Community and Client Services - Mackay Council · Corporate Communications and Marketing 22 . Emergency Management 27 . ... and back while carrying a vacuum cleaner. • A worker

Community and Client Services Monthly Review 1-28 February 2017

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Community and Client Services Monthly Review

1 to 28 February 2017


Page 2

Table of Contents

Highlights of the Month 3

Workplace Health & Safety 5

Financial Data 7

Review of Operations

Community Lifestyle 9 Mackay Entertainment and Convention Centre and Events 19 Corporate Communications and Marketing 22 Emergency Management 27 Health and Regulatory Services 29


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Highlights of the Month

PROGRAM PROJECT DETAIL COMMUNITY LIFESTYLE

2017 Sports Expo and Sign-on Day

Sports Expo and Sign on day was held at the Mackay Entertainment and Convention Centre on Sunday 12 February. Approximately 8,000 people attended the Expo to gather information from the record 100 sporting clubs and community groups in attendance.

Chinese New Year celebrations

Chinese New Year celebrations were held on 4 February in Victoria Street. The spectacular event was well-attended by community members and supported by local businesses.

Visitors to Library Services There was an 8.59% increase in library visitors during February 2017 compared with the same period last year, with the majority of increase at the new Dudley Denny City Library.

MECC & EVENTS Sir Elton John in concert The MECC has been working with Economic Development and Chugg Entertainment to assist in the development of this concert. The project has culminated in the concert date being confirmed as 22 September 2017 at the BB Print Stadium.

External visitation to Mackay February’s events had higher than average external visitation. The average across all events was 8% which is high for this time of the year. Notable events include Suzi Quatro in concert which had 25 % external visitation in patronage.

CORPORATE COMMUNICATIONS & MARKETING

Sports Expo

Live Facebook event for Sir Elton John

Launched revised Council Connect TV series with Vector Control team being first in the series

The team provided extensive media promotion for the Sports Expo in helping to deliver a successful event on the day.

There was great engagement as we went Live with the Sir Elton John concert announcement. It attracted 11,000 views on the day.

The new version of Council Connect has received positive feedback. It involves a series of specialist infomercials to showcase council workers on the front line. These are being shown on Facebook and local TV.

EMERGENCY MANAGEMENT (EM)

Community Engagement (Get Ready Message).

Emergency Management staff, SES Volunteers and QFES staff attended community events this month including; Sports Expo, Star FM and Porters Cyclone Day and Chinese New Year.


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River and Rain Alert Stations Project

The project continues to roll out with BOM and EM staff conducting radio pathway testing on proposed sites.

Inspector General Emergency Management (IGEM), Disaster Management Officers network Conference and LGAQ Disaster Management Conference.

Confirmation that both workshops will be held in Mackay this year in the week of 8th May 2017. Planning is now underway for these.

IGEM Mackay District Improvement Strategy Implementation Workshop.

Confirmed to be held on the 7th March 2017. The Honourable Mark Ryan MP, Minister for Emergency Services and QPS will be in attendance along with the Mayors of Mackay, Isaac and the Whitsundays.

HEALTH & REGULATORY SERVICES

Dengue Prevention Awareness February saw the completion of the Dengue prevention awareness campaign across radio, television and social media. This was a joint initiative with Mackay Hospital and Health Service and included the Mackay, Isaac and Whitsunday Council areas. It promoted actions people can take to prevent mosquito breeding and reduce their exposure to Dengue.

Mosquito breeding areas Vector Control Officers have been working hard treating 706 hectares of mosquito breeding areas this month.

Bridget Mather Director Community and Client Services


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Workplace Health & Safety

Summary Six incidents were reported during February.

For the 2016-17 year to date, there have been three lost time injuries recorded, with a total of six days lost. No lost time injuries or lost days were recorded in February.

Incidents and Injuries

Two injuries to MRC employees were reported in February and one incident:

• A worker felt pain in their neck, shoulders, and back while carrying a vacuum cleaner.• A worker suffered a minor cut to their finger after it was caught in a door.• Three library workers witnessed the physical assault of a member of the public, outside the library.

Each incident is investigated and appropriate corrective measures implemented, to reduce future risks.


