apply.

Sponsorship Programs

sponsored by SportsLife X

sponsored by GARED

sponsored by OEO Energy Solutions

Food & Beverage

Tradeshow President's Reception

Tradeshow Luncheon

Birthday Parties

Closing Event*

Technology

Schedule Matrix2018 USIndoor Facility Operators Conference

sponsored by Spot TV

sponsored by The Monument Sports Group

Roundtables: Customer Service: Hate Mail and What Have You Done For Me Lately"?

Opening W elcome*

8:45am-4:30pm

5:00-7:00pm

10:45-12:00pm

4:00-7:00pm

Certified Arena Operator Class

Certified Arena Operator Class

Facility Bus Tour*

Executive

Symposium*

(incl. working lunch)

1:30-4:00pm

5:00-6:30pmsponsored by SportsLife X

Existing Facility Operators

General Session & Keynote

Idea Incubator

Lunch Break (on your own)/CAO Banquet*

8:30-10:30am

9:30-11:45am

Operations

Social Media

1:45pm-4:15pm

Executive

Symposium*

2018 Su ( )

11:45am-1:40pm

Proud & Honored to Sponsor The US Indoor Sports Association

2018 Indianapolis Conference

Far Out Solutions is a world-class provider of Infor-mation Technology (IT) products and services through-out the US & Canada. We offer a broad range of com-prehensive, customizable solutions that will affordably address every current and future IT requirement de-manded by your industry, your facility operations and your participants.

Audio/Video Design & Installation

PC or Mac Computing Devices & Printer Sales

Managed IT Services (24x7x365 Support)

Structured Network Cabling & Wi-Fi Installation

Comprehensive Technology Audits & Assessments

Internal & External Access Control & Monitoring

VoIP Phone Systems

Cloud Computing Solutions

Cyber Security & Monitoring for All IT Assets

Video Surveillance

Please Take The Time To Stop By And Meet Far Out Solutions At Our Exhibit Booth - iPad Raffle At The

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Consultation

PANEL TECHNOLOGY

State of the Industry Breakfast sponsored by SportsLife X

The General Session includes presentations by Don Shapero, president of USIndoor, and Gary Lindsey,

president of SMART Sports Facilities Solutions, who will present the State of the Industry Report, followed

by the Keynote Address by Mike Gingerich.

Mike Gingerich is president of Digital Hill Multimedia, a web development, web software, and social marketing firm; cofounder of TabSite.com, a leading

Facebook Page app service for contests, and multiple other software-as-a-service platforms. He is a noted marketing speaker, as well as author of multiple books, including the Game Plan for Social Media Lead Generation.

Mike’s passion is to “add value”, including seeing businesses and people grow into their highest potential. He has the unique ability to dive deep

quickly, understanding businesses, social networks and trends, while delivering energetic and practical ideas marketers can understand.

Mike hosts a podcast called HalftimeMike.com that offers value from his sweet spots of Web, Social Media, Business, Fitness, and Mission. He lives in Lancaster, Pennsylvania, with his wife and three

children, and escapes to the beach whenever possible! Mike is a triathlete and distance runner, competing in multiple events year round in true weekend warrior fashion.

Session Tracks Opinions expressed by speakers are their own and do not necessarily represent the opinions of the United

States Indoor Sports Association. USIndoor assumes no responsibility for the accuracy or completeness of

the information presented by any speaker. A speaker’s appearance at USIndoor’s Facility Operators

Conference, or the presence of an exhibit at the Tradeshow, does not constitute an endorsement by

USIndoor.

Sessions will meet in the following rooms:

State of the Industry & General Session

Illinois Street Ballroom (2nd Floor)

Tradeshow

Grand Hall (1st Floor)

Executive Symposium Victoria Station (1st Floor)

Idea Incubator Illinois Street Ballroom West & East (2nd Floor)

Startup

C&O (1st Floor)

Executive Symposium (executive registration and fee required)

Moderated by Afrim Nezaj (Afrim’s Sports, NY), Elaine Matthews (High Velocity Sports, MI), Jan Nordmo

(Off The Wall Soccer, CA), and Mark Grossman (Sports Center of Richmond, VA)

Exclusive meetings for facility owners and senior executives run throughout the afternoon on Thursday, beginning with lunch, and all day Friday. Discussion moderators will guide a free-flowing dialogue based on USIndoor’s 2018 Industry Survey and according to input provided by attendees and during the Symposium. Attendees are free to attend all other session tracks.

Idea Incubator (for existing operators)

The Idea Incubator consists of panel discussions and presentations based on central business themes of the indoor recreational sports industry: Sponsorship Programs, Social Media, Food & Beverage, Birthday Parties, Technology, and Operations. Attendees are encouraged to find common threads to enhance understanding and powerfully impact how we look at and conduct future business.

