Company Training Solutions · Key Benefits for Your Organisation: • Save Time – an independent analyst will identify your training needs and identify possible solutions while

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All businesses can benefit from outside advice to help them take advantage of new opportunities or overcome ongoing problems. However, finding the right partner, at a realistic cost, can often be a barrier to many firms seeking the advice they need. Scotland’s Colleges have a talent pool of over 5,000 expert staff located all over Scotland. So no matter where you are, we have someone near by that can help you. Contact alison Jardine, CTS Business Services manager at Dumfries 7 Galloway College on Tel:01387 734197 or visit www.scotlandscollegesmeanbusiness.com for further information on Scotland’s Colleges Mean Business.

Scotland’s Colleges Mean Business

The Team

Alison Jardine Business Services ManagerTel: 01387 734197

Jacqueline KellyCTS Short Course Co-OrdinatorTel: 01387 734198

Louise McCandlish Training Co-ordinator StranraerTel: 01776 888399

Carol GieseckeCTS AdministratorTel: 01387 734199

CTS

Dumfries & Galloway CollegeBankend Road,Dumfries,Dumfries & GallowayDG1 4FD

[email protected]

Dumfries & Galloway College’s new ‘state of the art’ campus in Dumfries

Pick our Brains

You’d be out of your mind not to

What do You Want to

do With Your Business?

Within this brochure you will find information on courses in:

• Management & Accounting• Health & Safety• First Aid - NEW COURSES• Electrical Engineering• Gas Operative, Training and Assessment• Chemical, Pharmaceutical and Petro-Chemical Operations• Care - Children, Young People and Adults - NEW COURSES• Catering & Hospitality• Childcare - NEW COURSES• Computing

As well as our programmed courses there is also information on our Customised Training Solutions, Free Training Needs Analysis Service, Vocational Qualifications in various subjects, Modern Apprenticeships and Open Learning Solutions.

Maintaining the quality of our training and services is one of our main concerns to ensure that you are completely satisfied. Our Co-ordinators, Advisors and Trainers provide practical and professional advice to ensure the training you receive is appropriate for all delegates and the organisation.

We trust you will find our range of courses and additional services suitable for your organisation and look forward to working with you in the future.

Company Training Solutions (CTS)Dumfries & Galloway CollegeBankend Road | Dumfries | DG1 4FD

Dumfries Tel: 01387 734198/199Stranraer Tel: 01776 888399Email: [email protected]: www.dumgal.ac.uk

ContentsWelcome & Introduction 2 Customised Training Solutions 3 Training Needs Analysis 4 Management 5 Health & Safety 7 First Aid 9 Electrical Engineering 11 Gas Operative Training & Assessment 12

Chemical, Pharmaceutical and Petro-Chemical Operations 12

Care: Children, Young People & Adults 13 Catering & Hospitality 17 Computing 19 Administration 20

iVan Project 20 Vocational Awards 21

Skillseekers & Modern Apprenticeships 22

Vocational Qualifications 23

Open & Up For Learning 24 Online Learning 25

WelcomeWelcome to the third edition of the Company Training Solutions (CTS) brochure.

Company Training Solutions | 2

CTS can offer customised solutions to meet the specific training needs of your organisation. This type of training can cover a wide range of subjects, including:

Construction, Engineering, Health & Safety, Computing, Management, Customer Service Skills, Catering, and so much more. We are always happy to speak with you and discuss your particular requirements, there are no obligations on your part. Check out the advantages of customised training solutions.

The Key Benefits for Your Organisation

• Value for money Group of staff receiving the specific training required is more

cost effective than paying for each member of staff to attend a standard course that almost meets your objectives.

• Flexible Solutions A training solution that is designed specifically to meet the

needs of your organisation.

Where and when you want it Training can be delivered at a time and place to suit your organisational needs.

• Convenience A single point of contact within CTS that will co-ordinate

the training and liaise between the organisation and those delivering the training.

The Process

The process is simple and smooth:

• Initial discussion to identify the training needs

• Development of a solution to fit with the organisational needs

• Conduct a Training Needs Analysis if required

• Review proposed course content to ensure it meets the needs of the organisation

• Deliver the training at an agreed time and place

• Evaluate the training

Examples of customised courses that CTS have delivered are:

• Computing Courses that deal with specific IT requirements for companies

rather than staff having to attend full courses

• Customer Service Skills Courses that were designed around company policies and

procedures to ensure it is completely relevant for staff

• Electrical Courses that targeted specific training requirements for

engineers

3 | Company Training Solutions

Customised Training Solutions

CTS appreciates budgets are tight so to ensure that you get a good return on your training spend, Company Training Solutions offers a FREE Training Needs Analysis service.

This service will:

• Identify the training needs in a business-driven context, linking with the objectives of the business

• Identify the skills that staff require to develop the business

• Identify possible training solutions

• Provide a report with all findings and recommendations

Key Benefits for Your Organisation:

• Save Time – an independent analyst will identify your training needs and identify possible solutions while you continue managing the business

• Save Money – by ensuring that the training you purchase will develop the skills of your staff and help the organisation meet its objectives


Training Needs Analysis

More Information

If you would like more information on this service please call:

Alison Jardine on 01387 734197or e-mail: [email protected]


ILM Level 3 Certificate in First Line Management

Duration6 months comprising 6 Face to Face day sessions in college plus distance learning tasks (approx. 4 hours per week)

Entry RequirementsThe Award in First Line Management.

IntroductionPlease see Award in First Line Management course details.

