Community and Client Services - Mackay Council · • A first aid injury while connecting parts of a vacuum cleaner. • A worker received a small shock from static electricity when

Community and Client Services 1-31 October 2016

Page 1

Community and Client Services Monthly Review

1 to 31 October 2016


Page 2

Table of Contents

Highlights of the Month 3

Workplace Health & Safety 4

Council in Community 6

Review of Operations

Community Lifestyle 7 Mackay Convention and Entertainment Centre and Events 18 Corporate Communications and Marketing 21 Emergency Management 27 Health and Regulatory Services 30


Page 3

Highlights of the Month PROGRAM PROJECT DETAIL COMMUNITY LIFESTYLE

Anti-Poverty Week Food Drive

This year’s Anti-Poverty week food collection initiative was very successful with double the amount of food and toiletries being collected this year compared to last year. All donations were provided to St Paul's Uniting Church, Anglicare Mackay and the Sarina Inter Church Council for distribution to those in need.

MECC & EVENTS Global Grooves 2016 Global Grooves 2016 was successfully delivered on October 29 at Queens Park. Attendance at this year’s event was an increase on last year’s event, with an estimated 10,000 people in attendance. The numbers were consistently high across the afternoon and into the evening. Feedback from the event has been positive with the public commenting on the range of food available and the family friendly atmosphere of the event.

CORPORATE COMMUNICATIONS & MARKETING

Annual Report Finalised content and design of 2015-16 annual report.

EMERGENCY MANAGEMENT (EM)

Mackay Pioneer River and Rain Alert Network Upgrade.

Successful grant application for funding ($384,000) to assist in the upgrade.

HEALTH & REGULATORY SERVICES

Eat Street Food Fest Mackay Eat Street was held at Harrup Park Country Club on 15 October 2016. This was the largest approved food event ever held in Mackay with 69 food vendors. Environmental Health Officers worked with Harrup Park Country Club leading into the event, approving their temporary entertainment event application and delivering 2 food safety training sessions to food vendors. At the event, 4 Environmental Health Officers inspected individual food preparation areas during set up and while operating throughout the evening. There was a good level of food safety from food vendors.

Bridget Mather Director Community and Client Services


Page 4

Workplace Health & Safety

Summary

Four incidents were reported during October. One of these incidents resulted in lost time – a worker suffered a minor foot injury after the glass door of a food cabinet became dislodged and fell.

For 2016-17 year to date, there have been three lost time injuries recorded, with a total of six days lost – one in October.

Incidents and Injuries

There were four incidents reported in October • A lost time injury where the glass door from a food cabinet came off its tracks, falling and

hitting a worker’s foot. One day was lost. • A staff member tripped over a sand bag that was being used as a door stop, twisting their

ankle. • A first aid injury while connecting parts of a vacuum cleaner. • A worker received a small shock from static electricity when chain on roller door was

touched. The area was tested by an electrician – no electrical faults or current found. Electrician advised that static electricity was the probable cause.

Community and Client Services Monthly Review 1-31 October 2016

Page 5

Lost Time Injuries & Days Lost

Department 2012-13 2013-14 2014-15 2015-16 2016-17

LTI

Days Lost

LTI

Days Lost

LTI

Days Lost

LTI

Days Lost

LTI

Days Lost

Corporate Communications Community Lifestyle 1 9 3 98 2 4 MECC & Events 1 2 2 57 1 11 2 4 Emergency Management Health & Regulatory Services 1 4 1 2 Community & Client Services 3 15 5 155 1 11 2 4 3 6

Glossary Incident Any unplanned event resulting in, or having a potential for injury or ill health. Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one

day / part of a day or more Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and Medical Treatment Injury (MTI)

Page 6


Council in Community Mackay Regional Councillors visited the Northern Coast and Beaches on 5 October for their monthly Council in Community, where the councillors spend a day in the communities around our region. The visit included:

• A tour of Kerrisdale Gardens

• Morning Tea with the Habana Progress Association

• Site Visits to: • Eimeo Surf Club • Northern Beaches Community Hall • Bucasia Green Waste Facility • The Proposed Bucasia Skate Park Facility

• Lunch at the Northern Beaches Bowls Club

• Presentations by: • Northern Beaches Police • Northern Beaches Community Network • Northern Beaches Bowls Club

• An afternoon 'Have a Cuppa with Council'.