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Lost Time Injuries & Days Lost

Department 2012-13 2013-14 2014-15 2015-16 2016-17

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications

Community Lifestyle 1 9 3 98 2 4

MECC & Events 1 2 2 57 1 11 2 4

Emergency Management

Health & Regulatory Services 1 4 1 2

Community & Client Services 3 15 5 155 1 11 2 4 3 6

Glossary Incident Any unplanned event resulting in, or having a potential for injury or ill health. Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one

day / part of a day or more Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and

Medical Treatment Injury (MTI)

Community and Client Services Monthly Review 1 - 28 February 2017

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Financial Data - February 2017

Operating Result YTD Budget YTD Actual Variance %

4.01 - Community & Client Services Management 242,578 208,941 (33,638) 86% On track. There is planned expenditure in the last quarter of year.

4.03 - Community Lifestyle 2,117,850 3,830,963 1,713,113 181%

4.04 - MECC & Events 1,483,540 1,673,367 189,827 113%caution still needs to be taken as we are expecting lower revenues than budgeted for in April as bookings havenot come to fruition.

4.05 - Corporate Communication & Marketing 834,161 745,854 (88,307) 89%

4.07 - Health & Regulatory Services 1,247,480 1,058,838 (188,642) 85%

4.08 - Emergency Management 698,088 625,775 (72,313) 90%

TOTAL OPERATIONAL 6,623,697 8,143,738 1,520,040 123%

Capital Expenditure 502,506 381,933 (120,574) 76%

Awaiting transfer of $2M Better Community Building Funds monies into the budget.

The budget position of the MECC is improving but

A major promotion on in May and several other

On Track. Budget still remaining for potential public health and safety

On track, there will be further expenditure connected with the rain gauge installation over the last quarter of the year.

advertising campaigns due in coming months.

responses and edcuation campaigns. Will be reviewed month by month.

Comments


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Includes $3M earmarked for the Mackay Regional Sports Precinct

-

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000Operating Results

YTD Budget YTD Actual

- 500,000

1,000,000 1,500,000 2,000,000 2,500,000 3,000,000 3,500,000 4,000,000 4,500,000 5,000,000

Capital Expenditure

YTD Budget YTD Actual


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Community Lifestyle

Community Programs Number of Community Enquiries – 750 Number of Emergency Relief Assistance Packages Provided – 13 JP Services provided to community – 31 Sarina Neighbourhood Centre - 10 bookings of the meeting room to support 112 members of the Sarina community. Community Development Activities • The auditions for Mackay’s Got Talent 2017 were held at the Seniors Citizens Complex on Sunday 19

February. 21 young emerging artists and performers auditioned with 7 progressing through to the finals. The finals will be held during National Youth Week with the event to be staged at the MECC on Saturday 8 April. Tickets will be available from the MECC box office from Friday 3 March.

• Sarina International Women’s Expo will be held at the Bob Wood Cultural Hall, Sarina on 8 March.

Approximately 40 stallholders will be in attendance offering information and advice to all those attending. • The Women Who Make Us Proud Awards ceremonies will be held in in Mackay on 8 March and Sarina on

9 March. 143 nominations were received by the closing date of 20 February. • Chinese New Year celebrations were held on 4 February in Victoria Street. The event was well-attended

by community members and supported by local business, Economic Development and Community Development.

• The draft Accessible Communities Action Plan has been received from the consultants and is being

reviewed prior to presentation to council for adoption. • Registrations for the Community Strengthening: Board Development Conference open on 1 March and

close on 20 March. Registrations can be made through the following link: http://www.mackay.qld.gov.au/community/events/community_strengthening_board_development_conference • Planning for the inaugural Volunteer Expo to be held in May is progressing well. Online registration for

exhibitors opened on 14 February, with 26 applications received to date. • Ten young people participated in the free Learn to Skate workshop held at the Sarina Skate Park on 25

February. • 13 young people are currently engaged in creative writing workshops to develop the script for the 2017

Valley District Youth Council production. • Round 2 of the Regional Arts Development fund closed on 8 February with 18 applications received

requesting $103,446.19. The assessment committee has finalised its assessment of these applications.