Course ContentPlease see Award in First Line Management course details (all core segments for the Certificate will be covered and a project will be required).

Management – SVQ Level 3

Duration: 10 - 12 months

Entry Requirements The SVQ Management level 3 is aimed at managers with some responsibility for managing resources, allocating work to others and ensuring health and safety requirements are met.

On completion of the SVQ you will have demonstrated knowledge and ability in areas such as:

• Managing your own resources and professional development

• Providing leadership in your area of responsibility

• Allocating and monitoring the progress and quality of work in your area of responsibility

Customised Training

CTS also offer customised training to the needs of the organisation:

• Designed to meet your needs

• Delivered on or off site

• Duration depends on content

• Delivered at a time to suit your work commitments

ILM Level 3 Award in First Line Management

Duration 2 months comprising 2 Face to Face day sessions in college plus distance learning tasks (approx. 4 hours per week)

Entry RequirementsNo formal entry requirements but participants should be practising first line managers.

IntroductionThis programme is designed to improve performance through strong focus on the participant’s specific job role, and can generate significant payback for employers in terms of quality improvements.

Course Content• Managing: Self, Resources, Change,

Activities, Skills, People, Information • Understanding Organisations• Developing People• Communication

Management

Funding

Funding may be available for individuals wishing to undertake a Vocational Qualification or Short Course. For more information please contact:

Carol Giesecke01387 734199 (Dumfries)

[email protected]

Louise McCandlish01776 888399 (Stranraer)[email protected]


Duration: 14 – 18 months

Entry Requirements The SVQ Management level 4 is aimed at managers whose responsibilities include implementing operational plans, allocating work to others, achieving results and ensuring health and safety requirements are met.

On completion of the SVQ you will have demonstrated knowledge and ability in areas such as:

• Managing your own resources and professional development

• Encouraging innovation in your area of responsibility • Developing productive working

relationships with colleagues and stakeholders

• Managing business processes

What our customers say about us...

“I have found the service CTS provided to be both professional and friendly. The courses we attended were informative, enjoyable and value for money. CTS provided us with an effective training service that met the needs of our business”

Lynn Grieve,Customer Care and Training ManagerBorder Cars

“Just a small note to say thank you again for all the work done to run the very successful course last Friday. I have discussed it with a number of the participants, and they were all very complimentary of the course outline. It is very difficult to structure a course to meet everyone’s requirements due to different levels of exertise but somehow you managed to keep everyone interested.

Once again, thank you for the effort put in and the enthusiasm on the day”

George McCormack, Site Training Co-ordinatorDumfries 5 Plant, Dupont.

More Information

For more information or to book onto these courses contact:

Carol Giesecke 01387 734199 (Dumfries)[email protected]

Louise McCandlish 01776 888399 (Stranraer) [email protected]




Entry Requirements The SVQ Management level 5 is aimed at practising managers who have responsibility for substantial programmes and resources and who may be able to influence the strategic development of the organisation.

It also covers encouraging innovation, providing direction and motivating.


Health & Safety National General Certificate in Occupational Safety and Health (NEBOSH)

Duration: 12 weeks, comprising 12 half day training sessions plus distance learning tasks.

Entry Requirements: None

Introduction: This qualification is designed to help those with health and safety responsibilities (eg. managers, supervisors and employee representatives) to discharge more effectively their organisational duties and functions.

Course Content• Health & Safety foundations• Organising for Health & Safety• Promoting a positive Health & Safety culture• Risk Assessment• Principles of control• Monitoring, review and audit Hazards and Control of:• Movement of people & vehicles• Manual & mechanical handling• Work equipment• Electrical• Fire• Chemical & biological• Physical & psychological health• Construction activities

IOSH Managing Safely

Duration: 5 Days


Introduction: This course aims to ensure that people employed as line managers appreciate safety requirements. It will enable them to review their own departmental systems for safety, introduce new controls, or implement changes as appropriate to ensure safety in the workplace.

Course Content• Reactive monitoring• Risk assessment and risk control• Health & Safety legislation• Common hazards• Active monitoring• Safety management

REHIS Elementary Health & Safety

Duration: 1 Day


Introduction: This course is aimed at all employees and will provide a greater awareness of Health & Safety requirements within the work place. This course is recommended for all types of businesses.

Course Content• Health and Safety Law• Risk Assessment• Hazardous Substances• Work-related ill-health• Manual Handling• Machinery and Equipment• Electricity at Work

Customised Training







Safety Passport

Duration: 2 Days


Introduction: CCNSG National Safety Passport provides an up to date basic knowledge of Health & Safety and is suitable for all employees within the Construction & Engineering Industries and Sub-Contractor Personnel working within the installation and maintenance sectors.

Course Content• Introduction to Health & Safety• Safe Working Practices• Safe Access and Egress• Accidents and First Aid Procedures• Fire Precautions and Procedures• COSHH and Personal Protective

Equipment• Manual Handling• Noise• Working with Cranes• Heavy Equipment Excavations

Moving & Handling Objects

Duration: ½ Day


Introduction: This course gives an overview of spinal awareness and a guide to safe practice in relation to moving and handling. This course is suitable for employees working in an industry where they have to lift or move items.

Course Content• Current legislation• European recommendations• Implications of legislation• Introduction to ergonomics

Construction Skills Certification Scheme (CSCS)

Duration: Open learning plus 45 minutes assessment


Introduction: CSCS was developed to improve the quality of work on construction sites and to reduce the number of accidents.

The aim of the scheme is to keep a record of workers, in the construction industry, who have achieved a recognised level of competency and to raise the standards of health & safety awareness throughout the industry.