Page 7


Community Lifestyle

Community Programs Number of Community Enquiries – 713 Number of Emergency Relief Assistance Packages Provided – 9 Community Development Activities

• The draft Accessible Communities Action Plan is currently available for community consultation until 11 November. Comments on the draft are welcome through Connecting Mackay at the following link http://connectingmackay.com.au/ Hard copies of draft plan and feedback forms are also available at all customer service centres across the region.

• Community Development Officers held a council stall for the Mental Health and Wellbeing Fair held on 8 October at the Mackay Showgrounds. The stall featured 5 interactive “wellbeing stations” showcasing how council addresses and improves the community’s mental health and wellbeing. The event was attended by 900 people and approximately $10,000 was raised towards mental health initiatives and research in the region.

• Support was provided to the Mackay Child Friendly Action Group in the planning and delivery the Day for Daniel Family Fun Day event held on October 28 at the Shakespeare Child & Family Centre. The event was well supported with 50 families in attendance.

• Planning for a series of Community Grants Training sessions has been completed. The sessions will be delivered throughout the region in November. These free sessions will guide people through the new SmartyGrants online application system for Council grants as well as providing tips on successful grant writing. Sessions will be held in Mackay, Monday 21, Sarina Tuesday 22 and Mirani Wednesday 23 November. All sessions commence at 5.30pm.

• Sarina Youth Centre staff arranged “The Big Chill’ in conjunction with the Sarina High School and headspace Mackay during Mental Health Week. Students engaged in Tai Chi sessions, played football with the team from Deadly Choices and gathered information from the headspace team.

Community Meetings / Events / Interagency Meetings. 59 meetings and events were held, highlights included:

• Support was provided to 15 multicultural groups to facilitate their participation in Global Grooves. The event, held at Queens Park on Saturday 29 October, continues to attract a broad cross section of the community.

• The Valley District Youth Council production “It’s About Time” was held at the Pinnacle Playhouse on 7,8,14 and 15 October. 220 community members attended the performance delivered by 25 Youth Council members. The Youth Council chose to donate the profits from the events to Anglicare Mackay.

• The 2016/17 bid to Arts Queensland for funding for Regional Arts Development Fund (RADF) was approved this month. Arts Queensland will contribute $83,000 toward arts projects in our region through the program.

• The Mackay Interagency meeting was held 18 October with 12 local agencies represented. • The Multicultural Officer (Australian South Sea Islander Community) will be conducting Youth

Leadership forums in Rockhampton and Innisfail on 6 & 12 November.

http://connectingmackay.com.au/

Page 8


These forums follow the successful trial held in Mackay during June 2016 and aim to develop the leadership skills of young people to ensure ongoing sustainability of organisations and the retention of cultural knowledge.

Sister Cities

• The annual Youth Ambassador Program was completed with 9 students visiting Japan and in particular Matsuura.

• A group of 10 Matsuura Citizens will arrive in Mackay on 12 November for a 4-day visit to the region. A full itinerary has been developed to showcase the region’s attractions to the visitors.

Sport & Recreation 4 events/club meetings were supported. Events coordinated included:

• The Sport and Recreation Co-ordinator, together with the nominees for the North Queensland Sportstar Awards, attended the annual awards evening on 29 October.

• Planning for the 2017 Sports Expo to be held on Sunday 12 February is well-advanced, with the Organising Committee meeting monthly. Expressions of interest for stalls at the Expo will be invited in November.