Panel discussions reveal a variety of perspectives and “best practices,” while descriptions of our presenters’ sessions are defined more below. All sessions, averaging about 2½ hours, encourage attendee participation, including a sharing of ideas and experience with sufficient detail.

Thursday, May 17th

1:30 PM – 4:00 PM

Sponsorship: Successful Market Trends Social Media: Deep Dive to the Bottom Line

Peter Corbett (Insports Centers Trumbull, CT) Mike Gingerich (Digital Hill Multimedia, IN)

Win-win with the new shared revenue model of sponsorship, based on trackable results. Hear what sponsorships are working across the country and on a national scale through USIndoor. Share methods and best practices for identifying and aligning with sponsors willing to pay for results.

Building on the keynote outline, this session will dive deeply into a practical strategy that involves the latest social media tactics and tying in lead capture on your website along with email marketing to bring together a complete social media lead generation plan. Facebook video and Facebook Live will be covered as well as ways to use Instagram, Twitter, YouTube, and more to benefit your business.

Idea Incubator (continued)

Friday, May 18th

9:30 AM – 11:45 AM

Food & Beverage: Untapped Revenue

Opportunities Birthday Parties: Maximum Results

William Knox (Grand Park Sports Campus, IN),

Jeremiah Hamman (Westfield Restaurant Group, IN) Rosie Salas (Trainertainment, TX)

Whether playing or spectating, people will get hungry and thirsty at your facility, and they’re willing to spend money at your restaurant instead of going elsewhere. Learn why on-site restaurants are vital for growth, how existing services can be improved, and how you can adapt and apply Grand Park’s model to a facility of any size.

Are you ready to have an explosion of birthday parties at your facility? In this session, we will talk about how to develop a great product and best practices on how to market it. Once you have a great product, you need to sell it. You will learn the BDSQF process of selling to sell more parties. Lastly, you will learn how to hire the right people and teach them how to throw a party that will create memories and keeps parents coming back for more.

1:45 PM – 4:15 PM

Leveraging the Latest Tech Defining and Motivating Staff Roles

John Burns (Sportsplex Management Group, MD),

Nick Stoyanoff (Far Out Solutions, FL) Gary Lindsey (SMART Sports Facility Solutions, FL)

Technology is reshaping how our customers behave and providing opportunities to make our businesses more efficient. Is your facility taking advantage of these opportunities? The facility of tomorrow will use tech advancements to reach their customer base, make their labor more productive, and decrease costs to their building management. These are the facilities that will have the competitive edge and the nimbleness not only to move with the industry landscape but also create it.

Explore different staffing models and how these models, along with the proper writing of job descriptions, will help establish accountability within your organization. In addition to properly written job descriptions we will discuss the importance of establishing a corporate culture and identify the various employee job skills required in today’s ever-changing facility management environment.

Startup Track

Startup Track (for those in the planning stages or not yet open)

Thursday, May 17th

10:45 AM – 12:00 PM 1:30 PM – 2:45 PM

Intro for Startups Feasibility & Business Planning

USIndoor Consultants, moderated by Jim Cline,

CAO (The Goals Group, OH) Eric Sullivan (The Sports Facilities Advisory, FL)

Gain an approach for beginning and carrying out the process of starting an indoor sports facility or conversion project, as well as for meeting with vendors and getting the most out of your Conference experience.

Planning to open an indoor sports facility? Your market/feasibility study will play an important role in the financing, design, and marketing strategy for your new center. This fast-paced session will help you understand the leading drivers to facility success and the top reasons why some facilities fail.

3:00 PM – 4:00 PM

Financing Methods

Jim Cline, CAO (The Goals Group, OH)

Explore the steps needed to secure commercial, investment and SBA financing for your new sports facility. The topic covers the critical processes and priorities in getting functional and sufficient financing. Many tips will be presented as well as potential traps. Save yourself a lot of frustration and time by learning to develop a financing plan that will make your business successful.

Startup Track (continued)

Friday, May 18th

9:30 AM – 10:30 PM 10:45 AM – 11:45 AM

Construction Process USIndoor Provider Intros

Norm Gill (Pinnacle Indoor Sports, WI) Michael Horn (USIndoor, VA)

Balancing investment vs. profitability. To renovate or to build? What is the TOTAL facility cost? How long will it take, really!? Who needs to be in on the project? Dealing with local authorities and codes! How does form relate to function and to profitability?

Learn about USIndoor’s provider membership program and how it can help you find the right companies to provide products and services for your facility project. Meet providers of a variety of products and services, and hear how they can work with you to get your project ready for grand opening.

1:45 PM – 3:00 PM 3:15 PM – 4:15 PM

Risk Management & Insurance Wrap-Up: Marketing, Management

Software & Questions

Mark Grossman (The Monument Sports Group, VA) USIndoor Consultants

Discussion will center on satisfying insurance needs without the headaches, so that you can concentrate on growing your business. Specific coverages and topics will include: General liability, participant legal liability, sexual abuse and molestation, claims management, loss of income, crime, referees and workers compensation, camps, tournaments, and special events.