Many large clients and contractors, such as local authorities and major contractors, are insisting on a qualified workforce. A company with a fully qualified workforce sends a clear message to both current and prospective clients.

Course ContentOpen learning study to prepare for the assessment, books can be purchased from the CTS. On-line assessment.

Funding

Funding may be available for Health & Safety Courses. For more information please contact:


[email protected]



HSE First Aid at Work Certificate Refresher Course

Duration: 2 Days

Entry Requirements: The candidate must have a valid/current First Aid certificate. If their certificate has expired, the HSE require that they attend a full three-day course before retaking the examination.

Introduction: This course is designed torevise and update the knowledge and skills of Certificated First Aiders in order to re-qualify for a further three years.

The College operates a recall system for re-qualification. The course includes revision of all the subjects included in the certificate course, and theoretical and practical training in any new first aid methods and procedures.

The assessment covers resuscitation techniques, practical first aid procedures and a written test on first aid theory. On successful completion, the candidate can be re-appointed as an HSE Certificated First Aider at work.

Course ContentPlease see HSE First Aid at Work Certificate for course details.

HSE First Aid at Work Certificate Course

Duration: 3 Days


Introduction: This practical course aims to train participants in First Aid at Work to Health and Safety Executive Certificate level.

The course includes supervised practical work and the certificate is valid for three years.

The assessment covers resuscitation techniques, practical first aid procedures and a written test on first aid theory. On successful completion, the candidate can be appointed as an HSE Certificated First Aider at work.

Course Content• Resuscitation• Treatment & control of bleeding• Treatment of shock• Management of the unconscious casualty• Contents of first aid boxes• Transport of casualties• Recognition of illness• Treatment of injuries to bones, muscles and joints• Treatment of minor injuries• Treatment of burns and scalds• Eye irrigation• Poisoning• Simple record keeping• Personal hygiene/infection risks• Communication & delegation in an

emergency.

Emergency First Aid At Work

Duration: 1 day


Introduction: This practical course aims to provide basic emergency first aid training. This course is suitable for those who are:

• In organisations with comparatively low health & safety risks where there may not be a Certified First Aider on site

• For people whose jobs mean they move around from site to site or work in small groups

• For self-employed and home based people

On successful completion, participants receive a College Certificiate of Attendance, which the HSE recommend is valid for three years.

Course Content• What to do in an emergency• Cardio-pulmonary resuscitation• First Aid for the unconscious casualty• First Aid for the wounded and bleeding

Defibrillator Course

Duration: This course could be added on to a 2 or 4 day course for only half a day or it can be a stand alone full day course.


Introduction: This course is based on the recommendations from the Resuscitation Council of Great Britain. It is the requirement of all AED operators to demonstrate competence annually.

Course Content• Assessment and Management of the

collapsed casualty• CPR Skills• Technology of AEDs• Management of Casualty in Cardiac Arrest

with CPR and early defibrillation

First Aid

Funding

Funding may be available for Health & Safety or First Aid courses. For more information please contact:


[email protected]



“Courses went very well. All of our staff found the courses excellent, and the two leaders outstanding.

Please forward my thanks to both leaders and to CTS for arranging this.

I will be on the phone again in three years time to arrange refresher courses!”

Dave DillonLockerbie Academy

“A well presented one day emergency first aid course which has left me with confidence to tackle most real life emergency situations with the clear objective of buying the casualty time. Every employer and employee should do this course. Essential emergency first aid for work, home and in public. I can highly recommend Dave the tutor, and CTS - the training company. One of the best and most valuable courses I have ever been on. Thanks”

Chris Walker,Selkirk Arms Hotel, High Street,Kirkcudbright.

Paediatric First Aid

Duration: 4 Evenings or 2 Days


Introduction: A course specifically designed for those who work or volunteer in a childcare setting. This is a practical programme, which aims to provide basic emergency first aid training. All participants receive a College Certificate of Attendance, which is valid for three years.

Course Content• Baby, Infant, Child and Adult CPR• Managing the Unconscious Casualty• Choking• Asthma• Seizures• Head Injuries• Cuts and Bleeding• Fractures• Poisons, Bites and Stings• Allergic Reaction• Treatment for Objects Stuck in Eye, Nose

and Ear• Recognising Childhood Conditions

Paediatric First Aid Refresher

Duration: 2 evenings or one day

Entry Requirements: The candidate must have a valid/current Paediatric First Aid certificate.

Introduction: This course is designed to revise and update the knowledge and skills of Certificated Paediatric First Aiders in order to re-qualify for a further three years. The College operates a recall system for re-qualification.

The course includes revision of all the subjects included in the certificate course, and theoretical and practical training in any new first aid methods and procedures.

Course Content: Please see Paediatric First Aid course for course contents.

HSE First Aid Skills Refresher Course

Duration: 4 Hours

Entry Requirements: A valid/current First Aid at Work or Emergency First Aid at Work certificate.

Introduction: A new practical course introduced to provide annual updates on specific areas. No assessment is required. A Professional Development certificate will be provided as evidence of attendance for the 3 yearly refresher courses.

Course Content: • Practical Management of Unconsciousness• CPR• Bleeding and Burns

Community First Aid

Courses are now available for those working or volunteering within local communities. The courses have been adapted to suit the different needs of community groups. Two courses are avilable, a one day emergency first aid course and a 15 hour course that covers first aid in more depth. The content is similar to the HSE courses but there is no formal assessment.


