Community and Client Services - Mackay Council · A de-brief meeting/lunch was held with the Emergency Liaison ... • Melba House / Marian Community Group • Marian Water Treatment

Community and Client Services Monthly Review 1-30 April 2017

Page 1

Community and Client Services Monthly Review

1 to 30 April 2017


Page 2

Table of Contents

Highlights of the Month 3

Workplace Health & Safety 5

Council in Community 7

Financial Data 8

Review of Operations

Community Lifestyle 10 Mackay Entertainment and Convention Centre and Events 19 Corporate Communications and Marketing 22 Emergency Management 29 Health and Regulatory Services 31


Page 3

Highlights of the Month

PROGRAM PROJECT DETAIL COMMUNITY LIFESTYLE

Cyclone Debbie recovery Community Programs' team members have supported community recovery activities following cyclone Debbie. Activities have included providing information and support to residents in the Koumala, Sarina, Eton, Hibiscus Coast and Midge Point areas. The team has also provided information to support the implementation of outreach teams, linking the teams with local intelligence and resources to enable them to provide support to residents during outreach door knocking activity.

Mirani Chillax youth event “Mirani Chillax” was held on April 6 at the Mirani Youth and Community Hall. 40 young people attended the event and engaged in activities including inflatable games and musical entertainment. The activity supported by the youth team allowed young people to reflect on their experiences following cyclone Debbie.

Deadly Choices program delivery

The Sarina Youth Centre Community Development Officer (CDO) is supporting the Mackay Deadly Choices team to deliver a range of programs at the Sarina High School. Deadly Choices is an initiative of the Institute for Urban Indigenous Health (IUIH) in South East Queensland and is funded by Queensland Health. Deadly Choices aims to empower Aboriginal and Torres Strait Islander people to make healthy choices for themselves and their families.

MECC & EVENTS Department of Community’s recovery hub

MECC assisted the TC Debbie Disaster Recovery by hosting a Community Hub in the Convention Centre from Friday the 31st of March through to 23rd April, with over 6388 attendances, contributing to the higher than normal April attendance figure.

Mackay City Centre Easter Carnival

The event was attended by an estimated 6,000+ people, which is an increase on past Easter events. Those attending enjoyed the live entertainment on stage, the Giant Easter Egg Hunt and rides for the children.

CORPORATE COMMUNICATIONS & MARKETING

Cyclone Debbie recovery

Anzac Day

Mackay Volunteer Expo

The team assisted with delivery of information about the recovery from Cyclone Debbie, such as the green waste kerbside collection.

Council played a greater role in organising the main Citizen’s Parade in Mackay this year as the RSL looks to transition organisation of this event to the community. Council’s Corporate Communications team was represented on the organising committee and provided communications support for Anzac Day parades and services in our region.

Promotion for the inaugural Mackay Volunteer Expo, to be held on Sunday, May 7, began in April. It included a TV commercial, Facebook video and radio promotion with ABC Tropical North.


Page 4

EMERGENCY MANAGEMENT (EM)

TC Debbie Transitioned from Response to Recovery during this month. All four local recovery groups are still "stood up" providing support to the community.

SES Deputy Local Controller Interviews

Deputy Local Controller interviews completed this month. Positions will be filled by the end of May 2017.

Emergency Liaison Officer meeting

A de-brief meeting/lunch was held with the Emergency Liaison Officers to discuss TC Debbie and congratulate them on a job well done during the event.

HEALTH & REGULATORY SERVICES

Cyclone Debbie Local Laws Officers responded to dog and cattle related incidents after Cyclone Debbie passed through the region. Environmental Health Officers provided assistance to businesses and residents about reducing public health and safety, and environmental risks during recovery and clean-up activities.

Off Street Paid Car Parks PayStay was introduced in the five Mackay City Centre Off Street Paid Car Parking areas on 18 April 2017. Wednesday appears to be the busiest day of the week for the car parks with 250 people using PayStay and 75 people using pre-paid parking permits. Officers have been working with individuals and groups to transition to using PayStay.