Join USIndoor’s team of consultants as they share concluding thoughts, answer your questions, and provide additional insight not covered during the structured sessions.

TM

Unlock the power of social media

and your athletic community

Now it’s time to

SHARE YOUR PASSION

with the rest of the world.

You play for

THE LOVE OF THE GAME

You play for

THE COMPETITION

THEY’RE YOUR SPORTS

IT’S YOUR LIFE

KEEP IT YOURS.

A partnership with

Sponsors and Exhibitors

P L A T I N U M S P O N S O R S

The Monument Sports Group

Mark Grossman

Richmond, VA

MonumentSports.com

Insurance

SportsLife X

Morey Rollins

Gaithersburg, MD

SportsLifeX.com

Social Media Community

Spot TV

Bobby Franzo

Covington, LA

SpotTV.pro

Video Management & Webcasting

G O L D S P O N S O R S

Innovative Base Technologies

Dave Barlow

St. Petersburg, FL

UltraBaseSystems.com

Artificial Turf & Flooring

OEO Energy Solutions

John Einarsen

Lake Zurich, IL

OEO.com

LED Lighting Conversion

TM

S I L V E R S P O N S O R S

Far Out Solutions

Nick Stoyanoff

Orlando, FL

FarOutSolutions.com

IT Support &

Managed Solutions

GARED

Andrew Peterson

Noblesville, IN

GAREDSports.com

Sports Equipment

The Hanover Insurance Group

Worcester, MA

Hanover.com

Insurance

B R O N Z E S P O N S O R S

Arena Marketing Systems

Larry Mana’o

Redmond, WA

AM.systems

Branding, Marketing

& Web Design

AthleteTrax

Bryan Greene

Pittsburgh, PA

AthleteTrax.info

Administrative Software,

Websites & Apps

Canadian Indoor Sports Assn.

Doris Bianchini

Virginia Beach, VA

CanadaIndoor.com

Membership Services

& Programming

Get College Right

Hans Hanson

New Haven, CT

GetCollegeRight.com

College Preparation Revenue

Program

Pure Play Sports Turf

Andrew Bounds

Elkridge, MD

PurePlaySportsTurf.com

Non-Infill Synthetic Turf

O T H E R E X H I B I T O R S

Action Floor Systems

Ron Fenhaus

Mercer, WI

ActionFloors.com

Sports Flooring

Athletica Sport Systems

Reid Hart

Kitchener, ON

SportSystemsCorp.com

Dasher Boards

Cascadia Sport Systems

Murdo Paterson

Port Moody, BC

CascadiaSport.com

Boards, Flooring & Equipment

CNECT

Justin Bax

San Diego, CA

CNECTgpo.com

Group Purchasing

Dash

Don Amick

Redmond, WA

DashPlatform.com

Facility Management Software

Dollamur Sport Surfaces

Heidi Sonju

Fort Worth, TX

Dollamur.com

Sports Flooring & Padding

EZFacility

Bryant Strozinsky

Bethpage, NY

EZFacility.com

Administrative Software

& Websites

The Farley Group

Ian McCormick

Puslinch, ON

TheFarleyGroup.com

Air-Supported Structures

FirstForm

Jacques Roman

Warremville, IL

FirstForm.com

Facility Construction & Turf

GO Indoor Michael Horn

Virginia Beach, VA

USIndoor.com/Publications

Official Magazine of USIndoor

Grand Slam Safety

Bob Chamberlain

Croghan, NY

GrandSlamSafety.com

Field Dividers

Hi-Five Sports Franchising

Joseph Fisher

San Francisco, CA

HiFiveFranchise.com

Youth Team Sports

Jaypro Sports

Doug Morrow

Waterford, CT

Jaypro.com

Sports Equipment

Keeper Goals

John Moynihan

Butler, WI

KeeperGoals.com

Sports Equipment

Lainco

Nicolas Décarie

Terrebonne, QC

Lainco.ca

Steel Structures

Lil’ Kickers

Ty Redinger

Redmond, WA

LilKickers.com

Youth Soccer Programs

LiveBarn

Ray Giroux

Montreal, QC

LiveBarn.com

Live Webcasting

Pineapple Payments

Zach Dillman

Pittsburgh, PA

PineapplePayments.com

Payment Processing

PlaySight

Matt Brown

Cresskill, NJ

PlaySight.com

Sports Video & Analytics

Porter Athletic

Dalton Shasteen

Champaign, IL

PorterAthletic.com

Sports Equipment

SCORE Sports

Anthony Henry

Wilmington, CA

SCORESports.com

Apparel & Uniforms

SMG Equipment

Jacob Holler

Auburn, WA

SMGEquipment.com

Field Maintenance & Installation

Equipment

SnapSports Athletic Surfaces

Jeff Vance

Salt Lake City, UT

SnapSports.com

Athletic Flooring

Soccer & Tennis Surfaces

Hank Aldrich

Bartlett, IL

SoccerTennisSurfaces.com

Flooring & Dasher Boards

Sport Court

Danny Lahr

Salt Lake City, UT

SportCourt.com

Sports Flooring

SPRING2018 13

The Monument Sports Group congratulates Don Shapero and USIndoor for passionately serving the needs of the Indoor

Sports Industry for 20 years.

