Come Again? - Constant Contactfiles.constantcontact.com/10c6ba7b201/a04eb97e-ab4e-42d5-946e-c3… · Come Again? THE RE-INTERVIEW ... Alan Tague, CFI, Gander Mountain ... Scott comes

1CFInsider Q3 - 2016

A publication from the International Association of Interviewers 2016 ISSUE 3

copy 2016 International Association of Interviewers httpwwwcertifiedinterviewercom

Inside this Issue bull Getting the Truth From Your Candidates The Power of Body Language bull Legal Aspects bull CFI Spotlight Interview bull Rationalization of the Quarter

Come AgainTHE RE-INTERVIEW

Frauducate Counter-Fraud Academy


IAI Advisory Committee

Dan Doyle CFI Beallrsquos Dept Storesdandbeallsinccom

Wayne Hoover CFI WZwhooverw-zcom

Debbie Maples CFI Gap Incdebbie_maplesgapcom

Kirk Lonbom CFI Illinois State Policelonbomkispstateilus

Mike Marquis CFI TJXmike_marquistjxcom

Steven May CFI LP Innovationssmaylpinnovationscom

Ray Cotton CFI Facebookraycottongmailcom

David Lund CFI Dickrsquos Sporting Goodsdavidlunddcsgcom

John Millner CFI Illinois State Senatormillnerincaolcom

Walter Palmer CFI PCG Solutionswpalmerpcgsolutionscom

Shane Sturman CFI WZssturmanw-zcom

Mark Sullivan CFI GTmarksullivanGTcom

Dr David MatsumotoHumintell

dmatsumotohumintellcom

Melissa Mitchell CFI Lifeway Christian Stores

melissamitchelllifewaycom

Alan Tague CFI Gander Mountainalantaguegandermountaincom

Kevin Valentine CFI Sterling Inckvalentinejewelscom

Craig Cronheim CarMax Craig_T_Cronheimcarmaxcom

Kathleen Smith CFI Safeway Inc kathleensmith3safewaycom

Douglas Wicklander CFI WZdwicklanderw-zcom

David Zulawski CFI WZdzulawskiw-zcom

Letter from the Chairmanof the IAI Advisory Board

Journal for the Certified Forensic Interviewerc f i n s i d e r

From the Desk of IAIrsquos Executive Director

Chairman IAI Advisory Board

Itrsquos hard to believe that itrsquos that time of year again The National Retail Federation Loss Prevention conference in San Diego is just a few days away I hope we will have an opportunity to see you there For those of you who are CFIs stop by the International Association of Interviewers booth number 1723 to pick up your CFI ribbon for your name tag We hope each of you who are CFIs will wear your ribbon proudly since you have worked hard to obtain the designation

While yoursquore at the booth take a moment and meet the Executive Director of the International Association of Interviewers Bill Pawlucy Bill has a tremendous amount of experience with associations and he has helped us make great strides over the last year to increase our membership and sponsorships Also you might want to ask about the plans for next yearrsquos Elite Training Days on February 11th and 12th 2014 We plan on having some incredible speakers to enhance your interviewing skills

Finally for those of you who are able to attend the NRF Loss Prevention Conference we hope you will join the WZ group at our 31st annual party from 10 PM to 2 AM on Wednesday evening at the Whiskey Girl 702 5th Avenue San Diego CA 92101 The event is sponsored by WZCFIIAIWZ Technologies plus eBay The Loss Prevention Foundation Verisk (Aspect LERPnet Enabl-U) and Security Resources

SincerelyDavid E Zulawski CFI CFE continued

The International Association of Interviewers (IAI) celebrates its 1st birthday at NRF Launched at the last NRF conference last year and now almost 6000 members strong we are experiencing growth and a demand for education and resources in the Loss Prevention sector

Please come celebrate with us at booth 1723 where we will be offering special promotional rates on membership with NRF exclusives as well as celebrating our accomplishments Thank you to our members who have made this association a success In addition GDIT (formerly Vangent) IAI Diamond Sponsor booth 404 and LP Software IAI Gold Sponsor booth 1426 will be giving away two iPad minis during the conference from our booth Please stop by our booth to see how you can be entered to win one of these cool Apple products You can also submit an entry at either GDITrsquos (formerly Vangent) or LP Softwarersquos booths to increase your chances of winning You must be present to win and no more than two entries per person As we continue to grow we also continue to add key staff members that will help us with this growth I would like to introduce the newest member of our team Scott Oser Corporate Relations Director Scottrsquos role is to help us focus on adding new company members for the association We cannot underestimate the value IAI can bring to a company seeking to gain exposure to the largest concentration of interview and interrogation decision makers We have created an infrastructure for companies to create meaningful and deep relationships with our members through many and varied opportunities

Scott comes to us with over 17 years of marketing

Scott Oser

Itrsquos hard to believe that fall is already here and wersquore coming to the close of 2016 Those of you in the retail market are already looking forward to a busy time as the Christmas season approaches and thieves will be busy plying their trade In the public sector this will also be an uptick in investigations as the organized retail criminals are ready for the holiday season as well

Itrsquos not too early to consider your future training related to interview and interrogation for next year Each year the International Association of Interviewers focuses on Elite Training Day in the spring to hone an investigatorrsquos interview skills with new and interesting ideas 2017 will bring the Elite Training Day to the Chicago area on April 4-5 at the McDonaldrsquos headquarters in Oak Brook Illinois McDonaldrsquos has graciously offered its facilities to host this powerful program

As with the previous yearsrsquo programs there will be a number of vendors providing the most advanced solutions to some of loss preventionrsquos most difficult problems Their partnership with IAI and the Elite Certified Forensic Interviewerrsquos has supported a powerful information filled program which is in its fifth year As always continuing education credits will be given for attendance at the seminar

We hope yoursquoll consider joining us at ETD and network with some of the top investigators in the business We have already begun identifying and retaining speakers for the 2017 program and anticipate a growing attendance

Sincerely

David E Zulawski CFI CFEChairman IAI Advisory Board

LETTER FROM THE CHAIRMAN IAI Advisory CommitteeDon Berecz CPA CFE CFI Georgia Southern Universitybereczgeorgiasouthernedu

Ray Cotton CFI Capital Oneraycottongmailcom

Craig Cronheim CFI CarMax Craig_T_Cronheimcarmaxcom

Joe Davis CFI Walmartjoetdaviswalmartcom



Cary Jones CFI HVHC INCcjoneshvhccom

Kirk Lonbom CFIIllinois State Police

lonbomkispstateilus


Rick Manning CFI FBI (Ret)Pike4fivecomcastnet



Dr David Matsumoto Humintell dmatsumotohumintellcom


Chris McDonald Compass Groupchrismcdonald2compass-usacom

John Millner CFI (Ret)Illinois State Senatormillnerincaolcom












Continued on page 4



By Aaron M Denbo CFE CFI MAS

As investigators and interviewers we strive to gather as much information from our interviewees as possible Yet sometimes once is not enough and you have to go back to the source and conduct subsequent interviews This is a less than ideal situation but sometimes the facts of the matter require more information Your success as an interviewer can be muddled because of the experience of the interviewee with the initial interviewer this could be good bad or ugly and a hindrance or a help to conducting a second interview Additionally the initial interview may not have even been conducted by a professional investigator with interviewing experience ndash it may have been conducted by an untrained intake person an adjuster with a different investigative goal or on a telephone interview with someone feeding the interviewee information which presents a totally different landscape for interviewing Here are some tips on handling the re-interview

First if possible the re-interviewer should listen to the audio recording of the interview or read the transcript of the interview if one exists Transcripts are preferable in my opinion because the investigator can take a marker and pen and write out questions that are unanswered or that have arisen since the initial inter-view If the initial interview was conducted over the phone and recorded transcripts can be made from that phone interview

A worthwhile approach to reviewing transcripts like most text products can be done in two ways chronologically or spatially In either approach the investigator is inquiring about some kind of event under investigation (a theft or a fraud for example) and these two approaches can be readily used to tease out further questions With either the chronological or spatial approach plot out the details of the initial interview transcript The re-inter-viewer may consider the following questions

bull What time does the interviewee claim the day started bull What did the subject do the day before bull What gaps are between the event in question both prior and post-event

