Enterprise training solutions

careersaustralia.edu.au

solutionsENTERPRISE TRAINING

2014

CA

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contentsTABLE OF

05 WELCOME FROM THE

MANAGING DIRECTOR

06 ABOUT US

08 THE VALUE OF TRAINING

10 OUR SERVICES

12 OUR TRAINING

14 OUR COURSES

14 AUTOMOTIVE

16 BUSINESS

18 CONSTRUCTION

20 ELECTRICAL

22 ENGINEERING

24 ENGLISH LANGUAGE

26 HEALTHCARE

28 HOSPITALITY

30 MANUFACTURING

32 MINING AND RESOURCES

34 RETAIL

36 TRANSPORT AND LOGISTICS

38 OUR MODEL

40 OUR CLIENTS

42 OUR ACCREDITATION

43 GLOSSARY

44 QUICK REFERENCE GUIDE

44 LICENSES AND HIGH RISK WORK

46 SHORT COURSES

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directorWELCOME FROM THE MANAGING

Careers Australia is a dynamic, industry centered training partner, with established relationships with major international corporations operating within Australia and around the world.

Our industry partners include well recognized blue chip companies such as Rio Tinto, Laing O’Rourke, Leighton Holdings and Bechtel Corporation.

●● We tailor bespoke training programs across an extensive range of internationally accredited and recognized skills and qualifications.

●● Our teachers and trainers are all highly qualified, industry experienced and passionate about client service.

●● We pride ourselves in responding innovatively and effectively to the changing needs of industry and our clients.

Careers Australia has a proud history of working closely with industry to ensure that our courses meet evolving and emerging skills needs. Our corporate clients work on some of the largest infrastructure, maintenance and manufacturing projects in Australia.

Our capability is well established with a focus on flexible high quality delivery of Vocational Education and Training for enterprises and individuals.

I invite you to consider partnering with Careers Australia to assist in preparing your workforce for the skills needed for global growth.

PATRICK McKENDRY

MANAGING DIRECTOR, CAREERS AUSTRALIA

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We offer an extensive range of nationally accredited and internationally recognized short courses, apprenticeships, traineeships, certificate courses and diplomas. We work closely with our clients to empower their employees with practical skills that help make their businesses more capable, more efficient and more productive.

Our capability and breadth of service is broad and constantly evolving to meet the changing needs of key industries and employment sectors. We aim to provide flexible and tailored training solutions that add genuine value and help our partners to perform, change, and grow.

Global OutlookToday we provide training to employers and students online, in their workplaces, at our established national campuses, and across our growing international operations which include;

●● Papua New Guinea where we provide skilled labor to support the emerging Liquid Natural Gas industry.

●● The Philippines where we offer a range of qualifications across Healthcare and Engineering.

●● China where we have delivered Aged Care training in partnership with the People’s Republic of China to better service their ageing population.

Careers Australia is Australia’s largest and leading private provider of Vocational Education and Training.

usABOUT

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History of Excellence and InnovationCareers Australia was first established to offer genuinely flexible, responsive and relevant training solutions to industry and employers. Since then we have established a clear reputation for excellence and innovation in education:

●● We pioneered paperless classrooms when we became one of the first private training providers in Australia to deploy Apple iPad’s as a learning tool, which have revolutionized classroom education.

●● We launched an industry leading online learning portal that allows our students to access course content anywhere, anytime and on any internet connected device.

●● We have developed an industry leading blended training model to give our clients and students greater control and less downtime.

●● We care about the impact of our training and we carefully measure our impact on workforce development and productivity – an important observation which less than 8% of companies take the time to track.

1 Careers Australia is one of the largest providers of Vocational Education and Training that is funded by the Australian Government.

2 Careers Australia has established campus locations in every major Australian city.

3 Careers Australia has achieved more than 40% year-on-year growth since their inception in 2006.

4 Careers Australia has trained students from over 86 countries, including those with no English Language comprehension.

5 Careers Australia has over 200 nationally accredited and internationally recognised courses on scope.

6 85% of our corporate customers consistently give us a satisfaction rating of 7/10 or higher.

7 75% of our students consistently give us a satisfaction rating of 7/10 or above.

QUICK FACTS

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Courses are practical and focus on the skills and knowledge required for people to enter a profession and perform at an efficient and effective level.

Organisations are increasingly looking towards vocational education and training in favor of university education, as vocational training provides participants with more practical and relevant skills rather than theoretical knowledge which are often only loosely related to their job role.

The growing need for training Training is critically important for organisational development and success. Training enables companies to become more efficient, productive, service enabled and to stay ahead of their competition, whilst also making employees feel more valued and secure in their job.

In today’s highly competitive and global business climate, companies looking to improve their profit margins and increase productivity need to find effective ways to boost employee performance. Vocational education and training can deliver significant improvements to a number business areas which are directly impacted by employee skills and knowledge, including:

●● Increased productivity and performance improvement

●● Stricter adherence to corporate policies

●● Improved customer satisfaction

●● Increased employee morale and retention

●● Increased revenue

Vocational education and training is a system of education and training which has been designed around specific industries and job roles.

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The high cost of not trainingSome organisations view training as an unnecessary expense, when in reality the investment in training is often much smaller than the cost of failing to adequately maintain staff or deliver vital project and services. Cost categories may include:

●● Increased down time

●● Co-worker distraction

●● Rework

●● IT/help desk support

Training also affects employee retention. According to the American Society for Training & Development, 41% of employees at companies with inadequate training programs plan to leave within a year versus 12% of employees at companies who provide excellent training and professional development programs.