Monument Sports is so proud to be a part of USIndoor's success and looks forward to another 20 years of managing the best

association sports program anywhere.

It was over 20 years ago that I met Don Shapero, and he explained to me his idea for the creation of an association that

would serve the needs of indoor soccer and sport facility owners, players, referees, and business partners. I remember

taking notes on a napkin at a restaurant after we went to a women’s pro indoor game at The Anaheim Pond. Said

Sanhoury was a referee, and remember meeting Tom Higginson of Lets Play, David Walsh of Bladium, Gordon Jago the

commissioner of the WISL, and many others. The energy of that night became a “thing”, and USIndoor was born. Our

insurance program became an integral part of pulling people from all over the country together, but most importantly

it acted as the jumping off point for meeting so many people that started as business associates, and have become

close friends. There are too many to name, but Said Sanhoury, Hank Aldrich, Jim Cline, Arnold Zirkes, Pete Spanos, Don

Crowe, Mike Weis, Jan Nordmo, Afrim Nezaj were there from the beginning. I can’t thank Don enough for providing the

platform that allowed so many of us to make this association a major part of our businesses. I also can’t think all the

board members, and others who have worked a lot of hours making USIndoor conventions a place where we can all get

together annually and lie to each other about our businesses!

So for me personally, and I’m sure many many others; THANK YOU DON! “1998 - 2018”

–Mark Grossman, President, The Monument Sports Group

866-674-1234 • msg@monumentsports.com • MonumentSports.com

Speakers and Moderators JANET BENASSI, CAO, General Manager, Off The Wall Soccer; Santa Clara, CA

Janet is a former owner of four diverse businesses; all of which are still going strong: one

of the largest Property Management Companies in northern California; a landscape

company that employed over 65 employees operating equipment; two 100% hand-wash

car washes, which was labor-intensive with over 25 employees at each site. She was also

instrumental in the establishment of an Interior Design Company in northern California

and instrumental in the establishment and continuing success of Arena Soccer Centers,

Inc. Janet is responsible for the daily business operations and oversees all facilities

business operations and books for OTWS.

JOHN BURNS, Managing Partner, Sportsplex Management Group; Rockville, MD

John is a former Assistant Professor at Ohio University and Rhode’s Scholar semi-finalist,

as well as All-American baseball player at the University of Maryland, Baltimore County,

inducted into their Hall of Fame in 1998. SMG owns or operates five indoor sports

facilities in Virginia, Maryland, New Jersey and Pennsylvania. He holds 15 years of

industry experience, including specialized expertise in operating sports camps and

leagues. He has helped create and institute various child development sports programs,

as well as centralize operations, making expansion and acquisitions more fluid. He also

advises in the construction and development of new projects.

JIM CLINE, Principal, The Goals Group; Westerville, OH

A former general manager with several indoor soccer companies, Jim consults full-

time for facilities across America. Founder and principal of The Goals Group, an indoor

soccer and sports consulting firm based in Columbus, Ohio, Jim has been involved with

soccer teams, soccer stores, and indoor facilities for more than twenty years. He is on the

boards of several youth soccer associations in two states and has operated more than 75

youth soccer tournaments. His career has included over thirty years in real estate,

commercial design and construction. Jim was recognized by Major League Soccer as one

of the top 100 soccer leaders in Ohio. He is a member of the United States Indoor Soccer Association's team

of professional consultants and has been a featured indoor soccer speaker at the USIndoor Conference and

Athletic Business Conference. In addition to several current projects around the United States, he is an indoor

soccer consultant to indoor equipment manufacturers and vendors as well as development groups, non-profit

organizations, and municipal parks and recreation departments. Jim is also active on indoor sports projects in

China.

PETER CORBETT, President & CEO, InSports Centers Trumbull; Trumbull, CT

Peter has developed, built, and successfully operated numerous large indoor multi-sport

facilities in Rhode Island, New York, Pennsylvania, and Massachusetts. He was

responsible for all aspects of the planning, design, building, marketing, financing and

operations for these facilities. In addition he has acted as a consultant, providing feasibility

analysis, business plan development, program strategies, marketing and operational

support and management for many projects throughout the U.S. Peter also is part of a

group that owns and operates five indoor tennis facilities throughout Fairfield and New

Haven County, Connecticut, and is a founding partner of the National Sports Center Consortium, a

membership organization focused on best practices, marketing, financing and sponsorship of over 30 sports

facilities, representing approximately $80 million in annual revenues nationwide.