• Round 2 of the Community Grants program closed on 3 February with 56 applications requesting $270,658.10 being received. The assessment committee review of the applications will be conducted on 3 March.

http://www.mackay.qld.gov.au/community/events/community_strengthening_board_development_conference

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• The Creative Mackay Facebook Page, which has replaced the hard copy Art Is-In Calendar of the Arts is

developing well and currently has 463 members. Posts continue to be submitted by both Arts Development Officers and active members.

• Multicultural CAMS Officer is currently working with the Ethnic Communities Council Queensland to

connect them with the Pacific Islander and Australian South Sea Islander community in Mackay, with a view to rolling out the Living Well Multicultural Health Program in Mackay.

Community Meetings / Events / Interagency Meetings. 87 meetings and events were held, highlights of which included: • Support was provided to the Filipino community in order to further develop relationships between the

Community Development team and this active community group. • Meetings have been held with the Pacific Islander community to assist with the planning of the Pasifika

cultural festival in 2017. • Planning is underway to recognise Harmony Day across council on 21 March. Staff will be invited to bring

a plate of food to celebrate cultural diversity and to dress in the theme colour of orange or wear traditional clothing from a country of their choice.

• Support continues to be provided to the Drop-In Centre Management Committee as they endeavour to

establish a drop-in centre for homeless and vulnerable people in the Mackay Region. • Support is being provided to the Mackay & District Italian Association to plan and deliver an Italian Street

party scheduled for 29 April. • Community Development connected with Mackay Golden Years and Mackay 50 and Better groups to

promote council services and facilities and to build relationships between council and seniors’ groups. • Meetings have been held with a local employment agency to assist with better engagement with the

Indigenous community with a view to improving employment outcomes. • Discussions have commenced with the Aboriginal and Torres Strait Islander Community Health Service –

Social Emotional and Wellbeing Unit to progress activities to recognise 2017 National Sorry Day.

Sister Cities Program Applications for chaperones for the 2017 Student Ambassador trip to Matsuura have closed, with 5 applications being received. Interviews and selection processes will be undertaken prior to the selection of the youth ambassadors. Sport & Recreation 3 meetings/events and 41 contacts were managed during the reporting period, highlights of which included: • Sports Expo and Sign on day was held at the Mackay Entertainment and Convention Centre on Sunday

12 February. Approximately 8,000 people attended the Expo to gather information from the record 100 sporting clubs and community groups in attendance.

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• Sport and Recreation in collaboration with the Mackay Police Service (Crime Prevention Unit) are rolling out the bike education program, ‘Safety Circus’ to year 3 students across the region.

• The Get Out Get Active program commenced 13 February with 52 participants engaged in the first week. The full program is available on council’s website:

http://www.mackay.qld.gov.au/community/fitness_and_health/sports_and_recreation/get_out,_get_active

• Groups with an interest in Brewers Park Sarina met with council staff to discuss opportunities to progress development at the site. Council will continue to meet with a committee, made up of representatives of the various sporting organisations in order to ensure productive working relationships are developed and maintained.

• The Sport and Recreation team are providing support to the project delivery team of the Mackay Regional Sports Precinct project draft report.

Museums

• Volunteers at Sarina District Historical Centre and Pioneer Valley Museum are currently changing over their exhibitions and preparing to reopen to the community in March.

• Mackay Museum Volunteers are again welcoming visitors to the museum on Tuesdays, Thursdays and Sunday 10am to 2pm.

• Greenmount Homestead volunteers have mounted new displays which can be viewed in the Resource Centre during opening hours: Sunday to Friday 9.30am – 12.30pm.

• The Pioneer Valley Museum’s display has been changed over in preparation for their reopening on 1 March. The museum has also mounted a display of World War I panels at the Gargett Hotel, which has proved popular with locals

http://www.mackay.qld.gov.au/community/fitness_and_health/sports_and_recreation/get_out,_get_active

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Community Grants and Sponsorships Inkind Assistance Requests approved during the reporting period:

Applicant Request Cost Pioneer Division QCWA

Widening the driveway for vehicle access at 5 Robin St, Slade Point.

$1,962.59

Mackay Kennel Club Unblocking the house drain and root retardation, provision of 5 general waste and 5 recycle bins in support of their Dog Show.