1 The Internal Rate of Return (IRR) is +24% for training companies and -7% for non-training companies.

2 Vocationally trained workers are typically 6-11% more productive than academically educated workers.

3 Every $1 spent on training can yield as much as $30 in productivity gains over 3 years.

4 In many industries there is a 40% productivity gap between high and low performing employees.

5 Most companies commit less than 1% of total employment hours to training activities.

6 A doubled investment in training can result in growth rates in excess of 300% of the industry average.

7 Strategic and ongoing investment in training can reduce:

●● Staff turnover by 25-75%

●● Time-to-hire by 50-75%

●● Cost-to-hire by 70%

QUICK FACTS

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servicesOUR

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Our corporate mission is to empower our partners through world class education and training and to support industry with genuinely flexible and responsive solutions.

We work hard to ensure that our students leave Careers Australia highly skilled and job ready, allowing our partners to build a more productive, more capable workforce that is ready for the future.

We don’t just focus on developing skills and knowledge; we can also facilitate a complete overhaul of corporate culture and organizational behavior to ensure that your investment in education and training has longevity.

Training Needs AnalysisCareers Australia provides training services to thousands of organisations ranging from small owner operated businesses, through to national and multinational organisations. We have a commercial arm to assist industry and employers with their workforce planning to ensure a skilled workforce for today and tomorrow.

We will work closely with your organisation to identify specific skills and training requirements to help you to achieve certain objectives, and to help you develop a more effective and more capable workforce as efficiently as possible.

Custom Training SolutionsWhilst we already offer an extensive scope of training products and programs, we also understand that needs are constantly changing and evolving. If none of our existing products are quite right for your business, then we can work with you directly to design and deliver a tailored training solution that specifically targets your needs; whether it’s a simple induction, or a single and specific skill or skill set, through to an entire qualification built around your business.

Careers Australia is recognised as an innovator in training delivery and a leader in educational design. When faced with highly technical challenges, we also have the ability to leverage our strong relationships with government, regulators, peak bodies and major employers across a broad range of industries and sectors.

●● We can rapidly develop and deploy world class education to suit any need, anywhere.

●● We work with content experts to ensure training is current, accurate and complete.

●● We have the proven ability to deliver results.

Project ManagementCareers Australia has a proud history of effectively managing projects and programs in partnership with the Australian Governments, as well as national and multinational corporations domestically and overseas.

As such our project and client management skills are a priority in setting and meeting deadlines and delivering consistently high quality outcomes. The ability to maintain long term relationships with our customers is testament to the consistently high levels of services delivered.

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trainingOUR

Staying ahead of the market requires clear planning, flexibility and skilled staff; Careers Australia helps companies to achieve change and productivity sooner.

Careers Australia offers vocational education and training that is highly effective. We maintain close relationships with industry and major employers to ensure that our training is current, relevant, practical, and demand driven training.

As an established employer of choice, we are able to attract and retain highly qualified, experienced and professional instructors. We also provide our students with comprehensive student support, employment support and feedback systems to ensure that we never stop improving.

Internationally Recognised QualificationsAustralian qualifications are recognised and sought after around the world. The Australian Qualifications Framework (AQF) allows students to easily move through the training system in Australia and provides an easy way for countries around the world to recognise your qualification.

We offer over 200 AQF accredited courses and qualifications, which service a broad cross section of industries, roles and skills requirements.

Our capability and breadth of service is broad and constantly evolving to meet the changing needs of key industries and employment sectors.

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Blended Training ModelWith a clear aim to provide flexible and tailored training solutions that add genuine value, we have developed an industry leading blended training model which gives you greater control and less downtime.

●● National Campus Locations

●● Students can attend one of our national locations to participate in simulated activities under the guidance of our qualified and experienced trainers.

●● Workplace Training

●● Our workplace trainers and assessors can visit your staff in your workplace to observe them doing what that they do every day and train them on your equipment.

●● Online Learning

●● Students can log onto our innovative new eLearning portal to complete the theory component of their studies at a time and place that suits them.

Global Training OptionsCareers Australia has the experience and the capability to deliver training around the world. We partner with other training providers, global organisations, and even foreign governments to deliver a mix of traditional campus training through to highly tailored workplace training.

Train-the-Trainer

Another popular option for ongoing training requirements is a “Train-the-Trainer” model, where we can train your managers and supervisors to train their staff using our resources and learning tools. When staff have completed the assessment process we will verify all of the assessment documents and issue AQF accredited qualifications.

This model boasts reduced costs, since it relies on staff who are already qualified to manage the training delivery using your own facilities.

Transferable Skills

Many workers these days will work for multiple companies and often working in different roles. Transferable skills are important because they ensure our students marketability, increase their professional competitive advantage, and ease their transition into any new future roles.

At Careers Australia we both acknowledge the importance of uplifting these skills and have vast experience to equip as many transferable skills as possible to our students so that they can be successful to work in a number of future fields.

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automotive01 OUR COURSES

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The automotive industry is a dynamic and constantly changing industry.

The automotive industry will require highly skilled people to build, operate and maintain an increasing degree of high-tech systems.