More Information




City & Guilds: Portable ApplianceTesting 2377

Duration: 1½ Days

Entry Requirements: An understanding of electrical equipment.

IntroductionThis course is intended for personnel responsible for the inspection and testing of portable appliances, and meets the demands of related legislation.

Course Content• Health & Safety Documentation • Legal Requirements • Equipment• Inspection & Testing• Documentation and Labelling

City and Guilds 2391-10 Level 3 Certificate in Inspection, Testing and Certification of Electrical Installations.

Duration: 30 hours Evening or Day.

Introduction This course is aimed at practising electricians who have not carried out inspection and testing since qualifying or who require some update training before moving on to the level 3 qualification.

Course ContentThis qualification has been recently developed to provide candidates with an introduction to inspection and testing related to the initial verification of new work. Course content covers the theory and practice of initial verification.

Certification: City and Guilds.

Craft Skills Course (Safe Isolation Procedures)

Duration: 43 hours (10 x 4hr training sessions and 1 x 3hr practical exam)

Entry Requirements: An understanding of Electrical equipment.

IntroductionThis course is intended for personnel training to be responsible for the safe isolation, disconnection and re-installation of electrical equipment, and meets the demands of related legislation.

Course Content• Health & Safety Documentation • Legal Requirements • Equipment• Inspection & Testing• Documentation• Practical wiring and isolation exercises

City and Guilds 17th Edition 2382-10 (Full Course).

Duration: 9 Evenings or 4 Days.

IntroductionThis course is aimed at practising electricians, designers and specifiers with relevant experience and is intended to ensure that they are conversant with the content and the application of the requirements of the 17th Edition of the Wiring Regulations.

Course Content The course covers all Parts, Chapters and Appendices of BS 7671; however specialist subjects are not covered in depth.


City and Guilds 17th Edition 2382-20 (Update Course).

Duration: 2 Evenings or 1 Day.

Introduction This course is aimed at practising electricians, designers and specifiers with a recent qualification in the 16th Edition (after June 2006)

Course Content The aim of this course is to provide suitably qualified candidates with an awareness of the main additions and alterations incorporated in the 17th Edition.

Note: While both 17th courses cover Inspection and Testing this subject is not covered in depth and candidates requiring an in-depth knowledge of I&T including verification and certification should consider enrolling on one of the following certificated I&T courses.


Electrical Engineering


Funding

Funding may be available for some Electrical courses. For more information please contact:


[email protected]


These Vocational Qualifications may be suitable for you if you have one of the following job roles:

• Chemical Plant Process Worker• Chemical Engineer• Chemical Engineering Technician

Gas Operative Training & Assessment

Duration: Variable

Entry RequirementsIf you hold a current CCN1 certificate or it has expired within the last 12 months you can chose to do Initial Assessment or Re-assessment.

If your CCN1 certification expired more than 12 months ago you must do Initial Assessment. Contact CTS to confirm your eligibility for assessment.

IntroductionPlumbing or gas fitting operatives are required by law to prove competence before undertaking gas fitting work.

Gas Operative Training & Assessment This is a dual programme in that you can opt to undertake both training and assessment or either independently.

Course Content

Training• STR1 Domestic Gas Safety• STR2 Domestic Gas Safety Update and

Refresher• STR3 Room Heaters – Gas Fires and Wall

Heaters• STR4 Domestic Gas Water Heaters• STR5 Domestic Gas Central Heating

Boilers• STR6 Domestic Gas Cookers• STR7 LPG

Assessment• SCCN Core Domestic Gas Safety• SHTR Room Heaters – domestic open,

balanced and fan assisted. Flued gas fires and wall heaters

• SWAT Domestic Gas Instantaneous Water Heating Appliances

• SCEN Domestic Gas Fired Central Heating / Hot Water Boilers and Circulators up to 60kw

• SCKR Cookers – domestic gas cooking appliances

• SLPA LPG changeover

A registration fee payable to BPEC Certification Limited is included in the assessment fee. Where a range of assessments are booked for the same day, only one registration fee will be applied.

Level 2 - VQ

On completion of the Level 2 VQ you will demonstrate knowledge and ability in areas such as:

• Sample and test materials• Preparing for processing• Complete processing operation• Working effectively in a team• Identify and deal with hazards in the work

environment

Level 3 - VQ

On completion of the Level 3 VQ you will demonstrate knowledge and ability in areas such as:

• Preparing for complex processing operations

• Complete complex processing operations

• Contribute to the maintenance of product quality

• Emergency procedures• Conduct an assessment of risks in the

workplace

Chemical, Pharmaceutical & Petro-Chemical Operations


More Information




Care: Children, Young People & Adults Level 2 – Health & Social Care Vocational Qualification


Entry Requirements The Health & Social Care VQ Level 2 is aimed at those already working in a care environment, including residential and home care provision.

On completion of the VQ you will be able to demonstrate knowledge and ability in areas such as:

• Developing relationships with individuals• Fostering people’s rights and equality• Maintaining a safe and secure working

environment• Maintaining confidentiality

Level 3 – Health & Social Care Vocational Qualification ( Adult or Children and Young People)

Duration: 9 -12 months

Entry Requirements The Health & Social Care VQ Level 3 is aimed at those working in a care or independent living environment that have more responsibility for the care provided and supervision of other staff.


• Promoting people’s rights and equality• Contributing to the development,

provision and review of care programmes

• Using new knowledge to develop one’s own practice

• Promoting health and safety in working practices

Level 4 – Health & Social Care Vocational Qualification ( Adult or Children and Young People)


Entry Requirements The Health & Social Care level 4 VQ is aimed at managers and team leaders working in a care or independent living environment.