MIKE GALLUPS, Partner, American Sports Centers; Anaheim, CA

Mike is a partner in American Sports Centers, with locations in Anaheim, CA, and

Avondale AZ. As Vice President of Operations, Mike is responsible for managing the

facilities' day to day operations and executing their business plans. His role also includes

hiring and training key personnel for each new American Sports Centers location. Mike’s

exceptional organizational skills have been responsible for the success of filling up virtually

all of the available prime time hours at American Sports Centers throughout most of the

year. In addition, he negotiates all customer contracts, manages relations with tenants and

vendors, and establishes new procedures to increase efficiency and profitability. Mike previously served as a

member of USIndoor’s Members-Only Committee.

NORM GILL, Partner, Pinnacle Indoor Sports; Eau Claire, WI

Norm Gill has hands on experience in every aspect of an indoor facility's development,

construction and operation. He has personally operated two Soccer/Sports Blast facilities

and has overseen the development, construction and operation of many others. Before

founding Soccer Blast, Norm was principal owner of a construction company specializing

in design/build industrial construction projects. His expertise includes location selection,

construction, financing and business operation. Norm is a former member of USIndoor's

Advisory Board of Directors.

MARK GROSSMAN, President, Sports Center of Richmond & Monument Sports Group; Richmond, VA

A native of Richmond, Mark lettered in five sports and earned High School All-American

status in soccer. He graduated from the University of North Carolina at Chapel Hill with an

interdisciplinary major of Sports Public Relations/Marketing and Speech Communication.

Mark spent the next two years with the Washington Diplomats of the North American

Soccer League. Returning to Chapel Hill, he owned "Heels OnWheels," an outdoor/indoor

roller skating business. Mark entered the insurance business in 1981, purchasing the

independent agency where he was employed in 1987 and founding The Monument

Sports Group in 2000 to service the insurance, financial services, and marketing needs of both professional

and amateur sports owners, operators, and players. Monument Sports is proud to be the exclusive insurance

agency for the United States Indoor Soccer Association. Mark is a member of USIndoor’s Advisory Board of

Directors.

JEREMIAH HAMMAN, Director of Food Services, Westfield Restaurant Group; Westfield, IN

Jeremiah Hamman born and raised in Indiana, attended Rock Valley Junior college in

Rockford Illinois and moved to the Indianapolis area in 1997. He entered the restaurant

industry shortly there after and has been operating and owning restaurants since 1999.

He and his wife Nessa reside in Carmel raising a blended family of 6 kids and operating 4

restaurants. They are active in their church, ITown Fishers and enjoy using their restaurant

platform to raise millions of dollars for local charities. They are supporters of Indiana

Children’s Wish Fund, Habitat for Humanity, The Julian Center, Wisdom and Grace

Ministries, Indy Family Foundation and many others. Currently they own and operate Prime 47 Carmel,

Prodigy Burger and Bar, CharBlue Steak and Seafood and Westfield Restaurant Group which manages the

food and beverage business at Grand Park in Westfield.

MICHAEL HORN, Electronic Media Manager, USIndoor; Greencastle, PA

Michael joined USIndoor in December 2012 as its Electronic Media Manager responsible

for managing the website, social media, and email communications. He graduated from

Penn State University in 2007 with a degree in Meterology with a Forecasting and

Communications emphasis and from Syracuse University in 2012 with a master’s degree

in Broadcast and Digital Journalism with a Sports Communications emphasis. While not

an athlete, he has a strong interest in sports, esepcially “niche” professional sports in the

U.S., such as soccer and lacrosse (both indoor and outdoor), volleyball, curling, and

international motorsport. In his spare time, he serves as webmaster for Evangelical Lutheran Church in

Greencastle and Salem Lutheran Church in Marion.

DOUG KLUENER, General Manager, Players Indoor Sports Center; Naperville, IL

Originally from Cincinnati, Doug has been in the Chicago area with Players Indoor Sports

Center for the past seven years. He played pretty much every sport available growing up

and continued with football in college at Wittenberg University. At Wittenberg, he joined

the rugby team and currently plays with a local men's club. He is a certified rugby referee

through USA Rugby and refs at high school, college, and senior club matches in the

Chicago area.

WILLIAM KNOX, Director, Grand Park Sports Campus; Westfield, IN

William R. Knox has carried a longtime passion in sports business, operation and

marketing. Knox received his B.S. in Sports Marketing with a minor in Business from

Indiana University in 2000, and after completing his undergraduate career; he accepted a

position as the Director of Sports Marketing with the Bloomington Convention and

Visitors Bureau. Later, he became the Director of the Hoosier Sports Corporation. William

moved to Hamilton County in 2009 to accept the Director of Sports Development position

for Hamilton County Tourism INC, where he also served as the Director of the Hamilton

County Sports Authority. William is now the Director of the Grand Park Sports Campus in Westfield Indiana.