Careers Australia offers training and services to cover many aspects of the automotive sector including:

+ Agricultural Machinery and Equipment

+ Automotive Retail

+ Mechanical Servicing and Repair

+ Outdoor Power Equipment

+ Vehicle Recycling and Disposal

Benefits of our training and services include:●● Multi skills and cross functional team

competence with a clear focus on outcomes

●● Recognition of existing skills, regardless of how those skills were developed

●● Nationally accredited and globally recognised qualifications

●● Cost, competence and productive improvements

●● Uplifting of service competences as a respond to a faster shifting industry landscape

●● Boosting practical and transferrable skills that align to contemporary job roles

INDUSTRY

SNAPSHOT

The automotive industry covers a wide range of companies and organizations involved in the design, development, manufacture, sale and service of motor vehicles and motorcycles. It is one of the world’s most important economic sectors by revenue.

There were more than eight million people working in the automotive industry in 2010, producing around 78 million cars, vans, trucks and buses. The global automotive industry is also a large contributor of research and development, investing around US $100 billion into research, development and production.

The automotive industry currently experiencing a period of strong globalization and there are many opportunities to increase profitability by up to EU €2 billion through effective training:

●● The increase in regulations will raise costs but also increase complexity that will demand multi-skills development.

●● Emerging markets’ share of global sales will rise from 50 percent in 2012 to 60 percent by 2020, while their share of global profits is also set to rise by 10 percentage points. Multicultural and cross functional skill development will drive improvements.

SHORT COURSES

FOUNDATION COURSES

INTERMEDIATE COURSES

ADVANCED COURSES

Automotive Automotive Automotive Technology

Automotive Administration Automotive Administration

Automotive Vehicle Servicing

Automotive Electrical

Automotive Mechanical Automotive Management

Automotive Mechanical

Automotive Sales

Automotive Specialist

Outdoor Power Equipment

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businessservices

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Business Services covers a diverse range of industries and occupations represented in the business services sector.

Business Services supports the commercial activities of all industries, including; administration, finance, management, human resources, marketing, media and communications, and many other functions.

Careers Australia offers a suite of courses designed to provide industry and employers with core business skills and knowledge to achieve high performing workplaces, competitive advantage and business success.

Careers Australia offers training and services to cover many aspects of the Business Services sector including:

+ Finance and Accounting + Business and Office Administration + Frontline, Team and Middle Management + Work Health and Safety + Project Management + Marketing

Benefits of our training and services include:●● Multicultural and team work oriented skills

for rapidly changing service models●● Recognition of existing skills, regardless of

how those skills were developed●● Mitigation of skill gaps, productivity enhancements,

hands on experience●● Nationally accredited and globally

recognised qualifications●● Uplifting consultative and transferrable skills that

align to contemporary job roles

INDUSTRY

SNAPSHOT

The Business Services industry comprises a large array of small, medium and large enterprises including multinationals and franchises. An estimated 87 per cent of Business Services enterprises are small-medium enterprises.

The Business Services sector is challenged in general with accelerated time to market, increased complexity and a need for cross functional skills; in addition the rapid growth in emerging regions drives the need for multicultural experience and higher level of consultative approaches.

SHORT COURSES

FOUNDATION COURSES


ADVANCED COURSES

Computer Skills Business Accounting Accounting

Email Skills Business Administration Business

Keyboard Skills Frontline Management Human Resources

Microsoft Access Human Resources Management

Microsoft ExcelOccupational Health

and SafetyMarketing

Microsoft PowerPoint Work Health and SafetyOccupational Health

and Safety

Microsoft Word Project Management Work Health and Safety

MYOB (accounting software) Training and Assessment Project Management

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construction03 OUR COURSES

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Careers Australia offers a comprehensive range of courses and services for the Building and Construction sectors, ranging from short courses, to pre-apprenticeships and apprenticeships, through to diplomas and advanced diplomas in:

+ Site and Safety Inductions

+ High Risk and Plant Operator Licenses

+ Traditional Trades Apprenticeships

+ Construction Management

+ Builders License

Benefits of our training and services include:●● Development in both practical skills and skills

in more efficient production methods



●● Collaborative project management skills to meet a increasingly complex industry environment

●● Revitalization of practical and transferrable skills toolbox that align to contemporary job roles

INDUSTRY

SNAPSHOT

Global investment in construction and infrastructure projects totals around 2.5% of GDP which was around US $15 trillion in 2010. There are almost 180 million construction workers around the world with 50% of those working in developing countries.

There are significant opportunities for the construction sector to realize efficiencies through more effective education, training and retention of their workforce:

●● The world needs to increase its investment in infrastructure by nearly 60% over the next 18 years, with roads and power accounting for almost half of this need.

●● There has been a zero gain in construction sector labor productivity over the past 20 years in Japan, Germany and USA despite significant gains in productivity in other sectors.

By 2050

●● 75% of the world’s population will live in cities (compared to 50% today)

●● There will be 800 cities with more than 1 million inhabitants (compared to 450 today)

●● There will be 45 mega cities with more than 10 million inhabitants (compared to 25 today)

SHORT COURSES

FOUNDATION COURSES


ADVANCED COURSES

Construction Management

Construction Bricklaying Building and Construction

Construction Induction*

Construction Pathways Cabinet MakingBuilding and Construction

Management

High Risk Licenses* Drainage Carpentry

Plant Licenses* Civil Construction

Civil Construction Plant Operations

Civil Construction Supervision

Concreting

Painting and Decorating

Steelfixing

Wall and Ceiling Lining

Wall and Floor Tiling

Construction Waterproofing

Formwork

Plumbing

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*Please refer to the ‘Quick Reference’ section on pages 44-47 for the complete list of short courses. 1918

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Careers Australia offers a comprehensive range of courses and services for the Electrical sector, ranging from short courses, to pre-apprenticeships and apprenticeships, through to diplomas in:

+ Air Conditioning

+ Communications Cabling

+ Electrical

+ Instrumentation and Control

+ Refrigeration

+ Renewable Energy

Benefits of our training and services include:●● Flexible delivery and sustainable methods

with a clear focus on outcomes



●● Upgrade of practical and transferrable skills that align to contemporary job roles

INDUSTRY

SNAPSHOT

Employment of electricians is projected to grow 23 percent from 2010 to 2020, which is faster than the average for all occupations. Homes and businesses require more wiring than ever before, and electricians will be needed to install the necessary components and meet this demand.