• The third and final block of activities under the ‘Re-activate You’ program concluded on 17 October. ‘Re-activate You’ activities included Zumba, Yoga, Multicultural swimming lessons, Hip Hop Dance, group fitness sessions. A total of 1,017 women and girls participated in the program.

Junior Sporting / Arts and Culture Grants approved

Applicant Junior Sport / Arts and Culture Cost Homebush State School

Arts & Culture Grant Interschool Chess Finals held in Brisbane.

$425

Victoria Park State School

Arts & Culture Grant Language and Literature Optiminds held in Brisbane.

$425

Victoria Park State School

Arts & Culture Grant Social Science Division 1 Optiminds held in Brisbane.

$425

Dana Anderson Arts & Culture Grant Apex Australia Teenage Fashion & Arts Youth Awards held in Melbourne.

$225

Kiralee Welsh Arts & Culture Grant Apex Australia Teenage Fashion & Arts Youth Awards held in Melbourne.

$225

Jasmin Sehl Junior Sport Grant Baton Twirling at the Pan Pacific Games held in California USA.

$300

Total $2,025

Page 9


Community Grants and Sponsorships Inkind Assistance Requests

Applicant Request Cost Run for MI Life

Provision of 12 'ROAD CLOSED' signs, 2 'SIDE ROAD CLOSED' signs, 50 witches hats in support of Fun Run & Community Picnic.

$0

Sexual Health and Sexual Assault Service

Colouring of the Civic Precinct Fountain Teal in support of the Reclaim the Night March (for Sexual Violence Awareness Month).

$560

Mackay Surf Life Saving Club

Provision of 10 general waste and 2 x 1.5m skip bins in support of the 2016 North Australian Championships.

$247.66

National Breast Cancer Foundation

Waiver of park hire fee at John Breen Park in support of their Pink Breakfast.

$79

Alligator Creek State School

Provision of 20 general waste and 10 recycle bins in support of their Community Christmas Fair.

$287.52

Mackay West Rotary Club

Provision of 15 general waste and 5 recycle waste bins in support of their Annual Christmas Fair.

$212.90

Special Children's Christmas Parties

Provision of 30 star pickets, 6 rolls of hazard netting, 1 picket driver and disposal of 1 tonne waste in support of the Special Children's Christmas Party.

$145

Yuibera Aboriginal Corporation

Provision of 10 general waste, 5 recycle waste bins and 1x 1.5m front lift bin in support of their Community Christmas Fair.

$293.55

Total $1,825.63

Page 10


Libraries

Library Highlights

• First 5 Forever Team has commenced outreach activities with the implementation of Chatter Play in Sarina. This program is delivered in partnership with the Sarina CWA and the Child Youth & Family Health unit. Sessions are designed to provide a more personal interaction where First 5 Forever staff can engage with families and provide First 5 Forever messages in a comfortable setting.

• Young People Services staff attended the Baby Play and Story Time Workshop at the State Library of Queensland (SLQ) presented by SLQ and First 5 Forever.

Service/Activity YTD Achievement

Annual KPI

RAG Status Comment

New Library Members 1,628 5,500 On Track

Library Loans 185,098 640,000 On Track

Database Hits 7,066 10,000 Numbers indicate content is meeting community demand

Social Media Followers 2,416 700 Reflective of a deliberate social media campaign leading to increased engagement

In-Person Visits 130,384 380,000 On track

Web Visits 106,040 300,000 Reflective of the trend to on-line access to resources

Heritage Collection Visits - 600

Heritage Collection Room closed to enable deaccessioning prior to relocation to DDCL

Active Volunteers 70 70 On track

Programs/Events/Classes 9,078 30,000

The number of scheduled programs/events and classes has been reduced whilst staff focus on the DDCL project. The new library will provide the opportunity to deliver more programs/events and classes once it has opened. We expect to achieve the KPI by year end.