The common sense grammatical principles pulled from State-ment Analysis techniques are useful here and techniques such as searching for ldquotemporal lacunaerdquo ndash gaps in time1 can be useful in asking a more strategic question as noted above Additionally look for changes in pronoun usage and changes from singular to plural or vice-versa2 A spatial approach will use the same method linking claims about geography and location to miss-ing time gaps or events that need to be explored or changes in vocabulary from location to location If an interviewee provides detailed information about one location but sparse information about another that would be indicative that the second location with the sparse information should be explored further3

Secondly if possible the re-interviewer should speak to the initial interviewer This could be another investigator an intake person or a telephone operator taking information over the phone Of course considerations should be made for the appropriateness of sharing case information with people outside of the investigation but in general a conversation with the initial interviewer can be useful If no transcript is available asking the initial interviewer what questions were asked in what order and what were the responses both verbally and behaviorally of the interviewee are worth considering If the initial interviewer has notes or case

Your success as an interviewer can be muddled because of the experience of the interviewee

with the initial interviewer this could be good bad or ugly and

a hindrance or a help toconducting a second interview


Come Again The Re-Interview

notes available they should be reviewed together Also using cognitive interviewing techniques4 with the initial interviewer can be helpful in recovering memories and details that will help the re-interviewer in the second interview

Thirdly when making contact to conduct the re-interview the new interviewer will want to be considerate and use empathy with the re-contacted interviewee Most people (that are inno-cent) are willing to help at least initially however once they have helped by providing the initial interview the re-interviewer may have more difficulty asking for more help The interviewer will want to make sure that understanding empathy and consider-ation are verbally and behaviorally reflected in the initial contact for a secondary interview If your re-interview is of a witness and not a person-of-interest this should especially be considered as you are taking their time and energy to build your case You need them they donrsquot need you

Lastly a re-interview means you have to be especially focused on building rapport5 As a re-interviewer yoursquore treading on the leftovers of a prior interviewer and that initial experience could have been good bad or ugly If it was a good interview and the initial interviewer is available and there is good rapport and trust was built with the interviewee then the initial interviewer should be considered to conduct the re-interview Good rapport can be as much a hindrance as bad rapport with a new interviewer as the interviewee may have a positive connection with the initial interviewer and will no doubt have that experience as a filter to use with you the second interviewer The re-interviewer could be judged by the standard of interview from the initial interviewer

If no transcript is available asking the initial interviewer what questions were asked in what order and what were the

responses both verbally and behaviorally of the interviewee

are worth considering

1Rabon Don and Tanya Chapman 2012 Investigative Discourse Analysis 2nd ed Durham NC Carolina Academic Press 2McClish Mark 2012 Donrsquot Be Deceived Kearney NE Morris Publishing 3McClish Mark 2001 I Know You Are Lying Winterville NC The Marpa Group 4Fisher Ronald P and R Edward Geiselman 1992 Memory Enhancing Techniques for Investigative Interviewing Springfield IL Charles C Thomas Publishing 5Dreeke Robin 2011 Itrsquos Not All About Me The Top Ten Techniques For Building Quick Rapport with Anyone Fredricksburg VA Robin Dreeke 6ldquoTactical Empathyrdquo is the term used by this author when training on rapport building Training can be found online at wwwcounterfraudacademycom

If the initial interviewer did not have solid rapport the second in-terviewer will have to overcome that experience also This means you will have to practice what this author refers to as ldquotactical empathyrdquo6 ndash you may not like what the interviewee has done but can you like it for an hour Consider that in the reverse also the interviewee may not like you and the questions yoursquore asking but can you get the interviewee to like you for an hour Start over build rapport spend time on doing so and then get into your re-interview

One final point to consider for any interviewer conducting either an initial interview or a re-interview is the predicament that this article presents you may be conducting an interview that another interviewer will have to follow up on in the future Think of your interviewee as an asset not an informant This is one small but important difference gleaned from the Intelligence Community that tend to refer to their sources of information as ldquoassetsrdquo whereas law enforcement tends to speak of their sources of information as ldquoinformantsrdquo An asset is something you keep value and steward Keeping that perspective going into the re-interview ndash or any interview for that matter ndash can aid the inter-viewer in keeping good lines of communication strong rapport and trust with the interviewee because you never know when you will have to come again and conduct that re-interview

Good rapport can be as mucha hindrance as bad rapport with a new interviewer as

the interviewee may have a positive connection with the

initial interviewer and will no doubt have that experience as a

filter to use with you thesecond interviewer

Think of your interviewee as an asset not an informant


By Lisa Mitchell Certified Body Language Trainer amp Founder of Power Body Language LLC

As business leaders decision makers or HR professionals the im-portance of evaluating interview candidates in fair and objective ways is of critical importance to the health of an organization and there are numerous techniques and filters to assist in that process But what about the first impression that the interviewer makes on that interview candidate That can be equally as im-portant to attracting and retaining talent that is a good fit for the business or organization

A good interviewer will enter the room with an awareness that hisher demeanor in this context will be representative of the larger organization as a whole How that entrance is made be it with strong authority or more casually will be the first indicator that a candidate receives as a clue to the broader culture of the organization Itrsquos important that the interviewer be strategic in how heshe approaches that initial interaction and how that first impression with the candidate is managed

First Impressions can be a PAIN in that they are Permanent Accurate Instant and Non Verbal In the case of an interview environment that all important first impression will most likely be made solely during that initial interaction between the interviewer and the candidate Itrsquos important to ensure that the intentions of the interviewer are being perceived by the candidate in a way that reinforces the intended message not in a way that counteracts it There are several non-verbal methods that can be used to help ensure this congruency and get the desired results

In order to get the most truthful and candid information from an interviewee establishing trust quickly is key As noted in Joe Navarrorsquos book What Every BODY Is Saying An Ex-FBI Agents Guide to Speed-reading People our hands are our major trust

Getting the Truth From Your Candidates

indicators and eye tracking studies confirm that the first place that a person looks when they initially see you is at your hands If the interviewerrsquos hands are hidden either because they are tucked in pockets folded under a desk or held behind hisher back there is a higher level of distrust and unease perceived by the interviewee He will perceive the interviewer as immediately less trustworthy and will assume that something is being hidden or withheld during the interaction

The quickest way to be perceived as trustworthy and ensure the candidate that nothing is being withheld is for the interviewer to keep hisher hands visible throughout the entire interaction This includes entering the room with hands free of obstructions and fully visible to the candidate and being mindful to keep the hands on the table and visible while conducting the interview

Eye contact and gazing patterns are another non-verbal tool that should be used to ensure that the candidate is receiving the appropriate message from the interviewer In this environment maintaining appropriate levels of eye contact ideally 60-70 of the total interaction time will show an adequate level of interest and engagement while allowing the candidate ample opportuni-ties to break contact and maintain a level of comfort Maintain-ing appropriate levels of eye contact results in the creation of Oxytocin the chemical that helps us feel better connected with the person we are interacting with which for an interview where you seek to gain trust and receive a candid and authentic view of the interviewee is truly beneficial

In addition to the targeted amount of eye contact the gazing pattern an interviewer uses should also be strategic to reinforce the desired dynamic of the interview There are two types of gaz-ing patterns that may be considered appropriate for the interview format depending on the environment that the interviewer intends to create

In order to get the most truthful and candid

information from aninterviewee establishing

trust quickly is key

The Power ofBody Language

Itrsquos important that the interviewer be strategic in

how heshe approaches that initial interaction and how that first impression with the candidate is managed

Continued on page 6


Getting the Truth From Your Candidates The Power of Body Language

The first is power gazing which is an intentional gazing pattern that focuses on staying at the eyes and above only In this gazing pattern the interviewerrsquos gaze will go between both eyes of the candidate and up to the forehead in a traditional triangle pattern This is a gazing pattern that exerts authority and has a more formal feel to it It is a way to show respect while also demand-ing respect from the person sitting across the table In many cases the person interacting with the interviewer will automati-cally begin to engage in the same gazing pattern without realizing they are doing it Itrsquos a subtle form of mirroring behavior that indicates that both people are aligned and in tune with how they are perceiving one another

If the intention of the interviewer is to create a more relaxed feel and less formal environment utilizing the social gazing pattern can be effective in reducing the formality of the exchange In this gazing pattern the gaze goes from both eyes down the face to the mouth in an inverted triangle pattern This pattern signals familiarity and shows greater warmth which can be useful in helping a candidate feel more at ease and encourage them to be more forthcoming and detailed with their responses This gives the interviewer more content to base their candidate evaluation on and can help uncover red flags more quickly