Not only will the Electrical sector need to train a significant volume of new workers, but many existing workers will need to improve their skills to better service the public’s growing appetite for efficient energy. These efficiencies will be realized through skills enhancements in:

●● 20 % from better insulation, lighting, and similar energy efficiency measures in our homes, offices, factories, and other commercial buildings

●● 20-30% from energy-efficient new buildings mainly based on the average energy consumption of existing buildings in developed countries.

●● Lighting accounts for 19 percent of the world’s electricity consumption and is expected to grow with 40% in the next 10 years. In the commercial sector, lighting accounts for 1/3 of a building’s electricity use.

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SHORT COURSES

FOUNDATION COURSES


ADVANCED COURSES

Heat Pump Water SystemsData and Voice

CommunicationsAir-conditioning and Refrigeration

Renewable Energy Engineering

Electrical Efficiency Electrotechnology Electrical Fitting

Split Air Conditioning Electrical Instrumentation

Sustainable EnergyElectrotechnology

Electrician

Telecommunications Cabling

Instrumentation and Control

Photovoltaic systems

Renewable Energy

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engineeringMECHANICAL AND FABRICATION TRADES

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Careers Australia offers a comprehensive range of courses and services for the Engineering sector, ranging from short courses, to pre-apprenticeships and apprenticeships, through to advanced trade diplomas.

+ Fabrication

+ Instrumentation

+ Machining

+ Mechanical

+ Production

+ Refrigeration

Benefits of our training and services include:●● More efficient production and flexible delivery

methods with a clear focus on outcomes



●● Enhancement of practical and transferrable skills that align to contemporary job roles

INDUSTRY

SNAPSHOT

The acute skills shortage seen in Australia and Canada has begun to spread around the world, with major projects in Indonesia, Mongolia, Brazil, Chile, Peru and Mozambique all plagued by critical skills shortages in Engineering related trades.

This issue is compounded by the fact that 25% of workers in Engineering related trades are older than 55 and 50% of workers are older than 45. This means that much of the existing workforce is likely to enter non-trade roles or retire in the coming decade.

It is currently projected that the United States will need an additional 238,000 welding-related professionals by 2019.

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SHORT COURSES

FOUNDATION COURSES INTERMEDIATE COURSES ADVANCED

COURSES

Engineering EngineeringEngineering –

Advanced Trade

Production Technology Fabrication

Heavy Fabrication

Light Fabrication

Maintenance

Welding

Instrumentation

Mechanical

Instrumentation

Machining

Maintenance

Refrigeration and Air Conditioning

Production

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Careers Australia offers a range of English Language courses to suit beginners through to more advanced or vocation specific requirements.

+ Basic English

+ Advanced English

+ Vocational English

+ English Teaching

Benefits of our training and services include:●● Extends and enables quicker learning

processes through global network building

●● Efficient and corporate productive communication as a one language approach can be taken


●● Enhances transferrable skills that align to contemporary job roles

INDUSTRY

SNAPSHOT

It is estimated that over 1 billion people are currently learning English worldwide. A massive increase in the number of people learning English has already begun, and is likely to reach a peak of around 2 billion in the next 10–15 years. Improving English skills is essential in many working environments, as English Language skills facilitate:

●● Globally transferable skills

●● Globally portable skills

●● Global networking, collaboration and research opportunities

Employers value language skills for their potential to open up new markets and the ability to communicate with customers and clients in their own language. A little language goes a long way and almost 74% of employers are looking for people with conversational competence because it helps their business to be able to communicate,

SHORT COURSES

FOUNDATION COURSES


ADVANCED COURSES

Communication Spoken and Written English Academic English Teachers of English to Students of Other Languages (TESOL)Numeracy Spoken and Written English

Vocational English

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Careers Australia offers training and services to cover many aspects of the Healthcare and Community Services sector including:

+ Aged Care

+ Allied Health

+ Children’s Services

+ Disability

+ Home and Community Care

+ Nursing

Benefits of our training and services include:●● Improved productivity and quality assurance




●● Increased multicultural awareness and transferrable skills to uplift the customer experience

INDUSTRY

SNAPSHOT

The Healthcare and Community Services sectors globally represent more than 10% of GDP in OECD countries and this is expected to grow to above 15% by 2040. The United States of America spend almost 16% of their GDP on healthcare today, and if historical trends continue this could be nearly a quarter of their GDP in 2040.

Despite experiencing a current nurse shortage, America reports a ratio of 773 nurses to 100,000 population. This is a stark contrast to Uganda, for example, who report a ratio of approximately 6 nurses per 100,000 population. Clearly, the issue of defining, measuring and addressing nursing shortages has to take into account the huge disparity in the current availability of nursing skills in different countries, sectors and regions.

Furthermore, the lack of access to healthcare in many countries is likely to encourage a growing number of established pharmaceutical, healthcare and medical technology companies to open clinics in the developing world.