Public Computer Hours 9,854 - Hours are steady month on month

Page 11


Artspace Mackay

Current Exhibitions - Artspace Mackay • Gallery One – Indo Pop Highlights of APT7 touring from the Queensland Gallery of Modern Art

opened on October 21. • Gallery Two A & B - hosts an exhibition Gifted -Ten years of Artspace Mackay Foundation, focusing

specifically on purchases funded by the Foundation • Gallery Three - Very woofy – Noel McKenna - a selection of McKenna’s artists books alongside the

artist’s recent donation of fourteen works on paper.

Service/Activity Monthly Achievement

October 2016

Monthly Achievement

October 2015

Comment

Visitors: Artspace

1,221 2,012 Visitor numbers fluctuate month on month depending on the timing of exhibitions

Web Visits 1,218 1,265 Website visitor numbers remain strong and steady.

Total Number of e-Newsletter Subscribers

1,279 1,425 Subscribers consistently fluctuate

Facebook Subscribers 3,801 Commenced in 2016 Exhibitions 3 3 Public Program Participants 1,302 377 High numbers for public programs

participants due highly successful badge making drop-in activity and school outreach program

Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

10 11 This includes major event in foyer and pilot outreach program to primary schools

Page 12


Museums

Notes:

• January's visitors: the volunteer-run museums are traditionally closed during the summer months. • Good visitation during June with the launch of the Museum Superpass and extended hours to

coincide with the Spirit of Anzac Centenary Exhibition.

Page 13


Community Engagement

Status of Community Engagement (CE) Activities

Project Name: description of

activities Department Area &

Councillor Current Action

(What CE is currently doing)

Future Actions

(What is the next CE step)

Brewers Road Shoulder Resealing, Sarina: advise residents of road shoulder sealing

Engineering & Commercial

Infrastructure

Southern Region - Cr Martin Bella & Cr Karen

May

Completion & archive

West Street Road Shoulder Resealing, Sarina: advise residents of road shoulder sealing


Infrastructure


May


Wood Street Footpath: advise neighbouring organisations of construction of new section of footpath next to Anglican Parish Hall

Letters/Emails Completion & archive

2016-2020 Arts and Cultural Heritage Policy: community consultation

Community & Client Services

All Councillors

Connecting Mackay Survey


0

1

2

3

4

5

6

7

No.

of C

omm

unity

Eng

agem

ent A

ctiv

ities

Mackay Regional Council Program (Program Manager)

Community Engagement Activities by Program 1 to 31 October 2016

Page 14






Future Actions


on the draft plan which was prepared following an earlier stage of consultation. 2016-2020 Accessible Communities Action Plan: provision of support to consultants, including online consultation

Community & Client Services

All Councillors


Construction of Northern Link Road (Rosewood Drive): consultation with residents and other stakeholders regarding construction of missing link

Development Services North Coast & Beaches - Cr Laurence Bonaventura & Cr Ross

Gee

Reporting Completion & archive

Lambert Lookout: consult community regarding proposed whale watching pavilion

Development Services Northern Suburbs - Cr

Justin Englert & Cr Fran Mann

Community Meetings

Connecting Mackay Letters/Emails


Beach Plan Review: Bucasia, Blacks Beach, Midge Point & Grasstree Beach: preparation of engagement plan

Development Services All Councillors

Planning Information Sessions

Letters/Emails One-on-one

resident meetings Connecting Mackay

Reporting

Gooseponds Willets Road Fish Remediation: advise residents of remediation of fishways




Tom McLean Park Playground: advise residents of installation of shade structures over playground

Development Services City - Cr Kevin Casey

& Cr Amanda Camm


Bundesen Street Reserve: advise community of planned transition of reserve into local park



Connecting Mackay Letters/Emails


Page 15






Future Actions


Little McCreadys Creek: advise residents of further works to complete rehabilitation project at Little McCreadys Creek




Proposed lease to Clay Target Shooters: consult residents regarding proposed lease of land at Palmyra

Organisational Services

Western Region - Cr

Ross Walker & Ayril Paton


Proposed lease to Sarina Ski Boat Club at Middle Creek Dam: consult community (residents and property owners and Sarina Water Ski Club Inc.)