• Developing, maintaining and evaluating systems and structures to promote the rights of people

• Establishing, sustaining and evaluating the working relationships with other workers and agencies

• Agreeing the objectives of services to meet individual needs and circumstances

• Leading and assessing teams

Level 4 – Leadership & Management for Care Services Vocational Qualification


Entry RequirementsThe level 4 Leadership and Management for Care Services is aimed at those responsible for the management of a care or support service.


• Managing and developing yourself and your workforce within care services

• Leading a service that respects, protects and promotes the rights and responsibilities of people

• Developing and maintaining systems to manage risks and comply with health and safety requirements

• Lead and manage effective communication systems.

Level 2 - Children’s Care Learning and Development Vocational Qualification

Duration: 1 year

Entry Requirements No formal entry requirements but candidates are required to be employed, either part time or full time, in an early years setting.

Introduction An assessor will come and observe you in your workplace and ask questions about the work you carry out. You will be required to attend workshops to gain the knowledge required to complete the VQ.


• Contribute to positive relationships• Help to keep children safe• Support children’s development• Use support to develop own practice in

children’s care learning and development• Prepare and maintain environments to

meet children’s needs• Support children’s play and learning


Level 3 - Children’s Care Learning and Development Vocational Qualification

Duration: 1 year

Entry requirements No formal entry requirements but candidates are required to be working in the role of practitioner in an early years setting or a childminder.

IntroductionAn assessor will come and observe you in your workplace and ask questions about the work you carry out. You will be required to attend workshops to gain the knowledge required to complete the VQ.


• Develop and promote positive relationships

• Develop and maintain a healthy, safe and secure environment for children

• Promote children’s development• Reflect on and develop practice• Protect and promote children’s rights


More Information




Care: Children, Young People & Adults Moving and Handling People

Duration: 1 day

Entry requirements: None

IntroductionThis course is aimed at those that work in a care environment and is delivered in the care setting.

Course Content• Legislation• Controversial techniques• Basic good technique• Equipment including locally used hoists

and sling work.

No formal assessment although all participants will be skill checked on all practical elements.

Infection Control

Duration: 1 day

Entry requirements: None

IntroductionThis course is aimed at those that work in a care environment; adults, young people and children.

Course Content• Potential hazards including viral, bacterial

and blood borne• Control points• Cleaning and disinfection including body

and surfaces• Precautions• Positive steps to reduce risk• Pro-active management

Managing Care Services

Duration: 1 Year

Entry Requirements Significant experience in the Sector, or HNC or SVQ Level 3/4

IntroductionThis award will meet a number of requirements for Managers in the Care Sector. Two units from this six unit award are recognised by SSSC as an appropriate qualification for staff who are senior staff or team leaders but not managers.

It can be used effectively for staff who are considering moving into managing care services but have not yet had the opportunity. It is also used as underpinning knowledge for the SVQ Leadership and Management in Teams Level 4.

This award also provides recognised CPD in the sector. Candidates wishing to undertake all or part of this award can do so on a flexible basis supported by a College tutor.

Course Content• Managing Resources in Care Services• Supervision in Care Settings • Supporting and Managing the Protection of Individuals • Managing Policy and Procedures in Care Services• Care Services Management• Effective Leadership and Management in Care Services• Leading the Management of Change in Care Services


Funding

Funding may be available for individuals wishing to undertake a Vocational Qualification or short Course. For more information please contact:


[email protected]


Level 1 – Introduction to Child Protection

Duration: 1 day


IntroductionThis course is aimed at anyone working with children or young people within the care or leisure sectors.

Course Content• Outline on child abuse/legislation/

disclosure Scotland• Types of child abuse• Indicators of child abuse• Children/young people making a

disclosure• Reporting procedure/confidentiality• Whistle blowing

Intermediate Level in Child Protection – 4 days

Duration: 4 days or 8 evenings


IntroductionThis course is aimed at anyone working with children or young people within the care or leisure sectors in a supervisory role or those interested in taking their training to next level.

Course Content• Explain issues relating to child

protection and intervention• Describe situations where child

protection intervention is required• Describe how the rights of the child are

maintained by current legislation and available sources

Level 1 – Introduction to Adult Protection

Duration: 1 day


IntroductionThis course is aimed at anyone working with adults within the care sector.

Course Content• Outline on adult abuse/legislation/

disclosure Scotland• Types of adult abuse• Indicators of adult abuse• Adults making a disclosure• Reporting procedure/confidentiality• Whistle blowing

Option of further study will be available through open learning, which will result in SQA certification.


“Qualifications to meet the SSSC requirements? - The size of the task was huge; the commitment by the organisation was in place, however, how do we get there when there is so much to be done?

With the tireless help of Dumfries and Galloway College and their Assessors we were supported in every way to tackle what seemed like an impossible task. Now we see a large number of staff who are fully qualified and have felt well supported by the College and valued by an organisation which is committed to training and development.”

David Currie, Training OfficerCarevisions.

“We are very happy with the high standard of support and technical expertise displayed to our staff by the SVQ Team who visit Thorney Croft. I would have no hesitation in recommending the team to others.”

Kay McCowen, Service ManagerThorney Croft, CIC.


More Information




Elementary Food Hygiene (REHIS)

Duration: 1 Day


Introduction: This course is aimed at all food handlers and is recommended by the local Environmental Health Department.