There are significant efficiencies which can be realized in the Healthcare and Community Services sectors through better training and education. For example:

●● Hospital and Health Information Systems are currently experiencing a period of significant change, which will require further training and education for many workers. For example, the implementation of bedside scanning, traceable medical devices, inventory management systems, receipt authentication and transaction automation.

●● Millions of patients are at risk for adverse drug affects. Every year between $160-280 billion are

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SHORT COURSES

FOUNDATION COURSES


ADVANCED COURSES

Cardiopulmonary Resuscitation

Aged Care Children's Services

First Aid Allied Health Assistance Community Services

Coordination

Low Voltage Rescue Children's Services Community Services Work

Manual Handling Disability Counselling

Health Services Assistance Nursing

Home and Community Care

Leisure and Health

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Careers Australia offers training and services to cover many aspects of the Hospitality sector including:

+ Alcohol and Gaming

+ Cooking and Kitchen Operations

+ Food Safety and Hygiene

+ Hospitality Management

Benefits of our training and services include:●● Improved productivity and service assurance




●● Increased excellence awareness and transferrable skills to uplift the total customer experience

INDUSTRY

SNAPSHOT

The global travel and tourism market accounts for 5% of global GDP and 6% of all exports, with the industry employing one in twelve people globally. Within the food category, dining out is expected to grow by 10.2% every year for the coming decade.

●● There are 8 million restaurants in the world and around 300,000 restaurant and catering companies.

●● The global restaurant industry will reach $2.1 trillion by 2015, driven by increasing preference for eating out and waning demand for take away foods.

●● Over the last decade there has been increased focus on the quality of food served in fast food restaurants.

Average staff turnover in the hospitality industry is steady at around 31%. With staff costs accounting for 45% of operating expenses and the strong correlation between staff retention and guest satisfaction, hospitality operators need to consider how best to recruit, reward and retain quality employees to ensure success.

SHORT COURSES

FOUNDATION COURSES


ADVANCED COURSES

Barista (Coffee Making) Asian Cookery Hospitality

Food Hygiene Commercial Cookery

Food Safety Hospitality Operations

Responsible Service of Alcohol

Kitchen Operations

Responsible Service of Gambling

Retail Baking

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Careers Australia offers training and services to cover many aspects of the Manufacturing sector including:

+ Competitive Systems

+ Lean Manufacturing

+ Process Manufacturing

Benefits of our training and services include:●● Cross functional teamwork and multi

skill competence with productivity focus



●● Uplift of transferrable skills to enable proactive self learning

INDUSTRY

SNAPSHOT

As Manufacturing continues to grow, the sector now accounts for around 16% of global GDP and 14% of employment. Today the Manufacturing sector accounts for:

●● 16% share of global GDP

●● 45 million jobs in advanced economies

●● An additional 19 cents of service demand for every dollar of manufacturing output

One of the most pressing issues faced by the Manufacturing sector today is the struggle to find and retain well trained workers. Manufacturing is becoming increasingly technology driven and the global supply of high-skill workers is not keeping up with demand.

Manufacturing companies will need to invest strategically in education and skill development. They will need qualified, computer-savvy factory workers and agile managers to manage local

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SHORT COURSES

FOUNDATION COURSES


ADVANCED COURSES

Process ManufacturingCompetitive Systems

and Practices

Sugar Milling Industry Operations

Process Manufacturing

Sugar Milling Industry Operations

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mining& resources

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Careers Australia offers a comprehensive range of courses and services for the Mining and Resources sectors, ranging from short courses, to pre-apprenticeships and apprenticeships, through to diplomas and advanced diplomas in:

+ Civil Construction


+ Mining and Resources Operations

+ Mining and Resources Processing


+ Traditional Trades Apprenticeships

Benefits of our training and services include:●● Cross functional teamwork and multi

skill competence with productivity focus

●● Support service skills and improved operational efficiency awareness



●● Uplift of transferrable skills to enable proactive self learning

INDUSTRY

SNAPSHOT

The Mining and Resources sector is in the midst of a global confidence crisis and the industry is increasingly looking towards operating efficiencies and productivity gains to improve profitability.

●● Total revenue of the top global mining companies from 2002 to 2012 US $525 billion

●● Net profit of the top global mining companies from 2002 to 2012 was US $68 billion

●● Net profit margin of the top global mining companies from 2002 to 2012 was around 13%

Vocational training often delivers a higher return on investment than capital expenditure, allowing staff to perform more efficiently, more effectively and with fewer incidents. Ongoing training and professional development can also reduce staff turnover as much as 50%.

●● Today the global mining industry is generating 56% less output per employment hour compared to 2002.

●● At the same time support services have risen to 13% of employment hours compared to 3% in 2002.

SHORT COURSES

FOUNDATION COURSES


ADVANCED COURSES

Construction Induction* Drilling Operations Civil Construction

High Risk Licenses* Process Plant OperationsCivil Construction Plant

Operations

Site Induction*Resources and

Infrastructure OperationsCivil Construction

Supervision

Mine Supervisor*Resources and

Infrastructure Work Preparation

Drilling Operations

Plant Licenses* Resource Processing Process Plant Operations

Surface Extraction Operations

Resource Processing

Underground Coal MiningSurface Extraction

Operations

Underground Coal Operations

Water Operations

*Please refer to the ‘Quick Reference’ section on pages 44-47 for the complete list of short courses.3332

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SHORT COURSES

FOUNDATION COURSES


ADVANCED COURSES

Retail Services Hairdressing Retail Management

Retail Baking*

Retail Management

Retail Operations

Careers Australia offers training and services to cover many aspects of the Retail sector including:

+ Baking and Cooking

+ Hairdressing

+ Management

+ Operations

+ Services

Benefits of our training and services include:●● Flexible delivery methods with a clear focus

on outcomes


●● Australian accredited and globally recognised qualifications

●● Practical and transferrable skills that align to contemporary job roles

INDUSTRY

SNAPSHOT

The way that consumers make purchasing decisions has changed dramatically over the past decade. Today many consumers will stand in retail stores, using their smart phones to compare prices and product reviews, and allowing their family and friends instantly weigh in on shopping decisions via social media.