Once trust is established and the tone of the interview has been set with appropriate eye contact levels and gazing patterns the strategy then focuses on obtaining the most authentic and truth-ful responses from the candidate so the interviewer has ample and accurate information to base hiring decisions on One easy non-verbal technique to encourage interviewees to divulge more than perhaps they would have otherwise is to engage them with active listening cues a combination of a slight head tilt and slow triple nod

Studies show this simple body language technique results in peo-ple talking up to 40 longer than they would without this active listening cue being utilized The candidate perceives the head tilt and slow triple nod as the non-verbal equivalent of ldquotell me morerdquo or ldquoyes keep talkingrdquo and in turn perceives the interviewer as more empathetic and engaged This results in them provid-ing more information and details than would have been shared otherwise giving the interviewer valuable additional knowledge of the candidate and their experiences for further evaluation

As an interviewer that seeks to gain valuable information and fairly evaluate a candidate getting as much relevant and accurate information as possible during the interview process is of critical

The quickest way to beperceived as trustworthy and

ensure the candidate thatnothing is being withheld is for the interviewer to keep hisher hands visible throughout the

entire interaction

importance Leveraging the power of these specific non-verbal communication techniques to help candidates have a greater level of trust feel more connected and engaged throughout the process and be more forthcoming with information gives an interviewer a true advantage in the hiring process

Writer Resources httphomepagesseeducvonbergenfiles201301Nonverbal-Cues-in-the-Employment-Interview_Links-Between-Applicant-Qualities-and-Interviewer-Judgmentspdf

Trusting hands Navarro Joe and Marvin Karlins What Every BODY Is Saying An Ex-FBI Agents Guide to Speed-reading People New York NY Collins Living 2008Eye Gazing httppsycnetapaorgjournalsbul100178

Leveraging the power of these specific non-verbal

communication techniques to help candidates have a greater level of trust feel

more connected andengaged throughout the

process and be more forthcoming with

information gives aninterviewer a true advantage

in the hiring process

ldquoIf yoursquore not gonna tellthe truth then why

start talkingrdquo

Gene Wilder

OF TH

EQ

UO

TEQ

UA

RTER


IAI Now Accepting Applications for2017 CFI ScholarshipsThe International Association of Interviewers (IAI) is accepting applications for the 2017 Certified Forensic Interviewer (CFI) Scholarship

IAI is offering three CFI Scholarships to include the CFI Preparatory Online Program and the CFI Examination Voucher ($870 value) Scholarships will be awarded to the following individuals

1 An individual working in the private sector honoring Fred Wilson CFI and former Advisory Board member

2 An individual working in the public sector

3 An individual working internationally

CriteriaThe criteria for an individual to qualify for a CFI Scholarship is constantly

bull Striving for excellence and professionalism in the performance of his or her duties

bull Exhibiting the highest level of professionalism while interviewing sources victims witnesses and suspects

bull Following the CFI Values

Directions to ApplyApplications for are due by January 6 2017 and the winners will be announced at Elite Training Day in Chicago on April 5 2017 as well as the CFInsider ndash second quarter edition For directions on submitting your CFI Scholarship Nomination click here

Remarkable

Woman NomineesIt is time to recognize the remarkable leading women in the loss prevention industry Nominate the top-notch woman who continually demonstrates leadership commitment to her team overcomes obstacles with ease and goes ldquoabove and beyondrdquo what is expected of her role

Deadline for NominationsExtended Until October 21 2016

Email your nominations to dsadowskyw-zcom today


LEGAL ASPECTS

Continued on page 9

WILLIAM W GILMAN EDWARD J 9 McNENNEY JR 10 11 Plaintiffs‐Appellants 12 13 ‐ v ‐ 14 15 MARSH amp McLENNAN COMPANIES INC 16 MARSH INC MARSH USA INC MARSH 17 GLOBAL BROKING INC MICHAEL 18 CHERKASKY 19 20 D

United States Court of Appeals for the Second Circuit

Decided June 16 2016

This case brought much-needed clarity to the issue of an employee failing to cooperate with an internal investigation In-terestingly this case also deals with the governmentrsquos decision to prosecute individual employees not just punish the organization with civil or criminal charges

The investigation began when the New York Attorney Gen be-gan investigating arrangements where insurance brokers steered clients to particular carriers In October 2004 insurance broker AIG had two employees plead guilty to felony complaints al-leging bid rigging in which two Marsh employees Gilman and McNenney were identified as co-conspirators Marshrsquos ongo-ing internal investigation into the matter asked that both of its employees participate in interviews with investigating counsel and that their failure to comply would result in termination The CEO of Marsh met with the New York Attorney Gen which resulted in an agreement for civil proceedings against Marsh and criminal proceedings would be limited to individual employees This would mean that both Gilman and McNenney would likely face indictment and as it turned out they did

Neither Gilman and McNenney complied with the organiza-tionrsquos request to be interviewed regarding the investigation and they were both terminated Both of the employees were eligible for significant benefits including stock award and bonuses which were lost when they were terminated

Both Gilman and McNenney sued Marsh to obtain the lost benefits which they believed they were due The District Court first hearing the case ruled in favor of Marsh granting a summary judgment because the employees refused to sit for an interview which was a reasonable request by the company The termina-tion for cause includes the refusal to ldquoobey a direct unequivocal reasonable order of the employerrdquo The court also discussed that Marsh was entitled to seek information from its own employees regarding on-the-job criminal conduct It could do so ldquoto protect its standing with investors clients employees and regulatorsrdquo

In dealing with regulators if an organization does not terminate criminally culpable employees it could be dealt with much more harshly by a criminal prosecutor or regulatory agency

National Origin Discrimination

Crisp v Sears Roebuck and Company 2015 WL 581-7648 (fifth circuit 2015)

From 2004 to 2011 Charles Crisp worked as a regional sales manager for Sears Roebuck and Company Sears had a strict policy on merchandise markdowns which required regional sales managers to supervise district managers assuring they informed the accounting center every Thursday on markdown merchandise

Approximately a year before his termination Crisp ordered his district managers to deviate from the markdown policy He told the district managers that markdowns were not to be reported to the accounting center unless he approved them doing so The vice president of finance discovered that many of the stores in Crisprsquos region was reporting unusually low markdowns which resulted in an internal investigation of his markdown practices

Crisp who was of German heritage found out he was referred to as managing his region ldquolike Hitlerrdquo with his district manag-ers acting ldquolike Nazisrdquo Crisp also believed that the investigation into the markdowns was not being conducted confidentially and that the loss prevention investigator was threatening his personal safety

Crisp was terminated because he had violated Searsrsquo strict policy on markdowns Crisp filed a lawsuit alleging that he was fired because of his national origin in violation of Title VII of the Civil Rights Act

The DecisionCrisprsquos claim of national origin discrimination fails because even though the claims were made close in time to his termina-tion they were not made by someone with authority to take any adverse action against him Even though the loss prevention investigator made these comments he was not a decision-maker but simply a gatherer of facts so the discrimination claim fails Crisps own confession that he instructed his district managers

The termination for causeincludes the refusal to

ldquoobey a direct unequivocalreasonable order of the

employerrdquo


Legal Aspects

ldquonot to take markdowns without his approval even if losses had been sustained to increase the regionrsquos profit marginsrdquo were clearly against Sears policies on reporting markdowns

HR - Canada Legislation

This article references ldquoBill 132rdquo that was proposed in Canada last Fall and is being enacted in the near future in regards to sex-ual harassment and their ldquoItrsquos Never Okayrdquo program In Ontario it helps to define sexual harassment and workplace violence ndash but more importantly it forces the employer to execute ldquoappropri-ate investigationsrdquo and re-write policies for action plans after a complaint is reported

httpwwwslworklawcomnews20151118bill-132-ontario-proposes-sexual-violence-and-harassment-legislation-that-will-impact-workplace-policies-and-investigations-1

Crisprsquos claim of national origin discrimination fails because even though the claims were

made close in time to histermination they were not made by someone with

authority to take any adverse action against him


Prove lsquoem Innocent The Art and Scienceof Workplace InvestigationsJohn A Velke IIICopyright 2016 John A Velke III

This textbook is available from Amazoncom or www proveeminnocentcomReviewed by David E Zulawski CFI