Animal Management Strategy

The Draft Animal Management Strategy was released for community feedback on 24 April 2017. The strategy seeks to ensure that the needs of animals and their owners are addressed, and identifies a list of objectives to support and promote responsible pet ownership in the community.

Bridget Mather Director Community and Client Services


Page 5

Workplace Health & Safety

Summary

Six incidents were reported during April.

For the 2016-17 year to date, there have been three lost time injuries recorded, with a total of six days lost. No lost time injuries or lost days were recorded in April.

Incidents and Injuries

There were three injuries to MRC employees recorded in April:

• A worker had a near miss with two aggressive dogs.• A worker cut the inside of their finger while they were preparing food.• A worker suffered minor bruising when they tripped over while exiting a building.

Each incident is investigated and appropriate corrective measures implemented, to reduce future risks.


Page 6

Lost Time Injuries & Days Lost

Department 2012-13 2013-14 2014-15 2015-16 2016-17

LTI Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost LTI

Days Lost

Corporate Communications

Community Lifestyle 1 9 3 98 2 4

MECC & Events 1 2 2 57 1 11 2 4

Emergency Management

Health & Regulatory Services 1 4 1 2

Community & Client Services 3 15 5 155 1 11 2 4 3 6

Glossary

Incident Any unplanned event resulting in, or having a potential for injury or ill health.

Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one day / part of a day or more

Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and Medical Treatment Injury (MTI)

Community and Client Services Monthly Review 1 - 30 April 2017

Page 7

Council in Community

The April Council in Community Day was spent in the Pioneer Valley and Mackay Regional Councillors visited the following locations:

• Balnagowan / Mackay Canoe and Mackay Rowing Club

• Melba House / Marian Community Group

• Marian Water Treatment Plant

Briefings were presented to councillors from local community groups, schools and businesses:

• Whitsunday VMX and Pioneer Valley Custom Car Club

• Mirani Business Group and Pioneer Valley Tourism

• Golf Club

• Valley Schools

• Mirani Rotary and Pioneer Valley Engineering Preservation

• Pinnacle Play House

• Pioneer Valley Show Association

• Finch Hatton RSL

• Pioneer Valley Sporting Association

The day concluded with a Community Catch Up at the Finch Hatton RSL Hall

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Page 9

• Savings have been achieved in the off street paid parking system. • Includes Disaster Response Levy and State funding currently committed to the Ness Street and

River and Rain Alert projects that are in progress.

-

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

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16,000,000

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YTD Budget YTD Actual

-

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YTD Budget YTD Actual


Page 10

Community Lifestyle

Community Programs Members of the Community Programs team provided support to the Shared Services – Call Centre team by donning headsets and taking calls during the busy period post cyclone Debbie.

• Number of community enquiries – 1,109 • Number of Emergency Relief Assistance Packages Provided – 6 • Sarina Neighbourhood Centre meeting rooms utilisation –18 bookings to support 99 members of the

Sarina community. • Provision of JP services to the community – 11

Community Development Highlights of activities this month include: • Mackay Regional Council, through the Community Programs team, established a partnership with a

national not-for-profit group, Givit, to facilitate donations of white goods, bedding, linen and other household items to support families impacted by cyclone Debbie within our region. A number of impacted families placed requests for assistance, with the majority of the requested items being sourced locally either through donations from community members or the purchase of new items from local retailers.

• Online registrations for the Seniors Expo open on May 2 with 80 stall sites being available. Registrations

will close at the end June, or as soon as all sites are allocated. The Expo will be held at the Mackay Showgrounds on 22 August from 9:00am to 1:00pm.

• Community Development met with Hampden Valley Progress Association members on April 5 to discuss

progress of the development of Delachantos Road Park. • Community Development presented information on council grants at a Mackay Tourism Bootcamp event

on Wednesday April 26. Information was shared with local not-for-profit groups with a number of agencies requesting further information and support to prepare applications.