Course Content• An Introduction to Food Hygiene• Bacteria and their Characteristics• The Incidence of Food Poisoning• Personal Hygiene and Working Habits of the Food Handler• The Working Environment• Cleaning Practices• Common Food Pests • Food Safety Legislation

Assessment Candidates will be assessed using a 30 question multiple choice paper and are required to achieve a 60% pass

Intermediate Food Hygiene (REHIS)

Duration: 3½ Days


Introduction: This course is aimed at those who work in a supervisory role or high-risk food environment. The course is recommended to all supervisors by the local Environmental Health Department.

Course Content• HACCP and Hazard Analysis• Food Poisoning • Food Borne Infections• Food Contamination• Food Storage and Temperature• Food Preservation• The Working Environment• Cleaning and Disinfection• Common Food Pests • Legislation

AssessmentCandidates will be assessed using a 20 question short answer paper and are required to achieve a 60% pass.

Level 2 Housekeeping Vocational Qualification

Entry Requirements: No formal entry requirements but candidates must be working full or part-time in a housekeeping role.

Introduction: On completion of the VQ you will have demonstrated knowledge and ability in areas such as:• Maintaining a safe, hygienic and secure working environment• Clean and service a range of areas• Work with different chemicals• Contribute to effective teamwork

Certificate for Scottish Personal License Holders - On Sales (7104-01)

Duration: 1 Day


Introduction: The Certificate for Scottish Personal Licence Holders course is aimed at meeting the needs of candidates who work or want to work as a Personal License Holder in on-sales premises.

This included premises such as Public Houses, Hotels and Nightclubs. The course allows candidates to achieve the required training to apply to become a Personal License Holder according to the Licensing (Scotland) Act 2005.

Candidates will be issued with a Personal Licence Holder’s Guide once registered for the course and are advised to read the guide in advance of their course.

Course Content• Licensing Law • Other key legislation• Alcohol and its influences• The Premises Environment

AssessmentCandidates will be assessed using a 40 question short answer question paper and are required to achieve 70% to pass.

Certificate for Staff Working In Scottish Licensed Premises (7104-03)

Duration: 4 hours


Introduction: The Licensing (Scotland) Act 2005 requires all staff serving or selling alcohol to receive training before they are allowed to serve. This comes into effect on 1st September 2009 and all staff need to be trained before this date, including all part-time and casual staff. Course Content• Key areas of law• Understanding alcohol• Standards of service• Good practice for managing conflict• Due diligence


Catering & Hospitality

Customised Training






Candidates who attend the course will receive a nationally recognised certificate. The course is assessed using a 30 question multiple-choice paper with a 70% pass mark.

Certificate for Scottish Personal Licence Holders - Off Sales (7104-02)

Duration: 1 day


Introduction: The Certificate for Scottish Personal Licence Holders course is aimed at meeting the needs of candidates who work or want to work as a Personal License Holder in off-sales premises.

This includes premises such as off-sales shops, licensed grocers and supermarkets.

The course allows candidates to achieve the required training to apply to become a Personal License Holder according to the Licensing (Scotland) Act 2005.

Once registered for the course, candidates will be issued with a Personal Licence Holder’s Guide and are advised to read the guide in advance of their course.

Course Content• Licensing Law • Other key legislation• Alcohol and its influences• The Premises Environment

AssessmentCandidates will be assessed using a 40 question multiple choice question paper and are required to achieve 70% to pass.


More Information





Computing CISCO Certificated Networking Associate (CCNA)

Duration4 semesters (6 evenings over a 14 week period per semester, plus on-line learning materials).

Entry RequirementsNo formal entry requirements but this course is most suited to those employed in the IT industry e.g. Network Technicians; Network Engineers and Telecom Engineers.

IntroductionThis course is a Professional Development Award to gain the underpinning knowledge and experience in preparation for the CCNA final examination to be undertaken at an approved CISCO examination centre.

Course Content• Network theory covering the OSI Model• Network Design & Structured Cabling• Protocols and Addressing• Theory, use and implementation of

CISCO routers• Programming in the CISCO Internet

Work Operating System (IOS)• TCP/IP, IP Addressing & Sub netting• Network Troubleshooting

Microsoft Certified Desktop Support Technician (MCDST)

Duration1 evening x 10 weeks

Entry requirements This course is most suited to those employed in the IT industry or those wishing to move into this type of work.

IntroductionThis course provides the knowledge and skills required to support the MCDST examinations.

It is taught using the Microsoft Official Curriculum (MOC) for 2 courses:

1) Supporting Users Running the Microsoft Windows XP Operating System (MOC 2261)

2) Supporting Users Running Applications on a Microsoft Windows XP Desktop Operating System (MOC 2262)

Course Content• Installing and configuring Microsoft XP

operating systems.• Installing and configuring applications on

Microsoft XP operating systems.• Fault finding and troubleshooting of

Microsoft XP operating systems and installed applications.

• Configuring security settings of Microsoft XP operating systems.

• Installing and maintaining peripheral devices such as printers.

At the end of the course you will have the knowledge and understanding to undertake the associated Microsoft Professional Exams (70-271 and 70-272). When you pass one of the exams, you achieve Microsoft Certified Professional status, passing the two exams achieves MCDST.

Introduction to Autocad

Duration: 14 Evenings


IntroductionThe introduction to Autocad course provides an opportunity to learn the basic skills of using Computer Aided Design (CAD). CAD will enable the individual to transform sketches into final drawings.

Course ContentIndividuals on the course will perform basic Autocad operations and thereby gain a functional knowledge of the program. The class will cover elements such as, drawing, editing, displaying and dimensioning of objects as well as multiple layers.