May

Consultation Reporting

Nita Fleming Oval (and Novar Court Residents) at corner of Juliet Street & Bridge Roads: consult residents, sporting club and community organisation


City - Cr Kevin Casey

& Cr Amanda Camm


Sale of council owned land: advise residents of proposal to sell land at 24 Heathwood Court, Hampden by tender and proposal to further investigate proposal to sell part of Milton Street Park


All Councillors

Letters/Emails Letters/Emails

Mackay Region Flood and Stormwater Strategy: high level framework, informs the consideration and direction Council will implement regarding flood management.

Development Services All Councillors

Workshops Public Notices

Connecting Mackay

Workshops Public Notices

Connecting Mackay

Geotechnical Investigations Blue Water Trail: Advise residents of temporary closure of Blue Water Trail for geotechnical investigations


Infrastructure


& Cr Amanda Camm


Page 16






Future Actions


Morley Street Footpath: advise St Mary's School that requested footpath being designed and preparatory investigations in progress


Infrastructure


& Cr Amanda Camm


Charles Hodge Avenue & Malcomson Street intersection upgrade: planning consultation with residents and businesses regarding intersection upgrade (installation of traffic lights)


Infrastructure

Northern Suburbs - Cr


Letters/Emails Stakeholder

Liaisons

Letters/Emails

Walkerston-Homebush Road: consult residents regarding property accesses and redesign of Walkerston-Homebush Road


Infrastructure

Western Region - Cr



Fluoridation of water supply: consultation with community


Infrastructure

All Councillors


Mt Oscar Water Augmentation: advise Mt Pleasant residents of water main works in various streets




Sewerage Pump Station Upgrades: advise various residents of upgrade of sewerage pump stations


Infrastructure

All Councillors


Improving access to Anzac Avenue Sewerage Pump Station: consultation with owners of properties adjacent to the site regarding proposal to have an easement on each property to provide a safe, turnaround for trucks


Infrastructure

Western Region - Cr


Letters/Emails Resident meeting

Letters/Emails

Page 17






Future Actions


Community Halls - Long Term Sustainability


All Councillors

Planning Letters/Emails

Connecting Mackay

Financial Operational Budget

Service Area Sep 16

YTD Budget

YTD Actual Expenditure

Target Comment

Operations $2,402,111 $2,028,839 YTD Actual Expenditure excludes annualised committals for Library Services and Community Grants

Page 18


Mackay Entertainment & Convention Centre and Events Overview • The MECC hosted Destination Q during October and was well regarded by the patrons and the

organisers for the facilities and staff commitment to customer service. The organisers were particularly impressed with the technical skills of the staff and the quality of equipment in a regional venue. The friends of the theatre received special mention and great praise for their work alongside Mackay tourism volunteers assisting with Destination Q.

Business Events Development

• The MECC hosted 4 professional conference organisers for a successful familiarisation of the regions business events facilities

• The MECC received national PR in the Business events industry magazines for its innovative work with Professional conference organisers promoting the region

Festivals and Events

Mackay Festival of Arts • The final details of the 2017 Festival program is currently being finalised, with the sponsorship

proposal going out shortly to confirm previous sponsors and to secure any new sponsorship opportunities.

• We are currently on track to launch the Festival earlier than in previous years, with the launch planned for March 2017.

• Interest from local artists in the Illuminate project was very strong with several local artists shortlisted for the project, pending the outcome of the Festivals Australia grant.

Fashion Week Mackay • The MECC facilitated the gala event of Fashion Week Mackay on Saturday October 8. • Feedback from attendees and the Fashion Week Mackay committee was positive, with the event

running smoothly.