First with full disclosure I should mention that I am a friend of John Velke and have worked with him and his investigators since the early 1980s on any number of investigations and interview training programs Irsquom also jealous that I didnrsquot come up with the title of this book since it reflects exactly the nature of investigations since the OJ Simpson trial Attorney Johnny Cochran coined the phrase ldquoa rush to judgmentrdquo In many cases especially those that have involved a miscarriage of justice there was no attempt to prove the suspect innocent As a result false confessions re-sulted in the incarceration of innocent people Prosecutors went ahead with charges even though there was nothing but the suspectrsquos confession to support the allegations

In Johnrsquos new book he emphasizes one point over and over the need to attempt to prove the suspect is innocent before speaking with them He encourages investigators to look for reasons why the investigative facts are

wrong or that the suspect employee could be innocent Clearly this is prudent advice for any investigator

This is a book that is appropriate for any-one who is relatively new to investigating employee dishonesty within an organization The book covers investigations of hourly em-ployees to the C suite using actual examples of how the investigation unfolded While a seasoned investigator may find some of the material basic it is the examples and investi-gator strategies included that make the book an interesting read

As described in the text investigative chal-lenges have in some ways become much easier since we first started in the business decades ago The automation of databases and Inter-net searches has made an investigatorrsquos role in some ways much easier and in others much more complex Regardless of the complexity of the case John urges a thoroughness in the investigative process that removes any doubt regarding the individuals involvement

I applaud John for providing these insights that he has gained over his 40 years in the loss prevention realm I would recommend this book to anyone hiring new investigators The investigative strategies and decision-making will provide a firm foundation for a new investigator to develop hisher skills and outlook in the most professional manner

Book Review


6305153579wwwcertifiedinterviewercom


CFI SPOTLIGHT INTERVIEW

This CFInsider edition spotlights our very own Advisory Board Member Joe Davis CFI of Wal-Mart Joe is currently the Sr Re-gional AP Manager for Oklahoma and Northern Texas for Wal-Mart Joe sometimes ponders that old saying ldquoyou canrsquot go home againrdquo but his time back at Wal-Mart after a 12-year career outside the company has taught him that not only can you go home again you can grow while doing it Joe has been married to his wife Stacey for almost 24 years Together they have three daughters When Joe is not traveling in his area of responsibility he is active in bow hunting and shooting sports He can often be found searching the ammunition lock-ups of his stores trying to find 22 ammo Joe has recently become addicted to the Jack Reacher book series by Lee Child and is on book 9 in the series With Joersquos wide geographic area it gives him ample windshield time to listen to Reacherrsquos many adventures Please learn a little more about Joe below in this spotlight edition

I started my LP career similar to many others I kind of fell into it while being an operations associate One day while dipping fish for a customer in the pet department of Wal-Mart in Yukon OK I was approached by a shifty look-ing individual that showed me an ID that said ldquoWal-Mart Loss Preventionrdquo and asked me to accompany him out-side as a witness I was unaware of Loss Prevention at the time and I was imme-diately intrigued by the job and started to try and find out how to get into the position It took longer than I wanted but eventually I became an in-store Loss Prevention Agent and over time worked my way up in the company to management

After years of management I obtained my CFI designation in 2010 At the time I was Director of Field Loss Prevention for T-Mobile USA Our team was still rather new to the business and one of the challenges our leadership had given us was to develop a world class team Our VP of LP Greg Brumley was a huge advocate of professional development for everyone on the team I saw the importance that the CFI designation holds to effectively set a standard for all of the investigators on the team Even though I hadnrsquot conducted an official integrity interview for almost 8 years I knew as the leader of the field team it was vital that I earn my CFI along with my team members As a hiring manager when I see CFI on a resume it immediately tells me Irsquom interviewing someone that has undertaken a journey to be the best in our field in the area of investigative interviewing It

Continued on page 13

sets a clear message that this person is invested in a career in asset protection and not just looking for a job

I learned early in my career it was important to have a mentor for future growth and I have been very fortunate in doing so From my first district supervisor Chris Wardlow to Jon Blevins my divisional director during my first years as a regional at Wal-Mart and as mentioned above Greg Brumley my VP while at T-Mobile USA I have been so fortunate to find people that were invested in my growth and success professionally Relationships change over time and this has been the case with each of my mentors Chris taught me the importance of detail and being able to show the value of the work you do for the business Jon was the first person that ever challenged me to be a maverick within the business You may not think a company like Wal-Mart has room for many mavericks but Jon cultivated that type of thought process in his people he drove us to think differently and challenge the status quo Greg really showed me that leading happens from the front and not from the rear of the business Greg was the ultimate people developer His dedication to his

team and the level of integrity he had in supporting them in even the most difficult situations was empowering

While continuing my career growth I have recently accomplished a mile-stone joining the IAI advisory com-mittee Almost as long as I have been in LP management I have been aware

of WZ and as it developed the IAI I was honored when Wayne asked me to join the advisory committee I didnrsquot hesitate The IAI and the work they do with the CFI designation is the bench-mark for our industry I couldnrsquot pass up the opportunity to join such a respected group To gain an accomplishment to this magnitude you have to believe that what we do is a profession not just a job Effective Loss Prevention professionals have a very unique skill set and if you want to reach the pinnacle of the field you must deepen that skill set in the areas that are most unique to what we do I believe that interviewing is one of our most unique skills It adds a level of specialization to what we do that sets us apart from others in our field in most instancesI feel that my greatest accomplishment is the opportunity to build and lead effective teams I am always excited when I have seen groups build up from nothing to become forces for impact inside a business While we are all tied to specific metrics in our

The IAI and the work they do with the CFI designation is the

benchmark for our industry


copy Verisk Analytics Inc 2016 Verisk Retail is a Verisk Analytics Business

Learn More veriskretailcom 888-777-0582

Retail Data is a Science We Wear the Lab Coats

The Analytics Ecosystem

7P More than seven

petabytes of data about risk

Gain valuablecustomer behavior

insights

5B Monthly transactions

from ldquogive- to- getrdquo merchant network and issuer consortia

Drive insights and actions

510M Over half-a-billion POS-transactions

processed monthly

Detect fraud and refine customer

insights to SKU-level

Learn how you can bull Understand customer wallet-share across competitors bull Utilize actionable fraud analytics and alerts bull Enhance advertising effectiveness bull Enrich store location models

CFI Spotlight Interview

business it is seeing those results manifested through the efforts of hard-working dedicated people that are most satisfying to me in my career Doing the impossible in retail is an everyday occur-rence with the right people leaning forward and making change happen

As I think back I am most grateful to continue on what has be-come a theme it has got to be the chance to work with so many amazing professionals It is fascinating to me when you look at the complexity that those of us in retail must overcome to be great at our work The challenges faced by retailers in relation to security and Loss Prevention are massive Having a chance to be a part of this industry and to work with these people is some-thing for which I am truly grateful When investing in yourself and your career you want to see a return on investment and I have in found that friendships and camaraderie in what we do is always a motivator Sharing our challenges and working together

in such a competitive industry really sets Asset Protection and Loss Prevention apart in my experience

I would like to leave this interview with what I have learned to bring a personrsquos career to the next level listen be open-minded avoid prejudices in how you evaluate situations believe in the best intentions of others donrsquot walk by issues that require your attention ask questions encourage disruptive approaches to problem solving remember there is only one version of the truth and lastly never stop learning

In concluding this interview with Joe Davis the CFInsider Spotlight Committee learned more about him than above Joe appeared on the Drew Carey show It was a live taping and some of the characters were seated in front of him in the audience the cameras panned into the audience to shoot Drew and some other cast members and Joe made film history

Joe also has attended over 400 live music concerts He was the manager of a special events security company his team provided security for multiple venues in the Southwest US Any artist or group touring between 1990 and 1998 Joe saw them live When Joe was on duty during a concert he may or may not have saved George Straitrsquos life If you ever cross paths with Joe I am sure he will be willing to tell you that story

Effective Loss Preventionprofessionals have a very unique skill set and if you

want to reach the pinnacle of the field you must deepen that skill set in the areas that are most unique to what we do


RATIONALIZATIONOF THE QUARTER

LINKS of INTEREST Why Police Interrogations Lead to So Many False Confessions Concerns over the continued use of the Reid Technique are discussed in light of the highly controversial Netflixrsquos documentary series Making a Murderer While reading body language is important false confessions are under fire in light of Brendan Dasseyrsquos recently overturned murder conviction The judge ruled his confession was unlawfully coerced See more at httpwwwvicecomreadwhy-police-interrogations-lead-to-so-many-false-confessions