$2,547.51

Casey Avenue Stadium

Mowing of stadium area in support of the NRL Trial Match. $500.00

Mercy College Mackay

Provision 14 Golden Cane Palms in support of their Opening Mass. $0.00

North Bound Provision of 2 general waste and 2 recycle bins in support of 5 Learn to Skate Workshops in the region.

$552.95

Mackay and District Hack and Pony Club

Provision of 2 general waste and 2 recycle bins in support of their Show Jumping Event.

$110.59

Purple Betty Productions

Provision of 10 general waste bins in support of the Colour Run. $93.09

Relay For Life Committee

Colouring the Civic Precinct Fountain purple in support of Paint the Town Purple.

$560.00

Mackay Autism Support Group

Colouring the Civic Precinct Fountain blue in support of Autism Awareness Week.

$560.00

Mackay Epilepsy Support Group

Colouring the Civic Precinct Fountain purple in support of Epilepsy Awareness Week.

$560.00

Total $7,446.73

Junior Sporting Grants

Applicant Junior Sport / Arts and Culture Cost Aiden Krause 2017 Australian Junior Basketball Championships $75.00

Cailan Evans-Finch 2017 National Barrel Horse Association Youth World Championships

$300.00

Total $375.00

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Libraries

Library Highlights

• 30 Heritage Collection Information/Photograph requests were received and actioned in the months of January and February combined.

• There is an 8.59% increase on library visitors from February 2016 to February 2017 that can be attributed to the opening of the Dudley Denny City Library in the city centre.

Service/Activity YTD Achievement

Annual KPI

RAG Status Comment

Library Loans 382,967 620,000 On track

Database Hits 10,812 25,000

Numbers are marginally behind in the YDT achievement as there is a reduction in database usage during school holidays. Recent data shows an upturn in hits attributable to DDCL and we expect to meet the KPI by year end.

Social Media Followers 3063 1,500

Reflective of a deliberate social media campaign leading to increased engagement

In-Person Visits 237,622 400,000 On track

Web Visits 202,778 300,000 Reflective of the trend to on-line access to resources

Heritage Collection Visits

105

600

Heritage Collection (HC) Room was closed to enable deaccessioning of the collection prior to relocation to DDCL from July to December 2016 The new HC Room at DDCL has opened and is proving popular with customers

Active Volunteers 70 65 On track

Programs/Events/Classes

19,066 25,000

The number of scheduled programs/events and classes was reduced whilst staff focused on the DDCL project. The new library has provided the opportunity to deliver more publicly-accessible programs/events and classes.

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Artspace Mackay Current Exhibitions - Artspace Mackay • Gallery One – Copier Jam! A touring exhibition that showcases current zine, independent comic creators,

collectives and distributors from across Australia. The exhibition will include the publications alongside original art, layout pages, workings and even a vending machine that distributes zines. Three local zine makers were included in the exhibition.

• Gallery Two A - Pet Portrait Project - The Pet Portrait Project is an Artspace Mackay community art project that was inspired by the love, humour, comfort and inspiration that is shared between a person and their pet. For this heart-warming venture, we encouraged talented people in our region of all ages and backgrounds, from beginners to experienced artists, to make an artwork to pay fitting tribute to their pets. The entry fee of $5 and the contents of the donation box have been donated to the Mackay branch of the RSPCA, a sum of more than $600.

• Gallery Two B - hosts Focus on the Collection with artworks by Wiradjuri artist Karla Dickens. Created from an intensely personal place, it is this authenticity that powers each work.

• Gallery Three - Very woofy – Noel McKenna - a selection of McKenna’s artists books alongside the artist’s recent donation of fourteen works on paper.

The Gallery is currently closed for refurbishment from 20 February to 21 March. During this time we will be holding intensive training sessions for our Visitor Services, Workshop and Project Volunteers. On re-opening we will have three new exhibitions, a revitalised gallery shop and the Tate Adams Reading Pod will be in place.

Service/Activity Annual KPI YTD Achievement February 17

YTD Achievement February 16

Comment

Visitors: Artspace

- 2064 2805 Low numbers in February due to closure for renovations. Visitor numbers fluctuate month on month depending on the timing of exhibitions.