Existing retailers cannot expect to stay successful by going about business as usual. Modern retailers need to provide value to customers in new and different ways; such as through the provision of product expertise, product education, and the provision of genuine customer service.

●● Global retail sales are growing steadily at around 4%

●● Today annual global retail sales are worth US $18 Trillion

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*Please refer to Hospitality on pages 28-29 for more cooking and hospitality related products

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transport& logistics

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Careers Australia offers training and services to cover many aspects of the Transport and Logistics sector including:

+ Construction


+ Logistics

+ Rail Infrastructure and Operations


+ Warehousing

Benefits of our training and services include:●● Cross functional and development of multi

skill competence with clear productivity focus

●● Consultative service skills to address cost focus and service quality


●● Australian accredited and globally recognised qualifications

●● Uplift of transferrable skills to improve interaction with a increasingly global customer base

INDUSTRY

SNAPSHOT

Global population was 6 billion in 2000 and will reach 9 billion by 2050. Combined with rising income and more competitive transport options, global mobility will continue to experience strong growth into the future.

The global rail industry employs more than 6.3 million people worldwide and nearly 2 million of these work in China. Around 1.4 million are employed in India and 1.1 million are employed in Europe. The global rail manufacturing industry is a relatively consolidated market.

Nearly 40% of operating expenses in European rail companies come from personnel costs. Average turnover is 10% at larger firms and about 20% of smaller firms. Almost 60% of rail companies reports that they have a skills shortage.

SHORT COURSES

CERTIFICATE I - II

CERTIFICATE III - IV

ADVANCED COURSES

Construction Induction* Rail Infrastructure Mobile Crane Operations Logistics

High Risk Licenses* Rail Operations Rail Infrastructure

Plant Licenses* Transport and Logistics Rail Operations

Rail Induction* Warehousing Operations Transport and Logistics

Plant Licenses* Warehousing Operations

*Please refer to the ‘Quick Reference’ section on pages 44-47 for the complete list of short courses.

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modelOUR

Building Solid Platforms for EducationMany developing countries doubled their GDP per capita in the last 15 years, meaning they are experiencing economic growth roughly ten times faster than the industrial revolution. This means they have a real need to address vocational training differently than western countries that have been developing over a much longer time. Even established markets, however, have expectations of progressive vocational education and training such as:

●● Consolidation and streamlining processes—namely, integrating all training functions into a single and more efficient reporting structure.

●● Offload some or all of administration duties from employees by outsourcing these tasks to qualified training services suppliers that specialize in the range of processes entailed in enterprise-wide training programs.

●● It’s virtually impossible to shave costs and simultaneously increase training efficiency without having the proper metrics and reporting structure in place to determine where and how effectively money is being spent, continuously measure and monitor all facets of their training to ensure maximum return on investment and proper alignment with their company’s business strategies.

●● To capture future growth and to help our clients to secure profit from an increasingly complex cost pressured and shifting industry landscape, we recognize that we cannot simply rely on traditional educational toolboxes.

Careers Australia has developed an industry leading model for the rollout of corporate and customized training services.

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1 ConsultationWe value the extensive experience and valuable insight from the delivery of wide ranging projects across a broad cross section of industries and clients. We take time to ask the right questions, listening carefully, and prepare strategic recommendations. We also want to make sure we understand our clients business profoundly so that we can identify and implement the right solution.

2 ScopeOur project team will work with you to establish a clear project scope, which could include the delivery of hundreds of existing courses and qualifications, or the development and delivery of completely customized training solutions to meet specific skills needs.

3 PlanningThe planning phase is based around the definition of course and delivery specifications, aims and outcome measurements. Once the specification is defined, learning objectives and detailed course curriculums are developed, appropriately skilled and experienced lecturers are appointed and support mechanisms are defined.

We evaluate opportunities to leverage on modern learning technology and blended training delivery

methodologies, rather than relying on traditional and often inefficient classroom delivery. Our clear focus is on the provision of highly efficient and effective training to provide your organization with genuine value.

4 ImplementationWe deliver our training solutions and services pragmatically and in alignment with your key stakeholders to assure that we can make any necessary adjustments along the way.