• Sarina Neighbourhood Centre facebook page had 16 posts reaching 7,599 users. • The Centrelink Kiosk within the Sarina Neighbourhood Centre was accessed by 90 clients this month.

This number is higher than average and is as a result of clients accessing the Kiosk seeking support payments following cyclone Debbie.

• A Community Leadership Forum for young Australian South Sea Islanders was held on 12 April at the

ASSI Meeting Hut. 12 people from the Bowen, Proserpine and Mackay regions participated in the Forum. • Community Action for a Multicultural Society (CAMS) supported a ‘lap lap’ traditional cooking event held in

Rockhampton on Saturday 22 April. 30 young Australian South Sea Islander’s attended. Males and females were taught separately the cultural responsibilities involved in cooking ‘lap lap’. This event was an outcome of the Community Forum held in Rockhampton, which identified the need for young people to develop cultural knowledge and skills.

• CAMS officer in partnership with the Mackay and District Australian South Sea Islanders Association

(MADASSIA) facilitated a Cast Net workshop on Sunday 2 April. 27 local Australian South Sea Islanders attended. The workshop was facilitated by Doug Mooney and Darryl Tass, and participants provided positive feedback at the end of the workshop and look forward to similar workshop opportunities in future.

Page 11

Community and Client Services Monthly Review 1- 30 April 2017

• Applications are now being invited for round 3 of the RADF program. Applications can be made through

the Smartygrants link https://mackay.smartygrants.com.au/ and will close on Wednesday 17 May. Community Meetings / Events / Interagency Meetings. 67 meetings and events were held, highlights of which included: • 50 local organisations registering to participate in the inaugural Volunteers Expo to be held on 8 May at

the Senior Citizens Centre from 10am to 2pm. The Expo will be opened by the Mayor. • Creative Mackay e-bulletins distributed to over 900 subscribers. • Support is being provided to the office of the Mayor in the delivery of the Mayor’s Leadership Forum on

Domestic and Family Violence to be held at the MECC on 19 May. Rosie Batty will provide the opening address.

Sister Cities Program With a relatively small number of applications for the youth ambassador program (due to a smaller than average Year 10 cohort in Queensland this year) received this year, it has been decided to combine the youth and citizens groups for the tour to Matsuura. The tour is planned for 21 – 27 September.

Museums Sarina Museum Currently closed for building repairs, which were rescheduled due to cyclone Debbie. The Museum is due to reopen early May. Volunteer hours contributed: 250 Mackay Museum Open: Tuesday, Thursday and Sunday from 10am to 2pm. Visitor numbers: 5 Volunteer hours contributed: 94 Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitor numbers: 18 Volunteer hours contributed: 272 Greenmount Homestead Open: Sunday - Friday 9.30am - 12.30pm Visitor numbers: 71 Volunteer hours contributed: 119

https://mackay.smartygrants.com.au/

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Sport & Recreation 2 meetings / events and 76 contacts were managed during the reporting period, highlights included:

• Promotion of funding opportunities available to sporting and recreation groups following cyclone Debbie sent to approximately 300 organisations.

• Support being provided to the Mackay Regional Sports Precinct project team during the development of plans for the site.

• Planning has begun in partnership with Deaf Sports & Recreation Queensland to support the delivery of workshops that aim to develop skills within local sporting clubs to better meet the needs of sports people with hearing impairment.

• A range of local sporting clubs have received a welcome funding boost through council’s Better Community Building Fund. The funding allows clubs to improve infrastructure and leverage other funding opportunities to deliver improved services and facilities for residents and visitors to the region.

In Kind Applications: A total of $1,819.21 Junior Sporting Grants

Applicant Junior Sport / Arts and Culture Amount Orlando Corrie Junior Sport - Montecatini Cup (Soccer) 2017 to be held in

Milan, Italy $300.00

Libraries

• The total number of visitors for all branches for April is149,163. Of these visits – from January to April 2017, 81,412 were specific visitors to Dudley Denny City Library compared to 46,302 for the same period last year to the Mackay City Library.