Web Visits - 981 1,590 Website visitors may have been higher this time last year as the Art Market applications had opened, and people were seeking further info on our website.

Total Number of e-Newsletter Subscribers

- 1,812 1,278 Subscribers consistently fluctuate

Facebook Subscribers - 4,166 2,997 Exhibitions 14 8 3 Public Program Participants

- 466 147 Increase due to more public programs

Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

- 16 7 We had an increase in the number of public program sessions due to school visits during gallery closure period

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Community Engagement Status of Community Engagement (CE) Activities

Project Name: description of

activities Department Area &

Councillor Current Action

(What CE is currently doing)

Future Actions

(What is the next CE step)

Beach Plan Review: Bucasia, Blacks Beach, Midge Point & Grasstree Beach: preparation of engagement plan

Development Services All Councillors Reporting Completion &

archive

Proposed lease to Sarina Ski Boat Club at Middle Creek Dam: consult community (residents and property owners and Sarina Water Ski Club Inc.)

Organisational Services

Southern Region - Cr Martin Bella & Cr Karen

May

Letters/Emails

Completion & archive

Nita Fleming Oval (and Novar Court Residents) at corner of Juliet Street & Bridge Roads: consult residents, sporting club and community organisation

Organisational Services

City - Cr Kevin Casey

& Cr Amanda Camm


Sale of council owned land: advise residents of proposal to sell land at 24 Heathwood Court, Hampden by tender and proposal to further investigate proposal to sell part of Milton Street Park

Organisational Services All Councillors Letters/Emails Completion &

archive

Charles Hodge Avenue & Malcomson Street intersection upgrade: planning consultation with residents and businesses regarding intersection upgrade (installation of traffic lights)

Engineering & Commercial Infrastructure

Northern Suburbs - Cr

Justin Englert & Cr Fran Mann

Letters/Emails Stakeholder Liaisons

Letters/Emails Stakeholder

Liaisons

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Future Actions


Mt Oscar Water Augmentation: advise Mt Pleasant residents of water main works in various streets

Development Services



Letters/Emails Completion & archive

Sewerage Pump Station Upgrades: advise various residents of upgrade of sewerage pump stations


All Councillors Letters/Emails Letters/Emails

Improving access to Anzac Avenue Sewerage Pump Station: consultation with owners of properties adjacent to the site regarding proposal to have an easement on each property to provide a safe, turnaround for trucks


Western Region - Cr

Ross Walker & Ayril Paton


Community Halls - Long Term Sustainability

Organisational Services All Councillors

Letters/Emails

Connecting Mackay

Letters/Emails

Connecting Mackay

CBD Water Main Inspections: advise residents in Gordon St, East Gordon St and Goldsmith St of water main condition inspections



& Cr Amanda Camm

Letters Stakeholder Liaisons


Animal Management Strategy Community & Client

Services All

Councillors Planning Planning

Bell Creek Bridge Remedial Work Engineering &

Commercial Infrastructure


May


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Future Actions


Marlborough St Footpath



May

Letters Completion & archive

Gibson St - new water main construction Engineering &



& Cr Amanda Camm

Letters Completion & archive

Artspace Gallery Store Community & Client

Services All

Councillors

Connecting Mackay Focus Groups Letters/Emails

Reporting

Fourways Flood Barrier Project: consultation with property owners regarding site visits by consultants, GHD



& Cr Amanda Camm

Stakeholder Meetings


All Wheeled Sports Plaza




Planning Letters/Emails Stakeholder

Liaisons

Community Development Strategy Community & Client

Services All

Councillors Planning

Connecting Mackay

Letters/Emails Stakeholder

Liaisons PayStay City Centre Parking Initiative

Community & Client Services

All Councillors Planning Planning

Bucasia Esplanade Shared Pathway Extension

Development Services Cr.