Intermediate Autocad


Entry requirements: An understanding and some experience of Autocad.

IntroductionThe purpose of this Higher National course is to bring candidates, who are familiar with basic drawing on the CAD system, to a level of competence, which would be acceptable in a CAD drawing office. Those working in Architectural Design Offices, such as Contractors; Civil Engineers and Surveyors may find this course of great benefit to them.

Course Content• Apply appropriate methods to recover

damaged drawings• Create and apply standard drawing

components• Apply hatching and line width to enhance

drawing presentation• Produce a set of Working Drawings for a

simple domestic building

Funding

Funding may be available for individuals wishing to undertake a Computing Course. For more information please contact:


[email protected]


Administration SVQ level 2

Duration: 12 months

This award is specifically designed for you if your job entails:• Working effectively with other team

members.• Helping to improve the work of your team• Planning work to meet requirements• Carrying out work to meet requirements• Help to improve own work• Make and receive telephone calls• Send and receive faxes• Enter and edit text• Format and layout documents• Print documents• Identify hazards and evaluate risks in the

workplace• Reduce the risk to health and safety in

your workplace

Administration SVQ Level 3

Duration: 12 - 18 months

This award would suit you if your job entailed:• Working effectively with other people• Contributing to improving the work of the

team• Jointly plan and carry out work with other

people• Monitor and maintain a safe, healthy and

secure working environment• Monitor and maintain effective and

efficient working systems• Plan work to meet requirements• Carry out work to meet requirements• Develop own work• Help to develop administrative service• Implement and maintain administrative

service• Research, locate and select information

from a variety of sources• Integrate, prepare and supply information

from a variety of sources.

Administration Sage Accounting - Line 50



IntroductionThis course aims to introduce the setting up and operation of a financial accounting system using SAGE.

Course Content• Setting up a new accounting system • Layout of final accounts, defaults & tax

codes• Batch data entry of invoices/credit notes &

cash/bank transaction• Error correction• Setting up & processing month end

routines – including prepayments/accruals, depreciation & recurring entries

iVan is Dumfries & Galloway College’s customised Mobile Learning Facility with broadband satelite connectivity and equipped with 12 wireless laptops.

The vehicle allows technology and learning to be accessed in areas that have not had the chance to experience the benefits of broadband or IT due to their remoteness.

The beauty of iVan is that an organisation need only provide room for the sessions - the equipment etc is all inside iVan, charged up and ready to go.

From an organisation’s point of view what could be better: We bring everything to your doorstep.

You supply the location. We bring the technology!

iVan

More Information

For more information about iVan contact:

Allison Ridley01387 [email protected]


Vocational Awards


The Assessor and Verifier Awards

These are the nationally recognised qualifications for those responsible for assessment and verification of competency based qualifications that are assessed in the workplace, such as vocational qualifications (VQs).

They are individual units taken from the SQA Learning and Development Level 3 Vocational Qualification.

They are competency based and require a portfolio of evidence to be developed to demonstrate an understanding and ability to carry out the role of assessor or verifier.

To become an Assessor or Internal Verifier the organisation must either be approved to offer Vocational Qualifications or work with a training provider.

If the organisation works with a training provider then the new assessor or internal verifier must be approved via their internal quality systems.

A1 - Assess Candidates Using a Range of Methods

This qualification is appropriate for those that are involved in:

• Developing plans for assessment with the candidates

• Assessing candidates against national standards of competence using a range of assessment methods

• Giving candidates feedback on the assessment decisions

• Recording assessment decisions

• Contributing to the internal quality systems

The minimum requirements for the A1 is that the assessor has 2 different candidates that are working on a nationally recognised qualification to assess.

A2 - Assess Candidates’ Performance through Observation


• Agreeing and reviewing assessment plans with candidates

• Assessing performance against national standards

• Assessing knowledge against national standards

• Making assessment decisions and providing feedback

The minimum requirements for the A2 is that the assessor has 2 different candidates that are working on a nationally recognised qualification to assess.

V1 – Conduct Internal Quality Assurance of the Assessment Process


• Providing appropriate support and feedback for assessors

• Monitoring the quality of assessors performance to ensure consistency

• Ensuring all external quality assurance requirements are met

The minimum requirement for the V1 is that the verifier has access to 2 assessors.


These Training programmes are all about providing you with the competitive advantage that training your staff will bring to your company tomorrow. The key benefits are: training to meet your company’s needs and set to industry standards, improved quality of a young person’s skills and a direct contribution towards the costs of training young people.

Modern Apprenticeships, are accredited training at level 2 (in some disciplines) and level 3. They allow young people to train to craft level and above whilst working.

Skillseekers: a training programme that takes young people to a VQ Level 2 (where there is not yet a recognised Modern Apprenticeship or level 2) from where they can if appropriate progress to NQ Level 3 Modern Apprenticeship.

Every employer wants to know that they are recruiting highly capable, motivated people and with the Modern Apprenticeship framework you have the added benefit of high quality training to industry requirements. The framework also offers training that is as broad as it is flexible and you could receive financial support for your employee.

More Information

For more information about Modern Apprenticeships and Skillseekers contact:

Andrew Kerley01387 [email protected]

Modern Apprenticeships & Skillseekers

More and more companies see training and development of their staff as an investment in the future rather than a luxury or sometimes a legal requirement. Vocational Qualifications (VQs) can form an integral part of a Business Development Strategy as they provide a focused on-the-job context for staff training and development.

Have you thought about training your staff through Vocational Qualifications?