Group SportsRationalization Maintain Appearances

State It Sometimes people make the wrong decision in order to not lose face to those who love and admire them

Story It I assume that most guys are big football fans I know I spend way too much time checking scores and stats for teams I donrsquot even root for Irsquom more of a college football fan but Sundays in the fall mean only one thing in my house It was a long time ago now but one of the football play-ers I really admired had to stand up and take responsibility for some things he did because a shortcut became a long hard road Brett Favre was one of the toughest competitors in any sport ever and thatrsquos what made him so popular with friends and teammates He always fought until the end and the people around him knew that no matter how hurt tired or sore he may be they could always count on him

Earlier in his career after some nagging injuries he took a couple pills to help him get through a game so he could be there for his teammates The pills took away the pain and he played pretty well Football is a collision sport and the bumps and bruises never stopped adding up In order to play at the level he expected himself to play at and be the leader his captain status demanded of him Brett started taking more pills more often until it was out of his control

Thankfully for Brett he was surrounded by people that cared about him and they convinced him to get help before he started hurting the people he cared about most These people realized that Brett was not acting out because he was looking to escape reality rebel or even profit from his status They knew he was doing the things he was doing because he was a great husband father and teammate just trying to live up to everyonersquos expecta-tions After speaking with the people close to him Brett stood up openly spoke about his demons that had taken control of his decisions and sought the help that he needed And now years later people will only remember Brett for being a Super bowl champion a record setting player who always earned the greatest devotion from the people he went to work with every Sunday

Moral It I think that is something everyone can understand People put a lot of pressure on themselves to maintain a certain image and they some-times make mistakes maintaining that image

Link It That is why people like me come around and sit down with people after an investigation is completed because once we understand why people who are so well respected do things they are not proud of we can start to consider the best alternatives to start making things right

For more Rationalizations join IAI atwwwcertifiedinterviewercom

Make sure to check out all of IAIrsquos Interviewing Tips

VIDEO OF THE QUARTER

The Agitated Interviewer by Dave Thompson CFI

Check it Out Click Here


RETAIL SUPPORTER

THANK YOU TO OUR SPONSORSDIAMOND SPONSORS

SILVER SPONSORS

SUBMIT AN ARTICLE CFIs

All CFIs are invited to submit articles book reviews or other

materials for publication Submission of an article to CFInsider

does not guarantee it will be published

CFInsider reserves the right to edit any article for grammar clarity

and length but the content or opinions contained therein will be

those of the author

Publication of an article its contents and opinions do not

necessarily reflect the opinion or beliefs of CFInsider or the

Advisory Committee

ASSOCIATE SPONSOR


Organizations leverage our range of Human Capital Risk Management assessments to identify trustworthy productive and lower-risk applicants and employees

ndash The Reid Reportreg Risk Assessment for integrity ethics and productivityndash Information Security Admissions Express for cybersecurity risk exposuresndash Organized Retail Crime Express to deter employee collusion with ORC ndash Employee Safety Inventory for accident preventionndash Employee Attitude Inventory for efficient investigations and theft auditsndash Express Scales for sales service drug avoidance dependability and morehellip

For inquiries about these or other assessments from our Human Capital Risk Management team or our consultative solutions that can help improve your bottom line please contact Eric Hutchison at erichutchisongditcom or 312-242-4428

Interviewers Investigators and Asset ProtectionProfessionals Have Challenges

General Dynamics ITHas Solutions

Copyright copy 2014 General Dynamics Information Technology All Rights Reserved

hcrmgditcom bull wwwhcrmgditcom

Proudly in our 2nd year as anIAI Diamond Sponsor

Shoplifting amp ORC ndashrdquohybridrdquo forms of retail

shrinkage that may involveemployee colluders ndashcost US retailers an

additional $146 billion

41 of retail shrink ndashequaling $181 billion toUS retailers ndash attributed

to employee theft

011001100100101010010101100

Online cyber fraud ndash which low integrity

employees can facilitate ndash cost North American

merchants an estimated $35 billion in 2012

2012 National Retail Security Survey(2014)


CyberSourcersquos 2013 Online Fraud Report(2013)


ON THE MOVE

WE ARE THEINTERNATIONAL ASSOCIATION OF INTERVIEWERS

Committed Professional Dedicated Certified EliteIn the past few yearshellip

100+ Promotions of CFIs to Director and Vice Presidents 250+ Executive level CFIs promoted

2500+ IAI MEMBERS 1800+ NUMBER OF CFIs

Get your CFI amp IAI ShirtsOnline store now open log in and check it out

JUNESean Finegan CFI was named Regional Loss Prevention Manager for Signet JewelersNelson Badillo CFI was named District Loss Prevention Manager for Dickrsquos Sporting GoodsTom Meehan CFI was promoted to Director of Technology and Investigations for BloomingdalersquosIan Vernon CFI was named Loss Prevention Manager for Natural Grocers by Vitamin CottageMartin Lisitza CFI was named Regional Loss Prevention Manager for LP InnovationsLaura Brown CFI was named Loss Prevention ManagerDirector for NEN (National Entertainment Network)Michael Oren CFI was named Director Loss Prevention and Internal Audit for Natural Markets Food GroupTobias Sorrell CFI is now the Area LP Manager at Ulta Beauty

JULYMichael Loox CFI was named Director of Loss Prevention for BLD Brands LLCChris Correia CFI was named Market Loss Prevention Investigator for Verizon WirelessRyan Roby CFI was named Market Senior Loss Prevention Investigator for Verizon WirelessPaul Chrisman CFI was named Senior Manager I Environmental Health and Safety Compliance for WalmartMichael Mainville CFI was named Asset Protection Specialist ndash North Atlantic Zone for 7-Eleven IncJamie Bailey CFI was named Director of Loss Prevention for Scrubs amp Beyond LLCGary Evaniuk CFI was named Regional Loss Prevention Manager for Giant Tiger (The Northwest Company)William Penn CFI was named Supply Chain Investigations Manager-Northeast for Gap Inc

AUGUSTAngela Bisland CFI was promoted to Divisional Director of Loss Prevention for CarMaxJoe Nowakoski CFI was named Regional Loss Prevention Manager for Five BelowSteven Turner CFI was named District Loss Prevention Manager for Dickrsquos Sporting GoodsKevin Krotenberg CFI was promoted to SR RLPSM ndash East for PetSMARTLeeRoy Hegwood CFI was named Senior Manager of Partner and Asset Protection for StarbucksRodney Armston CFI was promoted to Senior Manager Loss Prevention for Amazon


CFI

The objective of this certification program is to create comprehensive universally accepted professional standards combined with an objective measure of an interviewerrsquos knowledge of those standards The ultimate goal is that every person and every organization with a stake in interviewing will benefit from the program as will the reputation and effectiveness of the entire profession

CFI Code of Ethics

The Certified Forensic Interviewer is a professional with the expertise to conduct a variety of investigative interviews with victims witnesses suspects or other sources to determine the facts regarding suspicions allegations or specific incidents in either public or private sector settings

The Certified Forensic Interviewer demonstrates understanding of legal aspects of interviewing and proficiency in interview preparation behavioral analysis accusatory and non-accusatory interviewing documentation and presentation of findings Click here to link to the complete CFI Code of Ethicshttpcertifiedinterviewercomabout-usour-values

CFIs RECERTIFIED JUNE Matthew AikensRodney ArmstonJennifer BennettKelly CampbellJames CardenasMatthew ChristmanJeffrey CoburnNancy CollinsLaura ConradJason ContrerasJohn CudalMichael CusterKristy GabelJames Glorioso JrRandy HightowerKimberly HorstmanTimothy IcenhowerMark JacksonJohn KilleenJames McLemoreKelly MoyeBrandon ParkerMark PattavinaJoyce PenrodScot PorterRyan RobyRobert Sanchez JrJohn SeehofferAlan SwayneAlan ToddMichael ToledoJason TomChristopher Yadanza