Bonaventura & Cr. Gee

Planning Letters to residents

Beaconsfield Heights Roundabout and Intersection Development Services



Planning Letters to residents

ANZAC Day Parade Community & Client

Services All

Councillors Consultation with

local schools

Coordinate attendance of

students at parade

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Future Actions


Northern Beaches Community Hub

Community & Client Services

All Councillors Planning Planning

Davey Street - Water Main Upgrades Engineering &




Letters

Letters Media

Releases Emails

North Street Park Refurb engagement Development Services

Western Region - Cr

Ross Walker & Ayril Paton

Planning

Meetings Letters

Connecting Mackay

CQU Sporting Precinct Organisational Services All

Councillors Planning Planning

01234567

Community Engagement Activities by Program

1 to 28 February 2017

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Mackay Entertainment & Convention Centre and Events Overview The Performance of the MECC against KPI’s overall is going well. Attendance is up 14% on last year's figures. The MECC team have been working hard with a range of different promotors and events to bring a variety of entertainment options to Mackay this year. During the month we held three expos in the convention centre, the Bridal Expo, Sports Expo and the Hello World Travel expo. The MECC also hosted a Morning Melodies Simon Gillespie’s Peter Allen tribute, The Searchers; Go your own way the story of Christine McVie and Suzi Quatro in concert. Business Events Development

Staff attended the AIME exhibition in Melbourne. The MECC in collaboration with Toowoomba and Townsville, developed a “Boutique Queensland” concept attracting 3 pre and post exhibition media articles. This helps in maintaining a profile for Mackay Region in the business events industry nationally and internationally in NZ. An article about the collaboration will be published this month in an NZ Business Events industry magazine. Festivals and Events

Mackay City Centre Easter Carnival Marketing material for this event is currently being finalised, with radio and print advertising to commence in mid-March. Facebook and online marketing will commence from 6 March 2017. The Festivals team is working with the Mackay City Centre and Libraries to organise visits from the Easter Bunny to coincide with school holiday activities, as extra promotion for the event. MLC Advice Mackay has been secured as a major event sponsor for the third year in a row, showing their continued support of the event and the region. Festival of Arts Several sponsors have re-signed for the 2017 event, and discussions are underway with other major sponsors to finalise their involvement in 2017.

The Festivals team is currently focusing on finalising these few remaining sponsorship opportunities and

commencing artwork in readiness for the Festival launch. Global Grooves Local support of this event continues to grow with several cultural groups already expressing interest in the October event. The Festival team has had an initial discussion with a representative from the Australian South Sea Islander (ASSI) community. This year marks the 150th Anniversary of the arrival of South Sea Islanders to the Mackay

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area as indentured labourers, and the local ASSI community are planning an increased presence at this year’s event to mark the occasion. The local Fijian community are also applying for grant funding to bring artists from Fiji, and plan to incorporate an artist in residence program at this year’s Global Grooves alongside their usual Global Village site. The first year of the $20k Multicultural Affairs Queensland grant was successfully acquitted and the Festivals team will use the second year instalment of $20k this year to assist these groups with their attendance at the event.

Annual Target

as at FEBRUARY 2017 Comments

Number of Performances fully cost recovered

50% 50% On Track

Minimum number of catered functions (excluding performances)

140 71

Advance bookings for rest of the year indicate KPI's will be met (external Catering excluded)

Average attendance at events Auditorium 550 Auditorium 401 On Track

Foyer/space 100 Foyer/space 300 Exceeded Target

Halls 600 Halls 790 Exceeded Target

One Hall only 200 One Hall only 381 On Track

Number of non-utilised days 90 56 On Track

Number of Performances at the MECC

200 171 On Track

Number of Conferences/Expos 20 17 On Track

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 22

There will be a curved increase as the number of events per month increase to the end of the fiscal year.

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Number of Student Attendances 2,000 1,593 On Track

Number of workshops > Youth 6 4 On Track

Number of engagement workshops/activities

5 7 Exceeded Target

Yearly occupancy of facility 175,000 127,735 On Track

Customer Hire Satisfaction 80% 95% On Track

Number of regional events assisted through either financial or in-kind assistance

6 12 Exceeded Target

Number of regional events ticketed 8 10 Exceeded Target

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Corporate Communications and Marketing