VQs are based on nationally recognised standards of performance that have been developed by representatives from industry and education. Matching skills and knowledge against these standards provides a good indication of where training may be required. Also, because they are assessed in the workplace there is little disruption to normal activities.

Each VQ is made up of units, some of which are mandatory and some are optional. The choice within the optional range gives each VQ the flexibility to ensure that it is relevant for both the individual and employer.

There are five different levels of VQs so there will always be a level to suit the skills and experience of staff, whether new or experienced.

Why Vocational Qualifications?ualifications?

• To allow staff to demonstrate that they can do their job well• To develop staff confidence • To motivate and develop ambition in staff• To increase commitment to the company• They provide the flexibility to ensure all training and

assessment is relevant to the individual’s current position in the workplace

Why would staff want to do a Vocational Qualification?

• Because they have lots of experience and no formal way to prove it

• To take part in an industry and government recognised qualification

• They may have an academic qualification and would like to complement it with a qualification that demonstrates practical vocational skills

• For a new member of staff it can be used as a tool to assist in

Vocational Qualifications

identifying their skills gap and the development of a training plan• To adhere to legal requirements, such as Scottish Social Services

Council (SSSC) requirements

Assessment

A qualified assessor will conduct the assessment of the VQ in the workplace. There will be no requirements to sit exams /tests.

More Information

If you would like to know more about Vocational Qualifications contact:

Alison Jardine01387 [email protected]

Funding

Funding may be available for individuals wishing to undertake a Vocational Qualification or Short Course. Please contact:

Carol Giesecke01387 734199 (Dumfries)[email protected]



Open & Up For Learning Do you find it difficult to release staff to attend courses? Are you looking for training that they can do whilst at work OR from home?

We may have some flexible solutions that will allow your staff to develop their knowledge and skills without having to attend a course at set times.

Open Learning

Open Learning supplies you with the study pack and tutor support and provides a flexible solution to learning.

Most open learning packs are printed versions, although there are now some interactive CD Roms available.

Courses are available in:

• Business• Communication• Computing• Construction• Health & Social Studies• Hospitality• Travel & Tourism

These can be single modules/units or full qualifications. The costs range from £50 for a college certificated course to £371 for a full European Computer Driving Licence.

Up for Learning

Also available through an open learning method are FREE Up for Learning starter packs. These are a series of self teaching starter packs in a range of topics that provide a basic understanding of the subject and allow for progression onto further learning.

The packs are:

• Introduction to Computing• Microsoft Word • Microsoft Excel • Microsoft Access • Microsoft Powerpoint • Communicating in the Electronic Office • Management of Change• Quality Issues

• Customer Care• Telephone Skills • Contributing to Meetings • Making Better Presentations • Effective Team Working • Writing Letters and Reports

More Information

If you would like to know more about Open Learning contact:

Caroline Knox01387 [email protected]

If you would like to know more about Up For Learning contact:



Mindleaders

The MindLeaders Training Resource allows your staff to access their training at a time/place to suit them and you! It’s flexible online learning! All your staff need is access to the Internet.

There is a wide choice of courses available:

• Business Skills Development e.g.Customer Service, Time Management, Project Management,

Negotiating Skills

• Desktop Computing e.g. Microsoft Word, Excel, Access, PowerPoint, Outlook.

Introductory and Advanced Levels, 2003 and 2007 versions.

• Technical Microsoft Learn the latest in technical Microsoft topics and help prepare

for the MCSE core and elective exams required to earn Microsoft certifications.

• Technical Web Development Learn how to create everything from simple to complex,

interactive Web sites with our Web development courses. AJAX, Flash, JavaScript, ColdFusion, Net 2 Web Development, Dreamweaver.

Course Costs per person:

Each course has a ‘suggested completion time’ and the costs are based on this:

Courses up to and including

6 hours £10Between 7 & 15 hours £20Between 16 & 25 hours £30Between 26 & 35 hours £40Between 36 & 45 hours £50Over 45 hours £65

Example: Internet Marketing Series is estimated to take 55 hours. The cost for this course would be £65 per employee.

There are over 2000 different courses available and a College certificate can be issued on successful completion of each course.

The course is made available to your employee for a period of six months.

Technical considerations

In In order to access Mindleaders, it is recommended that you have the following minimum software and hardware requirements:

• P500+ Processor, 128MB of RAM

• Minimum display resolution 800x600

• Windows 2000, XP, or Vista

• 56K minimum connection; broadband (256 kbps or higher) recommended

• Internet Explorer 5.5 or higher

• Windows Media Player 9.0 or higher

• JavaScript, popup windows, and cookies enabled

• Adobe Flash 8.0 or higher*.

• Sound card with speakers or headphones strongly recommended

Optional Software Requirements:

• Macromedia™ Flash Player 6 (preferably v7)

• Macromedia™ Authorware Web Player

• Macromedia™ Authorware Web Player Active X are used for course introduction, simulations and activities, but are not required to run the courses.

You can download these programs from www.macromedia.com.

Online Learning


More Information



Dumfries CampusBankend RoadDumfriesDG1 4FDDumfries Tel: 01387 734199

Stranraer CampusLewis StreetStranraerDG9 7ALStranraer Tel: 01776 888399

We aim to reflect the diversity of British society, we therefore welcome applications from all sections of the community irrespective of race, ethnic origin, religion, age,

sexual orientation, disability or gender

Scottish Charity Number: SCO21189

Documents

Company Training Solutions · Key Benefits for Your Organisation: • Save Time – an independent analyst will identify your training needs and identify possible solutions while