Up for IAIMembership

Renewal Click here if you are

unsure or want to renew now

AUGUSTMelissa AndeelSarah BatchelderAmy BeckerCharles BerridyMichael BerryDennis BertinoDanny BloweNeil Browne JrLinwood ByrdKeith CleggChristopher CoffeyDaniel CruzDerek DavisDavid DollRobert FigueroaRobin FinneyAndrew FisherJohn GallemoreKen GladneyGlenn HesterJohn HussCraig HyattJacy KroghLisa LeggetteJames LewandoskiPhillip LoprestiRobert MaceyOrlando MarcanoEdith McCormick-BerryKellen McWhiteScott MobleyJustin MontgomeryGloria MoralesMichael OrtizHerbert PenningtonDavid PettittJohn PickertAlexander PriceCheryl RegiacorteFrank RegiacorteJames SikesWilliam SimsLynetta SmithJohn SlivonikJesse StanleyMichael StewartPatricia StewartLarry StiefelJasmine TaylorMichael TemesGraham TwidaleMichael VioletteWoody WatkinsShawn WeirJacob WelchMark WitsoeCheng YeRichard Zovishlack

JULYBenjamin BarnesLarry BatemanJoseph BlackburnZakare BrownleeTeresa DelucaMaureen DesiletsJeffrey DunnChantal DunnRachelle EspinozaEdward HackerScott HarbinKelly HarrisonStefanie HooverKirk KiserRobert LaCommareClint LeeShaun MacDonaldSheila MartinezRichard ManningScott MartykaChristopher MavroudisJoseph McDevittKingsley ObidikeCarolyn OldMichael PattersonBrian QuastDavid PruettThomas RaaschRicardo RiveraCharles SheltonAmy Spiehs-HicksAnthony StarrsEdward TurnerLaura WiltMohamed Noordin Yusuff MaricanMichael


CFIs IN THE MEDIA

UP FOR RE-CERTIFICATION OCTOBERWilliam AngiolilloIshaq AyoubLisa CaccomoGeorge CliftonScott DavisRosalba DelgadoJames ElliottSean FineganRobert GardnerEdmund GattiJeffrey GilkeyPhillip HowardCarl JohnsonJens JungmannFaisal KhaliqRachel LambJohn MacLeodMarjorie MantoAndrew MartinJoseph MaytonFrank MazzacanoDaniel McCollettMichael NelsonDarin NormanWesley OakleyScott PattersonJoshua RogersDavid ShafferEric ShultzJason SinkBrian StarlingMeghan StricklandKevin ThomasJeffrey ValentineRaphael Villanes

DECEMBERAnthony AloisioJeremy BendewaldSara BerettaGregory BleakleyMichelle CabritaBrad CarstensJoseph CartwrightDouglas CashAndres CuadradoDavid DamaskaAlfred DauserWilliam DwengerRyan DzwigalskiDaniel EnsingKevin GedeonKevin GollnerJonathan GoodrichJames HawkinsDavid HughesShane JenningsKi JohnsonElizabeth JohnsonMichael KarisRon KornblumThomas KubaitisJustin LambrightDeborah LanfordChristopher LieneschAl MartinezSteven McPhersonRyan MogelJoseph NayKathleen NeriNathan NieseJason OlsonBrian RachfordJerry RiveraAmanda Rose

NOVEMBERJoe AllredBarry BerkowitzJennifer CannonJudd ChristensenJennifer DayssMatthew DobbinsKenneth EvansPatrick FairleyBrian FarrellGabriel Flores ContlaClifford GlassRoger GleasonAlexis HarrisChristine HarrisonEdward HenkelHarry IvanovAran JanuaryPaul JoeckelPriya KamathFredrick LarsenDennis LonerganAlan LottDaniel LumbardJustin MacIntyreAnthony MaddoxMichael McKnightJeffery MeyersJorge Miravete MeloCraig MuellerSteven NicholsMichael OrenEmery OrozcoTeresa RiosGregg SmithBrandon StuartScott TranumWilliam TurnerLisa Wodek

DECEMBER CONTByron SmithBrian SmithKristine StockerJack TernanJennifer ThomasonMark TotmanBen TurnerBrett ValenteGayle WagnerStephen WelkKevin WhiteJames WilcoxKimberly Willey

LPM InsiderMike Reddington CFI wrote ldquoLoss Prevention Interrogation Can Teach You Negotiation SkillsrdquoJohnny Custer LPC CFI was mentioned in ldquoHow to Succeed with Loss Prevention Analyticsrdquo by Kelsey SeidlerAdam Smith CFE CFI wrote ldquoCould Bitcoin Stave Off Credit Card HackersrdquoDavid E Zulawski CFI CFE and Shane G Sturman CFI CPP wrote ldquoHow to Manage Inventory through General Loss InterviewingrdquoChristopher P Norris CFI and Frank Borecki CFI wrote ldquoLoss Prevention Interviews Telephone Interviewing In Theory and In PracticerdquoWayne Hoover CFI was mentioned in ldquo2016 RLPSA Conference Day TwordquoJerett Sauer CFI was mentioned in ldquoe-Commerce Credit Card Fraud The Rapidly Growing Challenge for Retail Investigationsrdquo by Chris TrlicaAdam Smith CFE CFI wrote ldquoCan Sales Cure Retail ShrinkrdquoWalter Palmer CFI CPP CFE wrote ldquoWhat Is RFIDrdquoDavid Lund CFI was mentioned in ldquoUsing Retail Security Products to Promote Sales While Preventing Lossrdquo by Fiona Branton

LP Magazine July-August 2016 IssueDavid E Zulawski CFI CFE and Shane G Sturman CFI CPP wrote ldquoTo Record or Not Record Part 2rdquoJohnny Custer CFI LPC wrote ldquoData Analytics Pyramid Understanding What Is Happening In Your StoresrdquoTom Meehan CFI wrote ldquoBridging the Gap between Cyber Crime and ORCrdquoKevin J Thomas CFI CFE CBCP wrote ldquoDeveloping Your Own Loss Prevention Professional Brandrdquo

DampD DailyGary Moncur CFI was mentioned in ldquoHow to have the best ever year of your careerhelliprdquoDave Thompson CFI was mentioned in the ldquoMost Popular News Stories of the DampD Daily in first 6 Months of 2016rdquoKevin Larson CFI wrote ldquoKroger Holds Company-Wide lsquoCode Adamrsquo Safety Training Day in All StoresrdquoMike Reddington CFI was mentioned in ldquo2016rsquos GLPS Winner NRF Protect Philadelphia My First Time at NRF Protectrdquo by Jeremy Grahnrdquo

Co-ChairmanJack Ternan G4S Secure Solutions Chance Bowlin PetcoMike Hannon StaplesShane Jennings Music amp Arts Centers Inc

Bill Dietzen Auto ZoneBenjamin Robeano Big LotsAndrew Barborak Gander MountainDavid Miglin Big LotsDavid Dehner Silver Creek AssociatesDan DiMatteo Portland Police DepartmentCheryl Floccare Tractor Supply CompanyBrian Kirby Columbia SportswearLewis McFarland TillyrsquosKen Gladney Half Price BooksKaren Sandoval Ueltzen amp Company LLPJodie Murphy Gap IncJeremy Bailey Hibbett Sporting GoodsJason Lotts CVSCaremarkJames Carr Rent-A-CenterGarth Gasse SSP AmericaEverett Stein Tractor Supply CompanyElena Hollenbeck NikeSuzanne Castillo Ralph LaurenSteve Schwartz KohlrsquosShauna Vistad Blue Cross Blue Shield NDRaymond Cotton Capital OneRoderick Cabrera TillysRobert Figueroa Rent-A-CenterMichael Berry Walt Disney WorldMatthew Morgan Goodwill Industries of Southeast WisconsinPaul Joeckel Auto ZoneJustin Henkenberns Sears HoldingsNeftali Carrasquillo Jr Texas Department of InsuranceCarissa Brinkmann Sears HoldingsDaniel Easterly BeallsAaron Hancart The Cellular ConnectionReggie Holliday LP InnovationsWilliam Wells Rite AidMichael Coleman Auto ZoneShaun Vanderwerf BeallsConrad Nelson WegmansGreg SharpWayne Hoover Wicklander-Zulawski Inc

Christopher Fincke AAFESMelissa Lauricello Brooks BrothersJason Lotts CVSCaremarkMike Marquis TJX CompaniesMelissa Mitchell Lifeway Christian StoresJoseph Picolla US House of RepresentativesThomas Stein Areas USA IncErik Van Herik Office MaxDouglas Wicklander Wicklander-Zulawski amp Associates IncKym Willey Luxottica RetailWayne Hoover Wicklander-Zulawski Inc