Overview It has been a busy month for the program with a number of media campaigns and events finalised. Extensive media promotion and PR arranged for the February Footy Fest – NRL & AFL pre-season games. The announcement of the Sir Elton John concert and Queensland Maroons Fan Day generated enormous local, state and national interest. The team were part of the Sports Expo & Sign-on Day committee in delivering another successful expo. A series of revised Council Connect TV infomercials, showcasing some of the different roles and services provided to the community has been launched. The six-part series runs on Facebook and local television. The roles include Trade Waste, Water laboratory, Street Sweeper, Linemarking and Vector Control. The draft Corporate Plan is in the process of being reviewed by council. The team attended a one-day LGMA training session on Digital Community Engagement. Significant sponsorship has been secured from Sugar Australia to assist in updating the Sarina Sugar Shed video which includes shooting new vision for the Welcome Tour video which is shown at the start of the Sugar Shed Tours. The updated version will also have a component promoting the sugar industry. The first official meeting of the Anzac Day organising committee was held to start preparations for the Citizens Morning Parade. This year, council is providing greater assistance to the Mackay RSL in organising the Parade.

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Website visits to council-owned websites

Monthly trend for website visits for mackay.qld.gov.au

0

10,000

20,000

30,000

40,000

50,000

60,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

Sarina SugarShed

979

20,196

1,666 932

58,199

706

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eNewsletter Subscribers as at February 2017

Artspace: 1812 (Last month: 1801)

Botanic Gardens: 1328 (Last month: 1324)

Community Development: 1288 (Last month: 1296)

Council Connect: 2669 (Last month: 2694)

Library: 2419 (Last month: 2410)

Creative Mackay Ebulletin: 1403 (Last month: 1399)

Recreation Services: 1219 (Last month: 1228)

Mackay Region Planning Scheme 1393 (Last month 1389

Social Media trends

Top four engaged videos in - February 2017

VIDEO REACH VIEWS

Elton John Facebook Live concert announcement

31,500 11,700 views of the video

Mozzies control team Council Connect video (post boosted)

18,400 7,100 views

Specially produced NQ Cowboys video of the pre-season trail game

18,100 4,400 views

Specially produced AFL video of pre-season game at Harrup Park

10,800 2,700 views

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MRC social media visits for February 2017

Twitter

Followers: 2,139

Instagram

Followers: 1,160

YouTube

Video views:1,101

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Advertising-Marketing & PR spend across all council programs to February 2017

Low spend in February, due to relocation of some funds to non-advertising job numbers.

Operational advertising spend 16/17 under budget X

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Emergency Management Overview The Emergency Management team and SES volunteers are continuing to reinforce the “Get Ready” Mackay message throughout the community. This has been done through social media and attending various community events. During this month, community events have included Sports Expo, Star FM and Porters Cyclone Day and the Chinese New Year Street Party. On 8 February a working committee met in Mackay to discuss last resort “Places of Refuge”. In this meeting there were representatives from Mackay and Whitsunday Regional Councils, QFES (EM and Fire), Department of Education and Training and Building Assets and Services (Department of Housing and Public Works). The Emergency Management Team are working at State level on several issues. Emergency Management staff continuing to assist with Council’s Strategic Risk Analysis and Evaluation project. The Mackay Local Disaster Management Group meeting was held on 27 February 2017. Exercises

Nil to report for this period.

Activity Event Comments Emergency Management

Rain event 15 Feb Monitored rain event and provided assistance as required. Localised flooding, associated road closures and media updates to community via social media.

SES Activations

Storm event 6 Feb Mirani Group attended to a request to chainsaw a tree that had fallen on a house, causing damage to its roof

Missing person – Mackay 8 & 9 Feb

Mackay Group assisted the Queensland Police Service in a search for a missing Mackay woman. After two days of searching she was located alive.

Storm event 14 & 15 Feb Mackay Group attended 8 requests for assistance with residential sandbagging and tarping. Mirani Group assisted a residence in Pleystowe by chain-sawing a tree that had fallen and was blocking their driveway

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Emergency Management Capital Projects & Facility Upgrades

SES Current Capabilities The Mackay Regional SES Unit currently has the capability to provide operators for the following functions:

• Member training and competency maintenance is ongoing. • All fleet has been reported as operational with the exception of:

o 1 x flood boat - engine is currently being replaced o 1 x trailer – to be re-registered by Queensland Fire & Emergency Services

Community Events • Public awareness display at the Porters / STAR FM Cyclone Awareness Day • Joint participant with MRC’s Emergency Management team at the Chinese New Year Celebrations on 4

February and the Mackay Sports Expo and Sign On Day on 12 February – promoting emergency and disaster preparation and SES recruiting.