• Volunteer hours: 116 across all library branches.

• The New Laptop Dispenser Unit was installed at Dudley Denny City Library in April. It will provide an additional 12 devices for the community to use in the library.

• The Library Service continues to grow its Social Media followers, exceeding its yearly KPI. This is the

result of a deliberate strategy to engage more fully with the community via regular posts which highlight upcoming programs, new resources and services.

Page 13


Service/Activity YTD Achievement

Annual KPI

RAG Status Comment

Library Loans 557,546 620,000 On target

Database Hits 21,726 25,000 On target

Social Media Followers 3,296 1,500

A strategy to focus on social media has achieved increased followers

In-Person Visits 347,435 400,000 On target

Web Visits 275,398 300,000 On target

Active Volunteers 68 65 Above target

Programs/Events/Classes 23,305 25,000 On target

Artspace Mackay Current Exhibitions - Artspace Mackay • Gallery One – Punuku Tjurkupa Artback NT – the first touring exhibition of artworks from the Maruku Arts

archive based at Mutitjulu, near Uluru in the Northern Territory. Punuku Tjukurpa includes 88 punu objects, alongside sculptural works, 2D pieces and specially produced audio and video footage. Artists have shared the teaching of stories that inform the intricate designs and markings incorporated in the objects. The title of the exhibition, Punuku Tjukurpa, describes the story and the Law behind these works.

• Gallery Two - ASSI 150 - 2017 is a significant year that marks the 150th anniversary of the arrival of South Sea Islanders to Mackay. Australian South Sea Islanders, despite the hardships they have suffered, are a strong and dynamic community who continue to make an enormous contribution to all aspects of life, not only in the Mackay region, but in the broader Australian community as well. A selection of objects from the Museum of Applied Arts and Sciences aims to introduce viewers to the cultural diversity, vitality and spirit resonant in Oceanic art and to some of its universe of forms, both old and new.

• Gallery Three – Man Cheung Botanical Cosmos Mackay – produced through the Artspace Artists in Residence Program and in collaboration with Mackay Regional Botanic Gardens, Botanical Cosmos presents a stunning selection of plants found in the Mackay region. Using photography, video and sound, artist Man Cheung reveals the plants’ refined aesthetics, seductive forms and vivid colours in a series of unique botanical artworks.

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Service/Activity YTD Achievement April 17

YTD Achievement April 16

Comment

Visitors: Artspace 3,837 1,691

Volunteer Hours 157.50 -

Web Visits 1,254 1,697

Total Number of e-Newsletter Subscribers

1,807 1,276 Steady increase from last year.

Facebook Subscribers 4,440 1,687 Significant increase from last year.

Exhibitions 16 14

Public Program Participants

472 860 Lower numbers due to month-long closure of gallery for refurbishment and impact of cyclone

Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

5 5

Community Engagement

Project Name: description of

activities Department Area &

Councillor Current Action

(What CE is currently doing)

Future Actions

(What is the next CE step)

Beach Plan Review: Bucasia, Blacks Beach, Midge Point & Grasstree Beach: preparation of Engagement Plan

Development Services All Councillors Completion & archive

Charles Hodge Avenue & Malcomson Street intersection upgrade: planning consultation with residents and businesses regarding intersection upgrade (installation of traffic lights)

Engineering & Commercial Infrastructure

Northern Suburbs - Cr

Justin Englert & Cr Fran Mann

Letters/Emails Stakeholder Liaisons

Letters/Emails Stakeholder

Liaison

Page 15






Future Actions


Mt Oscar Water Augmentation: advise Mt Pleasant residents of water main works in various streets

Development Services



Completion & archive

Sewerage Pump Station Upgrades: advise various residents of upgrade of sewerage pump stations