Global Grooves • Global Grooves 2016 was successfully delivered on October 29 at Queens Park. • Attendance at this year’s event was an increase on last year’s event, with an estimated 10,000

people in attendance. The numbers were consistently high across the afternoon and into the evening. • Feedback from the event has been positive with the public commenting on the range of food available

and the family friendly atmosphere of the event. • Vendors and the public were also pleased with the new layout which was implemented this year. The

location of the main stages was moved so it faced all other areas of the event. • The later start time of 2pm was also a successful change, which meant we avoided the heat of the

day and patrons who attended from the start of the day were able to fully enjoy the event.

Page 19


New Year’s Eve • The Festivals team is now focused on the final details of this event and will be working in the next few

weeks to finalise plans for the event layout, the kid’s craft workshop and the fireworks display. • Naming Rights Sponsorship for this event has been confirmed, with BB Print coming on as our

sponsors for this event. • Marketing for New Year’s Eve will commence in early November.

Non-Financial Indicators

Target KPI

as at OCTOBER

2016 Comments

Number of Performances fully cost recovered

50% 50% On Track

Minimum number of catered functions (excluding performances)

140 42 On Track

Average attendance at events

Auditorium 550

Auditorium 428 On Track

Foyer/space 100

Foyer/space 95 On Track

Halls 600 Halls 808

The KPI’s are abnormally high due to Spirit of Anzac. This will start to show correction as the year progresses

One Hall only 200

One Hall only 381

The KPI’s are abnormally high due to Spirit of Anzac. This will start to show correction as the year progresses

Number of non-utilised days 90 8 On Track

Number of Performances at the MECC

200 145 On Track

Number of Conferences/Expos 20 10 On Track

Page 20


Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 15 On Track

Number of Student Attendances 2,000 1,593 On Track

Number of workshops > Youth 6 3 On Track

Number of engagement workshops/activities

8 6 On Track

Yearly occupancy of facility 175,000 78,727 On Track

Customer Hire Satisfaction 80% 94% On Track

Number of regional events assisted through either financial or in-kind assistance

6 6 On Track > Fashion Week Mackay/TEDx Seminar

Number of regional events ticketed 8 7

On Track > Fashion Week Mky @ Harrup Park and Turf Club Derby Day

Page 21


Corporate Communications and Marketing

Overview A wide array of work was undertaken by the Corporate Communications and Marketing team in October.

Content and design of the 120-page 2015-16 Annual Report has been finalised. The report is due to go before council in November for adoption.

The team provided communications and marketing for the successful 2016 Global Grooves event, as well as smaller events, including Movies in the Meadows at the Mackay Regional Botanic Gardens.

Communications and marketing assistance was provided to the planning department with the proposed Mackay Region Planning Scheme being readvertised for a further round of public consultation.

Assistance was also provided to Water and Waste Services with communications around changes to bin collection services, as well as National Water Week, including Council Connect stories.

A competition to encourage residents to get connected with their local community was a big success.

With an iPad Air 2 up for grabs, thanks to a partnership between council and Harvey Norman Mackay, residents simply had to subscribe to at least one of our e-newsletters to enter.

A total of 1100 individual entries were received, boosting subscriptions to our e-newsletters by much more than that, as some entrants opted to sign up to more than one, or even all our the e-newsletters.

Subscriptions to our e-newsletters rose 4327 when post-campaign subscriptions were compared to pre-campaign numbers.

We also passed 1000 followers on Instagram during the month, less than a year since launching.

Page 22


October website visits to council-owned websites

Unable to access Google Analytics for Sarina Sugar Shed website visitation numbers. This website is hosted on a separate server by an external provider. In discussions with provider to remedy situation.

Annual trend of visitation to council corporate website

0

10,000

20,000

30,000

40,000

50,000

60,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

1,218

14,399

2,349 1,417

55,142

Page 23


Social Media trends for council’s corporate platforms - October 2016

In October, we hit 1000 followers on Instragram in less than 12 months since launching on this platform.