• Weekly sausage sizzle and public awareness display at Bunnings

Project Phase Phase % Completion Budget Time Comments

Ness Street SES Facility Upgrade Project

Plan 20% Removal of fuel tanks to commence April 2017. Demolition and build will commence in May 2017. Subject to weather and any building issues the project is to be completed by November 2017.

River and Rainfall Alert Stations Project

Plan 15% The project continues to roll out with BOM and EM staff conducting radio pathway testing on proposed sites.

Function Operators Flood boat rescue 12 Storm damage operations (general) - chainsaw / debris clean up - working safely at heights

139 39 38

Vertical rescue 7 Land search 113 Emergency traffic management 48

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Health and Regulatory Services Vector Control The table below represents the mosquito control work carried out by the Vector Control team in February 2017.

Sites Inspected Sites Treated Hectares Treated

212 90 706ha

Development Compliance – Proactive Audits

No development Application Expired or Development Under Construction outcomes this month Licensing and Approvals Summary for Current Month

Premises Premises Inspected % Compliant

Level of improvement required to reach compliance

New and Renewal

Applications Approved

Minor # Major + Accommodation 3 100% 3 Caravan Park 5 100% Food 23 78% 17% 5% 15 Footpath Trading 1 100% 1 Swimming Pools 5 100% 3 Vending 0 1 Total 37 23 # Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing a verbal direction, inspection report or letter. + Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice.

17 1

Completed Development Not Commenced

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Proactive Patrols Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments 01/02/2017 Kuttabul No wandering dogs 01/02/2017 The Leap 1 dog on leash 08/02/2017 North Mackay No wandering dogs 08/02/2017 Bucasia 16 dogs on leash 12/02/2017 North Mackay 1 wandering dog

12/02/2017 East Mackay 1 dog on leash 1 dog impounded

12/02/2017 South Mackay No wandering dogs 18/02/2017 Andergrove 3 dogs on leash 19/02/2017 Rural View 2 dogs on leash 19/02/2017 Bucasia 2 dogs on leash 19/02/2017 Beaconsfield 1 dog on leash

23/02/2017 East Mackay 13 dogs on leash 1 dog impounded

26/02/2017 North Mackay 3 dogs on leash

26/02/2017 East Mackay 1 dog on leash 1 dog impounded

26/02/2017 West Mackay No wandering dogs

28/02/2017 Bucasia 9 dogs on leash 1 verbal caution issued to owner for dog off leash

Pest Management

• Baiting Programs for wild dogs and pigs in February 2017 – 18 hours. • 2 properties have been baited for wild dogs and pigs in 2017. • Surveying and spraying biosecurity risk weeds in February 2017 – 64 hours.

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Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals and events. School education includes responsible pet ownership and dengue fever awareness. Customer Requests Throughout February 2017, 736 requests for service were received, compared with 877 for February 2016. 79% were completed in nominated timeframes. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced.

146

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20

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100

120

140

160

Food Training School sessions

Atte

ndan

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TD

Education & Training Sessions

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Monthly Infringements Activity The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

50150250350450550650750

Tota

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Regulated Parking Infringements Issued

Infringements Issued

0

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Local Laws, Environmental Health Infringments Issued & , Development Compliance

Local Laws Infringements Environmental Services InfringementsDevelopment Compliance Infringements

Local Laws Infringements Environmental Services

Infringements Development Compliance

Infringements Animal not registered within 14 days of keeping – 9 Deposit litter – individual – 1

No infringements issued. Animal wandering at large – 7

Illegally dump waste less than 2500L – individual – 2

Failure to comply with a compliance notice – 7 Overgrown allotment on more than once in 12 month – 5

Documents

Community and Client Services - Mackay Council · Corporate Communications and Marketing 22 . Emergency Management 27 . ... and back while carrying a vacuum cleaner. • A worker