All Councillors Letters/Emails Letters/Emails

Community Halls - Long Term Sustainability Organisational Services All

Councillors Completion & archive

CBD Water Main Inspections: advise residents in Gordon St, East Gordon St and Goldsmith St of water main condition inspections


City - Cr Kevin Casey

& Cr Amanda Camm


Animal Management Strategy

Community & Client Services

All Councillors

Connecting Mackay Social Media

Meetings Emails

Connecting Mackay

Social Media Meetings Emails

Gibson St - new water main construction Engineering &

Commercial Infrastructure


& Cr Amanda Camm


Artspace Gallery Store


All Councillors Completion & archive

Fourways Flood Barrier Project: consultation with property owners regarding site visits by consultants, GHD



& Cr Amanda Camm

Stakeholder Meetings


All Wheeled Sports Plaza




Planning Letters/Emails Stakeholder

Liaisons

Page 16






Future Actions


Community Development Strategy


All Councillors

Connecting Mackay Letters/Emails

Stakeholder Liaisons

Connecting Mackay

Letters/Emails Stakeholder

Liaisons

PayStay City Centre Parking Initiative Community & Client

Services All

Councillors Notification Letters/Emails Stakeholder

Liaisons

Bucasia Esplanade Shared Pathway Extension

Development Services Cr.

Bonaventura & Cr. Gee

Notification Completion & archive

Beaconsfield Heights Roundabout and Intersection Development Services



Planning Letters to residents

ANZAC Day Parade


All Councillors

Coordinate attendance of

students at parade


Northern Beaches Community Hub


All Councillors Planning Planning

Davey Street - Water Main Upgrades Engineering &




Letters

Letters Media

Releases Emails

North Street Park Refurbishment engagement Development Services

Western Region - Cr Ross Walker & Ayril Paton

Planning

Letters Connecting

Mackay Stakeholder

Meetings CQU Sporting Precinct Community & Client

Services All

Councillors Planning Planning

Nebo Road Bore Upgrades Engineering &



& Cr Amanda Camm

Planning Planning

Campwin Beach Pipeline Upgrade Engineering &


Southern Region - Cr Martin Bella & Cr Karen

May

Planning Planning

Page 17






Future Actions


Glenella Road Upgrade (Civil Projects) Engineering &




Engagement with stakeholders

Engagement with

stakeholders

Mackay Fishing Strategy Development Services All

Councillors Completion & archive

Tree Removal - Nebo Road Water Treatment Plant Development Services


& Cr Amanda Camm

Planning Letters

Mansfield Drive Park Upgrade




Planning

Letters Connecting

Mackay Stakeholder

Meetings Queens Park Adventure Playground Phase



& Cr Amanda Camm

Planning

Letters Connecting

Mackay Stakeholder

Meetings Land for Lease - North Mackay, Holack Street

Organisational Services



Letters

Letters Emails

Stakeholder meetings

Tree Removal - Gordon White Library

Organisational Services


& Cr Amanda Camm


Redeveloping the Mackay Waterfront

Development Services All Councillors Planning

Letters/Emails Connecting

Mackay Community

Day Bucasia Beach Swimming Enclosure


North Coast & Beaches - Cr Laurence Bonaventura & Cr Ross

Gee

Planning

Meetings Connecting

Mackay Community

Day Letters/Emails

Tender Assessment - Coastal and Inland Flood Hazard

Development Services All Councillors Evaluating Completion &

archive

Page 18






Future Actions


Adaptation Strategy

0123456789

Community Engagement Activities by Program 1 to 30 April 2017

Page 19


Mackay Entertainment & Convention Centre and Events Overview

• MECC assisted the TC Debbie Disaster Recovery by hosting the State Community Hub in the Convention Centre from Friday the 31st of March through to 23rd April, with over 6388 attendances, contributing to the higher than normal April attendance figure.

• Morning Melodies and two other entrepreneurial shows this month were moved due to TC Debbie. As such we had lower than expected attendance. Year to date our cost recovery for entrepreneurial shows is still above our target of 50%.