Top 5 Facebook videos during October

Page 24


eNewsletter Subscribers as at October 31, 2016 Artspace: 1802 (Last month: 1279) Botanic Gardens: 1355 (Last month: 754) Community Development: 1324 (Last month: 758) Council Connect: 2746 (Last month: 2101) Library: 2437 (Last month: 1913) Creative Mackay Ebulletin: 1426 (Last month: 836) Recreation Services: 1245 (Last month: 647) Mackay Region Planning Scheme 1355 (Last month 1142) Advertising-Marketing & PR spend across all council programs to October 2016

Largest expense for the month was Economic Development ($25,665).

Operational advertising spend 16/17 under budget

Page 25


There were a total of 177 council-related stories during the month, excluding radio.

0

20

40

60

80

100

120

140

39

134

4

Media Monitoring Break-Down October 2016 News Clips/Articles

Page 26


39

134

4

Media Monitoring Break-Down October 2016 News Clips/Articles

Seven Television

Daily Mercury/Midweek

Courier Mail

142 80%

35 20%

Positive and Negative Stories in the Media October 2016

Positive Negative

Page 27


Emergency Management Overview This month the Emergency Management Team continues to work with the Inspector General Emergency Management (IGEM) in completing the Mackay Capability Review. On the 5 October IGEM completed a validation meeting with EM staff in Mackay. Any further feedback from the Mackay LDMG on the capability review is due on the 11 November 2016. IGEM will be presenting the outcomes and the process of the review to the Mackay LDMG on the 28 November 2016. On 10 October a LDMG meeting was conducted. Also in this reporting period all of the Local Recovery Groups (Human/Social, Infrastructure, Economic and Environmental) meetings were conducted. Emergency Liaison Officers from Seaforth, Midge Point and Eungella met on 21 October 2016 to discuss disaster preparedness activities for the storm season. Emergency Management, SES and Strategic Planning (Flood and Drainage) staff continued the “Get Ready” message with a stand at the Global Grooves, 29 October, where approximately 1,500 emergency bags were handed out. Exercises

Emergency Management: Nil to report for this reporting period. SES: Volunteers assisted with Emergency Response Exercise at Mackay Airport.

Activity Event Comments Emergency Management Operations

Nil to report for this reporting period.

SES Activations

Nil to report for this reporting period.

State Government Engagements

Inspector General Emergency Management [IGEM]

Validation Meeting to provide any further feedback or evidence to IGEM for the Capability Review.

Meeting for input into IGEM Research Framework.

Queensland Fire & Emergency Services [QFES]

Met with QFES Community Engagement Officer to discuss community activities across the Central Region.

District Meetings Special District Human and Social Recovery Meeting to discuss State wide vulnerability framework and Mackay District Disaster Management Group meeting were held this month.

Page 28


Emergency Management Capital Projects & Facility Upgrades

* Community Events • Qld Mountain Bike Championships, Rowallan Park • Mushroom Festival, Cameron’s Pocket • Light the Night, Gooseponds • Eat St, Harrup Park • Run for MI Life, Walkerston • Global Grooves • "Get Ready" Stands at Bunnings - Paget & North Mackay • Troppo Markets Fundraising Event

269

678

289

325

622

SES VOLUNTEER HOURS

Training Courses

Group Training

Administration

Maintenance

Activation

Community Events *

Project Phase Phase % Completion Budget Time Comments

Ness Street SES Facility Upgrade Project.

Plan 8% Dilapidation report has been tabled. Outcome; demolish existing facility and construction of a new facility. Next phase is design and then to tender.