He oversees the Marketing and Operation of the 400 acer camps that includes the 370,000sq. Ft. Grand Park

Events Center. His specialized knowledge of the industry allows him to bring a unique insight to his positions

on the Indy Eleven Soccer Foundation Board NASC Board of Directors, HSE Sports Board and Sports Indiana

Board of directors.

GARY LINDSEY, Owner, SMART Sports Facility Solutions; Belleair Bluffs, FL

Gary is an industry-renowned facility management professional with more than 25 years

of facility management and sports marketing experience. As an active owner / operator,

Gary actively participates in the day-to-day activities of all business operations. Gary

guides his management team providing solutions to complex issues surrounding

operating large and small indoor multi-sport facilities and child development franchises. A

Certified Arena Operator, he currently holds a USSF “C” coaching license and has coached

various ODP, youth, high school, and adult teams. Gary presents annually at the USIndoor

Conference and instructs in the Certified Arena Operators curriculum.

ELAINE MATTHEWS, Director of New Business Development; High Velocity Sports; Canton, MI

Elaine Matthews is the Director of Marketing and New Business Development at High

Velocity Sports in Canton, MI, where she’s worked for over 16 years. Currently, Elaine is

primarily responsible for non-sports related revenue including Summer Camps, Field Trips,

Lock-ins, Corporate Outings, and Bar/Bat Mitzvahs along with the Marketing of sports

leagues, clinics, camps, special events both in and on behalf of the High Velocity Sports

and its off-site programs at other locations. Before HVS, Elaine was the Director of

Marketing for Cellular and More for two years and the Marketing and Summer Camp

Director for the Detroit Rockers indoor professional soccer team for five years. Elaine

graduated from Wayne State University in Detroit with a BA in Business Administration and a Specialization

in Marketing and Public Relations.

JENNIFER MOBLEY, Meeting Director, USIndoor; Ozark, MO

Jennifer joined USIndoor in December 2017 as its Meeting Director responsible for the

annual Facility Operators Conference & Tradeshow. With over 15 years of experience in

the conference planning industry, her passion for sports began at an early age while

becoming a professionally trained dancer specializing in tap and clogging. She began her

planning career while owning and operating numerous dance studios that involved

fundraising, traveling to competitions, and organizing numerous trips to showcase her

students at Disney. This set her on a course to pursue event and conference planning

professionally. She has organized a broad spectrum of sporting events, ranging from golf

tournaments to national amateur dance competitions of 5,000 attendees throughout her career.

AFRIM NEZAJ, Owner, Afrim’s Sports; Albany, NY

Afrim has been involved in indoor and outdoor sports recreation since 1990 and has plans

to add a sports park to his existing three sports facilities in the fall or early spring next

year. He is passionate about the industry and prides himself on educating himself and his

staff on all aspects of the sports facilities business. Afrim has visited hundreds of indoor

facilities throughout the years in an effort to improve upon his business model and

maintain its sustained growth. Even through recent ebbs in the economy, Afrim Sports

has managed to increase its net profit each year since it opened.

JAN NORDMO, President, Off The Wall Soccer; Santa Clara, CA

Jan opened California’s Arena Soccer Centers, dba Off the Wall Soccer, in Santa Clara in

1993 and is a partner of Chico Sports Arena, dba Off the Wall Soccer in Chico. A

graduate of the University of Washington ('87) in Seattle, he has a Master of Science in

Recreational and Sports Science from Ohio University. He has played soccer since youth

and has participated with several high-level championship teams, playing and coaching in

national and international tournaments and events. Jan holds several coaching

credentials, including the USSF "A" coaching license and the NSCAA Premier Diploma,

and is a USSF licensed referee. He previously coached Ohlone College Men's Soccer, Los Gatos High School

Varsity Girls' Soccer, and has coached in the Olympic Development Program for Cal North since 2001. Jan Eric

has served as consultant to many professional sports organizations and worked with start-up sports arenas.

He is the Managing Director for The Sports Arena Alliance in Northern California and sits on several local non-

profit boards. Off the Wall Soccer has been a proud member of USIndoor since 2002, and Jan was elected to

its Board in 2010.

ROSIE SALAS, Director of Marketing, Trainertainment; Keller, TX

Rosie Salas has been in the entertainment industry for 15 years. She started her career in

the industry with the Albuquerque Isotopes Baseball Club working in media and

community relations. While at iT’Z Family, Food, and Fun, Rosie led her team to a million

dollar a year birthday party program and was equally instrumental in helping lead the

center to the 2009 IAAPA Top Family Entertainment Centers of the World award. Rosie

joined TrainerTainment as the director of marketing and has helped TrainerTrainment

grow 30% year over year. She has also created programs FECs can easily implement to

grow their people and business and has trained centers in the United States and Australia.

