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COM 110
Interpersonal Conflict & Small Group Communication
Agenda (6.30)
Review of Interpersonal Communication - Key Word Quiz
Chapter 8 Managing Interpersonal Conflict
Chapter 8 Goals
Conflict Exercise
Chapter 9 & 10 Small Group Communication
Goals – 9 & 10
In-Class Assignment – Effective Group Communication
Next Steps
Key Word Quiz• Textbook Page 135 & 154
Chapter 8 Goals
• Define Interpersonal Conflict and the major conflict issues and explain the myths about interpersonal conflict
• Explain the 3 principles of conflict and give examples of how conflict can be negative or positive, how it is influenced by culture and gender
• What are the consequences of your chosen conflict style?• Describe and distinguish between the conflict management
strategies • Explain how to use these strategies constructively in your own
interpersonal conflicts
Chapter 8 – Interpersonal Conflict
How do we define interpersonal conflict?
Interpersonal Conflict
• Interpersonal Conflict is a disagreement between or among connected individuals who perceive their goals as incompatible.
• Conflict occurs when people:– Are interdependent– Are mutually aware that their goas are
incompatible– Perceive each other as interfering with each
others goals
Conflict and Interdependency
• As interdependency increases, so do the potential for and the importance of conflict
1. Conflict is best avoided. Time will solve the problem; it will all blow over.
2. If two people experience relationship conflict, it means their relationship is in trouble.
3. Conflict damages an interpersonal relationship.4. Conflict is destructive because it reveals our
negative selves—our pettiness, our need to be in control, our unreasonable expectations.
5. In any conflict, there has to be a winner and a loser. Because goals are incompatible, someone has to win and someone has to lose.
True or False?
• Conflict can be positive or negative
• Conflict is influenced by culture and gender
• Conflict styles have consequences
Interpersonal Conflict Principles
• Negatives?
• Positives?
Conflict can be negative or positive
• Competing: I win, you lose
• Avoiding: Lose, lose
• Compromising: Win and lose
• Accommodating: I lose, you win
• Collaborating: Win, win
Conflict Styles Have Consequences
Conflict and Gender
Which gender stereotype regarding conflict is supported by research?
Answer:
the withdrawing and
sometimes aggressive
male
Concern for Others
Co
nce
rn f
or
Sel
f
Low High
Lo
wH
igh
Competition Collaboration
AvoidanceAccommodati
on
Compromise
Conflict and Culture
• Cultural differences – ex. Living with
extended family
• Collectivist cultures – ex. Korea – violation
of group norms
• Individualistic cultures – ex US – violating
expected norms
Conflict Videos
• https://www.youtube.com/watch?v=5SnSzo4AbRI
• Conflict doesn’t have to be destructive: https://www.youtube.com/watch?v=N1R84-5DYEA
What do you think are some factors to consider when you’re trying to manage conflict?
What are some factors to consider when you’re trying to manage conflict?
• Long term and short term goals• Your emotional state• Your cognitive assessment
of the situation• Your personality and comm.
competence• Your family history
• Textbook Page 164
Test Yourself: Conflict Management Strategies
What are some unproductive conflict management strategies?
Defensiveness and Supportiveness
• Evaluation• Control• Strategy• Neutrality• Superiority• Certainty
Strategies that attack a person’s positive faceBeltlining – hitting below beltBlame
Strategies that enhance positive face
Confirm the other person’s self-image.
Listen supportively and actively.
Use I-messages that avoid blaming the other person.
Use excuses and apologies as appropriate
Face-Enhancing
Face-Attacking
What is the difference between being verbally aggressive and argumentative?
How argumentative are you?
In-Class Assignment: Effective Group Communication
• Present your assignment to the class
Key Word Quiz• Textbook Page 171
Chapter 9 & 10 Goals
• Terms – Small group, team, brainstorming, nominal, etc• Understand stages of small group communication• Distinguish among different types of groups – focus,
educational, encounter, etc• Define problem-solving sequence and decision-making
methods• Explain role of culture in sm group communication• Distinguish among group task roles, group building, etc• Define leadership and understand principles/myths
Small Group
• Small group is a collection of individuals1. Who are connected to one another by some
common purpose
2. Who are interdependent
3. Have some degree of organization among them
4. See themselves as a group
Team
• Particular kind of small group– Specific purpose– Clearly defined roles– Goal directed– Content focused
In-Class Assignment: Effective Group Communication
• Instructions:• Read the guidelines regarding member participation and skills on pages 196-198 of our text. • Apply these guidelines to a small group that you belong to (whether it is a book club, a study
group, a rock band, a committee, a playgroup, or any other small group where you periodically meet). Document the following:– What is the small group, and what is its goal?– What roles are in the small group? What role do you play?– What dimensions of your small group work well, and what dimensions could use
improvement? Based on the areas that can use improvement, select the best practices that could address the improvement areas.
– How you will apply these guidelines:– If your small group will meet prior to this assignment being due, to apply the best practices
in your meeting. Document which best practices you selected, what you did in the meeting, and the results.
– If you don’t have an opportunity to meet with your small group before the assignment is due, describe how you can apply the best practices to that particular group the next time you meet. Include what you will say and do.
Small Group Stages
• Opening• Feedforward• Business• Feedback • Closing
Small Group Formats
• Roundtable• Panel• Symposium• Symposium-Forum
Small Group Apprehension• Level of Apprehension depends on nature
of group, members –superiors or colleagues only, etc
• How Apprehensive are you in group discussions?– Textbook Page 178
• Textbook Page 178
Test Yourself: How Apprehensive are you in a
Group?
Small Group Culture– Many established groups develop cultural
norms– Group norms are rules or standards that
identify which behaviors are considered appropriate
– High Context and Low Context Cultures
Types of Groups• Brainstorming Groups• Information Sharing Groups
– Educational/Learning Groups– Focus Groups
• Personal Growth Groups• Problem Solving Groups
What is the purpose of a problem solving group?
Problem Solving Sequence
Define and analyze the problemEstablish evaluation criteriaIdentify solutionsEvaluate solutionsSelect best solutionTest solution
Brainstorming Exercise
1. Types of fundraisers that could be successful in generating money to support student financial aid. Two groups each with a Recorder should write down all ideas on board. Would some be more feasible than others? Have greatest opportunity for success? Can we narrow down the top 3-5?
Problem-Solving Group Exercise
• Divide class into two groups and each group selects an idea for fundraiser
• Group outlines the event including: - other group can ask questions
• Name of Event• Description – dates/time/location• Audience?• How to Market event• Details - Execution• Projected costs, profit
Membership, Leadership & Culture
Individual and Collective Orientations
High & Low Power Distances
Members & Leaders
• Test Yourself – Page 194 and 201• What makes a great leader?
http://www.ted.com/talks/roselinde_torres_what_it_takes_to_be_a_great_leader?language=en
Group Think
• http://thedailyshow.cc.com/videos/59kpyq/cass-sunstein
Next Steps
Discussion/Homework Week #7
• End of Module #7 & #8 Assessment- Due Sunday night, 7.5