Page 29


• 241 Active = Number of Current Active Members • 5 Probation = New SES Recruits on 3 Months' Probation • 6 Reserve = Members who have stood down for a period of time; e.g. Work Commitment, Sickness, Maternity

Leave

11 10 6 21

120

7 27

39 1

3

2

1

1

1

3

0102030405060708090

100110120130

ArmstrongsBeach

Calen CampwinBeach

Koumala Mackay MidgePoint

Mirani Sarina

No#

Vol

unte

ers

SES Facilities

SES MEMBERSHIP - OCTOBER 2016

Reserve

Probation

Active

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Health and Regulatory Services

Vector Control The table below represents the mosquito control work carried out by the Vector Control team in October 2016.

Sites Inspected Sites Treated Hectares Treated

172 39 204 Ha

Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals and events. School education includes responsible pet ownership and dengue fever awareness. Development Compliance – Proactive Audits Monthly Operational Finance Performance

Health and Regulatory Services’ operational expenditure and income tracked consistent with budget projections. The net result for October 2016 showed expected levels of income and expenditure, resulting in a marginally negative $9,163 outcome.

281 295

0

50

100

150

200

250

300

350

Food Training School sessions

Atte

ndan

ce Y

TD

Education & Training sessions

8 18 3 1

Allocated Completed Development Application Expired Development Under Construction

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October Budget Actual Operational Income $131,258.37 $127,191.89 Operational Expense $337,410.36 $342,507.51

Licensing and Approvals Summary for October

Premises Premises Inspected

% Compliant

Level of improvement

required to reach compliance

New and Renewal

Applications Approved

Minor # Major + Accommodation - 8 Food 73 74% 26% - 47 Swimming Pools 1 100% - Outdoor Entertainment/Event Permit 6 97% 3% - 3

Vending - 1 Skin Penetration - 1

Total 80 NA 60 # Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing a verbal direction, inspection report or letter. + Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice.

Proactive Patrols Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments 1/10/2016 Andergrove 2 dogs on leash

10/10/2016 Gooseponds, North Mackay 22 dogs on leash 2 verbal cautions to dog owners

11/10/2016 North Mackay 31 dogs on leash

17/10/2016 Glenella 21 dogs on leash 1 verbal caution to dog owner

30/10/2016 Shoal Point 1 dog on leash 30/10/2016 Bucasia 2 dogs on leash 30/10/2016 Eimeo 2 dogs on leash

Pest Management

• Baiting Programs for wild dogs and pigs in October 2016 – 20 hours. • 95 properties have been baited for wild dogs and pigs in 2016. • Surveying and spraying biosecurity risk weeds in October 2016 – 86 hours.

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Customer Requests Throughout October 2016, 613 requests for service were received, compared with 773 for October 2015. 79% were completed in nominated timeframes. Health and Regulatory Services aim to complete a minimum of 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed with which compliance can be achieved using compliance processes, timeframes for completion can be affected. Monthly Infringements Activity The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 13 months from 1 October 2015 to 31 October 2016. There has been a decline in regulated parking infringements issued during the month because a cable connection on the Number Plate Recognition Camera had deteriorated, requiring repair by the supplier. This meant that for half of October, car parking patrols had to be completed on foot by Officers. Officers daily regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people.

50

150

250

350

450

550

650

750

Tota

l

Month

Regulated Parking Infringements Issued

InfringementsIssued

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0

5

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Local Laws, Development Compliance & Environmental Health Infringments Issued

Local LawsInfringements

DevelopmentComplianceInfringements

EnvironmentalServicesInfringements

Infringements Issued

Local Laws Environmental Services Development Compliance

Animal not registered within 14 days in L/Gov Area - 1

Animal not registered within 14 days of keeping - 17

Animal wandering at large - 5

Failure to comply with a compliance notice - 3

Failure to comply with condition of approval - 1

Failure to comply with minimum standards - 1

Failure to maintain a proper enclosure - 1

Overgrown allotment on more than once in 12 month - 4

Deposit litter – ind - 2

Illegally dump waste less than 2500L – ind - 1

Unlawful use of premises - 1

Documents

Community and Client Services - Mackay Council · • A first aid injury while connecting parts of a vacuum cleaner. • A worker received a small shock from static electricity when