DON SHAPERO, Founder and President, USIndoor; Virginia Beach, VA

Prior to forming USIndoor in 1998, Don was Director of Operations of the Continental

Indoor Soccer League, which he joined in 1995 after having practiced law for several

years. He was instrumental in the organization of the professional World Indoor Soccer

League in 1998 and managed the league as its Chief Operating Officer until 2000, when

he began full-time work at USIndoor. Other soccer affiliations have included the following

bodies of the United States Soccer Federation: the National Board of Directors of the

Professional Council (1995-1997), National Credentials Committee (1995-1998), and

Constitutional Commission (1997-1998). He was also Chairman of the USSF's Committee of Indoor Soccer

(1997-1998). In 1992, Don was a volunteer attorney for World Cup USA 1994. Don received his Bachelor's

Degree (1984) and Juris Doctor (1989) from the University of Virginia and his Masters of Business

Administration (1986) from New York University. After 13 years in Los Angeles and 6 in the DC Area, he and

his family moved to Virginia Beach, Virginia, in 2008.

PETE SPANOS, CEO, Vetta Sports Clubs; St. Louis, MO

Peter Spanos is CEO of Vetta Sports Clubs, which has five indoor sports facilities in the St.

Louis, MO area. With soccer as the base, Vetta Sports has experience in multiple sports

and in managing multiple locations. Vetta, named after Pete and John Spanos' (COO)

grandmother, has a long-term committed executive team, with 200 employees and over

1.5 million visitors per year. The team has managed locations in Indiana and diverse sports

such as tennis, racquetball, volleyball, basketball, pools and fitness centers. In 2009 Ernst

and Young awarded Pete Entrepreneur of the Year for service in the Central Midwest

States. Pete is a former Division I soccer player, Xerox sales representative, and he earned an MBA prior to

founding Vetta Sports. Driven by a passion to teach, instruction was a building block in the early years of

Vetta. Today, along with new projects, Mr. Spanos spends time on strengthening management and is one of

the lead course instructors for USIndoor's Certified Arena Operators management certification. He joined

USIndoor's Advisory Board of Directors in 2003. Pete was the founding Board Chairman for America Scores-

St. Louis, a not-for-profit urban soccer, literacy and community service after school program, and he was the

Co-Chairman of construction for the new St. Nicholas Church Parish Life Center in 2010.

NICK STOYANOFF, Director of Sales, Far Out Solutions; Orlando, FL

Nick has spent his entire career contributing to the incredible growth of the Information

Technology Industry in various executive-level roles including sales, marketing, business

development, finance and consulting. Prior to joining Far Out Solutions, he worked for

notable industry leaders such as Digital Equipment, Sun Microsystems, Siemens,

Capgemini and Accenture. His many global clients included US Steel, Bayer, FedEx, Kaiser

Permanente, CBRE and Industrious Office. Nick earned a BS in Electrical Engineering and

an MBA from the University of Pittsburgh.

ERIC SULLIVAN, Partner, The Sports Facilities Advisory; Clearwater, FL

Eric earned his MBA in International Business and began his career as a professional

soccer player. He joined SFA in 2006 and has since held nearly every operational role

through SFA & SFM’s growth. Eric now leads SFA and SFM’s growth effort by designing

service solutions that help their clients achieve their goals. Eric developed the original

financial and market analysis tools that SFA is most well-known for. Eric also led the first

facility opening projects in company history, which paved the way for the launch of SFM.

Since joining SFA & SFM, Eric has overseen and served as an advisor to hundreds of

projects including market studies, financing plans, development plans, turn-arounds, and new facility

openings. He currently leads SFA & SFM’s expansion efforts in their continued vision to integrate sports,

fitness, education, leadership development, and adventure sports into communities around the globe.

JOHN WOLOHAN, Professor of Sports Law, Sryacuse University; Syracuse, NY

Attorney John Wolohan is a professor of Sports Law in the Syracuse University Sport

Management program and an Adjunct Professor in the Syracuse University College of

Law. Professor Wolohan has been teaching and working in the fields of sports law,

gaming law, and sports media rights for over 25 years. In addition to making numerous

national and international presentations, he is one of the lead editors of the book “Law for

Recreation and Sport Managers” by Cotten and Wolohan.

ARNOLD ZIRKES, Principal, Net Results; Bowling Green, OH

Arnold represents numerous sports complexes, clubs, leagues, and state associations,

principally with marketing and has helped open a number of indoor sports facilities. He

formerly served as Director of Marketing for The Soccer Spot (MI), where he generated

marketing revenue over $300,000. As Executive Director of Heartland Soccer Association

in Kansas, he generated over $150,000 in sponsorships and advertising. In addition to

managing an 18-field outdoor soccer complex and a league of 11,000 kids per season, he

created and ran the Ohio South Youth Soccer Association's Coaches Lecture Series for

over 20 years. His special event management expertise includes organizing and running

youth and adult tournaments of 40 to 438 teams, advertising and grass marketing. Arnold was recognized in

2000 by Major League Soccer as one of the top 100 soccer leaders in Ohio.