• MECC has 43 confirmed events for delivery in May and June 2017. • Friends of the MECC donated 399 hours for the month, most of those hours were training related.

Business Events Development

• Repeat mining related conference of 600 delegates in 2020 has confirmed Mackay to host – details to be advised.

• Several bids submitted are still under consideration and site visits from organisers are anticipated in May.

• Six conferences ranging between 80 and 350 delegates bringing room nights to the region have been confirmed for May, June.

Festivals and Events

Mackay City Centre Easter Carnival The Mackay City Centre Easter Carnival was successfully held at Bluewater Quay on Sunday, 16 April 2017. The event was attended by an estimated 6,000+ people, which is an increase on past Easter events, with those attending enjoying the live entertainment on stage, the Giant Easter Egg Hunt and rides for the children. In addition to the Easter Carnival, there was a Dive-In Movie at the Bluewater Lagoon for the second year in a row. The event was attended by 200 people, and feedback from the event was positive. Festival of Arts A major sponsor for the Festival has been secured, with Mackay Mazda returning as naming rights sponsor of the event. The Mackay Mazda Festival of Arts will go on sale on Friday, 5 May 2017 (several weeks earlier than in past years and slightly delayed due to TC Debbie disruptions). All tickets purchased to Festival shows provide two entries in the draw to win a Mazda 2 thanks to Mackay Mazda.

Page 20


Target as at APRIL 2017 Comments

Number of Performances fully cost recovered 50% 50% On Track

Minimum number of catered functions (excluding performances)

140 83

The number of Catered functions is down but we expect to exceed 100 for the period (external Catering excluded))

Average attendance at events

Auditorium 550

Auditorium 414

Slightly down on auditorium numbers but with forward bookings will be on track

Foyer/space 100

Foyer/space 272 On Track

Halls 600 Halls 685 On Track

One Hall only 200

One Hall only 331 On Track

Number of non-utilised days <90 73 On Track

Number of Performances at the MECC 200 183 On Track

Number of Conferences/Expos 20 18

On Track to exceed target

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 25

Whilst the number is down against target it may still be reached with forward bookings

Number of Student Attendances 2,000 1,593

On Track with forward bookings

Number of workshops > Youth 6 4

On Track > 2 cancelled due to TC Debbie

Number of engagement workshops/activities 5 7 Exceeded Target

Yearly occupancy of facility 175,000 143,594

We are ahead of where we were this time last year and may make target.

Customer Hire Satisfaction 80% 95% On Track

Page 21


Number of regional events assisted through either financial or in-kind assistance

6 15 Exceeded Target

Number of regional events ticketed 8 10 Exceeded Target

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Corporate Communications and Marketing

Overview Tropical Cyclone Debbie still made her impact felt in April, with focus turning from disaster management to recovery. The Corporate Communications & Marketing team remained busy providing timely messages on recovery arrangements, including a massive green waste kerbside collection undertaken by council through contractors. Anzac Day was another key event delivered in April, with council playing a greater role in organising the main Citizens’ Parade in Mackay this year as the RSL moves to transition organisation of this event to the community. Mackay Regional Council was represented on the organising committee and provided communications support for Anzac Day services and parades throughout the region. A Facebook live video of the main parade in Mackay generated more than 5000 views. A photo album from the Mackay event reached more than 27,000 people and a Facebook post about a lost medal from the day reached more than 66,000 people and was shared more than 1000 times (the medal has now been found and returned to the owner). During the month, promotion also ramped up for the inaugural Mackay Volunteer Expo, to be held on Sunday, May 7. It included Council Connect print and online stories with the Daily Mercury, a TV commercial, Facebook video and radio promotion. Planning for another major #MackayPride campaign – the Mackay Region’s Sweet Secrets Trail – was finalised during the month. Details of the “secret” campaign were slowly revealed ahead of an official launch due to be held at the Greater Whitsunday Farmers’ Market in early May. The campaign, with the tagline the “rush before the crush” is aimed at celebrating our region’s sugar cane heritage. During May, residents are invited to try some tasty desserts on a sweet secrets trail, with more than 20 restaurants and cafes creating signature desserts. The team also helped highlight council’s successful Better Community Building Fund, with recipients approved for $2 million in funding. The successful not-for-profit sporting and community groups to receive funding attended a morning tea at council to mark the occasion. The team provided support to this announcement, including producing video featuring interviews with successful recipients at the morning tea. The Corporate Communications & Marketing team assisted with promotion and public education for council’s new PayStay system in off-street paid car parks in the Mackay City Centre. Communications to help assist with the transition to the new system included a video produced by the team. Still on Health and Regulatory Services, the Don’t Dump In Our Backyard campaign, aimed at helping combat illegal dumping in our region, also kicked off.