Chairman Randy Tennison Walt Disney Parks and Resorts

Michael Ferlotti Harris TeeterRobert Figueroa Rent-A-CenterWayne Hoover Wicklander-Zulawski IncPaul Joeckel Auto ZoneRobert LaCommare Justice StoresThomas McGreal Wicklander-Zulawski amp Associates IncAndie MillawayEric Rode Office DepotRobert Sanchez Amtel LLC Mindy Solt GapMissy Andeel Childrenrsquos Mercy HospitalDominic Ferraro Charter CommunicationsLevi Ellis Hobby Lobby

WEBSITE COMMITTEERobert Figueroa Rent-A-CenterKathryn Fox KrogerWayne Hoover Wicklander-Zulawski IncValerie Marie Knowles BloomingdalesElena Mencos UltaDoug Newsome Goodwill Industries of UpstateMidlandsMathew Nickoson North Coast Protective ServicesMichael Peters Rite AidDavid Ryack Urban AirshipTonya Sjolin Sur La TableKevin Thomas PGA Tour SuperstoreGraham Twidale 7-Eleven Inc

To be an active member of your CFI designation click here to join a committee


We thank these CFI Committee volunteers and we plea for moreOur volunteers make the CFI designation what it is today Be active in 2016 by joining a committeeRemember A committee volunteer receives four (4) Continuing Education Credits toward re-certification per Committee by being an active member Pick one below Sign up

Thank You and We Need You

CONTINUING EDUCATION COMMITTEE MEMBERSHIP COMMITTEE

SCHOLARSHIP COMMITTEETowanna Bazile ATampTChad Borstein LowersquosDustin Brown Notions MarketingMatthew Dawson CVS Caremark CorporationRobert Gibson Under ArmourChris Girone Office DepotMichael Hannon StaplesWilliam Hill AmeriCold LogisticsMark Jackson Big LotsDeborah Lanford 7-Eleven IncTimothy Lapinski Helzberg DiamondsKevin Larson KrogerJustin MacIntyre Beallrsquos Inc Scott Martyka AldiJames Mullaney Dollar GeneralMichael Narciso URBNDaniel Taylor UltaVictoria To-Dowd LUSH Fresh Handmade CosmeticsWilliam Turner Radio ShackKati Wisniewski Ratner CompanyVernon Bales PepboysRyan Roby Vail Resorts RetailDaniel Easterly BeallsBernard Peterson Family DollarChris Fincke AAFESCarissa Brinkmann Sears HoldingsShaun Vanderwerf BeallsEd Gatti Home DepotJay GanalJason Lotts CVS HealthRobert Tidd Signet Jewelers

RATIONALIZATION COMMITTEE


WEST COAST CHAPTER

Advisory Board West Coast Chapter MentorsDebbie Maples GapKathleen Smith Safeway-Albertsonrsquos

Intermediate Past ChairmanMichael Loox BLD Brands

Executive BoardMatthew Dawson CVS CaremarkJodie Murphy Gap IncVictoria To-Dowd LUSH Fresh Handmade CosmeticsDeborah Lanford 7-Eleven Inc

MembersMatthew Dawson CVS CaremarkJodie Murphy Gap IncVictoria To-Dowd LUSH Fresh Handmade CosmeticsTyler Andersen Winco FoodsDennis Bertino Cricket CommunicationsMark Blasius TJX CompaniesMichael Burch TillyrsquosKregg Carney Coffee Bean amp Tea LeafBill Dietzen AutoZoneJames Dwyer Gap IncHector Erazo WalmartRachelle Espinoza Winco FoodsRonald Gillenberg NexcomKen Gladney Taco Bueno RestaurantsChristine Harrison CarMaxRobert Hough Dunhamrsquos SportsCelia Kettle SafewayDeborah Lanford 7-Eleven IncLise Lang Verizon WirelessLisa Leggette Polo Ralph LaurenChristopher Lienesch Family Christian Stores IncJack Lindeman Little Caesars IncChristopher Maitland Cricket CommunicationsKeara Mitcham Limited BrandsAlana Montano Montano amp Associates International InvestigationsScott Porter Burlington Coat FactoryRichard Portmann FacebookRyan Roby King SoopersSherry Rutledge Ueltzen amp company LLPSidney Scarborough UltaCharles Shelton Winco FoodsPamela Tapia ChanelClaude Taybi Sterling JewelersKevin Thomas PGA Tour SuperstoreSarah Torrez Aeropostale IncBrian Wildman Compass Group North AmericaPeter Zajda JCPenney

NE CHAPTERAdvisory Board NE Chapter MentorsMike Marquis TJX CompaniesSteven May LP InnovationsRichard Manning Federal Bureau of Investigation (Ret)

Chairman Steven Palumbo Tiffany amp Company

Immediate Past ChairmanChristopher Batson Gap

Andre Stevens Northampton District AttorneyAlfredo Guilfuchi The Timberland CompanyFrank Honey GapEric Means Armani ExchangeElisha Toye KohlrsquosDavid Lu Apple IncDavid Dehner Silver Creek AssociatesCharles Cherry Ann TaylorStephen Dubeck PetcoS Andrew Awad ATampTNathan Prusi StarbucksMichelle Cabrita BurberryrsquosMichael Toledo American Eagle OutfittersKourosh Aliha SprintJuan Ospina Michael KorsJoseph Rezendes Radio ShackJoseph Conte FedExJoseph Barbagallo Citrin Cooperman amp CompanyJonathan Goodrich PetSmartJohn Nicholson Office DepotJohn McLean MacyrsquosJohn Fice LP InnovationsJason Ploof Armani ExchangeJason Adams Gap IncTimothy Kneidel CVS Caremark CorporationWilliam Angiolillo LP InnovationsDavid LoPriore Elemental Intelligence Systems

NEW ORGANIZATIONS bull Nova Scotia Liquor Corp

bull Genuine Parts Company

bull Overwaitea Food Group

bull Sobeyrsquos

bull The CFInsider journal is distributed in electronic format only You can view back issues of this newsletter CLICK HERE

bull Opinions and ideas in CFInsider are intended for information only and not meant to be used as legal advice Statements of fact and opinions made are the responsibility of the authors and do not imply an opinion on the part of IAI its officers the editors or its members

bull Member articles about interview and interrogation published in CFInsider qualify for Continuing Education Credits

bull Should you have any questions on obtaining re-certification for your CFI designation please click here to contact IAI


Leaves are falling orange pumpkins and yellow mums are showing up on porches and the earthy smell of Fall is in the air Yep it must be election time Is anyone else ready for this to be over This election cycle has left me feeling a little out of control like my destiny might be in the hands of people I donrsquot want handling my destiny or any other part of me When I get this feeling thank goodness it doesnrsquot happen a lot I breathe deep and think about things I can control

I have control of my own mind Most days I can read articles and books from any number of sources listen to Podcasts listen to talk radio talk to people I respect The important thing is that I choose to get it from a LOT of different sources Itrsquos really easy to just check the same news site every day or just read a curated feed It takes a little more work to diversify my source material but the end result is a well-rounded bank of information in my head I try very hard to get information from others who may have a different take on things than I do whether itrsquos toggling from NPR to Fox or listening to a talk by a PEACE model advocate I grow when I open my mind

I highly recommend attending the IAI Elite Training Day next year in Chicago at the beautiful McDonaldrsquos facility In the midst of everything happening this time of year it may seem like itrsquos a long way off but it will be here before you know it I guarantee you will hear material that will challenge your thought process and maybe open your mind a little too IAI has not shied away from bringing in speakers who challenge the status quo and are at the cutting edge of whatrsquos happening in our industry I hope to see you all therehellip that is if I make it past November 8th