Attendees

(partial listing)

Arizona

Arizona Sports Complex, Glendale: Patrick Fisher,

Justin Sayban

American Sports Centers, Anaheim: Mike Gallups

California

Bladium Sports Club, Alameda: Jen Giorno, Luis

Orellana, Tomas Ortega, Chris Tabarez

City Beach, Santa Clara: Gary Mano

Off The Wall Soccer, Santa Clara: Jan Nordmo

Prime Time Basketball Association, La Puente: Ace

Lee, Stephanie Lee

Santa Clarita Soccer Center: Betsi Culver, Scott

Schauer

Colorado

Bladium Sports Club, Denver: April Albertson, Jen

Henry, Sean Manning

Connecticut

CFC Arena, Hamden: Kelly Erwin, Christine Huber

InSports Centers Trumbull: Peter Corbett, Steve

Perry

The Clubhouse, Fairfield: Kristen Porzio, Mike

Porzio

Illinois

Quad Indoor Sports, Evanston: Ryan Cronin

Soccer Planet, Urbana: David Galvin

Indiana

Grand Park Field House, Westfield: Brandon

Breedlove, Chris Fortney, Steve Helder, William

Knox, Sean Owens, Matt Trnian

Off the Wall Sports, Carmel: Dale Moulton

Sparta Sports Dome, Crown Point: Jacqueline

Chang-Stroman, Catherine Witte

Louisiana

Carencro Sports Complex: Jim Thibodeaux, Mike

Woodall

Playmakers Indoor Sports Southshore, Harahan;

Howie Inman

Maryland

Crown Sports Center, Eden: Chris Roberts, Chris

Wright

Sportsplex Maven Group, Bethesda: Joshua

Schooler

Massachusetts

Compete Indoor Sports, Norwood: Joe Drain

Fore Kicks; Pat Teager, Tom Teager

The Mill Works, Westford; Sandra Habe, Chris Yule

Michigan

High Velocity Sports, Canton: Marge Budlong,

Trish Crawford, Elaine Matthews, Chelsea

McGovern

Shoreline Soccer, Spring Lake: Brett Lile, Keith

Mitchell

Missouri

Vetta Sports Clubs, St. Louis; Stephen Davis, Craig

Feltz, Tyler Roussin, John Spanos, Pete Spanos,

Chris Turin

Nevada

Reno Sportsdome: Jamie Ali, Kanish Ali, Dalton

Blake

New Jersey

Rothman Institute Field House: Kevin Loftus, Joel

Lord

The Soccer Coliseum, Waldwick: Elbrus Tambi,

Yasar Tambi, Shawn Telelani

New York

Afrim’s Sports, Albany: Kendra Campana, Ross

Cardinell, Lauren Felt, Nick Iurno, Afrim Nezaj

Afrim’s Sports, Glenmont: Skip Dawson

Aviator Sports & Event Center, Brooklyn: Harvey

Greenidge

Globall Sports Centers, Plainview: Peter Zaratin

Long Island Sports Hub, Syosset; Sandra Alvarez,

Victoria Durso

Rochester Sports Garden: Josh Johnson

Total Sports Experience, Rochester: Jamie

Hammond

Ohio

Lost Nation Sports Park, Lorain: Chris Dore

Lost Nation Sports Park, Willoughby: Paul Liotta,

Mike Srsen

Sports Ohio, Dublin: Allen Shepherd

Stars Indoor Sports, Columbus: Michael Volkers,

Benjamin Zirkes

Oklahoma

SoccerCity Tulsa: Kerry Shubert

Pennsylvania

Brownson House, Washington: Harry Sanders

Cool Springs, Pittsburgh: Randy Smargiasso

Pennsylvania (continued) NAC Sports Training Center, Newtown: Doug

Sharp

Pittsburgh Indoor Sports Arena, Cheswick: Karyn

Brooks, Scott Dolfi, Ande Saporito

Sportsplex at Warminster: Mike Wasserleben

Saskatchewan

Saskatoon Soccer Centre: Jodi Blackwell, Scott

Parker

Texas

Apex Indoor Sports, Mansfield: Andrew Leverette

Blue Sky Sports Center, Keller: Karen Elmore

Blue Sky Sports Center, The Colony: Jane Nauman

Plano Sports Authority: Greg Clapp, Sandi Williams

Premier Athletic Complex, Leander: Nicole Palmer,

Benishe Roberts

Virginia

Fairfax Sportsplex, Springfield: John Giannelli

Sports Center of Richmond; Joe Graham, Mark

Grossman, Katie McLernan

Washington

Arena Sports, Redmond: Don Crowe, Bryan Graff

Multi-State

Let’s Play Sports: Gary Archer, Mike Garre