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Website visits to council-owned websites

A strong month of visitation, in the wake of Tropical Cyclone Debbie

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A total of 140 council–related stories covered by media.

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Media Monitoring Break-Down April 2017 News Clips/Articles

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Monthly trend for website visits for mackay.qld.gov.au

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eNewsletter Subscribers as at April 2017

Artspace: 1807 (last month: 1799)

Botanic Gardens: 1311 (last month: 1308)

Community Development: Community Development: 1282 (last month: 1289)

Council Connect: 2645 (last month: 2653)

Library: 2380 (last month: 2386)

Creative Mackay Ebulletin: 1384 (last month: 1396)

Recreation Services: 1214 (last month: 1214)

Mackay Region Planning Scheme 1395 (last month 1395)

Social Media trends

Top four engaged videos in – April 2017

VIDEO REACH VIEWS

PayStay is here 22,412 13,900

Mackay Volunteer Expo (60 seconds long Facebook video)

19,372 11,500

Council Connect – Street Sweepers 17, 270 7000

Mackay Volunteer Expo (30 seconds TVC)

16,769 5900

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MRC social media visits for April 2017

Twitter Followers: 2,282

Instagram Followers: 1,262

YouTube Video views:823

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Advertising-Marketing & PR spend across all council programs to April 2017

Low expenditure due largely to pre-planning for campaigns and Cyclone Debbie, with significant expenditure expected in May and June.

Operational advertising spend 16/17 under budget X

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Emergency Management Overview This month has been extremely busy from an emergency management context. The SES has been still receiving requests for assistance during this reporting period post impact to TC Debbie. The Emergency Management Team has been finalising details from the response to TC Debbie and are now embedding themselves into the recovery functions. The Emergency Management Team, with the Mayor, conducted regular meetings with the Queensland Reconstruction Authority (QRA) and the State Recovery Coordinator, Brigadier Christopher Field and Deputy State Recovery Coordinator, Assistance Commissioner, Kevin Walsh. QRA are working closely with Councils NDRRA Project Control Group assisting with the capture of NDRRA costs. This includes Counter Disaster Operations (CDO), Emergent Works, Restoration of Essential Public Assets (REPA) and Category D activation for ineligible costs and assets. Exercises Nil exercises conducted for this period.

Debriefs conducted for TC Debbie have included:

• Emergency Liaison Officers • Places of Refuge and Evacuation Centres • Communications during a disaster event

Other debriefs that are scheduled for May 2017 include:

• Scheduled – Mackay DDMG 5th May 2017 • Mackay LDMG 12th May 2017

Activity Event Comments SES Activations

Cyclone Debbie clean up

Various clean up tasks performed around the Mackay local government region (73 tasks) Mackay Unit crews were also deployed to assist in the Whitsunday area with recovery, including a day long operation at Long Island.

Land search – 3 April SES assisted police with a missing person request. The search was later called off when the person returned of his own accord.

Land search – 23 April SES assisted police with the search for a party of 4 who had not returned from a 4WD excursion in to Eungella National Park. All persons were found safe and well by SES.