Sincerely

Stefanie Hoover CFINational Account ManagerCONTROLTEK


LETTER FROM THE EDITOR Editors

Joseph Nay CFI Heinenrsquos Incjnayheinenscom

Cary Jones CFI VisionWorks cjoneshvhccom

Stefanie Hoover CFI CONTROLTEKstefaniehoover34gmailcom

Journal Committee

Benjamin Robeano CFI Big Lotsbrobeanobiglotscom

Dominic Ferraro CFICharter Communications

dominicferrarochartercom

Kevin Larson CFI Krogerkevinlarsonkrogercom

Jodie Murphy CFI Gap Incjodie_murphygapcom

James McLemore CFI Bealls Department Stores

jmclemorebeallsinccom

Shane Jennings CFI CFE Music amp Arts Centers Incsjenningsmusicartscom

Paul Joeckel CFI Auto Zonepauljoeckelautozonecom

Steve Welk CFIBarnes amp Noble College

swelkbncollegecom

Wayne Hoover CFI Wicklander-Zulawski Inc

whooverw-zcom

David Zulawski CFI CFE Wicklander-Zulawski amp Associates Inc

dzulawskiw-zcom

Mark Lukens CFI AC Mooremlukensacmoorecom

Greg Sharp CFIsal39759yahoocom

Sonja Upchurch CF Emet Interviewingemetinterviewinggmailcom

Mike Bowers CFI Northgate Marketsmikebowersnorthgatemarketscom

JD Mauricio CFILuxottica North America

jmauriciluxotticaretailcom


IAI Advisory Committee




Kirk Lonbom CFI Illinois State Policelonbomkispstateilus



Ray Cotton CFI Facebookraycottongmailcom


John Millner CFI Illinois State Senatormillnerincaolcom




Dr David MatsumotoHumintell

dmatsumotohumintellcom





Craig Cronheim CarMax Craig_T_Cronheimcarmaxcom




Letter from the Chairmanof the IAI Advisory Board

Journal for the Certified Forensic Interviewerc f i n s i d e r

From the Desk of IAIrsquos Executive Director

Chairman IAI Advisory Board

Itrsquos hard to believe that itrsquos that time of year again The National Retail Federation Loss Prevention conference in San Diego is just a few days away I hope we will have an opportunity to see you there For those of you who are CFIs stop by the International Association of Interviewers booth number 1723 to pick up your CFI ribbon for your name tag We hope each of you who are CFIs will wear your ribbon proudly since you have worked hard to obtain the designation

While yoursquore at the booth take a moment and meet the Executive Director of the International Association of Interviewers Bill Pawlucy Bill has a tremendous amount of experience with associations and he has helped us make great strides over the last year to increase our membership and sponsorships Also you might want to ask about the plans for next yearrsquos Elite Training Days on February 11th and 12th 2014 We plan on having some incredible speakers to enhance your interviewing skills

Finally for those of you who are able to attend the NRF Loss Prevention Conference we hope you will join the WZ group at our 31st annual party from 10 PM to 2 AM on Wednesday evening at the Whiskey Girl 702 5th Avenue San Diego CA 92101 The event is sponsored by WZCFIIAIWZ Technologies plus eBay The Loss Prevention Foundation Verisk (Aspect LERPnet Enabl-U) and Security Resources

SincerelyDavid E Zulawski CFI CFE continued

The International Association of Interviewers (IAI) celebrates its 1st birthday at NRF Launched at the last NRF conference last year and now almost 6000 members strong we are experiencing growth and a demand for education and resources in the Loss Prevention sector

Please come celebrate with us at booth 1723 where we will be offering special promotional rates on membership with NRF exclusives as well as celebrating our accomplishments Thank you to our members who have made this association a success In addition GDIT (formerly Vangent) IAI Diamond Sponsor booth 404 and LP Software IAI Gold Sponsor booth 1426 will be giving away two iPad minis during the conference from our booth Please stop by our booth to see how you can be entered to win one of these cool Apple products You can also submit an entry at either GDITrsquos (formerly Vangent) or LP Softwarersquos booths to increase your chances of winning You must be present to win and no more than two entries per person As we continue to grow we also continue to add key staff members that will help us with this growth I would like to introduce the newest member of our team Scott Oser Corporate Relations Director Scottrsquos role is to help us focus on adding new company members for the association We cannot underestimate the value IAI can bring to a company seeking to gain exposure to the largest concentration of interview and interrogation decision makers We have created an infrastructure for companies to create meaningful and deep relationships with our members through many and varied opportunities

Scott comes to us with over 17 years of marketing

Scott Oser

Itrsquos hard to believe that fall is already here and wersquore coming to the close of 2016 Those of you in the retail market are already looking forward to a busy time as the Christmas season approaches and thieves will be busy plying their trade In the public sector this will also be an uptick in investigations as the organized retail criminals are ready for the holiday season as well

Itrsquos not too early to consider your future training related to interview and interrogation for next year Each year the International Association of Interviewers focuses on Elite Training Day in the spring to hone an investigatorrsquos interview skills with new and interesting ideas 2017 will bring the Elite Training Day to the Chicago area on April 4-5 at the McDonaldrsquos headquarters in Oak Brook Illinois McDonaldrsquos has graciously offered its facilities to host this powerful program

As with the previous yearsrsquo programs there will be a number of vendors providing the most advanced solutions to some of loss preventionrsquos most difficult problems Their partnership with IAI and the Elite Certified Forensic Interviewerrsquos has supported a powerful information filled program which is in its fifth year As always continuing education credits will be given for attendance at the seminar

We hope yoursquoll consider joining us at ETD and network with some of the top investigators in the business We have already begun identifying and retaining speakers for the 2017 program and anticipate a growing attendance

Sincerely

David E Zulawski CFI CFEChairman IAI Advisory Board

LETTER FROM THE CHAIRMAN IAI Advisory CommitteeDon Berecz CPA CFE CFI Georgia Southern Universitybereczgeorgiasouthernedu

Ray Cotton CFI Capital Oneraycottongmailcom

Craig Cronheim CFI CarMax Craig_T_Cronheimcarmaxcom

Joe Davis CFI Walmartjoetdaviswalmartcom



Cary Jones CFI HVHC INCcjoneshvhccom

Kirk Lonbom CFIIllinois State Police

lonbomkispstateilus


Rick Manning CFI FBI (Ret)Pike4fivecomcastnet



Dr David Matsumoto Humintell dmatsumotohumintellcom


Chris McDonald Compass Groupchrismcdonald2compass-usacom

John Millner CFI (Ret)Illinois State Senatormillnerincaolcom












Continued on page 4














































Continued on page 6










entire interaction











start talkingrdquo

Gene Wilder

OF TH

EQ

UO

TEQ

UA

RTER












Remarkable





LEGAL ASPECTS

Continued on page 9


















employerrdquo


Legal Aspects

















Book Review





















7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom








Continued on page 4














































Continued on page 6










entire interaction











start talkingrdquo

Gene Wilder

OF TH

EQ

UO

TEQ

UA

RTER












Remarkable





LEGAL ASPECTS

Continued on page 9


















employerrdquo


Legal Aspects

















Book Review





















7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom








































Continued on page 6










entire interaction











start talkingrdquo

Gene Wilder

OF TH

EQ

UO

TEQ

UA

RTER












Remarkable





LEGAL ASPECTS

Continued on page 9


















employerrdquo


Legal Aspects

















Book Review





















7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom
























Continued on page 6










entire interaction











start talkingrdquo

Gene Wilder

OF TH

EQ

UO

TEQ

UA

RTER












Remarkable





LEGAL ASPECTS

Continued on page 9


















employerrdquo


Legal Aspects

















Book Review





















7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom
















entire interaction











start talkingrdquo

Gene Wilder

OF TH

EQ

UO

TEQ

UA

RTER












Remarkable





LEGAL ASPECTS

Continued on page 9


















employerrdquo


Legal Aspects

















Book Review





















7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom


















Remarkable





LEGAL ASPECTS

Continued on page 9


















employerrdquo


Legal Aspects

















Book Review





















7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom








LEGAL ASPECTS

Continued on page 9


















employerrdquo


Legal Aspects

















Book Review





















7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom








Legal Aspects

















Book Review





















7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom
















Book Review





















7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom



























7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom

























7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom












7P More than seven



insights





processed monthly





























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom























RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom








RETAIL SUPPORTER


SILVER SPONSORS







those of the author



Advisory Committee

ASSOCIATE SPONSOR














to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom




















to employee theft

011001100100101010010101100








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom








ON THE MOVE










CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom








CFI


CFI Code of Ethics










CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom








CFIs IN THE MEDIA






















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom





















WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom








WEST COAST CHAPTER












bull Sobeyrsquos









Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom











Sincerely







Journal Committee











swelkbncollegecom


whooverw-zcom


dzulawskiw-zcom







Documents

Come Again? - Constant Contactfiles.constantcontact.com/10c6ba7b201/a04eb97e-ab4e-42d5-946e-c3… · Come Again? THE RE-INTERVIEW ... Alan Tague, CFI, Gander Mountain ... Scott comes