5 ReviewSome examples important to measure for continues improvement and to impact reasons

●● The correlation between sales training and sales performance

●● The correlation between training and productivity and efficiency

●● The percentage of training budget spend on course development and delivery

●● How training is compared to others

●● The cost of a canceled class

●● The total cost of training technology and training administration

CONSULTATION

DRAFT OFFER/PROJECT CONCEPT

SCOPE

DOCUMENTATIONOFFER PROJECT ORDER

IMPLEMENTATIONOF ORDER

DELIVERY OF PERFORMANCE

Conduct meetings with customers

Organise project workshop

Execute workshop

Clarify goals and expectations

Develop rough concept

Clarify personnel certification

Clarify project budget

Initiate training project

Identitfy expectations and requirements

Analyze customer situation

Define competences of target groups

Clarify learningmethods

Select media

Clarify support process

Event management tools

Define training projects

Design training contents

Develop examination concepts/certificates

Develop detailed training concept

Schedule/organise use of media

Plan resources/material Define measurements

Organise support processes

Arrange dates with trainers & examiners/book rooms

Training project plan with milestones

Invite participants/organisation

Execute kick-o� meeting

Train the trainer/briefing

Manage rooms, material, infrastructure

Execute training, instruction, coaching

Personnel certification

Operating hotline/give support

Organise feedback

Training, instruction, evaluate feedback

Align project management

Align event management

Quality assurance: process and documents

Align contents and media selection

Operating hotline/give support

Project controllingAssure measurements

Project invoicing

1 2 PLANNING3 IMPLEMENTATION4 REVIEW5

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clientsOUR

OIL AND GASCareers Australia provides construction training and skills development to local workers in preparation for the $1 billion Hides Gas Conditioning Plant in Papua New Guinea.

The Hides Gas Conditioning Plant is a part of the massive Papua New Guinea Liquefied Natural Gas (PNG LNG) project which is an integrated development incorporating gas production and processing facilities in the Southern Highlands and Western Provinces and storage facilities in the northwest of Port Moresby.

Careers Australia provides PNG nationals with health and safety, resource and infrastructure and construction skills, awarding graduates with a formal qualification which is globally recognised through the Australian Quality Training Framework.

MINING AND RESOURCESCareers Australia works with some of the largest mining companies in the world, including Rio Tinto who has a market capitalisation of around $134 billion.

Companies like Rio Tinto are world leaders in the production of many commodities including aluminium, iron ore, copper, uranium, coal, and diamonds. Although primarily focused on extraction of minerals, Rio Tinto also has significant operations in refining, particularly for refining bauxite and iron ore. The company has operations on six continents but is mainly concentrated in Australia and Canada, and owns gross assets valued at $81 billion through a complex web of wholly and partly owned subsidiaries.

Careers Australia provides thousands of mining employees with apprenticeship training for traditional trades, traineeships in mining and resource processing and process plant operations, prescribed occupations in high risk training, as well as traineeships in frontline management and the Diploma of Management.

Careers Australia has partnered with over 2,500 companies ranging from small family run businesses to large multinational corporations.

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GOVERNMENT & TRANSPORTBrisbane City Council is the largest local government area in Australia by population and the largest municipal council in the world by landmass.

The City of Brisbane administers a significant portion of the Brisbane metropolitan area, making it the largest local government area in Australia by population and the largest municipal council in the world by landmass.

Brisbane City Council administers a budget of over $3 billion.

Careers Australia provides Brisbane City Council with training in engineering, automotive repair, fitting and turning, boilermaking, metal fabrication, competitive systems and lean manufacturing. Brisbane City Council staff also receive TAE training that allows them to carry out their own ongoing training.

ENGINEERINGLaing O’Rourke is the largest privately owned engineering companies in the United Kingdom.

The company operates in investment and development services, program management services, design and engineering consultancy, manufacturing and construction solutions, infrastructure and buildings management and support services. Their projects span a range of sectors including, building, transport, power, utilities & waste, oil & gas and mining & natural resources with operations in UK, Ireland, Germany, Canada, Australia, Hong Kong, and the Middle East.

Careers Australia provides Laing O’Rourke with Rail training for new rail employees, Verifications of Competency for new contractors involved in high risk work, as well as apprenticeship training in Rail Infrastructure and traditional trade areas. Laing O’Rourke also provide their supervisors with communication and risk training, as well as Certificate IV in Frontline Management and the Diploma of Management.

HEALTHCARESince its inception in 1985, Healthscope has grown to become Australia’s largest provider of integrated healthcare. Healthscope plays a vital role in the health and wellbeing of Australians working cohesively within the medical community to offer innovative services.

Healthscope provides private hospital, medical centre and pathology services in every state and territory of Australia. Healthscope also operates an expanding network of pathology services in New Zealand, Malaysia, Singapore and Vietnam.

Healthscope Hospitals provide Careers Australia nursing students with real, practical work experience during their studies and with employment opportunities once they graduate.

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accreditationOUR

AUSTRALIAN QUALIFICATIONS FRAMEWORKCareers Australia courses and qualifications are nationally recognized and internationally transferrable under the Australian Qualifications Framework (AQF).

The AQF provides a comprehensive, nationally consistent framework for all qualifications in post-compulsory education and training in Australia. In the vocational education and training sector it assists national consistency for all trainees, learners, employers and providers by enabling national recognition of qualifications and Statements of Attainment.

AUSTRALIAN SKILLS QUALITY AUTHORITYCareers Australia courses and qualifications are accredited and audited by the Australian Skills Quality Authority (ASQA).

ASQA is the national regulator for Australia’s vocational education and training sector with a mandate to ensure nationally approved quality standards are met.

AUSTRALIAN STUDENT TUITION ASSURANCE SCHEMECareers Australia offers Australian Student Tuition Assurance (ASTAS) to protect the upfront fees paid by Australian students or foreign students studying in Australia. ASTAS ensures that any Australian student displaced from a course, due to our inability to continue the course, will be relocated efficiently and with minimal disruption to a comparable course with another approved provider.

AUSTRALIAN NURSING & MIDWIFERY ACCREDITATION COUNCILCareers Australia’s Diploma of Nursing course is accredited by the Australian Nursing and Midwifery Accreditation Council (ANMAC), who is Australia’s independent accrediting authority for nursing and midwifery under the National Registration and Accreditation Scheme.