Land search – 30 April

SES assisted police with a search for a missing mountain biker who became lost at Broken River. He activated his EPIRB and was located by SES members safe and well.

LDMG and Recovery Groups

TC Debbie March/April LDMG/LDCC stood down 4th April 2017. The four local recovery groups are still stood up providing support to the community. Local recovery groups are working closely with the District Recovery Groups.

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Emergency Management Capital Projects & Facility Upgrades

SES Membership Numbers Membership numbers as of 30 April 2017: 214 Member numbers as of 30 April 2016: 293 The difference in membership numbers between 2016 and now is as a result of administrative housekeeping. A recent membership review found a substantial number of persons listed as ‘active’ were lapsed members who have not attended SES activities for more than 2 years. The current membership figure includes 46 members that have not attended any SES activity for at least 12 months and consequently their membership status is being reviewed. Community Events

• Participation at Anzac Day services throughout the region.

Project Phase Phase % Completion Budget Time Comments

Ness Street SES Facility Upgrade Project – some delays due to TC Debbie

Plan 20%

Tender documentation is with Council Contracts.

River and Rainfall Alert Stations Project – some delays due to TC Debbie

Plan and construction.

40% Tenders for installation of network have closed and are currently being evaluated. Slabs – prestart meeting conducted and construction commences mid May. Fabrication of towers commenced.

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Health and Regulatory Services

Vector Control The table below represents the mosquito control work carried out by the Vector Control team in April 2017.

Sites Inspected Sites Treated Hectares Treated

197 64 504 Ha

Development Compliance – Proactive Audits

Licensing and Approvals Summary for Current Month

Premises Premises Inspected

% Compliant

Level of improvement required to reach compliance

New and Renewal

Applications Approved Minor # Major +

Accommodation 2 100% 1

Food 8 75% 25% 26

Swimming Pools 1 100% 1

Outdoor Entertainment/Event Permit

8

Footpath Dining 4

Temporary Home 1

ERA 3 100%

Vending 1

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# Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing a verbal direction, inspection report or letter. + Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing a notice or improvement notice.

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Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments 4 April 2017 East Mackay 20 dogs on leash, 1 caution

6 April 2017 South Mackay 16 dogs on leash, 1 caution

8 April 2017 North Mackay 2 dogs on leash

9 April 2017 Seaforth 3 dogs on leash

9 April 2017 Andergrove 2 dogs on leash

9 April 2017 North Mackay 6 dogs on leash

30 April 2017 Bucasia 3 dogs on leash

30 April 2017 West Mackay 2 dogs on leash

Pest Management

• Baiting Programs for wild dogs and pigs in April 2017 – 28 hours spent. • 27 properties have been baited for wild dogs and pigs in April 2017. • Surveying and spraying biosecurity risk weeds in April 2017 – 85 hours.

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Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals and events. School education includes responsible pet ownership and dengue fever awareness. Customer Requests Throughout April 2017, 599 requests for service were received, compared with 711 for April 2016. Current Active Requests categories include:

• Overgrown Allotments 32% • Dog Barking & Noisy Birds 23% • Dog Attack: 19% • Dogs/Cats - Straying dogs or cats 17% • Dogs/Cats - Excessive numbers 7%

72% were completed in nominated timeframes. Health and Regulatory Services aim to complete 85% of requests for service within nominated timeframes, however, depending on the circumstances of each individual matter and the speed at which compliance can be achieved using compliance processes, timeframes for completion can be influenced.

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Monthly Infringements Activity

The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

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Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements

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Local Laws Infringements Environmental Services

Infringements Development Compliance

Infringements

Animal not Registered (11)

Animal Wandering at Large (4)

Failure to Comply with a Compliance Notice (2)

Illegal dumping (1) N/A

Documents

Community and Client Services - Mackay Council · A de-brief meeting/lunch was held with the Emergency Liaison ... • Melba House / Marian Community Group • Marian Water Treatment