Quality education assures the community that nurses and midwives who complete programs we accredit can practice, become registered and care for people in a safe and competent manner.

CAREERS AUSTRALIA GROUP LIMITED ABN 51 122 171 840

Careers Australia Education Institute | ABN 76 120 675 505 | RTO 22479 | CRICOS 03224DCareers Australia Institute of English | ABN 50 010 994 582 | RTO 31468Careers Australia Institute of Training | ABN 30 122 171 840 | RTO 31470 | CRICOS 03026K

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glossary APPRENTICESHIP / TRAINEESHIPA structured training arrangement for a person employed under an Apprenticeship / Traineeship training contract. It usually involves the person receiving training gradually and being assessed both on and off the job over a number of years.

COURSEA Course is a complete body of prescribed studies constituting a curriculum, which results in the issuing of a Qualification or Statement of Attainment. We have simplified the way courses are described in this document, for people who are unfamiliar with the Australian Qualifications Framework.

SHORT COURSEShort Courses typically only contain one or two Units of Competency to deliver highly specific and granular skills or knowledge. These can be delivered in a few hours or over a number of days.

FOUNDATION COURSEFoundation Courses equip participants with basic functional skills and knowledge to commence entry level roles. Under the Australian Qualifications Framework these courses are described as Certificate I or Certificate II.

INTERMEDIATE COURSEIntermediate Courses equip participants with theoretical and practical knowledge suitable for skilled roles. Under the Australian Qualifications Framework these courses are described as Certificate III or Certificate IV which include Trade and Traineeships.

ADVANCED COURSEAdvanced Courses equip participants with specialised knowledge and skills for highly skilled or paraprofessional roles and further academic focused learning. Under the Australian Qualifications Framework these courses are described as Diploma or Advanced Diploma.

QUALIFICATIONA Qualification is the result of an accredited complete program of learning that leads to formal certification.

STATEMENT OF ATTAINMENTA Statement of Attainment provides a complete record of Units of Competency that have been undertaken by a student, which includes the final result for each respective unit.

UNIT OF COMPETENCYA Unit of Competency is a single component of a qualification, or a stand-alone unit, that has been accredited by the same process as for a whole Course. A Unit of Competency will often be referred to by other names, such as an ‘accredited unit’, ‘module’, ‘subject’, or ‘unit’.

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a QUICK REFERENCE

WORK

licenses &high risk

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Licenses for Plant Operations

+ Backhoe + Bobcat + Bucket Trencher + Bucket-Wheel Excavator + Bulldozer + Compactor + Dragline + Dump Truck + Excavator + Face Loader + Front End Loader + Grader

+ Hydraulic Excavator + Hydraulic Shovel + Loader + Mine Equipment + Pipe Layer + Roller + Rope Shovel + Scraper + Skid Steer Loader + Stockpile Dozer + Tractor + Water Cart

Construction, mine and manufacturing sites all operate in high risk and safety aware environments which are monitored by strict Work Health and Safety regulations.

Careers Australia offers a range of accredited courses and verification of competency assessments designed specifically for these sectors.

Licenses for High Risk Work

SCAFFOLDING WORK

+ Basic Scaffolding + Intermediate Scaffolding + Advanced Scaffolding

RIGGING WORK

+ Dogging + Basic Rigging + Intermediate Rigging + Advanced Rigging

FORKLIFT OPERATION

+ Forklift Truck + Order-Picking Forklift Truck

WORK SAFETY

+ Work Safely at Heights + Work in Confined Space

CRANE AND HOIST OPERATION

+ Tower Crane

+ Self-Erecting Tower Crane

+ Derrick Crane

+ Portal Boom Crane

+ Bridge and Gantry Crane

+ Vehicle Loading Crane

+ Non-Slewing Mobile Crane

+ Slewing Mobile Crane (20 tonne)



+ Slewing Mobile Crane (100+ tonne)

+ Personnel and Materials Hoist

+ Boom-Type Elevating Work Platform

+ Vehicle-Mounted Concrete Placing Boom

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shortcourses

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Short courses are a quick and effective way to equip you staff with critical and specific skills, such as computer skills, first aid skills, service skills, or supervision skills.

Careers Australia offers a range of accredited short courses to suit a broad range of job roles, functions and industry sectors.

COMPUTER SKILLS

+ Computer Skills + Email Skills + Keyboard Skills + Microsoft Access + Microsoft Excel + Microsoft PowerPoint + Microsoft Word

FIRST AID

+ Cardiopulmonary Resuscitation + First Aid + Low Voltage Rescue + Manual Handling

HOSPITALITY

+ Barista (Coffee Making) + Food Hygiene + Food Safety + Responsible Service of Alcohol + Responsible Service of Gambling

WORKSITE SUPERVISOR

+ Construction Management + Supervisor Course (S1,S2,S3)

WORKSITE INDUCTIONS

+ Construction Induction (White Card) + Mine Induction + Rail Induction

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OceaniaAUSTRALIA

QUEENSLAND

Brisbane Burleigh HeadsNerangSalisburySouthportSunshine CoastToowoombaTownsville

NEW SOUTH WALES

Newcastle ParramattaSydney

VICTORIA

Melbourne

AsiaPHILLIPINES

Clark

CHINA

GUANGDONG

Shenzhen

focusGLOBAL SUPPLIER, LOCAL

SOUTH AUSTRALIA

HindmarshAdelaide

WESTERN AUSTRALIA

Perth

PAPUA NEW GUINEAPort Morseby

CONTACT US

+61 1300 887 696 careersaustralia.edu.au

[email protected]